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Trouble Shooting in Broadband (Dataone)

This document provides troubleshooting information for common broadband errors, including error codes 678, 691, 769, 797, 718, 630-632, 633, 676. For each error, it gives a brief description of the problem and recommended remedies such as resetting the modem, checking modem and line connections, updating LAN card drivers, or referring issues to the appropriate technical support team. It also addresses problems accessing Data One sites or with the BSNL DNS server.

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31 views3 pages

Trouble Shooting in Broadband (Dataone)

This document provides troubleshooting information for common broadband errors, including error codes 678, 691, 769, 797, 718, 630-632, 633, 676. For each error, it gives a brief description of the problem and recommended remedies such as resetting the modem, checking modem and line connections, updating LAN card drivers, or referring issues to the appropriate technical support team. It also addresses problems accessing Data One sites or with the BSNL DNS server.

Uploaded by

ramamohan reddy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Trouble shooting in Broadband (Dataone)

Problem
Error-678
Description This is most common problems. It is due to poor connectivity. Problem can be
anywhere between B.RAS Tier1 - Tier 2 - DSLAM - Modem - PC of the
customer.
Remedy
Switch off / Switch on Modem (Power Switch at the back of modem ) and wait
for 2 minutes. Then retry.
If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in
switched ON condition]
[Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off
and then ON and system may be stable. Then retry.
If problem is still not solved then
a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is
blinking, then it is line problem.
b)Check Modem to splitter connectivity.
i) Jack in & Jack out the cable of / to the modem and to the splitter
ii)Jack in & Jack out the telephone connection of the splitter.
If lamp is still blinking - then it is due to poor line condition / fault.
The case has to be referred to Area Broadband Team for attending the fault.
Problem
Error-691
Description User id and Password problem.
Remedy
The User account may be disabled due to disconnection . The case is to be
referred to Central Broadband Team (08.00 AM to 08.00 PM). Central
Broadband Team will reset the password and intimate that password has been
reset.
Problem
Error-769
Description LAN not enabled.
Remedy
The LAN Card has to be enabled by following the steps given below.
i)Go to Desktop.
ii)Click "My Network Place".
iii)Select Properties.
iv)Click "Enable the local network".
Problem
Error- 797
Description Modem or LAN driver problem
Remedy
Reset the Modem (in on condition ) by pressing button available in the
backside hole of the modem and wait for 2 mintues and then log on. If the
problem is not solved then call your vendor to check computer LAN Card
driver.
Problem
Error-718
Description i)Peak Hour - This problem occurs if loading is high on the system and
number of customers exceed the call handling capacity of B.RAS.
ii)Slack Hour -This problem occurs if PPPoE is corrupted.

Remedy

i)Peak Hour - Please try after some time.


ii)Slack Hour - Please load PPPoE again.

Problem
Error - 630-632
Description Computer LAN Card problem.
Remedy
LAN Card has to be changed.

Problem
Error- 633
Description Check the Modem configuration
Remedy
The subscriber is already connected . suggest him to browse the Internet.
Problem
Error- 676
Description Phone Line is busy
Remedy
Disable LAN and enable it. The problem will be solved
Problem
Site not opening from Data One
Description Data One sites are not opening. Probable reasons
i)Internet explorer is not supporting the Pope (may be pirated OS).
ii)Virus corrupting Internet explorer.
Remedy
The customer is requested to set it right.
Problem
BSNL BB DNS server may be having problem.
Description DNS is not responding.
Remedy
Ping- 218.248.240.23 or 218.248.240.135 and check up whether DNS is
responding.

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