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TRANSPARENCY AND ACCOUNTABILITY -

CITIZEN CENTRIC GOVERNANCE
NeGP - National E-Governance Program
1. The National e-Governance Plan (NeGP) has been formulated by the Department of Electronics and
Information Technology (DEITY) and Department of Administrative Reforms and Public Grievances
(DARPG).
2. The Union Government approved the NeGP, comprising of 27 Mission Mode Projects (MMPs) and 10
components on May 18, 2006.

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3. The NeGP aims at improving delivery of Government services to citizens and businesses with the
following vision: "Make all Government services accessible to the common man in his locality, through
common service delivery outlets and ensure efficiency, transparency & reliability of such services at

4.
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affordable costs to realize the basic needs of the common man."
Implementation Strategy, Approach and Methodology of NeGP - Implementation of e-Governance is
a highly complex process requiring provisioning of hardware & software, networking, process re-engineering
and change management. Based on lessons learnt from the past and the experience from successful e-
Governance applications, the approach and methodology adopted for NeGP contains the following elements:
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a. Common Support Infrastructure: NeGP implementation involves setting up of common and support
IT infrastructure such as: State Wide Area Networks (SWANs), State Data Centres (SDCs), Common
Services Centres (CSCs) and Electronic Service Delivery Gateways.
b. Centralized Initiative, Decentralized Implementation: e-Governance is being promoted through a
centralized initiative to the extent necessary to ensure citizen-centric orientation, to realize the
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objective of inter-operability of various e-Governance applications and to ensure optimal utilization

of ICT infrastructure and resources while allowing for a decentralized implementation model. It also
aims at identifying successful projects and replicating them with required customization wherever
needed.
c. Public-Private Partnerships (PPP): PPP model is to be adopted wherever feasible to enlarge the
resource pool without compromising on the security aspects.
d. Integrative Elements: Adoption of unique identification codes for citizens, businesses and property
is to be promoted to facilitate integration and avoid ambiguity.
e. Program Approach at the National and State levels: For implementation of the NeGP, various
Union Ministries/Departments and State Governments are involved. Considering the multiplicity of
agencies involved and the need for overall aggregation and integration at the national level, NeGP
is being implemented as a programme, with well-defined roles and responsibilities of each agency
involved. For facilitating this, appropriate programme management structures have also been put in
place.
f. Facilitator Role of DEITY: DEITY is the facilitator and catalyst for the implementation of NeGP
by various Ministries and State Governments and also provides technical assistance. It serves as a
secretariat to the Apex Committee and assists it in managing the programme. In addition, DEITY
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is also implementing pilot/ infrastructure/ technical/ special projects and support components.
g. Ownership of Ministries: Under the NeGP, various MMPs are owned and spearheaded by the
concerned line Ministries. In case there are any ongoing projects which fall in the MMP category,
they would be suitably enhanced to align them with the objectives of NeGP. For major projects like
Bharat Nirman, Rural Employment Guarantee Schemes, etc. the line ministries concerned are advised
to make use of e-Governance as also automation techniques from the inception stage. States have
been given the flexibility to identify a few additional state-specific projects, which are relevant for the
economic development of the State.

PRAGATI - Pro-Active Governance And Timely Implementation

1. It was launched by PM in March 2015. The system has been designed in-house by the PMO team with
the help of National Informatics Center (NIC).
2. What is it - PRAGATI is a multi-purpose and multi-modal integrative and interactive ICT platform with
an aim of starting a culture of Pro-Active Governance and Timely Implementation.

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3. Aim of PRAGATI platform -
a. To address common man's grievances, and
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b. simultaneously monitoring and reviewing important programmes and projects of the Government of
India as well as projects flagged by State Governments.
4. How it works - key features
a. It is a three-tier system (PMO, Union Government Secretaries, and Chief Secretaries of the States);
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b. Prime Minister will hold a monthly programme where he will interact with the Government of India
Secretaries, and Chief Secretaries through Video-conferencing enabled by data and geo-informatics
visuals;
c. Issues to be flagged before the PM are picked up from the available database regarding Public
Grievances, on-going Programmes and pending Projects;
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5. Interactions
a. The first such programme was launched on 25th March, 2015. During the first PRAGATI interaction
in March 2015, the Prime Minister discussed issues relating to unseasonal rain and relief to farmers,
public grievances, project implementation, Swachh Bharat and 'ease of doing business.' The interaction
lasted for two hours.
b. Afterwards it has been held once in every month on Fourth Wednesday of the month to be known
as PRAGATI Day. (3rd interaction was held in may 2015)
6. It offers a unique combination in the direction of cooperative federalism since it brings on one stage the
Secretaries of Government of India and the Chief Secretaries of the States. With this, the Prime Minister
is able to discuss the issues with the concerned Central and State officials with full information and latest
visuals of the ground level situation.
7. Other features -
a. The system will ride on, strengthen and re-engineer the data bases of the CPGRAMS for grievances,
Project Monitoring Group (PMG) and the Ministry of Statistics and Programme Implementation.
PRAGATI provides an interface and platform for all these three aspects.
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b. It will also take into consideration various correspondences to PM's office by the common people
or from high dignitaries of States and/or

c. The PRAGATI platform uniquely bundles three latest technologies: Digital data management, video-
conferencing and geo-spatial technology.

MyGov.in
1. In July 2014, NDA Govt. launched an online platform mygov.nic.in to engage citizens in the task of "good
governance"

2. "The platform has been divided into various groups namely Clean Ganga, Girl Child Education, Clean
India, Skilled India, Digital India, and Job Creation.

Digital India

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1. Facts

a. This program was announced in budget speech and approved by cabinet in Aug 2014

b.
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The Digital India Programme pulls together many existing schemes, which will be restructured and
re-focused in terms of enhancing the scope, leveraging emerging technologies like cloud, mobile,
integration

c. Digital India programme is to be coordinated by DeitY and implemented by the entire Government.
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2. Aim

a. to transform India into a digitally empowered society and knowledge economy.

3. Vision: it centers on three key areas namely

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a. Digital Infrastructure as a Utility to Every Citizen ' It includes

i. availability of high speed internet as a core utility for delivery of services to citizens,

ii. cradle to grave digital identity that is unique, lifelong, online and authenticable to every citizen,

iii. mobile phone & bank account enabling citizen participation in digital & financial space,

b. Governance & Services on Demand

i. integrated services across departments or jurisdictions,

ii. availability of services in real time

iii. digitally transformed services for improving ease of doing business

c. Digital Empowerment of Citizens

i. Digital literacy,

ii. Availability of digital resources / services in Indian languages,

d. Focus is to realize that Indian Talent (IT) + Information Technology (IT) = India Tomorrow (IT).
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4. Status of digital India as feb 2015 - partially completed

a. Digital India Programme has been approved. Follow up action is being taken with respect to each
component.
b. A draft Cabinet Note on e-Kranti (NeGP 2.0) has been finalized.
c. EFC Note on National Information Infrastructure (NII) hasbeen circulated.
d. EFC Note on Common Services Centre 2.0 (CSC 2.0) is under finalization.
e. 1st meeting of the Apex Committee on Digital India Programme has been held on 26th November,
2014.
Mobile Seva
1. It is a nationwide initiative conceptualized by the Department of Electronics and Information Technology
(DeitY)
2. Aim ' To enable delivery of public services electronically through the mobile platform (SMS, voice, apps)
3.
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In July 2014, it was awarded a UN public service award.
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