PHP Haf 2 Su
Uploaded by
NATSOIncPHP Haf 2 Su
Uploaded by
NATSOInc1/20/17
Crea%ng Retail Disrup%on
The Amazon Way
Featuring:
John Rossman, Former Amazon Execu9ve,
Author and Expert on Digital Disrup9on
Lessons from The Amazon Way
John Rossman
1/20/17
Amazons Impact on Retail
AMAZON'S APPAREL & ACCESSORIES GMV estimated at
and market share rising to
$16B 14%
50%
Of US
households
will be Prime
members by
2020
in 2020
1.1% of US food &
Amazon controls
beverage
Amazon is #1 in online grocery at
market share
22%
Amazon US ecommerce
28%
sales growth =
US retail sales growth =
1.9%
$0.51
$1.00
of every
Of 2015 Ecommerce Growth is attributed to
Amazon
The Amazon Factor
1/20/17
The Amazon Factor
The Amazon Factor
1/20/17
The Amazon Factor
The Amazon Factor
1/20/17
The Amazon Factor
The Amazon Factor
1/20/17
The Amazon Factor
The Amazon Factor
1/20/17
Your Principles -- Make Them Real
1/20/17
Customer Obsession
Improving Customer Experience with IoT
The Amazon Way
Shopping made simple.
New Interfaces.
Friction Free.
Coordinated Delivery
1/20/17
Invent & Si mp lify
Inventors and Explorers
1/20/17
Simplify the Worst Customer Experience
Process vs. Bureaucracy
10
1/20/17
Instrumentation
Real Time Metrics For:
- Customer experience
- Processes
- All system components
- Financial drivers
Example: Perfect Order Percentage (POP)
Measures percentage of orders that are perfectly
accepted, processed and fulfilled.
Perfect Order
Percentage
Perfect
Shipment
Perfect Fill
Rate
Perfect
Delivery
Perfect
Claims
Perfect
Info
Provided
Perfect CS
Contacts
Perfect
Refunds
Perfect
Items
11
1/20/17
The Two Pizza Team
Are You a Platform?
When a platform is self-service, even improbable ideas get tried,
because theres no expert gatekeeper ready to say That will never work!
Guess what? Many of those improbable ideas do work.
-Jeff Bezos, 2011 Letter to Shareholders
12
1/20/17
Have Backbone; Disagree and Commit
A Forcing Function Is an
Approach to Systematically
Enforce a Strategy
13
1/20/17
No PowerPoint
Start Projects with a Future Press Release
14
1/20/17
Amazon Top Ranked Supply Chain Company
Amazon is named as #1 Rank in Gartners 2015
Supply Chain ranking
The lessons to learn from Amazon are more about
strategy and philosophy, then about specific
capabilities
No Critical Dependencies
15
1/20/17
There is No No
Deliver Results
DE WE
LIV
We
ER
!
Deliver!
16
1/20/17
The Economic Value Add From IoT
PREDICTIONS FOR 2020
Gartner
26 billion endpoints
$1.9 trillion in economic valueadd
Cisco
50 billion endpoints
$14.4 trillion of value
IDC
212 billion endpoints
$8.9 trillion market
ENDPOINT = CONNECTED THING (TVS, SMART PHONES, SENSORS, CARS, ETC.)
The Amazon Way On IoT
John, this is a really excellent book.
And a very important book. It evokes
both business thought and technical
thought, which is rare
- Larry Hughes, former Amazon cyber
security leader
17
1/20/17
How Can The Internet of Things Impact Business?
Improving Customer Experience with IoT
The Amazon Way
https://www.youtube.com/watch?v=NrmMk1Myrxc
18
1/20/17
Improving Operations with IoT
--The Amazon Way
Not automated work, but human-machine teams
Build New Business Models with IoT
19
1/20/17
Rolls Royce Engines As-a-Service
Why the Urgency?
Seventy percent of Fortune 1000 companies
over the past decade are new
Source: Jim Collins and Jerry Porras, Built to Last, 2011 updated by Brian Solis.
20
1/20/17
The death knell for any enterprise is to glorify
the past no matter how good it was.
Jeff Bezo
s
THANK YOU!
Email:
[email protected]
Tw i t t e r :
@johnerossman
Blog:
w w w . t h e - a m a z o n - w a y. c o m
(download the poster here!)
21
