1.

OBJECTIVES OF STUDY

The main Objective of the study is to examine the different aspects of Work Life Balance
among employees of banking and insurance sector in the region of Haryana, Chandigarh and
Delhi. In the study employees of banking and insurance sector were divided into seven
categories i.e. Male banking employees, Female banking employees, all banking sector
employees, Male insurance employees, Female insurance employees, all insurance sector
employees, Both Sectors - Banking & Insurance combined employees. The study has
following objectives:
1. To study the relationship between work life balance and demographic variables like age,
gender, marital status, religion, caste, spouse employment status, type of family,
qualification, designation, length of service, monthly individual income, total monthly
household income, childcare responsibility, eldercare responsibility among employees of
banking and insurance sector.
2. To study the relationship between job related variables i.e. Job demands, Job autonomy,
Job involvement, Job time, Job stress, Job security and demographic variables among
employees of banking and insurance sector.
3. To study the relationship between family related variables i.e. household demands, family
support, family to work spillover, attitude towards gender role, life satisfaction, personal
financial strain and demographic variables among employees of banking and insurance
sector.
4. To study the relationship between organisation related variables i.e. work to family
spillover, support from colleagues, support from superior, organisational work life
support, opportunity for advancement, organisational communication and demographic
variables among employees of banking and insurance sector.
5. To study the relationship between work life balance and rest of other variables among
employees of banking and insurance sector.
6. To study the relationship between job related variables i.e. Job demands, Job autonomy,
Job involvement, Job time, Job stress, job security and other variables among employees
of banking and insurance sector.
7. To study the relationship between family related variables i.e. household demands,
family support, family to work spillover, attitude towards gender role, life satisfaction,
personal financial strain and other variables among employees of banking and insurance
sector.
8. To study the relationship between organisation related variables i.e. work to family
spillover, support from colleagues, support from superior, organisational work life
support, opportunity for advancement, organisational communication and other variables
among employees of banking and insurance sector.
9. To study the differences in work life balance with respect to age, gender, location, sector,
type of company, company-wise among of both banking and insurance sector combined
employees.

10. To study the differences in job related variables i.e. Job demands, Job autonomy, Job
involvement, Job time, Job stress, job security of all service sector employees with
respect to age, gender, location, sector, type of company, company-wise.
11. To study the differences in family related variables i.e. household demands, family
support, family to work spillover, attitude towards gender role, life satisfaction, personal
financial strain of all service sector employees with respect to age, gender, location,
sector, type of company, company-wise.
12. To study the differences in organisation related variables i.e. work to family spillover,
support from colleagues, support from superior, organisational work life support,
opportunity for advancement, organisational communication of all employees with
respect to age, gender, location, sector, type of company, company-wise.
13. To study the impact of work life balance on organisational commitment and job
satisfaction among employees of banking and insurance sector.
14. To suggest the ways to improve the work life balance of banking and insurance sector
employees.

1.2

HYPOTHESIS OF STUDY

1. There is no significant relationship between work life balance and demographic

variables like age, gender, marital status, religion, caste, spouse employment status, type
of family, qualification, designation, length of service, monthly individual income, total
monthly household income, childcare responsibility, eldercare responsibility among
employees of banking and insurance sector (all service sector employees, all banking
sector employees, all insurance sector employees, male employees of banking sector,
female employees of banking sector, male employees of insurance sector, female
employees of insurance sector).
2. There is no significant relationship between Job demands, Job autonomy, Job
involvement, Job time, Job stress, Job security and demographic variables among
employees of banking and insurance sector.
3. There is no significant relationship between household demands, family support, family
to work spillover, attitude towards gender role, life satisfaction, personal financial strain
and demographic variables among employees of banking and insurance sector.
4. There is no significant relationship between work to family spillover, support from
colleagues, support from superior, organisational work life support, opportunity for
advancement, organisational communication and demographic variables among
employees of banking and insurance sector.
5. There is no significant relationship between work life balance and other variables
among employees of banking and insurance sector.
6. There is no significant relationship between Job demands, Job autonomy, Job
involvement, Job time, Job stress, job security and other variables among employees of
banking and insurance sector.
7. There is no significant relationship between household demands, family support, family
to work spillover, attitude towards gender role, life satisfaction, personal financial strain
and other variables among employees of banking and insurance sector.
8. There is no significant relationship between work to family spillover, support from
colleagues, support from superior, organisational work life support, opportunity for

advancement, organisational communication and other variables among employees of

banking and insurance sector.
9. There is no significant differences in work life balance of all service sector employees
(all banking and insurance sector employees combined) with respect to age, gender,
location, sector, type of company, company-wise.
10. There is no significant differences in Job demands, Job autonomy, Job involvement, Job
time, Job stress, job security of all service sector employees with respect to age, gender,
location, sector, type of company, company-wise.
11. There is no significant differences in household demands, family support, family to
work spillover, attitude towards gender role, life satisfaction, personal financial strain of
all service sector employees with respect to age, gender, location, sector, type of
company, company-wise.
12. There is no significant differences in work to family spillover, support from colleagues,
support from superior, organisational work life support, opportunity for advancement,
organisational communication of all employees with respect to age, gender, location,
sector, type of company, company-wise.
13. There is no significant relationship between work life balance and organisational
commitment among employees of banking and insurance sector.
14. There is no significant relationship between work life balance and job satisfaction
among employees of banking and insurance sector.

1.3

RESEARCH METHODOLOGY

SCOPE OF STUDY
The present study is confined to cover Work Life Balance aspects among employees of
banking and insurance sector in the region of Haryana, Chandigarh and Delhi in particular.
Four Banks and four Insurance companies have been selected for research purpose in which
two banks and two insurance companies are from public sector and two banks and insurance
companies are from private sector. The following banks and insurance companies are selected
for study:
1. STATE BANK OF INDIA (Public Sector Bank)
2. PUNJAB NATIONAL BANK (Public Sector Bank)
3. HDFC BANK( Private Sector Bank)
4. AXIS BANK ( Private Sector Bank)
5. LIC (Public Sector Insurance company)
6. GIC(Public Sector Insurance company)
7. SBI LIFE INSURANCE(Private Sector Insurance company)
8. ICICI LOMBARD(Private Sector Insurance company)

Study is being conducted at all level of employees to present the comprehensive picture of
Work Life Balance with respect to banking and insurance sector. All the analysis in the
present study is done for the seven respondents categories viz.
1. Male banking sector employees.
2. Female banking sector employees.
3. All banking sector employees.
4. Male insurance sector employees.
5. Female insurance sector employees.
6. All insurance sector employees.
7. Both banking and insurance sector combined employees
METHOD OF DATA COLLECTION
The study is based on primary as well as secondary data collection. The primary data for the
research is collected with the help of self administered questionnaire that are structured to
achieve the goals of study as outlined. Respondents are selected from two service sectorsbanking and insurance. On the basis of preliminary survey made in selected companies of
Chandigarh, Haryana and Delhi, information is obtained from personnel department
concerned and through informal interviews with the managerial personnel, officers and
clerical staff. Information that has been gathered helped in preparing a self structured
questionnaire for the employees. A five point Likert technique is used to prepare the
questionnaire.
Data is collected through questionnaires among banking and insurance sector employees. A
total of 1000 questionnaires are distributed out of which 708 completely filled questionnaires
are being obtained and accepted; thus yielding the response rate of 70.8%. Data has also been
collected from the published material in books, journals and internet.
SAMPLING
Data has been collected through stratified random sampling. A sample of 708 employees is
drawn from banking and insurance sector employees in the region of Haryana, Chandigarh
and Delhi.
In this study, a sample of 708 respondents have been taken in which 369 respondents are
from public sector and 338 respondents are from private sector; 368 respondents are from
banking sector and 340 are from insurance sector; 498 respondents are male and 210
respondents are female.

Table
Banks/Insurance
companies

Chandigarh

Haryana

Delhi

Total

SBI Bank

33

31

27

91

PNB Bank

33

32

31

96

Axis Bank

30

31

27

88

HDFC bank

31

31

31

93

LIC

32

28

30

90

GIC

32

30

30

92

SBI Life insurance

29

27

23

79

ICICI Lombard

28

26

25

79

Total

248

236

224

708

The present study took following dimensions for work life balance:
i.

Job demands, Job autonomy, Job involvement, Job time, Job security and job stress

ii.

Household demands, family support, family to work spillover, attitude towards gender
role, life satisfaction, personal financial strain

iii.

Work to family spillover, support from colleagues, support from superior,

organizational work life support, opportunity for advancement, organizational
communication

iv.

Organizational commitment and Job satisfaction

v.

Work life balance

SCORING SYSTEM
Likert type scale consisting of five categories ranging from Strongly Agree to Strongly
Disagree is applied to each item. Strongly Agree would get the score of 5 and strongly
disagree get the score of 1. If all these items are rated positively, a high score would result
indicating a more effective or positive work life balance. Minimum score will result reverse
of above as negative or imbalanced working and professional life. The resulting scores of
related items are combined variable wise. For example, the scores of all items, which
measured Job Demands, are added and a final score of job demands are derived. Similarly
total scores of all the twenty one variables are calculated. These variable wise scores are then

used to find inter-relationship among different variables of work life balance in banks and
insurance sector employees.
ANALYSIS OF DATA
The response of each respondent is filed on a personal computer in Microsoft Excel program.
The data is processed by using SPSS.
For the purpose of statistical analysis, both parametric and Non-parametric tests are applied.
Among parametric test Multiple and stepwise regression analysis was carried out. Among
Non-parametric Test the Chi-Square Test is applied to examine the relationship between two
variables and the median test is applied to see the difference on the basis of demographic
variables.
For Chi-square analysis, the scores are categorized into High, Moderate and Low levels. To
divide the score on any variable of the respondents in the categories of High, Moderate and
Low, the variable-wise score of each individual in the respondents categories are combined
in ascending order. The scores of first 27 % in each variable are considered to be high
scoring, next 46% in moderate scoring and the last 27% in low Scoring. After getting the
cutting points of Low, Moderate and High Score categories, Chi-square test is applied.
Multiple Regression analysis is used to know how much of the total variation in the
dependent variable can be explained by all the independent variables acting together.
Stepwise regression analysis is also used to eliminate some of the variables that could not
explain any variable significantly and also to avoid the problem of multicollinearity.
CHAPTER SCHEME OF STUDY
The present study includes 7 chapters. The first chapter consists of Introduction of
conceptual aspects of Work life balance and research methodology which consists of
objectives of core study, formation of hypothesis, generation of scale and limitations of study.
The first chapter also consists of review of literature. The gap analysis has been generated
through the review of literature which helps in depicting the research path of the present
study.
The second chapter deals with Job Demands, Job autonomy, Job involvement, Job time,
Job security and job stress.
The third chapter deals with Household demands, Family support, Family to work
spillover, Life satisfaction, Personal financial strain and Attitude towards gender role.
The forth chapter deals with Work to family spillover, Support from colleagues, Support
from superior, Organizational work life support, Opportunity for advancement and
Organizational communication.
The fifth chapter deals with Organizational commitment and Job satisfaction.
The sixth chapter deals with Work life balance.
The last chapter consists of Summary and Conclusion which deals with the overall findings
of the study.