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Julien PHAM CV 2pg

Julien Pham has over 15 years of experience in IT, operations, customer service, and management across various industries. He has a diverse background, having worked in consulting, real estate, retail, and restaurants. Pham is skilled in infrastructure management, project management, customer service, and training. He has experience managing multi-site operations and global teams.

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134 views2 pages

Julien PHAM CV 2pg

Julien Pham has over 15 years of experience in IT, operations, customer service, and management across various industries. He has a diverse background, having worked in consulting, real estate, retail, and restaurants. Pham is skilled in infrastructure management, project management, customer service, and training. He has experience managing multi-site operations and global teams.

Uploaded by

JulienPham
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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JULIEN PHAM

[email protected]

+32 (0)485 50 64 05

www.linkedin.com/in/phamjulien

MANAGEMENT PROFESSIONAL
Motivated, multicultural, multidisciplinary with 15+ years in IT & Operations & Customer Service
SUMMARY

Well-rounded, with rich and diverse working experience in various fields including IT,
consulting, customer service, real estate, retail and restaurant. Broad technical knowledge
and in-depth experience with multi-site operations, cross-functional teams, global teams
and infrastructure team. Created performance optimization, process improvement and
cost-cutting initiatives for small and global businesses. Multicultural and multilingual,
Belgian and US passports, living and working history in Europe, US and Asia.
AREAS OF COMPETENCE AND PRACTICE:
Information and Communication Technology
Infrastructure management
Operations management
Project management
Vendor management
Sales management
End-user support
Recruiting
Real estate

Customer service
Resource management
Personnel management
Training
Restaurant & Retail

EXPERIENCE
JAVI Asian Noodle Bar
2015 2016

Co-owner/Manager
Brussels, Belgium

Managed renovation and transformation project of restaurant including: conceiving


layout, selecting, negotiating, overseeing construction work. Handled marketing including
website, online presence, approached local businesses. Involved in concept, menus, theme,
back and front kitchen.
Independent/Self-employed
2006 2013

IT Services Consultant & Realtor/Real estate Agent


Las Vegas, NV

Combined knowledge of real estate (RE) as licensed Realtor/Real estate agent with IT
expertise and performed both roles simultaneously.
IT set up and support for real estate agents with office and mobile needs. Trained and
coached clients on hardware and software use to maximize efficiency, including Windows,
OFFICE, Adobe, Real Estate CRM tools, IDX, MLS reporting, and banks short sale systems.
Represented and negotiated for buyers and sellers from A-Z, prepared and managed all
legal details and documents including purchase agreement, offer and acceptance, disclosures,
addendums, and other bank and escrow related documents for a successful transaction.
Liaised and followed through with buyers, sellers, loan officer, escrow officer, appraiser,
inspectors and all other parties involved for a successful transaction.
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JULIEN PHAM
[email protected]

+32 (0)485 50 64 05

www.linkedin.com/in/phamjulien

EXPERIENCE
Center for Creative Leadership (Non-profit Executive Education) IT Operations Manager, EMEA
1999 2011
Brussels, Belgium
2006 2010 (Family Sabbatical in US, see above)
(Global company, sites in US, EMEA and Asia, Financial Times Top 10 ranking for 12+ years)
Managed ICT: infrastructure, budgets, vendors, hardware and software, testing and
implementation, telecom, audio-visuals, facility, technical support and training. Transitioned
Brussels office from single dial-up line for 6 to full IT set up office of 60.
Established and managed IT for remote offices as expanded in UK, Scandinavia and
Benelux. Collaborated with dispersed global team on projects for the US, Europe and Asia.
Center for Creative Leadership
Project Manager, Assessment Services, EMEA
1999 2001 (served 2 year dual role simultaneously with IT Operations Manager role)
Managed European Assessment Services for 2000+ Fortune Top 100 executives. Point of
contact for senior management to assist and resolve assessment issues. European lead for
a successful two-year project, implemented a change process with program material
preparations and delivery, decreased turnaround time, shipping time and cost.
Independent/Self-employed
1991 1999

Freelancer
Brussels, Belgium

Transitioned to Europe and worked various projects including IT services: private courses, IT
home set up, trouble-shooting and repair; and English services: teaching, tutoring, transcribing.
Whitehall Jewellers (4th largest national chain, no longer in business)
1985 1991

Regional Trainer
Las Vegas, NV, USA

Covered West Coast region, approx. 150 people, 15 stores, $15 million annual revenue.
Supervised inventories, opened and closed stores, assisted VP with operations. Coached and
trained management and staff in sales, security, visual merchandising, hiring. Performed
HR functions: interviewed, recruited, engaged and let go of personnel.
DEVELOPMENT
Licensed Realtor/real estate agent, Nevada, USA.
2006 2013
Leadership Development Programme, CCL, Greensboro, NC, USA.
2004
Dell Certified Systems Engineer Training Portables, Desktops & Servers, NC, USA
2004
Dutch & Business French, Chambers of Commerce, VUB, Brussels, Belgium.
1996 1997
Business Administration major with French minor, University of NV, LV, USA.
1981 1985
PERSONAL
Nationality: Belgian and US dual citizenship.
Languages: English, French, Dutch (basic) and Vietnamese.
Other:
Volunteer work with disabled children and immigrants, caretaker.
Passion for technology, learning, travels and cultures.
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