User Guide

Nokia Lumia 830

Issue 1.0 EN-US

Downloaded from www.Manualslib.com manuals search engine

 Find your model number and serial number (IMEI)
If you need to contact Nokia Care or your service provider, you may need info, such as your phone's
model number and serial number (IMEI). To see the info, on the start screen, swipe down from the
top of the screen, and tap ALL SETTINGS > about > More info.
You can also find the info on your phone label, which is located under the back cover.
Tip: To view your phone's IMEI number, dial *#06#.

2014 Microsoft Mobile. All rights reserved. 2

Downloaded from www.Manualslib.com manuals search engine
 Product and safety info
Network services and costs
You can only use your RM-985 device on the LTE 700 (17), 850 (5), 1700 (4), 1900 (2), 2600 (7); WCDMA
850, 900, 1900, 2100; and GSM 850, 900, 1800, 1900 MHz networks. You need a subscription with a
service provider.
Using some features and downloading content require a network connection and may result in data
costs. You may also need to subscribe to some features.
Important: 4G/LTE might not be supported by your network service provider or by the service
provider you are using when traveling. In these cases, you may not be able to make or receive
calls, send or receive messages or use mobile data connections. To make sure your device works
seamlessly when full 4G/LTE service is not available, it is recommended that you change the
highest connection speed from 4G to 3G. To do this, swipe left on the start screen, and tap
Settings > cellular+SIM. Switch Highest connection speed to 3G.
For more info, contact your network service provider.

Make an emergency call

Important: Connections in all conditions cannot be guaranteed. Never rely solely on any wireless
phone for essential communications like medical emergencies.
Before making the call:
Switch the phone on.
If the phone screen and keys are locked, unlock them.
Move to a place with adequate signal strength.
1. Press , and tap > .
2. Enter the official emergency number for your present location. Emergency call numbers vary by
location.
3. Tap call.
4. Give the necessary info as accurately as possible. Do not end the call until given permission to do
so.
You may also need to do the following:
Put a SIM card in the phone.
If your phone asks for a PIN code, tap emergency call.
Switch off the restrictions in your phone, such as call restriction, fixed dialing, or closed user
group.
When you switch your phone on for the first time, you are asked to create your Microsoft account
and set up your phone. To make an emergency call during the account and phone setup, tap
emergency call.
If the mobile network is not available, you may also try making an internet call, if you can access
the internet.

2014 Microsoft Mobile. All rights reserved. 3

Downloaded from www.Manualslib.com manuals search engine
 Take care of your device
Handle your device, battery, charger and accessories with care. The following suggestions help you
keep your device operational.
Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain
minerals that corrode electronic circuits. If your device gets wet, remove the battery, and let the
device dry.
Do not use or store the device in dusty or dirty areas.
Do not store the device in high temperatures. High temperatures may damage the device or
battery.
Do not store the device in cold temperatures. When the device warms to its normal temperature,
moisture can form inside the device and damage it.
Do not open the device other than as instructed in the user guide.
Unauthorized modifications may damage the device and violate regulations governing radio
devices.
Do not drop, knock, or shake the device or the battery. Rough handling can break it.
Only use a soft, clean, dry cloth to clean the surface of the device.
Do not paint the device. Paint can prevent proper operation.
For optimal performance, switch the device off and remove the battery from time to time.
Keep the device away from magnets or magnetic fields.
To keep your important data safe, store it in at least two separate places, such as your device,
memory card, or computer, or write down important information.
Handle hard drives with care. Shock, vibration, bumping, and dropping; other mishandling of the
device; extreme temperatures; humidity and liquids may cause the hard drive to malfunction and
data to be lost or corrupted.
During extended operation, the device may feel warm. In most cases, this is normal. To avoid getting
too warm, the device may automatically slow down, close apps, switch off charging, and if necessary,
switch itself off. If the device is not working properly, take it to the nearest authorized service facility.
Recycle

Always return your used electronic products, batteries, and packaging materials to dedicated
collection points. This way you help prevent uncontrolled garbage disposal and promote the recycling
of materials. All materials of the device can be recovered as materials and energy. Check how to
recycle your products at www.nokia.com/recycle.

About Digital Rights Management

When using this device, obey all laws and respect local customs, privacy and legitimate rights of
others, including copyrights. Copyright protection may prevent you from copying, modifying, or
transferring photos music, and other content.
Digital rights management (DRM) protected content comes with an associated license that defines
your rights to use the content.

2014 Microsoft Mobile. All rights reserved. 4

Downloaded from www.Manualslib.com manuals search engine
 With this device you can access content protected with PlayReady. If certain DRM software fails to
protect the content, content owners may ask that such DRM software's ability to access new DRM-
protected content be revoked. Revocation may also prevent renewal of such DRM-protected content
already in your device. Revocation of such DRM software does not affect the use of content protected
with other types of DRM or the use of non-DRM-protected content.
If your device has content protected with either PlayReady or WMDRM, both the licenses and the
content are lost if the device memory is formatted. You may also lose the licenses and the content
if the files on your device become corrupted. Losing the licenses or the content may limit your ability
to use the same content on your device again. For more info, contact your service provider.

Battery and charger info

Use your device only with an original BV-L4A rechargeable battery.
Charge your device with AC-60U charger. Charger plug type may vary.
Third-party chargers that comply with the IEC/EN 62684 standard, and that can connect to your
device micro USB connector, may be compatible.
Microsoft Mobile may make additional battery or charger models available for this device.
The battery can be charged and discharged hundreds of times, but it will eventually wear out. When
the talk and standby times are noticeably shorter than normal, replace the battery.

Battery and charger safety

Always switch the device off and unplug the charger before removing the battery. To unplug a charger
or an accessory, hold and pull the plug, not the cord.
When your charger is not in use, unplug it. If left unused, a fully charged battery will lose its charge
over time.
Always keep the battery between 59F and 77F (15C and 25C) for optimal performance. Extreme
temperatures reduce the capacity and lifetime of the battery. A device with a hot or cold battery may
not work temporarily.
Accidental short-circuiting can happen when a metallic object touches the metal strips on the battery.
This may damage the battery or the other object.
Do not dispose of batteries in a fire as they may explode. Obey local regulations. Recycle when
possible. Do not dispose as household garbage.
Do not dismantle, cut, crush, bend, puncture, or otherwise damage the battery in any way. If a battery
leaks, do not let liquid touch skin or eyes. If this happens, immediately flush the affected areas with
water, or seek medical help. Do not modify, attempt to insert foreign objects into the battery, or
immerse or expose it to water or other liquids. Batteries may explode if damaged.
Use the battery and charger for their intended purposes only. Improper use, or use of unapproved
or incompatible batteries or chargers may present a risk of fire, explosion, or other hazard, and may
invalidate any approval or warranty. If you believe the battery or charger is damaged, take it to a
service center before continuing to use it. Never use a damaged battery or charger. Only use the
charger indoors. Do not charge your device during a lightning storm.

2014 Microsoft Mobile. All rights reserved. 5

Downloaded from www.Manualslib.com manuals search engine
 Small children
Your device and its accessories are not toys. They may contain small parts. Keep them out of the
reach of small children.

Medical devices
Operation of radio transmitting equipment, including wireless phones, may interfere with
inadequately shielded medical devices' function. Consult a physician or the medical device's
manufacturer to determine if it is adequately shielded from external radio energy.

Implanted medical devices

To avoid potential interference, manufacturers of implanted medical devices recommend a minimum
separation of 6 inches (15.3 centimeters) between a wireless device and the medical device. Persons
who have such devices should:
Always keep the wireless device more than 6 inches (15.3 centimeters) from the medical device.
Not carry the wireless device in a breast pocket.
Hold the wireless device to the ear opposite the medical device.
Turn the wireless device off if there is any reason to suspect that interference is taking place.
Follow the manufacturer directions for the implanted medical device.
If you have any questions about using your wireless device with an implanted medical device, consult
your health care provider.

Accessibility solutions
Microsoft Mobile is committed to making mobile phones easy to use for all individuals, including those
with disabilities. For more information, visit www.nokiaaccessibility.com.

Hearing
Warning: When you use the headset, your ability to hear outside sounds may be affected. Do
not use the headset where it can endanger your safety.
This device has been tested and rated for use with hearing aids for some of the wireless technologies
used in this device. However, there may be some newer wireless technologies used in this device that
have not yet been tested for use with hearing aids. It is important to try the different features of this
device thoroughly and in different locations, using your hearing aid or cochlear implant, to determine
if you hear any interference. Consult your service provider about its return and exchange policies and
for information on hearing aid compatibility.
Some wireless devices may interfere with some hearing aids.
Warning: For hearing aid compatibility, switch the Bluetooth function off.

Your device complies with FCC rules on hearing aid compatibility. These rules require an M3 rating or
higher. The M value of your device is marked on the device sales package. To determine the M-rating
of your hearing aid and compatibility with this device, consult your hearing health professional. For
more info about accessibility, go to www.nokiaaccessibility.com.

2014 Microsoft Mobile. All rights reserved. 6

Downloaded from www.Manualslib.com manuals search engine
 To use a telecoil-equipped hearing aid with this device, activate the hearing aid (T switch) and the
device telecoil. The sound quality depends on the type of your hearing aid.

Protect your device from harmful content

Your device may be exposed to viruses and other harmful content. Take the following precautions:
Be cautious when opening messages. They may contain malicious software or otherwise be
harmful to your device or computer.
Be cautious when accepting connectivity requests, browsing the internet, or downloading
content. Do not accept Bluetooth connections from sources you do not trust.
Only install and use services and software from sources that you trust and that offer adequate
security and protection.
Install antivirus and other security software on your device and any connected computer. Only
use one antivirus app at a time. Using more may affect performance and operation of the device
and/or computer.
If you access preinstalled bookmarks and links to third party internet sites, take the appropriate
precautions. Microsoft Mobile does not endorse or assume liability for such sites.

Information on health
The U.S. Food and Drug Administration (FDA) and the U.S. Federal Communications Commission (FCC)
published statements and questions and answers concerning mobile telephones and health.
Microsoft Mobile encourages you to visit these websites for updated information. You can access the
FDA website at www.fda.gov and the FCC website at transition.fcc.gov. Additional health-related
information is available from the World Health Organization (WHO) at www.who.int and The National
Cancer Institute ("NCI") www.cancer.gov. In the event that you are concerned about possible health
effects, the FDA suggests that you limit your own or your childrens radio frequency (RF) exposure
by limiting the length of calls or by using handsfree devices.

Vehicles
Radio signals may affect improperly installed or inadequately shielded electronic systems in vehicles.
For more info, check with the manufacturer of your vehicle or its equipment.
Only qualified personnel should install the device in a vehicle. Faulty installation may be dangerous
and invalidate your warranty. Check regularly that all wireless device equipment in your vehicle is
mounted and operating properly. Do not store or carry flammable or explosive materials in the same
compartment as the device, its parts, or accessories. Do not place your device or accessories in the
air bag deployment area.

Safety and texting while driving

Safety should be every drivers first priority. Drivers must obey all local laws that may include
restrictions on the use of mobile telephones or accessories while driving. If use is legal, always keep
your hands free to operate the vehicle while driving and use a handsfree device whenever possible.
Suspend calls in heavy traffic or hazardous weather. Get to know your mobile phone and its features
and make any necessary information inputs prior to driving. Do not input data or engage in text

2014 Microsoft Mobile. All rights reserved. 7

Downloaded from www.Manualslib.com manuals search engine
 messaging while driving. Mobile telephones should not be used when use may be a distraction to the
driver.
The Cellular Telecommunications & Internet Association (CTIA) has published further info and tips on
safe use of cellular telephones at consumer_info/safety, which we encourage you to review.

Potentially explosive environments

Switch your device off in potentially explosive environments, such as near gas station pumps. Sparks
may cause an explosion or fire resulting in injury or death. Note restrictions in areas with fuel; chemical
plants; or where blasting operations are in progress. Areas with a potentially explosive environment
may not be clearly marked. These usually are areas where you are advised to switch your engine off,
below deck on boats, chemical transfer or storage facilities, and where the air contains chemicals or
particles. Check with the manufacturers of vehicles using liquefied petroleum gas (such as propane
or butane) if this device can be safely used in their vicinity.

Certification information (SAR)

This mobile device meets guidelines for exposure to radio waves.
For information on SAR, see the printed user guide, or go to www.nokia.com/sar.

Support messages
To help you take maximum advantage of your phone and services, you may receive messages from
Microsoft Mobile. The messages may contain tips and tricks and support. To provide the service
described above, your mobile phone number, the serial number of your phone, and some identifiers
of the mobile subscription may be sent to Microsoft Mobile when you use the phone for the first time.
This information may be used as specified in the privacy policy, available at www.nokia.com.

Care
For questions regarding your plans, billing or network please contact your operator. For questions
regarding your Nokia product and warranty, please visit the support pages for your country at
www.nokia.com/support.

Copyrights and other notices

The availability of products, features, apps and services may vary by region. Microsoft Mobile may,
in its sole discretion, change, correct or discontinue any of its services in whole or in part. For more
info, contact your dealer or your service provider. This device may contain commodities, technology
or software subject to export laws and regulations from the US and other countries. Diversion
contrary to law is prohibited.
THE CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS." EXCEPT AS REQUIRED BY APPLICABLE
LAW, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
MADE IN RELATION TO THE ACCURACY, RELIABILITY OR CONTENTS OF THIS DOCUMENT. MICROSOFT
MOBILE RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT
PRIOR NOTICE.

2014 Microsoft Mobile. All rights reserved. 8

Downloaded from www.Manualslib.com manuals search engine
 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL
MICROSOFT MOBILE OR ANY OF ITS LICENSORS BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME
OR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES HOWSOEVER CAUSED.
Reproduction, transfer or distribution of part or all of the contents in this document in any form
without the prior written permission of Microsoft Mobile is prohibited. Microsoft Mobile operates a
policy of continuous development. MICROSOFT MOBILE RESERVES THE RIGHT TO MAKE CHANGES
AND IMPROVEMENTS TO ANY OF THE PRODUCTS DESCRIBED IN THIS DOCUMENT WITHOUT PRIOR
NOTICE.
Microsoft Mobile does not make any representations, provide a warranty, or take any responsibility
for the functionality, content, or end-user support of third-party apps provided with your device. By
using an app, you acknowledge that the app is provided as is.
Downloading of maps, games, music and videos and uploading of images and videos may involve
transferring large amounts of data. Your service provider may charge for the data transmission. The
availability of particular products, services and features may vary by region. Please check with your
local dealer for further details and availability of language options.
FCC/INDUSTRY CANADA/MEXICO NOTICE
This device complies with part 15 of the FCC rules and Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation. For more info, go to transition.fcc.gov. Any
changes or modifications not expressly approved by Microsoft Mobile could void the user's authority
to operate this equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
TM 2014 Microsoft Mobile. All rights reserved. Microsoft, Windows, the Windows logo and Lumia
are trademarks of the Microsoft group of companies. Nokia is a registered trademark of Nokia
Corporation. Third party products/names may be TM of respective owner.
The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks
by Microsoft Mobile is under license.
Dolby and the double-D symbol are trademarks of Dolby Laboratories.
Manufactured under license from Dolby Laboratories.

2014 Microsoft Mobile. All rights reserved. 9

Downloaded from www.Manualslib.com manuals search engine
 This product is licensed under the MPEG-4 Visual Patent Portfolio License (i) for personal and
noncommercial use in connection with information which has been encoded in compliance with the
MPEG-4 Visual Standard by a consumer engaged in a personal and noncommercial activity and (ii) for
use in connection with MPEG-4 video provided by a licensed video provider. No license is granted or
shall be implied for any other use. Additional information, including that related to promotional,
internal, and commercial uses, may be obtained from MPEG LA, LLC. See www.mpegla.com.

2014 Microsoft Mobile. All rights reserved. 10

Downloaded from www.Manualslib.com manuals search engine
 For your safety
Read these simple guidelines. Not following them may be dangerous or illegal.
SWITCH OFF IN RESTRICTED AREAS
Switch the device off when mobile phone use is not allowed or when it may cause interference or danger, for example,
in aircraft, in hospitals or near medical equipment, fuel, chemicals, or blasting areas. Obey all instructions in restricted
areas.
ROAD SAFETY COMES FIRST
Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while
driving should be road safety.
INTERFERENCE
All wireless devices may be susceptible to interference, which could affect performance.

QUALIFIED SERVICE
Only qualified personnel may install or repair this product.

BATTERIES, CHARGERS, AND OTHER ACCESSORIES

Use only batteries, chargers, and other accessories approved by Microsoft Mobile for use with this device. Third-party
chargers that comply with the IEC/EN 62684 standard, and that can connect to your device micro USB connector, may
be compatible. Do not connect incompatible products.
KEEP YOUR DEVICE DRY
Your device is not water-resistant. Keep it dry.

GLASS PARTS
The device screen is made of glass. This glass can break if the device is dropped on a hard surface or receives a
substantial impact. If the glass breaks, do not touch the glass parts of the device or attempt to remove the broken
glass from the device. Stop using the device until the glass is replaced by qualified service personnel.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding
your device near your ear while the speakerphone is in use.

2014 Microsoft Mobile. All rights reserved. 11

Downloaded from www.Manualslib.com manuals search engine