Calibration Competence

Your country

Balances and Scales

Heavy Capacity Weighing
Shipping and Receiving
Product Inspection
Pipettes
Analytical Chemistry
AutoChem
Thermal Analysis
Weights
Services Beyond Calibration

Peak Performance
and Peace-of-Mind

Calibration Capabilities
Page

Company Competence

Calibration Overview

Software and Documentation

10

Offering by Product Categories:

Balances and Scales

12

Heavy Capacity Weighing

14

Shipping and Receiving

16

Product Inspection

18

Pipettes 20
Analytical Instruments

22

AutoChem 24
Thermal Analysis

26

Weights Calibration

28

Beyond Calibration: Good Measuring Practices

30

In addition to the calibration services described in this brochure,

METTLER TOLEDO Service offers a broad range of services and
support on your measurement equipment, such as:
Qualified Installations
Setup and Configuration Support
Validations and Verifications
Preventive Maintenance
Asset Management
System Upgrades and Instrument Overhauls
Remote Monitoring and Repair Services
If you need more information on our comprehensive service
offering, please contact your local METTLER TOLEDO
representative or visit us online.
} www.mt.com/service

Company Competence

At a Glance
Amazing Solutions
METTLER TOLEDO is a global manufacturer and marketer
of precision instruments for use in laboratory, industrial
and food retailing applications. The company has strong
worldwide leadership positions. A significant majority
of our instrument sales are in segments in which we
are the global leader. In addition to a broad product
offering, we have one of the largest global sales and
service organizations among precision instrument
companies.

Amazing solutions
We focus on the high valueadded segments of our markets
by manufacturing innovative
instruments that often integrate various
technologies including applicationspecific solutions for customers.
Together with our strong global
presence and our comprehensive
service offering we provide best-inclass solutions for the operations of our
customers around the world, helping
to maintain best possible efficiency
and quality with our measurement
solutions.

5,000

factory-trained service
and sales specialists
worldwide

Global presence
With our own market organizations
operating in most industrialized
countries as well as selected
partners across other regions,
we are ready to serve customers
well around the globe. In total
our products and services are
available in over 100 countries.
Our geographically focused market
organizations are responsible for
all aspects of sales, service and
support.

METTLER TOLEDO has our own Sales & Service Organizations

in 35 countries as well as Distribution & Service Partners
in most other countries across the globe. Our products are
developed and produced in various locations in the United
States, Europe and China.

Learn more about METTLER TOLEDO sales & service:

} www.mt.com/service

Calibration Overview

Calibration for Confidence

and Peace-of-Mind

As the worlds leading manufacturer of weighing equipment and measurement devices,

METTLER TOLEDO has the necessary knowledge, experience and capabilities to keep your
instruments performance and compliance at peak levels throughout it s entire lifetime.
Given the breadth of our instrument portfolio and the depth of knowledge from over 100 years of
experience in measurement instruments, METTLER TOLEDO Service is your single-stop-source tor all
types of calibration and maintenance services.
Customers benefit from our extensive network of thousands of METTLER TOLEDO Service
technicians and authorized service providers for on-site services around the world.
Regardless of your location, an experienced, factory trained technician is
available to visit you at your work place.

Peak performance, always

compliant

Comprehensive documentation

Specialized calibration tools

METTLER TOLEDO has developed

a comprehensive offering of
various calibrations that ensures
your instrument stays accurate,
maintains peak performance and
helps you stay compliant in any
circumstance.

You will always receive detailed

calibration documentation
that provides you with the
necessary measurement data
and test results structured
and easy-to-understand. These
fully traceable certificates will
satisfy your auditor and provide
the information you need to
be on top of performance
management.

Only METTLER TOLEDO Service

technicians and authorized
service providers are equipped
with specialized and proprietary
tools and calibration software that
are a perfect match to calibrate
your instruments and maintain
their precision and accuracy over
their entire lifetime.

pcs

METTLER TOLEDO Service is the partner you can trust

Your highly precise measurement instruments require calibration to

maintain their accuracy and to provide you the peace of mind that
your measurement results are precise and reliable. These calibrations
need to be performed in a consistent manner with clearly defined
Standard Operating Procedures and comprehensive documentation
in order to give you the necessary confidence in your equipment.
Managing these calibrations could become a major problem if you do
not have the right partner that completely understands the instruments
and can provide the necessary services in a professional manner
across your instrument portfolio.
METTLER TOLEDO is the strong partner that you are looking for so
you dont have to worry about failing an audit or basing your quality
system on incorrect measurement results.

Calibration Overview

Specialized Service Offerings

for Specialized Equipment
Tiered calibration offerings that cover all your needs
The type of calibration you need depends on a variety of factors: your equipment type, your
industry, laws and regulations in your country, as well as your application and usage of the
instrument.
From basic applications to highly-regulated environments, METTLER TOLEDO offers calibration
certificates to meet every need.

Basic Certificates

Manufacturers Certificates

Basic test

Basic calibration

Manufacturer calibration

Perfect for environments

where there are no specific
ISO 9000 requirement but it is
still important for the quality
of measurement results to be
maintained to ensure you are
meeting basic performance
expectations.

If your operations are ISO

9000 certified, your minimum
requirement will be to get a
basic calibration that provides
you with simple tests to ensure
your instruments accuracy in
a regulated environment with
basic measurement needs.

Designed to compare your

instruments performance to
our manufacturing tolerances,
this certificate ensures your
instrument attains expected and
reliable performance throughout
its lifetime, just as our expert
engineers intended.

Regulated/Specialty Certificates
Standard calibration

ISO 17025 calibration

Custom calibration

A comprehensive option,
specially-designed from our
field expertise and customer
feedback. These certificates
cover all of the most common
regulations, including USP,
Euramet, OIML ... and many
others.

For customers seeking extra

confidence in their service
provider, our ISO 17025
accredited laboratories in your
region ensure compliance to
the ISO standard as well as
unique guidelines from local
accreditation bodies.

If your process requires particular

measurement points or an
assessment against your own
tolerences, our custom calibration
certificates can accomodate this
and still ensure the calibration
rigorously follows established
testing procedures. As with all
certificates, you will receive a
very structured overview of the
measurements and results.

Software and Documentation

Unmatched Ease and Consistency

with Our Proprietary Calibration Process

10

No hassle. No errors. No missing certificates. With the unique MiraCal calibration

and certification system, you can be assured of your compliance.
Our consistent and traceable process delivers readily available documentation and
valuable data let you manage compliance beyond your next audit.
MiraCal is a proprietary software of METTLER TOLEDO that ensures all tests are
performed uniformly by all our technicians as well as METTLER TOLEDO authorized
service providers, eliminating any potential risk of human error. The computer-generated
certificates are easy to manage and archive. Should you misplace one, we can always
provide you with a backup. Have total confidence that your instruments are within
tolerence and that your auditor knows it, too.

Total consistency
To guarantee the highest
quality and consistency, the
METTLER TOLEDO calibration
and certification procedures are
based on the MiraCal software.

State-of-the-art certification
The computer-generated certificates from the METTLER TOLEDO
calibration software system eliminate human errors in calculations,
as well as in the generation of the certificate. These fully traceable
certificates will satisfy your auditors requirements and also give you all
the information you need to be on top of performance management.

It guides our technicians stepby-step through the calibration

process, thereby ensuring that all
necessary tests are performed
correctly and uniformly at
all times independent of
technician or location.

Digital flexibility
All certificates are available in PDF format for electronic archival. This
paperless administration allows for complete and immediate retrieval.
All certificates are safely stored on your computer and always available
on our secure electronic database. Backup guaranteed. And with over
1,000,000 certificates created electronically already, we have saved a
lot of paper too.

Eccentricity

The METTLER TOLEDO calibration and

certification software system ensures
100% consistent step-by-step testing
procedures for our METTLER TOLEDO
Service technicians globally. With this
process we generate comprehensive
and fully traceable electronic
certificates. These electronic certificates
are stored and archived in our highly
secure database.
Additionally, we can provide you with a
backup copy of your certificates upon
your request; either in electronic or
traditional paper format.
The MiraCal system is designed for the
absolute assurance of our high quality
calibration services and for an
efficient and environmentally friendly
administration of your certificates.

Metrological Test Procedures

Returns the measuring characteristics of a balance obtained by
testing for eccentricity, linearity
and repeatability.
Measurement Uncertainty

Measurement Uncertainty
Quantifies the variation of the
measuring influences that can
reasonably be associated with
the weighing result.
Minimum Weight

Minimum Weight
Returns the smallest sample
weights for any combination of
weighing accuracy and safety
factor.
Reference Weights

Traceable Reference Weights

Proves the reliability of the test
weights used for the balance
calibration tests.
Burette Stroke Drive

Mechanical Fitness
Determines the burette stroke
drive to achieve accurate dosing
volumes.
Burette Volume Uncertainty

Volume Uncertainty Calculation

Calculates the measurement
uncertainty for the dosing volume
based on the standard deviation
of the burette volume.

11

Balances and Scales

Stay Compliant Under Any Circumstances

with Comprehensive Calibration Services
Calibration is one of the most important maintenance activities, even during the
warranty period. This means that your balance or scale already has to be calibrated
prior to being put into operation, as this is the only safe way to ensure accurate and
reliable weighing results.
METTLER TOLEDO Service can provide you with the necessary calibration service
according to your needs right from the start. For your quality management system to be
consistent, we can calibrate all your weighing instruments regardless of the brand
according to the same standards and operating procedures to ensure you have consistent
measurements for all your instruments.
Our experienced service team knows your industry and will support you in defining the
right calibration procedures and documentation for your operations. METTLER TOLEDO
provides calibration services on all brands of weighing equipment, so you have a single
source for all your calibration needs.

Standardized procedures for

consistent measurements

Detailed documentation
tailored to your needs

Calibration against traceable

reference weights

Our Service technicians have

been factory-trained to follow
our globally consistent testing
procedures specifically designed
to ensure continued accuracy of
your instrument.

With MiraCal, we will

provide you with a detailed,
comprehensive report of all the
measurements performed and
the test results.

All our Service technicians are

equipped with certified weights
that are calibrated regularly by
our accredited calibration labs
around the world.

Based on your needs, various

appendices and options can be
added to show all the necessary
data you or your auditor want
to see. Your choice electronic
format or print.

Each reference weight is

identified on your calibration
documentation and can be traced
back to international standards.
So you can rest assured on the
accuracy of your instruments.

With our unique calibration

management systems, these
testing procedures are enforced
during the calibration, ensuring
total consistency over the entire
lifetime of your instrument.

12

Manufacturer Calibration

Standard Calibration

USP Minimum Weight

Minimum Weight
Customized Calibration

Customer

USP chapter 41

OIML

METTLER TOLEDO

USP chapter 41

EURAMET

Substitution Principle

Minimum Weight Option

Measurement Uncertainty

METTLER TOLEDO

Basic Calibration

ISO 17025 Calibration

Temperature Recording

Repeatability Test

Tolerance
Source

Pass/Fail Statement

Basic Test

Linearity Test

Certificates

Test
Procedure

Sensitivity Test

Eccentricity Test

Components of calibration offering:

* The last linearity test point also represents the sensitivity test
For select ISO17025 certificates only
Available as an annex for selected certificates

If you want to go beyond the simple calibration and get a comprehensive risk management
system for your balances and scales, we recommend our Good Weighing Practice program.
For more information go to page 30 of this brochure or visit
} www.mt.com/GWP

5
Routine
Operation

4
Calibration

1
Evaluation

GWP

2
Selection

3
Installation

13

Heavy Capacity Weighing

Accuracy is Not Accidental

Even for Rugged Applications

14

The value of a weighing system is proportional to its accuracy. An out of

specification scale can diminish quality, reduce profits and increase liability.
To ensure accuracy, every scale system must be periodically calibrated.
However, as the capacity of a scale increases, calibration becomes
increasingly more difficult, time consuming and costly.
Achieving the accuracy you need for your weighing processes begins with an
evaluation of the impact of weighing accuracy on your business. Meeting
minimum regulatory accuracy tolerances may not be adequate, as a higher level
of accuracy may yield quality, cost or revenue benefits that by far exceed the
cost of a higher-level calibration.

Accuracy ensured with proven

processes

Tiered calibration offering for

all needs and environments

Versatile calibration tools to

cover your needs

For calibration, one procedure

does not fit all requirements. For
that reason, we have a broad
portfolio of calibration certificate
types which are delivered using
proven and consistent processes
to ensure that results are
traceable and defensible during
an audit. Most importantly, you
achieve the accuracy level
needed to support your business
objectives.

We offer a variety of calibration

procedures and certificate types
to meet your needs and to
satisfy the appropriate industry
and regulatory requirements.
We offer calibration solutions as
simple as single point checks to
confirm performance to
calibration certificates with
multiple test procedures that
allow for determination of
accuracy by calculating
measurement uncertainty and
minimum weight.

METTLER TOLEDO Service

technicians and authorized
service providers are equipped
with the tools needed to ensure
the integrity of your calibration
results. For example, different
scales require calibration using
different weight classifications
and accuracy classes of reference
weights. You can safely entrust
us with these details.

Vehicle scale calibrations to

boost performance

Increase your ROI in large

capacity tank scales

Value-added calibration
procedures and certificates

You choose to weigh vehicles

because you care about the
weight of the materials you
purchase, sell and transport.

The benefit you derive from

your investment in large
capacity tank scales depends
on accuracy. If you neglect
periodic calibration, you are
placing false confidence in
your weight measurement
processes.

There are many types of industrial

scales each of which can be
utilized in a wide variety of
applications. Calibration is not
just about a paper certificate, it
should add value to your process
and business.

METTLER TOLEDO knows heavy

capacity weighing and our
calibration services go beyond
keeping you just within legal-fortrade tolerances. Our
calibration procedures enable
us to make your scale as
accurate as possible, increasing
your profitability.

Calibration of large capacity

tank scales can be challenging
and expensive. Let us evaluate
the best method of achieving
the accuracy you need.

To maximize the value you

receive from the calibration
services that you purchase,
METTLER TOLEDO will deliver
the right service at the right
frequency, for each scale
application.

15

Shipping and Receiving

Secure Profitability
Inbound and Out

16

The weight and dimensions of your outgoing and incoming shipments influence
your profitability. METTLER TOLEDO helps you determine the value of your inbound
and outbound shipments and to accurately determine logistics costs to improve
your profitability. However, this is not a one-time event, a program of periodic
calibration and maintenance at an appropriate frequency is necessary to ensure
on-going results.

Benefit from the largest service

network in the industry

Extra care for your equipment

Specialized tools for efficient

and reliable services

We know the local regulatory

requirements where you do
business. Our service
technicians maintain required
training and our quality control
systems deliver repeatable
results. We frequently collaborate
with weights and measures
officials or we have been
delegated authority so that you
make one call for ensured
weighing compliance.

For equipment used under

harsh, demanding conditions,
wear and tear of essential
components of your
measurement system may
cause a calibration to fail. We
take extra care of your
equipment and make the
needed adjustments or replace
worn out parts to ensure your
equipment will pass calibration
tests and provide dependable
performance.

Calibrating a truck scale can be a

very time consuming and costly
process without highly
specialized equipment. We have
made the investments in the tools
needed to provide superior value
to your calibration budget.
Certified weights and tools
provide a fast and efficient
calibration service and assure
that you stay compliant.

Length calibration for your

dimensioning systems

Single-Stop calibration for your

logistics processes

Comprehensive
documentation, reliable results

Dimensioning of parcels,
products and pallets can help
you optimize logistics costs
or revenues as well as make
the best use of space. Like all
measurement equipment, a
documented dimensional
calibration is necessary to
ensure regulatory compliance
while maximizing your profits.
METTLER TOLEDO has the
highly specialized know-how
and tools to do it right.

Logistics processes often require

weights and dimensions to be
determined in multiple stages of
transport. This determination
can require multiple types of
scales such as bench scales,
floor scales, conveyor scale,
forklift scales and vehicle
scales. Dimensions may also
be captured with each weight
independently. METTLER
TOLEDO can provide calibration
services at each and every
measurement point.

With the MiraCal calibration

system, METTLER TOLEDO
Service provides you with
a traceable and detailed
documentation of calibration
results.
MiraCal automates the
calibration procedure and the
determination and application
of appropriate tolerances
to ensure consistent results
and comparability between
calibrations.

17

Product Inspection

At the Heart of Inspection

is Compliance

18

Compliance with industry standards, regulations and legislation is a pre-requisite

to protect your customers, your business and your reputation. When it comes to
Product Inspection equipment, the METTLER TOLEDO Service team can provide all
the support you need to ensure you meet your compliance obligations.
Whether you need testing or calibration tools to help meet your compliance needs,
documentary evidence and systems to confirm that performance verification has been
carried out or you just need advice on the intricacies of how the standards work, our
service team is ready to support.
With the largest network of locally based service technicians and engineers in the
industry, we are readily available to assist you with your calibration needs. Why not
give us a call and put us to the test?

Support in meeting your

compliance obligations

Documented performance
verification program

Certified tools for testing and

calibration

In a competitive world, you

need a partner to support and
guide your business through
the ever-increasing demands of
industry standard regulations
and legislation. The Product
Inspection Service team from
METTLER TOLEDO is there to
lead you through the maze and
advise on how you can ensure
compliance.

Timely Performance Verification

testing by a trained engineer
will ensure your business
meets its obligations. METTLER
TOLEDO engineers carry out
the necessary procedures and
provide documentary evidence
to support compliance needs.

Regular testing or calibration of

Product Inspection equipment
is an essential part of any
effective quality control system.
METTLER TOLEDO provides
certified contaminant test pieces
and calibrated test weights to
ensure your inspection equipment
is always meeting demanding
standards.

One choice of solutions to suit all Product Inspection equipment

Whether you have metal detectors, x-ray inspection equipment,
checkweighers or vision systems, the global network of METTLER TOLEDO
Service engineers are available to provide solutions tailored to suit the
specific needs of your facility.

X-ray Inspection

Check Weighing

Vision Inspection

X-ray Radiation Check

User Training

Equipment Upgrade Program

Compliance Consultancy/Audit

Metal Detection

MID Compliance*

IPac Documentation Package

Calibration

Service Offerings

Performance Verification

Product Inspection Service Breakdown:

*Measuring Instruments Directive

19

Pipettes

Accurate, Reproducible Results

Optimized with Pipette Service
Accurate and reproducible pipetting results can only be achieved with regular
service and calibration. As the worlds leading manufacturer and service provider
for pipettes and balances, METTLER TOLEDO is perfectly equipped to maintain
accuracy and reliability of your pipettes.
Our comprehensive network of calibration laboratories around the world are equipped
with state-of-the-art precision micro balances, expert pipette technicians and an
extensive inventory of original manufacturer parts. Our standardized global service
processes ensure the accuracy and reproducible results you have come to expect from
METTLER TOLEDO.

Accredited calibration services

Comprehensive calibration
certificates

Professional calibration tools

ISO/lEC 17025 is the

internationally recognized
standard for calibration
laboratories. Having ISO/IEC
17025 accreditation assures
compliance with strict standards
that include temperature,
humidity and vibration controlled
environments.

METTLER TOLEDOs versatile

pipette calibration software
supports every step of the
calibration process and ensures
full traceability of calibration
data.

As the leading manufacturer of

balances and weighing systems,
METTLER TOLEDO uses the
most sophisticated equipment to
calibrate your pipettes.

METTLER TOLEDO pipette service

can meet or exceed all your
regulatory compliance needs.

20

All calibration data is stored in

a secure database, ensuring
compliance with ISO 8655 and
FDA 21 CFR Part 11. You will
receive a certificate for each
calibration with this detailed
information.

Our labs are equipped to calibrate

all pipette volumes as well as
multichannel pipettes. These
systems allow us to calibrate to
exact requirements, whether it
regards manufacturer, ISO 8655
or custom specifications.

Ensure consistent performance always get a PM with your calibration

Sealing System Failure Rate

In a study of over 120,000 serviced pipettes, 95% of failures were attributed to at least one
component of the sealing system. With regular preventive maintenance, pipette failure rates
can be significantly reduced. Therefore, METTLER TOLEDO recommends a PM with every
calibration of your pipette.
Seals can leak after being exposed to damaging piston surfaces or
sample contamination. Average replacement: Once a year
Shaft ends wear over time, especially when high force is applied to
mounting tips. Average replacement: 3 years

56% Seal/O-ring

Piston surfaces can deteriorate over time, leading to premature seal

failure and pipette inaccuracy. Average replacement: 3 to 5 years

7% Shaft

37% Piston

All pipettes entering calibration receive these valuable services:

Services

Description
Inspection
Cleaning

Sealing System
Parts Replacement
Repairs
Calibration
Documentation

Internal and external inspection and function check

Cleaning of internal and external components
Visual and pressurized leak test
Seals replaced every visit and o-rings, shafts and pistons when needed
All repairs with original manufacturer parts
Gravimetric evaluation based on your regulatory needs (manufacturers
specifications, ISO 8655 specifications or custom specifications)
Service label, calibration certificate, and documents retained up to 5-years
21

Analytical Instruments

Reliable Analytical Results

with Calibration Services

22

The reliability of any analytical instruments is ensured by regular service.

Periodical maintenance and calibration services offered by METTLER
TOLEDO greatly contribute to retention of instrument accuracy and
measurement safety.
Calibration is essential for getting accurate and reliable titration results.
Using traceable calibration tools ensures that the titrator functions according
to its operational specifications. A calibration certificate provides the required
proof for quality audits.

Regular calibration for reliable

titration results

Specialized tools and proven

procedures

Traceable calibration
certificates

METTLER TOLEDO recommends

annual calibration with the
following characteristics:
Documented proof that
your titrator works within
manufacturer specifications
Supporting compliance
to various regulations and
requirements like ISO 17025,
ISO 9001, ISO 10012 and
GLP/GMP
Burette calibration based on
ISO 8655-6

All calibrations and necessary

adjustments are performed
with our proprietary Certicase
calibration kit developed to
support an efficient calibration
on titrators.

Whether we calibrate your titrator

on-site or you get your burettes
calibrated in our accredited
service center, you will always
receive a comprehensive
certificate.

The Certicase contains

calibrated tools such as a
micrometer, resistors and
reference burettes used for
burette calibration.

It provides you and your auditor

with all necessary information
on tests performed, certified
reference materials used and the
related performance results of
your equipment.

Calibration of density meters

and refractometers

Calibration of moisture
analyzers

SmartCal- test reference

substance

The accuracy of your density

and refractometers depends
on periodic calibrations using
dedicated liquid standards.

As changes in ambient
temperature have a significant
impact on any precision
weighing device, the calibration
of your moisture analyzer is
delicate. Two parameters need
to be calibrated and adjusted
if necessary: mass and
temperature.

Our factory trained technicians

use SmartCal a unique certified
reference substance to efficiently
verify the performance of your
moisture analyzer.

You will receive a calibration

certificate providing the
documented proof that the
instrument works according to
required standards and within
specifications.

Certified tools and proven

testing procedures ensure
consistent measurements and
reliable test results.

METTLER TOLEDO recommends

that you use SmartCal for
your routine tests to ensure
consistency among your tests.
For more information on SmartCal
contact your local METTLER
TOLEDO representative.
} www.mt.com/smartcal
23

AutoChem

Improving Instrument Performance

Thanks to Calibration Service Options
Regularly scheduled calibration and preventive maintenance services guarantee
accurate results, ensure optimal performance, and minimize unexpected
downtime.
Preventive maintenance with calibration are services you are provided by METTLER
TOLEDDO trained and certified field service engineers. They use proprietary software
tools with traceable reference standards and follow detailed processes to calibrate the
instrument against factory specifications.
Regular calibration is important to detect, report, and eliminate any discrepancy in
accuracy when compared to reference standards.

24

Reaction Analysis

Particle System
Characterization

Synthesis Workstations

Wavelength calibration is
using a NIST traceable 1.5mil
Polystyrene standard with
traceability to 6 NIST 1921b
frequencies.

Particle characterization
calibration service is performed
with a traceable 8.33%
Polyvinyl Chloride (PVC)
standard.

Temperature calibration is
performed with certified
thermometers.

Additional verification of RTD

accuracy is performed with
precision resistance references
and fiber optic probes.

Additional measurements of
laser power with a calibrated
meter and probe focus
adjustments ensure proper
performance.

For the calorimetric calibration

the electrical power output of the
reference heater is calibrated with
certified multimeters.

Tracable Reference Standards

Our Calibration standards and test equipment have yearly
requirements for replacement. Each reference standard or tool used
for calibration has a unique serial number that is traceable back to
our ISO 9001 Quality system. Factory trained and certified
technicians, traceable standards, and industry standard calibration
procedures ensure accurate and reliable measurements.

25

Thermal Analysis

Results You Can Trust

for All of Your Applications
You expect that your Thermal Analysis instrument is always accurate, you trust the
results are precise and you expect your instrument to deliver reproducible, consistent
results within a given range. However, given the sensitivity and resolution of these
instruments and their sensors, the tough applications they are used in and the heat
differences they have to absorb, this is not just a given.
A periodic calibration determines whether your measurement module is delivering correctly
measured values for a given application or if it needs adjustment. These calibrations need
to be performed regularly to ensure the precision of your instrument.
Regularly maintained instruments reduce the likelihood of day-to-day measurement errors
and prevent potentially expensive follow-up costs. METTLER TOLEDO offers basic and
extended calibration services that can be adapted to your specific calibration needs.

Trust the calibration experts

FlexCal - automated
calibration for all configurations

Comprehensive and audit-proof

documentation

The full measurement

performance of your thermal
analysis module can only be
achieved when adjustment and
calibration have been properly
completed.

With the embedded FlexCal

function, the STARe software
stores a comprehensive set
of calibration data for various
gases and crucibles.

As a result of the instrument

calibration, you will receive a
comprehensive and detailed
overview of the tests performed
and the results achieved by your
instrument.

With proven SOPs from the

manufacturer and certified test
samples used by METTLER
TOLEDO Service, you can be
sure that you will get the most
accurate measurement results to
stay compliant.

26

This allows for an automated

switch of the configuration at
any time without intervention,
providing you with highly
valuable extra operational time.

Our calibration certificates ensure

that you have all the necessary
documentation you need for your
quality management system and
to satisfy your quality manager or
auditor.

Calibration Parameters:

Measurement Parameters

DSC (Flash-DSC*)

TGA

TMA

DMA

Cell Characteristics (Tau lag)

Heat flow

Temperature

Mass
Length

Force

Displacement

Spring

In case you have questions on the calibration service offering for your Thermal Analysis equipment, we also
offer On-Demand and Live Webinars and Seminars.
For more information on our Thermal Analysis service offering, please visit us online
} www.mt.com/ta-service

27

Weight Calibration

Precise Reference Weights

Yield Precise Results

28

Calibrated test weights are the base of accurate weighing results. Balances and
scales should always be checked with reference weights you can rely on and trust.
As weights can deteriorate over time due to wear, they need to be periodically
calibrated according to their weight class.
At our 11 accredited mass calibration laboratories around the world, METTLER TOLEDO
cleans and calibrates your weights. Our calibration services include a comprehensive
documentation and reporting of conventional mass correction, uncertainty and
tracebility information in accordance with ISO 17025 requirements.

Regulary calibrated weights

Traceable weight calibration

Leading mass comparators

Dont waste precious time with

test weights that are worn and
no longer accurate. There is
nothing more frustrating than
to find a test weight is out of
tolerance after many months of
use you even may not know
how long you have been testing
against this inaccurate standard.

With METTLER TOLEDO

weights calibration you receive
comprehensive documentation
that proves the respective
calibration uncertainty and
ensures your weights conform
with the tolerance requirements
of the applicable accuracy
class.

METTLER TOLEDO is the

leading manufacturer of mass
comparators. These instruments
are the essential tools to
calibrate weights with the lowest
uncertainty possible.
Our calibration labs are equipped
with the most modern mass
comparators and are on the
leading edge of weight calibration
technology.

All certified weights have to be traceable back

to national standards - and finally back to the
international kilogram prototype stored at the
BIPM in Svres near Paris. We compare our
calibrations standards with a national
primary standard every five years.

Calibration Cycle

25
years

National Protptype
1 kg

e.g. METAS, Bern, Switzerland

Your test weights need to get calibrated every

one to two years, depending on your usage
and accuracy needs. METTLER TOLEDO can
take care of your calibration needs, so you
can focus on your core competences and
avoid worrying about the reliability of your
test weights.

10
years

Primary Standard
1 kg

e.g. METAS, Bern, Switzerland

5
years

Your Calibration
Standard

Regional, Local or
Company in-house

1-2
years

Calibrated weights
for routine tests

Work area with SOP

or regulation

Type of Weight

Location

International Prototype
1 kg

BIPM, Svres, France

CH, F, UK, USA, ...
CH, F, UK, USA, ...

If you require a more comprehensive service for your test weights, METTLER TOLEDO Service can offer
to manage your entire weights calibration and ensure that you never forget to calibrate your test
weights. And in case you have a weight that does not meet the applicable tolerance requirements
anymore, METTLER TOLEDO can exchange it with a certified, fully traceable weight.
For more information on our weight calibrations and weights portfolio, please visit
} www.mt.com/weights

29

Good Measuring Practices

Reliability Throughout the Lifecycle

Go Beyond Calibration
Good Measuring Practices by METTLER TOLEDO is a global program supporting you in laboratory
and production environments with quality assurance recommendations for weighing, pipetting
and chemical analysis.
Every Good Measuring Practices guideline consists of five steps that cover the entire lifecycle of your
instruments. All guidelines start with an evaluation of your measurement processes and an
assessment of their associated risks. Based on this information, you are provided with
straightforward recommendations for selecting, installing, calibrating and operating your devices.
By focusing on your processes and their associated requirements and risks, we provide you with
effective measures to maximize operational security and minimize testing efforts and process risk.

GWP Good Weighing

Practice

GTP Good Titration

Practice

GPP Good Pipetting

Practice

Guaranteed better weighing

results

Reliable results and

dependable titration in practice

Optimize workflows for more

reliable and repeatable results

GWP helps ensuring consistent

product quality and avoiding
out-of-spec results or bad
production batches. With GWP
you comply with all regulations
relevant to your industry for
a minimal time and financial
investment.

GTP forms the basis of

dependable and risk-free
titration. The appropriate titration
system is selected based
on user requirements, and
professionally commissioned
and installed.

Improve your data quality with

GPP our comprehensive,
systematic approach to
maximizing pipetting accuracy
and repeatability.

GWP provides documentation

to verify the accuracy of your
balances and recommends
optimal testing procedures.

} www.mt.com/gwp

30

GTP helps protecting your

investment far into the future,
supporting you with tailored
training and equipment
qualification. It also proposes
schedules for regular inspection
and preventive maintenance.
} www.mt.com/gtp

GPP is grounded in 40+ years

of expertise working side-byside with researchers in order
to achieve the highest level of
accuracy and precision across all
applications.

} www.mt.com/gpp

GDRP Good Density and

Refractometry Practice

GEP Good Electrochemistry

Practice

GTAP Good Thermal

Analysis Practice

Minimize risk and improve

performance

Optimized pH results from

the beginning

Error-free thermal analysis

measurements

GDRP is based on our expertise

in density and refractive index
measurement. Understanding
the reasons and sources of
measurement errors helps
improving quality while reducing
risks and costs.

GEP assists with professional

tools and documentation to
get reliable results for your
laboratory pH, conductivity, DO,
ion and redox applications.

Analysis of thermal material

properties starts long before
daily routines: GTAP supports
you in selecting the ideal
system for your application and
assists you with professional
installation, qualification and
training.

Professional commissioning,
training, qualification and
seamless documentation
guarantee compliance with your
process requirements from the
very first step.

} www.mt.com/gdrp

Use GEP to select the correct

calibration solutions to comply
with regulations, perfectly
maintain your sensors to
optimize product lifespan and
reduce costly measurement
mistakes to a minimum.

} www.mt.com/gep

GTAP forms the basis for

dependable thermal analysis
measurements and reduces the
likelihood for systematic errors.

} www.mt.com/gtap

31

Mettler-Toledo AG
CH-8606 Greifensee, Switzerland
Phone +41-44-944 22 11
Fax +41-44-944 30 60
Australia
Austria
Belgium
Brazil
Canada
China
Croatia
Czech Republic
Denmark
France
Germany
HongKong
Hungary
India
Italy
Japan
Korea
Kazakhstan
Malaysia
Mexico
Netherlands
Norway
Poland
Russia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Thailand
Taiwan
Turkey
United Kingdom
United States
Vietnam

For all other countries

Mettler-Toledo Ltd., Port Melbourne, Victoria 3207

Tel. (03) 9644 57 00, Fax (03) 9645 39 35
Mettler-Toledo GmbH., A-1230 Wien
Tel. (01) 604 19 80, Fax (01) 604 28 80
Mettler-Toledo s.a., B-1932 Zaventem
Tel. (02) 334 02 11, Fax (02) 334 03 34
Mettler-Toledo Ltda., 06455-000 Barueri/So Paulo
Tel. (11) 4166-7400, Fax (11) 4166-7406
Mettler-Toledo Inc., Ontario, Canada
Tel 800-METTLER, Fax (905) 681-8036
Mettler-Toledo China, Shanghai 200233
Tel. (21) 6485 04 35, Fax (21) 6485 33 51
Mettler-Toledo, d.o.o., HR-10000 Zagreb
Tel. 01 29 58 130, Fax 01 29 58 140
Mettler-Toledo, spol, s.r.o., CZ-100 00 Praha 10
Tel. 272 123 150, Fax 272 123 170
Mettler-Toledo A/S, DK-2600 Glostrup
Tel. (43) 270 800, Fax (43) 270 828
Mettler-Toledo SAS, F-78222 Viroflay
Tel. (01) 3097 17 17, Fax (01) 3097 16 16
Mettler-Toledo GmbH, D-35353 Giessen
Tel. (0641) 50 70, Fax (0641) 507 128
Mettler-Toledo (HK) Ltd., Kowloon
Tel. (852) 2744 1221, Fax (852) 2744 6878
Mettler-Toledo Kft., H-1139 Budapest
Tel. 06 1288 4040, Fax: 06 1288 4050
Mettler-Toledo India Pvt Ltd, Mumbai 400 072
Tel. (22) 4291 0111 Fax (22) 2857 5071
Mettler-Toledo S.p.A., I-20026 Novate Milanese
Tel. (02) 333 321, Fax (02) 356 29 73
Mettler-Toledo K.K., Tokyo 110-0008
Tel. (3) 5815 5155, Fax (3) 5815 5525
Mettler-Toledo (Korea) Ltd., Seoul 137-130
Tel. 82-2-3498-3500, Fax 82-2-3498-3555
Mettler-Toledo Central Asia, 050009 Almaty
Tel. (07) 727 2980833, Fax (07) 7272980835
Mettler-Toledo (M) Sdn. Bhd., 40150 Selangor
Tel. +60-3-7844 5888, Fax +60-3-784 58 773
Mettler-Toledo S.A. de C.V., Mxico C.P. 06430
Tel. (55) 5547 5700, Fax (55) 5547 2128
Mettler-Toledo B.V., NL-4004 JK Tiel
Tel. (0344) 638 363, Fax (0344) 638 390
Mettler-Toledo A/S, N-1008 Oslo
Tel. 22 30 44 90, Fax 22 32 70 02
Mettler-Toledo, Sp. z o.o., PL-02-822 Warszawa
Tel. (22) 545 06 80, Fax (22) 545 06 88
Mettler-Toledo C.I.S. AG, 101000 Moskau
Tel. (495) 651 98 86, Fax 499) 272 22 74
Mettler-Toledo (S) Pte. Ltd., Singapore 139959
Tel. 65-6890 0011, Fax 65-6890 0012
Mettler-Toledo, SK-83103 Bratislava
Tel. (02) 4444 12 20-2, Fax (02) 4444 12 23
Mettler-Toledo, d.o.o., SI-1261 Ljubljana Dobrunje
Tel. (01) 547 4900, Fax (01) 542 0252
Mettler-Toledo S.A.E., E-08908 Barcelona
Tel. 902 32 00 23, Fax 902 32 00 24
Mettler-Toledo AB, S-12008 Stockholm
Tel. (08) 702 50 00, Fax (08) 642 45 62
Mettler-Toledo (Schweiz) GmbH, CH-8606 Greifensee
Tel. (044) 944 47 60, Fax (044) 944 45 10
Mettler-Toledo (Thailand) Ltd., Bangkok 10320
Tel. 66-2-723 0300, Fax 66-2-719 6479
Mettler-Toledo Pac Rim AG, Taipei
Tel. (2) 2657 8898, Fax (2) 2657 0776
Mettler Toledo Turkey, skdar/stanbul
Tel: 0216 400 20 20, Fax: 0216 400 20 29
Mettler-Toledo Ltd., Leicester, LE4 1AW
Tel. (0116) 235 70 70, Fax (0116) 236 6399
Mettler-Toledo, LLC, Columbus, OH 43240
Tel. 800-METTLER, Fax (614) 438 4900
Mettler Toledo Vietnam LLC., Ho Chi Minh City
Tel. +84-8-3551-5924, Fax +84-8-3551-5923
Mettler-Toledo AG
PO Box VI-400, CH-8606 Greifensee
Tel. +41-44-944 22 11, Fax +41-44-944 31 70

Subject to technical changes

07/2013 Mettler-Toledo, LLC

www.mt.com
For more information