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Karthik Kumar: Accenture Services Private Limited As Senior Specialist-Analytics, MBB Nov 2007 - Present

Karthik Kumar has over 11 years of experience in analytics, Lean Six Sigma, and project management. He currently works as a Senior Specialist in Analytics at Accenture, where he designs analytics frameworks, builds models, and ensures insights are implemented. Previously, he led quality and continuous improvement efforts at Hewlett Packard in operations and customer service. He holds a Master's degree in Management of IT and certifications in Lean Six Sigma, data mining, and as a Project Management Professional (PMP).

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Suman Sharma
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78 views2 pages

Karthik Kumar: Accenture Services Private Limited As Senior Specialist-Analytics, MBB Nov 2007 - Present

Karthik Kumar has over 11 years of experience in analytics, Lean Six Sigma, and project management. He currently works as a Senior Specialist in Analytics at Accenture, where he designs analytics frameworks, builds models, and ensures insights are implemented. Previously, he led quality and continuous improvement efforts at Hewlett Packard in operations and customer service. He holds a Master's degree in Management of IT and certifications in Lean Six Sigma, data mining, and as a Project Management Professional (PMP).

Uploaded by

Suman Sharma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Karthik Kumar

Summary

11 years of Total experience and I am associated with Accenture for about 6 years in the field of
Analytics , Lean Six Sigma and Project Management for the Corporate Functions (EWF). As an
Analytics Consultant responsible to Execute Analytics Projects across geographies and as an MBB I
Mentor, Coach, Guide Lean Six Sigma GB, BB projects
Specialties:
Analytics
Lean Six Sigma
BPMS- Business Process Management System,
Kaizen
Project Management

Experience
Accenture Services Private Limited as Senior Specialist-Analytics, MBB
Nov 2007 - Present

Analytics: PFE

Design, build Analytics framework and maintain complex analytical models and business
simulations
Understanding the needs of the business and translate those needs into requirements
Determine the right opportunities, on which to focus
Improve business performance with appropriate, actionable and timely data and information
Apply logic, business rules, algorithms, statistical models and analysis combined with industry-
focused management consulting methods to develop insights
Improve the speed and quality of decision making to confirm that analytic-enabled insights are
turned into both actions and measurable outcomes

Continuous Improvement Lead-People Mobility:

Develop a pool of Highly skilled Lean Six Sigma Black Belts and Green Belts by developing and
conducting training sessions
Develop Lean Six Sigma models and frameworks which fit the business model
Triage lead- To acts as the Advisory board for PM leadership and Help to prioritize, select and
charter high-impact projects
Responsible to Lead & drive overall High Impact Quality and continuous improvement initiative
through implementation of industry standards and methodologies
Ensure all the People Mobility process are documented thereby supportive of the People
Mobility's objective of Process Centric.
Ensure all the People Mobility High Impact projects are related to the PM objectives and driven
using Performance Excellence, Delivery Excellence and Project Management Best Practices and
also encourage and drive Continuous Improvement JDI and QPIs
To ensure all the People Mobility team members are enabled to drive a culture of Continuous
Improvement

Team Leader at Hewlett Packard


October 2003 - November 2007
GSCB (Consumer)- Operations and Quality

Responsible for management of Operational and Quality teams who are responsible for handling
Consumer and Commercial calls of HP customers and provide Total customer experience
Responsible for meeting the stakeholder SLAs: Phone metrics, Revenue metrics, Service Level,
Attrition, and TCE with Quality by adhering to the standards of business conduct
Prepare periodic reports for review by Management and Business partners. (For Ops Call, QBRs
e.t.c.)
Conduct process and refresher training, prepare training module to assure quality performance by
the agents(New hires, ICG, SAS, Sales Refresher)
Involve in knowledge sharing, skill transfer, feedback sessions & quality assessments
Total customer ownership for escalated issues.

Certifications
Lean Six Sigma Master Black Belt - Indian Statistical Institute
Data Mining and Analytics - Indian Statistical Institute
PMP PMI (License 1867395)

Education
State University of New York at Buffalo - School of Management
MS, Management in IT, 2007 - 2009

Bangalore University
B.Sc., Physics, Mathematics, Electronics, 2001 2003

IT Skills
Skill Name Version Last Used Experience

R R 2.7.1 2013 2 Year(s)

MINITAB 16 2007 5 Year(s) 06 Month(s)

SAS 9.0 2013 2 Year(s)

MS Project 2003 2008 5 Year(s)

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