Title Page (Full)

The Level of Satisfaction of the Fourth Year Hotel, Restaurant
and Tourism Management Students of St. Paul University
Philippines on their Asian Tour
_______________
A Thesis Presented to the Faculty of the
School of Accountancy and Business
St. Paul University Philippines
Tuguegarao City, Cagayan
_____________
_____________
In Partial Fulfilment of the Requirements for the Double Degree

of Bachelor of Science in Hotel and Restaurant Management and
Bachelor of Science in Tourism Management
_______________
By:
BABY ANGELICA L. SIBBALUCA
KARL ANGELLIE U. MAGO
JERWIE S. MATEO
March 2014
1
APPROVAL SHEET
In partial fulfillment of the requirements of the double degree

of Bachelor of Science in Hotel and Restaurant Management and Bachelor
of Science in Tourism Management, this thesis entitled, The Level of
Satisfaction of the Fourth Year Hotel, Restaurant and Tourism
Management Students of St. Paul University Philippines on their Asian
Tour, has been prepared and submitted by Baby Angelica L. Sibbaluca,
Karl Angellie U. Mago and Jerwie S. Mateo who are hereby recommended
for oral examination.
MR. RUFO TUDDAO
Thesis Adviser
Approved by the Tribunal of Oral Examination with a grade of

PASSED.
Panel of Examiners
MS. MARIE KRIZYA MALUPENG MRS. ESTRELLA YU, MBA
(Member) (Member)
DR. CORAZON M. DELA CRUZ
(Chairman)
Accepted and approved in partial fulfillment of the requirement

of the double degree of Bachelor of Science in Hotel and Restaurant
Management and Bachelor of Science in Tourism Management.
MS. MA. BERNADETTE JUNIO DR.CORAZON M. DELA CRUZ
Associate Dean Dean, School of Accountancy and Business
2
ACKNOWLEDGEMENT
The researcher wishes to extend her appreciation and gratitude to
the persons, who have unselfishly extended their time, resources,
talent, encouragement and patience. With them, this study was
accomplished. The researcher is forever grateful to:
Mr. Rufo Tuddao, our thesis adviser, for his intellectual
suggestions and priceless effort for guiding us in enriching this
study.
Dr. Corazon Dela Cruz, Dean of School of Accountancy and Business
for her all-out support and permission to conduct this study.
To the fourth year HRTM student of St. Paul University
Philippines, who willingly answered our questionnaires.
The panel of examiners whose intelligent, professional
suggestions and challenges contributed to the attainment of this goal.
To our loving parents, brothers, sisters and friends for their
love, concern, understanding, encouragement and financial support.
Above all, to our loving God who served as a guiding star and
inspiring to the writers and made everything possible in this world of
challenges.
Researchers
3
DEDICATION
This work of ours is humbly and fervently dedicated to our
loving parents for their unending support, love and
understanding, which greatly helped us in making this study.
To our brothers and sisters for their assistance and help.
To our loved ones, friends and classmates who gave us
encouragement and strength to be able to finish this study.
Above all, to our Almighty God who incessantly gives us
inspiration and guidance.
Researchers
4
TABLE OF CONTENTS
Title Page
Title Page i
Approval Sheet ii
Acknowledgementiii
Dedication iv
Table of Contents v
CHAPTER 1 THE PROBLEM AND REVIEW OF RELATED LITERATURE AND
STUDIES
Introduction 1
Review of Related Literature and Studies 4
Conceptual Framework 16
Research Paradigm 18
Statement of the Problem 19
Hypothesis 20
Significance of the Study 20
Scope and Limitation of the Study 22
Definition of Terms 22
5
Chapter 2 METHODS AND PROCEDURES
Research Design 26
Respondents of the Study 26
Instrumentation 26
Data Gathering Procedure 27
Data Analysis 27
Chapter 3 PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA
Discussions 29
Chapter 4 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
Summary 40
Conclusions 42
Recommendations 42
REFERENCES 44
APPENDICES
Appendix A 46
Appendix B 47
6
List of Tables
Table 1.1 29
Table 1.2 29
Table 2.1 30
Table 2.2 31
Table 2.3 32
Table 2.4 33
Table 3.1 35
Table 3.2 36
Table 4.1 38

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The Level of Satisfaction of the Fourth Year Hotel, Restaurant

and Tourism Management Students of St. Paul University

Philippines on their Asian Tour

A Thesis Presented to the Faculty of the

School of Accountancy and Business

St. Paul University Philippines

Tuguegarao City, Cagayan

In Partial Fulfilment of the Requirements for the Double Degree

BABY ANGELICA L. SIBBALUCA

KARL ANGELLIE U. MAGO

In partial fulfillment of the requirements of the double degree

MR. RUFO TUDDAO

Approved by the Tribunal of Oral Examination with a grade of

MS. MARIE KRIZYA MALUPENG MRS. ESTRELLA YU, MBA

DR. CORAZON M. DELA CRUZ

Accepted and approved in partial fulfillment of the requirement

MS. MA. BERNADETTE JUNIO DR.CORAZON M. DELA CRUZ

Associate Dean Dean, School of Accountancy and Business

The researcher wishes to extend her appreciation and gratitude to

the persons, who have unselfishly extended their time, resources,

talent, encouragement and patience. With them, this study was

accomplished. The researcher is forever grateful to:

Mr. Rufo Tuddao, our thesis adviser, for his intellectual

suggestions and priceless effort for guiding us in enriching this

Dr. Corazon Dela Cruz, Dean of School of Accountancy and Business

for her all-out support and permission to conduct this study.

To the fourth year HRTM student of St. Paul University

Philippines, who willingly answered our questionnaires.

The panel of examiners whose intelligent, professional

suggestions and challenges contributed to the attainment of this goal.

To our loving parents, brothers, sisters and friends for their

love, concern, understanding, encouragement and financial support.

inspiring to the writers and made everything possible in this world of

This work of ours is humbly and fervently dedicated to our

loving parents for their unending support, love and

understanding, which greatly helped us in making this study.

To our brothers and sisters for their assistance and help.

To our loved ones, friends and classmates who gave us

encouragement and strength to be able to finish this study.

Above all, to our Almighty God who incessantly gives us

inspiration and guidance.

CHAPTER 1 THE PROBLEM AND REVIEW OF RELATED LITERATURE AND

Review of Related Literature and Studies 4

Statement of the Problem 19

Significance of the Study 20

Scope and Limitation of the Study 22

Respondents of the Study 26

Data Gathering Procedure 27

Chapter 3 PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

Chapter 4 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS

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