TQM Question Bank

VALLIAMMAI ENGINEERING COLLEGE
DEPARTMENT OF MECHANICAL ENGINEERING

GE6757-TOTAL QUALITY MANAGEMENT QUESTIONBANK
Year and Semester
IV VII SEMESTER (ODD)
Subject Code and Name
GE6757 TOTAL QUALITY MANAGEMENT
Faculty Name
1) J.ANAND 2) V.SELVALAKSHMI 3) M.GANESAN @ KANAGARAJ

DEPARTMENT
OFTOOLS
MECHANICAL
ENGINEERING
UNIT-III TQM
AND TECHNIQUES-I
GE6757-TOTAL
QUALITY
QUESTIONBANK
The seven traditional
tools of qualityNew MANAGEMENT
management tools-six
sigma: concepts, methodology,
applications to manufacturing, service sector including IT-Bench marking-Reason to bench mark,
bench mark process-FMEA- Stages, Types.
Q.No
Unit - III - Part - A - Question
Level
What is meant by bench marking?
1
BTL 1
2
Summarize the evolution of six sigma in Motorola company?
BTL 2
Write the features of Activity network diagram.
BTL 3
List any four traditional tools of quality.
BTL 4
Can you assess the value or importance of bench marking?
BTL 5
Differentiate between process distribution check sheet and defective item

check sheet.
BTL 6
What is meant by FMEA?
BTL 1
How would you explain Six Sigma methodologies?
BTL 2
Name some new management tools.
BTL 3
10
What are the factors that distinguish six sigma concepts from traditional
quality management concepts?
BTL 4
11
Outline the features of Activity network diagram.
BTL 5
12
What is your opinion of RPN?
BTL 6
13
What are the reasons for bench-marking?
BTL 1
14
Outline the scope of six sigma principle.
BTL 2
15
How would you show your understanding of PERT Diagrams?
BTL 3
16
Can you make a distinction between failure mode and failure effects?
BTL 4
17
What is check sheet?
BTL 1
18
Compare between the Tree diagram and Decision tree diagram.
BTL 2
19
What is relationship diagram? When do you use it?
BTL 1
20
Can you list the three benefits of FMEA?
BTL 1
Q.No
1
Unit - III - Part - B - Question

a) How is a cause and effect diagram constructed? Discuss in
detail with a case study/example.
b) What are the various types of histograms?
Level
BTL 1

MECHANICAL
ENGINEERING
a) ExplainDEPARTMENT
in detail aboutOF
new
management
tools.
b) Infer how is Pareto analysis done? Explain with an example.

a) How would you show your understanding of properties of
normal curve?
BTL 2
BTL 3
b) How would you solve the tree diagram and arrow diagram?
a) Examine in detail the six sigma concepts of process
capability. Also bring out the methodologies adopted in six
sigma practices.
4
b) Analyze the SIX BIG losses which are acting as stumbling

blocks on the road to higher equipment effectiveness. Also
explain how those losses can be minimized or eliminated
through TPM programme.
BTL 4
a) Elaborate the stages of six sigma in process improvement.

5
b) Discuss the usage of scatter diagram?
BTL 5
a) Evaluate the purpose and methodology of construction of a

Ishikawa diagram with an example.
6
b) Justify an engineering brief about arrow diagram. When do

you use arrow diagrams?
BTL 6
a) In what way, matrix data analysis differs from all other

management tools?
7
b) How would you explain the methodology of constructing an

affinity diagram by using an illustration
BTL 1
a) Explain the significance of Process Decision Programme

Chart (PDPC) using a simple illustration.
8
b) Explain would you prepare a FMEA work sheet for an
BTL 2
induction motors shaft failure or a failure of your choice.
a) How would you show your understanding of Bench marking

process?
BTL 3
b) Experiment the various reasons to bench mark.
a) Analyze the three main types of benchmarking. In what

circumstances would each type be more appropriate?
10
11
b) Examine the steps that contain the core technique of

benchmarking?
a) What are the objectives for benchmarking?
b) What are the different types of benchmarking in relation to
objects being benchmarked?
BTL 4
BTL 1

a) Classify benchmarking based on the nature of firms against

which benchmarking could be done.
12
b) Infer Efficiency has been defined as doing things better

and effectiveness as doing better things. Describe how
benchmarking can be used to improve both efficiency and
effectiveness.
BTL 2
a) Analyze the benefits and fit falls of benchmarking.

13
b) Simplify the objectives, process, outcome and benefits of
BTL 4
FMEA.
a) Can you recall the four stages of FMEA?
14
b) How do you use FMEA in an organization to increase process
BTL 1
reliability?
Control
UNIT-IV TQM TOOLS AND TECHNIQUES-II

charts-Process
capabilityConcepts
of
six
sigma-Quality
Function

DEPARTMENT
MECHANICAL
ENGINEERINGImprovement needsDevelopment(QFD)-Taguchi
quality OF
loss
function-TPM-Concepts,
Performance measures.
Q.No
Level
Unit - IV - Part - A - Question

What is meant by quality loss?
List the objectives of TPM.
BTL 2
How would you show your understanding of Control charts?
BTL 3
List the measures of process capability.
BTL 4
Can you assess the value or importance of process is in control?
BTL 5
Differentiate between control charts for variables and attributes.
BTL 6
What are the purposes of capability analysis?
BTL 1
How would you explain Six Sigma principle?
BTL 2
How would you apply what you learned to develop QFD?
BTL 3
10
What are the six sections of a basic house of quality matrix?
BTL 4
11
Can you identify the different objectives of QFD?
BTL 5
12
What is your opinion of Taguchi methods?
BTL 6
13
Can you recall the significance of Taguchis QLF?
BTL 1
14
Outline the scope of quality loss function.
BTL 2
15
How would you show your understanding of Terotechnology?
BTL 3
16
Can you make a distinction between preventive maintenance and

predictive maintenance?
BTL 4
17
Define Maintenance.
BTL 1
18
What is the main idea of corrective maintenance?
BTL 2
19
What are the benefits of TPM?
BTL 1
20
Can you list the types of Maintenance?
BTL 1
Q.No
1
Unit - IV - Part - B - Question

What are control charts? What are various types of control charts
BTL 1
Level
BTL 1

used in industries?
Explain in detail about process capability.
BTL 2
Describe the difference between control limits and specification

limits.
BTL 3
Explain the stages involved in developing TPM.
BTL 4
Discuss quality function deployment with suitable application.
BTL 5
Evaluate the concept of six sigma. Also compare process capability

with six sigma concept.
BTL 6
Explain quality function deployment with an example.
BTL 1
How would you summarize House of quality? Sketch the basic

structure of HOQ explaining each sections.
BTL 2
List and explain the various measures of performance in evaluating

the success of an organization.
BTL 3
Discuss the need for Taguchis quality loss function.
BTL 4
10
What is meant by QFD Process? Describe the four phases of QFD.
BTL 1
11
What are the Pillars of TPM? Discuss them in detail. How are they
implemented?
BTL 1
12
Rephrase the handle of a domestic iron box is being designed. How

is QFD applied for their process? Discuss with the diagram of House
of Quality.
BTL 2
13
Examine in detail how the house of quality constructed? Explain

with an example.
BTL 4
14
What are the six major loss areas need to be measured for
implementing TPM?
BTL 1

TQM Question Bank

Uploaded by

Copyright:

Available Formats

TQM Question Bank

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

TQM Question Bank

Uploaded by

Copyright:

Available Formats

VALLIAMMAI ENGINEERING COLLEGE

DEPARTMENT OF MECHANICAL ENGINEERING

IV VII SEMESTER (ODD)

Subject Code and Name

GE6757 TOTAL QUALITY MANAGEMENT

1) J.ANAND 2) V.SELVALAKSHMI 3) M.GANESAN @ KANAGARAJ

VALLIAMMAI ENGINEERING COLLEGE

Summarize the evolution of six sigma in Motorola company?

Write the features of Activity network diagram.

List any four traditional tools of quality.

Can you assess the value or importance of bench marking?

Differentiate between process distribution check sheet and defective item

What is meant by FMEA?

How would you explain Six Sigma methodologies?

Name some new management tools.

Outline the features of Activity network diagram.

What is your opinion of RPN?

What are the reasons for bench-marking?

Outline the scope of six sigma principle.

How would you show your understanding of PERT Diagrams?

What is check sheet?

Compare between the Tree diagram and Decision tree diagram.

What is relationship diagram? When do you use it?

Can you list the three benefits of FMEA?

Unit - III - Part - B - Question

VALLIAMMAI ENGINEERING COLLEGE

GE6757-TOTAL QUALITY MANAGEMENT QUESTIONBANK

b) Infer how is Pareto analysis done? Explain with an example.

b) Analyze the SIX BIG losses which are acting as stumbling

a) Elaborate the stages of six sigma in process improvement.

b) Discuss the usage of scatter diagram?

a) Evaluate the purpose and methodology of construction of a

b) Justify an engineering brief about arrow diagram. When do

a) In what way, matrix data analysis differs from all other

b) How would you explain the methodology of constructing an

a) Explain the significance of Process Decision Programme

b) Explain would you prepare a FMEA work sheet for an

induction motors shaft failure or a failure of your choice.

a) How would you show your understanding of Bench marking

b) Experiment the various reasons to bench mark.

a) Analyze the three main types of benchmarking. In what

b) Examine the steps that contain the core technique of

VALLIAMMAI ENGINEERING COLLEGE

a) Classify benchmarking based on the nature of firms against

b) Infer Efficiency has been defined as doing things better

a) Analyze the benefits and fit falls of benchmarking.

b) Simplify the objectives, process, outcome and benefits of

b) How do you use FMEA in an organization to increase process

UNIT-IV TQM TOOLS AND TECHNIQUES-II

VALLIAMMAI ENGINEERING COLLEGE

Unit - IV - Part - A - Question

List the objectives of TPM.

How would you show your understanding of Control charts?

List the measures of process capability.

Can you assess the value or importance of process is in control?

Differentiate between control charts for variables and attributes.

What are the purposes of capability analysis?

How would you explain Six Sigma principle?