rfpeGovConsultancy 3479341873

Tender No.
NICSI/E-Gov-Consultancy/2016/16
Empanelment of Consulting Companies

for
e-Governance Project/Services in ICT Area

No. 10(31)/2015-NICSI
26-10-2016
NATIONAL INFORMATICS CENTRE SERVICES INC.

(A Government of India Enterprise under NIC)
Ministry of Electronics and Information Technology
Head Quarters: NBCC Building, Tower 15, 6 th Floor, Bhikaji Cama Place,
New Delhi 110 066 India
Telephone: +91 11 26105054, Fax: +91 11 26105212, Email: [email protected]
Empanelment of Consulting Companies for

e-Governance Project/Services in ICT Area.
Document Information
Document Number
NICSI-TESA-TD-eGCS Version 1.0
Document Name
Tender Document for Empanelment of Consulting Companies

for e-Governance Project/Services in ICT Area.
Availability of Document
http://nicsi.nic.in
,
https://eprocure.gov.in/cppp/
Cost of the Document
Contact Officer
HOD (TESA), NICSI
&
http://eproc-nicsi.nic.in
NIL -
Amendment Log
Version Date
Description
1.0
Empanelment of consulting companies based on remunerations and

agency margin
14/10/16
Sections
Changed
Important Timelines
S.
No.
Description
Date
Time
1.
Publication Date
26.10.2016
2.
Clarification Start Date
27.10.2016
09:00 Hrs
3.
Clarification End Date
07.11.2016
17:00 Hrs
4.
Pre Bid Meeting
09.11.2016
11:00 Hrs
5.
Bid Submission Start Date
11.11.2016
09:00 Hrs
6.
Last Date for Submission of Bids
28.11.2016
15:00 Hrs
7.
Bid Opening
29.11.2016
15:30 Hrs
Page 2 of 38

Table of Contents
Document Information
Amendment Log
Important Timelines
1.
Introduction
2.
Definitions/Abbreviations
3.
Scope of Tender
4.
Eligibility Criteria
5.
Bidding Process
5.1.
Pre-bid Meeting
5.2.
Amendment of Bidding Documents
5.3.
Language of Bid
5.4.
Bidding Cost
5.5.
Earnest Money Deposit
5.5.1. Earnest Money Deposit
5.5.2. Forfeiture of Earnest Money Deposit/Security Deposit
5.6.
Bid Submission
5.7.
Bid Opening
5.7.1. Opening of Packet 1 and Envelope 1 - EMD
5.7.2. Opening of Packet-2 & Packet-3 Eligibility Criteria & Technical Bid
5.7.3. Opening of Packet-4 - Abridged Financial Bid
5.7.4. Opening of Envelope 2 Detailed Financial Bid
5.8.
Bid Validity
6.
Bid Evaluation
6.1.
Technical Evaluation
6.2.
Financial Evaluation
6.3.
Panel Formation
7.
Award of Contract (Empanelment)
7.1.
Signing of Contract
7.2.
Confidentiality
8.
Project Process/Work Orders
8.1.
Placement of Work Orders
8.2.
Project Review Committee
8.3.
Project Schedule
9.
Payment Terms
9.1.
Penalty
10.
Terms and Conditions
10.1. General
10.2. Indemnity
10.3. Intellectual Property Rights
10.4. Termination for Insolvency & default
10.4.1.
Suspension
10.4.2.
Termination for Insolvency
10.4.3.
Termination for Convenience
10.4.4.
Termination for default
10.5. Force Majeure
10.6. Arbitration
10.7. Applicable law
2
2
2
5
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6
7
7
8
8
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8
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8
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10
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Page 3 of 38

Annexures
A.
Abbreviations
B.
Bid Submission Procedure
C.
Activity Schedule
D.
Educational Qualifications and Experience
E.
Indicative Work Profiles for Various Positions
Technical Evaluation Criteria
F.
TEC Form 1: Covering Letter
G.
TEC Form 2: Technical Bid
H.
Detailed Financial Bid
I.
Abridged Financial Bid
J.
Project Execution Models
K.
Proposed Consultants for Capacity Augmentation
L.
Estimated Resource Deployment Proposal
19
19
20
22
23
24
26
28
29
31
33
34
36
37
Page 4 of 38

1.
Introduction
1. The National Informatics Centre Services Inc. (NICSI) was set up in 1995 and is a section 8
Company under National Informatics Centre (NIC), Ministry of Electronics & Information
Technology (MeitY), Government of India to provide total IT solutions to the Government
organizations. NICSI provides services for a number of e-Governance projects undertaken by
NIC and MeitY.
Main Objectives
To provide economic, scientific, technological, social and cultural development of India
by promoting the utilization of Information Technology. Computer-Communication
Networks, Informatics etc. by a spin-off of the services, technologies, infrastructure and
expertise developed by the NIC of the Government of India including its ComputerCommunication Network, NICNET and associated infrastructure and services.
To promote further development of services, technologies, infrastructure and expertise
supplementing that developed by NIC in directions which will increase the revenue
earning capacity of NIC.
To develop and promote value added computer and computer-communications services
over the basic infrastructure and services developed by NIC including NICNET.
2. Aware of its responsibilities to discharge the social obligations of the Government in the egovernance domain, NICSI in association with NIC has designed and developed major software
and technology solutions for various government departments both at the Centre and in the
States.
3. Towards e-governance initiatives, NICSI proposes to empanel reputed consultancy firms
having relevant experience in the key ICT domain areas.
4. The empanelled bidders would be expected to provide consultants to the on-going/new projects.
Such support would be for a definite period and will not amount to any kind of employment
obligation on the part of NICSI/NIC.
5. The empanelled bidders will provide consultancy services anywhere in India.
6. Interested parties may view and download the tender document containing the detailed terms
& conditions, free of cost from the website http://eproc-nicsi.nic.in and http://nicsi.nic.in. The
bids are to be submitted as per procedure given in this document.
7. The jobs to the empanelled bidders shall be assigned in two ways
a. Consulting Assignment (Capacity Augmentation)
The Government intends to hire technical manpower for a defined period of time to
provide support to existing officials through payment on man-month basis as per
finalized rates.
b. Deliverable based Assignment
Scope of work and deliverables are standard, reasonably well known and/or can be
clearly specified and involves time bound delivery.
8. NICSI reserves the right to disqualify those bids where the quoted rates are extremely low and
are seriously deviating from prevalent market trend.
2.
Definitions/Abbreviations
In this document, the abbreviations are given in the Annexure. Following terms shall have respective
meanings as indicated:
1. NICSI shall mean National Informatics Centre Services Incorporated, New Delhi. The term
NICSI includes successors and assigns of NICSI.
2. Client/User shall mean the department/organisation for which the order is being placed.
Page 5 of 38

3. RFP shall mean Request for Proposal, Tender Document or Bidding Document including the
written clarifications issued by NICSI in respect of the RFP.
4. Authorized Representative/Agency shall mean any person/agency authorized by the agency.
5. Contract shall mean the Work Order placed by NICSI on successful Bidder and all attached
exhibits and documents referred to therein and all terms and conditions thereof together with
any subsequent modifications thereto.
6. Site shall mean the location(s) for which the work has been allotted and where the services
are to be delivered.
7. Specifications shall mean and include schedules, details, description, statement of technical
data, performance characteristics, standards (Indian as well as International) as applicable and
specified in the Bidding Documents.
8. Bidder means the firm offering the solution(s), services and/or materials required in the RFP.
The word Bidder when used in the pre award period shall be synonymous with Bidder, and
when used after intimation of Successful Bidder shall mean the Successful Bidder, also called
Agency, on whom NICSI places Work Order for Delivery of services.
9. Party shall mean NICSI or Bidder individually and Parties shall mean NICSI and Bidder
collectively.
10. Services means requirements defined in this document including all additional services
associated thereto to be delivered by the Bidder.
11. Law" or "Legislation" - shall mean any Act, notification, bye law, rules and regulations,
directive, ordinance, order or instruction having the force of law enacted or issued by the
Government of India or State Government or regulatory authority or political subdivision of
government agency.
12. "Third Party Agency" shall mean any agency appointed by NICSI or its client for monitoring
during commissioning and operation.
13. The Monthly Remuneration to the resource is the average salary to be paid per month as per
Income Tax Return under the head Salaries
3.
Scope of Tender
1. An indicative list of key domain areas under which the empanelled bidders would be expected
to perform through their consultants with Management and/or Technical profile is as given in
Annexure Indicative Work Profiles for Various Positions. As part of e-governance initiatives,
the jobs may be in any of the sectors like education, agriculture, rural development etc.
Therefore, the consulting firms must have consultants experienced in various disciplines as
given in the Annexure.
2. From the above list, a job will be assigned to any one of the empanelled bidders in any of the
following models (as given in Annexure Project Execution Models)
a. Consulting Assignment (Capacity Augmentation)
For each job, the bidder will prepare a list of Consultants indicating their experience in
the area based on requirement as mentioned in the terms of reference in Annexure
Proposed Consultants for Capacity Augmentation. A Project Review Committee
(PRC), constituted for the purpose of selection of consultants, may shortlist the
consultants for deployment in man-month mode. In case PRC desires, the consultants
may be called for personal interaction/presentation. After selection of consultants by
PRC, NICSI/NIC will issue a work order for job assignment.
b. Deliverable based Assignment.
For each job, the bidder will prepare estimated time/cost document as per Annexure
Estimated Resource Deployment Proposal indicating the man-month efforts of
bidders consultants at various levels at the rates finalized through this tender. A Project
Review Committee (PRC) may evaluate the proposals for selection of one of the
empanelled bidders. In case PRC desires, the bidders may be called for presentation.
Page 6 of 38

After approval of the cost/time estimates by a Project Review Committee (PRC),

NICSI/NIC will issue a work order for job assignment.
3. The bidders will prepare such time/cost documents free of charge.
4. Bidders consultants deployed on a job will use their own infrastructure when working from
NICSI/NIC/users premises. The users responsibility will be restricted to provide work space
and environment for the consultants official work related to the assigned job.
4.
Eligibility Criteria
1. The bidder should be a Company registered in India under the Companies Act 1956 or a
partnership registered under the India Partnership Act 1932 with their registered office in India
for the last three years. Certificate of Incorporation, Copies of Articles of Association (in case
of registered firms), Bye laws and certificate of registration (in case of registered co-operative
societies), Partnership deed (in case of partnership firm) /summary for partnership should be
submitted.
2. To confirm in Yes or No, whether it falls under the Micro, Small and Medium Enterprises
Development Act, 2006. If yes, a copy of the Registration Certificate must be provided to
NICSI. Further, keep informed to NICSI whether there is any change of the status of the
company.
3. The bidder should be registered with the Service Tax department and carry a valid PAN. Copy
of PAN, Service Tax registration should be submitted.
4. An undertaking (self-certificate) that the bidder hasnt been blacklisted by a central / state
Government institution and there has been no litigation with any government department on
account of similar services.
5. The bidder should be consulting firm operating in India for the last five financial years (201112, 2012-13, 2013-14, 2014-15 and 2015-16).
6. The bidders turnover from consultancy services in India should be minimum Rs. 200 crores in
each of the last three years viz. 2013-14, 2014-15 and 2015-16. Audited Balance sheet of
respective financial year is to be enclosed along with turnover certificate duly certified by
registered CA. A copy of IT return for these years should also be submitted.
7. The bidders average turnover from eGovernance/IT consultancy in India should be average
Rs. 40 crores in the corresponding 3 years as above. The turnover certificate duly certified by
registered CA should be submitted in support of eGovernance/IT Consultancy.
8. The bidder should have completed 5 eGovernance/IT consultancy jobs each of value more than
50 lacs or must have achieved project milestone value more than 50 lacs in each of the 5 IT
Consultancy/e-Gov. project/BFSI in the last 3 years. Information on the jobs may be furnished
as per Annexure-Technical Bid.
9. The bidder should have minimum number of resources on their roles as per qualification &
experience in domain area etc. as defined in Annexure-Educational Qualification &
Experience.
The bids consisting of documents in support of the above criteria 4.1 to 4.9 and those
required as per Annexure-Technical Bid and Technical Evaluation Criteria should
be uploaded electronically and document properly page numbered and indexed.
5.
Bidding Process
Bidders are advised to study the Bid Document carefully. Submission of the Bid shall be deemed to
have been done after careful study and examination of all instructions, eligibility norms, terms and
requirement specifications in the bidding document with full understanding of its implications. Bids not
complying with all the given clauses in this bidding document or failure to furnish all information
required by the bidding documents or submission of a bid not substantially responsive to the bidding
documents in every respect will be at bidders risk and may result in the rejection of Bid.
Page 7 of 38

5.1.
Pre-bid Meeting
NICSI shall hold a pre-bid meeting with the prospective bidders as per Activity Schedule in the NICSI
conference hall. Queries received, from the bidders, two days prior to the pre- bid meeting shall be
addressed. The queries can be sent to NICSI through email at [email protected] in .xls or .xlsx format
carrying details like S. No., referred clause, query/suggestion. Queries not sent in the required format
shall not be entertained.
5.2.
Amendment of Bidding Documents
1. At any time prior to the last date for receipt of bids, NICSI, may, for any reason, whether at its
own initiative or in response to a clarification requested by a prospective bidder, modify the
bidding documents by an amendment. The amendment will be notified on NICSIs website,
which will be binding on the prospective bidders to consider the amendment for quoting.
2. In order to give prospective bidders reasonable time to take the amendment into account in
preparing their bids, NICSI may, at its discretion, extend the last date for the receipt of bids.
3. No bid may be modified subsequent to the last date for receipt of bids. No bid may be withdrawn
in the interval between the last date for receipt of bids and the expiry of the bid validity period
specified in the bid. Withdrawal of a bid during this interval may result in forfeiture of Bidders
EMD.
5.3.
Language of Bid
The Bid prepared by the Bidder, as well as all correspondence and documents relating to the Bid
exchanged by the Bidder and NICSI, shall be written in English. Supporting documents and printed
literature furnished by the bidder may be in another language provided they are accompanied by an
accurate translation of the relevant pages in English. For the purposes of interpretation of the bid, the
translation shall govern. Information supplied in another language without proper translation shall be
rejected.
5.4.
Bidding Cost
The Bidder shall bear all costs associated with the preparation/submission of bid,
presentations/demonstration during technical evaluation of the Bid. NICSI will in no case be responsible
or liable for those costs, regardless of the conduct or outcome of the bidding process.
5.5.
5.5.1.
1. The Bidders shall furnish a demand draft/bankers cheque, of Rs. 10,00,000/- (Rupees Ten
lakhs) towards EMD. EMD must be submitted, by Demand Draft / Pay Order / Bank Guarantee
(valid for a period of 180 days from the last day of bid submission) of any scheduled
nationalized / commercial bank drawn in favour of
NATIONAL INFORMATICS CENTRE SERVICES INC., New Delhi, payable at New Delhi.
2. The EMD of unsuccessful bidders shall be returned without interest after finalization of the
tender. EMD of the successful bidders shall be returned without any interest, on receipt of Bank
Guarantee (BG) of equal amount valid for the period of empanelment / extended empanelment.
In case NICSI/ NIC assigns jobs to the empanelled bidders just before the end of the
Page 8 of 38

empanelment, the BG shall be extended for the period of one more year or till the satisfactory
job completion, whichever is earlier.
3. Firms/suppliers, who are registered for items mentioned in Technical with NSIC under Single
Point Registration Scheme, shall be considered for exemption from furnishing the EMD by the
Competent Authority. In such cases, an attested copy of the VALID Registration Certificate
from NSIC must be furnished. Mere registration as a SSI Unit does not qualify the Firm for
exemption from furnishing the EMD.
4. In the absence of a valid certificate from the NSIC or proper Bank Draft of EMD amount, such
bids will be rejected straightway.
5. The BG shall be released after satisfactory job completion or expiry of empanelment, whichever
is later.
5.5.2.
Forfeiture of Earnest Money Deposit/Security Deposit

The Earnest Money Deposit can be forfeited if a Bidder
With draws its bid during the period of bid validity.
Does not accept the correction of errors.
In case of the successful Bidder fails to sign the contract within the stipulated
time.
5.6.
Bid Submission
1. Tender bid must contain the name, office and after office hours addresses including telephone
number(s) of the person(s) who are authorized to submit the bid with their signatures.
2. Un-signed & un-stamped bid shall not be accepted.
3. All pages of the bid being submitted must be signed and sequentially numbered by the bidder
irrespective of the nature of content of the documents.
4. Bids NOT submitted as per the specified format and nomenclature will be out rightly rejected.
5. Ambiguous bids will be out rightly rejected. NIC/NICSI will NOT be responsible for any delay
on the part of the vendor in obtaining the terms and conditions of the tender notice or submission
of the tender bids.
6. Bidders shall indicate their rates in clear/visible figures as well as in words. In case of a
mismatch, the rates written in words will prevail.
7. Financial bid may be submitted as per Annexure: Financial bid format (Abridged Financial
Bid & Detailed Financial Bid) for the corresponding description.
8. The interested bidders may submit their Bid to NICSI on or before the time mentioned in the
Appendix for Activity Schedule as per Annexure Bid Submission Procedure.
9. The Technical and Financial bids have to be uploaded as given in the Appendix for Uploading
Procedure. Therefore, except for the drafts, no physical document is to be submitted by the
agencies.
10. As the bids can be uploaded only up to the defined date and time, there cant be any late bids.
NICSI will not be responsible for any delay in obtaining the terms and conditions of the tender
or uploading of the bid on NICSIs e-procurement portal before the due date and time of
submission.
11. Any bid received by NICSI after the prescribed deadline for submission of bids will be
summarily rejected and returned unopened to the Bidder. NICSI shall not be responsible for
any postal delay or non-receipt / non-delivery of the documents. No further correspondence on
this subject will be entertained.
12. Bids, complete in all respects, must be uploaded on the mentioned site by the due date and time.
13. In the event of the specified date for the submission of Bids being declared a holiday, the Bids
can be uploaded up to the appointed time on the next working day for which NICSI will make
necessary provisions.
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14. NICSI may, at its own discretion, extend the date for uploading of bids. In such a case all rights
and obligations of NICSI and the bidders shall be applicable to the extended time frame.
15. At any time prior to the last date for receipt of bids, NICSI, may, for any reason, whether at its
own initiative or in response to a clarification requested by a prospective agency, modify the
Tender Document by an amendment. The amendment will be notified on NICSIs website
http://nicsi.nic.in well as on e-procurement portal http://eproc-nicsi.nic.in and should be taken
into consideration by the prospective agencies while preparing their bids.
16. The offers submitted as documents, by telex/telegram/fax/Email or any manner other than
specified above will not be considered. No correspondence will be entertained on this matter.
17. Bids not quoted as per the format given by NICSI will be rejected straightway.
18. No deviation from the tender specifications & terms and conditions will be accepted.
19. Printed terms and conditions of the bidders will not be considered as forming part of their bid.
In case terms and conditions of the contract applicable to the Invitation of bid are not acceptable
to any bidder, they should clearly specify the deviations in their bids.
20. Tender process will be over after the issue of empanelment letter(s) to the selected vendor(s).
21. The bids should be submitted as per Annexure : Bid Submission Procedure.
5.7.
Bid Opening
The bids will be opened in the presence of bidders representatives (only one) who choose to attend the
Bid opening sessions on DD/MM/YYYY at HH:MM Hrs. The bidders representatives who are
present shall sign a register evidencing their attendance. In the event of the specified date of Bid opening
being declared a holiday for NICSI, the Bids shall be opened at the same time and location on the next
working day.
5.7.1.
Opening of Packet 1 and Envelope 1 - EMD
The EN-1 containing scanned copy of DD/BG of EMD will be opened in the first instance in the
presence of bidders representatives. Bid received without EMD will be rejected straight way.
5.7.2.
Opening of Packet-2 & Packet-3 Eligibility Criteria & Technical Bid
The EN-2 (Eligibility Criteria and Technical bids) of only those vendors, whose EMD instruments are
found to be in order, will be opened afterwards in the same bid opening session, in the presence of the
vendors representatives.
5.7.3.
Opening of Packet-4 - Abridged Financial Bid
1. NICSI at its discretion may call for revised financial bids from the technically accepted bidders,
which should be submitted within the stipulated time period set out by NICSI. The rates quoted
for any of the resources in the revised financial bids shall not be more than the original financial
bids, otherwise the bid shall be rejected and EMD forfeited.
2. Abridged Financial bid, original and revised, if any, of the bidders whose technical bids qualify
as per the prescribed eligibility conditions and other tender terms without any deviations, shall
be opened electronically on a notified date and time. The financial bid will then be passed on
to a duly constituted Financial Evaluation Committee (FEC) for evaluation.
5.7.4.
Opening of Envelope 2 Detailed Financial Bid
Having identified the L1 bidder based upon the Abridged Financial Bids, Detailed Financial Bid of only
L1 bidder shall be opened on a date and time duly notified in the presence of bidders representatives
(only one per bidder). The rates quoted by L1 bidder in Detailed Financial Bid shall be accepted as the
tender rates. If L1 bidder as decided on the basis of GTV quotes zero or incredibly low rates or failed
Page 10 of 38

to quote in any of the constituent items in the detailed cost breakup, its bid will be rejected and EMD
will be forfeited. The next successive lowest quoting bidder will be declared as L1, if found in order as
per tender terms and conditions and so on.
5.8.
Bid Validity
All the bids must be valid for a period of 180 days from the last date of bid submission.
However, the rates should be valid for the initial/extended period of empanelment from the
date of empanelment. No request will be considered for price revision during the empanelment
(contract) period. If necessary, NICSI will seek extension in the bid validity period beyond 180
days. The bidders, not agreeing for such extensions will be allowed to withdraw their bids
without forfeiture of their EMD.
6.
Bid Evaluation
1. The empanelment will be a two phase process i.e. technical evaluation followed by financial
evaluation of the technically qualified bidders.
2. Any effort by a bidder to influence NICSI's bid evaluation, bid comparison or contract award
decisions may result in the rejection of the bidder's bid and forfeiture of the bidder's EMD.
3. When deemed necessary, NICSI may seek clarifications on any aspect of their bid from the
bidder. However, that would not entitle the bidder in the substance of the tender submitted or
price quoted. This would also not mean that their bid has been accepted.
4. NICSI may waive any minor informality or non-conformity or irregularity in a bid, provided
such waiver does not prejudice or affect the relative ranking of any other bidder.
5. NICSI reserves the right to accept any bid, and to cancel/abort the Tender process and reject all
bids at any time prior to award of Contract, without thereby incurring any liability to the
affected bidder or bidders, of any obligation to inform the affected bidder of the grounds for
NICSIs action and without assigning any reasons.
6.1.
Technical Evaluation
1. The technical bids shall be evaluated by a duly constituted Technical Evaluation Committee
(TEC).
2. The first process for the TEC is to examine the eligibility of the bidders as per the tender
specifications.
3. Bids of the bidders, not satisfying the eligibility criteria shall be rejected.
4. If there is only one bid, NICSI reserves the right to process the single bid or take recourse to
the process of re-tendering.
5. On request from the TEC, the bidders may have to submit additional information. However,
that would not entitle the bidder to change or cause any change in the substance of the tender
submitted.
6. The TEC shall call the eligible bidders for a presentation of the projects handled by them and
quoted here. The time limit, in which the bidders have to submit the additional information or
present their projects, will be decided by the TEC and its decision will be final in this regard.
Bidders failing to adhere to the specified time limit will be rejected.
7. The TEC will then evaluate information submitted in Packet 3-Technical Bid as per tender
terms and work out marks obtained by each bidder on the basis of information submitted in
Annexure-Technical Evaluation Criteria.
8. Bidder securing 75% and above marks will only be considered technically qualified.
9. The financial evaluation will be followed for technically qualified bidders.
6.2.
Financial Evaluation
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1. The financial bids will be opened in the presence of bidders representatives (one per bidder).
2. A Financial Evaluation Committee (FEC) would scrutinize the commercial bids. The bids,
found lacking in strict compliance to the commercial bid format shall be rejected straightaway.
3. Financial bids will be evaluated on the basis of total price. Any alteration / overwriting / cutting
in the bid should be duly countersigned else it will be out rightly rejected. Conditional tenders
shall NOT be accepted on any ground and shall be rejected straightway.
4. For consideration of their bids, the bidders have to quote rates for all the 15 resource levels
(Management/Functional Profile, Technology Profile and Subject Matter Expert) in the detailed
financial bid (Annexure-Detailed Financial Bid).
5. The rates quoted should be as per industry standards for the educational qualifications and
experience as per Annexure-Educational Qualification & Experience.
6. For any of the resource levels, bids, quoting zero or incredibly low rates compared to the
industry prevalent rates, will be rejected and EMD forfeited.
7. Commercial Bids with GTVs that are less or more than 30% of the average bid price will be
disqualified. The average bid price is computed by adding GTVs of ALL the technically
qualified bidders and dividing the same by the number of technically qualified bidders
8. L1 agency shall be the one quoting least value of GTV in the Abridged Financial Bid and shall
be determined amongst the bidders qualified after point 7 above. In case more than one agency
quotes the same value of GTV then agency having maximum total turnover will be reckoned
as L1. A list of L1, L2, L3..and so on will be prepared and detailed financial bid of the L1
bidder shall be opened.
6.3.
Panel Formation
1. If L1 bidder as decided on the basis of GTV quotes zero or incredibly low rates or failed to
quote in any of the constituent items in the detailed cost breakup, its bid will be rejected and
EMD will be forfeited. The next successive lowest quoting bidder will be declared as L1, if
found in order as per tender terms and conditions and so on.
2. A panel of upto Five vendors will be formed by giving successive opportunity to L2, L3, L4.
bidders to match the lowest unit rates finalized as above. If none of the bidders other than L1
bidder agree to match the L1 rates, there shall be only one vendor on panel.
7.
Award of Contract (Empanelment)
7.1.
Signing of Contract
1. NICSI will have a panel of upto five bidders for availing the services during the period of
empanelment, which will be initially for two years. Depending on the project requirements,
NICSI may extend the period of empanelment for additional one year through mutual
consent. The empanelled bidders will have to renew/re-submit the security deposit for the
extended period of empanelment.
2. On written communication from NICSI for having qualified for empanelment the bidder will
sign the contract (letter of empanelment) within 7 days of such communication. Failing which
the offer will be treated as withdrawn and EMD forfeited. NICSI reserves the right to extend
the offer to the next eligible bidder.
3. The bidders selected for empanelment will give security deposit of Rs. 20,00,000/- (Rs. Twenty
Lakhs) in the form of Bank Guarantee from a scheduled commercial bank for the duration of
the empanelment or extended period, if any, in favour of NICSI, New Delhi. On receipt of BG,
EMD will be refunded without any interest.
4. The conditions stipulated in the contract will be strictly adhered to and violation of any of these
conditions will entail termination of the contract without prejudice to the rights of the NICSI.
In addition, NICSI will be free to forfeit the EMD/Security deposit and getting the assigned
work done from alternate sources at the risk and cost of the defaulting bidder
Page 12 of 38

5. Empanelled bidder may also be used by NIC projects.

6. The incidental expenses of execution of agreement/contract shall be borne by the respondents.
7.2.
Confidentiality
1. The empanelled bidder and their personnel shall not, either during the term or after expiration
of this contract, disclose any proprietary or confidential information relating to the services,
contract or business or operations of NIC/NICSI or its clients without the prior written consent
of NICSI.
2. The agency will ensure that no information about the software, hardware, and database the
policies of the client organization are taken out in any form including electronic form or
otherwise, from the client site by the manpower posted by them.
8.
Project Process/Work Orders
8.1.
Placement of Work Orders
1. NIC/NICSI may place the work orders on the empanelled agencies for its own requirement or
for its projects on behalf of its clients. The Work Order may encompass the complete scope of
work or may require few services. Depending on the requirement, the work orders may be
placed to any one of the empanelled agency; more than one depending on the project
requirement or the TOR may be given to more than one empanelled agency for their proposals
for the specific scope of work using the L1 rates.
2. In case of hiring the services of Consultants for Capacity Augmentation, the work order will be
released in man-month mode with payment on submission of monthly bills.
3. In case of Delivery Based Model, the estimated effort will be basis for arriving at lump-sum
cost and accordingly, the work order will be released indicating the lump sum amount with
break-up on consultancy services, Travel Cost, if any. In this case the payment may be released
based on milestones/deliverables as recommended by Project Review Committee or other such
committee set-up for this purpose. In order to execute the order, no further enhancement in cost
will be made for same set of milestones/deliverables. The bidder has to deploy additional
resources In order to meet the milestones/deliverables as defined by PRC.
8.2.
The projects will be executed as per project execution models defined in Annexure-Project
Execution Models. The role of PRC will be as follows
1. Define the scope of the project to the bidder to facilitate preparation of Annexure-Proposed
Consultants for Capacity Building or Annexure-Estimated Resource Deployment Proposal
depending on the model selected.
2. Assess/recommend the time period and man power efforts for project assignment to the
empanelled bidders.
3. Act as an interface between the bidder and NICSI/NIC user department, if any.
4. Supervise the project progress until its full implementation. PRC will ensure that the assigned
job is completed as per the schedules given in the work order.
5. PRC would advise the bidder to post additional manpower, free of any additional charge, if
there are perceived slippages on the time schedules.
6. Offer clarifications to the bidder queries vis a vis project objectives.
7. Recommend release of funds and penalties for delay. For long duration projects the payments
will be activity based while for short duration projects (less than 3 months) payments will be
released on project completion.
Page 13 of 38

8. The PRC may monitor following

a. Review the progress of the project as per TOR and contractual obligations of the
bidders involved in the project in terms of deliverables and timelines.
b. Assess the quality of deliverables and to accept or reject any part of the
assignment/work order.
c. Decide on levying appropriate liquidated damages or penalty if the assignment is not
carried out as per the assigned work order and/or if the quality of services is found
inferior.
8.3.
Project Schedule
Project assignments to the empanelled bidders will be on the basis of time/cost estimates submitted by
the bidders, duly evaluated by the PRC and approved by the competent authority.
Each project, therefore, will have a definite date of project completion. For any time slippages, the
bidders can induct more resources at their cost to meet the time schedules. Project delays on account of
the Bidder will attract a penalty as per penalty terms & conditions.
9.
Payment Terms
1. The payment has been envisaged based on the scope of work for which the work order has been
placed with the vendor.
2. All payments shall be made subject to deduction of TDS (Tax deduction at Source) as per the
Income Tax Act, 1961 and other applicable taxes if any as per Government of India rules.
3. Service Tax or any other tax will be payable only if these are specifically mentioned in
Appendix for FEC: Financial Bid Information.
4. All payments shall be made subject to adjustment of applicable penalties.
5. For long term projects, phase wise payments will be released as proposed by the bidder in
Annexure-III, as approved by the competent authority and duly recommended by the PRC.
However, payments for short duration projects (less than 3 months,) will be made on project
completion on submission of a Performance Report/Project Review Report.
6. No TA/DA will be admissible for the first posting of a professional. However, a
professional would be entitled to TA/DA if s/he is asked to go on tour for project work
from her/his project site.
7. TA/DA will be reimbursed on production of original documents. Each work order will be
considered a project and TA/DA shouldnt exceed 15% of the work order value.
8. The payments will be released against pre-receipted bills in triplicate in the name of User A/c
NICSI accompanied with Performance Report/Project Review Report. Payment will be made
within 30 days of submission of completed documents.
9. In case the submission of bills to NICSI, along with the necessary documents i.e. PODs/BGs
etc., is delayed by the vendor beyond 30 days from the date of issue of bill or delivery of
materials etc., whichever is earlier, the entire liability towards payment of interest/penalty to
the tax authorities would be on the cost of respective vendors so that NICSI is not burdened
unnecessarily with this amount. The entire amount will be deducted from the payment due to
respective vendor.
10. The agency would submit pre-receipted bills in triplicate in the name of NICSIs client, a/c
NICSI, on a quarterly basis. The bills will be processed within 30 days if they are complete in
all respect. The bills should carry a satisfactory performance certificate from the client.
9.1.
Penalty
1. Project delays on account of the Bidder will attract a penalty of 1% (one percent) per week of
the total project value upto 6 weeks. Thereafter, work order will be treated as cancelled and
Page 14 of 38

cancellation charges of 10% of work order value will be levied. In addition, security money/BG
will be forfeited and NIC/NICSI will be free to get the job done from an alternate source at the
risk and cost of the defaulting bidder.
10.
Terms and Conditions
10.1.
General
1. The agency would take adequate such measures as to maintain the sanctity of the database, if
any, by keeping appropriate backups and to prevent database contents, either in part or in full,
falling into the hands of any unauthorized person(s).
2. The professionals have to use their own laptops, mobile etc. for doing the project work.
3. All panel bidders automatically agree with NICSI for honouring all aspects of fair trade
practices in executing the work orders placed by NICSI.
4. The bidder shall be responsible for any damage to equipments, property and third party
liabilities caused by acts on part of its deployed manpower at NICSIs client premises. All
equipment shall be used only for the purpose of carrying out legitimate business of client
organization and shall not be put into any other use.
5. The staff deployed by the bidder at clients site, if any, shall maintain office decorum. They
shall be courteous, polite and cooperative and able to resolve the users problems. The bidder
shall verify the character antecedents before deploying any person at NICSI/client organization.
6. For the manpower deployed, the bidder shall keep with them, their present and permanent
address, educational and technical qualification details, specimen signature, two passport size
photographs and furnish these details/information to NICSI, as and when required.
7. The empanelled bidder will not be entitled to make any claim, whatsoever, against NICSI/NIC
under or by virtue of or arising out of this contract nor will NICSI/NIC entertain or consider
any such claim for the jobs accepted post empanelment.
8. During empanelment period if the bidders name got changed due to acquisition, amalgamation
etc., and bidder must inform NICSI with all required documents within one month of its name
change. NICSI will not entertain any name change requests during the bidding process. In this
case the bid will be rejected straightaway.
9. The selected bidder shall not outsource the work to any other associate/franchisee/third party
under any circumstances. If it so happens then NICSI shall impose sanctions which shall
include: forfeiture of the security deposit, revocation of bank guarantees (including the ones
submitted for other work orders) and termination of the Contract for default.
10. NICSI may by written notice sent to the selected bidder, terminate the work order and/or the
Contract, in whole or in part at any time of its convenience. The notice of termination shall
specify that termination is for NICSI's convenience, the extent to which performance of work
under the work order and/or the contract is terminated, and the date upon which such
termination becomes effective. NICSI reserves the right to cancel the remaining part and pay
to the selected bidder an agreed amount for partially completed Services.
11. In the event of the bidders company or the concerned division of the company is taken
over/bought over by another company, all the obligations under the agreement with NICSI,
should be passed on for compliance by the new company / new division in the negotiation for
their transfer.
12. The aggregate liability of the empanelled agency under this agreement, or otherwise in
connection with the services to be performed hereunder, shall in no event exceed the total fees
payable to the empanelled agency hereunder. The empanelled agency shall only be liable for
the direct damages or loss arising out this agreement or otherwise from its services and not for
any indirect or consequential damages. The preceding limitation shall not apply to liability
arising as a result of the Consultant's fraud or willful misconduct in performance of the services
hereunder
Page 15 of 38

10.2.
Indemnity
1. NICSI and its client organizations stand indemnified of all legal obligations,
past/present/future, and the bidder may have with its professionals.
2. NICSI and the clients stand absolved for any liability on account of death or injury sustained
by the Bidder staff during the performance of the empanelment and also for any damages or
compensation due to any dispute between the bidder and its staff.
3. The empanelled Bidder will indemnify NICSI of any infringement of third party rights be they
under the Patents Act or the IPR.
10.3.
Intellectual Property Rights
1. The IPR and copyright will be with NIC/NICSI and the bidder will not have any stake in the
deliverables during the course of assignment.
2. The agency or its deployed personnel, by virtue of working on NICSI/Clients projects, cant
claim any rights on the work performed them. NICSI/Client will have absolute rights on the
work assigned and performed by them. Neither any claims of the agency or its deployed
professionals will be entertained on the deliverables.
10.4.
Termination for Insolvency & default
10.4.1. Suspension
NICSI may by a written notice of suspension, suspend all payments to the empanelled bidder under the
contract, if the empanelled bidder fails to perform any of its obligations under this contract provided
that such notice of suspension:
1. will specify the nature of the failure and
2. will request the empanelled bidder to remedy such failure within a specified period from the
date of issue of such notice of suspension.
10.4.2. Termination for Insolvency

NICSI may at any time terminate the work order / contract by giving written notice of four weeks to the
bidder, without any compensation to the bidder, if the bidder becomes bankrupt or otherwise insolvent.
NICSI may at any time terminate the empanelment by giving written notice to the Bidder without any
compensation if the empanelled bidder becomes bankrupt or otherwise insolvent or in case of
dissolution of firm or winding up of company, provided that such termination will not prejudice or
effect any right of action or remedy which has accrued thereafter to NICSI.
10.4.3. Termination for Convenience

NICSI reserves the right to terminate by prior written notice, the whole or part of the contract. The
notice of termination will specify that termination is for NICSIs convenience, the extent to which
performance of work under the contract is terminated and the date on which such termination becomes
effective.
10.4.4. Termination for default

1. Default is said to have occurred
a. If the bidder fails to deliver any or all of the services within the time period(s) specified
in the work order or any extension thereof granted by NICSI.
Page 16 of 38

b. If the bidder fails to perform any other obligation(s) under the contract / work order.
2. If the bidder, in either of the above circumstances, does not take remedial steps within a period
of 30 days after receipt of the default notice from NICSI (or takes longer period in spite of what
NICSI may authorize in writing), NICSI may terminate the contract / work order in whole or
in part. In addition to above, NICSI may at its discretion also take the following actions
a. NICSI may transfer upon such terms and in such manner, as it deems appropriate work
order for similar support service to other bidder and the defaulting bidder shall be liable
to compensate NICSI for any extra expenditure involved towards support service to
complete the scope of work totally.
10.5.
Force Majeure
1. Force majeure clause shall mean and be limited to the following in the execution of the contract
/ purchase orders placed by NICSI :a.
b.
c.
d.
War / hostilities.
Riot or Civil commotion.
Earthquake, flood, tempest, lightning or other natural physical disaster.
Restriction imposed by the Government or other statutory bodies, which is beyond the
control of the bidders, which prevent or delay the execution of the order by the bidder.
2. The bidder shall advise NICSI in writing, duly certified by the local Chamber of Commerce,
the beginning and the end of the above causes of delay, within seven days of the occurrence
and cessation of the force majeure conditions. In the event of a delay lasting for more than one
month, if arising out of clauses of force majeure, NICSI reserve the right to cancel the order
without any obligation to compensate the bidder in any manner for what so ever reason.
3. Notwithstanding the provisions of the tender, the Bidder will not be liable for forfeiture of its
performance guarantee, liquidated damages or termination for default, if and to the extent that,
its delay in performance or other failure to perform its obligations under the contract is the
result of an event of Force Majeure.
4. For purposes of this Clause, Force Majeure means an event beyond the control of the Bidder
and not involving the Bidder and not involving the Bidders fault or negligence and not
foreseeable. Such events may include, but are not restricted to, acts of NICSI either in its
sovereign or contractual capacity, wars or revolutions, fires, floods, epidemics, quarantine
restrictions and freight embargoes.
5. If a Force Majeure situation arises, the empanelled Bidder will promptly notify NICSI in writing
of such conditions and the cause thereof. Unless otherwise directed by NICSI in writing, the
Bidder will continue to perform its obligations under the contract as far as reasonably practical
and will seek all reasonable alternative means for performance not prevented by the Force
Majeure event. NICSI may terminate this contract, by giving a written notice of minimum 30
days to the Bidder, if as a result of Force Majeure, the Bidder being unable to perform a material
portion of the services for a period of more than 60 days.
10.6.
Arbitration
NICSI and the bidder will make every effort to resolve amicably by direct negotiation any disagreement
or dispute arising between them under or in connection with the work order. If any dispute will arise
between parties on aspects not covered by this agreement, or the construction or operation thereof, or
the rights, duties or liabilities under these except as to any matters the decision of which is specially
provided for by the general or the special conditions, such dispute will be referred to two arbitrators,
one to be appointed by each party and the third to be appointed by the Ministry of Electronics and
Information Technology, Government of India, and the award of the arbitration, as the case may be,
will be final and binding on both the parties. The arbitrators with the consent of parties may modify the
Page 17 of 38

time frame for making and publishing the award. Such arbitration will be governed in all respects by
the provision of the Indian Arbitration Act, 1996 or later and the rules there under and any statutory
modification or reenactment, thereof. The arbitration proceedings will be held in New Delhi, India.
10.7.
Applicable law
The work orders will be governed by the laws and procedures established by Govt. of India, within the
framework of applicable legislation and enactment made from time to time concerning such commercial
dealings/processing. Any default in the terms and conditions of the tender by the bidder will lead to
rejection of bid/work order and forfeiture of EMD/Security Deposit.
Page 18 of 38

Annexures
A. Abbreviations
Acronym
CMM
DD
DGM
DM
EOI
EMD
FAQ
FEC
GUI
HOD
ISO
MD
MeitY
NIC
NICSI
PEC
PLC
PM
PRC
SDLC
SEI
SLA
SOW
TD
TDS
TEC
TESA
TOR
WO
Description
Capability Maturity Model
Demand Draft
Deputy General Manager
Deputy Manager
Expression of Interest
Frequently Asked Question
Financial Evaluation Committee
Graphical User Interface
Head of Department
International Organisation of Standards
Managing Director
Ministry of Electronics and Information Technology
National Informatics Centre
National Informatics Centre Services Incorporated
Project Execution Committee
Project Life Cycle
Project Manager
Software Development Life Cycle
Software Engineering Institute
Service Level Agreement
Scope of Work
Tender Document
Tax Deduction at Source
Technical Evaluation Committee
Tender, Empanelment and Strategic Alliances
Terms of Reference
Work Order
Page 19 of 38

B. Bid Submission Procedure

Following procedure may be followed for uploading/submission of documents
1.
The bids for this tender have to be submitted in accordance with the instructions given below:
(a)
Online Submission
The packets as mentioned below have to be uploaded online on the NICSI e-procurement portal
http://eproc-nicsi.nic.in. For this the Agencies must have obtained a class 2 digital signature certificate as
described on the afore-mentioned portal.
The file should be saved in a PDF version and marked as:
EMD_<Bidders Name>.pdf and should comprise of the following items:
Scanned copy of EMD
Packet 1
The PDF file not containing the above documents or containing the financial bid in
explicit / implicit form will lead to rejection of the bid.
The file should be saved in a PDF version and marked as
Packet -2
Eligibility__<Bidders Name>.pdf and should comprise of the information

asked in Eligibility Criteria Section of the tender document.
The file should be saved in a PDF version and marked as
Packet 3
Packet 4
(b)
Technical__<Bidders Name>.pdf and should comprise of the information

asked in Technical Evaluation Criteria Section of the tender document.
The should be saved in a XLS version and marked as
Abridged _ <Bidders Name>.xls and should contain the financial bid as per the
format provided in Annexure ABRIDGED FINANCIAL BID of the tender
document.
Hardcopy Submission
The bidder is required to submit the envelopes as required in the table below to the NICSI Tender
Division on or before the last date & time of submission of bid.
Submission of Covering Letter as per TEC Form 1 COVERING LETTER FOR
BID and Earnest Money Deposit
The envelope should be superscripted as EMD<Bidder Name> < Tender No.>.
Envelope 1
Envelope 2
Scanned copy of the Demand draft/Bank guarantee also needs to be uploaded as a

part of Packet 1 of the bid.
In case the bidder is claiming exemption from submitting EMD, then relevant
certificates justifying the claim should be submitted in place of Demand Draft/Bank
Guarantee for EMD.
Submission of Detailed Financial Bid
The bidder is required to submit the Detailed Financial Bid as per the format
provided in Annexure - DETAILED FINANCIAL BID to NICSI Tender Division
on or before the last date & time of submission of bid.
The envelope should be sealed and superscripted as Detailed Financial Bid/
<Bidder Name> / < Tender No.>.
Page 20 of 38

2.
NICSI will not accept delivery of proposal in any manner other than that specified in this section.
Proposal delivered in any other manner shall be treated as defective, invalid and rejected.
3.
Eligibility/Technical proposal should not contain any commercial information.
4.
A board resolution/ power of attorney (as the case may be) authorizing the Bidder to sign/ execute the
proposal as a binding document and also to execute all relevant agreements forming part of RFP shall be
included in Packet -1.
Page 21 of 38

C. Activity Schedule
Activity
Date of Publication on http://eprocnicsi.nic.in
Downloading of the Tender Document
Seek Clarifications Start Date
Seek Clarifications End Date
Pre-bid meeting
Bid submission start date
Bid submission end date
Opening of Bids (Eligibility and Technical)
Date
DD/MM/YY
From the next day of its publication on
the website
2 Days after its publication
2 days before the pre-bid meeting
DD/MM/YYYY at HH:MM Hrs in NICSI
office
DD/MM/YYYY after HH:MM Hrs
DD/MM/YYYY by HH:MM Hrs
DD/MM/YYYY at HH:MM Hrs in NICSI
office
Page 22 of 38

D. Educational Qualifications and Experience

1. Table-1 Management/Functional Profile
Qualifications:
Minimum Graduates with MBA or Minimum CA/CS/LLB

S.
No.
1
2
Resources (MKA)
Consultants (15 yrs & above)
Consultants (10 yrs and < 15
Yrs)
3
4
5
Consultants (6 yrs and < 10 Yrs)

Consultants (< 3 Yrs)
Min. Experience
in no. of years
No. of Resources on
Bidders Roles
15
10
16
2. Table-2 Technology Profile

Qualifications:
a. Minimum B.E./B. Tech./MCA/M. Tech. or equivalent or
b. Graduates/Postgraduates with certifications
S.
No.
1
2
Resources (MKA)
Yrs)
3
4
5

Min. Experience
in no. of years
No. of Resources on
Bidders Roles
15
10
16
3. Supportive document as CVs are required to be submitted

4. The Years of experience will be counted only from the date of eligible qualifications as per
category defined in RFP.
Page 23 of 38

E. Indicative Work Profiles for Various Positions

1. Management/Functional Profile
S.
No.
1
Profile
Indicative Work Description
Business Process ReEngineering
Strategy & Management -
Application Rollout &

Performance audit
DPR, RFP Preparation &

Bid process Management
Finance & Accounts
Procurement Policies
HR Management, capacity
building
Legal Matters
Study of business processes, Organization structure of

government departments, preparation of As-Is Process
maps, identification and analysis of gaps and proposing ToBe processes for improved and efficient delivery of G2G,
G2B and G2C services with the use of ICT.
Consultancy for strategic planning and management during
any/all phases of
assessment/planning/implementation/continuous strategy
for implementation and rollout of large/medium/small
ICT/eGovernance service delivery project including
feasibility study/policy assessment/impact assessment/IT
roadmap etc.
To provide consultancy support in any/all phases of the
project viz initiation, planning, executing, transitioning
while managing scope, time, risk etc. before, during and
after implementation of any ICT/eGovernance service
delivery project
Consultancy during any/all phases of Bid Process
Management including preparation of Detailed Project
Report (DPR), Business model, risk analysis, stakeholder
analysis, RFP Preparation (requirement
gathering/functional specifications/implementation
timelines/defining levels/payment terms/contract
finalization/costing model etc.), pre-bid meetings,
evaluation Qualification/Technical/Financial) etc.
Provide consultancy during any/all phases of
planning/operations for department/organization/institution
on matters related to finance and accounts which may
include accounting processes, advisory, analysis, chart of
Accounts and audits etc.
Provide consultancy on procurement matters in
Government department/organization/institution including
providing assistance on procurement of goods and services.
Advise/manage on matters related to e-Procurement/ tender
process/ policies/ standard operating procedures/ templates
etc.
Consultancy on preparation of HR Policy, manpower and
organization re-structure, training, capacity building,
organization development, HR manuals etc.
Consultancy support during any/all phases of project on
matters related to contract drafting & validation, legal
advice, arbitration, conflicts etc. It may also include
functional advisory on ICT enablement projects with
department/organization/institutions. The resource should
be well conversant with ICT act & related matters.
Page 24 of 38

2. Technology Profile
S.
No.
1
3.
Profile
Software
Solution
Architect
Compute,
storage,
virtualization
Data Centre
Power
Infrastructure
Data Centre
Cooling
Infrastructure
IT Network
Specialist
IT Security
Specialist
Indicative Work Description

Consultancy during any/all phases of the project on design and architecture
for Hardware/Software requirements in simple/complex heterogeneous
systems environments for large/medium/small projects leading to
enablement of IT enabled service delivery (G2G/G2B/G2C)
departments/organizations/institutions.
Consultancy during any/all phases of the project on sizing/solutions design
for large/medium/small may have requirements (Computing/Storage/
Virtualization) in heterogeneous systems environments leading to
enablement of IT enabled service delivery (G2G/G2B/G2C) for
government departments/organizations/institutions.
Consultancy during any/all phases of the project on
conceptualization/design/architecture/analysis/monitoring/performance
improvement for Electrical Power requirements for Large/Medium/Small
Server Room/Data Centre requirements.
conceptualization/design/architecture/analysis/monitoring/performance
improvement for Large/Medium/Small Server Room/Data Centre Cooling
requirements.
conceptualization/design/architecture/analysis/SLA monitoring/Third Party
Audit/performance Large/Medium/Small
Networking/LAN/WAN/eGovernance project with government
departments/ organizations/ institutions
Consultancy on IT Security during any/all phases of the project on
conceptualization/design/architecture/analysis/ SLA monitoring/Third
Party ISO27001/Security Audit/performance Large/Medium/Small
delivery/eGovernance project with government departments/organizations/
institutions.
Subject Matters Expert:
Subject
Matters
Expert
Post Graduate with minimum 20+ years of experience and

certification or specialization in domain areas
Consultancy support during any/all phases of the project in a
particular sector. Subject Matter Expert shall exhibit the highest level
of experience in performing a specialized job, task or skill in the
concerned domain related to e-Governance subject.
Page 25 of 38

Technical Evaluation Criteria

1. Number of years of Consulting firms (Max Marks 5)
S. No.
1
2
3
No. of Years
Max Marks
5+ years
6+ years
7+ years
Marks Obtained
3
4
5
2. Average Turnover from Consulting Services in India in last three years (Max Marks 5)
S. No.
1
2
3
Turnover
Max Marks
Rs. 200+ Crores

Rs. 250+ Crores
Rs. 350+ Crores
Marks Obtained
3
4
5
3. Average Turnover from eGovernance/IT Consulting Services in India in last three years (Max
Marks 5)
S. No.
1
2
3
Turnover
Max Marks
Rs. 40+ Crores

Rs. 100+ Crores
Rs. 150+ Crores
Marks Obtained
3
4
5
4. Number of IT consultancy jobs of value more than Rs. 50 lakhs in last three years. One extra
mark is awarded for every additional project. However 2 marks would be provided for each
project with value more than Rs. 1 crore. Above 10 projects, maximum marks 15 would be
provided.
S. No.
1
2
3
4
5
6
No. of Projects
Max Marks
5 Projects
6 Projects
7 Projects
8 Projects
9 Projects
10 Projects
Marks Obtained
10
11
12
13
14
15
5. Personnel proposed to be deployed on NICSI/NIC projects. The evaluation would be based on

educational qualification and experience of the personnel as per Annexure-Educational
Qualification & Experience Table T1, T2. (Max Marks 30)
S.
No.
1
2
Turnover
No. of
CVs
Marks per
CV
Max
Marks

6
16
1
0.5
6
8
16
0.5
32
0.25
Marks
Obtained
Yrs)

Yrs)

Yrs)
Page 26 of 38

6. Number of projects handled for various functional areas. Each project will carry 1 mark. The
projects with Project Management in Management Profile and Solution Architect in
Technology Profile will carry 2 marks. (Max. Marks 30)
S.
No.
1
2
Project Profile
Max Marks
Govt.
Pvt. Sector
Project
Projects
Management Profile
Technology Profile
Total
10
10
20
Marks Obtained
Govt.
Pvt. Sector
Project
Projects
5
5
10
7. Certifications (Max Marks 10)

S.
No.
1
2
Total
8.
9.
10.
11.
Certification
ISO Certification or equivalent
CMMI Level 5
Max Marks
Marks Obtained
5
5
10
Technical Presentation (Max. Marks 20)

Total Marks 120
Qualifying Marks 75%
Agencies securing > 75% of the total marks as above will only be considered technically
qualified.
Page 27 of 38

F. TEC Form 1:
Covering Letter
To
The Head of Department (Tenders)
National Informatics Centre Services Inc.
Hall No. 2 & 3, 6th Floor, NBCC Tower,
15, Bhikaji Cama Place, New Delhi 110 066
Sub: Bid for Empanelment of Consulting Companies for e-Governance Project/Services in ICT
Area.
Dear Sir,
1. Having examined the BID document and appendix thereto, we, the undersigned, in conformity
with the said document, offer to provide the said services as given in the BID document and the
terms of reference to be signed upon the award of contract.
2. We acknowledge having received the following addendum to the proposal document:
Addendum No.
Dated
3. We undertake, if our proposal is accepted, to provide the services enlisted in the contract within
time frame specified, starting from the date of receipt of empanelment letter from NICSI.
4. We agree to execute a contract in the form to be communicated by NICSI, incorporating all
agreements with such alterations or additions thereto as may be necessary to adapt such
agreement to the circumstances of the standard and notice of the award within time prescribed
after notification of your intention to accept this proposal.
5. Unless and until a formal agreement is prepared and executed this proposal together with your
written acceptance thereof shall constitute a binding contract agreement.
6. We would like to clearly state that we qualify for this work as our Bidder meets all the eligibility
criteria indicated by you in the BID document.
We understand that if the details given in support of claims made above are found to be untenable or
unverifiable or both our proposal may be rejected without any reference to us. We further clearly
understand that NICSI is not obliged to inform us of the reasons of rejection of our proposal.
It is certified that the information furnished here in and as per the document submitted is true and
correct and nothing has been concealed or tampered with. We have gone through all the conditions of
BID and are liable to any punitive action for furnishing false information/documents.
Dated this _____ day of ____________________ <YYYY>
Signature
(Bidder Seal)
__________________
In the capacity of
Duly authorized to sign documents/proposals for and on behalf of:
Page 28 of 38

G. TEC Form 2:
Technical Bid
1. Name of the Agency:

2. Address of the Agency:
3. Email Address:
4. Phone:
_________________________________________________
_________________________________________________
_________________________________________________
District ______________ PIN _____________
_________________________________________________
_________________________________________________
5. Incorporated as :
_______________ in year ___________ at ______________

(State Registered Firm, Co-operative Society or Partnership Firm)
6. Whether any Legal Arbitration/proceeding is instituted against the Agency or the Agency has
lodged any claim in connection with works carried out by them (Yes/No):
___________
If yes, please give details.
__________________________________________________
7. Whether the agency complies with the requirement of Registration under the Contract Labour
(Regulation and Abolition) Act (Yes/No):
__________________
8. Agency profile (*)
a. Name of the top executive:
___________________________________________
and designation:
___________________________________________
b. Email Address:
___________________________________________
c. Mobile Number:
___________________________________________
d. Service Tax Number:
___________________________
e. PAN:
___________________________
f. Office Strength Technical:
__________ Nos. Administrative: __________ Nos.
9. Bidders Turn over ( In Rs. Crores)
Turnover from
201314
2
201415
3
201516
4
Average
Turnover
5
1
Consultancy
A
eGovernance/IT
B
Consultancy
10. Please specify five IT consultancy jobs each of value more than Rs. 50 lakhs undertaken and
successfully completed in the last three years.
Information may be submitted in the following format. Please attach separate sheet for each project and submit work
orders & satisfactory completion certificates from the clients.
S. No.
1
2
3
4
5
6
7
Consultancy Assignment
Name of the Client with address
Year of undertaking the project
Project Name and summary (5 lines)
Project Start Date
Project Completion Date
Project Cost
Name of the Clients Contact person
with phone number
Details
Page 29 of 38

11. Payment Details

Particulars
EMD
Amount (in Rs.)
Draft No.
Date
Bank
Branch
10,00,000/=
Documents in support of the above may be furnished with page numbers indicated in the index.
Please use separate sheets wherever necessary.
(*) If the Agency has branch offices in India, please give profile of the branch offices as per
item (e) above.
Authorised Signatory
Name
Date:
Place
Company Seal
Page 30 of 38

H. Detailed Financial Bid

2. Resource Rates
_________________________________________________
Table 1: Management/Functional Profile

S.
No.
Resources with
Experience
Minimum
Agency
monthly
Margin
remuneration
(in
to the
percentage)
resource (in
Rs.)
2
3
Total
ManMonth
rate of
the
agency
4=2+
2x3
Consultants (15 yrs &

above)
2 Consultants (10 years
and < 15 years)
and < 10 years)
and < 6 years)
5 Consultants (< 3 years)
Total T1 = Sum of Column (6) of Rows 1 to 5
Weight
Total
6=4x5
0.08
0.09
0.11
0.11
0.08
Table 2: Technology Profile

S.
No.
Resources with
Experience
Minimum
Agency
monthly
Margin
remuneration
(in
to the
percentage)
resource (in
Rs.)
2

above)
and < 15 years)
3 Consultants (6 years and
< 10 years)
4 Consultants (3 years and
< 6 years)
5 Consultants (< 3 years)
Total T2 = Sum of Column (6) of Rows 1 to 5
Total
ManMonth
rate of
the
agency
Weight
Total
4=2+
2x3
6=4x5
0.08
0.09
0.11
0.11
0.08
Page 31 of 38

Table 3: Subject Matter Expert

S.
No.
Resources with
Experience
Minimum
monthly
remuneratio
n to the
resource (in
Rs.)
2
Agency
Margin
(in
percenta
ge)
1 Subject Matter Expert

Total T3 = Value of Column (6) of Rows 1
Total
ManMonth
rate of
the
agency
4=2+
2x3
Weight
Total
6=4x5
0.06
GROSS TOTAL VALUE (GTV) = T1 + T2 + T3 (as quoted above) = ___________________
3. The resources to be deployed at the above levels should be the bidders employees and
respectively they should have educational qualifications and experience as per AnnexureEducational Qualification and Experience. NIC/NICSI may call for this information for a
professional before her/his deployment.
4. For consideration of their bids, the bidders have to quote for all the resource levels. The rates
quoted should be as per industry standards for the prescribed experience. For any of the resource
levels, bids quoting zero or incredibly low rates compared to the industry prevalent rates will
be rejected and EMD forfeited.
5. The rates finalized will not be changed throughout the period of empanelment/extended
empanelment.
6. The empanelled agencies will provide service all over India. If a resource has to undertake a
tour in the interest of the NICSI project with the prior approval of the NICSI/NIC project head,
the TA/DA as per NICSI rates will be applicable.
7. Out of Pocket Expenses (OPE) for Consultants will be reimbursed on production of original
documents.
8. Each work order will be considered a project and OPE shouldnt exceed 15% of the work order
value. In case of NICSI empanelment is utilized by other Govt. department/State govt.,
Consultants lodging, boarding, daily expenses etc related to the project would be paid extra
limited to 15% of the work order value.
9. Service Tax and other taxes as applicable will be paid extra.
10. Each Job assignment will be done at the cost finalized depending on Project Execution Model
used in TOR.
Name
Date:
Place
Company Seal
Page 32 of 38

I. Abridged Financial Bid

Name of the Bidder:________________________________________________________
Prices should be quoted in Indian Rupees and indicated both in figures and words. Price in words will prevail, in
the event of any mismatch.
GROSS TOTAL VALUE (GTV)
------------------------------------------------------------------------------ (in numbers)
------------------------------------------------------------------------------ (in words)
Note:
The participating bidders must first fill rates in Detailed Financial Bid. Rates for all the items have to be quoted
for consideration of their bid.
In this proforma, the GROSS TOTAL VALUE as calculated in Error! Reference source not found.Detailed
inancial Bid has to be reproduced as above. This proforma shouldnt contain any detailed rates otherwise the bid
will be rejected.
Date:
Place:
Signature:
Name:
Page 33 of 38

J. Project Execution Models

1. Model 1 Consulting Assignment (Capacity Augmentation)
a. Communication for initiating the project from Ministry/Department
b. Preparation of Terms of Reference (TOR) indicating nature of work, duration,
resources required, place of deployment, reporting officer, deliverables, selection
criteria etc. for hiring the services of consultants from empanelled bidders
c. Constitution of Project Review Committee (PRC) and/or other such committees by
Ministry/Department with members from NIC, NICSI as well
d. Approval of TOR by Ministry/Department
e. Raising of PI by NICSI to Ministry/Department for release of funds
f. Transfer of Funds as per PI to NICSI by Ministry/Department
g. Circulation of resource requirement/TOR to empanelled bidders by NICSI
h. Selection of resources from empanelled bidders by PRC
i. Intimation of empanelled bidder of the selected resource, kind of resource, date of
joining and duration by Ministry/Department to NICSI
j. Order placement by NICSI to selected empanelled bidder(s)
k. Deployment of resources by empanelled agency and their joining at designated places
l. Preparation of Monthly Performance Report (MPR) format for each deployed resource
indicating key performance indicators likely to be achieved during the period of
deployment
m. MPR submission by Reporting Officer for resources indicating the KPIs achieved
n. Raising of monthly bills along with MPR by empanelled bidder to NICSI for release
of payment as per Work Order
o. Project Closure on its completion by NICSI
Page 34 of 38

2. Model 2 Deliverable based Assignment

a. Communication for initiating the project from Ministry/Department
b. Preparation of Terms of Reference (TOR) indicating nature/scope of work, supporting
documents, duration, place of deployment, milestones, deliverables, selection criteria
etc. for deliverable based consulting assignment from empanelled bidders
c. Constitution of Project Review Committee (PRC) and/or other such committees by
Ministry/Department with members from NIC, NICSI as well
d. Approval of TOR by Ministry/Department
e. Circulation of TOR along with supporting documents to empanelled bidders by NICSI
f. Selection of bidder and cost as per selection criteria defined in TOR by PRC
g. Approval of Committee Minutes by Ministry/Department
h. Raising of PI by NICSI to Ministry/Department for release of funds
i. Transfer of Funds as per PI to NICSI by Ministry/Department
j. Order Placement by NICSI to selected bidder
k. Deployment of resources, if required, at designated places, finalisation of Milestone
Performance Report (MPR) indicating milestones, deliverables, key performance
indicators, quality parameters for deliverables etc.
l. Project Execution by selected bidder under the guidance of PRC.
m. MPR submission by Reporting Officer to bidder at the end of each milestone based on
PRC review
n. Raising of bills along with MPR by empanelled bidder to NICSI for release of payment
as per Work Order
o. Sign-off by Ministry/Department
p. Project Closure on its completion by NICSI
Page 35 of 38

K. Proposed Consultants for Capacity Augmentation

3.
4.
5.
6.
7.
8.
9.
_________________________________________________
_________________________________________________
_________________________________________________
District ______________ PIN _____________
NICSI Empanelment No.:
_____________________ Date _______________________
Empanelment valid upto:
_____________________
Division handling the project: _________________________________________________
Ministry/Department:
_________________________________________________
Job Location:
_________________________________________________
Job Profile:
_________________________________________________
(Summary of job to be done)
_________________________________________________
(Use additional sheets if required) _________________________________________________
_________________________________________________
Resource Proposed for Deployment
S.
No.
Resource
Name
Qualification
Relevant
Experience
Resource
Category
No. of
Months
Rate/months as
finalised
2a
2b
2c
Cost of the
Project (In
Rs.)
6=4x5
1
2
3
Resource Cost (RC)

Out of Pocket Expenses, if any (should not exceed 15% of RC)
Total Cost (C = RC+OPE)
A
B
C
RC=
OPE=
C=
10. The detailed CVs/supporting documents may be provided to justify qualification as per
empanelment and relevant experience
11. Out of Pocket Expenses will be reimbursed as per actuals or 15% of RC whichever is less.
12. During the periodic review of the job progress, if the PRC finds that the deployed resources are
not performing as per KPI defined; the bidder will either deploy additional resources without
any extra charge to meet the KPIs defined or replace the existing resource as per terms and
conditions.
Name
Date:
Place
Company Seal
Page 36 of 38

L. Estimated Resource Deployment Proposal

3.
4.
5.
6.
7.
8.
9.
_________________________________________________
_________________________________________________
_________________________________________________
District ______________ PIN _____________
NICSI Empanelment No.:
_____________________ Date _______________________
Empanelment valid upto:
_____________________
Division handling the project: _________________________________________________
Ministry/Department:
_________________________________________________
Job Location:
_________________________________________________
Job Profile:
_________________________________________________
(Summary of job to be done)
_________________________________________________
(Use additional sheets if required) _________________________________________________
_________________________________________________
Estimated Resource Deployment
S.
No.
1
1
Resources (MKA)
2
No.
Required
3
No. of
Months
4
Rate/months as
finalised
5
Cost of the
Project (In Rs.)
6=3x4x5

above)
Consultants (10 yrs

and < 15 Yrs)
Consultants (6 yrs and

< 10 Yrs)
Consultants (3 yrs and

< 6 Yrs)
5
6
7
8

Resource Cost (RC=total from 1 to 5)
Out of Pocket Expenses, if any (should not exceed 15% of RC)
Total Cost (C = RC+OPE)
RC=
OPE=
C=
10. For each job/location, the bidder will assess resource requirements as above and submit a
complete proposal for appropriate approvals.
11. Out of Pocket expenses will be reimbursed as per actuals or 15% of RC whichever is less.
12. During the periodic review of the job progress, if the PRC finds that the job is not progressing
towards its scheduled completion; the bidder will deploy additional resources without any extra
charge.
13. For long duration projects, the bidder will also prepare a phased delivery and payment schedule
to enable PRC to recommend phased payments.
Name
Date:
Place
Company Seal
Page 37 of 38
End of Document

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What is the purpose of this document?

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What are the important timelines mentioned in the document?

Tender No.

Empanelment of Consulting Companies

e-Governance Project/Services in ICT Area

NATIONAL INFORMATICS CENTRE SERVICES INC.

Empanelment of Consulting Companies for

NICSI-TESA-TD-eGCS Version 1.0

Tender Document for Empanelment of Consulting Companies

Cost of the Document

HOD (TESA), NICSI

Empanelment of consulting companies based on remunerations and

Clarification Start Date

Clarification End Date

Pre Bid Meeting

Bid Submission Start Date

Last Date for Submission of Bids

Empanelment of Consulting Companies for

Empanelment of Consulting Companies for

Empanelment of Consulting Companies for

Empanelment of Consulting Companies for

Empanelment of Consulting Companies for

After approval of the cost/time estimates by a Project Review Committee (PRC),

Empanelment of Consulting Companies for

Amendment of Bidding Documents

Earnest Money Deposit

Earnest Money Deposit

Empanelment of Consulting Companies for

Forfeiture of Earnest Money Deposit/Security Deposit

Empanelment of Consulting Companies for

Opening of Packet 1 and Envelope 1 - EMD

Opening of Packet-2 & Packet-3 Eligibility Criteria & Technical Bid

Opening of Packet-4 - Abridged Financial Bid

Opening of Envelope 2 Detailed Financial Bid

Empanelment of Consulting Companies for

Empanelment of Consulting Companies for

Award of Contract (Empanelment)

Empanelment of Consulting Companies for

5. Empanelled bidder may also be used by NIC projects.

Project Process/Work Orders

Placement of Work Orders

Project Review Committee

Empanelment of Consulting Companies for

8. The PRC may monitor following

Empanelment of Consulting Companies for

Terms and Conditions

Empanelment of Consulting Companies for

Intellectual Property Rights

Termination for Insolvency & default

10.4.2. Termination for Insolvency

10.4.3. Termination for Convenience

10.4.4. Termination for default

Empanelment of Consulting Companies for

Empanelment of Consulting Companies for

Empanelment of Consulting Companies for

Empanelment of Consulting Companies for

_________ in year _ at __________