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    Odigo Factsheet

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    Pavlo Velychko
    Odigo and Salesforce make possible the 360° view of our customers. Odigo is seamlessly integrated into the Salesforce Service Cloud. We are now deploying Odigo in the sales department.

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    © All Rights Reserved
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    Odigo Factsheet

    Uploaded by

    Pavlo Velychko
    110 views2 pages
    Odigo and Salesforce make possible the 360° view of our customers. Odigo is seamlessly integrated into the Salesforce Service Cloud. We are now deploying Odigo in the sales department.

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    © © All Rights Reserved

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    Odigo and Salesforce make possible the 360° view of our customers. Odigo is seamlessly integrated into the Salesforce Service Cloud. We are now deploying Odigo in the sales department.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    110 views2 pages

    Odigo Factsheet

    Uploaded by

    Pavlo Velychko
    Odigo and Salesforce make possible the 360° view of our customers. Odigo is seamlessly integrated into the Salesforce Service Cloud. We are now deploying Odigo in the sales department.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Business Services the way we do it

    Odigo the Cloud-based Contact


    Center Solution

    Balancing customer loyalty and contact center costs


    Your customer service function is your front line and getting it right can open up
    an incredible shop window for your business. Knowledgeable contact center agents
    delivering a top class service to your customers ensures loyalty, enhances your
    reputation and, importantly, saves costs. But get it wrong and you risk losing your
    customers, control and revenue.

    Odigo and Salesforce make


    possible the 360 view of
    our customers. Odigo is
    seamlessly integrated into the
    Salesforce Service Cloud.
    We are now deploying Odigo
    in the sales department.
    Dominique Vergnolle
    Customer Experience Director,
    SoLocal Group (Yellow Pages)

    Many businesses recognize the need to maintain a single, standard contact center
    that is seamlessly integrated to its CRM but few businesses are able to undertake
    this in a controlled and cost-effective manner.
    Capgeminis Odigo is a comprehensive, one-stop shop, providing a Cloud
    contact center solution and carrier, telephony and integration services that deliver
    outstanding business value.

    Odigo for Salesforce


    Odigos rich functionality is easy to deploy both locally and globally. It is fully
    integrated with the Salesforce platform the market leading Cloud-based CRM
    provider improving the contact experience for both the customer and the contact
    center agent.

    Business Services the way we do it

    What you get with Odigo


    Odigos added value is based on three key components:
    Proven voice technology expertise with the ability to deliver unmatched
    user experience.
    The performance and reliability of a telecom operator and carrier.
    Capgeminis global footprint to deliver global contact center solutions around
    the world.

    Our Odigo solution empowers your agents to manage their calls and SMSs from their
    desktop. Key features of Odigo include:










    Visual IVR
    Natural language and speech recognition
    Screen pop with callers details
    SMS and Web Call Back
    Inbound, outbound, blended
    Access to a customers call history
    Real time supervision
    IVR designer
    KPI dashboards
    Dynamic call routing
    Automatic or manual recording

    Salesforce ranked #1 again


    for CRM software based on
    2015 market share revenue,
    worldwide
    Gartner Inc,
    Market Share Analysis: Customer
    Relationship Management Software,
    Worldwide, 2015, Correia,
    Dharmasthira, Poulter, 12 May 2016

    Capgemini is a Global Strategic Consulting


    Partner of Salesforce.
    Enhancing the Voice Experience
    Engaging the caller Odigos Natural Language, visual IVR and Smart Call
    technologies bring new levels of engagement.
    Find the best available agent Odigo offers a wide-range of routing strategies,
    including skills-based, multi-site, last agent, preferred agent and schedule-based (for
    outsourcers).
    A unique UI for the agent a unified interface delivers a single, comprehensive view
    of your customer relationships.

    For more details

    contact:

    Capgemini Business Services


    [email protected]

    Scan here to find out more about


    Capgeminis Odigo.

    The information contained in this document is proprietary. 2016 Capgemini.


    All rights reserved. Rightshore is a trademark belonging to Capgemini.

    About
    Capgemini
    With more than 180,000 people
    in over 40 countries, Capgemini
    is one of the worlds foremost
    providers of consulting,
    technology and outsourcing
    services. The Group reported 2015
    global revenues of EUR 11.9 billion.
    Together with its clients,
    Capgemini creates and delivers
    business, technology and
    digital solutions that fit their
    needs, enabling them to achieve
    innovation and competitiveness.
    A deeply multicultural organization,
    Capgemini has developed its own
    way of working, the Collaborative
    Business Experience, and draws
    on Rightshore , its worldwide
    delivery model.
    Learn more about us at

    www.capgemini.com

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