SITA

RESERVATIONS
QUICK REFERENCE GUIDE

SRDT (GUI ) MODE

SRDT - RESERVATIONS
QUICK REFERENCE GUIDE
PNR CREATION
Check Air Availability

Click on Air Availability Module in the navigation menu.

Enter number of Adults and Children

Enter the City Pair and Date

Click on Find flights.

Display Calendar View for a Specific Class

Click on Air Availability module

Check the box Display Calendar view for Specific class
Enter City pair, Date and Class (Note: This option is only for One-Way and for a specific class)
Click on Find flights.

Direct Sell

This is one of the screens in Air Availability module. This option can be used if the agent is aware of flight details (Flight
number and sector)

Booking Process

Check Availability (Air availabilityAir search)

Sell seats (Through Air availability or direct sell)
Enter passenger details in Quick Book (Access Quick book hyperlink at the bottom or in the left navigation menu)
End the transaction (End or End and Retrieve)

Booking Process through Customer Profile

Check Availability (Air availabilityAir search)

Sell seats (Through Air availability or direct sell)
Click Customer Profile on the left navigation menu.
Once the profile is retrieved, select the box next to Passenger option.
Select the available options that need to get appended in the PNR.
Click Add selected data to booking
Once the data is added to booking, end the transaction with End option.

Booking Retrieval

Click Booking Retrieve module in the menu and retrieve the booking through Record Locator, Passenger flight/date
details, Passenger Lists.

PNR MODIFICATIONS
Booking Modification Process
Date Change

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator or
passenger flight/date details or Passenger Lists).
Once the booking is retrieved, click on Itinerary and change the date (hyperlink) as per the requirement and end the
transaction or select the Edit Itinerary option in the left navigation menu and follow the same process.
Flight Change

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator,
Passenger flight/date details, Passenger Lists).
Once the booking is retrieved use X option to delete the current booking.
Sell the seats for the new flight (Procedures to sell a seat as explained above)
End the transaction.
Name change

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator,
Passenger flight/date details, Passenger Lists).
Select the hyperlink Names in booking summary screen and select the option C to modify the name and end the
transaction or select Booking management module and select the option Names and follow the same process.

Contact Details Change

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator,
Passenger flight/date details, Passenger Lists).
Select the hyperlink Contact Details in booking summary screen and select the option C to modify the contact details
using the drop down option and end the transaction or select Booking management module and select the option Contact
and follow the same process.
Ticket Details Change

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator,
Passenger flight/date details, Passenger Lists).
Select the hyperlink Ticket Arrangement in booking summary screen and select the option C to modify the Ticketing
details using the drop down option and end the transaction or select Booking management module and select the option
Ticket Arrangement and follow the same process.
Remarks Details Change

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator,
Passenger flight/date details, Passenger Lists).
Select the hyperlink Remarks in booking summary screen and select the option C to modify the Remarks using the
drop down option and end the transaction or select Booking management module and select the option Remarks and
follow the same process.
Address Detail Change

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator,
Passenger flight/date details, Passenger Lists).
Select the hyperlink Addresses in booking summary screen and select the option C to modify the Address information
using the drop down option, fill up the new address and end the transaction or select Booking management module and
select the option Address and follow the same process.

Seat Modification

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator,
Passenger flight/date details, Passenger Lists).
Select the hyperlink Seat Assignment in booking summary screen and select the option X to cancel the Seats and
reassign a new seat and end the transaction.
SSR Modification

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator,
Passenger flight/date details, Passenger Lists).
Select the hyperlink Special Service Request in booking summary screen and select the option C to modify the SSR
and end the transaction or select Booking management module and select the option SSR and follow the same process.
Split Booking

Retrieve Booking (Click Booking Retrieve module in the menu and retrieve the booking through Record Locator,
Passenger flight/date details, Passenger Lists).
Click Split Booking module in the left navigation menu and select the passenger to be divided and press OK and
finally end the transaction.
Re-activate PNR

Once the cancelled booking is retrieved, an error message alert is displayed indicating THIS PNR WAS ENTIRELY
CANCELLED.
Click the option Reactivate.
Once the booking is reactivated, segment status, the Segment status will become DL.
Sell seats through Air availability or direct sell.
End the transaction.

Reduce Passenger

Assuming a PNR has two passengers and the staff wants to reduce one passenger from the PNR.
Retrieve the booking.
Click on the hyperlink Names
Click on the option X for the passenger to be reduced.
End the transaction.
XXXXXXX

EMULATOR MODE

Sign In
SI123/1234A - Sign in with Agent no & Personal Account No.
SI123/1234A/21 Sign in with Agent No / Personal Account No/User level

Sign Out
SO Sign out of active work area

Agent Out
AO

Agent In
AIA

AIA/23/1234A

Display work areas

DA

Paging functions
PN Page next
PB Page back
PF Page First
PL Page last
PG Page current
PFML Paging command for specific display
(display first page of Multi List)
EZ:
( General Information GI)
NEWS: (SITA Update)

Encode
EXA/DELTA Encode Airline
EXAC/AMERICAN AIRLINES Encode airline name, include shared flight data.
EXC/MOSCOW encode city name
EXC/MOSCOW encode city name,airport codes,GMT,DST etc.

Decode
DXA/TG Decode airline code
DXAC/TG Decode airline code include shared flight data.
DXC/MOW Decode city code
DXCF/MOW decode city name,airport codes,GMT,DST etc

CALCULATION FUNCTIONS
CALC:100.35+87.89
CACL:215.12-45.63
CALC:125.35*15
CALC:420/10.5
CALC:200*25%
CALC:90KG
CALC:50LB

Addition
Subtraction
Multiplication
Divison
Percentage
Convert to punds
Convert to Kgs

ZZ messaging
Address options
ZZ RES or
ZZ RESZZAI
ZZ HDQZZOA

Send ZZ message to a host address (ZZAI is optional)

Send ZZ message to a non host address.

Availability Display Options

AV SIN
Origin is Sign in city/Current date/1-9 or more seats)
AV MAASIN
Current date/1-9 or more seats
AV MAASIN/5DEC/0700 By date/time
AV MAASIN/5DEC//2
By date /(0001)/2seats
Note: If seats are specified,but time is default,a slash is required in the time position.
AV MAASIN/5DEC//1,OA By date/(0001)/1seat/specific airline
AV BOMNYC/5DEC//1/N By date/(0001)/1seat/nonstop
AV BOMNYC/5DEC//1/D By date/(0001)/1seat/direct
RETURN AV
AVRA/25DEC
AV RA/14
First Available
FV BOMNYC
FV BOMNYC/3DEC
Schedule Display Options
SK HYDDEL
SK HYDDEL/10DEC
SK BOMNYC/10DEC/OA
SK BOMNYC/10DEC/N

Return AV/specified date

return AV/14days later

Display first available flight

Display first available flight from 3DEC onwards

Timetable display by city pair

Timetable display by city pair/date
By date,/ specified airline.
By date/non stop only

SK BOM NYC/10DEC/D

By date/direct only

Detailed segment display

DSG:AI141/31JUL
Detailed segment display by Flt no/date
DSG:AI141/31JUL/BOMJFK Detailed segment display including a segment.
DSG:
Detailed segment display for all segments in the PNR.
DSG:R2
Detailed segment display by routing no. in the AV display.
DSG:4
Detailed segment by element no in the PNR.
PNR ELEMENTS
Mandatory PNR elements: Segment/Name/Contact/Ticketing
Segment Entries

SS840Y04JANHYDDEL2
(Sell 2 seats on Flt no 840 Y class,04 JAN HYDDEL)
SSCO456Y10MARNYCMIA2
(To sell on otherairline,CO)
SD1Y2
Sell from AV display(routing1 /Y class/2 seats)
SD1YS2
Sell from AV display,routing 1, with different RBDs on the
segment. (routing1/Y and S classes/2 seats).
SS939Y4JANHYDDELLL2
Waitlist segment
SD1Q/LL2
(from AV display)
Space available segment SS939Y4JANHYDDELSA2
SD1Y/SA2
(from AV display)
Sell segment

Open segment

Information segment

ARNK Segment
Non stored segment

Segment Changes
Change status

SNYDELCCU
SNY15MARDELCCU
Create open segment(class/date/citypair)
SAOA319Y12JANATLLAXHK
Create information segment (other airline,OA flight
number/class/date/citypair/status).
SABDQBOM
SZOA546Y12JUNHKGSIN2/0935/1350
(to sell 2 seats on a non stored flight,
Fltno/class/date/citypair/times)

3/KL
Change status of segment 3 to KL.Confirm from waitlist.
4/1435 2050
Change times
Change dep/arr times for segment 4(non host segments only)
2/3/HYDCCU
Combine segments
Combine segments 2 and 3 into one segment.
CS4/2/3
Change continuity
Change segment display order as listed.
ES
Enter segment
to enter new segments into an existing PNR
XE 3/4
Cancel segments
Cancel segment 3 and 4
Update OA informational ISU:ALL (to update all segments)
ISU:2/4
Segment
(to update segments 2 and4)

Cancel and Rebook

By class

By date
By class & date
From AV display

XE2/3, M
Cancel segments element 2 & 3 and rebook same date/flt but
in M class
XE 2,03OCT
Cancel segment element no 2 and rebook for 03 OCT.
XE3, C 17DEC
Cancel segment element no 3,and rebook to C class17 DEC.
XE2,3Y1
Cancel segment 2,and rebook from line 3 of AV display,
Y class 1 seat

Name Entries
NM1KUMAR/ANILMR
NM2KUMAR/ANILMR/BINAMRS
NM1KUMAR/ANILMR1SHARMA/KIMMISS
NM1ROWE/BOB MAST(UM08)
NM1ROWE/ANNECHD(12DEC06)
Name changes
1/1PHILIPS/WILLIAMSMR
2/TINA MISS

One surname/single passenger

One surname, multiple first names
Multiple surnames
Unaccomapnied minor
Child name entry with age

Change complete name of party at element no 1.

Change first name in PNR element no 2 to Tina Miss.

Cancellation of Passenger
XEP2
Cancel pax at element no 2.
XEP1/3
Cancel pax at element no 1 and 3
Note:Cancellation of a passenger results in the cancellation of the name,seat held and all linked PNR elements.
Contact entries
CT:HYD/H 24224242
CT:HYD/B 23343431
CT: HYD/T 25252525
CT: HYD/A REGENT HOTEL X312
CT:NC
CT:PWCT
CT:M/9878675645
CT:E/[email protected]

Home phone
Business phone
Travel agency phone
Address contact
No contact
Pax will contact
Mobile no.
email id

Contact changes
3/DEL/B 24545454
XE4

Change contact information in element no 3.

Cancel contact in element no 4.

Ticketed Status Entries

TKT or TKT/
TKT/09823435465765
Time Limit
TKX/TL/1800/5DEC
Ticket changes
4/TL/2000/21DEC
4/T/ 09845454545451
Cancel Ticketing
XE4
SSR entries
SSR:3 VGML AI NN2
SSR:ALL WCHR YY NN1/P1

Reduce SSR
8/XX1/P1

Ticketed/no tkt no listed

Ticketed/ticket no.
Time limit with auto cancellation

Change TL in element no 4.
Change element no 4 to show as ticketed.

Cancel PNR element no 4.

Request veg meal on segment no 3 .

Request wheelchair on all segments for pax no.1.
YY is converted to the applicable airline codes
automatically.
Reduce number of meals requested in SSR
Element number 1.cancel meal only for pax no 1 only.

Cancel SSR
XE7

Cancel SSR element number 7.

OSI entries
OSI:YY VIP PAX AMBASSADOR/P2
Cancel OSI
XE5
EOT
*
*C
*I
*K

Advise all airlines pax no 2 is VIP.

Cancel OSI element no 5.

*O
*R
*/chngd by psgr

End of transaction
Bypasses warning of segment continuity
Bypasses segment continuity,insufficient connection time.
Converts TK,KK,KL to HK.Removes sked change
Indicators(S,C,P,S-protected.C-misconnect,P- protected)
Used to create open PNR .
Ends and redisplays the PNR
EOT with text remarks to the update

Ignore
IG

Ignores all entries.

PNR Retrieval/Display
RTHNUK8
RTSMITH/539/4DEC
RTC
RTA
RTN
RTCT
RT:ACT
PNR Cancel
XEPNR*
XEPNR/NO TKT NO/*

Retrieve by record locator.

Retrieve by surname/fligt/date
Retrieve complete PNR with history
Retrieve active portion
Retrieve names in a group PNR
Display PNR starting with element specified like NM,CT,TK
Reactivate cancelled PNR

Cancel entire PNR

Cancel with remarks.

Flight Information Displays

PRAI141/13DEC
Flight profile by flt no/date

Queueing Functions
QT
QT/HYD001
QTA
QSSC
QCML
QD
QD 12DEC/1500
QN
QR
QL
Queue enter
QE ML
QEML/BOM001

Displays all assigned queues in the office.

Display all queues in another host office
Display queues with active queue items only.
Queue start with specified queue(SC)
Change displayed queue item to the specified queue in
The sign in office.
Queue delay to the end of the queue.
Remove queue item& requeue it at specified time & date.
Queue next. remove displayed item from queue.
Queue repeat. Redisplays last displayed queue item.
Queue last Redisplays last queue item that was removed
by QN action.
Enter a displayed PNR or text into a specified queue (ML)
Enter a displayed PNR or text into a specified queue (ML)
Of another office.

QEML/JY7TG
QEML/BOM001/JY7TG

Enter a PNR into a specified queue in the sign in office.

Enter a PNR into a specified queue of another office.

End Queue Association

QDE
Delay displayed queue item and terminate queue association.
QNE

Remove displayed item from the queue and terminate queue

association.
Note: the End Que Association e indicator can also be used with the QC, QB or QO functions.

Multi Selection List Functions

Multi selection list default values.
If no class is entered, default is all classes.
If no city pair is entered, default is the entire flight.
List Options
ML 840/25DEC
List all pax, specified date.
ML 840/J/25DEC
List all pax, specified class, specified date.
ML 840/J/25DEC/BOMJFK List all pax, specified class, date & segment.
ML TK/840/25DEC
List all ticketed pax.
The reverse application can be made to the list by including N before the selection parameter.
ML NTK/840/25DEC
List all non ticketed pax.
ML BK/840/25DEC
List all pax with confirmed segment status.
ML BK,RR/840/25DEC
List all pax with reconfirmed status.
ML HL/840/25DEC
List all waitlisted pax(HL,US,UU or TL)
ML HN/840/25DEC
List all request status pax(HN or TN)
ML HX/840/25DEC
List all cancelled status pax(HX,UC,UN,NO,XX,XL)
ML SA/840/25DEC
List all space available pax.
ML GN/840/25DEC
List all group names.
ML GP/840/25DEC
List all group names & include individual pax names.
ML GA/840/25DEC
List all group having all pax names advised.
ML GI/840/25DEC
List all groups having incomplete names advised.
ML TK/840/25DEC
List all ticketed status pax.
ML TS,TL/840/25DEC
List all non ticketed pax.
ML CL,F,C,Y/840/25DEC
List all pax booked in specified classes.
ML CR/840/25DEC
List all pax booked by a host automated office.
ML TY/840/25DEC
List all pax booked by interline or host non automated
teletype processing.
ML TY.HDQAA/840/25DEC List all pax booked by a specified airline or office.
ML CN/840/25DEC
List all paxs booked by a host automated travel agency.
MLCN,10/840/25DEC List all paxs booked by a specified customer number office.
ML BL/840/25DEC
List all block seat &overbook PNRs.
ML AX,I/141/25DEC
List all pax with aux service element and include the AUX
element.
ML AX,CAR/141/25DEC
List all pax with specified aux service element.
ML/SR/141/25DEC
List all pax with SSR.
ML/SR,I/141/25DEC
List all pax with SSR and include the SSR element.
ML/SR,I,WCHR/141/25DEC List all pax with Specific SSR and include the element.
ML/OS/840/25DEC
List all pax with OSI element.
ML/OS,I/840/25DEC
List all pax with OSI element and include the OSI element.
ML/OS,I CHD/840/25DEC
List all pax with specified OSI element and include the
OSI element.
ML MS/840/25DEC
List all pax with special meal SSR.
ML MS,I/840/25DEC
List all pax with special meal SSR and include the SSR
element.
ML MS,I, DBML/840/25DEC List all pax with specified meal in SSR.
ML VP/840/25DEC
List all pax with OSI:VIP elements.
ML IB/840/25DEC
List all pax with an inbound connection.
ML OB/840/25DEC
List all pax with an outbound connection.
ML LB,10/840/25DEC
List the specified number of last booked pax(10).
ML LF,5/840/25DEC
List the specified number of first waitlisted pax.
ML LL,5/840/25DEC
List the specified number of last waitlisted pax.

ML LX,5/840/25DEC

List the specified number of last xxed pax.

RO INPUTS (READ OUTS)

ROC/FLT NO/DTE
ROL/FLT NO/DTE
ROS/FLT NO/DTE
ROI/FLT NO/DTE
ROT/FLT NO/DTE

COUNT
EQUIPMENT
SEGMENT
INVENTORY
TOTAL

BOARDING DISPLAY
BD:FLT NBR/DTE
BD:C/FLT NBR/DTE
TM:FLT NRO/DTE/DEL

Details of passengers with contact and onward connections

Details of connecting passengers
Details of passengers terminating at DEL

DEPLANE LIST
DP:C/FLT NBR/DTE
Details of passengers with onward connections
DP:A/FLT NBR/DTE
Details of passengers with AUX services
DP:R/FLT NBR/DTE
Details of passengers with SSR/OSI
DP:CR/FLT NBR/DTE/H/DEL22AI Details of connecting passengers with SSR to
print on the printer
PASSENGER MANIFEST
PM:CN/FLT NBR/DTE/ORGN CITY/S Passenger manifest display on screen
TR:N/FLT NBR/DTE/CITY TO
Transit passengers
MEAL SERVICE
MS:FLT NBR/DTE/CITY/S
GROUP PNRS
GN:
RTN
1/2/3/3G
XEG3
XEG2/P1/2
XEPNR*
GROUP READOUT
GO:FLT NBR/DTE
GR:FLT NBR/DTE
GR:A/FLT NBR/FROM DTE/TO DTE/S
GR:A/DTE/DTE/S

Display of meal list

Group Name
Display names of GROUP PNR
Delete names without reducing group size
Cancel Unassigned seats
Cancel unassigned and assigned seats
Cancel entire PNR

Group Readout
Group Recap
Group on a perticular flight and range
Group recap for all flights during the period

MULTIPLE PNR SELL

SV:SEGMENT NBR/FROM DTE/TP DTE/DAYS
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