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A Comparative Study On Major Telecom Service Providers in Coimbatore

This document appears to be a survey about major telecommunication service providers in Coimbatore, India. It collects demographic information about respondents and asks questions to understand their mobile service usage patterns, preferences for providers, and perceptions of quality for different providers. The survey aims to conduct a comparative study of major telcos in the region.

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satish
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204 views4 pages

A Comparative Study On Major Telecom Service Providers in Coimbatore

This document appears to be a survey about major telecommunication service providers in Coimbatore, India. It collects demographic information about respondents and asks questions to understand their mobile service usage patterns, preferences for providers, and perceptions of quality for different providers. The survey aims to conduct a comparative study of major telcos in the region.

Uploaded by

satish
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A COMPARATIVE STUDY ON MAJOR TELECOM SERVICE

PROVIDERS IN COIMBATORE

1.Name _____________________________________

2. GENDER: [ ] Male [ ] Female

3. Age: (a) 15-25 (b) 25-35

(c) 35-45 (d) Above 45

4. OCCUPATION: [ ] Student [ ] House wife [ ] Private Company Employee

[ ] Business [ ] Government Employee

5.MONTHLY INCOME: [ ] No Income

[ ] Upto Rs. 10,000 [ ] Rs. 10,001 Rs. 20,000

[ ] Rs. 20,001-Rs. 30,000 [ ] Above Rs. 30,000

6.Name of your Cellular Telecommunication Service Provider

[ ] AIRTEL [ ] AIRCEL [ ] BSNL [ ] VODAFONE

[ ]RELIANCE [ ] DOCOMO [ ]IDEA[ ] OTHER

7.how many sim cards do you have?

a)1 b) 2

c)3 d)more than 3

if you are using dual sim cards means

Purpose of sim1

a)network b)calls

c)messages d)others
Purpose of sim2

a)network b)calls

c)messages d)others

8. Whether the connection is [ ] Pre-paid [ ] Post-paid

9. The bill / usage amount per month:

[ ] Upto Rs. 100 [ ] Rs..101-250 [ ] Rs. 251-500

[ ] Rs. 501-1000 [ ] Above Rs. 1000

10. For how long you are using this mobile connection?

a)less than 3 months. b)3 to 6 months.

c)6 to 12 months d)Above 12 months

11.What is the biggest difference between current network to other network?

a)network coverage b)discounts

c)offers d)extra benefits

e)other specify

12. What were the reasons for choosing this mobile connection?

a)Recommended by friends or relatives.

b)Recommended by retailer

c)Brand image

d)Tariff plans

e)other specify
13. While purchasing a connection tariff plans plays any role?

a) Yes b) No

14.would you like to change your current network?

a)Yes b)No

c)if yes, specify network

15.Rank below that describes how do you satisfy the mobile service provider you
currently using?

network charges

customer care offers

discounts validity

16. would you like to prefer your current network to others?

a)yes b)no

17. FOR EACH THE FOLLOWING DIMENSIONS, PLEASE INDICATE YOUR

PERECEPTION BY CIRCLING ANY ONE NUMBER (1 FOR LOWEST


RATING

AND 5 FOR HIGHEST RATING) FOR EACH DIMENSION.

Rating 1: Very bad Quality (Service falls far short of my expectations OR Service

does notexist)

Rating 2:bad Quality (Service slightly falls short of my expectations)

Rating 3: not bad Quality (Service just matches my expectations)


Rating 4: Good Quality (Service slightly exceeds my expectations)

Rating 5: very good Quality (Service greatly exceeds my expectations)

Providing service as promised


VB B NB G VG

Response to customers requests

Service delivery time (activation)

value-added services

Service innovation (SMS, Mail, etc.)

Airtime hours / charges

Quality service at a reasonable cost


Geographical coverage

Corporate / Brand Image

Staffs knowledge in answering

18. Suggest any other method which will improve telecom network

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