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Cisco Unified Communications Manager Express Quick Reference Card For Cisco Unified IP Phones 6921 and 6941

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The document provides instructions for using various phone features on a Cisco IP phone such as placing and answering calls, transferring calls, setting up conferences, using call history and directory features. Key steps are numbered and soft key functions are defined in a table.

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© All Rights Reserved
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Cisco Unified Communications Manager Express Quick Reference Card For Cisco Unified IP Phones 6921 and 6941

Uploaded by

trtrr112
49 views2 pages
The document provides instructions for using various phone features on a Cisco IP phone such as placing and answering calls, transferring calls, setting up conferences, using call history and directory features. Key steps are numbered and soft key functions are defined in a table.

Original Description:

Quick reference for Cisco CP-6941 IP phone

Original Title

QuickRef6921_41

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© © All Rights Reserved

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The document provides instructions for using various phone features on a Cisco IP phone such as placing and answering calls, transferring calls, setting up conferences, using call history and directory features. Key steps are numbered and soft key functions are defined in a table.

Copyright:

© All Rights Reserved
Download as PDF, TXT or read online from Scribd
Download as pdf or txt
49 views2 pages

Cisco Unified Communications Manager Express Quick Reference Card For Cisco Unified IP Phones 6921 and 6941

Uploaded by

trtrr112
The document provides instructions for using various phone features on a Cisco IP phone such as placing and answering calls, transferring calls, setting up conferences, using call history and directory features. Key steps are numbered and soft key functions are defined in a table.

Copyright:

© All Rights Reserved
Download as PDF, TXT or read online from Scribd
Download as pdf or txt
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Press line button for your extension, dial the

number, and then lift the handset.


Press New Call soft key, dial number, and then
lift handset.
If you have selected a number from a directory,
press the Line / Headset / Speaker button.

QUICK REFERENCE

Lift the handset.

Note

Because of differences in phone


models and features, not all
procedures and soft keys
described here apply to all
phones.

Using the Quick Reference Card


Complete numbered items in sequence.
Choose only one bulleted item.

If you are using a headset, press


EndCall soft key.

Redial a Number
Lift the handset, press Redial soft key.
If you are using speakerphone, press Redial
soft key.

Dial number and then lift the handset.

4. Press Transfer button to transfer the call.

Cancel Transfer
Press Cancel. soft key

1. During a call, press Conference button to open


a new line and put first party on hold.
3. When call connects, press Conference again to
add new party to existing call with first party.

End a Conference Call


Hang up handset.
Press Cancel soft key.

Meet-Me Conference Call

Hold
Press Hold button.

1. Obtain Meet-Me phone number from your


system administrator.

Retrieve
Press the Resume soft key or the flashing green
line button.
If your phone supports multiple lines, you can
use line buttons to swap between holding and
active calls.

1. Press

button.

2. Dial transfer to number.

Speed Dial
1. Press SpeedDial soft key.
2. Enter the pre-configured speed-dial code and
then press the SpeedDial soft key.

Set up a Call Back Notification


1. Press Callback soft key while listening to the
busy tone or ring sound.
2. A confirmation screen displays on the phone.
3. Press the Exit soft key to return to the main
screen, if desired.
4. Your phone alerts you when the line is free.
5. Press the Redial soft key to place the call again,
if desired.

2. Place a call to another number.

Hold a Call

Transfer a Call
Lift handset and dial number.

or

If you need to end a speakerphone call, press


button or EndCall soft key.

Bold terms identifies soft keys.

Place a Call

3. Wait for answer and announce caller.

Place a Conference Call

Hang up.

Quick reference is intended for Cisco Unified


IP phone users who are already familiar with
their phones. For details on your phones and
phone features, see the user guide.

2. Dial transfer to number.

End a Call

3. Press the Fwd Off soft key to cancel call


forwarding.

button.

Press TrnsVM soft key.

If you are using the speakerphone, press


Speaker.

Cisco Unified
Communications Manager Express
Quick Reference Card for Cisco
Unified IP Phones 6921 and 6941

1. Press

Transfer Call to Voice Mail

Answer a Call
If you are using a headset, press

Consultative Transfer

2. Distribute number to participants.


3. Press MeetMe soft keys.
4. Dial Meet-Me conference number. Participants
can now join by dialing in.
5. To end a Meet-Me conference, all participants
must hang up the handset or press the Cancel
soft key.

Call Forwarding
1. Press Fwd All soft key.
2. Dial the number to which you want to forward
all calls.

Call From Contacts


1. Press the

button

2. Press 1to highlight Personal Directory or Press


2 to highlight Corporate Directory and then
press the Select button.
3. For Personal Directory, enter the User ID and
PIN. Press the Submit soft key or press Cancel
to return to exit.
4. For Corporate Directory, use the Navigation
bar to select any of these criteria to search for
a coworker:
First name
Last name
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other
countries. All other trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (0705R)
<2009> Cisco Systems, Inc. All rights reserved.
Printed in the USA on recycled paper containing 10% postconsumer waste.

OL-20844-01

Number

5. Use your keypad to enter the information, then


press the Search soft key.
6. To dial, do any of these tasks:
Press the Call soft key.
Press the Select button on the Navigation

bar.
Press a line button.
Press the

Press the

2. Select Call History. (Use the Navigation bar


and button to scroll and select.)

9. Press the Back soft key to return to the Call


History screen.

1. Select All Lines or the line that you want to


view.

Clear Call History

2. Press the Missed soft key.

1. Press the Applications

The Call History screen displays only the


missed calls on the selected line.

1. Press the Applications

2. Select Call History. (Use the Navigation bar


and button to scroll and select.)
3. Select All Lines or the line that you want to
view.

2. Select Call History. (Use the Navigation bar


and button to scroll and select.)

Opens a new line on the


speakerphone to place a call.

Ok

Confirms the selection.

5. Press the Delete soft key to delete the Call


History screen, or press the Cancel soft key to
go back to the Call History screen.

PickUp

Selectively picks up calls to another


extension.

Play

Plays the ring sound sample.

Redial

Redials the last number dialed.

button.

2. Select Call History. (Use the Navigation bar


and button to scroll and select.)

List of Soft Keys

3. Select All Lines or the line that you want to


view.

Soft Key

Description

Resume

Returns to an active call.

<< X

Navigates to edit characters. Use the


backspace soft key to erase digits
that were entered incorrectly.

Save

Saves the last change.

Search

Initiates a search in the local


directory.

To VM

Diverts call to user's voicemail.

Update

Updates the caller list.

4. From the Call History screen, highlight the call


you want to dial and do one of the following:
Press the Call soft key.

Press the speakerphone or headset button.

Answer

Answers an incoming call.

Callback

Notifies callers that the called line is


free.

Cancel

Cancels the last selection.

Fwd All

Forwards all calls.

Conf

Connects callers to a conference call.

Pick up the handset.

Edit Number From Call History

2. Select Call History. (Use the Navigation bar


and button to scroll and select.)

1. Press the Applications

Delete

Deletes selected item.

3. Select All Lines or the line that you want to


view.

2. Select Call History. (Use the Navigation bar


and button to scroll and select.)

DND

Enables and disables the


Do-Not-Disturb feature.

4. Select a call record and press the Details soft


key (you may need to press the more soft key
first).

3. Select All Lines or the line that you want to


view.

EditDial

Selects a number and activates the


cursor for editing.

4. Highlight the call you want to edit.

EndCall

Ends the current call.

5. Press the Back


soft key to return to the
Call History screen.

5. Press the EditDial soft key (you may need to


press the more soft key first).

Exit

Exits from the current selection or


screen.

Filter Call History

6. Press the Forward Arrow soft key to move the


cursor to the right and press the Backward
Arrow soft key to move the cursor to the left.

GPickUp

Selectively picks up calls to a phone


number that is a member of a pickup
group.

7. Press the Back Delete soft key to delete


numbers.

Hold

Places an active call on hold.


Resumes a held call.

8. Press the Dial soft key to dial the edited


number.

Message

Dials the local voice-mail system.

button.

NewCall

Forwards calls to a location from


which the call can be retrieved by
anyone in the system.

View Call Record Details

1. Press the Applications

Toggles muting on and off.

Park

Press the line key.

button.

Mute

button.

4. Press the Clear soft key (you may need to press


the more soft key first).

4. Press the Exit soft key to return to the Call


History screen.

1. Press the Applications

Scrolls through additional soft key


options (for example, use the more
soft key to locate the Number soft
key).

4. Press the Exit soft key to return to the Call


History screen.

1. Press Applications

button.

more

3. Select All Lines or the line that you want to


view.

Place a Call from Call History

View Call History

Description

3. To view all calls in the Call History screen,


press the All Calls soft key.

Pick up the handset.

Call History

Soft Key

button.

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