Title:: Project Management

This document discusses evaluating project performance at a coffee service company in the US using multi-criteria decision analysis (MCDA). It first reviews literature on project management, performance measurement, and MCDA. It then presents project performance data across dimensions of effectiveness, efficiency, relevance and implementability. The results and analysis section finds that management factors, rapid response, and quality are important for the coffee shop's success. However, issues with quality, price, and shop design need addressing. Recommendations include improving quality, controlling price, improving management, awareness of competition, and redesigning the shop for customer comfort.

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Title:: Project Management

Uploaded by

farhan

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Title:

Introduction:
Decision-making in the project is a complex undertaking. Complexity can appear in many forms
and arise from a variety of sources with varying levels of intensity according to the industrial
sector or the object of the project. The intensity may vary from time to time, and this variation
underscores the dynamic aspect of the complexity of the project. On the one hand, the project is
a temporary organization that is surrounded by the inherent uncertainty. Uncertainties that may
occur in, among others, the uncertainty of future projects (scheduling, duration, etc.) and
uncertainty of costs (procurement, operating expenses, wages, etc.). On the other hand, the
project manager can be faced with another form of the complexities involved in dealing with a
lot of independent information.
At one of the services the coffee in USA, the performance evaluation has been carried out,
among others are HSE (Health, Safety, and Environment), CV (Customer Value) Metrics, and the
End of Well Report. However, the evaluation is conducted separately and only a few criteria to
be evaluated, so that the overall project performance is still not visible. For the purpose, it is
necessary to evaluate the company's performance on the project with the MCDA (Multi-criteria
decision analysis).

Literature Review:
Project Management:
Project management is the planning, organizing, directing, and controlling resources company
that has been established to complete specific short-term objectives. Project management
involves 5 process groups.
Performance Measurement:
Performance measurement is based on the company's strategy. It aims to support the
implementation and monitoring of strategic initiatives. The selection of performance measures
and setting targets of these measures can be seen as a concrete formulation of corporates
strategy choice.
Multi-criteria decision analysis (MCDA):
The expression of basic performance appraisal is defined by the semantics of the group situation.
More precisely, the concept of preference and strength of preference used and associated with the
level of verbal attractiveness.
Project performance data:

Task Dimension Effectiveness Efficiency Relevance Implementabilit

y
Business Scope 4.33 4.33 4.67 5
Cooperation
Time 3.73 3.73 4.07 4.4
Cost 3.67 3.67 4 4.33
Quality 4 4 4.33 4.67
Human 4.17 4.17 4.5 4.83
resources
Communicatio 3.83 3.83 4.17 4.5
n
Risk 4.07 4.07 4.40 4.73
Safety 4.27 4.27 4.60 4.93

Results and Analysis:

As from the previous research and literature reviews I come to know that the management
factors are the soul of an organization, for a coffee shop or any other shop the best things to
survive and compete the other shops with the rapid response to customer, talk with them politely
and full fill their wishes. For the stratification of customers an expert of dealing should be hire
to run the shop in good manners. And also to increase the business to open the other shops in
different cities and in different locations, and also increase the advertisement. And the main
factor is decrease the number of worker with the work, to gain more profit to flourish the
business.
Time and rapid response is also the factors that increase the number of customers and bright the
name of organization, so for coffee shop this factor has also play an important role.

Issues:
Of course, like others industries and shops there are also some problems, in our organization and
I identify them, these issues are about Quality and price, these are common issues but quality is
the heart of any industry or organization to survive in the society.
Design of shop is not a comfortable for customer and look of shop is not according to the
standard of shop, so this issue also a factor to devalues the organization. Everything will be done
properly and according to the comfort of customer.
The good aspect that I have seen in the organization is the management which is very good and
but also, we can improve it via different management techniques and compete the competitors in
market.

Recommendations:
Improve the quality
Control the price
Management
Aware about the market competition
Clean environment
Brings the change with technical changes
Proper maintenance of machines
Control on the employees
Redesign the step of shop for comfort of customer
Suggestion and complain Box