PayWay

API Developer's Guide

Version 1.5 6 May 2013

 Document History

Date Version Description

20 Dec 2005 1.0 Initial Version
14 Mar 2009 1.1 New feature: integration with Recurring Billing
26 Aug 2009 1.2 Minor updates
26 Sep 2010 1.3 New feature: registration of customers
13 Mar 2011 1.4 CVN is required for ecommerce transactions
06 May 2013 1.5 Minor updates
13 May 2015 1.6 Renamed Recurring Billing to Recurring Billing and Customer Vault
10 May 2016 1.7 Added test MasterCard starting with 2

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Table of Contents
1 Introduction ..................................................................................................... 5

1.1 What is the PayWay API? .................................................................................... 5

1.2 Is it Secure? ...................................................................................................... 6

1.3 Getting Started .................................................................................................. 7

2 Implementing the Credit Card API .................................................................... 9

2.1 Setup ............................................................................................................... 9

2.2 Testing ........................................................................................................... 10

2.2.1 Viewing Test Transactions ........................................................................... 11

2.2.2 Recurring Billing and Customer Vault ............................................................ 11

2.3 Production ...................................................................................................... 11

2.3.1 Going Live ................................................................................................. 12

2.3.2 Support..................................................................................................... 12

3 Application Programming Interface ................................................................ 13

3.1 Qvalent Provided Software ................................................................................ 14

3.1.1 Supported Technologies .............................................................................. 14

3.1.2 Other Technologies ..................................................................................... 15

3.1.3 Initialising the API ...................................................................................... 15

3.2 Processing Credit Card Transactions ................................................................... 17

3.2.1 Request Parameters ................................................................................... 18

3.2.2 Response Parameters ................................................................................. 22

3.2.3 API Examples............................................................................................. 24

3.2.3.1 Request Parameters Example .................................................................... 24

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3.2.3.2 Response Parameters Example .................................................................. 24

3.3 Further Details ................................................................................................ 24

3.3.1 API Request ............................................................................................... 24

3.3.1.1 Using Recurring Billing and Customer Vault to hold Credit Card Details........... 24

3.3.1.2 Electronic Commerce Indicator .................................................................. 25

3.3.1.3 Refund Orders ......................................................................................... 26

3.3.1.4 Query Orders .......................................................................................... 26

3.3.1.5 Echo Orders ............................................................................................ 27

3.3.1.6 Preventing Duplicate Payments ................................................................. 27

3.3.2 API Response ............................................................................................. 28

3.3.2.1 System Times ......................................................................................... 28

3.3.2.2 Settlement Date ...................................................................................... 28

3.3.2.3 CVN Response ......................................................................................... 29

3.3.2.4 Card Scheme vs Credit Group ................................................................... 30

3.3.3 Pre-Authorisations ...................................................................................... 30

3.3.3.1 Performing Preauth Transactions ............................................................... 31

3.3.3.2 Historical Note ........................................................................................ 32

3.3.4 Reversals .................................................................................................. 33

3.4 Error Handling ................................................................................................. 35

3.5 Registering Customers ...................................................................................... 38

3.5.1 Creating or Updating a Customer ................................................................. 38

3.5.2 Transacting with Registered Customers ......................................................... 39

3.5.3 Stopping Remaining Payments ..................................................................... 39

Appendix A Common Response Codes ............................................................... 41

Appendix B Dealing with QI Responses ............................................................. 48

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1 Introduction
Westpac is utilising technology developed by our Qvalent subsidiary in conjunction with
existing market leading transactional banking products to provide comprehensive
receivables management solutions.

This document describes the solution offered to meet the business needs of customers
requiring on-line credit card processing through a software API in Australia. This is
provided as a component of PayWay.

1.1 What is the PayWay API?

The PayWay solution allows customers to process credit cards using an Application
Programming Interface (API). All communications between the customers system and
API takes place in a secure manner. The API offers the customer a range of credit card
processing features including:

Capture debit funds from a nominated credit card

Refund credit funds to a nominated credit card

Pre-authorisations reserve funds from a nominated credit card and capture later

Query query the result of a previously attempted transaction

Echo check the status of the API service

The API supports multiple connectivity options (Internet, Leased Line) and technologies
(Java, COM, ASP, .NET, PHP and SOAP) so there is a solution to suit most customers. All
major credit and charge card types such as Visa, Mastercard, Bankcard, Amex, JCB and
Diners1 may be processed through PayWay. EFTPOS debit card transactions can not be
processsed.2

The actual concept of the API is simple. The Customer System will send a Credit Card
API Request to PayWay, containing either:

A unique order number, credit card details and amount, OR

A unique order number, recurring billing customer number 3 and amount

1
A separate merchant agreement is required for accepting American Express and Diners
Club and Japanese Credit Bureau (JCB) charge card transactions.

2
In order to process a EFTPOS Debit Card, the card must be physically swiped by a
approved device.

3
This mode of operation requires that your PayWay facility also have the Recurring
Billing and Customer Vault module.

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PayWay will send back an API Response, containing details on whether the transaction
was successful or not.

For ad-hoc transactions it is recommended that the customer use the virtual terminal
facility that is available through the PayWay customer web interface
(https://www.payway.com.au). If a customer has a batch of credit card transactions that
are not required to be processed in real-time, then it is recommended that they
investigate a complementary Westpac product called Batch advantage
(https://www.batchadvantage.qvalent.com).

Figure 1.1 Solution Overview

1.2 Is it Secure?
For a solution of this nature, security is critical. Westpac must be absolutely confident
that they are receiving a credit card processing request from an authorised source. To
ensure the source of the request is valid:

The Merchant must be registered before credit card processing will begin. Part of this
registration will be to issue the customer with a username and password. This
username/password combination must be passed in with every request.

PayWay will only accept requests from pre-configured IP addresses.

For high volume customers Qvalent will recommend that a leased line (i.e. Frame
Relay) be installed between the customers site and Qvalents data centre. If you
intend to perform more than 100,000 transactions per month through the Credit
Card API, please discuss this option with your Westpac implementation manager.

For added security a card verification number (CVN) can be supplied with the credit
card API call.
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All transaction data will be communicated via HTTPS with 128-bit encryption and
each message digitally signed (MAC). A digital certificate is provided to each
customer for this purpose.

Using the API in conjunction with the PayWay Recurring Billing and Customer Vault
module means that the merchant does not need to store or handle credit card details
in their system.

The connectivity options are as follows:

Leased line. Dedicated link between the customers site and Westpacs credit card
server. In this scenario, no data would be transmitted over the Internet. Username /
password and digital certificate are required.

Internet. Credit card transactions are passed over the Internet. Username / password
and digital certificate are required.

In both cases above, Qvalent will provide you with a digital certificate (via download),
username and password. This certificate will be in the form of a file that you will deposit
into a directory on your server. Qvalent also will ask you to set up the IP addresses
which are allowed to send transactions for your company.

All attempts to use the credit card service are logged. This includes Internet connections,
API calls and the success or failure of those calls. Logs will be written to permanent
storage. Logging will include the IP address of the caller and all the information sent and
received to that destination.

Credit card details are protected as follows:

Credit card numbers and expiry dates are stored in encrypted form in the
database. Credit card numbers are recorded in truncated form in system logs (ie
first few and last few digits only)

Card verification number (CVN) is not stored in the database or in system logs.
The value is passed on as is to the banking network and only a record of whether
a value was provided or not is retained.

Finally, refunds are restricted to only be allowed against previous captures so there is no
risk of fraudulent activity within your business.

1.3 Getting Started

First of all DONT PANIC!

This document has lots of pages and sections. We have tried to include as much detail as
possible for customers wishing to implement the PayWay Credit Card API solution so you
have all the information you need at your fingertips. Due to its contents, it can be quite
daunting at first read, however not all sections are relevant to all customers.

We recommend that the document be examined by your IT staff with a quick skim
through at first and then start working through the steps documented in Section 1 in
order to implement the solution. If you have any questions that cannot be answered
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from the document, please direct these to your Westpac implementation contacts.

Section Why You Should Read It

2 This section provides a step-by-step guide to implementing the CC

API. This is where all customers should start.
3 This section is where most of the technical specification of the CC
API is included along with tips on how to develop your client
software. There are also details on our web-based screens for
administration and reconciliation processes. As such, this section is
used as a reference by all customers.
Appendix A This contains a list of common response codes in Australia.
Appendix B This contains a glossary of terms used in the document.

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2 Implementing the Credit Card API

This section details the process of implementing the PayWay Credit Card API for your
business. This includes how you will be assisted in the implementation by Westpac, and
by our subsidiary Qvalent, from the initial testing through to production usage.

2.1 Setup
Follow these steps:

1. Sign-in to the PayWay website using the login name and password provided to you
by your implementation manager.

2. Download the API software for your technology from the PayWay web site. The
supported technologies are Java, Microsoft .NET, Microsoft COM/ASP, PHP and
SOAP. Click on Setup API in the menu and then Downloads.

3. Extract the software bundle (which is a ZIP file) to a folder, and review the
PayWay API for PDF document in that folder. Follow the instructions in that
document to install the API software.

4. In necessary, configure your firewall to allow outbound SSL traffic (port 443) and
determine if you need to use a proxy server to communicate with the PayWay
server.

5. Get your API username and password from the PayWay web site and record these
details for use in your application. This is information listed on the Security
page under the Setup API heading. Note that this username and password is for
your application to connect with the PayWay API server and is different from the
username and password that you use to access the PayWay web site.

6. Download your certificate from the PayWay web site on the Certificate page
under the Setup API heading. You must first select the technology you are using
and press the Go button, since different certificate formats are required
depending on your application technology. Record the location of the certificate
file for use in the initialisation of the PayWayAPI object.

7. Develop your API solution by integrating the API into your application (section 3
provides more detail on this).

8. To determine your IP address, perform a test transaction with the correct

username, password and certificate. You will receive a QU response code, and the
response description will tell you your IP address. Add this IP address to the
security access list on the Security page under the Setup API heading.

Any questions or issues regarding development should be emailed to PayWay Customer

Care ([email protected]). Please include your name, client number, description of
the issue and a copy of the log file in the email. The log file can be found in the
logDirectory you selected (see section 3.1.3). A member of our support team will assist
you as soon as possible. Never send credit card numbers in an email.

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2.2 Testing
For any customer wishing to implement our credit card API, we provide a test merchant
which simulates responses rather than sending the transaction to the live banking
network. This test merchant is accessed through the normal production URL, but the
customer merchant specified is TEST.

When using the test merchant, only the card numbers in Table 2.1 are valid. All other
card numbers will return a response of 42 No Universal Account. Each card number
will return a specific response as detailed in Table 2.1, so if you want to test a card
which has low funds, you would use card number 4564710000000020 with an amount
higher than $10. Note that if you enter an incorrect expiry date for one of the test
cards, you will get a response of 54. If you enter an incorrect CVN, you will get a
response of 01 or 05 depending on the card type.

The test merchant simulates a live gateway but may be used without any risk of
transactions actually being processed through the banking system.

Card Number Expiry CVN Response Description

4564710000000004 02/19 847 08 Visa Approved
5163200000000008 08/20 070 08 MC Approved
2221000000000009 01/20 009 08 MC Approved
4564710000000012 02/05 963 54 Visa Expired
4564710000000020 05/20 234 51 Visa Low Funds ($10 credit limit)
5163200000000016 12/19 728 04 MC Stolen
4564720000000037 09/19 030 05 Visa invalid CVV2
376000000000006 06/20 2349 08 Amex
343400000000016 01/19 9023 62 Amex Restricted
36430000000007 06/22 348 08 Diners
36430000000015 08/21 988 43 Diners Stolen
5163200000000024 02/19 847 If Fraud Fraud Guard
Guard is
active 34
otherwise
08
5163200000000032 02/19 847 If Fraud Fraud Guard
Guard is
active 34
otherwise
05

Table 2.1 Allowed test card numbers

Refer to the technology specific API documentation provided on how to carry out a test
transaction.

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2.2.1 Viewing Test Transactions

You can view test transactions in PayWay as follows:-

1. Sign-in to PayWay
2. Click Search and Refund under the Transactions menu item
3. Select the Settlement Date4 of the transaction and Test Test Merchant
4. Click Search

2.2.2 Recurring Billing and Customer Vault

If you wish to use the credit card API in conjunction with the recurring billing and
customer vault module, you will need to setup a test customer as follows:

1. Sign-in to PayWay
2. Click Add Customer
3. Choose a customer number (e.g. TESTCUSTOMER1) and enter a name
4. Select Variable Debit
5. Click Next
6. Choose Credit Card
7. Click Next
8. Enter one of the test card numbers listed above.
9. Click Next
10. Confirm the details and click Save
You can now call the Credit Card API and pass in the customer number you selected
instead of card details (see Using Recurring Billing and Customer Vault to hold Credit
Card Details, page 24). In your API request specify:

customer.mercant=TEST&customer.customerReferenceNumber=TESTCUSTOMER1

If you wish to disable the test customer, you can do this as follows:-

1. Sign in to PayWay
2. Click Search and Edit in the menu
3. Enter the customer number of the test customer (e.g. TESTCUSTOMER1)
4. Click Search
5. Click Edit Customer
6. Choose Recurring Billing Setup and click Go
7. Click Stop Remaining Payments
8. Confirm that you wish to Stop Remaining Payments
The customer is now stopped and can not be charged through the API.

2.3 Production

4
Transactions processed after 6pm Sydney time settle on the following day.

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2.3.1 Going Live

Once you have developed and tested your API solution, you are ready to go live. Before
this can happen, your implementation manager must set up billing and provide you with
a live merchant id. When these two steps are completed, you must press the Go Live
button on the Go Live page under the Setup API heading of the PayWay web site.

Once you press this button, you may perform live transactions against your live
merchant id. However, you may still use your TEST merchant id to perform test
transactions. Transactions to your TEST merchant will not appear on the cardholder
statement or your bank account.

We recommend that you process one live transaction before you start sending all your
transactions to the new system. The day after you perform this test transaction, you
should check your settlement account to make sure that the funds from this transaction
arrived in your account. Once this verification is done, you can then switch all your live
transactions to the new system.

2.3.2 Support
For issues relating to your Merchant agreement with Westpac, contact Merchant
Business Solutions on 1800 029 749.

For issues relating to your Merchant agreement with American Express, contact
Amex on 1300 363 614.

For issues relating to your Merchant agreement with Diners Club, contact Diners
on 1300 360 060.

For issues relating to the Payway website or Credit Card API, contact your
Implementation Manager or Payway Customer Care by phone on 1300 727 111
(available Monday to Friday, 8:30 am. to 5:30 pm AEST)

For issues relating to Credit Card API development, email Payway Customer Care
([email protected]). Please include your name, client number, description of
the issue and a copy of the log file in the email. The log file can be found in the
logDirectory you selected (see section 3.1.3).

Never send credit card numbers in an email.

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3 Application Programming Interface

The PayWay API provides a real-time interface to execute credit card transactions. This
interface uses the familiar concept of a remote procedure call (RPC). The customer
invokes the remote method with the credit card details then the PayWay server
processes the transaction and returns the result in real-time.

Figure 3.1 illustrates the steps in a Request-Response interaction between a customer

using the API and the PayWay server.

Figure 3.1 Message Flows for a PayWay API transaction

This transaction contains the following steps:

1. Customer calls the API initialise method. This loads the URL, loads the certificate and
initialises SSL.

2. The Customer uses the processCreditCard client command to submit a credit card
transaction. The API digitally signs the request to allow the PayWay server to verify
the request originator and sends the request to the PayWay server.

3. The Customer waits for a response to be returned through the API connection.

4. The PayWay server verifies the digital signature, merchant username / password
and IP address of the originating request. If all these are valid, the server verifies the
other credit card request parameters.

5. The PayWay server contacts the issuing bank and requests authorisation for the
credit card transaction.

6. The PayWay server returns the Response to the Customer through the HTTPS
connection established in step 1.

7. The API reads the Response and returns it to the process that initiated the API
request.

Depending on the technology used, this process is then can the repeated from step 2 for
further Request/Response cycles to process additional credit cards. Refer to your

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technology specific API document for more details on whether the API object can be re-
used for additional transactions.

3.1 Qvalent Provided Software

3.1.1 Supported Technologies
Qvalent provides an API software package for the following technologies:

Java

Microsoft Component Object Model (COM) and Active Server Pages (ASP)

Microsoft .NET

PHP

This software API provides an object in the relevant programming language which
performs all the communication with the Westpac PayWay server. The objects contain
the same methods/functions regardless of the technology, and these are listed below.
The method names start with lower case for Java and PHP, and upper case for Microsoft
technologies, according to the relevant conventions

Method Name: initialise

Description: Initialise this object so that it can process CCAPI transactions.
Configuration information is read from the provided parameters string.
Arguments:
parameters - the initialisation parameters (delimited with an ampersand (&)) to
use. These parameters must contain at a minimum the log directory and the
certificate file. See section 3.1.3 for the available parameters.
Return Value: None.

Method Name: isInitialised

Description: Returns true if this client object has been correctly initialised or false
otherwise.
Arguments:
None.
Return Value: True if this client object has been correctly initialised or false otherwise.

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Method Name: processCreditCard

Description: Main credit card processing method. Pass the request parameters into
this method, then the current thread will wait for the response to be returned from the
server.
Arguments:
parameters - The parameters string containing all the request parameters
(delimited with an ampersand (&)) to send to the server. See section 3.2.1 for
the available parameters.
Return Value: The response string containing all the response parameters (delimited
with an ampersand (&)) from the server. See section 3.2.2 for details on the returned
parameters.

Table 3.1 PayWay API Method Details

3.1.2 Other Technologies

If your application does not use one of the supported technologies, there is another
option available SOAP. Using this integration method, you develop your application to
send the credit card requests to Qvalent using SOAP. More details about how to do this
are provided in the document entitled PayWay API for SOAP which can be downloaded
from the PayWay web site.

The parameters are still sent and received in the same format as for all other
technologies (i.e. one long string containing all request parameters, delimited by an
ampersand (&)). Section 3.1.3 on initialising the API will not be relevant to you, but all
other sections of this document still apply.

The SOAP method to process a credit card is called processCreditCard and has the
same signature and behaviour as described in Table 3.1.

3.1.3 Initialising the API

The Qvalent PayWay API object must always be initialised before it can be used. The
object instance should be created in the normal way for your technology, and you must
then call the initialise method on this object. The parameters for the initialise
method are listed in the table below.

Name Description Required

logDirectory The directory to place the log files in. If the directory does Yes
not exist, it will be created.
certificateFile The location of the file containing your certificate. Use a Yes
fully qualified file name including the drive letter and full
directory information.
proxyHost The host name of the proxy server that your application No
must connect through to access the Qvalent PayWay
server. Do not include this parameter if you do not require
a proxy server.

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Name Description Required

proxyPort The port number the proxy server listens on. Do not No
include this parameter if you do not require a proxy server.
proxyUser The username required to connect to the proxy server. No
Do not include this parameter if you do not require a proxy
server.
proxyPassword The password required to connect to the proxy server. Do No
not include this parameter if you do not require a proxy
server.

Table 3.2 The parameters used by the initialise method

Where you store this information in your application is up to you. The best solution is to
make this information of your applications standard configuration. For example, if your
configuration is stored in an XML file, add this information to that XML file and read it
from your application. It is unwise to hard-code values for these parameters in your
software, since you may wish to change them in the future.

An example parameters string for the initialise method is

certificateFile=d:\payway\payway.q0&logDirectory=d:\payway

Note that there should be no spaces or line breaks in the parameters string.

Any errors during initialisation will be reported through your technologys usual
mechanisms (e.g. the Java and .NET objects will throw an exception, the PHP object will
raise an error). These errors normally relate to invalid parameters being specified (such
as a non-existent certificate file), or invalid system configuration (such as missing
required libraries). By default, a 60 second timeout will apply for the initialisation.

Once the object has been initialised, you may call the processCreditCard method to
process credit card transactions. It is possible to call processCreditCard multiple times
on the same object from multiple threads depending on your technology. Refer to your
technology specific API document for more details.

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3.2 Processing Credit Card Transactions

To process a credit card transaction, your application sends the Qvalent PayWay server a
string of request parameters, and it returns you a string of response parameters. Both
these strings are of the same format:

Each parameter is of the form: name=value

Parameters are separated by ampersand characters (&)

The same format applies regardless of whether you are using Qvalent PayWay API
software or the SOAP interface.

Only use standard ASCII characters in your parameter values. Do not use any of the
following special characters in your parameter values:

Ampersand (&) - ASCII character number 38

Plus sign (+) ASCII character number 43

Percentage sign (%) ASCII character number 37

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3.2.1 Request Parameters

Below are the valid request parameters that your application can provide.

Parameter Name Data Description Required

Type
order.type See The type of processing required: Yes
Description capture
for valid refund
order
query
types
echo
preauth
captureWithoutAuth
reversal
customer.username At most 32 The customers username (from PayWay web site). The PayWay server uses Yes
chars the username parameter to identify your company within the system. You
will always use the same username and password regardless of which
merchant ID you select.
customer.password At most 32 The customers password (from PayWay web site). Yes
chars
customer.merchant At most 32 The merchant ID to use. Enter either TEST for test transactions, or your 8 Yes
chars digit live Westpac merchant ID. Do not use your Amex or Diners merchant ID
here.
card.PAN At most 19 The credit card number. Only for capture / refund / preauth /
chars captureWithoutAuth / reversal
(Alternatively, provide
customer.customerReferenceNumber)
card.CVN At most 4 The card verification number. This is a 3 or 4 digit code that provides extra Optional for capture / refund /
digits security for online payments. For Visa, MasterCard, BankCard and preauth / captureWithoutAuth /
Diners, this is the last 3 digits on the back of the signature panel. For reversal
Amex, this is the 4 digit number on the front of the card above the
embossed card number.
Under no circumstances should the CVN be stored in any system.

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Parameter Name Data Description Required

Type
card.expiryYear 2 digits The year the card expires. Required for capture / refund /
preauth / captureWithoutAuth /
reversal
(Alternatively, provide
customer.customerReferenceNumber)
card.expiryMonth 2 digits The month the card expires must be between 1 and 12. Required for capture / refund /
preauth / captureWithoutAuth /
reversal
(Alternatively, provide
customer.customerReferenceNumber)
card.cardHolderName At most 60 The name on the credit card being processed. Note this is for information Optional
chars only the card holder name will not be checked by the card issuer. This field (Alternatively, provide
will appear on the reports that can be downloaded from the PayWay website. customer.customerReferenceNumber)
Note: Do not use any of the following characters in the card holder name: &
%+
order.amount At most 12 The amount to apply to the card based on the order.type in cents. This Required for capture / refund /
digits amount should be a positive value for all order types. For example, enter preauth / captureWithoutAuth /
1295 for an amount of $12.95. reversal
customer.customerReferenceNumber At most 20 The customer reference number to record against this transaction. This field May be provided for capture / refund
chars will appear on the reports that can be downloaded from the PayWay website. / preauth / captureWithoutAuth /
Only letters, numbers, dashes, underscores and full-stops are accepted in this reversal as an alternative to
field. card.PAN, card.expiryYear and
card.expiryMonth
This field can be provided as an alternative to card.cardHolderName,
card.expiryYear, card.expiryMonth, card.CVN and card.PAN if the customer
reference number is registered in the PayWay application and has associated
credit card details.
Customers can be registered by you by choosing Add under the Customers
menu item. Alternatively, you can have them self-register on a Westpac
hosted web page (See Internet Sign Up for Recurring Billing in the PayWay
User Guide, which is available from the Downloads section of the PayWay
website).
A list of registered customers can be found by signing into PayWay and
selecting Search and Edit under the Customers menu item.

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Parameter Name Data Description Required

Type
customer.orderNumber At most 20 Your unique transaction number. This number can be used at a later date to Required for capture / refund / query
chars query a transaction. This is your own internal tracking number for this / preauth / captureWithoutAuth /
transaction, which can also be used in the PayWay search screens. This reversal
number must be used by your systems to prevent duplicate transaction
processing.
Note 1: This must be unique for a given merchant id.
Note 2: Do not use any of the following characters in your order number: & %
+
Note 3: Include at least one letter or use a maximum of 15 numeric
characters to ensure the order number is displayed correctly in Microsoft
Excel.
card.currency 3 chars The currency to apply to this card transaction. Always enter AUD for Required for capture / preauth /
Australian Dollar Payments. The PayWay API only accepts transactions in captureWithoutAuth
Australian Dollars. However, you can charge credit cards from outside Optional for refund / reversal
Australia. You will receive funds in Australian Dollars. The transaction will
appear on the cardholder statement in their currency using an exchange rate
determined by the card scheme (Visa, Bankcard, American Express, etc).
order.ECI 3 chars The Electronic Commerce Indicator (ECI) to apply to this card transaction. Required for capture / refund /
Please refer to Section 3.3.1.1 for more details on this parameter. preauth / captureWithoutAuth /
reversal
customer.originalOrderNumber At most 20 This parameter is used when performing a Refund to link the refund with the Required for refund / reversal /
chars original Capture. See Section 3.3.1.3. captureWithoutAuth
Also required when performing a reversal of a preauth/capture. In this case,
this parameter must be populated with the original order number of the
preauth/capture transaction. See Section 3.3.4.
Also used when capturing a previous preauth. In this case, this parameter
must be populated with the original order number of the preauth transaction.
See section 3.3.3.
Note that this field was previously named customer.captureOrderNumber
order.authId 6 chars The authorisation Id returned from the corresponding preauth transaction. Optional for captureWithoutAuth
See section 3.3.3. This should be the value returned in response.authId for Must not be present for other
the preauth transaction. transaction types.

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Parameter Name Data Description Required

Type
order.includedSurchargeAmount At most 12 The amount of the order total that is considered to be the surcharge in cents Optional
digits (for example, enter 129 for a surcharge amount of $1.29). Only specify
this field if you apply surcharges to credit card payments. This field defaults
to 0 if not specified. This amount must be less than the order total. This field
will appear on the reports that can be downloaded from the PayWay website.
order.xid 20 chars XID is a unique transaction ID for 3-D Secure authentication (refer to PayWay Optional for capture / preauth
Glossary).
order.cavv 28 chars The base 64 encoded Cardholder Authentication Verification Value (CAVV) for Optional for capture / preauth
or 32 the 3D Secure authentication for this transaction. This value is returned from
chars your Merchant Plugin Interface (MPI) software.
order.ipAddress At most 15 The IP address of the card holder performing the transaction (if the Optional
chars transaction is an internet payment). This field must not be populated for
mail, telephone or recurring payments. This information is used in fraud
checking if you have opted for the Fraud Guard module. E.g. 10.101.101.101

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3.2.2 Response Parameters

Below are the possible response parameters that the Qvalent PayWay server can send back to your application. Note that Westpac may
add additional parameters to the response at any time, so you should not assume that these will be the only parameters that are present
in the future.

Parameter Name Data Type Description Always Present

response.summaryCode number The summary code in numeric format: Yes
0 Approved
1 Declined
2 Erred
3 Rejected
response.responseCode 2 chars The AS2805 response code of the transaction. See Appendix A Yes
response.text String (At most A textual description of the transactions response or failure. Yes
200 characters)
response.settlementDate yyyymmdd The settlement date for the transaction. See Section 3.3.2.2. Returned when the transaction
is stored in the PayWay
database.
Returned for all approved
transactions and most declined
transactions.
response.receiptNo String (At most Internal PayWay reference number for transaction. Returned for all approved
32 characters) transactions and most declined
transactions.
response.cardSchemeName String (At most This is the card scheme of the card used in the transaction (see section 3.3.2.4 for Only if card scheme is known
20 characters) more details).
Values returned are:
AMEX
BANKCARD
DINERS
MASTERCARD
VISA

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Parameter Name Data Type Description Always Present

response.creditGroup String (At most This is the card scheme grouping of the card used in the transaction (see section Only if card scheme is known
20 characters) 3.3.2.4 for more details).
Values returned are:
AMEX
DINERS
VI/BC/MC
response.cvnResponse String (1 This is the response for the Card Verification Number returned by the issuing bank Only if returned by the issuing
Character) when a CVN was part of the transaction request. Use this to determine if the CVN was bank.
entered incorrectly. Refer to section 3.3.2.3.
response.transactionDate dd-mmm-yyyy The date/time the transaction occurred. Refer to section 3.3.2.1. Only if transaction passes
hh24:mi:ss initial parameter checks.
response.authId String (At most 6 The authorisation Id returned from the issuing bank for preauth transactions. This Only for approved preauth
characters) value must be passed in with any subsequent captureWithoutAuth transaction for the transactions
same card.

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3.2.3 API Examples

3.2.3.1 Request Parameters Example

customer.username=Q00000&
customer.password=Ahl2jfi8n&
customer.merchant=TEST&
order.type=capture&
card.PAN=4564710000000004&
card.CVN=847&
card.expiryYear=19&
card.expiryMonth=02&
order.amount=1000&
customer.orderNumber=1136346832577&
card.currency=AUD&
order.ECI=SSL

The above parameters string has been split at the ampersand (&) markers for
readability. When you construct your parameters string, you should not include any
spaces or line breaks.

3.2.3.2 Response Parameters Example

response.summaryCode=0&
response.responseCode=08&
response.text=Honour with identification&
response.receiptNo=505228832&
response.settlementDate=20060125&
response.transactionDate=25-JAN-2006 14:09:49&
response.cardSchemeName=VISA&
response.creditGroup=VI/BC/MC

The above parameters string has split at the ampersand & markers for readability. The
response parameters you receive will not contain these extra line breaks.

3.3 Further Details

3.3.1 API Request

3.3.1.1 Using Recurring Billing and Customer Vault to hold Credit

Card Details

If you have both the PayWay API and Recurring Billing and Customer Vault modules, you
can:

register a customer number and associated credit card details via a web page or
via the API (see section 3.5),

charge the customer by passing the customer number and amount using the
Application Programmer Interface (API).

Your software has full control over transaction processing without needing to store credit
card details. This solution can potentially reduce your obligations under Payment Card
Industry Data Security Standards (PCI DSS) compliance.

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When the card-holder registers his/her credit card details using the Recurring Billing and
Customer Vault module, the details are recorded against a customer reference number
that you supply. The customer reference number must be unique each card-holder
may only register one credit card.

Customers can be registered by you. Sign in to PayWay and click Add under the
Customers menu item. Alternatively, you can have them self-register on a Westpac
hosted web page (See Internet Sign Up for Recurring Billing in the PayWay User Guide,
which is available from the Downloads section of the PayWay website).

Alternatively, customers can be registered via the API. See section 3.5 for more details.

A list of registered customers can be found by signing into PayWay and selecting
Search and Edit under the Customers menu item.

To use the pre-registered cardholder information, use the following parameters:

order.type capture, preauth, refund, captureWithoutAuth, reversal (cardholder

details are not required for other order types)

card.PAN, card.expiryYear, card.expiryMonth, card.CVN these parameters must

not be present, otherwise the pre-registered account will not be used

customer.customerReferenceNumber the unique reference number for the pre-

registered customer

customer.merchant optional since the customer is registered against a

merchant

other parameters as normal

If the card-holders details cannot be located, a QA Invalid Parameters response will be

returned. Otherwise, the response you receive will be the same as if you had specified
the card details yourself.

3.3.1.2 Electronic Commerce Indicator

The Electronic Commerce Indicator (ECI) is used by acquirers/issuers to determine the
type of transaction being processed. The ECI value should represent the source of the
transaction request. That is, the environment that the cardholder used to provide the
payment card details to the merchant. It is important that merchants set the correct ECI
value during transaction processing to ensure that appropriate merchant service rates
are received.

An Electronic Commerce Transaction is one where the cardholder enters their card
details into a merchants website and the transaction is processed immediately.
According to Card Scheme rules, merchants must collect the Card Verification Number
(CVN) for all electronic commerce transactions. This means that if you provide an ECI
value from the table below that represents an Electronic Commerce Transaction, you
must also provide the CVN in the card.CVN parameter.

Note: PCI DSS requires that the CVN must never be stored in any card processing
system.
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ECI Description Electronic Commerce

Value Transaction
CCT Call Centre Transaction No
IVR IVR Transaction No
MTO MOTO Transaction No
SSL Channel Encrypted Transaction (SSL or other) Yes
REC Recurring payment1 No
5 Yes
3D Secure transaction. This is the value
6 returned from your MPI (Merchant Plugin Yes
Interface) software for 3D Secure transactions2
7 Yes

Table 3.3 Possible ECI values

1
The REC ECI value is only applicable to Visa and MasterCard transactions that satisfy
the Visa Recurring and MasterCard Recurring scheme rules.

2
The numeric ECI values are only available when the transaction contains the 3D Secure
order.xid and order.cavv fields. Depending on your 3D Secure MPI software, you may
need to convert the MasterCard ECI values to the Visa ECI values depicted above.

3.3.1.3 Refund Orders

Refunds are always matched against an original capture using the originalOrderNumber
parameter. The original order number will be checked to ensure that it was an approved
Capture. Finally, the refund will be checked to determine if the amount is less than or
equal to the original capture less other approved refunds against the same capture. If
all of these checks are passed, the transaction will be processed as per normal. If any of
the checks fail, a QV response will be returned with response text differing based on
which condition failed.

Although all parameters should be supplied as per normal, the following includes an
explanation of the key API parameters required for a refund against an original capture:

order.type=refund

card.PAN, card.expiryYear, card.expiryMonth if supplied they must match the

details given on the original capture. If they are not supplied then the values
given in the original capture will be reused.

order.amount - amount being refunded, must not exceed amount originally

captured

customer.orderNumber - new, unique transaction reference for the refund (i.e. a

different value from the order number used for the original capture)

customer.originalOrderNumber order number of original capture

3.3.1.4 Query Orders

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In order to execute a query, the request must include:

order.type=query

your identification details (customer.username, customer.password &

customer.merchant)

customer.orderNumber of order you are querying

For most transactions, the response will include the previously returned response code.
However, if this was previously a summary code of 2 (ie Transaction Erred), the API will
attempt to determine an updated response code for the transaction if available. Since
order numbers are only unique per merchant, make sure you are using the same
merchant ID as for the original transaction.

If you perform a query and receive a Q2 response, the original transaction is still being
processed. You should re-attempt the query after 60 seconds.

When executing a Query order, it is important to note that it is possible that the
response code indicates a failure with the query itself rather than the original transaction
itself. For example, the original transaction may have been successful but the
subsequent query fails due to a network issue. If this has occurred, a QI is returned for
the query.

One special case for queries is that a QG is returned if the order number supplied is
unknown. This may occur if your system has attempted a transaction that failed prior to
being attempted (eg network issues between your server and PayWay). In this case, the
original transaction was not attempted, and can be safely retried if required.

3.3.1.5 Echo Orders

The Echo order type allows your application to interrogate the status of the API server.
If you include order.type=echo, a response code of 00 will be returned if the PayWay
server is accessible. This is essentially a network test from your server to PayWay.
However, this does not confirm that your merchant account is available.

3.3.1.6 Preventing Duplicate Payments

When implementing the API, it is your responsibility to ensure that your application
prevents customers from performing duplicate payments. However, this section is
provided as a guide of best practices to avoid duplicate payments.

Firstly, the most common causes of customers performing duplicate payments via
ecommerce applications are:

Customer double-clicks on Make Payment button on web application and the

payment is executed twice.

Customer does not wait sufficient time for the transaction response to be
returned and they retry the transaction.

Due to a system or network issue, the customer does not receive a response from
your system and they retry the transaction.

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In each case, safeguards can be put in place which virtually eliminate duplicate
payments.

With the API, it is important to remember that the customer.orderNumber must be

unique for each distinct transaction attempt. This means that if a transaction is retried
with the identical customer.orderNumber, it will only be processed once (any further
attempts will be rejected with a Q6 Duplicate Transaction response). However, if
transactions are submitted with the same details except with a different
customer.orderNumber, they will both be processed.

The following recommendations should be considered when designing your application to

prevent duplicate payments:

If providing a web or screen interface, ensure that the Make Payment button can
only be clicked once and double-clicking will not attempt two transactions.

Prior to executing an API transaction, commit this to permanent storage in your

system in a pending state. When the response is returned, update the details with
the response. If there is a network failure mid-transaction or your application
crashes, you may then later use the Query operation to determine the success or
failure of the first attempt.

Once a customer has confirmed that they wish to pay, check if you have any
approved (summary code 0), pending or incomplete (summary code 2)
transactions for the same customer number, credit card number5 and amount
within a recent time period (eg 24 hours). If you do find a match, inform the
customer of the situation (eg Possible duplicate payment attempt. Please check
your statement and confirm whether transaction has been processed before
retrying.) but optionally give them the opportunity to proceed with executing the
payment if they wish.

3.3.2 API Response

3.3.2.1 System Times

All times are based on Sydney time. This is either Australian Eastern Standard Time
(AEST) or Australian East Daylight Time (AEDT) depending on the time of year.

3.3.2.2 Settlement Date

The settlement date represents the date that the transaction will be settled by the
acquiring bank. The settlement date cut-off is always 6pm (refer to section 3.3.2.1). If
you process transactions after this time, the settlement date will be the following day.
For example, if you process a transaction at 7pm on 24 Jan 2006, the settlement date
will be 25 Jan 2006 (represented as 20060125 in the response).

Furthermore, the settlement date does not necessarily mean that the funds will be

5
For customers that do not wish to store credit card details in their system, we
recommend that a one-way hash algorithm instead be used for check if the same card is
being used.

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credited on the settlement date returned. Again, this is up to the relevant acquiring bank
(see 3.3.2.2 for a list). However, for reconciliation purposes, all successful transactions
through a given acquirer that return the same settlement date will be credited together
on the same day.

Westpac credits your account the same day, except on weekends and public holidays
when the settlement is delayed until the next banking day. The amount credited is the
total of approved transactions. Any merchant service fees will be deducted as separate
transactions per your service agreement.

American Express and Diners Club may credit your account a number of days later and
may be a net amount (ie approved transactions less the merchant service fees),
depending on your contract with them. Although Westpac facilitates the processing of
the transaction, we do not control settlement for these schemes and therefore any
queries should be made to American Express and Diners Club directly.

The settlement date will be returned for all approved transactions. It will often be
returned for declined transactions but not all declined transactions. It will be returned
only if the transaction is stored in the PayWay database, but not transactions rejected
prior to this (for example: QJ - Incorrect Customer Password). For customers receiving a
transaction log, the settlement date may be used to reconcile the log with your own
records.

3.3.2.3 CVN Response

If you provided a Card Verification Number (CVN) with the transaction request, the
issuing bank will generally return a special CVN response field indicating whether the
CVN was correct. This value can assist you in determining why a transaction was
declined.

Table 3.4 lists the common values and their meanings. Note that the issuing bank may
potentially return some other CVN response code not listed in Table 3.4, or may not
return a CVN response at all.

CVN Response Description

M Matched (i.e. the CVN is correct)
N Not Matched (i.e. the CVN is incorrect)
P Not Processed (i.e. the CVN was not processed for some reason do
not assume that the CVN is necessarily correct)
S Suspicious
U Unknown (i.e. the CVN was not processed for some reason do not
assume that the CVN is necessarily correct)

Table 3.4 CVN Responses and descriptions

The recommended procedure for using the CVN response is as follows:

1. If the transaction is approved, you do not need to check the CVN response.

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2. If the transaction is declined, check if the CVN response is N or U. If so, inform

the card holder that they provided the incorrect CVN.

3. Otherwise, ask the card holder to confirm that they entered all their card details
correctly. If all the card details are correct, ask the card holder for an alternative
form of payment.

Under no circumstances should the CVN be stored in any system.

3.3.2.4 Card Scheme vs Credit Group

In order to aid reconciliation, the API response includes details on the cardScheme and
creditGroup. The differences between these two parameters are explained below.

Every transaction will be using a card from a particular card scheme, such as Amex or
Visa. However, the creditGroup indicates which transactions will be grouped together in
a single credit to the customers bank account. This occurs for Visa, Mastercard and
Bankcard transactions where Westpac will group all such transactions into a single credit.
However, Amex and Diners will be credited separately.

The following table summarises the relationship:

cardScheme creditGroup Acquiring Bank

AMEX AMEX American Express
BANKCARD VI/BC/MC Westpac
DINERS DINERS Diners Club
MASTERCARD VI/BC/MC Westpac
VISA VI/BC/MC Westpac

Table 3.5 Card scheme, credit group and acquiring bank relationships

3.3.3 Pre-Authorisations
Most of the transactions you perform using the Credit Card API will be capture
transactions. These transactions are equivalent to a purchase using an EFTPOS device
(i.e. someone in a shop purchasing something and paying by credit card).

Behind the scenes, a capture is made up of two parts: a pre-authorisation, and a

clearance. The pre-authorisation is the message that is sent to the issuing bank to
check whether the transaction can be processed (i.e. the card number is correct, and the
account has enough funds etc). Once the pre-authorisation transaction is approved, the
clearance is sent and at the end of the day, the transaction will appear on the card
holders statement. The pre-authorisation can be thought of as reserving the funds,
and the clearance can be thought of as a trigger message that causes the actual
transaction to take place.

Capture transactions consist of these two parts, and they happen seamlessly to the API
user. However, the API allows customers to split the process into its two separate
components when this is required by a customers business model. This is the purpose
of the preauth and captureWithoutAuth transactions. The preauth transaction

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reserves the funds, and the captureWithoutAuth transaction adds the transaction to
the list of clearances that will occur at the end of the day.

An example usage would be if a company had separate order processing and shipping
systems. The order processing system could first check the available funds using the
preauth transaction, and then send the order to the shipping system. When the goods
are ready to be shipped, the order processing system would send the
captureWithoutAuth transaction to complete the purchase. Separating these two
functions allows for the case where the goods are out of stock, or discontinued, since no
money has been taken from the card holders account.

An important consideration is the length of time that a pre-authorisation will last. This
time depends solely on the issuing bank and cannot be controlled by Westpac. Most
issuers will keep the funds reserved for at least three banking days. You should certainly
not assume that you can safely perform a preauth then perform the
captureWithoutAuth 4 weeks later.

This short lifetime of pre-authorisations is the main reason that most companies do not
use this feature. Most companies interested in pre-authorisations have a much longer
time between ordering and shipping (such as several weeks). The danger in sending the
captureWithoutAuth after the preauth has expired is that the issuing bank will raise a
charge back for the transaction.

Each pre-authorisation is given an identifier by the issuing bank so that the capture can
be matched to the reserved funds. To ensure that this matching occurs, you must
specify the order number of the preauth transaction in the
customer.originalOrderNumber parameter for the captureWithoutAuth transaction
request. You must generate a new order number for the captureWithoutAuth
transaction.

3.3.3.1 Performing Preauth Transactions

To perform a preauth transaction, use the following request parameters:

order.type = preauth

customer.orderNumber - unique transaction reference for the pre-authorisation

All other fields as normal (see Section 3.2.1).

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To perform a captureWithoutAuth transaction, use the following request

parameters:

order.type = captureWithoutAuth

card.PAN, card.expiryYear, card.expiryMonth not present. You are not required

to store card details.

customer.orderNumber - new, unique transaction reference for the

captureWithoutAuth (i.e. a different value from the order number used for the
original pre-authorisation)

order.authId not present

order.amount the amount to charge the card-holder

customer.originalOrderNumber order number of original preauth transaction

Remember:

1. You must perform a captureWithoutAuth transaction to complete the purchase.

If you do not, the funds will not appear in your account.

2. You cannot perform a captureWithoutAuth without a corresponding preauth.

3. Pre-authorisations do not last for very long (typically around 3 days).

4. The preauth and captureWithoutAuth transactions must have unique order

numbers in the customer.orderNumber parameter.

3.3.3.2 Historical Note

In previous releases of PayWay, matching of the preauth transaction depended on the
order.authId parameter in the captureWithoutAuth. With the release of PayWay
10.1, this matching depends on the customer.originalOrderNumber parameter (as
described above). This is now the preferred method since it means that you do not have
to store the credit card details. You should upgrade to the new method where possible.

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The old method of performing a captureWithoutAuth transaction is still accepted by the

system. This old method uses the following request parameters:

order.type = captureWithoutAuth

card.PAN, card.expiryYear, card.expiryMonth must be supplied and must match

the details given on the original transaction.

customer.orderNumber - new, unique transaction reference for the

captureWithoutAuth (i.e. a different value from the order number used for the
original pre-authorisation)

order.authId the value from the response.authId parameter in the response to

the original pre- authorisation transaction

order.amount the amount to charge the card-holder

customer.originalOrderNumber not present

3.3.4 Reversals
As described in section 3.3.3, each capture transaction is comprised of two parts behind
the scenes. Since the transaction value does not actually appear on the card holders
statement until the end of that day, it is possible to cancel, or reverse, a transaction
before it is cleared. Declined transactions do not need to be reversed.

The cut-off time for reversals is 6pm EST each day. For example, the settlement day of
25 Jan 2006 starts at 6pm on 24 Jan 2006, and ends at 6pm on 25 Jan 2006. Thus, any
transaction processed with during the 25 Jan 2006 settlement day can be reversed until
6pm 25 Jan 2006. You cannot reverse any such transactions after this time. Instead,
you should perform a refund if the original transaction was a capture, or perform a
capture if the original transaction was a refund.

To reverse a transaction, you create the request message and specify the order type as
reversal. You must also place the order number of the transaction you wish to reverse
in the original order number parameter. You should also specify the card number and
expiry date of the original transaction if you have them since extra checking of the
transaction will be performed in this case. Below are the details of the parameters for a
reversal transaction:

order.type=reversal

card.PAN, card.expiryYear, card.expiryMonth, order.amount if supplied they

must match the details given on the original transaction. If they are not supplied
then the values given in the original transaction will be reused.

customer.orderNumber - new, unique txn reference for the reversal

customer.originalOrderNumber - order number of original transaction (capture,

refund or preauth)

You may reverse capture, refund or pre-authorisation transactions. If you attempt to

reverse any other transaction type, you will receive an error response.
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If the reversal succeeds, a response code of 00 will be returned, and the response code
of the original transaction will be updated to 91. If you attempt to query the original
transaction, or view it through the administration screens, this is the status that you will
see. Your software should also update the response code of the original transaction to
91 for consistency.

Because of the limited time you have to reverse a transaction, the main use of reversal
transactions is to ensure that both your system and the PayWay system have a
consistent status for a transaction. For example, if you perform a capture and before
you receive a response, a network error is encountered, you could then reverse the
original transaction so that both systems mark the transaction with a 91 response code.

The following table lists the various reasons that a reversal will not be accepted, and the
response code you can expect to receive in that situation.

Situation Response Received

Original transaction not found, i.e. no transaction with the 21 - no action taken
specified original order number exists in the system.
Original transaction was not approved, i.e. the original 21 - no action taken
transaction had a summary code other than 0.
Original transaction is not reversible, i.e. a reversal was 12 - invalid reversal
submitted for a transaction that was not a capture,
captureWithoutAuth, refund or preauth.
Reversal details do not match original transaction details, i.e. 12 - invalid reversal
different card details were specified in the original transaction
and the reversal
Current Settlement date is not the same as the original 12 - invalid transaction
transaction, i.e. the original transactions settlement date is
different from the current system settlement date
Original transaction was already reversed, i.e. a reversal was 00 - approved or
submitted for a transaction that had previously been reversed completed successfully
Reversal accepted, i.e. a valid reversal was submitted and 00 - approved or
processed completed successfully
Error occurred during processing QE Internal Error
Communications error occurred between client and PayWay QI/QX - Incomplete or
server Network error

Table 3.6 Reversal response codes for various situations

Processing these response codes is relatively simple.

If the response is 00 or 21, then either the transaction has been reversed, or
does not need to be reversed.

If the response is 12, you should check the details of the transaction you are
trying to reverse. For example, you may be specifying the wrong original order
number.

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If you receive a QE, QI or QX response or a network error, you should re-attempt

your reversal.

3.4 Error Handling

The API will inform your system of any errors that occurred in the processing of the
credit card request. Error information will be returned in summary form in the
response.summaryCode and a detailed description of the error in the
response.responseCode and response.text. As in most software, much of the code you
write will be to handle error conditions that occur infrequently.

You can think of your system like a physical EFTPOS terminal. A terminal transactions
on behalf of a user and displays the response. It must also deal with error conditions
like communications link failures.

Where a response is received, the response.summaryCode may be used to determine

the appropriate system behaviour. Recommended system actions based on these
responses is included in the following table.

Summary Description Recommended System Action

Code
0 Transaction Transaction is successful. No further action required.
Approved
1 Transaction Transaction has been declined by the financial
Declined institution. Some of the more common reasons are
invalid credit card details (QQ), expired card (54) or
insufficient funds (51).
In many cases, the problem can be addressed by either:
Carefully checking the card details and correcting
any mistakes before retrying under a new
orderNumber; or
Retrying the transaction under a new
orderNumber with an alternative card of the card
holder.
The reason for the decline may not always be obvious
from the detailed response code eg Do Not Honour (05).
In this case, ask for an alternative means of payment
from the card holder.
2 Transaction Transaction is of an unknown status.
Erred Please refer to section below for details on how to
handle this status.

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Summary Description Recommended System Action

Code
3 Transaction Transaction request has been rejected by the Westpac
Rejected Credit Card API, often due to invalid parameters or
system configuration. This is similar to the Transaction
Declined (Summary Code of 1) in terms of error
handling. Refer to the detailed response code and
either:
Correct the transaction details if required and
retry under a new orderNumber; or
Handle offline through Westpac/Qvalent
CustomerCare if you are unable to resolve the
issue.

Table 3.7 Summary Codes and appropriate actions

Summary Code 2 Transaction Erred

When implementing the API, you should take care to correctly handle summary code 2
responses. In an ideal world, all transactions would simply succeed or fail. Unfortunately,
certain circumstances can mean that your system will not know the status of the
transaction. For example, a transaction may be received and processed by PayWay but a
network error may occur such that a response is not returned to your system. In this
case, your system will receive the Transaction Erred summary code or some other
network/timeout error. The network outage may last for some time and therefore your
exception handling process must handle this rare but possible situation.

When this situation arises in the EFTPOS world, the terminal performs the following
actions:

1. The terminal records the transaction as declined and informs the merchant and
cardholder of the declined status

2. A reversal message is sent to the bank to ensure that the transaction never takes
place

Your system needs to perform these same actions to ensure that the payment status is
always known. In addition to these actions, your system should alert your support staff
that a network error has occurred so that they can investigate the root cause. If they
cannot identify the cause of the issue and the issue is ongoing, they should contact
PayWay customer care as per Appendix B.

Firstly, your system should record the transaction status as 91 Issuer or switch
inoperative. This status should also be presented to the person using your system (e.g.
the card holder or one of your operators).

Secondly, your system must ensure that the transaction is reversed. You have two
options to accomplish this:

1. Your system can queue the reversal and keep sending it to PayWay until it is
successful.

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2. Your system can inform an operator that a transaction must be reversed and they
can manually perform the reversal through the screens available on the PayWay
web site.

The manual option makes your system development simpler, but makes your support
processes more complicated. In either case, you must record the order number of the
original transaction for future reference. Pseudo-code for both options is provided below.

Manual Reversing
// Initial transaction attempt
ccResponse = processCreditCard ( capture/refund, other API parameters )
if ccResponse.summaryCode != 2 or network error
// This is the normal condition - transaction attempt is complete
Store transaction response and handle response
else
{
// Transaction status is unknown
Store transaction status as 91
Alert support personnel to perform a manual reversal
Alert support personnel to investigate network connectivity
}

Your support personnel will search for the transaction by order number, so ensure that
the order number is included in the alert that is sent to them.

Automatic Reversing
Building a system to reliably reverse a failed transaction can be a complex task. You will
need to permanently store a record to indicate that the transaction requires reversing.
These records need to be added to a reversal queue and this queue must be processed
by a separate background thread in your application. When a reversal is successful, your
system will update the reversal record accordingly and remove it from the reversal
queue. You will also need to ensure that when your system starts up, any outstanding
reversal records are added to the queue.

// Initial transaction attempt

ccResponse = processCreditCard ( capture/refund, other API parameters )
if ccResponse.responseCode != 2 or network error
// This is the normal condition - transaction attempt is complete
Store transaction response and handle response
else
{
// Transaction status is unknown
Store transaction status as 91
Alert support personnel to investigate network connectivity
Store reversal and add to reversal queue
}

The reversal queue processing logic is below:

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Repeat
Wait 60 seconds
Remove next reversal from the queue
ccResponse = processCreditCard ( reversal, other API parameters )
if ccResponse.responseCode = 12 (invalid transaction)
// Reversal details are incorrect
Record that reversal failed
Alert support personnel that reversal cannot be completed
else if ccResponse.responseCode = 00 or ccResponse.responseCode = 21
// Reversal was successful
Record that reversal was successful
else
// Reversal must be retried
Add this reversal back on to the queue
End Repeat

When creating the reversal request, you must include the order number of the original
transaction. See section 3.3.4 for more information. The reversal record that you store
should include this information.

3.5 Registering Customers

This section provides information on using PayWay API to register, manage and
deregister credit card customers. This feature requires that you have both the API and
Recurring Billing and Customer Vault modules.

3.5.1 Creating or Updating a Customer

To register a new credit card customer or modify an existing customer, you must provide
the following parameters in your request. All parameters are mandatory unless
otherwise noted.

Parameter Name Value

order.type registerAccount
customer.username
customer.password As described in section 3.2.1.
customer.merchant
customer.customerReferenceNumber The unique reference number for the pre-
registered customer. To create a new account,
provide a new customer reference number. To
modify an existing account, provide an existing
customer reference number.
card.PAN The card number to register against this
customer reference number
card.expiryYear
The expiry date for this credit card
card.expiryMonth
card.cardHolderName The name on the credit card (optional)

The response will contain one of the following response codes:

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Response Description Account

Code Registered
00 The customer has been registered in PayWay for future use Yes
in credit card transactions. See section 3.2.1 under
customer.customerReferenceNumber for more information.
QE A system error occurred while registering the account. The No
customer has not been saved and can be registered again
later.
14 The card number provided does not pass the check digit No
routine.
QY Your PayWay facility does not accept this card type. No
54 The expiry date provided is in the past. No
QA Invalid parameters were provided in your request. See the No
response text for more information.

3.5.2 Transacting with Registered Customers

The registered credit card details can be used in any of the following processing
requests:

capture
refund
preauth
captureWithoutAuth
reversal

To use the registered card details, you must provide the parameter
customer.customerReferenceNumber. This field can be provided as an alternative to
card.cardHolderName, card.expiryYear, card.expiryMonth, card.CVN and card.PAN.

3.5.3 Stopping Remaining Payments

To stop remaining payments for a registered customer, you must provide the following
parameters in your request. All parameters are mandatory.

Parameter Name Value

order.type deregisterAccount
customer.username
customer.password As described in section 3.2.1.
customer.merchant
customer.customerReferenceNumber The unique reference number for the pre-
registered customer. A customer must have been
previously registered with this customer reference
number.

The response will contain one of the following response codes:

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Response Description Account

Code Deregistered
00 The customer has had remaining payments stopped in Yes
PayWay and cannot be used in future credit card
transactions.
QE A system error occurred while stopping the customers No
remaining payments. Check that the customer
reference number has actually been registered in
PayWay previously.
QA Invalid parameters were provided in your request. See No
the response text for more information.

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Appendix A Common Response Codes

These response codes have been included for your reference and are derived from the
message format defined in Australian Standard 2805.2 (1997).

The table below lists the most commonly received response codes. As a general rule you
should use the summary response code, which is supplied to determine whether a
transaction is approved or declined. The actual reason for a decline is often not
important, and the situation can usually be resolved by verifying the card details with
the customer, or asking them for a different card number.

Valid response codes are of a two digit alphanumeric format.

If an unknown response code is returned please contact Westpac with the appropriate
transaction details.

Please note that there are no response codes specific to card verification number
mismatches. This is because no financial institutions in Australia currently return any
such information if declining a transaction.

Both the code and description of a response will be supplied by the API.

Summary Description
Code
0 Transaction Approved
1 Transaction Declined
2 Transaction Erred
3 Transaction Rejected

Response Description Summary

Code Code
00 Approved or completed successfully 0
01 Refer to card issuer 1
03 Invalid merchant 1
04 Pick-up card 1
05 Do not honour 1
08 Honour with identification 0
12 Invalid transaction 1
13 Invalid amount 1
14 Invalid card number (no such number) 1
30 Format error 1

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Response Description Summary

Code Code
36 Restricted card 1
41 Lost card 1
42 No universal account 1
43 Stolen card, pick up 1
51 Not sufficient funds 1
54 Expired card 1
61 Exceeds withdrawal amount limits 1
62 Restricted card 1
65 Exceeds withdrawal frequency limit 1
91 Issuer or switch is inoperative 1
92 Financial institution or intermediate network facility cannot be 1
found for routing
94 Duplicate transmission 1
Q1 Unknown Buyer 1
Q2 Transaction Pending 2
Q3 Payment Gateway Connection Error 3
Q4 Payment Gateway Unavailable 1
Q5 Invalid Transaction 1
Q6 Duplicate Transaction requery to determine status 3
QA Invalid parameters or Initialisation failed 3
QB Order type not currently supported 3
QC Invalid Order Type 3
QD Invalid Payment Amount - Payment amount less than 1
minimum/exceeds maximum allowed limit
QE Internal Error 3
QF Transaction Failed 3
QG Unknown Customer Order Number 3
QH Unknown Customer Username or Password 3
QI Transaction incomplete - contact Westpac to confirm 2
reconciliation
QJ Invalid Client Certificate 3
QK Unknown Customer Merchant 3
QL Business Group not configured for customer 3

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Response Description Summary

Code Code
QM Payment Instrument not configured for customer 3
QN Configuration Error 1
QO Missing Payment Instrument 3
QP Missing Supplier Account 3
QQ Invalid Credit Card \ Invalid Credit Card Verification Number 1
QR Transaction Retry 2
QS Transaction Successful 0
QT Invalid currency 3
QU Unknown Customer IP Address 3
QV Invalid Original Order Number specified for Refund, 1
Refund amount exceeds capture amount, or
Previous capture was not approved
QW Invalid Reference Number 1
QX Network Error has occurred 2
QY Card Type Not Accepted 1
QZ Zero value transaction 0

Common Response Code Descriptions

00 Approved. This indicates that the transaction has been authorised.

What authorisation DOES mean:-

The card number is valid
The card has not been reported lost or stolen (although it may in fact be lost, stolen
or compromised [card details improperly obtained or copied] and the card owner is
unaware)
There are sufficient funds available to cover the transaction.

What authorisation DOES NOT mean:-

An authorisation does NOT confirm that the person providing the card number is the
legitimate cardholder. The risk remains that the person providing the credit card number
has either stolen or improperly obtained the card.
There is also the risk that the purchaser has compromised (improperly obtained) the
card number, without being in posession of the card.

Although it is imported to obtain an authorisation for each transaction, it does not

protect you from the risk of fraud or chargeback. The risk of fraud remains even though
authorisation has been obtained.

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01 - Refer to Issuer
This indicates an error or problem on the issuer's side. The problem may be related to
the card holder's account. In general the reason for this response code may be any of
the following:-

Suspected Fraud

Insufficient Funds

Stolen Card

Expired Card

Invalid CVN

Any other rule imposed by the card issuer that causes a decline (e.g. daily limit
exceeded, duplicate transaction suspected, etc).

03 - Invalid Merchant
This can be returned by Westpac when there is a problem with the merchant
configuration. This can also be returned for AMEX transactions when there is a problem
with the setup at American Express. This code can be returned from an issuing bank if
they don't like the acquiring bank. An example of this would be someone trying to pay
their speeding fine with an overseas credit card. The overseas issuing bank would return
a 03, indicating that they wouldn't allow the transaction over the internet for an
Australian bank.

04 - Pickup Card
Error code 04 normally means that the card has been reported as lost or stolen. In all
cases where this response code is being returned and the customer does not know why
they need to follow this up with the issuing bank.

05 - Do Not Honour
This code is usually returned from Westpac for Westpac issued cards for similar reasons
that other issuers return 01. It can indicate any of the following:-

Suspected Fraud

Insufficient Funds

Stolen Card

Expired Card

Invalid CVN

Any other rule imposed by the card issuer that causes a decline (e.g. daily limit
exceeded, duplicate transaction suspected, etc).

08 Honour with identification. This indicates that the transaction has been
authorised. What authorisation DOES mean:-

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The card number is valid

The card has not been reported lost or stolen (although it may in fact be lost, stolen
or compromised [card details improperly obtained or copied] and the card owner is
unaware)
There are sufficient funds available to cover the transaction.

What authorisation DOES NOT mean:-

An authorisation does NOT confirm that the person providing the card number is the
legitimate cardholder. The risk remains that the person providing the credit card number
has either stolen or improperly obtained the card.
There is also the risk that the purchaser has compromised (improperly obtained) the
card number, without being in posession of the card.

Although it is imported to obtain an authorisation for each transaction, it does not

protect you from the risk of fraud or chargeback. The risk of fraud remains even though
authorisation has been obtained.

12 - Invalid Transaction
This code is often returned from the issuer when they do not accept the transaction. This
can possibly be when a transaction for the same amount and merchant is attempted
multiple times quickly for the same card. The best approach is for the card holder to
contact their issuing bank.

14 - Invalid card number (no such number)

This code indicates that the card number either did not pass the check digit algorithm, or
is not an account that exists at the issuing bank. Westpac returns this code if the card
number passes the check digit algorithm, but is not an existing card. Westpac also
returns this code if an AMEX card is used, but the merchant is not setup for AMEX cards
at the Westpac end.

22 - Suspected Malfunction
Westpac returns this code if the card number does not pass the check digit algorithm.
This is considered a malfunction, since Westpac expect the terminal to check the card
number before transmission.

42 - No Universal Account
This error is returned from some issuers when the credit account does not exist at the
issuing bank. This situation is similar to the 14 response code - the card number passes
the check digit algorithm, but there is no credit account associated with the card
number.

51 Not sufficient funds

61 Exceeds withdrawal amount limits
This error is returned when the card holder does not have enough credit to pay the
specified amount. Ask the card holder if they have another card to use for the payment.

54 Expired Card
This error is returned when the wrong expiry date has been entered for the credit card.
Check that the expiry date is correct and attempt the transaction again. If the

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transaction still does not work, check with the card holder to see if they have a new card
with a new expiry date.

91 - Issuer or switch is inoperative

This code is used to indicate that the next party in a credit card transaction timed out
and the transaction has been reversed. This may happen between PayWay and Westpac,
or further down the chain.

92 - Financial institution or intermediate network facility cannot be found for

routing
The card number is incorrect. The first 6 digits of the credit card number indicate which
bank issued the card. These are used for routing credit card requests through the credit
card network to the issuing bank. This error indicates that there is no bank that
corresponds to the first 6 digits of the card number.

QA - Invalid Parameters
Invalid parameters passed to API, for example, missing credit card number or customer
number. The response text will contain more detail about which parameters are invalid.

QI - Transaction incomplete
This response code indicates that a request message was sent to the PayWay server but
no response was received within the timeout period. This could be caused by incorrect
proxy configuration, so you should verify that your proxy information is correct. This
could also be caused by a network connectivity issue between your server and the
PayWay server. See Appendix B for more information.

QK - Invalid Merchant
The merchant Id passed in the request is not recognised by PayWay. Check that you are
specifying either TEST or your 8-digit Westpac merchant Id in the customer.merchant
request parameter. You can check your 8-digit merchant Id by clicking the 'Merchants'
link on the PayWay website. If the correct Merchant Id does not appear, contact your
implementation manager.

Note: You must press the Go Live button in the PayWay website in order to enable live
transactions against your 8-digit Westpac merchant Id (see section 2.3.1). After you
have pressed the Go Live button, you may continue to use you TEST merchant to
develop and test your implementation. Transactions to your TEST merchant will not
appear on the cardholder statement or your bank account.

QH Unknown Customer Username or Password

The customer.username and/or customer.password parameters that you are passing are
incorrect. Note that this username and password is for your application to connect with
the PayWay API server and is different from the username and password that you use to
login to the PayWay web site. To find the correct values, login to the PayWay website.
The username and password are listed on the Security page under the Setup API
heading.

QT Invalid Currency
You must always pass "AUD" for the card.currency parameter.

The PayWay API only accepts transactions in Australian Dollars. However, you can
charge credit cards from outside Australia. You will receive funds in Australian Dollars.

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The transaction will appear on the cardholder statement in their currency using an
exchange rate determined by the card scheme (Visa, Bankcard, American Express, etc).

QQ - Invalid Card
This error code indicates that the credit card details (card number, expiry date or CVN)
are invalid. This could be because the card number does not meet check digit validation,
an invalid expiry date was entered or an invalid CVN was entered.

QY - Card Type not accepted

The Merchant is not enabled for the particular Card Scheme (normally returned for
American Express and Diners Club cards). To register for American Express or Diners
Club, click the Register to accept Amex or Diners through PayWay link on the
Merchants page. Alternatively, you may have entered a bad card number with too
many or too few digits.

Other Response Codes

If you receive a numeric response code other than those listed in this section, you should
check that the card details are correct. If they are, ask the card holder for an alternative
credit card. If this still does not resolve the problem, the card holder should contact
their issuing bank.

If you receive a response code starting with Q that you do not understand, you should
contact Customer Care as per section 2.3.2.

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Appendix B Dealing with QI Responses

A QI response from the API most often indicates that there was a network error between
your server and the PayWay server. Your server cannot know the transaction status
because either the request did not arrive at the PayWay server, or the response did not
make it back to your server.

If you have followed the recommendations in section 3.4, your software should correctly
handle the QI response code using one of the following options:

1. Reversing the transaction via the API to ensure that the card holder is not debited
(see section 3.3.4), or

2. Raising an alert for your support staff to handle

Your support staff can always determine the final status of the transaction using the
search pages in the PayWay web site at https://www.payway.com.au/6. Depending on
your business procedures, your support staff can either enter this status into your
system, or can void the transaction through the PayWay pages. If a transaction does
not appear on these pages, the transaction was not received or processed by the
PayWay server.

Network errors can be almost impossible to investigate after the fact, so it is vital that
you investigate while you are experiencing an issue. You should try these steps:

1. If you use a proxy, check that your proxy settings are correct, and check that
there are no other issues with your proxy server.

2. If you do not use a proxy server, login to your server and telnet to
www.payway.com.au on port 443. Record the results of this test for use by your
network administrator.

3. Contact your network administrator and ask him/her to investigate the issue.
The results of the telnet test can help him/her to begin the investigation.

4. If you still cannot locate the cause of the QI responses you should contact
PayWay support for assistance on 1300 727 111. Your network administrators
will need to be available to work through the problem with the PayWay network
administrators.

6
It may take a few minutes for the transaction to appear on the PayWay search pages.

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