Bissell Troubleshooting - Little - Green - 1720F PDF

Troubleshooting
Bissell Little Green BS-1720F

CONTENTS PAGE
Consumer states unit will not spray..Page2
Consumer states unit has low/no suction...Page 4
Consumer states unit leaks above the collection tankPage 6
Consumer states unit is leaking out the bottom...Page 7
Consumer states unit is very noisy..Page 8
Prepared by Monique Lania
Call Servicing Guide Little Green 1720F
Consumer states unit will not spray

Solution 1:
Is the solution tank empty?
Yes, refill solution tank, problem solved
No
Ensure solution tank snapped into the unit securely.
How?
Remove solution tank and re-install. Place the solution tank

bottom first into the cavity, then tilt it forward, pressing gently at
the top until it snaps closed. Is the unit spraying now?
No
Yes, problem solved
Is the tab on the solution tank lid damaged or missing?

No, is the U-Clip in unit damaged or
missing?
No, proceed to solution 2
Yes, advise customer to call Bissell Free Call

1800 number again and press Option 3 for
spare parts and order replacement solution tank
Yes, refer customer to an Authorized Service Center
Solution 2:
Check to see if unit lost its prime.
How?
Turn unit off. Remove Upholstery Tool
Press trigger for 30 seconds with unit off
Turn unit on, press the trigger, and push into the center of the solution tank. Does unit spray now?
No, check to see if water line inside flex hose is

kinked or being pinched off.
Yes, check to see if upholstery tool is clogged by

cleaning spray tip with a paper clip. Does unit
spray now?
How?
No, refer customer to an

Authorized Service Center
Yes, problem solved
Suction up a full tank of hot tap water into the

collection tank and return to See if unit lost its
prime. Does unit spray now?
Yes, problem solved
No, refer customer to an

Consumer states unit has low/no suction

Solution 1:
Is the collection tank full? (ie. Has dirty water tank reached the indicated maximum fill line?)
Yes, empty collection tank, problem solved
No
Ensure collection tank is locked into the unit securely.
How?
Remove collection tank and re-install by placing the collection tank bottom first into the cavity,
then tilt it forward, pressing gently at the top until it snaps closed. Does it lock into place?
Yes, try unit now, is there suction?
No, is U-Clip on the unit damaged

or missing?
Yes, problem solved
No, the Collection tank clip may be

broken, advise customer to call Bissell
Free Call 1800 number again and press
Option 3 for spare parts and order
replacement collection tank
Solution 2:
Is the gasket on the unit, above collection tank missing or damaged?
Yes, refer customer to an Authorised Service Center
No, Is the upholstery tool/ window cracked?
No, check the hose for clogs by

lifting the hose straight up above
the unit. Does the water run down
into the collection tank?
Yes, problem solved
Yes, advise customer to call Bissell

Free Call 1800 number again and
press Option 3 for spare parts. Order
replacement tool
No, refer customer to an Authorized Service Centre
Consumer states unit leaks above the collection tank

Solution1:
Ensure collection tank is locked into the unit securely.
How?
Remove collection tank and re-install by placing the collection tank bottom first into the cavity, then tilt it
forward, pressing gently at the top until it snaps closed. Does it lock into place?
Yes, turn unit on. Is there suction now?
No, is U-Clip on the unit damaged or

missing?
No, the Collection tank clip may be broken.

Advise customer to call Bissell Free Call 1800
number again and press Option 3 for spare
parts and order replacement collection tank
Yes, problem solved
Yes, refer customer to an

Solution 2:
The gasket on the unit, above collection tank may be missing or damaged
Refer customer to an Authorised Service Center
Consumer states unit is leaking out the bottom

Solution 1:
Ensure collection tank is locked into the unit securely
How?
Remove collection tank and re-install by placing the collection tank bottom first into the cavity, then tilt it forward,
pressing gently at the top until it snaps closed. Does it lock into place?
Yes, try unit now, is there suction?
No, the Collection tank clip may be broken. Advise

customer to call Bissell Free Call 1800 number
again and press Option 3 for spare parts and order
replacement collection tank
No, is U-Clip on the unit

damaged or missing?
Yes, problem solved
Solution 2:
Is the solution tank is leaking?
No, refer customer to an Authorized Service Centre
Yes, the ball valve on the bottom of the tank may be

missing. Advise customer to call Bissell Free Call
1800 number again and press Option 3 for spare
parts and order replacement solution tank
Consumer states unit is very noisy

Solution 1:
This is quite normal as the unit requires a lot of power to get deep down and extract
all the deeply embedded dirt out of your carpet.

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Troubleshooting

Bissell Little Green BS-1720F

Prepared by Monique Lania

Call Servicing Guide Little Green 1720F

Consumer states unit will not spray

Ensure solution tank snapped into the unit securely.

Remove solution tank and re-install. Place the solution tank

Yes, problem solved

Is the tab on the solution tank lid damaged or missing?

No, proceed to solution 2

Yes, advise customer to call Bissell Free Call

Yes, refer customer to an Authorized Service Center

Prepared by Monique Lania

Call Servicing Guide Little Green 1720F

Turn unit off. Remove Upholstery Tool

Press trigger for 30 seconds with unit off

No, check to see if water line inside flex hose is

Yes, check to see if upholstery tool is clogged by

No, refer customer to an

Yes, problem solved

Suction up a full tank of hot tap water into the

Yes, problem solved

No, refer customer to an

Prepared by Monique Lania

Call Servicing Guide Little Green 1720F

Consumer states unit has low/no suction

Yes, empty collection tank, problem solved

Ensure collection tank is locked into the unit securely.

Yes, try unit now, is there suction?

No, is U-Clip on the unit damaged

No, proceed to solution 2

Yes, problem solved

No, the Collection tank clip may be

Yes, refer customer to an Authorized Service Center

Prepared by Monique Lania

Call Servicing Guide Little Green 1720F

Yes, refer customer to an Authorised Service Center

No, Is the upholstery tool/ window cracked?

No, check the hose for clogs by

Yes, problem solved

Yes, advise customer to call Bissell

No, refer customer to an Authorized Service Centre

Prepared by Monique Lania

Call Servicing Guide Little Green 1720F

Consumer states unit leaks above the collection tank

Yes, turn unit on. Is there suction now?

No, is U-Clip on the unit damaged or

No, proceed to solution 2

No, the Collection tank clip may be broken.

Yes, refer customer to an

Refer customer to an Authorised Service Center

Prepared by Monique Lania

Call Servicing Guide Little Green 1720F

Consumer states unit is leaking out the bottom

No, the Collection tank clip may be broken. Advise

No, is U-Clip on the unit

Yes, problem solved

No, proceed to solution 2

Yes, refer customer to an Authorized Service Center