CTC NT AAS, Undergraduate Certificate, and CCNA OEC

Cisco Certified Network Associate Occupational
Endorsement Certificate, Computer and Networking

Technology Undergraduate Certificate, and Computer
and Networking Technology AAS in the
Computer and Networking Technology
Academic Assessment Plan
Revised and Adopted by

The Computer and Networking Technology faculty: June 13, 2011
Submitted via
http://anc-tbquimby01.uaa.alaska.edu/10assessfile/
To the Office of Academic Affairs: June 15, 2011
For review by
The Academic Assessment Committee of the faculty Senate
Note: The Board of Regents approved the revision of the Associate of Applied Science in
Telecommunication, Electronics, and Computer Technology to an Associate of Applied Science in
Computer and Networking Technology (CNT) and the deletion of the Certificate in
Telecommunications and Electronics Systems at the University of Alaska Anchorage. Effective June 3,
2011. The Computer and Networking Technology (CTC) program is part of part of the Community and
Technical Colleges Computer Networking and Office Technology (CNOT) Department.
TABLE OF CONTENTS
Mission Statement___________________________________________________________________________________3
Program Introduction________________________________________________________________________________3
Assessment Process Introduction_______________________________________________________________________3
Student Learning Outcomes___________________________________________________________________________4
Table 1: Association of Assessment Measures to Student Learning Outcomes____________________________________5
Assessment Measures and Administration________________________________________________________________5
Table 2: Assessment Measures and Administration_________________________________________________________6
Assessment Process__________________________________________________________________________________7
General Implementation Strategy___________________________________________________________________7
Method of Data Analysis and Formulation of Recommendations for Program Improvement_____________________7
Modification of the Assessment Plan_________________________________________________________________7
Appendix A: CompTIA A+ and Net+ Industry Certification Tests_____________________________________________8
CompTIA A+ industry certification test
8
Measure Description:_____________________________________________________________________________8
Factors that affect the collected data:_________________________________________________________________8
How to interpret the data:_________________________________________________________________________8
CompTIA network+ industry certification test________________________________________________________10
Measure Description:____________________________________________________________________________10
Factors that affect the collected data:________________________________________________________________10
How to interpret the data:________________________________________________________________________10
Appendix B: ccna certification test_____________________________________________________________________11
Appendix C: icsa certification test_____________________________________________________________________12
Appendix D: course case studies______________________________________________________________________13
Appendix E: course practical final exams_______________________________________________________________14
Appendix F: case study and practical final rubrics________________________________________________________15
Mission Statement
The Computer and Networking Technology (CNT) track of the CNOT department provides entry level
skills and ongoing career education to meet the demand for well-trained technicians in networking and
computer system operations. CNT offers opportunities for student success in achieving their ongoing
goals in advanced academic programs.
PROGRAM INTRODUCTION
The Computer and Networking Technology program provides entry-level skills and career education to
meet the demand for well-trained technicians in the computer and networking industries. The CNT
program offers an Occupational Endorsement Certificate in Cisco Certified Network Associate
(CCNA), an undergraduate certificate in Computer and Networking Technology (CNT). Both
certificates require 3 full-time semesters to complete. An Associate of Applied Science degree in
Computer and Networking Technology can be earned by completing additional required technical and
general education courses.
Graduates from the CNT program can be employed as skilled technical support workers in fields
including communications, networking and computer support and repair in private industry as well as
municipal, state and federal agencies.
ASSESSMENT PROCESS INTRODUCTION

This document defines the educational objectives and expected outcomes for the Computers and
Networking Technology program and outlines a plan for assessing the achievement of the stated
objectives and outcomes.
The objectives and outcomes resulted from consultation between the CNT faculty.
The faculty met and accepted the final objectives, outcomes, and assessment processes.
STUDENT LEARNING OUTCOMES

The specific educational outcomes that support the program objectives are to produce graduates who
are able to demonstrate:
Proficiency in PC hardware and operating system installation, troubleshooting and repair.

Proper customer service skills.
Entry-level tasks for planning, design, installation and troubleshooting Ethernet and TCP/IP
networks.
Entry-level employment skills for computer and network technicians.
Computer literacy in PC applications and operating systems.
Proficiency in Cisco router installation and configuration in multi-protocol inter-networks.
Proficiency in Cisco switch and VLAN installation and configuration.
Configuration and maintenance of network and computer system security settings.
Ability to think critically and solve problems.
TABLES 1A & 1B: ASSOCIATION OF ASSESSMENT MEASURES TO STUDENT LEARNING OUTCOMES
Measure 1
Measure 2
Measure 3
Measure 4
Measure 5
The following table contains the measures for both the CNT AAS and the CNT certificate.
Proficiency in PC hardware and operating system installation, troubleshooting

and repair.
Entry-level tasks for planning, design, installation and troubleshooting

Ethernet and TCP/IP networks.
Computer literacy in PC applications and operating systems.
Proficiency in Cisco router installation and configuration in multi-protocol

inter-networks.
Configuration and maintenance of network and computer system security

settings.
Outcomes
0 = Measure is not used to measure the associated outcome.

1 = Measure is used to measure the associated outcome.
Measure 1
Measure 2
Measure 3
Measure 4
Measure 5
The following table contains the measures for CCNA OEC.
Entry-level tasks for planning, design, installation and

troubleshooting Ethernet and TCP/IP networks.
Proficiency in Cisco router installation and configuration in multiprotocol inter-networks.
Configuration and maintenance of network and computer system

security settings.
Outcomes
0 = Measure is not used to measure the associated outcome.

1 = Measure is used to measure the associated outcome.
ASSESSMENT MEASURES
A description of the measures used in the assessment of the program outcomes and their
implementation are summarized in Table 2 below. The measures and their relationships to the program
outcomes are listed in Table 1, above.
There is a separate appendix for each measure that shows the measure itself and describes its use and
the factors that affect the results.
TABLE 2: ASSESSMENT MEASURES AND ADMINISTRATION

Measure
Description
Frequency/
Start Date
Collection
Method
Administered
by
Measure 1
Measure 2
Measure 3
CompTIA A+ & NET+ Industry Certification Tests

Cisco CCNA Certification Test
Customer Service Certification
As required
Annually
As required
Testing units
Testing units
Testing units
Measure 4
Course Case Studies
As scheduled
Measure 5
Course Practical Finals
As scheduled
Testing units
Testing units
Testing units
Instructor
tabulates
scores
Instructor
tabulates
scores
Course
instructor
Course
instructor
ASSESSMENT PROCESS
General Implementation Strategy
The program faculty has been using most of this plan for the past few years. The case studies and
practical finals have been used in the courses for years, we are now going to include them to help
assess the program. Over the next year, rubrics will be developed to provide general guidelines for
assessing and reporting case study and practical final data.
Faculty will work with the students to setup, log and keep track of the students taking
Certification exams and their pass rates. Students in the CNT-A271 Cisco Academy WAN
Technologies classes may take the CCNA exam at the end of the course.
Description of Faculty Involvement
The program faculty will meet at least once a year to review the data collected using the assessment
measures. This meeting should result in recommendations for program changes that are designed to
enhance performance relative to the programs outcomes. The results of the data collection, an
interpretation of the results, and the recommended programmatic changes will be forwarded to the
Office of Academic Affairs (in the required format) by June 15th each year. A plan for implementing
the recommended changes, including of advertising the changes to all the programs stakeholders, will
also be completed at this meeting.
The proposed programmatic changes may be any action or change in policy that the faculty deems as
being necessary to improve performance relative to program outcomes. Recommended changes
should also consider workload (faculty, staff, and students), budgetary, facilities, and other relevant
constraints. A few examples of changes made by programs at UAA include:
o changes in course content, scheduling, sequencing, prerequisites, delivery methods, etc.
o changes in faculty/staff assignments
o changes in advising methods and requirements
o addition and/or replacement of equipment
o changes to facilities
Modification of the Assessment Plan
The faculty, after reviewing the collected data and the processes used to collect it, may decide to alter
the assessment plan. Changes may be made to any component of the plan, including the outcomes,
assessment measures, or any other aspect of the plan. The changes will be approved by the faculty of
the program. The modified assessment plan will be forwarded to the dean/directors office and the
Office of Academic Affairs.
APPENDIX A: COMPTIA IT INDUSTRY CERTIFICATIONS A+ AND NET+

A+ INDUSTRY CERTIFICATION TEST
Measure Description:
The CompTIA A+ certification is the industry standard validating the vendor-neutral skills expected of
an entry-level computer technician.
Factors that affect the collected data:
Testing for the A+ certification is voluntary on the students part as is the reporting of the results of
test.
How to interpret the data:
The industry certification provides an external objective validation of the learning outcomes.
For A+ certification, the examinee must pass two exams, the required A+ Essentials Exam and then
one of three elective exams. The A+ Essentials exam measures essential competencies for a desktop
computer service technician with six months of on-the-job experience. The examinee must demonstrate
basic knowledge of installing, configuring, upgrading, troubleshooting, and repairing desktop
computer systems at the standard defined by this test specification.
The skills and knowledge measured by this exam are derived from an industry-wide and worldwide job
task analysis which was validated through a survey of almost 2,000 A+ certified professionals. The
results of the survey are used in weighting the domains and ensuring that the weighting is
representative of the relative importance of that content to the job requirements of a service technician
with six months on the-job experience. The intent is to certify individuals in a body of knowledge that
is identified and accepted as the baseline or foundation of any entry-level PC technician.
NOTE: This exam blueprint for the A+ Essentials exam includes the weighting, test objectives and
example content. Example topics and concepts are included to clarify the test objectives and should not
be construed as a comprehensive listing of all the content of this exam.
The information below lists the domains measured by this exam and the extent to which they are
represented in the exam.
PC Components (21%)
Laptop and Portable Devices (11%)
Operating Systems (21%)
Printers and Scanners (9%)
Networks (12%)
Security (11%)
Safety and Environmental Issues (10%)
Communications and Professionalism (5%)
8
The elective exams are designed for measuring the examinee in one of three different work
environments. The exams also expand on the troubleshooting, preventative maintenance and
upgrading skills required for the technician. The three exams and their domain emphasis are listed
below.
IT Technician-Mobile or corporate technicians who have a lot of face to face client interactions.
PC Components (18%)
Networks (11%)
Security (8%)
Remote Support Technician-Help desk or call center remote technicians.
PC Components (15%)
Networks (11%)
Security (15%)
Depot Technician-Bench technician, providing hardware support with limited customer interaction.
PC Components (45%)
Security (5%)
Each test consists of 90 to 100 questions, with ninety minutes allowed to complete each exam.
The tests are scored on a scale of 100 900. Minimum passing scores are, 675 for the
A+ Essentials exam and 700 for the elective exams. CompTIA created an entirely new certification
test in 2009.
NETWORK+ INDUSTRY CERTIFICATION TEST
The CompTIA Network+ certification exam was developed in 1997. Major corportions formed the IT
Skills Project to identify, classify and publish skill standards for networking professionals. This job
analysis was used as the foundation of the Network+ certification exam, which became available on
April 30, 1999. The Network+ exam was revised on January 31, 2002. To date, there are more than
70,000 Network+ certified professionals worldwide. The Network + exam was last revised in 2010
Cornerstone Partners for the CompTIA Network+ Exam
The CompTIA Network+ certification program was established with the support and financial
assistance from the following IT industry experts and leaders:
3Com Corporation
Compaq Computers
Element K
IBM
Microsoft
Qwest
ePresence
Intel
NETg
ComputerWorld
gtslearning
Lotus
Novell

Testing for the Network+ certification is voluntary on the students part as is the reporting of the results
of test.
The industry certification provides an external objective validation of the learning outcomes.The
CompTIA Network+ certification exam validates the knowledge and abilities of individuals with at
least nine months of experience in network support or administration. A typical candidate would have
CompTIA's A+ certification or equivalent knowledge and would be able to install, configure and
troubleshoot basic networking hardware, protocols and services.
The exam test four domain areas:
Media and Topologies (20%)

Protocols and Standards (20%)
Network Implementation (25%)
Network Support (35%)
The CompTIA Network+ exam consists of 72 questions to be completed in 90 minutes. The exam is
graded on a scale of 100 -900. The minimum passing score is 646.
10
APPENDIX B: CCNA CERTIFICATION TEST

The Cisco Certified Network Associate certification is a worldwide industry benchmark in networking
capabilities.
Testing for the CCNA certification is voluntary on the students part as is the reporting of the results of
test.
CCNA Certification:
The CCNA certification (Cisco Certified Network Associate) indicates a foundation in and apprentice
knowledge of networking. CCNA certified professionals can install, configure, and operate LAN,
WAN, and dial access services for small networks (100 nodes or fewer), including but not limited to
use of these protocols: IP, IGRP, Serial, Frame Relay, IP RIP, VLANs, RIP, Ethernet, Access Lists,
OSPF, VLSM, CIDR, STP and EIGRP.
The Cisco CCNA exam consists of 50 to 60 questions, including simulations, to be completed in 90
minutes. The passing score is 825 out of 1000 on a scale of 300 to 1000.
11
APPENDIX C: ICSA CERTIFICATION TEST

The International Customer Service Association certification is an international benchmark for
customer service representatives.
Testing for the ICSA certification is voluntary on the students part.
ICSA certification tests the following learning objectives:
1. Define the parameters of customer service and the attitudes, knowledge and skills needed to
create and maintain a customer service orientation.
2. Describe how a customer service focus is influenced by the organizations mission, vision,
resource management and services.
3. Assess personal attitude, knowledge and skills in relationship to customer service.
4. Describe ways to measure and analyze customer satisfaction internally and externally.
5. Develop management skills for influencing, correcting and leading a customer-driven
organization.
6. Develop a personal plan for implementing customer service fundamentals in the workplace.
The ICSA certification test consists of 40 questions. The passing score is 80%.
12
APPENDIX D: COURSE CASE STUDIES

The case studies allow the students to complete a large project that applies the skills gained in the
course.
Limited equipment availability may reduce the efficiency of this tool.
Each course will provide a list of requirements for the case study, and a points scale for each area. The
instructor will then tabulate the total points to provide a final score.
Courses that may include case studies:
CNT A162
CNT A170
CNT A261
CNT A271
PC Building, Upgrading and Architecture

Cisco Academy Network Fundamentals
Cisco Academy Router Fundamentals
Cisco Academy WAN Management
13
APPENDIX E: COURSE PRACTICAL FINAL EXAMS

The practical finals have the students demonstrate most of the skills being presented in the course.
Limited time and equipment availability may reduce the overall scope of the exam.
Each course will provide a list of requirements for the practical exam, and a point scale for each area.
The instructor will then tabulate the total points to provide a final score.
Courses that include practical finals:
CNT A160
CNT A170
CNT A261
CNT A270
CNT A271
PC Operating Systems
Cisco Academy Network Fundamentals
Cisco Academy Router Protocols and Concepts
Cisco Academy LAN Switching and Wireless
Cisco Academy WAN Technologies
14
APPENDIX F: CASE STUDY AND PRACTICAL FINAL RUBRICS
Department Rubric: Cisco Academy Network Fundamentals CNT-A170

Description:
This rubric is based on foundational network fundamentals and Cisco router configuration
requirements and will be used to assess all students completing the Cisco Academy Network
Fundamentals course.
Program Outcomes Measured:

Demonstrate entry-level tasks for planning, design, installation and troubleshooting
Demonstrate entry-level employment skills for computer and network technicians.
Demonstrate proficiency in Cisco configuration in single protocol
internetworks.
Demonstrate ability to think critically and solve problems.

The score will indicate the level of performance and will be used to assign a numrical grade.
Routing and Cisco Router Configuration Rubric Case Study / Practical Final
Assigned Task
Task Requirements
Create an efficient IP
addressing design using
Variable Length Subnet
Mask (VLSM).
Assign appropriate IP
addresses and SNM to
the router interfaces.
addresses, SNM and
default gateways to the
hosts.
Cable the network from
the network diagram.
Setup a variable length subnet mask network design

given the requirements. Design the setup to provide the
most efficient use of the IP address assigned.
Complete the basic

router configurations.
Verify the network
operation.
If required, demonstrate
network and router
troubleshooting
procedures.
Maximum
Task Point
Value
Points
Earned
From the VLSM design, assign the correct IP addresses

and subnet masks for the router interfaces.
From the VLSM design, assign the correct IP addresses,
subnet masks and default gateways for the hosts in the
network.
Cable the network from the network diagram. Select the
correct cables and ports to provide network connectivity.
Cable and setup a console connection to the routers.
Configure the basic setups for each router in the
network. Include hostnames, IP host tables, all
passwords, interfaces addresses, turn on the interface,
clock rates, interface descriptions, and MOTD.
Using TCP/IP utilities and Cisco IOS show commands,
demonstrate full network connectivity and routing.
Demonstrate the ability to troubleshoot the network and
routers using TCP/IP utilities, Cisco IOS show and
debug commands.
15
Grade Explanation:
Excellent: Skill is represented and demonstrates an excellent understanding of the outcome. Score 90
to 100% of the maximum score.
Good: Skill is represented and contains some errors but demonstrates a basic understanding of the
outcome. Score 70 to 89% of the maximum score.
Poor: Skill is attempted and demonstrates a poor understanding of the outcome, or the skill is not
attempted. Score 69% or lower of the maximum score.
16
Department Rubric: Routing Fundamentals and Cisco Router Installation and

Configuration CNT-A261
Description:
This rubric is based on foundational network fundamentals and Cisco router configuration
requirements and will be used to assess all students completing the Cisco Router Fundamentals course.

Demonstrate proficiency in Cisco router installation and configuration in multi-protocol
internetworks.
Demonstrate the configuration and maintenance of network and computer system
security settings.

The score will indicate the level of performance and will be used to assign a numerical grade.
Routing Protocols and Concepts Rubric Case Study / Practical Final
Assigned Task
Task Requirements
Create an efficient IP
addressing design using
VLSM.
addresses and SNM to
the router interfaces.
addresses, SNM and
hosts.
Cable the network from
the network diagram.
Setup a variable length subnet mask network design

given the requirements. Design the setup to provide the
most efficient use of the IP address assigned.
From the VLSM design, assign the correct IP addresses
and subnet masks for the router interfaces.
Complete the basic

router configurations.
Configure the required
dynamic routing
protocol.
If required, configure
static routing, default
routes and distribute the
routes.
manual route
Maximum
Task Point
Value
Points
Earned
From the VLSM design, assign the correct IP addresses,

subnet masks and default gateways for the hosts in the
network.
Cable and setup a console connection to the routers.
passwords, interfaces addresses, turn on the interface,
clock rates, interface descriptions, and MOTD.
Configure the correct dynamic routing protocol, the
correct version and provide the correct network
statements. (RIP, RIPv2, EIGRP or OSPF.)
Configure static routes, default routes and propagate the
routes to the other routers.
Disable automatic route summarization and configure a
manual route.
17
summarization.
Verify the network
operation.
network and router
troubleshooting
procedures.

demonstrate full network connectivity and routing.
Demonstrate the ability to troubleshoot the network and
routers using TCP/IP utilities, Cisco IOS show and
debug commands.
Grade Explanation:
18
Department Rubric: LAN Switching and Wireless CNT-A270

Description:
This rubric is based on foundational network fundamentals and Cisco switch configuration
requirements and will be used to assess all students completing the Cisco Switching and Wireless
course.

internetworks.
Demonstrate proficiency in Cisco switch and VLAN installation and configuration.
security settings.

The score will indicate the level of performance and will be used to assign a letter grade.
Cisco Switch Configuration Rubric Case Study / Practical Final
Assigned Task
Task Requirements
Cable the network.

Cable and setup a console connection to the router and
switches.
Erase the startup configuration and reload the switches
and router. Disable all the interfaces on the switches.
Assign the correct IP addresses, subnet masks and
default gateways for the hosts in the network.
Set the switches and

routers to default states.
addresses, SNM and
hosts.
Configure the basic
switch and router
configurations.
Configure and activate
the switch and router
interfaces.
Configure VTP servers
and clients.
Configure switch
VLANs.
Configure STP.
Maximum
Task Point
Value
Points
Earned

passwords, turn on the interface, clock rates, interface
descriptions, and MOTD.
Configure and activate the interfaces. As necessary
assign IP addresses to the interfaces. Configure and
activate a management interface on all the switches.
Configure the correct switch as a VTP server and then
setup the other switches as clients. Configure the
domain name and passwords.
Configure the VLANs on the VTP server. Verify that
the other switches are receiving VLAN configurations
from the server. Assign the correct ports to the VLANs.
Configure STP and RSTP on the switches. Setup the
configurations to ensure the correct switch will be the
root. Verify that STP is running correctly.
19
Configure Inter-VLAN
routing.
If required, configure a
wireless access point
and hosts.
If required configure
and demonstrate switch
port security.
access control lists.
(ACLs)
Verify the network
operation.
network and router
troubleshooting
procedures.
Configure the trunking interface on the router and verify

Inter-VLAN routing.
Configure a IEEE-802.11n wireless access point and
connect to one of the switch ports. Include the required
security settings. Configure a wireless host and set it up
with the same security settings.
Configure port security on one port of a switch. Switch
out the hosts and demonstrate port security by the loss of
connection on that port.
Configure and demonstrate network security using
ACLs. Write and install correct ACLs to control
network traffic as required in the case study or practical
final.
demonstrate full network connectivity, routing and
switch operation. If required demonstrate wireless
connectivity. . Demonstrate the proper network
operation based on the ACLs configured for network
security.
Demonstrate the ability to troubleshoot the network,
switches and routers using TCP/IP utilities, Cisco IOS
show and debug commands.
Grade Explanation:
20
Department Rubric: Cisco Academy WAN Technologies

CNT-A271
Description:
This rubric is based on foundational network fundamentals, Cisco switch configuration requirements,
Cisco router configurations, and wide area network technologies and will be used to assess all students
completing the Cisco Switching and Wireless course.

internetworks.
Demonstrate proficiency in Cisco switch and VLAN installation and configuration.
security settings.

The score will indicate the level of performance and will be used to assign a letter grade.
Cisco WAN Configuration Rubric Case Study / Practical Final
Assigned Task
Task Requirements
Cable the network.

Cable and setup a console connection to the router and
switches.
Erase the startup configuration and reload the switches
and router. Disable all the interfaces on the switches.
Assign the correct IP addresses, subnet masks and
default gateways for the hosts in the network.
Set the switches and

routers to default states.
If required, assign
appropriate IP
addresses, SNM and
hosts.
Configure the basic
switch and router
configurations.
the switch and router
LAN interfaces.
NAT and DHCP
services on a router.
Configure the required
dynamic routing
protocol.
Maximum
Task Point
Value
Points
Earned

passwords, turn on the interface, clock rates, interface
descriptions, and MOTD.
assign IP addresses to the interfaces. Configure and
activate a management interface on all the switches.
Configure network address translation and dynamic host
configuration protocol on the required routers.
Configure the correct dynamic routing protocol, the
correct version and provide the correct network
statements. (RIP, RIPv2, EIGRP or OSPF.)
21
the WAN serial

interfaces.
access control lists.
(ACLs)
Verify the network
operation.
network and router
troubleshooting
procedures.
configure the correct WAN technology for the interface

and assign a clock rate. (PPP, HDLC or Frame Relay.)
Configure and demonstrate network security using
ACLs. Write and install correct ACLs to control
network traffic as required in the case study or practical
final.
demonstrate full network connectivity, routing and
switch operation. Demonstrate the proper network
operation based on the ACLs configured for network
security.
Demonstrate the ability to troubleshoot the network,
switches and routers using TCP/IP utilities, Cisco IOS
show and debug commands.
Grade Explanation:
22

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Cisco Certified Network Associate Occupational

Endorsement Certificate, Computer and Networking

Revised and Adopted by

ASSESSMENT PROCESS INTRODUCTION

STUDENT LEARNING OUTCOMES

Proficiency in PC hardware and operating system installation, troubleshooting and repair.

TABLES 1A & 1B: ASSOCIATION OF ASSESSMENT MEASURES TO STUDENT LEARNING OUTCOMES

Proficiency in PC hardware and operating system installation, troubleshooting

Proper customer service skills.

Entry-level tasks for planning, design, installation and troubleshooting

Entry-level employment skills for computer and network technicians.

Computer literacy in PC applications and operating systems.

Proficiency in Cisco router installation and configuration in multi-protocol

Proficiency in Cisco switch and VLAN installation and configuration.

Configuration and maintenance of network and computer system security

Ability to think critically and solve problems.

0 = Measure is not used to measure the associated outcome.

The following table contains the measures for CCNA OEC.

Proper customer service skills.

Entry-level tasks for planning, design, installation and

Entry-level employment skills for computer and network technicians.

Proficiency in Cisco router installation and configuration in multiprotocol inter-networks.

Proficiency in Cisco switch and VLAN installation and configuration.

Configuration and maintenance of network and computer system

Ability to think critically and solve problems.

0 = Measure is not used to measure the associated outcome.

TABLE 2: ASSESSMENT MEASURES AND ADMINISTRATION

CompTIA A+ & NET+ Industry Certification Tests

Course Case Studies

Course Practical Finals

APPENDIX A: COMPTIA IT INDUSTRY CERTIFICATIONS A+ AND NET+

Remote Support Technician-Help desk or call center remote technicians.

NETWORK+ INDUSTRY CERTIFICATION TEST

Factors that affect the collected data:

Media and Topologies (20%)

APPENDIX B: CCNA CERTIFICATION TEST

APPENDIX C: ICSA CERTIFICATION TEST

APPENDIX D: COURSE CASE STUDIES

PC Building, Upgrading and Architecture

APPENDIX E: COURSE PRACTICAL FINAL EXAMS

APPENDIX F: CASE STUDY AND PRACTICAL FINAL RUBRICS

Department Rubric: Cisco Academy Network Fundamentals CNT-A170

Program Outcomes Measured:

How to interpret the data:

Setup a variable length subnet mask network design

Complete the basic

From the VLSM design, assign the correct IP addresses

Department Rubric: Routing Fundamentals and Cisco Router Installation and

Program Outcomes Measured:

How to interpret the data:

Setup a variable length subnet mask network design

Complete the basic

From the VLSM design, assign the correct IP addresses,

Using TCP/IP utilities and Cisco IOS show commands,

Department Rubric: LAN Switching and Wireless CNT-A270

Program Outcomes Measured:

How to interpret the data:

Cable the network.