Module 5 - GSM Air Interface & Network Planning
Module 5 - GSM Air Interface & Network Planning
Module 5 - GSM Air Interface & Network Planning
Contents
1 Module Objectives.....................................................................................2
2 Transmission............................................................................................. 3
2.1 Introduction to Radio and Terrestrial Transmission.................................... 3
2.2 Transmission through the Air Interface....................................................... 9
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1 Module Objectives
At the end of this module, the student should be able to:
Explain the difference between physical and logical channels.
List and describe at least nine different types of logical channels and their
functions with the help of their abbreviations.
Name two problems in the air interface and suggest a way of decreasing
each of these problems.
Describe the main function of the transcoder.
List three Base Station Controller (BSC)/Base Transceiver Station (BTS)
connections.
List five steps in the network planning process.
Explain why and how frequencies are reused in the GSM network.
Name at least one advantage with a sectorised Base Transceiver Station
compared with an omnidirectional BTS.
Name three sources of information that can be used when monitoring the
network's performance.
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2 Transmission
2.1 Introduction to Radio and Terrestrial
Transmission
The radio link is the most vulnerable part of the connection and a great deal of
work is needed to ensure its high quality and reliable operation.
When designing a radio interface solution of a modern wireless communication
system, following questions have to be answered:
How can we support duplex transmission, i.e. how can it be possible that a
subscriber has the impression, that he or she can transmit and receive user
data simultaneously?
How can we support multiple access, so that several users within one
geographical area can use the mobile communication system at the same
time?
Note that the uplink refers to a signal flow from the Mobile Station (MS) to the
Base Transceiver Station (BTS) and the downlink refers to a signal flow from
the Base Transceiver Station (BTS) to the Mobile Station (MS) . The
simultaneous use of separate uplink and downlink frequencies enables
communication in both the transmit (TX) and the receive (RX) directions. The
radio carrier frequencies are arranged in pairs and the difference between these
two frequencies (uplink-downlink) is called the duplex frequency. Hence, it can
be seen that for GSM900, duplex frequency is 45 MHz whereas for GSM1800,
duplex frequency is 95MHz.
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uplink sub-frequency band allocated. The table below shows how this is done in
GSM. The uplink and downlink resources are organised in 200 kHz
sub-frequency bands. The sub-frequency bands are called carriers. In GSM 900,
the 25 MHz bands for uplink and downlink communication are divided into 124
carriers. (Two times 100 kHz are used as guard bands on the left and right hand
side of the UL and DL frequency ranges.) Channel numbers also known as
Absolute Radio Frequency Channel Number (ARFCN), identify the uplink and
downlink carriers. If a subscribers call is conducted on Channel 2, then uplink is
performed on the frequency band 890.3-890.5 MHz and downlink on the
frequency band 935.3-935.5 MHz. In GSM 900, as mentioned before, the duplex
frequency is 45 MHz.
In GSM 1800 the number of carriers is 374 and the duplex frequency is 95 MHz.
The devices in the Base Transceiver Station (BTS) that transmit and receive the
radio signals in each of the GSM channels (uplink and downlink together) are
known as Transceivers (TRX). (Transmitter+Receiver=Transceiver).
FDMA is combined with TDMA to increase the number of simultaneous users of
the radio interface. Time Division Multiple Access (TDMA), as the name suggests,
is a method of sharing a resource (in this case a radio frequency) between
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multiple users, by allocating a specific time (known as a time slot) for each user.
This is in contrast to the analogue mobile systems where one radio frequency is
used by a single user for the duration of the conversation. In Time Division
Multiple Access (TDMA) systems each user either receives or transmits bursts of
information only in the allocated time slot. These time slots are allocated for
speech only when a user has set up the call. Some timeslots are, however, used
to provide signalling and location updates etc. between calls.
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are the most commonly used frequency bands.
GSM 450
UL : 450,4 457,6 MHz and DL : 460,4 467,6 MHz
GSM 480
UL : 478,8 486 MHz and DL : 488,8 496 MHz
GSM 700
UL : 747 762 MHz and DL : 777 792 MHz
GSM 850
UL : 824 849 MHz and DL : 869 894 MHz
GSM 900 (standard GSM, P-GSM, Primary GSM)
UL : 890 915 MHz and DL : 935 960 MHz
Extended GSM 900 (E-GSM; only in combination with GSM 900)
UL : 880 915 MHz and DL : 925 960 MHz
Railway GSM 900 (R-GSM; in combination with GSM)
UL : 876 980 MHz and DL : 921 925 MHz
GSM 1800 (DCS 1800)
UL : 1710 1785 MHz and DL : 1805 1880 MHz
GSM 1900 (PCS 1900)
UL : 1850 1910MHz and DL : 1930 1990 MHz
2.1.4 Modulation
GSM uses digital techniques where the speech and control information are
represented by 0s and 1s. How is it possible to transmit digital information over
an analogue radio interface?
The digital values 0 and 1 are used to change one of the characteristics of an
analogue radio signal in a predetermined way. By altering the characteristic of a
radio signal for every bit in the digital signal, we can "translate" an analogue
signal into a bit stream in the frequency domain. This technique is called
modulation. Analogue signals have three basic properties: amplitude, frequency
and phase. Therefore, there are basically three types of modulation processes in
common use:
amplitude modulation
frequency modulation
phase modulation
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GSM uses a phase modulation technique over the air interface known as
Gaussian Minimum Shift Keying (GMSK). In order to understand how it works, let
us take a simple example. In this case, a new bit value is represented by a plus
90 degrees or 90 degrees phase shift. In contrast to BPSK, the phase shift does
not happen abruptly in the MS. The phase shift is done gradually over the bit
period. (By doing so, the MS causes less inter-frequency interference.)
In GMSK, phase transitions are smoothed by filtering data with a Gaussian curve.
This enables smooth phase shifts, keeping the bandwidth comparably narrow.
Thus, a bandwidth of only 200 kHz can be achieved. The duration of one bit is
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3.69 s in GSM.
The radio air interface has to cope with many problems, such as variable signal
strength due to the presence of obstacles along the way, radio frequencies
reflecting from buildings, mountains etc. with different relative time delays and
interference from other radio sources.
With such levels of interference, complex equalisation techniques are required
with GMSK.
Obviously, the only solution is to divide the army into groups of eight people. One
officer and seven soldiers are allocated to each vehicle. The officer sits in the
front seat and seven soldiers sit in the others.
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There are different types of people in the army, soldiers and officers. These could
be referred to as " logical" differences, as they are all human beings, but their
functions are different. In addition, there can be many different ranks of officers,
each one with different responsibilities.
To move them from one place to another, a " physical" connection is employed,
that is, the vehicles and the seats.
If the time slots of the TDMA frame represent the physical channels, what about
the contents? The contents of the physical channels that is, the soldiers and
officers travelling in the eight seats of the vehicle, according to their roles, are
called " logical channels ". In the example of the army, the soldiers are one type
of logical channel and the officers are other types of logical channels, and they
exercise some kind of control depending on their responsibilities.
In GSM, the logical channels can be divided into two types:
Dedicated channels
Common channels
Let us look at things in a more practical way: A subscriber switches on his mobile
phone and receives a call. This simple act of switching on the phone involves the
following steps:
1. The mobile scans all the radio frequencies and measures them.
2. It selects the frequency with the best quality and tunes to it.
3. With the help of a synchronisation signal in a TDMA frame, the mobile
synchronises itself to the network.
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Fig. 7 Tuning into the network
This is a simplified description of the process, but it conveys the idea that there
are many functions involved in the air interface to enable a mobile user to have
conversation. Each one of these functions requires a separate "logical channel",
as the data contents are different. Some of them are uplink , others are downlink
and some are bi-directional.
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Over the radio path, different types of signalling channels are used to facilitate
the discussions between the mobile station and the BTS, BSC and the MSC/VLR.
All these signalling channels are called dedicated control channels .
Traffic channels are also dedicated channels, as each channel is dedicated to
only one user to carry speech or data.
As seen in the figure above, different logical channels are placed in different
timeslots depending on whether they are common channels used by several
mobile stations (blue) or if they are dedicated to a certain mobile station in
connection with a call (yellow).
The only dedicated channel among the blue ones above is the SDCCH. It is used
for system signalling during idle periods and also for call set-up before a traffic
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channel has been allocated (in the example above located in one of the timeslots
1-7).
Furthermore, the common and dedicated channels are grouped in different
multiframes. The common channels are grouped in a 51 TDMA frame order,
and the dedicated channels are grouped in a 26 TDMA frame order. Why this
organisation? The reason is that we need to be able to receive and decode
common channels along with (but independently of) the dedicated channels used
in busy mode.
By multiplying 51 with 26, we can conclude that any TDMA frame number will
occur simultaneously in both multiframes every 1326 TDMA frames (which
corresponds to 6.12 seconds). Such cycles are called superframes.
Let us now take a closer look at the different logical channels and their functions.
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sequence". ( However, implementing frequency hopping in a cell is
optional.)
Channel combination: As mentioned earlier, there are a total of twelve
logical channels. All logical channels except traffic channels are mapped
into timeslot 0 or timeslot 1 of the broadcasting TRX. The channel
combination informs the mobile station about the mapping method used
in the particular cell.
Paging groups: Normally there is more than one paging channel in one
cell (describer later). To prevent a mobile from listening to all the paging
channels for a paging message, the paging channels are divided in such
a way that only a group of mobile stations listens to a particular paging
channel. These are referred to as paging groups.
Information on surrounding cells : A mobile station has to know what
the cells surrounding the present cell are and what frequencies are being
broadcast on them. This is necessary if, for example, the user initiates a
conversation in the current cell, and then decides to move on. The
mobile station has to measure the signal strength and quality of the
surrounding cells and report this information to the base station
controller.
All the above mentioned information is sent over as SYSTEM INFO messages on
BCCH timeslot.
measurement reports and handover. They are all bi-directional and point to
point channels. There are three dedicated control channels:
1. Stand Alone Dedicated Control Channel (SDCCH)
The SDCCH is used for system signalling: call set-up, authentication, location
update, assignment of traffic channels and transmission of short messages.
2. Slow Associated Control Channel (SACCH)
An SACCH is associated with each SDCCH and Traffic Channel (TCH). It
transmits measurement reports and is also used for power control, time
alignment and in some cases for transmitting short messages.
3. Fast Associated Control Channel (FACCH)
The FACCH is used primarily during handovers. It is mapped onto a TCH
and it replaces 20 ms of speech and, therefore, it is said to work in "stealing"
mode. However, the user hardly gets to know the occurrence of FACCH
during his call. That makes the mobility hidden from end user, which is a
basic requirement of all wireless networks.
the coding mechanism is different than that used for normal full rate traffic. EFR
coding gives better speech quality at the same bit rate than normal full rate.
Traffic channels can transmit both speech and data and are bi-directional
channels.
Adaptive Multi Rate (AMR) is the fourth speech codec defined for the GSM
system. The AMR codec combines the benefits of the EFR and HR codecs in
order to achieve an improved standard of voice quality and greater capacity. AMR
generates improved speech quality in both half-rate and full-rate modes by
varying the balance between speech and channel coding for the same gross
bit-rate. This process, known as codec mode adaptation, results in improved
voice quality throughout the cell and increases overall coverage.
AMR achieves this goal by dynamically adapting its bit-rate allocation between
speech and channel coding, thereby optimising speech quality in various radio
channel conditions. Depending on the conditions, AMR dynamically uses either
the GSM full rate traffic channel with a gross bit rate of 22.8 kbps or the GSM
half rate traffic channel with a gross bit rate of 11.4 kbps. A part of this bit rate is
used for speech coded bits and a part for error control.
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speech channels, with each channel occupying 64 Kbits/s. The speech signals
from the mobile stations must be placed into a 2 Mbit/s signal that connects the
BTS and the BSC.
It is very important that all mobile stations in the same cell send the digital
information at the correct time to enable BTS to place this information into the
correct position in the 2 Mbit/s signal.
How do we manage the timing between multiple mobile stations in one cell? The
aim is that each mobile sends its information at a precise time, so that when the
information arrives at the Base Transceiver Station, it fits into the allocated time
slot in the 2 Mbit/s signal. Each mobile station must send a burst (a burst
occupies one TDMA timeslot) of data at a different time to all the other mobile
stations in the same cell. The mobile then falls silent for the next seven timeslots
and then sends the next burst and so on.
It can be seen that the mobile station is sending information periodically. All the
mobile stations send their information like this. If we go back to the analogy of the
army, the road is the radio carrier frequency, the vehicle is the TDMA frame and
the seats in each vehicle are the TDMA timeslots.
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Fig. 13 Normal bursts and access bursts
As you can see, the normal burst contains a training sequence and an SB
(Stealing Bit). The training sequence is known, which makes it possible to correct
bit errors by applying Viterbi Equalisation. There are eight different sequence
patterns, and the one to be used is determined at the time of call set-up. The
stealing bits indicate if the burst contains FACCH information.
The Frequency Correction Burst is used by the MS to synchronise on a
cell. In each cell, the Frequency Correction Burst is transmitted on the same
carrier as the BCCH. It is transmitted every 10th or every 11th TDMA frame
(see 51 multiframe) with a higher output power than every other burst. This
helps the MS to find to determine the 51 multiframe structure as well as the
position of the SCH and BCCH.
The Frequency Correction Bursts transmits a sinusoid wave, which is used to
synchronise the local oscillator of the MS to the BCCH carrier frequency
band.
The Synchronisation Burst is equipped with a very long, well known
training sequence. This long sequence helps the MS to get time
synchronised downlink. If the MS is time synchronised downlink, it knows
when BCCH and PCH information is transmitted and it can read it. The
Synchronisation Burst also transmits the cells BSIC.
On the BCCH carrier of a cell, there must be permanently a high output
power. In timeslot 0, there is 51 multiframe with FCCH, SCH, and BCCH. If
timeslot 1 to 7 are not in use, or resources within the 51 multiframe of TS 0
are not used (e.g. SDCCH resources), then the dummy burst is transmitted
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Combination IV offers much space for the Common Control Channels CCCH.
Therefore, this combination is used often for cells with many carrier. BCCH
carrier is the cell beacon and so it must be used exactly only on one carrier of the
cell.It is allocated on TS 0 of this carrier and has to be transmitted continuously. If
no useful information is to be transmitted, Dummy Bursts have to be used. There
is no Power Control used on the cells beacon. Combination IV lacks dedicated
signaling channels (SDCCH and SACCH). Therefore, it has to be used together
with combination VII.
Frequency hopping
Antenna diversity
Viterbi equalisation
Viterbi equalisation is generally applicable for signals that have been reflected
from far away objects. When either the base transceiver station or mobile station
transmits user information, the information contained in the burst is not all user
data. There are 26 bits that are designated for a " training sequence" included in
each transmitted TDMA burst. Both the mobile station and base transceiver
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station know these bits and by analysing how the radio propagation affects these
training bits, the air interface is mathematically modelled as a filter. Using this
mathematical model, the transmitted bits are estimated based on the received
bits. The mathematical algorithm used for this purpose is called "Viterbi
equalisation".
Channel coding
Channel coding is normally used for overcoming the problem caused by fading
dips. In channel coding, the user data is coded using standard algorithms. This
coding is not for encryption, but for error detection and correction purposes and
requires extra information to be added to the user data. In the case of speech,
the amount of bits is increased from 260 per 20 ms to 456 bits per 20 ms. This
gives the possibility to regenerate up to 12.5% of data loss.
Interleaving
Interleaving is the spreading of coded speech into many bursts. By spreading the
information onto many bursts, we will be able to recover the data even if one
burst is lost. (Ciphering is also carried out for security reasons.)
Frequency hopping
With frequency hopping, the frequency on which the information is transmitted is
changed for every burst. Frequency hopping generally does not significantly
improve the performance if there are less than four frequencies in the cell.
Frequency hopping randomizes errors over multiple user connections. The error
correction can thus combat errors more efficiently since each user will suffer from
error during a limited time.
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2.3.2 Shadowing
Hills, buildings and other obstacles between antennas cause shadowing (also
called log normal fading). Instead of reflecting the signal, these obstacles
attenuate the signal.
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Fig. 21 Examples of BTS configurations
just one BSC - BTS connection and link the BTSs as a chain. This technique is
called " multidrop chain". The BSC sends all the data in one PCM line and each
BTS in turn analyses the signal, collects the data from the correct timeslots
assigned for itself and passes on the signal to the next BTS.
There is, however, one problem with a multidrop chain. Consider what would
happen if there is a malfunction somewhere along the line and the chain breaks.
More BTSs are isolated and, if the BSC is not informed, it will continue to send
data. The solution to this problem is called " multidrop loop " and instead of a
chain we connect the BTSs in the form of a loop. Previously a dynamic node was
needed to split the signal into the two directions around the loop, but later
versions of BTS are capable of carrying out this function. The flow of the signal is
similar to the signal flow in a multidrop chain, except that a BTS will change the
listening direction if the signal from one side fails. This ensures that the BTSs
always receive information from the BSC even if the connection is cut off at some
point in the loop.
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Fig. 23 Pulse Code Modulation
In the next step, the sampled values must be digitalised. In PCM, each sample
value is represented by a 8 bit value. The resulting data stream for speech is thus
8000 times 8 bits = 64 kbps.
PCM 30
If each call requires its one wire to be transmitted, then tremendous amounts of
cables are required. Luckily, several calls can be transmitted via the same
physical medium. The process of combining several calls on one physical
medium is called multiplexing. Time Division Multiplexing (TDM) is nowadays
often used.
One example of TDM is PCM30 (or PCM 24 in North America), which is quite
common in mobile communication networks. The transmission between network
elements is organised in 125 s time frames. 125 s time frames is subdivided in
32 time slots. Time slot number 0 is required for synchronisation and alarms.
Time slot number 16 is used in many countries to transmit common channel
signalling information. (Also other time slots can be used to carry this signalling
information.) If this is the case, then 30 time slots are left for user data transport.
Each time slot transmits 8 bits. If a speech call is set-up, one of the time slots
can be reserved for the subscriber. Let us take time slot 5. As long as the speech
call takes place, 8 bits of speech information are cyclically transmitted in time slot
5 between the two network elements. The remaining time slots can be allocated
to other calls.
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The actual hardware that does the conversion from 13 Kbits/s to 64 Kbits/s and
vice versa is called a Transcoder. In theory, this piece of equipment belongs to
the Base Transceiver Station. However, by putting the transcoder at a different
place we can take some advantages in reducing the transmission costs.
If the transcoder is placed at the BTS site (in the BSC interface), the user data
rate from the BTS to the Base Station Controller (BSC) would be 64 Kbits/s. The
transmission for this would be similar to standard PCM line transmission with 30
channels per PCM cable. The same would also apply between the BSC and the
MSC.
If we put the transcoder somewhere else, say just after the MSC, we cannot get a
significant advantage either. This is because, although after transcoding the bit
rate reduces to 13 Kbit/s, we still have to use the PCM structure to send the
traffic channels, with 8 bits per time slot. However, since after transcoding we
have a bit rate of 13 Kbits/s and an additional 3 Kbits/s (making 16 Kbits/s) only
two bits per time slot will be used. The other 6 bits are effectively wasted.
The additional 3 Kbits/s are used between the transcoder and the BTS for
carrying the 260-bit vocoder block (equivalent with 20 ms of speech) and for
inband signalling (information about speech coding algorithm, type of call, etc)
when a call is connected.
Independent from its actual position, the transcoder belongs to the BSS even if it
is placed next to the MSC. (A TC that is placed away from the BTS is called a
remote TC according to the GSM recommendations).
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The real advantage, however, comes if we use the second configuration shown in
the figure. We saw that from the MSC, data comes out at a 64 Kbits/s rate and
from the Transcoder it comes out at 16 Kbits/s. Each PCM channel (timeslot) has
2 bits of information. It appears that we are able to put in data from three more
PCM lines by multiplexing. Consequently, we are able to multiplex up to four
PCM lines and send up to 120 traffic channels in one PCM line from the MSC
(transcoder) towards the BSC. Common Channel Signalling information, OMC
data and some other network information are, however, not transcoded.
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3. Selection of MSC, BSC and Base Station sites (in this order).
4. Survey of intended MSC, BSC and Base Station sites, in other words to
evaluate the intended location of each MSC, BSC and BTS. It is important to
analyse if the locations fulfil the requirements. Factors to consider when, for
instance, making a BTS site survey are the surroundings, possible structural
and geographical obstacles and existing radio equipment.
5. Detailed network planning. Computer aided design systems and tools are
used for coverage prediction, interference analysis, frequency planning,
microwave link planning, documentation etc.
By co-ordinating different information and different competencies, it is possible to
prepare a network plan that includes the coverage predictions and dimensioning
of the network.
In the following, we shall take a closer look at three different areas of network
planning, namely Switching Network planning, Cellular Transmission Network
planning and Radio Network planning. The main purpose is to illustrate the
complexity of the planning process. Note also that areas like Fixed Transmission
planning, Network Access planning, DCN (Data Communications Network)
planning, Intelligent Network planning, 3G and IP Network planning etc., are not
covered in this book, but that they also have to be included in the planning
process.
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Cellular transmission network refers to usage of microwave links in the GSM
network, for instance between the Base Transceiver Stations and the Base
Station Controllers. Usually, the main alternative is to use leased lines, that is, to
utilise the already existing fixed infrastructure.
In the network dimensioning phase, a lot of different information has to be
collected and co-ordinated. The general transmission network diagram for base
stations access and core networks must be drawn, in order to get a clear general
picture of the network connections. It is also necessary to define the capacity
requirements. Furthermore, rules for the general management of network are to
be defined. Gateway and switching network connections need to be identified, as
well as synchronisation principles for the network. Last, but not least, the future
expansion plans must be taken into consideration.
In the detailed planning, a network layout diagram and a management network
diagram must be drawn in order to identify how the network is to be implemented.
Connections between sites as well as capacities, timeslot allocation of each link,
routing diagrams, etc. must be defined. A more exact synchronisation plan with
sources and hierarchy is needed.
An essential part of the planning of microwave links is to make sure that it is
possible to get free line of sight between different elements (for instance between
BTS and BSC sites).
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After all the installation sites have been surveyed, a detailed network plan can be
made. This includes the design of a transmission network. One important task
is to choose between leased lines and microwave links.
After the installation work has been completed, the radio environment has to be
measured and tested to ensure its proper operation and coverage before putting
it into use. This is carried out in the surroundings of each individual site using
portable test transmitters.
Chs 1% 2% 3% 5% Chs 1% 2% 3% 5%
1 0.01 0.02 0.03 0.05 21 12.80 14.00 14.90 16.20
2 0.15 0.22 0.28 0.38 22 13.70 14.90 15.80 17.10
3 0.46 0.60 0.72 0.90 23 14.50 15.80 16.70 18.10
4 0.87 1.09 1.26 1.52 24 15.30 16.60 17.60 19.00
5 1.36 1.66 1.88 2.22 25 16.10 17.50 18.50 20.00
6 1.91 2.28 2.54 2.96 26 17.00 18.40 19.40 20.90
7 2.50 2.94 3.25 3.75 27 17.80 19.30 20.30 21.90
8 3.13 3.63 3.99 4.54 28 18.60 20.20 21.20 22.90
9 3.78 4.34 4.75 5.37 29 19.50 21.00 22.10 23.80
10 4.46 5.08 5.53 6.22 30 20.30 21.90 23.10 24.80
11 5.16 5.84 6.33 7.08 31 21.20 22.80 24.00 25.80
12 5.88 6.61 7.14 7.95 32 22.00 23.70 24.90 26.70
13 6.61 7.40 7.97 8.83 33 22.90 24.60 25.80 27.70
As you can see, the table also contains the grade of service (GOS) figure, which
is the maximum congestion allowed. Supposing that GOS is 5 % - which means
that during a certain observation period (usually 1 hour) 5 out of 100 calls fail due
to lack of resources - the required number of channels is 20. Since each carrier
supports eight channels, we can make a rough estimate that this cell must be
equipped with three carriers, that is, three transceivers or TRXs.
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situation.
You are the network planner and the number of frequencies assigned to this
project is 9. Your task is to distribute the frequencies in the network that is shown
in the following figure with one frequency per cell.
As you can see, the frequencies have to be reused. If you do not distribute the
frequencies properly throughout the network, the result will be a high level of
interference caused by overlapping frequencies. To avoid this, the GSM network
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The next step involves the dimensioning of location areas. This is carried out
according to the traffic characteristics of each area. The final phase is the
dimensioning of the fixed network on the basis of the traffic requirements and
dimensioning of the entire radio network.
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the same time.
Secondly, the quality of service experienced by the subscribers has to be high.
Therefore, it is important to, for instance, reduce the number of dropped calls and
the degree of interference in the air interface (in a cost efficient way).
Thirdly, present and future demand for basic and supplementary services must
be satisfied. Today, large investments are directed towards facilitating higher bit
rates for data transmission (High Speed Circuit Switched Data (HSCSD), General
Packet Radio Service (GPRS) and Enhanced Data Rates for Global Evolution
(EDGE). The reason is that huge growth is anticipated in the demand for wireless
data transmission services for the next years to come.
different parts of the network, and at least for larger operators, they are relatively
inexpensive alternatives. It is also possible to tailor what kind of information to
gather, and what kind of reports to produce (for operation and maintenance
purposes, for executive reports, etc.). One of the problems with these tools is that
they cannot fully reflect the quality the way the subscribers experience it.
Field-testing is an excellent way of receiving information in different geographical
areas. The findings also reflect the actual quality as perceived by the subscribers.
Furthermore, it is possible to monitor the competitors' networks and compare
them with the own network. One of the major drawbacks with field tests is that it
they are costly processes.
Customers can give valuable information about the network, as their feedback
reflects the experienced quality. The subscribers may also discover problems that
would not otherwise be identified. It can seem to be an inexpensive way of
gathering information, but do consider that large resources are engaged when
customer calls are followed up (problem identification and location). In addition to
this, low customer satisfaction decreases the success of the operator. Therefore,
customer feedback should be regarded as a complementary information source
besides NMS/performance management tools and field-testing.
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