Scribd
Upload
161 views6 pages

Voice Mail Instructions For Cisco Unity Voicemail System

This document provides instructions for using the Cisco Unity Voicemail system, including initial setup of voicemail with recording of name and greeting, checking voicemail messages, modifying greetings, changing passwords, and some optional features. The setup involves accessing voicemail, entering the default password, recording name and personal greeting, changing the password, and confirming directory listing status. Users can then check messages, delete or restore messages, modify greetings and settings like passwords. Additional options allow immediately forwarding all calls to voicemail or diverting a single call.

Uploaded by

Issam Bachar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
161 views6 pages

Voice Mail Instructions For Cisco Unity Voicemail System

This document provides instructions for using the Cisco Unity Voicemail system, including initial setup of voicemail with recording of name and greeting, checking voicemail messages, modifying greetings, changing passwords, and some optional features. The setup involves accessing voicemail, entering the default password, recording name and personal greeting, changing the password, and confirming directory listing status. Users can then check messages, delete or restore messages, modify greetings and settings like passwords. Additional options allow immediately forwarding all calls to voicemail or diverting a single call.

Uploaded by

Issam Bachar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 6

Voice Mail Instructions

For Cisco Unity Voicemail System

Table of Contents
Page 2
Page 2
Page 2
Page 3
Page 4
Page 5
Page 6

Initial/Mandatory Setup of Your Voice Mail


Confirming Deletion of Deleted Messages (like emptying the recycle bin)
Restoring a Deleted Message
Checking Your Voice Mail
Modifying Your Default Greeting or Alternative Greetings
Changing your Voice Mail Password
Voice Mail Tricks

Initial/Mandatory Setup of Your Voice Mail


1.

Access voice mail, this varies by device type:


If using Cisco...
Model 7920 (wireless) - select "Menu" softkey, "Messages" tab, and then select
"VoiceMailBox"
Model 7921 (wireless) - select the "Messages" softkey
Model 7911 (single line) - select "Msg" softkey
Model 7941/7961 - press "Messages" button (physical button marked with envelope icon)

2.

Enter the default password "5928852"

3.

An automated wizard will prompt you to record a "Recorded Name." This recorded message
is used to identify the voicemail box.

4.

The wizard will then prompt you to record a "Personal Greeting." This message is used to
encourage callers to leave a voicemail message.

5.

You will then be prompted to change your password. This is necessary in order to complete
the voice mail enrollment. Your voice mail will not pickup unless you have changed your
initial password.

PLEASEEMAILYOURNEWPASSWORDTOYOURSELF.
6.

You will then be asked whether or not your account should be listed in the "Directory
Assistance." This is helpful when users do not know the extension of the person they are
trying to contact. By default, users are set to be listed.

7.

You are now "enrolled" and can hear/delete/create voicemail messages and edit any of the
above options via automated voice menu 8. You can the exit Cisco Unity Connection by
pressing the asterisk (*) key, and then ending the call.

Checking Your Voice Mail


To access voice mail from your extension:
Press the messages button or dial 3000
Enter the password + # button
To access voice mail from another extension or from off campus:
Dial 882-3000
Press the * button as soon as the greeting starts
Enter your 4-digit extension + # button
Enter the password + # button
Once inside voice mail, to check your messages:
1 Play voice messages or 2 - Play email messages
Follow the prompts as desired for each message...
1 Repeat
2 Save
3 Delete
5 Forward to another extension
6 Mark as new so it will be played again when you check your
voice mail
7 Skip rewinds message just a couple seconds (which is useful to
rehear a name or phone number)
9 To hear message properties to hear callers phone number and
time again
NOTE, DELETED MESSAGES CONTINUE TO USE UP SPACE IN YOUR VOICE
MAIL ACCOUNT UNLESS YOU SPECIFICALLY CONFIRM THEIR DELETION
(LIKE EMPTING THE RECYCLE BIN ON YOUR PC). Unless you periodically delete
your deleted messages, callers will receive a message that your voice mailbox is full and will
be unable to leave a message.
To officially delete your deleted messages:

To restore a deleted message:

* - To exit the play messages mode.


3 Old messages
2 Deleted Messages
1 Review (if desired)
2 Erase deleted messages
1 Delete Messages
1 Delete only Voice Messages

* - To exit the play messages mode.


3 Review old messages
2 Deleted Messages
1 Review
# - next (as applicable)
Once the message is played
1 restore as saved
6 restore as new

Modifying Your Default Greeting or Alternative Greetings


Once inside your voice mail:
The majority of users will just want to utilize a standard greeting. However, there are other
greetings which can be configured and used. Select the following options to re-record your main
greeting or one of your alternative greetings:
* - To exit the play messages mode.
4 Settings
1 - Greetings
1 Re-record your standard greeting
2 Turn on alternate greeting **
3 To edit other greetings
1 Standard Greeting
2 Closed Greeting to be used from 5:00 p.m. to 8:00 a.m. (the time is not
adjustable)
3 Alternate Greeting (useful for vacations, etc.) **
4 Busy Greeting Closed (to be used when you are on the phone)
5 Internal Greeting
6 Holiday Greeting
4 Play all your greetings
0 Help
* Exit

** Note that the alternate greeting must be turned on and off as needed.
Using an alternate greeting prevents you from having to re-record your standard greeting when
you are away for extended periods for training, vacations, etc..

Changing your Voice Mail Password


PLEASEEMAILYOURNEWPASSWORDTOYOURSELF.
First, note the following password requirements:
Must be at least 6 digits.
Your extension cannot be part of your new password
You cannot use the same digit more than twice consecutively
May not contain all consecutive digits

Examples of invalid passwords for an extension of 7462 would be:


746211
111234
123456
12345

extension is part of the password


the same digit is used more than twice consecutively
all consecutive numbers are used
the password is not at least 6-digits long

Please email your new password to yourself.


Directions to change your password:
Once inside your voice mail:
* - To exit the play messages mode.
4 Settings
3 Personal Settings
1 Change Password
Enter a 6-digit for your new password, then press the # button
Enter the new password again to confirm, then press the # button
Press * to exit from the change-password interface.

PLEASEEMAILYOURNEWPASSWORDTOYOURSELF.

Voice Mail Tricks


To have all incoming calls go immediately to voice mail without ringing your extension (which is
useful if you dont want to be disturbed while you are in a meeting or if you will be away for
awhile):
Press the CFwdAll softkey and then press the message button
Or
Press the CFwdAll softkey and then enter 3000
Or
Press the CFwdAll softkey and then enter *5999
(like the old telephone system to ease the transition)
To turn off forwarding, just press the CFwdAll softkey once.
After forwarding please ensure that Forwarded to Voicemail appears at the bottom of your lcd
screen. If Forwarded to 5999 appears your calls are not properly forwarded to voicemail; but
will be redirected to the main UTB operator. Please dial your extension after every forward to
ensure that the forwarding is functioning as desired.
To have just a particular incoming call go to voice mail (if you cannot answer the call and dont
want to be disturbed by the ringing phone):
Press the iDivert softkey.
Bypass another extensions voice mail greeting:
When calling someone at another extension, you can bypass their voice mail greeting by
pressing the # button once their greeting starts. Note that you are to leave a message
directly after pressing the # button. (You are only prompted with a very quick beep which
is so fast that you may not be able to hear it.)

You might also like