Retail Store Operations Manager in New York City Resume Steven Hill

STEVEN HILL RETAIL STORE MANAGEMENT
Massapequa, NY 11758
516-996-0339 [email protected]
QUALIFICATIONS SUMMARY
Extensive experience and success in

all facets of hands-on retail store
management (Big-Box/Small-Box)
and all related facilities maintenance
Strong expertise in customer
service/sales, staff development, and
product process / merchandise
management; tech savvy
Solid record in establishing,
achieving, and surpassing goals
Propel growth and profit through

highly effective skills in evaluating,
organizing, and communicating
An innovative and resourceful retail
management professional who thinks
outside-the-box
Consistently ensure the most
productive, cost-efficient, and highest
quality solutions to retail business
requirements
Excellent record of driving revenue,

cutting costs, reducing shrink, and
increasing sales and customer
satisfaction through a keen
understanding of organizational goals
and objectives
Adept retail problem solver with a
customer-centered focus that
ensures a competitive advantage and
the best customer experience
RETAIL MANAGEMENT HISTORY / ACHIEVEMENTS

Co-Manager: Rite Aid Massapequa, NY (2015 Present)
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Assist the Store Manager- Responsibility is the operation of the retail store including lead associates through the
execution of company business plans/objectives to drive sales, be profitable and provide a superior customer
and associate experience.
Enforce all policies and procedures to ensure excellent customer service is provided and to maximize the P&L
performance of the store.
Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment
for both customers and associates; request store maintenance when required.
Ensure the store opens and closes at the appropriate time and the proper procedures are followed for cash
transactions and bank deposits.
Interact with vendors to order ad, seasonal, and basic merchandise and ice cream (where applicable) for the
store.
Merchandise the seasonal aisle and non-seasonal, basic, and seasonal end-caps; ensure all merchandise is set
up according to plan-o-grams received from the corporate office.
Execute weekly sales ads and price changes; process recalls, damaged, outdated, and transferred
merchandise.
Receive merchandise deliveries from vendors and Rite Aid distribution centers; verify vendor invoice information
is accurate, enter credits from vendors and enter vendor invoices into the accounts payable system.
Analyze operating reports and make recommendations for improvement.
Utilize Staff works /Workforce Management software to complete the associate work schedule.
Manage the adherence to all regulatory and compliance legislation and policies.
General Manager: Best Buy Long Island, NY (2000- 2014)

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Rapidly promoted through increasingly responsible positions to General Manager in 2005, the range and scope
of responsibilities and accomplishments were far reaching
Served as General Manager at the Lawrence and Commack. Assistant Manager and Commack., Setauket,
Westbury, Levittown, and Bay Shore locations with receipt of documented commendations/awards citing
Management Excellence Store of the Year at Commack and Lawrence; Quarter of the Year at
Lawrence; First in District to Win Trip Awards
Generated over $36 million in annual sales and oversaw more than 125 line level and management
employees (six Assistant Managers and seven Supervisors) at Commack; Have reduced shrink in every
location.
Effectively recruited, trained, managed, evaluated, and motivated staff to put the customer first and foremost
provided close support led by example and developed and retained strong retail teams
Maintained active community relations at each location; established contacts with each stores local Chamber of
Commerce; assisted in the cleanup following Super Storm Sandy instrumental in rebuilding, staffing,
merchandising, and grand-opening the Lawrence store after the Super Storm Sandy
Recognized as the Go-to-Person and Troubleshooter for marginal stores was sent throughout the
district to identify, define, and solve retail problems reducing shrink and growing profit margins
Developed and implemented innovations to new and existing retail management situations that have served as
blueprints for continual improvements in cost control and profitability
Served as Product Process Manager and Merchandise Manager for five years and a half years each; was a
mentor to new retail personnel; and was always under budget
ADDITIONAL RETAIL MANAGEMENT QUALITIES
Skillfully manage the complete spectrum of multimillion-dollar retail store operations, product processing, merchandising,
customer service/sales, personnel administration, and facilities maintenance buildings and grounds
Effectively direct personnel adhere to all human resources disciplines; successfully develop many employees into Top
Producing Sales Associates and Sales Managers conduct comprehensive training programs and train-the-trainer
initiatives; utilize PowerPoint in training presentations
Oversee all retail operational security and safety measures; work well in a team management effort and maintain
productive lines of communication with superiors; quickly resolve customer, operational, and personnel issues
Successfully perform and manage intensive customer service/sales activities in highly competitive retail markets;
generate and maintain excellent customer relations to produce new and repeat business
Keep pace with market trends, conditions, and the competition for optimum sales results
Directly contribute to increasing sales, reducing costs, and improving gross profit margin - inventory/stock investment
Accurately control financial and inventory transactions and processing - yearly sales, gross profit objectives - long-term
planning, budgeting, payroll, cash/credit -- utilize computer systems with Staff Works scheduling software, Leadership
Development Programs, and Microsoft Windows, Word, Excel, and PowerPoint for data maintenance and analysis
Manage well under fast-paced, high-pressure conditions
Earlier retail management experience includes work as a Store Manager for Service Merchandise
OTHER EMPLOYMENT / CERTIFICATIONS / EDUCATION

Sales & Service Technician: Total Security Integration Systems W. Hempstead, NY (2014-2015)
-Sold, installed, and serviced security systems to both residential and commercial customers
Certificate in Electrical Training: Electrical Training Center; OSHA Safety Certificate and NEC Certificate
Extensive Professional Leadership Training from Best Buy through Harvard University
Regents Diploma: Roosevelt Jr./Sr. High School Roosevelt, NY

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STEVEN HILL RETAIL STORE MANAGEMENT

Extensive experience and success in

Propel growth and profit through

Excellent record of driving revenue,

RETAIL MANAGEMENT HISTORY / ACHIEVEMENTS

General Manager: Best Buy Long Island, NY (2000- 2014)

ADDITIONAL RETAIL MANAGEMENT QUALITIES

OTHER EMPLOYMENT / CERTIFICATIONS / EDUCATION

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