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NSDC - Handset Repair Engineer Questions

This document contains 25 multiple choice questions related to handset repair. The questions cover topics like multimeter calibration, electrostatic discharge precautions, recording customer details, inspecting components like switches using a multimeter, identifying common faults, resistance values for microphone testing, software and application installation methods, solder types for repairs, estimating repair time, software uses, electrostatic discharge prevention, capacitor testing, recording completed repairs, identifying issues from customer complaints, causes of restarting/hanging issues, Bluetooth troubleshooting, application testing procedures, Android version upgrades, tools used in software replacement, correct flashing process, and escalating computer issues during repairs.

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Madhan Raj
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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
326 views

NSDC - Handset Repair Engineer Questions

This document contains 25 multiple choice questions related to handset repair. The questions cover topics like multimeter calibration, electrostatic discharge precautions, recording customer details, inspecting components like switches using a multimeter, identifying common faults, resistance values for microphone testing, software and application installation methods, solder types for repairs, estimating repair time, software uses, electrostatic discharge prevention, capacitor testing, recording completed repairs, identifying issues from customer complaints, causes of restarting/hanging issues, Bluetooth troubleshooting, application testing procedures, Android version upgrades, tools used in software replacement, correct flashing process, and escalating computer issues during repairs.

Uploaded by

Madhan Raj
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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NSDC - Handset Repair Engineer Questions

1. Arrange the following steps for multimeter calibration in


correct order
1. Attach the rear connector of red lead cable to the
multimeter at the red lead cable attachment slot.
2. Turn the dial or setting selector on the face of the
multimeter to the lowest ohm setting.
3. Attach the rear connector of the black ground cable
to the multimeter at the black ground cable
attachment slot
4. Touch the black ground point to the red lead point
and examine the reading on the multimeter
5. The multimeter shows the reading of zero ohms
a) 1-2-3-4-5
b) 3-1-4-2-5
c) 1-3-2-4-5
d) 1-3-4-2-5

2. Which of the following is the precaution to be taken by the


technician for Electro Static Discharge (ESD) test?
a. He should not wear woolen clothes
b. He should not wear any jewellery
c. He should not have any plastic or polythene items with
him
d. All of the above
3. Which of the following can be considered the best to retain
the records of the customers, and repair done, for future
reference?
a. Files
b. Diary
c. Software
d. Mobile

4. Given below is a step-by-step inspection process to check


the functioning of a certain part of a handset:
1) Set the Multimeter to resistance scale, then connect the
two test probes of the multimeter to both legs of the
switch
2) Check the continuity of the switch. Then hold it so that
it wont move and simply press it gently.
3) If the pointer moves approximately zero ohms, the
switch is good and working, but if it is not working the
switch is faulty.
Identify the component being tested
a. Clock crystal oscillator
b. Power on-off key
c. Battery
d. Speaker

5. A customer comes with a handset complaint. The fault is


recorded as shown in the table. What is the fault?
Name
Contact No
Handset Model
Handset Manufacturer
Warranty Status
Nature of the complaint

Vishal Sharma
8285862883
S7582
Samsung
Under Warranty
The customer is unable to hear
voice during calls

a. Network Problem
b. Faulty Speaker
c. Faulty Microphone
d. None of the above
6. A customer comes with a handset complaint. The details are
given in the table. What is the range of resistance you will

check in the multimeter to ensure proper working of the


microphone .
Name
Contact No
Handset Model
Handset Manufacturer
Warranty Status
Nature of the complaint

Vishal Sharma
8285862883
S7582
Samsung
Under Warranty
The customer is unable to hear
voice during calls

a. 200 -300 ohms


b. 400 -600 ohms
c. 700 1000 ohms
d. 600 1800 ohms

7. Choose the correct answer


A particular handset is being tested by the following
methods
1.
2.
3.
4.
5.
6.

Touch Screen
Testing with Single Touch Inputs
Testing with multiple touch inputs
Testing for virtual keypad
Track ball/ track wheel
Keypad

a.
b.
c.
d.

Device Modes
Input Modes
Both a and b
Neither a nor b

8. What is the purpose of the equipment shown in the picture?

a. Protecting hand from possible burns or bruises


b. Ensuring safe handling of soldering equipment
c. Avoiding risk of electro static discharge from a
human body to an electronic component circuit
d. For surface mounting of electronic components

9. If you want to install a particular application in a handset,


which of the following sources given in the passage can be
used for downloading?
a.
b.
c.
d.
e.

App store
Over the air
Which leads to download of the application
Transfer via USB cable
Transfer via wireless media like Bluetooth, infra red
a. A,b, and c
b. C,d, and e
c. D and e
d. All a,b,c,d,e

10.
Out of the two different solder components, which one
will you use for handset repair?
1. Tin, Lead, Copper
2. Tin, Silver, Copper
a. Solder 1
b. Solder 2
c. Both of them
d. None of them

11.
A customer comes with a handset complaint. According
to you, how much time is needed to resolve the problem?
Name
Contact No
Handset Model
Handset Manufacturer
Warranty Status
Nature of the complaint

Vishal Sharma
8285862883
S7582
Samsung
Under Warranty
The customer is unable to hear
voice during calls

a. Few hours
b. 1 day
c. Few weeks
d. 2 Weeks

12.

Match the different softwares to their application/use.

a. A-1, B-2, C-3, D-4


b. A-4, B-3, C-2 , D-1
c. A-4, B-2, C-1, D-3
d. A-1, B-3, C-4, D-3
13.
Which of the following is the best method to prevent
electro static discharge (ESD) during handset repairing?
a.
b.
c.
d.

Less use of components that cause ESD


Connect the equipment to the common point ground
Use of proper packaging material
Use of insulating material

14.
Customer complains about a leaking capacitor. Which of
the following would be the most appropriate process to
conduct the diagnostic test?
a. Set the multimeter to resistance scale. Connect the
testers negative probe to the capacitors positive terminal
and the positive probe to the negative terminal.
b. Set the multimeter to resistance scale. Connect the
testers negative probe to the capacitors negative
terminal and the positive probe to the positive
terminal.
c. Set the ohmmeter to resistance scale. Connect the
testers negative probe to the capacitors negative
terminal and the positive probe to the positive terminal.

15.
A technician handled four service requests as shown in
the table. He has rectified the software issues and the
backlight of the handset. He needs to enter the record of
work as either completed or pending. For which of the
given service requests (SR) will he enter the status as
pending?
SR
1
2
3
4

Issue
Mobile hangs a lot
Battery does not get
charged
Flashlight of the IC
has stopped
Antivirus and
application in
handset is not
working properly

a. SR 2
b. SR 4

Cause
Fault in software
Either the battery or its
connector is damaged
The flash IC is damaged
Fault in software

c. SR2 and SR3


d. SR2 and SR4
16.

Choose the correct answer

A technician Pradeep, handled a software issue of an Android


handset KTP2000 and he took 1 day to complete the task.
The customer was Deepak Sharma and his contact number
was 9810669532. The handset was under warranty. He used
a computer, UFS dongle, connector, flashing cable, and
software to be installed. He has now entered the detail s in
the record book. Which of the following information has been
recorded wrongly?
a. The customers name has been wrongly entered
b. The manufacturers name has been wrongly
entered
c. The list of tools used is incorrect or incomplete
d. All of the above

17.
A customer comes with a handset complaint and his
details are entered in the table. What is the problem with the
mobile?
Name
Contact No
Handset Model
Handset Manufacturer
Warranty Status
Nature of the complaint

a. Battery problem
b. Software issue

Aakash Singh
9810387775
S7562
Samsung
Expired Warranty Period
Mobile phone slows down and
hangs often

c. Keypad not working


d. All of the above

18.
A service technician received a faulty handset that
restarts or hangs automatically after certain duration. Which
of the following can be the reason behind the problem?
a. PCB of the handset is damaged
b. Locking problem in the handset
c. Battery strength is reduced
d. Handsets firmware is damaged
19.
If a customer complaints that Bluetooth of his handset
is not working properly and not detected by the nearby
devices, what could be the possible problem?
a. The Bluetooth is not made visible for other devices
b. Insufficient distance when Bluetooth is used
c. Virus attack on the Bluetooth
d. Connection breakdown in Bluetooth IC, antennae,
and the application processor.

20.
Given below are the steps followed for testing a
particular handset feature while running an application
1. Run in background
2. Run in foreground
3. Run the application for a long time
Which feature is being tested?
a. Monitoring battery consumption patterns
b. Monitoring network speed
c. Monitoring memory consumption patterns
d. Both a and c

21.
The customer handset has an Android Jelly Bean
version and the customer has requested an upgrade to the
latest version. Which of the following versions will you
upgrade to.
a. Jelly Bean version 4.2
b. Jelly Bean version 4.3
c. Jelly Bean version 4.4
d. None of these
22.
A technician Pradeep, handled a software issue of an
Android handset KTP2000 and he took 1 day to complete the
task. The customer was Deepak Sharma and his contact
number was 9810669532. The handset was under warranty.
He used a computer, UFS dongle, connector, flashing cable,
and software to be installed. He has now entered the detail s
in the record book. Which of the following tools did he forget
to mention?
a. Software
b. Connectors
c. Dongle
d. Both a and b
23.
Which of the following is a correct way of carrying out
flashing process?
a. Connect the handset with the flashing device via USB
cable and run the software on flashing device
b. Connect the handset with the flashing device via USB
cable and run the software on handset
c. Connect the computer and the handset with the
help of a flashing device via USB cable and run
the software on flashing device

d. Connect the computer and the handset with the help of


a flashing device via USB cable and run the software on
the computer
24.
If during software replacement, there is an issue with
the computer working and another technician is required to
rectify the fault, then what should you do?
a. Involve another technician
b. Send the handset to another center
c. Escalate the matter as per organizational
protocol
d. All of the above

25.

What is shown in the figure ?

a. Soldering iron
b. Hot air blower
c. Multimeter
d. None of the above

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