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The Power of Trust

The document discusses the importance and power of trust. It states that trust is an emotional act based on anticipation of reliance, and that it is fragile. When people are brought up in a caring environment, their brains release more of the hormone oxytocin when trusting others, but stress decreases oxytocin levels. Leaders need to earn trust through keeping promises, accepting responsibility, and insisting employees observe pillars of trust like keeping promises and treating customers as individuals. Organizations that want to increase collaboration should focus on building trust, which is about individual behaviors and whether people act in a trustworthy manner.

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182 views1 page

The Power of Trust

The document discusses the importance and power of trust. It states that trust is an emotional act based on anticipation of reliance, and that it is fragile. When people are brought up in a caring environment, their brains release more of the hormone oxytocin when trusting others, but stress decreases oxytocin levels. Leaders need to earn trust through keeping promises, accepting responsibility, and insisting employees observe pillars of trust like keeping promises and treating customers as individuals. Organizations that want to increase collaboration should focus on building trust, which is about individual behaviors and whether people act in a trustworthy manner.

Uploaded by

tsudhakar99
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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This article sent in public interest, Well Wisher is not responsible for correctness of the matter.
Good things Shared by : Uday V. Antani & Chinmay U. Antani [email protected] 96620 51237

The Power of Trust!


Trust is largely an emotional act, based on an anticipation of reliance. It is fragile, and like an egg shell, one slip can cut it. It is
fundamentally important in the healthy functioning of all of our relationships with others. It is even tied to our wealth: trust is among
the strongest known predictors of a wealth low levels tend to be poor. Low levels of trust are poor because the inhabitants undertake
too few of the long-term investments that raise incomes.
Oxytocin, a hormone and neurotransmitter, increases our propensity to trust others. When we are brought up in a safe, nurturing and
caring environment, our brains release more oxytocin when someone trusts us. Experiences of stress, uncertainty and isolation
interfere with the development of a trusting disposition and decrease oxytocin levels.
Nearly two out of every three adults in 20 countries trust corporations less now than they did a year ago.
Many leaders receive feedback that others don't find them trustworthy. But being trustworthy, in someone's eyes, is based on their
own perceptions. Indeed, people don't automatically trust leaders these days. Trust needs to be earned through diligence, fidelity and
effort. If lack of trust is an issue which causes you concern, what can you do to manage perceptions of trust? Here are a few quick
tips:
"The leaders who work most effectively, it seems to me, never say 'I.' accept responsibility and don't sidestep down. This is
what creates trust.
View promises you make as an unpaid debt.
Keep talking about what matters. Tell three times is true."
Your reputation is like a brand. What you want to be known for. Brand is trust.
Be known as a truth teller in your organization. This preserves trust, as your people know that you did not lie, and, they
understand that even though you have more information, strategic imperatives prevent you from sharing.
Earn the trust of your customers by insisting that everyone observes the "five pillars of trust":
1. Keep your promises.
2. Be willing to help.
3. Treat customers as individuals.
4. Make it easy for customers to do business with you.
5. Ensure that all physical aspects of your product or service give a favorable impression.
6. The more time you spend with people, the more the level of trust increases.
Organizations typically spend considerable energy and effort in team building initiatives, including workshops, retreats, and adventure
type experiences. While all of these have their place, if organizations want to increase collaboration and enhance teamwork, they need
to start with trust. It's the benchmark of healthy team relationships, it's a very simple process. It's all about individual behaviors. Do
individuals behave in a trustworthy manner or not? There is only a pass or fail here. And what are these behaviors? We all instinctively
know them, but sometimes we need to remind ourselves of what they are.
Trust is power. It's the power to inspire and influence. It's the glue that bonds us to each other, that strengthens relationships
George Washington said, "I can promise nothing but purity of intentions, and, in carrying these into effect, fidelity and diligence."

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