11.2.0 Product Recall Procedure
11.2.0 Product Recall Procedure
11.2.0 Product Recall Procedure
Revision: 4
Revision: 4
ALTERNATE
Name:
Philip Smit
Office Phone Number: 011- 278-4600
Cellular:
082 469 8647
E-Mail:
philips@diningin.co.za
PLANT MANAGER
Name:
Philip Smit
Office Phone Number: 011- 278-4600
Cellular:
082 469 8647
E-Mail:
philips@diningin.co.za
ALTERNATE
Name:
Marianne Kaiser
Office No:
011-278-4600
Cellular:
082 877 0924
E-Mail:
mariannek@diningin.co.za
RECALL CO-ORDINATOR
Name:
Nicholas Zemura
Office Phone No:
011- 278-4600
Cellular:
0795793021
E-Mail:
nicholasz@diningin.co.za
ALTERNATE
Name:
Office Phone No:
Cellular:
E-Mail:
Alfred Malebo
011- 278-4600
0714925034
alfredma@diningin.co.za
WAREHOUSE SUPERVISOR
Name:
JP Smith
Office Phone No:
011- 278-4600
Cellular:
0795793021
E-Mail:
jaunsm@diningin.co.za>
ALTERNATE
Name:
Office Phone No:
Cellular:
Alfred Masaole
011 -278-4600
082 099 6283
BUYER
Name:
Isabella Africa
Office Phone No:
011- 278-4600
Cellular:
0727799521
E -Mail:
Isabella@diningin.co.za
ALTERNATE
Name:
Office Phone No:
Cellular:
E -Mail:
Alfred Masaole
011 -278-4600
082 099 6283
alfredm@diningin.co.za
SALES/MARKETING MANAGER
Name:
Michael Parker
Office Phone No:
021 555-7200
Cellular:
083 634 0280
E-Mail:
michaelp@diningin.co.za
ALTERNATE
Name:
Office Phone No:
Cellular:
E -Mail:
Daryl Caley
021 555-7220
084 983 3682
darylc@diningin.co.za
WOOLWORTHS TECHNOLOGIST
Name:
Gay Cicero
Office Phone No:
021 407 7066
Cellular:
083 616 4912
E-Mail:
gaycicero@woolworts.co.za
ALTERNATE
Name:
Adele Smith
Office Phone No:
021 407 2397
Cellular:
E
adelesmith@woolworths.co.za
E -Mail:
alfredm@diningin.co.za
-Mail:
Revision: 4
WOOLWORTHS TECHNOLOGIST
Name:
Glynis Koopman
Office Phone No:
021 407 7066
Cellular:
ALTERNATE
Name:
Office Phone No:
Cellular:
E-Mail:
GlynisKoopman@woolworts.co.za
E -Mail:
ColleenSaayman@woolworths.co.za
ATTORNEY
Name:
ALTERNATE
Name:
Dairmuid Short
011-240 5000
Colleen Saayman
021 407 2532
Maria Silver
Stockley
083 2554028
Produce
Latiefa
Lester
David
Houghton
Tracy
Vogt
Technical services
Sandy
Corbett
Karin
Carstensen
Technical services
011-240 5000
Revision: 4
Revision: 4
2.
RECALL COORDINATOR
Recall Coordinator, & Plant Manager begin the investigation, to determine if the product is
definitely a health hazard to the consumer.
Presents factual data to the Managing Director.
Keeps the other members of the team informed.
Obtains necessary data for the suspected product recall from the Customer Services Coordinator /Logistic
Data to be obtained: inventory of suspected product that may still be on site and a list of
clients who bought the suspected product - from the Customer Services Co-ordinator /
Logistic
Provides Sales/Marketing Manager with complete list of clients as per the Customer
Services Co-ordinator / Logistic
Revision: 4
v. Agree to have any suspected product sent back to Denny Foods immediately / destroyed
with a verification letter.
vi. Recall effectiveness checks may be carried out by telephone calls, faxes, or
personal visits. The objective of the follow-up is to verify that all the consignees
are taking the appropriate actions of the suspected product that has been
accounted for.
Revision: 4
Managers Notified:
Investigative findings:
Signature:
Date:
Revision: 4
Revision: 4
Nicholas Zemura
Quality Assurance Manager / Recall Co-ordinator
Revision: 4
Fax transmission
Date
ATTN
Subject
Fax
:
:
: Recall Effectiveness Check
:
6. Have you received any reports of illness or injury related to this product?
Yes / No
7. If the answer to question 6 is YES, please provide details.
Revision: 4
6. Have you received any reports of illness or injury related to this product?
Yes / No
7. If the answer to question 6 is YES, please provide details.
Revision: 4
I verify that no one will have access to the above-mentioned destroyed product.
Name:
Position:
Date:
Signature: