27.02.

2008 Page 1 of 7

Note 28976 - Remote Connection Data Sheet

Note Language: English Version: 116 Validity: Valid from 10.11.2006

Summary
Symptom
Your system has no connection to the SAP network.

More Terms
Remote connection, Frame Relay connection, Internet, VPN/SNC, IP address

Cause and Prerequisites

Remote connection, Frame Relay connection.

Solution
Send this form to the address specified under point 1 (see below) or send
a message on SAP Service Marketplace at: http://service.sap.com/message
and attach the Remote Connection Data Sheet to the message.
Component XX-SER-NET-NEW
The short text for that message must be "Remote Connection Data Sheet".

Remote Connection Data Sheet (Dial-up)

Company ______
Customer no.: _________ Message no. (2): ______________________
Contact person network _________________________________
Tel.: ______________________ Fax: ___________________________
E-mail: __________________________________________

Information about machine with SAProuter and proxy for access

to the SAPNet R/3 Frontend and SAP Service Marketplace (3):
IP addess of SAProuter computer (*) : ___________________
Host name of SAProuter computer (*) : __________________
(*) this information is mandatory
Information on the network connection (4):
( ) ISDN connection (protocol PPP with CHAP is required)
IP address of the ISDN connection:
______________________________
User name for CHAP:
_____________________________________________

(no SAP, OSS, ISDN...)

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Note 28976 - Remote Connection Data Sheet

Password for CHAP:
______________________________________________
(no SAP, OSS, ISDN...)
( ) Provider connection (name) __________________________________
Note: Only SAP provider in accordance with Note 33953 allowed!
( ) Frame Relay connection (only possible for Americas)
Frame Relay provider (name):
____________________________________
Frame Relay DLCI:
_______________________________________________
IP address of the Frame Relay connection:
_______________________

Remote Connection Data Sheet (Internet)

Company ____IASA Corporation S.A.____________________________
Customer no.: _____ Message no. (2): ______________________
Contact person network ______ Julio Cubillas _________________________
Tel.: ______975048576 ________________ Fax: ___________________________
E-mail: ______ [email protected]_______________________

Information about the requested Internet connection (4):

(X) SAProuter / SNC via Internet
( ) Internet VPN
IP address of VPN Gateway: ________________________________
Type of VPN Gateway (name/model): ________________________

Information about machine with SAProuter and proxy for access

to the SAPNet R/3 Frontend and SAP Service Marketplace (3):
IP address of SAProuter computer (*) : ____ 190.102.148.138_________
Host name of SAProuter computer (*) : ____ CST4___________

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Note 28976 - Remote Connection Data Sheet

(*) this information is mandatory !

Information about the Internet connection:

Bandwidth of the Internet connection (in kbps): ___________________
Current load of the Internet connection (in %): ____________

Comments on the Remote Connection data sheet:

1. Send this remote connection data sheet to one of the following
addresses according to your region or fax it to the specified fax
number.
Add "New service connection" in the short text.
_________________________________________________________________
Europe/South Africa
SAP AG
R/3 Network Hotline
Neurottstrae 16
D-69190 Walldorf
Germany
Fax: responsible Support Center (see Note 560499)
For Germany: fax 0180 5343430
_________________________________________________________________
America
SAP America
3999 West Chester Pike
Newtown Square, PA 19073
USA
Fax: 610-661-0716
_________________________________________________________________
Japan
SAP Japan
SANKEI bldg
1-7-2 , Otemachi, Chiyoda-ku, Tokyo
100-0004 Japan

Fax: 0120-33-2903 / +81 (3) 5543 7801

_________________________________________________________________
SAP Australia
Level 1, Northside Gardens
168 Walker Street
North Sydney, NSW 2060
Australia
Fax: +61/2/9925-7553
_________________________________________________________________
Asia
SAP Asia
47 Scotts Road
16th Floor Goldbell Towers

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Note 28976 - Remote Connection Data Sheet

Singapore 228233
Fax: +65/6768-5050
_________________________________________________________________
2. If you ordered the remote connection data sheet in SAPNet - R/3
Frontend or on SAP Service Marketplace, a message number was assigned
to you. (This may also be the case if you ordered the data sheet by
phone.) Specify your message number here, so that the data sheet can
be related to it.
3. Here you must enter the official IP address of the computer on
which the communication software SAProuter and the proxy for the
access to the SAPNet - R/3 Frontend and SAP Service Marketplace is
installed. This address must be an official and registered IP address.
You cannot use private address areas such as:
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255

Only for direct ISDN connection with SAP:

If you do not have an official IP address, you can be assigned one by
SAP for accessing the SAPNet - R/3 Frontend and SAP Service
Marketplace (see Note 50430).
4. Further information about the available types of network connections
can be obtained from your local consulting partner (see below) or from
the Support Center of your local SAP subsidiary.
o ISDN direct connection (Note 32500)
A precondition for the ISDN direct connection is the protocol PPP

with CHAP. As a CHAP user the host name of the router or gateway
must be used. The password may contain a maximum of 12 characters.
o Provider connection
Contact addresses for information and contract closing with
provider, see Note 33953 (Europe/Africa), 37946 (Asia without
Japan), 39894 (Japan), 102414 (Australia/New Zealand), 40739
(Americas/Canada).
See Note 126645 "SAP provider remote connection data sheet".
o X.25 connection
Due to the required bandwidths, X.25 connections are no longer
up-to-date. However, they can be accepted in exceptional cases.
Contact your local consulting partner for further information.
o Frame Relay connection

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Note 28976 - Remote Connection Data Sheet

See Note 102277.
o Connection using the Internet
You can now receive services and support from SAP on the Internet.
To make sure that the high security requirements necessary for
Internet connections are met, you should use one of the two data
encryption methods offered by SAP:
- SNC (Secure Network Communication) for software encryption
(sapserv2)
- VPN (Virtual Private Networks) for encryption on hardware level
(sapserv1)
You can find detailed information on the SAP Service
Marketplace under http://service.sap.com/internetconnection.
o Tell us the official IP address of the WAN interface. This
address must be an official and registered IP address which your
network provider or your system administrator told you.
You cannot use the following address areas (private addresses):

10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255

Only for a direct ISDN connection with SAP:

If you do not have your own official IP address SAP can assign it
to you for accessing the SAPNet - R/3 Frontend and SAP Service
Marketplace (applies to dial-up connections only; in the Internet,
this is the responsibility of your provider); see Note 50430.

If you have any of the following questions:

o How do I fill in the remote connection data sheet?
o How can I obtain an IP address?
o Which type of remote connection is most suitable for our company
(ISDN, provider, X.25, Frame Relay)?
o What type of software and hardware do I need to establish remote
access?
o Questions on the use of a firewall or address translation
o What kind of costs can I anticipate?
o Which are the requirements for an SNC/VPN connection to SAP using
the
Internet?
Contact the consulting partner that is responsible for your area:

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Note 28976 - Remote Connection Data Sheet

Europe
Schweickert Netzwerktechnik GmbH
Tel.: +49 6227 7-42959
America
HS Network Technologies, Inc.
Tel.: +1 650-494-5285
Asia, Australia
HS Network Technologies Pte. Ltd.
Tel.: +65 6738-1242
Further information about the SAPNet - R/3 Frontend and SAP Service
Marketplace can be obtained from your local Support Center.

Header Data

Release Status: Released for Customer

Released on: 12.11.2006 08:02:58
Priority: Correction with high priority
Category: Installation information
Main Component XX-SER-NET-NEW New Connections to SAP Support

The note is not release-dependent.

Related Notes
Number Short Text
301933 Remote connection package (rcPack) - SAP France
200436 How to establish an SAPNet R/3 connection in CIS
200330 Network Providers for Remote Connection in CIS
137342 Schedule - connection to SAP extranet, OSS and SAPNet
122827 How to establish an OSS connection in Poland
102414 Network Providers for Remote Connection in Aust/NZ
102277 To establish remote connection to SAP America
73649 Customer has no connection or only modem available
50430 Official IP addresses for SAP access
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Note 28976 - Remote Connection Data Sheet

Number Short Text
40739 Remote connection providers for the US
39894 Network supplier for OSS connection in Japan
37946 Network Provider for Remote Connection in Asia
35010 Service connections: Composite note (overview)
33953 Network providers for connection to SAPNet R/3 Frontend
32500 ISDN direct connection to SAP
14716 Questions on ISDN, remote connection to SAP

Attributes
Attribute Value
Transaction codes HIER
Transaction codes WEST