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Issue Log

The document summarizes 5 issues reported on a project. Issue 1 describes a client complaint about slow progress. Issue 2 notes a communication problem with client employees. Issue 3 reports not receiving feedback on a communication policy. Issue 4 describes a change in data analysis plans due to lack of organized client data. Issue 5 involves a misunderstanding of project roles and insufficient client data. The issues impact the project through potential cancellation, inefficiency, delayed tasks, difficulty planning analysis, and analysis delays.

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Joni Pablo
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© © All Rights Reserved
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Download as XLSX, PDF, TXT or read online on Scribd
59 views

Issue Log

The document summarizes 5 issues reported on a project. Issue 1 describes a client complaint about slow progress. Issue 2 notes a communication problem with client employees. Issue 3 reports not receiving feedback on a communication policy. Issue 4 describes a change in data analysis plans due to lack of organized client data. Issue 5 involves a misunderstanding of project roles and insufficient client data. The issues impact the project through potential cancellation, inefficiency, delayed tasks, difficulty planning analysis, and analysis delays.

Uploaded by

Joni Pablo
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Issue #

Description
Received a complaint from our client because
he said that the project's progress is too slow
and he also wants us to spend alternate days
at Clearvision with the SDU manager to fully
understand
theirwith
business
processes.
Communication
our clients
employees is
an issue for us as they are always not
available and very busy during our client visit.
Failure to recieve communication policy
feedback. We have already sent them an
email with regards to the communication
policy we have designed and created for
them butchange
we areofstill
not with
receiving
adequate
Sudden
plans
regards
to our
feedback
and think
this task
for lack
themofis
data
analysis.
This isthat
because
of the
being
pushed
aside duelead
to the
fact
thaton
they
updated
and organized
time
data
the
are
so
busy
with
other
things.
clients side.

Misunderstanding of project roles and data


deemed not usable and insufficient - the
client wants us to assist Ajit in entering their
jobs into Simpro. Additionally, we can't use
the data as there is not enough information
on there about their jobs.

Impact on Project
The client not being happy could lead to
project being cancelled or worse, project
failure.
This limits the amount we can learn from
each visit to Clearvison. Inefficiency can
lead to the project falling behind.
This impacts our project as tasks completion
are delayed and we cant make any changes
to the policy as we havent received any
feedback.
Although we are still ahead of schedule, we
still consider this as an issue because of the
fact that we are struggling to structure a
final plan for our data analysis which can
lead to future setback of certain tasks.

Although we are ahead of schedule, this is


causing us a delay in doing our data
analysis for the project due to the fact that
we still need to help Ajit in entering their
data properly into Simpro. We are also not
meant to do data entry as we believe that it
is not a part of this project.

Date
Reported

Reported By

27/4/2016

Joni Pablo

13/5/2016

Kimberley Capati

13/5/2016

Kimberley Capati

16/5/2016

Joni Pablo

16/5/2016

Lucas Chan
Andreassend

Priority
(L/M/H)

Due Date

Kimberley Capati, Joni Kimberley Capati, Joni


Pablo, Lucas Chan
Pablo, Lucas Chan
Andreassend
Andreassend

27/4/2016

Kimberley Capati, Joni


Pablo, Lucas Chan
Andreassend

30/5/2016

23/5/2016

Joni Pablo, Kimberley


Capati, Lucas Chan
Andreassend

N/A

Joni Pablo, Kimberley


Capati, Lucas Chan
Andreassend

20/6/2016

Assigned To

Lucas Chan
Andreassend

Resolved By

Kimberley Capati, Joni


Pablo, Lucas Chan
Andreassend

Status
Resolved

Open

Resolved

Comments
Lucas sent an apology email to the client and despite of not
being able to spend alternate days at Clearvision due to
schedule conflicts, we have all come into an agreement that
the team will go there every Monday, from 9:00AM onwards
to
business
processes
and
get any
Welearn
mustmore
learnabout
how atheir
company
works
and since
the
required
training
that
can
assist
us
with
the
Six
Sigma
employees are busy we must organise a time and date with
project.
the
clients employees in order to talk to them.
Organise a time and date where the required employees are
available to discuss the communication policy and we should
prompt/remind them through email to give us feedback for
our communication policy. As of 23/05 we have received
feedback
from
2 ofout
theadepartment
and are still
We
need to
figure
way on howmanagers
to gather valuable
data
waiting
2 more
from
thefor
client
for our analysis to be able to picture our final
plan for this project.

Open

Open

We have decided to use the ETA data instead for the mean
time whilst Ajit is still putting his data together on Simpro
and we still need to discuss this new plan/metter with Sam
and get his opinion on this.

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