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    Client Evaluation Form Rev8a

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    kaml
    This document contains a customer evaluation form for Kellogg Brown & Root (KBR) projects. It includes 19 criteria for evaluating KBR's performance on areas like safety, personnel, work processes, and overall satisfaction. Ratings are on a scale of 1 to 5, with 5 being superior performance. The form also allows for comments and indicates whether the customer would consider KBR for future projects.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Client Evaluation Form Rev8a

    Uploaded by

    kaml
    79 views2 pages
    This document contains a customer evaluation form for Kellogg Brown & Root (KBR) projects. It includes 19 criteria for evaluating KBR's performance on areas like safety, personnel, work processes, and overall satisfaction. Ratings are on a scale of 1 to 5, with 5 being superior performance. The form also allows for comments and indicates whether the customer would consider KBR for future projects.

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    evaluation

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    This document contains a customer evaluation form for Kellogg Brown & Root (KBR) projects. It includes 19 criteria for evaluating KBR's performance on areas like safety, personnel, work processes, and overall satisfaction. Ratings are on a scale of 1 to 5, with 5 being superior performance. The form also allows for comments and indicates whether the customer would consider KBR for future projects.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    79 views2 pages

    Client Evaluation Form Rev8a

    Uploaded by

    kaml
    This document contains a customer evaluation form for Kellogg Brown & Root (KBR) projects. It includes 19 criteria for evaluating KBR's performance on areas like safety, personnel, work processes, and overall satisfaction. Ratings are on a scale of 1 to 5, with 5 being superior performance. The form also allows for comments and indicates whether the customer would consider KBR for future projects.

    Copyright:

    © All Rights Reserved
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    Download as pdf or txt
    of 2

    PMDM NO. 1000 Series 4320.

    1
    REV. 08a 03 January 01
    Page 1 of 2

    KELLOGG BROWN & ROOT (KBR)


    CUSTOMER EVALUATION
    Date:
    Project Name: _____________________________________________________ Project Number:
    KBR Project Manager: ______________________________________________ For the Period of ___________ to _____________
    SCORING CRITERIA GUIDELINES
    Score*

    Description
    SCORING CRITERIA GUIDELINES
    N/A Activity does not apply or there is insufficient work completed or information available to assess KBRs performance accurately.
    1.0 Unacceptable performance, project success placed in jeopardy
    2.0 Less than acceptable performance where some key project expectations are not being met
    3.0 Undifferentiated performance, generally meeting defined project objectives & ex pectations, comparable to an average contractor
    4.0 Taking a proactive approach, meeting or exceeding most projects expectations
    5.0 Superior Performance, consistently exceeding project expectations and performing at Best in Class levels
    *****SCORING CAN RANGE BETWEEN 1.0 AND 5.0 TO ONE DECIMAL PLACE (e.g. 4.8)*****

    ACTIVITY

    N/A

    RATING

    SAFETY, HEALTH, & ENVIRONMENTAL (HSE)

    1.

    Effectiveness of the HSE planning process

    2.

    Effectiveness of HSE implementation:

    ______

    ______

    H implementation

    ______

    ______

    S implementation

    ______

    ______

    E implementation

    ______

    ______

    KBRS ORGANIZATION & PERSONNEL


    3.

    The degree to which the Team is aligned with the clients goals and
    objectives, team building, success celebration

    ______

    ______

    4.

    The Assigned Team members interpersonal skills

    ______

    ______

    5.

    The Assigned Team members technical skills

    ______

    ______

    6.

    Degree to which the project team is open to new ideas & innovation

    ______

    ______

    7.

    Project Teams response to our requests or problems


    If rating is less than 4.0, please check the reason(s) why below:

    ______

    ______

    ____ Did not believe it was worth the time or trouble to tell someone.
    ____ Did not know who to tell to get fast and effective action.
    ____ Had to tell multiple people to get action.
    ____ Had to follow up multiple times to get action.
    ____ Response took too long.
    ____ Response did not fully resolve request or problem to your satisfaction.
    ____ Other:

    PMDM NO. 1000 Series 4320.1


    REV. 08a 03 January 01

    Page 2 of 2

    KELLOGG BROWN & ROOT (KBR)


    CUSTOMER EVALUATION
    Project Name: _____________________________________________________ Project Number:

    ACTIVITY

    N/A

    RATING

    WORK PROCESS QUALITY


    Effectiveness of KBRs work processes and results in:
    8. Engineering

    ______

    ______

    9.

    ______

    ______

    10. HSE integration into the design

    ______

    ______

    11. Material Control (Expediting and Inspection)

    ______

    ______

    12. Construction planning

    ______

    ______

    13. Construction

    ______

    ______

    14. Ongoing maintenance projects

    ______

    ______

    15. Cost and Trending Control

    ______

    ______

    16. Scheduling and planning

    ______

    ______

    17. KBRs performance to produce a cost effective project design

    ______

    ______

    Purchasing process and delivery timeliness

    REPEAT BUSINESS OPPORTUNITY


    18. If you were to do a similar project or a new project in the future, what is the likelihood you would consider KBR to
    help you?
    ___ Undecided

    ___ Would Not

    ___ Probably Would

    OVERALL DEGREE OF SATISFACTION


    19. On a scale of 1.0 to 5.0 (with 5.0 being the best), please rate your
    overall degree of satisfaction with the work performed by KBR.
    20. On a scale of 1.0 to 5.0 (with 5.0 being the best), please rate your
    relationship with KBR on this project.

    ___Definitely
    RATING

    ______
    ______

    CLIENT SATISFACTION EVALUATION


    Additional comments concerning the Teams performance (use back of sheet if necessary):

    By: _____________________________________________________
    Client Representative

    Business Segment:

    Date:________________________________________

    _______ Ammonia/Fertilizers

    _______ Chemicals

    _______ Forest Products

    _______ LNG

    _______ Maintenance

    _______ Petroleum Refining

    _______ Mining & Minerals

    _______ Olefins

    _______ Oil & Gas

    _______ Other___________________________________________________

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