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Solution 1: Update Flash

The document provides instructions for updating or downgrading Adobe Flash Player. It describes two solutions: 1) Updating to the latest version of Flash Player by downloading and installing the installer from Adobe's website, closing Firefox before and after installation. 2) Downgrading to Flash Player version 10.3 if the update does not resolve issues. This involves uninstalling the existing version of Flash Player using Adobe's uninstaller tool, closing Firefox, then downloading and installing version 10.3, and restarting Firefox after installation is complete. Warnings are provided about Flash 10.3 not automatically updating and only receiving security fixes for a short time.

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29 views2 pages

Solution 1: Update Flash

The document provides instructions for updating or downgrading Adobe Flash Player. It describes two solutions: 1) Updating to the latest version of Flash Player by downloading and installing the installer from Adobe's website, closing Firefox before and after installation. 2) Downgrading to Flash Player version 10.3 if the update does not resolve issues. This involves uninstalling the existing version of Flash Player using Adobe's uninstaller tool, closing Firefox, then downloading and installing version 10.3, and restarting Firefox after installation is complete. Warnings are provided about Flash 10.3 not automatically updating and only receiving security fixes for a short time.

Uploaded by

Deasy Mirayashi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Solution 1: Update Flash

1. Go to the Flash Player download page at Adobe.com and download the Flash installer.
Caution: Adobe's download page may include a checkbox for optional software (such
as Google Chrome or McAfee Security Scan) that is selected by default. If you do not
clear the checkbox before downloading, that software will be installed on your
computer when you open the Flash installer.
2. When the download has finished, close Firefox. At the top of the Firefox window,
click on the Firefox button and then select Exit
3. Open the Flash installer file you downloaded and follow the instructions.
Note: If you are having problems with the Flash installer from Adobe's download page, you
can download the full Flash Player installer directly from Adobe.com.

Solution 2: Downgrade to Flash 10.3


If updating Flash to the latest version didn't solve the problem, you can try downgrading to
Flash 10.3.
Warning: Flash 10.3 doesn't auto-update so you won't be notified of new versions. Keeping
Flash up to date is critical to keeping your computer safe. In addition, it will only be
maintained with stability and security fixes for a short amount of time.
Note: You may want to write down these steps or print them out as you will have to close
Firefox during this process.

Step 1: Uninstall Flash


To uninstall Flash on Windows, you will need to use the uninstaller provided by Adobe.
1. Download the uninstaller program from Adobe - uninstall_flash_player.exe (676 KB)
2. At the top of the Firefox window, click on the Firefox button and then select Exit
3. Run the uninstall Flash program that you download and follow the prompts.
4. When you are finished, start Firefox again and continue with the next section.
See the Adobe help article Uninstalling Flash Player on Windows for more details.

Step 2: Install Flash 10.3


The following instructions will show you how to download and install Flash 10.3.

1. Download Flash 10.3 from the Adobe site - install_flash_player_10_plugin.exe (3


MB)
2. At the top of the Firefox window, click on the Firefox button and then select Exit
3. Open your downloads folder and double-click the file named
install_flash_player_10_plugin.exe to start the installation.
4. Follow the instructions in the installer. When the installation is complete you can open
Firefox again.

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