Zil Shah

Senior Business Analyst

Relocation: Open/Nationwide
Availability: Immediate
Phone: (732)-800-6970
Email: [email protected]

Professional Summary

Over 7 years of IT experience as a Business Analyst, acted as a liaison between client and
technical organization by planning, conducting, and directing the analysis of complex business
processes.

Client focused, passionate and highly organized professional with over 8+ years of diverse
experience as an IT Senior Business Analyst in Banking & Insurance
Solid understanding of different business man agement strategies in Business Processes such as
Business Process Automation, Business Process Improvement and Business Process Reengineering
Experience working in all phases of Software Development Life Cycle (SDLC), and using industry
standard methodologies like Agile, RUP and Waterfall
Experience in conducting Gap Analysis, in depth knowledge of the AS-IS and TO-BE business
processes
Excellent documentation of Business Requirements gathered using Interviews, Brainstorming
Sessions, Surveys and Questionnaires; Evaluating Data Sources, Translating Requirements into
Specifications and Application Design
Design, documentation and review of business documents like Business Requirement Document
(BRD), Functional Requirement Document (FRD) and System Requirement Specifications
(SRS)
Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups,
conducting Joint Application Development (JAD) sessions with IT Groups, SMEs and other
project stakeholders
Competent in creating Unified Modeling Language (UML) diagrams for Business Process
Modeling like Use Case Diagrams (UCD), Activity Diagrams (AD), Sequence Diagrams (SD),
Data Flow Diagrams (DFD), Flow Charts (FC) and Wireframe Prototypes
Proficient in Prototyping application User Interfaces using wireframes and mock-ups with
focused attention to detail in enriching User Experience and User Interaction
Highly proficient in the use of SQL and Relational Databases for querying and reporting purposes
Facilitated Change Management and Conflict Resolution at various stages of the project life
cycle by streamlining communication among the project stakeholders and interacting with Change
Control Board
Expert in Tracking and Managing the requirements using Requirement Traceability Matrix
(RTM) that links and controls numerous artifacts produced by several teams across the deliverables
of the project
Assisted QA team in generating Test Plans, Test Scenarios, Test Cases, and managed complete
defect tracking life cycle using various defect tracking tools
Expertise in Functional Testing to ensure a quality product and rich experience in conducting User
Acceptance Testing (UAT) to guarantee all the business requirements have been fulfilled by the
application
Involved in Pre-Production activities to make sure Go/No Go call is smoothly taken as a critical
metric of stability of the system before Production
Participated in Post-Production Validation (PPV) and worked with the Production support team
for issues reported by the user group in the production environment
Excellent
analytical
and
problem
solving
skills;
listening,
oral,
and
written
communication/presentation skills with strong ability to influence people at all levels and in various
functions

Technical Skills
Requirements
Management Tools
Methodologies
Languages
Business
Modeling
Tools
Project Management
Tools

PowerDesigner, Rational Rose, Rational DOORS, Requisite Pro, HP Agile

Manager, HP Rally
Waterfall, Rational Unified Process (RUP), Agile, Scrum
SQL, UML, XML, HTML, COBOL, Java, C
SmartDraw, MS Visio, Prototyper Just in Mind, UML 2.0, SnagIt
MS Project, MS Office Suite (Word, Excel, PowerPoint, Access)
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Defect Management
HPALM, Bugzilla, SILK Central, Jira, HP Quality Center, Load Runner.
Tools
IBM DB2, SQL Server 2000, MS Access, Oracle
Databases
Windows 8, Windows 7, Vista, XP, Windows 95/2000 and MS-DOS
Operating Systems
Certifications/Trainings:
Databases and SQL Querying Feb 2016 - License UC-6NYZ24AJ
Advanced Excel functions to analyze large data, February 2016 - License UC-Z16ZWDF5
Diploma in Java, January 2009 to 2010, C-DAC University
Programming in C Language, February 2008, C-DAC University

Professional Experience
Client: AmeriHealth Inc. - Cranbury, NJ
Duration: Dec 2015 Onwards
Role: Senior Business Analyst
AmeriHealth is a growing group of health care with its base in the states of New Jersey, Delaware, and
Pennsylvania. The project was to create an intranet application that provided support to the users by not
just providing prescription details but also discount details, accounting and billing information for their
Pharmacy benefit management program that is aimed at processing and paying any prescription drug
claims.
Responsibilities:
Thoroughly studied the inherent systems to have a clear understanding of the business processes
and associated system workflow.
Acted as an interface between Project Managers, Subject Matter Experts (SMEs), Developers and
QA Team on requirement gathering and change requests for current state legacy application to
the future state application
Used SmartDraw to carry out the business modeling efforts to develop the business architecture
for rapid and controlled application development.
Active and efficient participation for Formulary/Preferred Drug List participation for existing
products.
Created User stories in MS Word, MS PowerPoint and SnagIt for better visualization of the
application.
Starting up Scrum teams with Process, Project and Team Discovery over 3-5 days.
Coaching Scrum teams through the initial Sprints (iterations) with a focus on their selforganization and their clarity of commitment for the Sprint deliverables.
Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings
Maintained burn down chart to track what is done.
Helping develop a collaborative, team best practices measurement tool. It has both self-evaluation
and management evaluation of teams on multiple dimensions of Agile best practices.
Prepared and maintained Requirements Traceability Matrix (RTM).
Performed Defect Tracking, issue logs and Change Control Procedures using Silk Central.
Facilitated user acceptance testing and test strategies with developers and testers.
Environment: Agile Scrum Methodology , Rational RequisitePro, SmartDraw, SnagIt, Bugzilla,
InVision, MS Word, MS Excel, MS Visio, MS Project, MS Windows XP, Rally, MS SQL Server, .NET
Client: Bank of America Charlotte, NC
Duration: May 2015 Dec 2015
Role: Senior Business Analyst
Bank of America is an American multinational banking and financial company. It is the second largest bank
holding company in US by assets. Bank of America provides different services to customers in personal
and commercial Banking, Mortgage Banking, loans and providing affordable solutions to customers
struggling with their mortgage payments.
The Global Access Identification (GAID) project is a web-based application that is designed to be
the heart of the Secured Access Protocol to Bank of Americas Online Banking services. It is one of the
high-priority Customer Service Applications which provides customized access to several types of
application users. The project rolled out a Single Sign-on functionality called Global Access to preserve the
convenience and usability of Online Banking. It allows bank customers, Meryl Lynch users, patrons and the
bank employees to login securely via various platforms using tokens like SiteKey and PassCode and access
different APIs.
Responsibilities:
Maintained burn down chart to track what is done.
Helping develop a collaborative, team best practices measurement tool. It has both self-evaluation
and management evaluation of teams on multiple dimensions of Agile best practices.
Worked with Business User Representatives, Subject Matter Experts (SMEs) and other
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Business Analysts to understand the existing system and the current business process and methods
to identify deficiencies and areas for improvement and enhancement.
Performed requirement gathering using both formal and informal sessions through interviews,
audio/video conferencing, JAD sessions and conference calls.
Performed requirement analysis by gathering both functional and nonfunctional requirements based
on interactions with the Product Managers and Subject Matter Experts.
Excellent ability in requirements elicitation and managed complexity using detailed traceability
approach
Helped to create and translate User Stories to define the functions the system must provide, and to
facilitate requirements management.
Assessed and documented the flaws in the existing AS-IS system and made clear recommendations
of Business Process Improvements and incorporated them in the future TO-BE system design to
perform Gap Analysis
Worked with the UI/UX team on Screen Mockup, Wireframes and screenshots for the application
to easily communicate it to the users, developers, and testers.
Developed various UML Diagrams such as business flow diagrams, Activity diagrams and
Sequence diagrams using MS Visio so that developers and other stakeholders can understand the
business process.
Used HP Agile Manager for User Story requirements management throughout the Agile Sprints
and development life cycle.
Competitive experience in Project Management while assisting the Project Manager in complex
conflict resolution activities
Solid understanding of task definition, work breakdown structure and milestone management
Conducted stand-up meetings to provide a status update to the team members.
Lead the team of developers on explaining business contexts, epics and user stories, checked
the weekly status and reported the same to the project manager.
Actively participated in, group and individual based, problem solving and decision making
throughout the different phases of Agile. Played the role of a Product Owner and authored progress
and completion reports, which were then submitted to project management on a weekly basis.
Wrote SQL statements to extract data from the tables to validate data flow
Worked closely with the QA team in defining defects and planning necessary test cases for resolving
the defects within the given time box.
Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been
fulfilled by the application.
Worked with the Production support team for issues reported by the user group in the production
environment.
Conduct a smoke testing after each build and Post Production Validation after each release.
Prepared user manuals and conducted training sessions along with Product Managers.
Environment: HP Agile Manager, HP ALM, Java, Microsoft Office Suite, JustInMind, SmartDraw,
PowerDesigner, MS Visio, Rally, MS PowerPoint, Toad, Oracle, Windows 7
Client: Wells Fargo Charlotte, NC
Duration: Jul 2014 May 2015
Role: Business Analyst
Wells Fargo & Company is an American multinational banking and financial services holding company
and is the third largest bank in the U.S. by assets and the largest bank by market capitalization. Wells
Fargo is one of the "Big Four Banks" of the United States, along with JPMorgan Chase, Bank of
America, and Citigroupits main competitors. The company operates across 35 countries and has over
70 million customers globally.
The project was on Market Risk Systems (MRS) and the target was to perform valuation, simulation,
aggregation and reporting of risk metrics and models on all simple (i.e. bonds) and complex (i.e. structured
products, derivatives) security products. The Market Risk systems (MRS) are comprised of intraday and
overnight batch processes that handle all trading position data and market data required for risk modeling
as well as making this data available to the various risk valuation systems. Quantitative models and
reporting support trading activities as well as regulatory and business reporting requirements
Responsibilities:
Interacted closely with stakeholders and Subject Matter Experts (SME) for requirements
gathering and clearly documenting, and holding joint application delivery (JAD) sessions across
functional areas to ensure requirements covering on business values, story points and acceptance
criteria.
Analyze AML risk assessment results to identify and summarize risk themes.
Worked with requirements analysts and subject matter experts to identify, understand, and
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document business needs for the data flow to create market risk and credit risk modules.
Created and maintained User Stories by workshop, interviewing, brainstorming, 1 to 1 meeting with
the business users to communicate the requirements to development and testing teams.
Understood the AS-IS and TO-BE business process and developed the GAP Analysis.
Implemented Anti-Money Laundering (AML) system to monitor suspicious transactions and enhance
regulatory compliance.
Played lead role in conducting JAD/JAR sessions, got requirement specification documents including
Project Objectives, Business Requirements, and Business Rules sign off.
Consulted the business users and SMEs, helped to create Product Backlogs to prioritize features
and subsequently created Sprint Backlogs.
Preparation of periodic MIS for Dodd-Frank Regulatory Reportable trades.
Hold the Daily Stand-up Meeting, documented and updated the Burn-Down Chart.
Proficiently helped development teams to break down large user stories. Involved in various Walkthrough sessions with developers and gave presentations to help them understand the end user
needs.
Performed rapid prototyping and screen Mock-up utilizing iRise.
Experience in SAS and SQL queries to retrieve and validate data, prepared for data mapping
document.
Assisted Testing teams to build test plans, approved test cases for functional requirements
verification and to check the functionality of the application.
Collaborated with QA team to create and implement test plan and test cases for User Acceptance
Testing (UAT). Involved with the whole UAT to ensure the performance of the system and
application.
Developed User Manuals, presentations and training manuals as per project specifications and
timelines.
Provided status update to the Project Manager of progress made on work products and milestones
achieved and Reviewed with scrum team and BA team to improve their performance.
Environment: Agile Methodology, SAS 9.3, Windows 7/XP, UML, iRise, MS Visio, MS Visual Studio 2005,
MS Dynamics, JIRA, Toad, Oracle, MS SQL, SAS, MS SQL Server

Skyward Techno USA Inc. Old Bridge, NJ

Duration: Aug 2012 Jul 2014
Role: Business Analyst
Skyward Techno USA provides software solutions in Customer relationship management, Enterprise
resource planning and Human resource management with multiple product line each supporting mobile
apps & cloud based solutions.
Skyward CRM Software: Skyward CRM Software aims to help businesses benefit from your
relationship with your customers while keeping your needs and insights in mind. Our CRM
automates your routine activities for sales, service, and marketing teams, leaving them free to use
their time and skills to think generate leads and close deals.
o Salient Features of Skyward CRM
Sales force Automation & Sales performance management
Partner & Territory Management
Sales Forecasting, Reports and Dashboard
Skyward ERP Software: Skyward ERP Systems help organizations streamline their purchases,
finance, production process, material costing planning, manpower planning etc. This can also be
extended to warehouse management, sales, territory management and much more using a single
platform.
o Salient Features of Skyward CRM
Finance & Accounting
Material Management, Store, Sales & Purchasing
Production control & Quality Management
Skyward HRMS: Skyward HRMS provides recruitment, employee database management, leaves
track recording, Payroll management, and training, performance management, as one point solution
for all.
o Salient Features of Skyward CRM
Recruitment & Employee engagement
Training & Performance Management
ERP Integration, Leave management and Help Desk Support
Responsibilities:
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Extensively worked in Agile frame work throughout all the phases of Software Development Life
Cycle (SDLC)
Performed requirement gathering using both formal and informal sessions through interviews,
NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
Performed requirement analysis by gathering both functional and nonfunctional requirements based
on interactions with the Users.
Excellent ability in requirements elicitation and managed complexity using detailed traceability
approach
Helped to create and translate User Stories to define the functions the system must provide, and to
facilitate requirements management.
Assessed and documented the flaws in the existing AS-IS system and made clear recommendations
of Business Process Improvements and incorporated them in the future TO-BE system design to
perform Gap Analysis
Made UI Screen Mockup, Wireframes and screenshots for the application to easily communicate it
to the users, developers, and testers.
Good command on developing Business Process Management (BPM) and Business Rules
Engine (BRE) applications using Pega Rules Process Commander.
Developed various UML Diagrams such as Timing diagrams, business flow diagrams, Activity
diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can
understand the business process.
Used MS Project and assisted project manager in making Project Plan with necessary modifications.
Competitive experience in Project Management while assisting the Project Manager in complex
conflict resolution activities
Solid understanding of task definition, work breakdown structure and milestone management
Conducted stand-up meetings to provide a status update to the team members.
Lead the team of developers on explaining business contexts and user stories, checked the
weekly status and reported the same to the project manager.
Actively participated in, group and individual based, problem solving and decision making
throughout the different phases of Agile. Authored progress and completion reports, which were
then submitted to project management on a weekly basis.
Wrote SQL statements to extract data from the tables to validate data flow
Gained expertise on Change Management by performing Impact Analysis for Change Requests
obtained during Scope creep.
Worked closely with the QA team in defining defects and planning necessary test cases for resolving
the defects within the given time box.
Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been
fulfilled by the application.
Worked with the Production support team for issues reported by the user group in the production
environment.
Conduct a smoke testing after each build and Post Production Validation after each release.
Prepared user manuals and conducted training sessions.

Environment: Sybase Power Designer, Microsoft Office Suite, Quality Center, Borland Silk Central, Java,
Oracle, Windows XP
Stellar Data Recovery Metuchen, NJ
Duration: Jun 2012 Aug 2012
Role: Business Analyst
Responsible for requirement gathering for developing a system from scratch and manipulating the
database while accessing and pooling data with complex SQL queries and scripts.
Responsibilities:
Obtained a detailed knowledge of business process involved in the project environment.
Extracted the business requirements for the end users keeping in mind their need for the
application.
Established Business Analysis methodology using RUP.
Conducted Gap Analysis to show the current and proposed functionalities of the system.
Designed Data and Product modeling of Wireless Voice and data services in Ensemble and EPC using
UML.
Participated in wireframe reviews of proposed new UI prototype and map key fields to backend
services and data elements of Ensemble and EPC systems.
Extensively involved in JAD sessions to converge towards a design acceptable to the customer and
feasible for the developers.

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Involved in Relational database designing and modeling and maintaining referential integrity and
normalizing database.
The User Experience Design tool of RUP was used to create Architecture and Interaction models.
Wrote complex SQL queries, store-procedures, views, triggers to implement and test business
logic.
Created artifacts and defined milestones and iterations plans for inception and elaboration phases.
Assisted in testing the application for Usability testing to verify whether all the user requirements
were catered by the application.
Involved in preparing a simple and detailed User manual for the application for intended users.
Environment: Windows, Sybase Power Designer, Oracle, SQL SERVER 2000/2005, Microsoft Office tools.
Client: TEVA Pharmaceuticals Inc. West Chester, PA
Role: Business Analyst
Duration: May 2011 Jun 2012
World leader in generic pharmaceuticals, US generics market leader, with approximately 20% market
share. My project was to enhance and improve the HGTTRACK system and I was also involved in the entire
validation life cycle. Also, the company is involved in the continuous discovery and development of drugs, I
performed a role of pharmaceutical information analyst alongside of my business analyst role.
Responsibilities:
Assisted in testing the application for Usability testing to verify whether all the user requirements
were catered by the application.
Involved in preparing a simple and detailed User manual for the application for intended users.
Requirement elicitation by close interaction with business users, stakeholders, end users.
Extensive use of Brainstorming sessions to meet with the stakeholders and generate innovative ideas
and functionalities.
Worked closely with SMEs to gather technical rules for current IT applications.
Expertise in documenting Business requirements document and Functional requirements document
in compliance with the company system.
Developed documentation for the new improved UI creating screen mockups and prototypes of
existing systems.
Involved in the entire Computer System Validation Life Cycle as per FDA regulations.
Effectively assisted in initiating and completion Installation, Operational and Performance
Qualification validation activities.
Worked closely with PM, developing and testing team. Actively participated in all meetings during
the project and coordinated actively with business users and developers team.
Active participation in a team whenever needed to assist with the ideas on the future enhancements
to the system.
Piloting the requirements and performed GAP analysis of business rules, business and system
process flows, user administration, and requirements.
Efficiently used Object-Oriented Analysis for requirements and the Rational Unified Process (RUP)
methodology.
Active participation in writing, reviewing and implementing Test cases to test the different
functionalities of applications.
Play an important role in Defect Life Cycle and UAT(User acceptance testing)
Conducted project related presentations and provided reports to the higher management.
Effectively utilized data sources to provide literature for chemists and scientists
Effectively assisted in maintenance of Information Services and Resources library database to enable
scientists and chemists to access the literature necessary for them to enable experimentation i.e.
books, periodicals, abstracts, etc.
Environment: RUP Methodology, Microsoft Visio, Microsoft Office Suite, GxPs, Silk Central, HGTTRACK,
SQL
Life Insurance Corporation - IN
Role: Business Analyst
Duration: May 2009 May 2011
Life Insurance Corporation of India (LIC) is a Government of India enterprise, and is the largest life
insurance company and also the largest investor of the country. The corporation is aimed at providing life
insurance services and offers attractive savings features along with various insurance policies. The project
was to load the data from various sources (branches of LIC) into a single Data warehouse by the help of
BCP.
Responsibilities:
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Gathered, analyzed and designed the Business Requirements from user groups by meeting,
interviewing and brainstorming
Created Business Requirement Documents (BRD) using Power Designer and conducted requirement
workshops among all project stakeholders to verify and validate the business requirements.
Interacted closely with the clients at Target Financial Services (TFS) in order to clearly understand the
nuances of the credit card industry and identify their needs based on the required implementation
guidelines (GLBA) through interviewing and conducting the JAD sessions
Clearly documented the complex scenarios arising in the Target specific payments cards and Credit
Data Warehouses and ensured that these are translated into Functional Requirement Document (FRD)
Participated in the application development meetings to clarify the business logic and provide the
Business Scenarios to the development teams.
Prototyped the application by providing Screen Shots and User Interfaces Document (UID)
Created UML diagrams and worked extensively on Use Case Diagram and Activity Diagram
Developed Issue Tracker and Risk Tracker and organized regular weekly meeting to close these issues
Assisted testers in developing a variety of possible Test Scenarios and Test Cases to ensure that the
system built according the requirements
Involved in Defect Life Cycle, validated and regularly monitored all the filed defects and their progress
Worked closely with the business users for each area within Target Credit in order to elucidate the User
Acceptance Testing (UAT) strategy and offer strategic validation solutions to the business for all the
Enterprise Credit Data Warehouses
Implemented Software Quality Assurance development policies, test procedures and testing
methodologies; Documented test scripts according to the business specifications and design documents
Environment: Waterfall Methodology, MS Office, MS Visio, Oracle DB,MS Project, Bugzilla
Education:
Bachelors of Science/Engineering in Information Technology Hemchandracharya North Gujarat
University, India

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