a

TMS UniFi SERVICE

TMs UniFi service offers bandwidth delivered at broadband speeds
of 5Mbps and above. This high speed bandwidth will be delivered to
businesses via fibre technology. Fibre technology is able to transmit
data with better quality transmission at speeds far exceeding current
broadband technology. With bandwidth being provided at such high
speeds, UniFi will definitely bring a whole new digital lifestyle
experience for Malaysians. It will open up greater opportunities and
provide access to rich content like never before in entertainment,
gaming, education, business, work, health, communications, services
and much more.

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 table of contents
PAGES

1. About the Service Guide 5

2. Abbreviations 6-7

3. Wiring and Networking 8-9

4. Customer Premises Equipment (CPE) 10-16

5. Complimentary Services 17-28

6. Phone (Voice Service) 29

7. Value Added Services (VAS) 30-36

8. Optional CPE 37-38

9. Benefits 39-40

10. FAQs 41-53

11. Contact Us 54-55

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 1 ABOUT THE SERVICE GUIDE

This UniFi service guide provides you with a summary of the

UniFi business service and the features it will deliver to your
office. Please read this guide thoroughly to have a better
understanding about the service.

4 5
 2 abbreviations

AC Alternate Current ONU Optical Network Unit

BG Business Gateway OS Operating System
BTU Broadband Termination Unit POP Post Office Protocol
CPE Customer Premises Equipment PSTN Public Switched Telephone Network
DECT Digital Enhanced Cordless Telecommunications SMTP Simple Mail Transfer Protocol
DP Distribution Point SSID Service Set Identifier
FTTH Fibre To The Home TM Telekom Malaysia Berhad
FUP Fair Usage Policy URL Uniform Resource Locator
HDMI High Definition Multimedia Interface USB Universal Serial Bus
HSI High Speed Internet VDSL2 Very High Speed Digital Subscriber Line 2
IPTV Internet Protocol Television WiFi Wireless Fidelity
LAN Local Area Network
NIC Network Interface Card

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 3 wiring and networking

3.1 INTERNAL WIRING AND NETWORKING The diagram illustrates the UniFi Dual Play service set-up
in your office. TM technicians will install a BTU inside your
office at your nearest existing telephone or primary computer
location. A fibre cable connection from an adjacent telephone
pole or underground DP will run to the BTU. For high-rise
buildings, there are some cases where fibre cabling will
terminate in the buildings communications room. The
connection will however continue to your office using the
buildings existing wiring. This condition will be subject to the
building owners authorisation and the existing building
wiring.
FTTH / VDSL2
BTU

BG

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 4 CUSTOMER PREMISEs EQUIPMENT

As a part of the package offering , TM will provide you with the 4.1 Broadband Termination Unit (BTU)
required equipment which is to be installed in your office in Two types of BTU will be deployed depending on
order to deliver the UniFi service. The equipment provided is premise type:
as follows: a) ONU for FTTH (landed properties)
b) VDSL2 modem for VDSL2 (high-rise buildings)

The BTU is a terminating unit from the Access Network
(TM Network). This unit functions like a modem to
facilitate Internet and data access to your office. The
BTU will translate the pulses of light that carry data
over the fibre optic cable into electrical signals that
will be recognised by your computer.

Dect Phone Business Gateway Broadband Termination Unit

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 BTU packaging will consist of: 4.2 Business Gateway (BG)
The BG, also known as a router will be the main
a) 1 unit ONU / VDSL2 Modem
gatekeeper for UniFi service to your office. It controls
b) 1 unit 1 metre Ethernet Cable
access to HSI and other services that connect through
c) 1 unit 1 metre Telephone Cable
it. This capability allows users to participate in real-
d) 1 unit Power Adaptor
time activities online, such as business to do video
e) 1 unit User Guide conferencing, uploading and downloading large files
promptly and many more.

Important Note:
Broadband access speeds will differ when connecting
OR
to a Business Gateway via wireless (WiFi) as
compared to an Ethernet cable. This is primarily due to
ONU VDSL2 Modem User Guide Telephone Cable
the nature of wireless technology. Broadband access
speeds delivered via wireless technologies can also be
affected by various factors such as the actual positioning
of the Business Gateway, interference from other
Ethernet Cable Power Adaptor electrical equipment in the vicinity, thickness of
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 internal walls, etc. Our Business Gateway is also BG packaging will consist of:
compatible with computers that are wireless enabled. a) 1 unit Business Gateway
If you do not have a wireless-enabled computer, you b) 5 units 1 metre Ethernet Cable
may be able to upgrade your computer by purchasing c) 1 unit Power Adaptor
our wireless USB adaptor. Other wireless USB d) 1 unit User Guide
adaptors or devices might be compatible with our
Business Gateway, however, we cannot guarantee
this. The Business Gateway has been designed solely
for use with the UniFi service and includes a 1-year
limited warranty against manufacturing defects only.


Business Gateway Power Adaptor Ethernet Cable User Guide

14 15
 5 COMPLiMENTARY SERVICES

4.3 DECT Phone 5.1 E-mail

DECT Phone is a portable fixed line phone set for indoor The e-mail feature will come with a 2GB storage
mobility. It is capable of storing phone books, ringtones size. However, TM at its discretion can increase your
of choice, last numbers dialed, redial and more. capacity to accommodate larger e-mail storage for
FREE in the future. Your e-mail address is as per your
DECT Phone packaging will consist of: Confirmation Slip.
a) 1 unit DECT Phone
b) 1 unit Power Adaptor 1 e-mail address for Business: [email protected]

c) 1 unit Handset Cover 1 Personalised Domain for Business : [email protected]

d) 1 unit Charger
You will have 2 options to access your UniFi e-mail
e) 1 unit User Guide
account:
Option 1 : Webmail
: Access your e-mail via a web browser at
http://webmail.unifi.my

DECT Phone Power Adaptor Charger Handset cover User Guide

Option 2 : Preferred E-mail Client.
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 5.1.1 Access via Webmail TM will send detailed instructions on configuring your
Step 1 : Go to http://webmail.unifi.my personalised domain via e-mail once the service
Step 2 : Key in your E-mail ID (as per Confirmation is activated (3 days after UniFi Business Packages
service activation).
Slip) in the E-mail Address Field, then
key in your Password. To access your personalised domain, just follow these
Step 3 : Click Login. steps:
Step 1 : Go to https://cp.netmyne.net
If you forget your Password, please contact Step 2 : Key in your Username and Password.
the TM UniFi Centre at 1 300 88 1221 or e-mail Step 3 : Click Login.
to [email protected]

5.1.2 Access via Preferred Email Client

Step 1 : Go to http://webmail.unifi.my
Step 2 : Click at Learn how to receive UniFi
e-mail via e-mail client and follow the
guides.

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 5.2 Streamyx ZONE 5.3 Infoblast
Streamyx ZONE is a wireless broadband Internet access This is a 2 way portal messaging service that is offered
service available at public locations such as shopping to customers through a single portal (using the UniFi
malls, coffee shops, eating outlets, convention centres, Phone number access : 012/ 013/ 014/ 016/ 017/ 019). By
hotels and other locations that allow you to connect to default, you will get ONE (1) Infoblast account once you
the Internet when you are in these premises.
subscribe to one of the UniFi Business Packages. SMS
Follow these steps to access the Internet via Streamyx charges are as follows:
ZONE:
Step 1 : Just turn on your WiFi, choose the Streamyx ZONE i. 1 to 50,000 SMS @ 12sen/SMS
SSID in your wireless network option.
ii. 50,001 to 100,000 SMS @ 11sen/SMS
Step 2 : Open a browser (Internet Explorer is recommended)
then type in any URL address. iii. 100,001 and above SMS @ 10sen/SMS
Step 3 : You will be directed to the Streamyx ZONE landing
page. To access your infoblast, just follow these steps:
Step 4 : K ey in your valid Streamy x ZONE ID and Step 1 : Go to http://www.infoblast.com.my
password (as per Confirmation Slip). Step 2 : Key in your registered ID and Password at
Step 5 : T he terms & conditions page will appear and Member Login.
just click Continue to proceed.
You are now ready to surf the Internet for FREE.
Additional account available at RM18 per month.
Note : For more information regarding the purchase of this service Note : For more information regarding the purchase of this service
or for technical support, please go to www.tm.com.my or for technical support, please go to www.tm.com.my
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 5.4 Online Guard Plus To install additional Online Guard Plus, just follow these
Prevail against a variety of viruses, spywares and steps:
miscellaneous threats lurking on the Internet. All you
need is more than a basic online virus scanning tool to Step 1 : Go to http://v3.tm.net.my with Internet Explorer.
keep your PCs and documents safe. You can install
Step 2 : Click Speed Up icon on the main page.
additional Online Guard Plus on top of what we provide
in our UniFi Business Packages. Step 3 : At Speed Up section, select Click To Run button.
Online Guard Plus consist of 5 security elements: (By default, latest Internet Explorer browser will
i. Antivirus scanning & repairing (MyV3) block Speed Up setup file from being downloaded.
ii. Antivirus real-time monitoring (MyV3 RTS) Error This site might requires the following
iii. Personal Firewall (MyFirewall)
iv. Anti-Spyware Scanning & Repairing (SpyZero) ActiveX control AhnLab Online Security from
v. Computer Vulnerability Report (Security Ahnlab Inc. Click here to install will be shown.
Warning Report) Click the error message and choose Install
Operating System (OS) that support iShield Plus ActiveX Control to begin downloading Speed Up
Installation are: setup file.)
i. Windows 7
ii. Windows Vista Step 4 : AhnLab Smart Update window will be
iii. Windows XP prompted.
Additional license is available at RM2 per month.
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 Step 5 : After engine download is completed, Speed Up 5.5 iShield Plus
Options window will be displayed. Key in Filter unsolicited and explicit content from being displayed
Username and Password and click Next. on office PCs.
If you tick the check Save Password checkbox, It is a comprehensive solution that:
you will be signed in automatically at a later time. i. Monitors all Internet content
ii. Monitors communications
Step 6 : Click Next and then, configure settings for iii. Protects from pornography
Speed Up. iv. Ensures productive application usage
v. Provides disk drive scanning
vi. Generates and emails incident reports to parents
Step 7 : Clicking Complete will finish the installation
Speed Up. Operating System (OS) that support iShield Plus
installation are:
i. Windows 7
ii. Windows Vista
iii. Windows XP

Additional license is available at RM2 per month.

Note : For more information regarding the purchase of this service

or for technical support, please go to www.tm.com.my
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 5.6 Web Hosting with Customised Domain Name
To install additional iShield Plus, just follow these steps: UniFi package comes with 10GB storage size, free
domain (6 domains of choice - .com, .com.my, .net,
Step 1 : Go to www.e-safesystems.com.my/tm .net.my, .org, .org.my) and unlimited e-mail accounts.
You may add another 10GB or 20GB on top of existing
Step 2 : Click Download iShield Plus and click Next. Ensure 10GB storage size.
that your computer has the Microsoft.NET 2.0 Framework This domain comes with 10GB storage size where you
installed before installing iShield Plus. can share storage for both web files and e-mail. With
the storage size provided, you will also enjoy unlimited
Step 3 : The License Agreement window will be displayed.
number of e-mail accounts where each individual email
Select the I accept the agreement option and storage size can be customised accordingly. TM will
click Next. iShieldPlus will start installing send detailed instructions on configuring your domain
automatically. via e-mail once the service is activated (3 days after
UniFi package service activation).
Step 4 : The installation will begin automatically.
You may add on additional 10GB = RM30 per month or
Step 5 : Click Finish to complete the installation process. 20GB = RM50 per month to your current Web Hosting storage size.
To access your web hosting, just follow these steps:
Step 1 : Go to https://cp.netmyne.net
Step 2 : Key in your Username and Password.
Step 3 : Click Login.
Note : For more information regarding the purchase of this service Note : For more information regarding the purchase of this service
or for technical support, please go to www.tm.com.my or for technical support, please go to www.tm.com.my
26 27
 6 PHONE (vOICE Service)

5.7 e-storage Basic UniFi service subscription entitles you to a free subscription
e-storage Basic is an online backup storage where of voice service. The voice service is subject to a maximum
you can store and access files from any Internet of one (1) Voice line. A new PSTN number will be assigned to
enabled devices. This application allows you to backup the new phone (DECT Phone) and is not chargeable. The voice
and synchronise your important files onto a remote
service will be similar to your existing PSTN service. You are
storage facility. The e-storage premium supports
multiple accesses to the same account. You can also not allowed to change the UniFi voice service number. Enjoy
size up your e-storage application on a per GB basis. the UniFi Business Package with special call rates as below:

You can purchase e-storage Basic at RM2 per month or i. FLAT RATE 5sen/min to TM fixed line nationwide.
e-storage Premium at RM4 per month.
ii. FLAT RATE 15sen/min to all mobiles and other numbers.
To access your e-storage Basic, just follow these iii. Normal IDD rates.
simple steps: iv. Fax rates are the same as Voice call rates. Charges will
Step 1 : Go to http://storage.netmyne.com depend on the duration of the fax transmission irrespective
Step 2 : Key in your registered email address for of the number of pages successfully transmitted.
e-storage Basic and Password.
For each of your UniFi Business Package, you can subscribe
Step 3 : Select Unifi at Service portion and click Login.
to an additional ONE (1) voice line with the same call rates.
Additional line can be subscribed at RM45 per month.
Note : For more information regarding the purchase of this service
or for technical support, please go to www.tm.com.my
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 7 VALUE ADDED SERVICES (vas)

To subscribe to our Value Added Services, please call the e-browse for UniFi offers 29 publications. Subscribe to
TM UniFi Centre at 1 300 88 1222 or purchase via online at these publications at very affordable prices as below:
www.tm.com.my or walk in to selected TMpoint in the UniFi a) Newspapers
coverage areas. i. Berita Harian (RM20/month)
ii. Eastern Times (RM15/month)
7.1 e-browse iii. Harian Metro (RM17/month)
Every single article. Every single photo. Every single iv. Kosmo (RM17/month)
comic strip, e-browse gives you absolutely everything v. MSME (RM1.50/month)
you would get from reading your favourite newspaper, vi. Tamil Nesan (RM16/month)
minus the paper cuts and ink on your fingertips. Unlike vii. The Malaysian Reserve (RM22/month)
conventional newspaper websites that only feature viii. The New Sabah Times (RM20/month)
selected articles, e-browse literally captures the entire ix. The New Straits Times (RM20/month)
content of a real newspaper and uploads it onto the x. The Star (RM20/month)
Internet. And best of all, you can read the online version xi. Utusan Malaysia (RM20/month)
just as you would a real newspaper, flipping through xii. Utusan Sarawak (RM15/month)
pages one at a time.

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 b) Magazines xiv. Rapi (RM7/month)
i. Anis (RM6.30/month) xv. Rasa (RM6/month)
ii. Asuh (RM2.70/month) xvi. Remaja (RM8.80 /month)
iii. Business Today (RM6/month) xvii. Silverscreen (RM6/month)
iv. Dara (RM4.50/month)
v. Gila-Gila (RM5/month) To access e-browse publications, just follow these
vi. Majalah 1 (RM4.50/month) steps:
vii. Majalah Kereta (RM6.50/month) Step 1 : Go to www.ebrowse.com.my
viii. Maskulin (RM5.50/month) Step 2 : Click Login.
ix. Media Hiburan (RM12.50/month) Step 3 : Select e-mail and key in your registered
x. Nona (RM8/month) e-mail address for e-browse and Password.
xi. Nur (RM5.30/month) Step 4 : Click Login Now and choose the purchased
xii. Outsourcing (RM10.80/month) publication(s) to view.
xiii. PC.COM (RM4.50/month)

Note : For more information regarding the purchase of this service

or for technical support, please go to www.tm.com.my
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 7.2 5 Fixed IP Addresses 7.3 Favourite 5
The UniFi Business Package will provide you with an You dont have to worry about higher charges when
option to increase your Fixed IP Address from 1 Fixed IP you call because you get to enjoy the lowest call for
to 5 Fixed IP Addresses for your complete business 5 numbers that you frequently called. You can add one
usage. You may assign dedicated Fixed IPs for your
(1) Favourite 5 account (at additional cost of RM10 per
application server, surveillance service and much more.
month) on top of what we provide in our UniFi Business
Please note that by purchasing this add - on service,
your existing 1 Fixed IP package will be replaced with Package.
the new 5 Fixed IPs. TM technicians will configure your
Fixed IP Address at the Business Gateway. You can The rates are:
purchase 5 Fixed IP Addresses for RM300 per month. 3sen/min to TM fixed lines nationwide
Note : 12sen/min to other numbers nationwide
1) 5 Fixed IP Addresses only applicable for UniFi BIZ 10 & BIZ 20
packages only.
2) Customised Local Area Network and connectivity such as server,
VPN, firewall or switches are not within the scope of the UniFi
service offering. However, TM will provide all the necessary
information such as IP Address and DNS for you to configure your
internal network
3) Unfortunately, its not possible to port another IP Address (this Note : For more information on how to register, update the
applies when you move from any supplier or existing Streamyx). Favourite 5 numbers service or technical support, please go to
A new one will be issued to you based on your requirements. www.tm.com.my
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 7.4 Voice Features
Opt in for additional voice features. Rates as follows: 8 OPTIONAL CUSTOMER PREMISEs EQUIPMENT
(cpe)
Malicious Call Identification - It enables a phone call recipient to mark a phone call as FREE
malicious (i.e. harassing, threatening, etc.)
Three Party Conference - Network facility that enables three or more parties to Enjoy a degree of flexibility in your office network with the
be connected together in a conference call, so that they may all speak and listen RM3.00
simultaneously.
WiFi USB Adaptor. It is available at your nearest TMpoint.
Call Waiting- Allows the user to be alerted, while they are engaged in an active call, that
RM1.50
another incoming caller is trying to contact them.
Call Transfer - Allows the user to transfer a caller to another phone number.
8.1 WiFi USB Adaptor
FREE
Call Forwarding - A feature on some telephone networks that allows an incoming call The WiFi USB Adaptor provides wireless connectivity
to a called party, which would be otherwise unavailable, to be redirected to a mobile FREE
telephone or other telephone number where the desired called party is situated. There from the BG to your desktop computers / notebooks.
3 types of call forwarding: 1. Unconditional 2. No Reply 3. On Busy
Call Hold - Enables you to put a caller on hold while a second call is answered or made.
The device performs like a receiver to communicate
FREE
Call Line Identification Presentation (CLIP) - Show the number of a caller FREE with a wireless network.
Calling Line Identification Restriction (CLIR) - Controls the presentation of caller identity. RM3.00
Do Not Disturb No call will be allow to enter. FREE The WiFi USB Adaptor packaging will consist of:
Voicemail - A computerised answering service provided by TM, which can automatically
answer a call - and record callers voice messages - when the subscriber fails to answer FREE a) 1 unit WiFi USB Adaptor
them personally.
b) 1 unit User CD-ROM
Voice Barring IDD Calls - Allows the user to restrict outgoing calls of IDD numbers. FREE
Voice Premium Calls (Barring IDD Call + 600 + 1377 + 1315) - Allows the user to restrict
c) 1 unit User Guide
FREE
outgoing calls of IDD + 600 + 1377 + 1315 numbers.
Voice Premium Calls (Barring IDD Call + 600) - Allows the user to restrict outgoing calls
FREE
of IDD + 600 numbers.
Standard Offering Allow All FREE
WiFi USB
Adaptor User CD-ROM User Guide
Note : For more information regarding the purchase of this service or
for technical support, please visit www.tm.com.my
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 9 Benefits

8.2 WiFi USB ADAPTOR DIAGRAM UniFi can help facilitate or enable the following benefits:
WiFi USB Adaptor office setup is shown below:
Transfer large (file size) files to your business associates in
a matter of minutes or even a few seconds depending on the
file size.
W ith a Fixed IP Address, you can now have more control
over your office network via remote access. Access your
office from anywhere in the world with a single IP Address.
WiFi USB
Adaptor You can also have more Fixed IP Addresses to be utilised
BTU
for surveillance and hosted services.
FTTH / VDSL2 LAN Cable Stay in touch with your offices, clients and business
DP D-Link DIE-615

BG Desktop
associates anywhere in the world in real time through
high speed Internet, video and voice connectivity.
DECT Phone
Test your applications or software (games, video,
business or chat software) over the high speed Internet
simultaneously with anyone in the world in real time and
high resolution format.
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 10 FREQUENTLY ASKED QUESTIONS

Access educational services such as business online 1. Do I pay a separate bill for the services bundled in UniFi?
and participate in virtual meetings with your business All bundled services offered under the UniFi package will be
partners anywhere in the world as well as enjoy a rich bundled as one amount in the UniFi bill. All other charges
search experience by being able to download business (value-added services, call charges to mobile and non-TM
related references, content and applications in a matter of fixed lines) that are not covered as part of the bundle will be
minutes. listed separately in the same bill. However, for any existing
Receive real time advice and tips from your consultants services that you choose to maintain even after you have
and business associates in the comfort of your office subscribed to UniFi (i.e. Streamyx, Business Broadband,
through high speed Internet, high definition video and TM Homeline / Businessline), you will receive a separate bill.
voice connectivity.
2. Does UniFi have a Fair Usage Policy (FUP)? Does the FUP
On the whole, UniFi will enable and bring greater value for differ across packages?
Malaysians through a richer digital business and online All UniFi Residential Packages are subject to a Fair Usage
experience, enhanced competitiveness and world-class Policy (FUP). UniFi Business Packages will not be subject
broadband infrastructure. to the FUP. FUP is a standard global practice to ensure that
a good quality of experience is provided to all customers.

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 3. What is the monthly download volume imposed? 5. Where can I upgrade / downgrade my UniFi package?
The monthly download volume is imposed on Residential Applications can be made through selected TMpoints or
Packages only. call the TM UniFi Centre at 1 300 88 1222 or via online at
www.tm.com.my
4. Can I upgrade / downgrade my UniFi package?
Subscribers are allowed to upgrade to higher-priced 6. What should I do if my UniFi equipment is faulty?
packages at any time. Subscribers will be allowed to Free one-to-one replacement shall be granted for faulty
downgrade after the current promotional FREE subscription units due to manufacturing defects within the warranty
period at no cost. Any downgrades carried out within period. Once the warranty period has expired, customers
the minimum contract period (normal subscriptions) will be responsible to replace or repair any faulty equipment
will be subject to a Downgrade Fee of RM100 (subject to at their own cost. For customer service, please call our
change without further notice). In the event of an upgrade TM UniFi Centre at 1 300 88 1221.
or downgrade, the contract period shall be renewed
and a new 24-month contract will take effect from the
upgrade / downgrade date.

42 43
 7. When will I get my first bill after I subscribe to the UniFi 9. Is there any penalty if I terminate my UniFi service?
package? For termination within the minimum contract period,
The first bill can be expected around one month after customers shall pay one fixed penalty fee of RM500. There
service is activated. The first bill will also include a one will be no penalty charges for termination after the
month advance payment. minimum contract period expires. Customers must also
settle any outstanding bills prior to termination.
8. Where can I pay my UniFi bill?
Just walk in to any TMpoint location nationwide to pay 10. What if I need to relocate my UniFi service? Are there any
your UniFi bill. You may also choose one of the following charges that I need to pay?
payment options: Relocation requests can be made at selected TMpoint
a) Cash, Kiosk, Credit Card or selected Debit Card location or through the TM UniFi Centre. Generally,
b) Cheque, Bank Draft or Money Order (payable to Telekom relocation is possible but is subject to service availability.
Malaysia Berhad) A maximum relocation fee of RM300 shall apply.

44 45
 11. What speeds can I expect from UniFi? v. PC operating systems - Some configurations of the
The promoted speed is the size of the bandwidth PC operating systems can compromise the Internet
pipe from the customers broadband router up to access performance.
TM broadband access gateway system. However the
Internet access speed you receive can be impacted by vi. WiFi (wireless) connectivity - As compared to wired
various factors such as: connectivity, wireless connectivity can slow down
i. Location of websites - Access to some international Internet access.
websites could be slow due traffic volume, etc.
12. What is the minimum speed TM promise to provide?
ii. Web server capacity - Some web servers have
restricted capacity to handle huge traffic demand Since the actual speed you receive is based on some
or may even restrict download speeds to ensure fair factors outside our control, it would not be accurate
access to all. to simply promise a minimum speed. However,
iii. Network congestion - Temporary congestion due to UniFi provides you with better speed compared to
unavoidable network maintenance/outages. Streamyx. If you feel your speed is consistently and
iv. Multiple users or applications - Running multiple
substantially low, we can have our assurance staff
applications at the same time such as
BitTorent, can degrade access speeds. Multiple investigate your concern.
users sharing the connection at the same time
can also degrade the speed.
46 47
 13. W hat are the factors that will affect my speedtest iv. Multiple Usage: If a couple of computers and/or
results? game consoles are using the Internet at the same
i. Mis-configured Network Interface Card (NIC): Your time (particularly when downloading or online
NIC is the hardware in your PC that you plug your gaming) you are essentially sharing one connection.
Ethernet lead into, which connects you to the Speed test results might be less than you expect
Internet. Sometimes, settings need to be adjusted to when several devices share the same connection.
maximise its performance and enable it to make the v. Programmes Running: If you use iTunes or P2P
most of high speed Internet connections. software, like BBC iPlayer or a torrent client, these
ii. Wireless: You may obtain full speed of the can have a dramatic effect on speed test results. In
subscribed package using wired connection, but you fact any programme running while you carry out a
may sacrifice speed in order to be wire free often speed test can affect the results.
because of the number of walls the signal has to vi. Viruses: You may not even know theyre there, but
pass through or because of electrical interference if your computers infected then it could be running
from other equipment in your home. lots of applications without your knowledge these
iii. USB WiFi Connections: USB connections wont will definitely slow your speeds down.
provide as fast speeds as Ethernet ports when
connecting to the Internet.
48 49
 Quick Note About Speed Tester Websites v. Most test sites do not handle high speed connections
i. Web-based speed testers can be a quick way to check correctly. This issue depends on the technology used
your broadband speed. However their results may be for testing.
inaccurate.
14. What are some simple steps I can take to improve
ii. TM has no control over the quality of other providers speed?
networks, so tests that travel onto other parts of the i. Close all applications and windows to make sure you
Internet dont always give accurate results on how your are not uploading or downloading data at the same
connection is performing. They wont always be right time. This includes instant messaging, file sharing,
as these sites can get busy and also be affected by Internet calls, videos, and music.
congestions. ii. Ensure you do not have a Trojan horse or any
iii. This means the test is merely measuring how fast data unwanted program. Consider connecting to your
is able to travel from one part of the Internet to another, router via an Ethernet cable (wired connection)
not how fast is the connection speed we deliver. rather than a wireless link.
iv. Basically, the real test of an Internet connection is how iii. Try to avoid multiple people sharing the connection
quickly you can download files from the Internet such at the same time; this may result in slow speed.
as a game demo, or large files like a T V Show.

50 51
 iv. Use the service during off-peak period, when less 16. Whats the difference between a wireless USB adaptor
customers are utilising the service. and a wireless laptop card?
v. Finally, ensure your PC is virus free. Wireless USB adaptor and wireless laptop card both
allow you to connect to the Internet. The difference is that
15. How can I improve the performance of my wireless
a wireless USB adaptor is an external device that can
network?
easily be plugged in and removed, whereas a wireless
For the best wireless performance, use the latest wireless
laptop card is usually built in the laptop.
technology for all your computers, wireless cards/adapters
and wireless router equipment. This is superior to the
previous B and G standards. 17. How do I connect my server, firewalls, routers or other
additional network devices?
Besides that, keep the wireless router as far away as you
TM does not offer technical support for additional network
can from:
devices such as Home Plug, printer, gaming console, server,
i. Walls especially thick ones made of concrete or brick
firewalls or routers.
ii. Large or dense objects avoid items containing metal
iii. Reflective or shiny surfaces the signal can bounce off If you need help, please contact your supplier or the
windows and mirrors manufacturers help line. However, we will provide all the
iv. Electrical equipment particularly cordless phones, baby necessary information such as Fixed IP Address or DNS for
monitors and other devices that may work using radio the said connection.
waves
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 11 contact us

TM UniFi CENTRE

SALES & ENQUIRIES www.tm.com.my

1 300 88 1222
Monday - Friday (9.00am 9.00pm)
Saturday (10.00am - 6.30pm)

CUSTOMER SUPPORT
1 300 88 1221 [email protected]
Account Management & Billing
Monday - Sunday (7.30am 10.30pm)
Technical Assistance
24 hours a day Terms & conditions apply and can be subjected to change.
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 Thank you

THANK YOU FOR SUBSCRIBING AND PARTICIPATING

IN this special unifi package FROM THE NO. 1
HIGH SPEED BROADBAND PROVIDER IN MALAYSIA.

UniFi-B/V2/07/10
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