Springer Proceedings in Business and Economics - Managing in Recovering Markets PDF
Springer Proceedings in Business and Economics - Managing in Recovering Markets PDF
Springer Proceedings in Business and Economics - Managing in Recovering Markets PDF
S.Chatterjee
N.P.Singh
D.P.Goyal
NarainGupta Editors
Managing in
Recovering
Markets
Managing in Recovering
Markets
Editors
S. Chatterjee
Operations Management
Management Development Institute
Gurgaon, Haryana, India
N.P. Singh
Information Management
Management Development Institute
Gurgaon, Haryana, India
D.P. Goyal
Information Management
Management Development Institute
Gurgaon, Haryana, India
Narain Gupta
Operations Management
Management Development Institute
Gurgaon, Haryana, India
ISSN 2198-7246
ISSN 2198-7254 (electronic)
ISBN 978-81-322-1978-1
ISBN 978-81-322-1979-8 (eBook)
DOI 10.1007/978-81-322-1979-8
Springer New Delhi Heidelberg New York Dordrecht London
Library of Congress Control Number: 2014951209
Springer India 2015
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About MDI
vii
viii
That the world has been under an economic stress for the last few years is now more
a matter of fact than fiction or speculation. The challenges emanating from this
stress affect not just the livelihoods of people or the geopolitics but goes beyond in
terms of leaving long-lasting scars on the psyche of people and moral of the
economies. But as Shakespeare had said, and it will follow as the night, the
day, the world has to recover from the economic crisis and it will recover, albeit
at different rates of recovery, through different modes of recovery and following
different trajectories of recovery.
The next big managerial challenge before the World is how to manage the
recovery itself in the phase of recovery. And there is not much available as a
research, knowledge, or even information from the past that could guide this phase.
It is therefore imperative that the worlds of practice and academia get together to
chronicle the global practices, thought, endeavor, and experiences of these
challenging times for influencing current practice as well as creating knowledge for
prospective application.
With this purpose, the Management Development Institute, Gurgaon, has set up a
series of conferences under the banner and title of Global Conferences on Managing
in Recovering Markets (GCMRM) to be held as multiple editions over the next 3 years
across different geographies attracting diverse inputs for wider dissemination and a
longitudinal validation. GCMRM is one of the leading special initiatives on Global
Research on Managing in Recovering Markets. Its high-quality research projects, seminars, and publications shall encompass almost all areas and domains of recovering
markets, and thus, it is at the forefront of discussions on the many contemporary issues
of international and regional challenges, opportunities, and strategic responses.
I am delighted to note the active participation and collaboration of the academia
and industry in this endeavor. I hope that this edition of Springer containing the
synthesis of the research papers of GCMRM curtain raiser event shall be the
reference point for future research and application.
MDI
Gurgaon, India
Mukul Gupta
ix
It is with deep satisfaction that I write this message for the proceedings of the event
Global Conference on Managing in Recovering Markets organized during 0507
March 2014, at the Management Development Institute, Gurgaon.
The Management Development Institute (MDI), Gurgaon, is the first premier
business school to start an international academic initiative like GCMRM. Since the
last three decades, we have been speaking about emerging markets. The developed
world experienced a downturn and witnessed multiple financial crises. We believed
that the emerging economies would now have management lessons which the
developed nations may like to study and adopt to recover from their crises.
In line with the above premise, we brought an initiative such as GCMRM. The
GCMRM is an initiative largely to organize a series of conferences in different
continents of the world. The structure of the GCMRM is designed in a way that
there is a revisit of one conference every year in the month of March in its home
ground, i.e., MDI Gurgaon. The revisit to MDI is planned in a view to comprehend
the learning from the conferences happening in other continents.
The curtain raiser of the series of conferences under GCMRM was organized
during 0507 March 2014. The first event of the GCMRM was a grand success with
the participation of more than 10 countries and 120 premier business schools across
the globe. The conference was inaugurated with the talks of invited speakers from
academia and industry. The ambassador of Slovenia was guest of honor at the
inaugural event. The GCMRM witnessed an overwhelming participation from
global faculty including MDI faculty and doctoral students.
The conference accepted 118 high-quality research papers, case studies, and
white papers from the industry of which 101 papers were presented in the conference.
A completely blind review process was followed while accepting the papers for the
conference, and further review was done to accept papers for a publication in the
proceedings with Springer. The conference had a very fruitful discussion and
exchange of thoughts. The conference was organized with three to four parallel
panels of presentation with a total of 20 tracks. The conference was able to help
develop an interface between multiple management universities, business schools,
and industry.
xi
xii
Preface
xiv
Preface
The conference served as a platform for researchers, business practitioners, academics, policy-makers, entrepreneurs, and media persons and deliberated upon the
causes and consequences of the evolving environment as also the challenges emanating therefrom. It set the tone through strategic responses to these challenges and
identifying required areas of development and research for managing recovering
cross-country markets. Around 120 paper presentations in the conference covered a
wide range of management disciplines and set the agenda for the forthcoming global
conferences planned in year 2014, 2015, and 2016.
MDI strategizes to conduct four international conferences every year for the next
3 years with the primary objective of enhancing research in the stated area. Carrying
the agenda forward, MDI plans to conduct the following conferences in the
coming days.
2nd edition of the conference from 17to 19 September 2014 at Bangkok, Thailand
3rd edition of the conference from 8 to 9 November 2014 at Australia Business
School Adelaide, Australia
4th edition of the conference in December 2014 in African continent
The three conferences above will be followed by a conference at MDI, Gurgaon,
India, from 11 to 13 March 2015, followed by a conference in May 2015 at Maribor,
Slovenia. There will be further deliberations on the topic thereafter in the period
20152017 through subsequent conferences.
GCMRM Chair
Gurgaon, India
S. Chatterjee
Contents
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Contents
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Contents
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Contributors
xxii
Contributors
Contributors
xxiii
Chapter 1
Abstract This paper examines the contagion from US and Britain markets to Asian
markets, namely, China, Japan, India, and Malaysia. The period of study spreads
over 6years from January 3, 2006, to December 19, 2011. We split the study period
into three sub-periods which include: (1) pre-crisis period or quiet period from
January 3, 2006, to July 31, 2007; (2) crisis period from August 1, 2007, to February
26, 2010; and (3) post-subprime crisis period from February 27, 2010, to December
19, 2011. The sub-periods have been taken based on the recommendations by Horta
etal. (Contagion effects of the subprime crisis on developed countries, CEFAGEUE working papers 2009/01, University of Evora, CEFAGE- UE, Portugal, 2009)
and Naoui etal. (Int J Econ Financ 2(3):8596, 2010a, J Bus Stud Q 2(1):1528,
2010b). The significant change (increase) in the degree of correlation has been taken
as a measure of contagion. We model the time-varying conditional correlation using
bivariate dynamic conditional correlation generalized autoregressive conditional
heteroskedasticity (DCC GARCH) model for all the three sub-periods separately
for US-Asian market and Britain-Asian market pairs. We observe significant contagion effect from US and Britain stock markets to all Asian markets during the period
of subprime crisis. However, after subprime crisis, we do not find any evidence of
contagion from the USA to Japan and China and from Britain to China.
Keywords Contagion Stock markets Financial crisis Interdependence DCC
GARCH
S. Rajwani (*)
Research Scholar, Research Division, Indian Institute of Foreign Trade,
New Delhi, India
e-mail: [email protected]
D. Kumar
Senior Faculty Associate, Department of Finance, Editorial Associate, Journal
of Emerging Market Finance (Sage Publication), Institute for Financial Management
and Research, 24, Kothari Road, Nungambakkam, Chennai 600034, India
e-mail: [email protected]; [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_1
1 Introduction
Repeated occurrence of crisis and crashes in the international financial markets has
drawn interest of researchers around the globe to explore the interlinkages among
the financial markets of various economies. The Great Depression in 1929, the
Exchange Rate Mechanism (ERM) attacks of 1992, the Mexican crisis in 1994,
the East Asian crisis of 1997, the Russian collapse of 1998, the terrorist attack in
the USA in 2001, the subprime crisis in the USA, and the current European debt
crisis in European region, almost all these crises originated in one country but the
tremors were felt in different countries of different shapes, sizes, and fundamentals
(Forbes and Rigobon 2002; Gallegati 2012). Hence, a need is felt to examine the
transmission of shocks from one country to another, maybe due to integration of
financial and commodity markets.
To understand the propagation mechanism of shocks from one country to another,
one needs to differentiate between interdependence and contagion. Emerging
markets have been hit most of the times as they have underdeveloped financial markets, structures, and large public deficits (Billio and Pelizzon 2003). They have a
tendency to catch cold first if any developed market gets pneumonia. A rationale
behind this phenomenon is that the countries have similar policy framework or
macroeconomic fundamentals. They might also have trade linkages or similar investor
group and behavior. The impact of shock might be different for different countries
due to their structural framework and many other factors. On the other hand, it is
difficult to sense the impact of crisis in one country on those economies which do
not share similar trade and other macroeconomic fundamentals. Thus, a need was
felt to understand the tequila effect of the markets.
The US subprime crisis increased the interest among the researchers to examine
the impact of country-specific crisis on the other parts of the world. The researches
done till now show somewhat mixed results. Using VAR model, Majid and Kassim
(2009) have found high degree of integration between the US market and Malaysia
and Indonesia. Karim etal. (2011) did not find the impact of the US crisis on the
long-run co-movement among the stock index futures markets from Japan,
Singapore, China, and Thailand. Naoui et al. (2010b) find significant conditional
correlation between emerging markets and US markets except for the Chinese market based on the DCC GARCH model. Celik (2012) examines the contagion was
found for most of the developed and emerging countries using DCC GARCH
approach. On the other hand, Naoui et al. (2010a) find that Brazil, Mexico, and
Argentina have very high correlation with the US market, unlike China, Hong Kong,
Korea, and Tunisia. Using copula approach, Wen etal. (2012) examine the contagion between the energy market and stock market during the US subprime crisis.
Gallegati (2012) find that Brazil and Japan are the only countries (out of the countries under study) which showed contagion at all scales with the US market using
wavelet approach.
The existing literature has thrown some light on the issue of contagion on the
emerging and developed markets; hardly any study has been done to examine the
impact of the US mortgage crisis on the Asian markets, namely, China, Japan, India,
and Malaysia. Of late, new terms have emerged to define various emerging economies
like BRIC, BRIICKS, BRICET, etc. This paper seeks to examine the existence of
contagion in the Asian economies from the US market, pre and post the subprime
crisis. The data used in this study are daily closing stock market indices of the above
markets, spanning over a period of 6years from January 3, 2006, to December 19,
2011. Policy makers seek to study the existence of contagion among markets so that
they can strategically manage risk and it further helps in assetallocation. If the markets are contagious, then the investors will be unable to reap benefits through international diversification of portfolio. In such a case, the policy makers will further
frame policies so that they can insulate themselves from inflicting heavy damage
from various crises.
The onset of subprime crisis has further given food for thought to the researchers
in exploring the effects of the financial crisis on the Asian markets. Post the Great
Depression, the subprime crisis has been labeled as the worst financial crisis (Jaffee
2008). The crisis has not only affected the financial markets of the USA but has also
affected other financial markets worldwide (Majid and Kassim 2009). Our contribution to the existing literature is to study the impact of US subprime crisis on few
Asian financial markets by using DCC GARCH model by dividing the data into
pre-crisis, during crisis, and post-crisis period. The findings of the study may be
useful for the investors who diversify their portfolio internationally and make capital budgeting decisions in these regions.
The rest of the paper is organized in the following way. In Sect.2, a brief review
of literature is conducted to identify the lacunae in the existing studies and focus on
the specific objectives of the present study. Section3 presents the econometric
methodology. Section4 describes the data used. Section5 provides the empirical
results, followed by concluding observation in Sect.6.
increase in the cross market correlation during the period of crisis. To infer
whether there exists contagion between any two countries, one needs to compare the
correlation between the countries, pre (before/tranquil) and during (turmoil) the
crisis. If a country is hit by a crisis; the correlation between the countries significantly increases from tranquil period to period of turmoil; then there exists contagion between the countries. However, if two countries are highly correlated and
remain highly correlated post the crisis too, then the countries are said to be interdependent on each other. This is so because crisis in one country did not lead to significant increase in correlation between the countries. Interdependence between
countries is when they are highly/strongly correlated in tranquil times.
Several economies have experienced crisis in the recent past. This has drawn
attention of various researchers, academicians, and policy makers. Further, in recent
past, various emerging economies have opened up to international investors and
companies for investment and trade. International linkages have been increasing,
especially for stocks traded in major financial markets (Goldstein and Michael
1993). Thus, integration among the financial markets has increased due to stock
market crash of October 1997 and Asian crisis of 1997 (Lee and Kim 1993;
Arshanapalli and Doukas 1993; Francis etal. 2002; Yang etal. 2003; Hwahsin and
Glascock 2006; Karim and Majid 2009). If the markets are integrated, then the
returns from international diversification will tend to diminish.
Previous studies on the integration of Asian stock markets have given mixed
results. No contagion between US and various Asian markets has been reported by
Chan etal. (1992) and Ibrahim (2005). However, evidences of cointegration among
Asian emerging markets and developed markets were found (Arshanapalli etal.
1995; Masih and Masih 1999; Majid etal. 2008; Karim and Majid 2009). In a more
recent study on the impact of the US subprime crisis on the integration and co-
movements of emerging stock markets, namely, Malaysia and Indonesia, it was
found that the stock markets tend to show greater degree of integration during the
crisis period than during tranquil period (Majid and Kassim 2009). Studies conducted previously on US markets suggest that the US market is one of the most
influential stock markets in the world. It was found that the US market is a global
factor which affects most of the Asian markets (Cheung and Mak 1992). It was
further found that the ASEAN markets show greater degree of influence toward US
stock markets than the Japanese market (Arshanapalli etal. 1995; Ibrahim 2005;
Majid etal. 2008). The Japanese stock market was found to significantly move the
Malaysian market compared to the US during the post-crisis period (Yusof and
Majid 2006; Karim and Majid 2009).
There have been different views on the impact of the US subprime crisis on the
Asian markets. These views focus on international linkages and have been categorized as coupling versus decoupling debate. The decoupling theory argues
whether the emerging Asia is decoupling itself from the global business cycle. The
theory suggests that the strong growth in the Asian region and the rising purchasing
power will increase Asias own final demand, and it may weather out the adverse
consequences of the US subprime crisis (Majid and Kassim 2009; Raj and Dhal
2008). The coupling theory is of the view that focuses more on global linkages of
Asian economies. The demand of intermediate goods has increased over a period of
time within the Asian region. This may due to increased trade among countries in
the Asian region or increase in the exports made by Asian countries to countries in
other parts of the world. It was further suggested that the rapid economic integration
within Asian region is linked to global integration. Instead of decoupling, the
emerging Asia has rather been coupling with countries like the USA, the UK, and
Japan (Kim etal. 2011).
3 Methodology
3.1 DCC GARCH Model
In the empirical analysis, DCC GARCH model of Engle (2002) is being used to test
the contagion during global financial crisis. The major advantages of using the
model are as follows:
(a) The model helps in the detection of possible of changes in conditional correlations over time, which allows us to detect dynamic investor behavior in response
to news and innovations.
(b) The DCC measure is appropriate to investigate possible markets during crisis
periods (Corsetti etal. 2005; Boyer etal. 2006; Chiang etal. 2007; Syllignakis
and Kouretas 2011).
(c) The DCC model estimates the correlation coefficients of the standardized residuals and so accounts for heteroskedasticity directly (Chiang etal. 2007).
(d) Since the volatility is adjusted by the procedure, the time-varying correlation
(DCC) does not have bias from volatility. Unlike the volatility-adjusted cross-
market correlations employed in Forbes and Rigobon (2002), DCC GARCH
continuously adjusts the correlation for time-varying volatility. Hence DCC
GARCH provides a superior measure for correlation (Cho and Parhizgari 2008).
The multivariate DCC GARCH model is defined as follows:
e i ,t = zi ,t hi ,t
(1.1)
hi ,t = w i 0 + a i j e 2j,t 1 +
j =1
j =1
ij
h j,t 1 ,
(1.2)
for i, j =1,2
where zi,t is the standardized residual and hi,t is the conditional variance.
H t = Dt Pt Dt
(1.3)
Dt = diag
h11 , h22
(1.4)
and
Pt = diag (Qt )
1/ 2
)Q diag ((Q ) )
1/ 2
(1.5)
where Qt is a (22) symmetric positive definite matrix, Qt= (qtij), and is given as
Qt = (1 q1 q 2 ) Q + q1 zt 1 zt 1 + q 2Qt 1
(1.6)
qi , j ,t
qi ,i ,t q j , j ,t
The diagonal bivariate GARCH model assumes the dynamic conditional correlation
between asset returns to be zero, i.e., i,j,t=0 for all i and j. On the other hand, the
constant conditional correlation considers Pi,j=i,j and Pt=P.
3.2 C
ontagion Effect Test withDynamic Conditional
Correlation Coefficient
To test the consistency of dynamic correlation coefficients between international
stock markets in the pre-crisis and crisis periods to judge the contagion effect, we
use t-statistics. We define null and alternative hypothesis as
H 0 = m r crisis = m r pre-crisis, H1 = m r crisis m r pre-crisis
(1.7)
where pre-crisis and crisis are conditional correlation coefficient means of population
in the pre-crisis and crisis periods. If the sample sizes are ncrisis and npre-crisis, the
population variances 2crisis and 2precrisis are different and unknown. The means of
dynamic correlation coefficients estimated by DCC are ijcrisis and ijprecrisis and the
variances are s2crisis and s2precrisis, the t-statistic is calculated as
(r
t=
2
where scrisis
=
crisis
ij
ncrisis
pre-crisis
r ij
) (m
crisis
p
2
2
spre-crisis
scrisi
is
+
n cirsis
n pre-cirsis
1
2
r- crisis
(r crisis
ij
ij )
n crisis 1 t =1
m ppre-crisis
))
(1.8)
2
pre-crisis
npre-crisis
n pre-crisis 1
t =1
v=
2
r- crisis
( r crisis
; the degree of freedom v is
ij
ij )
s 2 crisis s 2 pre-crisis
n crisis + n pre-crisis
s 2 pre-crisis
s 2 crisis
n pre-crisis
n criisis
+
n crisis 1
n pre-crisis 1
(1.9)
If t-statistics is significantly greater than the critical value, H0 is rejected supporting the existence of contagion effect.
Country
India
China
Japan
Malaysia
USA
UK
Index
BSE SENSEX
Shanghai Stock Exchange
Composite Index (SSECI)
Nikkei 225
FTSE Bursa Malaysia Index
S&P 500
FTSE 100
Tables1.2, 1.3, and 1.4 provide the descriptive statistics of returns of the data
under study for pre-crisis, crisis, and post-crisis periods. During the pre-crisis
period, the average returns of all the economies under study are positive. All the
returns series exhibit lower volatility (with respect to data from the crisis period).
Moreover, all returns series are negatively skewed and exhibit significant excess
kurtosis (leptokurtic behavior). During the crisis period, except for India, all other
index returns are negative, are extremely volatile, and exhibit significant excess
kurtosis. During this period, except for the UK and India, all other series are negatively skewed. During the post-crisis period, the US, the UK, and Malaysia exhibit
positive returns and China, Japan, and India exhibit negative average returns. During
this period, all returns series are negatively skewed (except for India) and exhibit
significant excess kurtosis. Overall, it can be said that the Asian markets are
Table 1.2 Descriptive statistics for the pre-crisis period (January 3, 2006, to July 31, 2007)
Minimum
Maximum
Mean
Std. dev.
Skewness
Kurtosis
USA
0.0353
0.0213
0.0005
0.007765
0.48833
2.182609
UK
0.0338
0.0245
0.0004
0.00876
0.64271
1.966056
China
Japan
0.1130
0.0511
0.0792
0.0677
0.0045
0.0002
0.021828
0.013368484
0.93979 0.15278081
5.252802
2.864585552
Malaysia
India
0.0603
0.0700
0.0272
0.0667
0.0014
0.0017
0.009036
0.018207
1.52289 0.48321
10.22024
2.386992
Table 1.3 Descriptive statistics for the crisis period (August 1, 2007, to February 26, 2010)
Minimum
Maximum
Mean
Std. dev.
Skewness
Kurtosis
USA
0.1378
0.0940
0.0006
0.022047
0.70308
5.321786
UK
0.1033
0.0982
0.0004
0.020916
0.028354
3.811992
China
0.1276
0.0933
0.0008
0.026945
0.04862
1.786665
Japan
0.1292
0.0999
0.0011
0.024281
0.90558
5.631415
Malaysia
0.0873
0.0581
0.0002
0.013293
0.60211
7.178117
India
0.1280
0.1611
0.0001
0.027252
0.181091
4.460316
Table 1.4 Descriptive statistics for the post-crisis period (February 27, 2010 to December 19,
2011)
Minimum
Maximum
Mean
Std. dev.
Skewness
Kurtosis
USA
0.0690
0.0551
0.0003
0.015345
0.28104
2.586436
UK
0.0541
0.0508
0.0000
0.013985
0.04212
2.021205
China
0.0558
0.0422
0.0009
0.014943
0.50521
1.580044
Japan
0.1115
0.0552
0.0006
0.015768
1.10377
7.780096
Malaysia
0.0423
0.0266
0.0004
0.007709
0.96221
5.394022
India
0.0446
0.0620
0.0002
0.013939
0.322559
1.567363
impacted by the US subprime crisis as well as the European debt crisis (negative
returns in the post-crisis period).
5 Empirical Results
Figure1.1 reports the time-varying conditional correlations estimated from DCC
GARCH model for US-Asian market and UK-Asian market pairs. We observe
wider fluctuations in the conditional correlations during the period of subprime
0.098983
0.45
US- China
0.0989828
0.3
0.2
20
06
20
Time
07
08
20
08
20
08
20
09
20
09
20
09
20
10
20
10
20
10
20
11
20
11
20
11
2006 2006 2007 2007 2008 2008 2009 2009 2010 2010 2011 2011
20
0.0989812
07
07
0.05
20
0.1
0.0989814
20
0.0989816
06
0.15
06
0.098982
0.0989818
0.25
20
0.0989822
20
0.0989824
Correlation
Correlation
UK- China
0.4
0.35
0.0989826
Time
0.6
0.8
US- Japan
0.5
UK- Japan
0.7
0.4
Correlation
Correlation
0.6
0.3
0.2
0.5
0.4
0.3
0.2
0.1
0.1
0
2006
2007
2008
2009
2010
0
2006
2011
2007
2008
0.241834
2010
2011
2010
2011
0.5
Correlation
Correlation
2011
UK- Malaysia
0.6
0.24183
0.241828
0.241826
0.241824
0.4
0.3
0.2
0.241822
0.1
0.24182
0
2006
0.241818
2006
2010
0.7
US- Malaysia
0.241832
2009
Time
Time
2007
2008
2009
2010
2011
2007
2008
0.6
2009
Time
Time
1
US - India
UK- India
0.8
0.5
0.4
Correlation
Correlation
0.6
0.3
0.2
0.4
0.2
0
-0.2
0.1
-0.4
0
2006
-0.6
2007
2008
2009
Time
2010
2011
2006
2007
2008
2009
Time
10
crisis (20072009) for all US-Asian market and UK-Asian market pairs under
study. We also observe volatility in the correlations of UK-Asian market pairs during the period of European debt crisis (20092011). This indicates that indeed the
crisis in developed markets impacts the developing markets.
Table 1.5 reports the unconditional correlations estimated using conventional
approach and the average of the dynamic conditional correlations for pre-crisis,
crisis, and post-crisis periods. Results indicate that except for China, all other Asian
markets exhibit increase in conditional correlation with respect to the US market
during the period of subprime crisis. Further, similar findings are observed with
unconditional correlation approach. After subprime crisis, we observe increase in
conditional correlation for US-Malaysia and US-India pairs. The US-Japan pair
does not exhibit any significant change in the average conditional correlation value;
however, the unconditional correlation for US-Japan exhibits significant decline
during the post-crisis period.
For the UK-Asian market pairs, the average values of conditional correlation and
the unconditional correlation exhibit significant increase in the crisis period with
respect to the pre-crisis period. Except for UK-China pair, all other UK-Asian market pairs exhibit decline in the correlation in the post-crisis period with respect to
the crisis period. The UK-China pair also exhibits decline in the correlation value,
but decline is very small with respect to other cases. These findings indicate that the
Asian markets are influenced by the movements in developed markets.
Table 1.6 reports the results of t-test to examine the significant change in the
conditional correlation in the US-Asian market and UK-Asian market pairs over
the pre-crisis and crisis period and crisis and post-crisis period. Results support the
significant contagion from the US and UK markets to Asian markets over the study
period with the exceptions for US-Japan and UK-China pairs after subprime crisis
for which we do not find any evidence of contagion.
6 Concluding Observations
The paper examines whether there has been financial contagion from US and UK to
few Asian markets defined above during the 2008 financial crisis by using stock
returns data during time period from January 3, 2006, until December 19, 2011.
Financial crises and their contagion have been long studied and modeled by economists, and several alternative definitions of financial contagion have been used. The
period of study was categorized into three: pre-crisis period or quiet period from
January 3, 2006, to July 31, 2007; crisis period from August 1, 2007, to February
26, 2010; and post-subprime crisis period from February 27, 2010, to December 19,
2011. We first compare the correlation coefficients between stock returns of the
USA (a crisis country) and developed state (UK) with few Asian markets like Japan,
India, China, and Malaysia during the non-crisis and crisis period. Investigation
is based on the dynamic conditional correlation approach. We find significant
Pre-crisis
With respect to the USA
China
0.181
Japan
0.165
Malaysia
0.194
India
0.203
With respect to the UK
China
0.093
Japan
0.375
Malaysia
0.365
India
0.381
Unconditional
Post-crisis
0.186
0.239
0.160
0.283
0.229
0.365
0.370
0.480
Crisis
0.065
0.305
0.281
0.392
0.221
0.554
0.468
0.517
136.306
47.858
28.109
35.860
64.032
84.521
44.850
92.964
% age diff
(pre-crisis
and crisis)
3.601
34.149
20.870
7.270
186.750
21.617
43.145
27.686
% age diff
(crisis and
post-crisis)
0.093
0.373
0.329
0.381
0.181
0.165
0.191
0.203
Pre-crisis
Conditional
0.221
0.554
0.468
0.516
0.065
0.239
0.281
0.389
Crisis
0.227
0.363
0.374
0.477
0.186
0.239
0.208
0.283
Post-crisis
136.259
48.435
42.416
35.217
64.032
44.809
46.895
91.353
% age diff
(pre-crisis
and crisis)
3.047
34.506
19.984
7.545
186.750
0.102
25.885
27.126
% age diff
(crisis and
post-crisis)
12
Table 1.6 Dynamic conditional correlation coefficient and contagion effect test
Pre-crisis
Mean SE^2
With respect to the USA
China
0.181 0.000
Japan
0.165 0.000
Malaysia 0.191 0.000
India
0.203 0.000
With respect to the UK
China
0.093 0.000
Japan
0.373 0.000
Malaysia 0.329 0.000
India
0.381 0.000
Crisis
Post-crisis
t-stat (pre-crisis t-stat (crisis
and crisis)
and post-crisis)
Mean
SE^2
Mean
SE^2
0.065
0.239
0.281
0.389
0.000
0.000
0.000
0.000
0.186
0.239
0.208
0.283
0.000 3,648,594.955
0.000
8.899
0.000
28.944
0.000
109.640
0.221
0.554
0.468
0.516
0.000
0.000
0.000
0.000
0.227
0.363
0.374
0.477
0.000
0.000
0.000
0.000
52.873
39.479
15.960
21.803
3,851,346.459
0.029
15.837
88.038
1.442
33.707
74.197
4.257
contagion from US and UK markets to Asian markets under study with the exceptions
for US-Japan and UK-China pairs for which after subprime crisis we do not find any
evidence of contagion.
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Chapter 2
Introduction
15
16
2
2.1
Literature Review
Porters Value Chain Model
Porters value chain is regarded as one of the most comprehensive strategic framework for a companys value creation process (Sanchez and Heene 2004). It identifies the sources of sustainable competitive advantage: Competitive advantage
cannot be understood by looking at an enterprise as a whole. It stems from the many
discrete activities an enterprise performs in designing, producing, marketing, delivering and supporting its product. All of the activities included in Porters value
chain model can contribute to relative cost advantage and build a foundation for the
differentiation (Porter 1985).
The division of the value chain into parts helps the enterprise to understand which
activities add value and which of them do not (Ketchen and Hult 2007). The porters
value chain separates the activity of the enterprise into a sequential stream of core
(primary) and non-core (support) activities. The porters value chain is based on the
process view of organizations. The organization is viewed as a service, which is made
up of subsystems of inputs, transformation processes, and output processes. The pri-
17
2.2
18
This section discusses the agilities at each of the core and non-core activities of
Porters value chain model, namely, inbound and outbound logistics, operations,
sales, and services. It also discusses how IT acts as enabler in making these activities agile.
3.1
Supply chain activities are divided into inbound logistics, like receiving, storing,
and inventory control of the raw material, and outbound logistics, like storing the
finished product, sending it to the customers, and fulfilling the order (Hult et al.
2007). Through supply chain management, an enterprise collaborates with its value
chain partners to integrate its business processes which in turn help it in meeting
unpredictable demands of its customers (Agarwal et al. 2006). In the dynamic
environment, the needs of the customers are uncertain; hence, an agile supply chain
is needed to overcome such situations. Supply chain agility is the capability of
aligning the network and its operations in order to rapidly respond to the changing
customer requirements (Ismail and Sharifi 2006; Sharp et al. 1999). Hence, supply
chain agility is required to survive in the dynamic environment as it facilitates the
synchronization of supply with demand (Gligor and Holcomb 2012).
The quality of relationship with the supplier, high level of information sharing,
and greater connectivity among the enterprises in the supply chain are the three
significant enablers of the agile supply chain (Christopher 2000). Information technology solutions like enterprise resource planning (ERP) can help in achieving each
of these conditions by providing easy and rich interaction, real-time information
sharing, and better connectivity with the suppliers and distributors. For example, if
a sales team is able to forecast the market demand effectively, then this information
can be fed to the supply chain and production department which in turn help them
in procuring the correct amount of material from the suppliers. This can only be
achieved with the use of IT because an enormous amount of information can be
obtained from diverse geographic locations and on real-time basis. This, in turn
can be disseminated to both forward and backward supply chain paths as soon as
possible to meet the changed environment effectively.
In addition to supply chain agility, agility among partners like suppliers
(inbound logistics) and distributors (outbound logistics) can be achieved by making
use of their knowledge, assets, and competencies to build a strategic and extended
network (Zaheer and Zaheer 1997).
Partnering agility can help in exploring the opportunities for innovation and can
be done by building alliances and partnership. Digital process and knowledge
reach and richness help in enhancing partnering agility as new competencies can be
integrated by the enterprise in its value network (Sambamurthy et al. 2003).
3.2
19
Operations
Activities that transform raw material into finished product fall under this step of
the value chain. The ability of business processes to attain accuracy, speed, and cost
economy in the exploitation of opportunities for innovation and competitive action
is called operational agility (Cohen and Levinthal 1990; Gupta et al. 2006; March
1991). Operational agility makes sure that an enterprise can create new processes and
redesign the existing ones. Digital process reach and richness support operational
agility as the business processes can be rapidly sequenced and coordinated along
the complete value chain (Sambamurthy et al. 2003). For example, the use of IT
can enable a culture of greater interaction among production and sales departments.
This can help in tight coupling of sensing and responding capabilities of the
enterprise as the sales department can forecast the demand and the production
department can manufacture the goods or services to fulfill it.
Manufacturing agility is the ability to survive and thrive in an unpredictable,
competitive, and continuously changing environment by responding quickly
and effectively to the dynamic market changes driven by customer demands
(Gunasekaran 1998). To achieve this, there ought to be strong sensing capabilities
(achieved through agility in sales) feeding into an IT-enabled lean manufacturing
unit. Similarly, the production function itself should be quite flexible to respond
effectively to the changed environment. IT can support the integration of various
feedback paths, material flow, and interaction among different production functions.
Real-time information sharing, tightly coupled production functions all enabled by
IT, would help in only producing exactly what is required and exactly when required.
For example, if different warehouses of an enterprise can share the information in
real time and the enterprise can estimate the geographic distribution of demand in
advance, these factories can work in tandem to fulfill the demand without straining
the resources.
3.3
Sales
Activities which facilitate buyers purchasing the product fall under sales. Today,
customers act as cocreators and contribute to product design and development
instead of being just the receiver of the products and services. To be agile at this
step, an enterprise should have the ability to co-opt with customers in exploring and
exploiting the opportunities for innovation and competitive action. This is called
customer agility (Roberts and Grover 2012a, b; Sambamurthy et al. 2003). There
should be a strong match between customer sensing and responding capabilities for
the greater customer agility effect. Digital process reach and richness enhance customer agility by making use of virtual communities and customization, while digital
knowledge reach and richness help in product configuration knowledge delivery
(Sambamurthy et al. 2003).
20
For example, the forecasting process aims to attain the exact customer demands.
Developing a salesperson portal can ease the issue because the information can
directly be exchanged between the sales department in headquarters and the local
market (Huang et al. 2012).
3.4
Service
This step of the value chain includes the activities like maintaining and enhancing
the value of the product by providing customer support services. The different elements of services strategy are competitive capabilities, portfolio of strategic choices
regarding policies, infrastructure, staffing, and structure and integration system of
coordination (Roth and Jackson 1995). Maintaining interaction with current and
future customers of the enterprise to create a profitable and long-term relationship
and as a result improving the shareholder value is called customer relationship management (CRM). This requires the integration of people, processes, and marketing
and operations capabilities through the use of information technology (Payne and
Frow 2005). Therefore, CRM agility can be defined as the ability to effectively monitor and manage the relationship with customers by rapidly sensing and responding
to their support and services demand in the volatile environment, thereby retaining
and increasing the value of customers by increased customer loyalty and market
and wallet share. CRM agility is required so that the customer-facing processes can
keep pace with the business objectives and marketplace (Pega 2013). A front office,
flexible yet tightly integrated with the back office, can improve the effectiveness of
marketing, increase sales, and result in more satisfied customers.
The operational agility in the service strategy is defined as the capabilities that
are associated with exemplar services (Kogut and Zander 1992; Chase and Hayes
1991). Menor et al. (2001) use these competitive capabilities for services to excel in
service quality, delivery, flexibility, and low cost. For example, in the 1990s,
McDonalds needed more operational agility in operations to compete. The operational agility developed by McDonalds in its services along with the flexible production process helped it in gaining sustainable competitive advantage. It provides
quality in customer service as well as invests in training and building technical
skills. The investment in information technology in the service-based processes has
helped it leverage its quality in front of its customers. Figure 2.1 presents the business value chain agility framework.
3.5
Procurement
The flexibility in the procurement benefits the value chain agility. The agility in
procurement focuses on the effective management of relationships with the external
enterprises (Swafford et al. 2006) and is tightly related to supply chain agility.
21
SERVICE CRM
agility and operational
agility
MARKETING &
SALES- customer agility
LOGISTICS-Supply
chain / partnering agility
OUTBOUND
OPERATIONSoperational /
manufacturing agility
INBOUND
LOGISTICS-Supply
chain / partnering agility
SUPPORTING
ACTIVITIES
DELIVERED
VALUE
PRIMARY ACTIVITIES
Fig. 2.1 Business value chain agility framework (Adapted from Porters Value Chain, 1985)
3.6
The operational agility is a must for an organization to quickly respond to the needs.
The human resources, technological development, and the enterprises infrastructure help in providing quality in customer service. Information technology plays a
role in all the three components as it helps in the right allocation of human resources,
helps in technological development, as well as helps in the right investment of the
enterprises infrastructure as per the advanced need of technology.
Today, various enterprises have hardwired independent IT solutions like ERP,
CRM, SCM, etc. to achieve efficiencies and agilities at the individual level. Though
these systems are the best of the breed solutions, there is a need to achieve end-toend value chain agility to be more successful and competitive. The next section
presents service-oriented architecture as a solution to this problem. Figure 2.2
presents the system without SOA which is closed, monolithic, and in silos.
22
Service-Oriented Architecture
23
assert that SOA governance mechanism is required for agility-related benefits like
modularity, scalability, integration, and service reuse.
The SOA maturity model has been proposed by Inaganti and Aravamudan 2007
which gives an idea about the scope of SOA adoption, capabilities of architecture,
SOA expansion stages, and return on investment, and cost-effectiveness. From a
technical perspective, SOA is an approach where services provide reusable functionality, and from a business perspective, SOA is a way of exposing legacy
functionality to remote clients, implementing new business process models by utilizing
third-party assets (Bierberstein et al. 2006). Kontogiannis et al. 2008 defined a
problem, planning, and solution space for SOA. Ordanini and Pasini 2008 mention
that SOA helps in service coproduction and value cocreation.
SOA helps in meeting the needs of scalable platform for growth and seamless
integration, cross organization collaboration, and successful alignment of the IT
and the business teams. It helps services to talk to each other, which makes the
entire value chain more agile. For example, the procurement department wants to
know the total number of products that have been sold so that it can know the accurate amount of raw material that it has to order to the supplier through SCM. SOA
makes it possible for the procurement department to access CRM database where
sales and service data gets stored. Similarly, the salesperson can manage the demand
better, since the procurement department can easily access required details due to
the interconnection among the systems because of SOA. In this way, agility at one
level further stimulates the effect of agility at another level, as a result making the
entire business value chain agile. SOA contributes in three major ways: It adds to
business agility by providing an abstraction layer to simplify and accelerate change.
It also helps in process orchestration to maximize productivity. Further, it leads to
elimination of data and application silos. SOA also helps in cost-effectiveness as it
extends the lifecycle of older IT assets. It enables faster time to market with a low
opportunity cost. It is able to tackle small discrete projects than large monolithic
projects (Gabhart and Bhattacharya 2008). Figure 2.3 presents the system after the
introduction of SOA.
24
One of Indias largest telecom companies wanted to scale its operations to meet the
needs of 1.5 million customers per month. The firm wanted to ensure cost reduction
with the help of elimination of duplicate systems and support systems. The requirement was to integrate and share the business processes and increase customer satisfaction and retention. They leveraged SOA platform to enable efficiency and save
costs. The project involved the integration of multiple systems including CRM, billing system, and other applications which had to be integrated with new and upgraded
applications. Eleven applications had to be integrated. This integration exhibited the
integration of core processes of the service value chain. The business processes
were standardized across all telecom circles. The SOA framework was based on
the WebSphere stack of technologies. They also used the data management tool
and the business intelligence tool of one of the largest technology and consulting
organizations. The service-oriented architecture not only powered the service
organization to strengthen its value chain but also to achieve business agility.
The business agility derived through the solution could be seen in the real-time
responses. The telecom model was a largely prepaid, and therefore, if a customer
recharges the account at Rs 10, the process of transaction goes through three to five
systems for eight to ten million customers. The SOA system made them more agile by
building 150 reusable services handling seven to eight million transactions per day. The
dashboard powered by SOA gives the details of the transaction and therefore facilitates
and improves customer service and therefore aids in hyper growth. The customer
agility, partnering agility, and operational agility were achieved in the desired manner.
The SOA had enabled the telecom organization to get the picture of employee
productivity, sales force productivity, and service activation times and improve the
quality of services. SOA ensured dynamic process integration which enhanced
organizational agility. The whole process supported the growth from 5 crore to
13 crore subscribers. The customer issue severity 1 was reduced by 40 % and the
availability targets for business critical application increased from 98.2 to 99.5 %.
Conclusion
25
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Chapter 3
Introduction
27
28
A. Neelima et al.
And the other advantage is that FDI is that most powerful investment because it is
non-debt creating which gives more stability in regard to result orientation. India is
keen on encouraging foreign investors and their investments in India. There has
been a huge transformation over a decade about the insight of FDI. To add potential
to the above statement, India has been ranked the second best destination for FDIs
after China (A K ATKERNEY 201217). It has been observed and noticed that
nations which have faced severe chronic current account deficits have opted for
long-term FDIs in order to have a stable economy, while the domestic volatile
portfolio investments which have brought a huge gap and deficit in the current
account are being avoided. Hence the best suggested way for India is to have FDI
flows which will fill the gap of current account deficit which was around 4.8 % of
GDP (Planning commission, 12th five year plan 201217). Normally FII flow is
more defenseless to external shock, whereas FDIs on the other hand are more stable and effective. When it comes to Indian scenario, the variations are mainly
because of inability to act upon the inappropriate management behaviors, not
because of external factors, which will have a bad impact on long-term FDIs.
Therefore the expression of understanding the concept of FDI plays a very crucial
role. Always a good empathetic way of using FDI gives the investor a piece of
confidence and assurance. In the very recent times, the government of India has
taken well-founded measures to give comfort for FDIs. However not all the sectors
are providing the same luxury for FDIs. Certain sectors have been undergoing
policy reforms towards FDIs, but unfortunately it has been hung up in a stalemated
parliament giving rise to uncertainty.
Foreign direct investment movements have fell down to an estimated US $ 1.3 trillion
which is 18 % less when compared to that of US $ 1.6 trillion in the year 2011. This
downfall has created an uncertainty for an investment company and investor. The root
cause for this uncertainty has been due to the fragile macroeconomic environment
constructed by lower growth rates of GDP, trade, capital information, employment, no. of
alleged risk factors in the policy atmosphere, eurozone catastrophe, the US fiscal rock
face, and too many changes of governments in 2012. FDI flows to developing economies remained relatively robust in 2012, reaching US$ 680 billion, the second highest
ever recorded. Developing economies absorbed an extraordinary US$130 billion
more than those of the developed countries. FDI inflows to developing Asian economies
fell by 9.5 % due to the deteriorations across most subregions and major economies,
including China, Hong Kong (China), India, the Republic of Korea, Singapore, and
Turkey. However, 2012 inflows to Asia were still at the second highest level recorded,
accounting for 59 % of FDI flows to developing countries (UNCTAD 2012; Global
investment trend monitor 2013). FDI to India has declined by 14 %, though it remained
29
at the high altitudes achieved in the recent years. The countrys forecasts in attracting
FDI have been improving, appreciations to the ongoing efforts to open up key
economic sectors.
Due to the transformation in the definition of foreign direct investment, the movements
in foreign investment since 20002001 are not comparable to the data prior to this year.
This is an effort to bring in line with international practices (DIPP 2003). The definition
differed from that of the IMF which includes external commercial borrowings, reinvested earnings, and subordinated debt. In an attempt to bring the complete Indian characterization in sync with IMFs characterization, the coverage of FDI since 20002001
includes equity capital (i.e., RBI automatic route, SIA/FIPB route, NRI, and acquisition
shares), reinvested earning (including earnings of FDI companies), and other direct
capital (intercorporate debt transactions between related entities). In the year 1990, India
had less than $1 billion FDI, but a recent survey conducted by UNCTAD (2013a, b)
projected that India has emerged one of the best suitable places for FDI investments.
There has been a major transformation in the sectors like telecommunications, services,
hardware, software, and infrastructure, which had a huge inflow from FDIs. India has
become one among the leading sources of FDI. The government of India allowed FDI
in various sector such as aviation up to 49 %, broadcast sector up to 74 %, and multibrand retail up to 51 %. Moreover in supply chain there has been complete 100 % ownership for cold chain development, thereby allowing foreigners to invest with full
proprietorship to accommodate Indias increasing demand for effective food supply systems, thus making a way to reduce the waste in fresh food and to feed the prospective
demand of fast-growing India, which in turn creates a very effective, efficient, profitable
investment option for the FDIs (Department of Industrial Policy and Promotion 2012)
(Tables 3.1 and 3.2).
Table 3.1 Fact sheet on foreign direct investment (FDI) from April 2000 to February 2013
Cumulative FDI flows into India (20002013)
(A) Total FDI inflows (from April 2000 to February 2013)
1. Cumulative amount of FDI inflows (equity inflows +
US$ 287,127
reinvested earnings + other capital)
million
2. Cumulative amount of FDI equity inflows (excluding
Rs. 888,083
US$ 191,757
amount remitted through RBIs NRI schemes)
crore
million
(B) FDI inflows during financial year 20122013 (from April 2012 to February 2013)
1. Total FDI inflows into India (equity inflows + reinvested
US$ 33,912
earnings + other capital) (as per RBI monthly bulletin
million
dated: 10.04.2013)
2. FDI equity inflows
Rs. 113,610
US$ 20,899
crore
million
Source: Department of Industrial Policy and Promotion (DIPP), http://dipp.nic.in
A. Neelima et al.
30
Table 3.2 Sector-specific FDI policy
Sl. no. Sector activity
1.
Agricultural and animal husbandry
2.
Industry
(a) Mining
(b) Coal and lignite
(c) Petroleum and natural gas
3.
Manufacturing
Any industrial undertaking which is not a microor small-scale enterprise, but manufactures items
reserved for the MSE sector would require
government route where foreign investment is
more than 24 % in the capital. Such an undertaking
would also require an industrial license under the
Industries (Development and Regulation) Act 1951,
for such manufacture
4.
Defense
5.
Service sector
(a) Civil aviation (greenfield projects)
(b) Asset reconstruction companies
(c) Banking private sector
(d) Banking public sector
(e) Broadcasting
8.
9.
10.
11.
12.
13.
14.
Power exchange
Telecommunication
6.
7.
15.
% of FDI
cap equity
100 %
Entry route
Automatic
100 %
100 %
100 %
Automatic
Automatic
Automatic
26 %
100 %
49 %
74 %
20 %
74 %
26 %
49 %
100 %
49 %
100 %
26 %
100 %
100 %
49 %
74 %
Government
Automatic
Government
Government
Government
Automatic up to
49 %, beyond 49 %,
and up to 74 %
Government
Government
Government
Government
Automatic
Automatic
Automatic
Automatic up to
49 %, beyond 49 %,
and up to 74 %
Government
Automatic up to
49 %, beyond 49 %,
and up to 74 %
Retailing
(a) Cash and carry wholesale
100 %
Automatic
(b) Single brand trading
100 %
Government
(c) Multi-brand Trading
51 %
Government
Source: DIPP, Ministry of Commerce & Industry, Government of India Consolidated FDI Policy
Effective from April 5, 2013. For detail explanation of sectoral caps visit http://dipp.nic.in/English/
Policies/FDI_Circular_01_2013.pdf
31
2
1.5
(
0.5
0
-0.5
Fig. 3.1 Foreign direct investment in India (20002013) (Source: Department of Industrial Policy
and Promotion (DIPP)
India experienced its slowest growth in a decade in 2012 and also struggled
with risks related to high inflation. As a result, investor confidence was affected,
and FDI inflows to India declined significantly. Though India has observed a
remarkable rise in the flow of FDI over the last few years, it receives comparatively much lesser FDI compared to China. Even smaller economies in Asia such
as Hong Kong, Mauritius, and Singapore are much ahead of India in terms FDI
inflows (UNCTAD 2012). Gross foreign direct investment (FDI) inflows into
India have slowed since mid-2012, after a recovery from post crisis. While the
overall trend in FDI inflows into India has broadly been in line with global trends,
India has to deal with few issues; these include the uncertain global environment,
relatively high energy prices, slowdown in domestic demand, persistently high
inflation, and high cost of capital. The slowdown in government machinery, especially since the graft-related investigation came to the forefront, has affected
approvals for not only domestic investment projects but also FDI projects. Indias
current account deficit is likely to widen to 5 % of GDP in 20122013. While a
reduction in the current account deficit is expected, it may remain relatively high
in 20132014. Since September 2012, the government has taken policy initiatives
to correct the bad growth mix (low investment spending coupled with high fiscal
deficit). These efforts are already helping reverse the stagflation-type environment
(Fig. 3.1).
Mauritius topping the list of Indias foreign direct investment mainly because
India has a Double Taxation Avoidance Treaty with Mauritius, under which the
corporate registered there, can choose to pay taxes in the island nation. Experts said
companies prefer to route their investment through the famous Mauritius route
because of as low as three percent effective rate of corporate tax on the foreign
companies incorporated there (Table 3.3).
India emerged as one of the most favored destinations for investment in the
service sector due to low-cost wages and wide demand-supply gap in financial
services particularly in banking, insurance, and telecommunication. Gradually
India has become important center for back-office processing, call centers, technical support, medical transcriptions, knowledge process outsourcing (KPOs),
financial analysis, and business processing hub for financial services and insurance
32
A. Neelima et al.
Table 3.3 Share of top investing countries FDI equity inflows (financial years): amount rupees in
crores (US$ in million)
Rank
1
2
3
4
5
6
7
8
9
10
Cumulative
20102011 20112012
inflows (April
(April
(April
20122013 2000Feb
Country
March)
March)
(AprilFeb.) 2013)
Mauritius
31,855
46,710
48,786
338,257
(6,987)
(9,942)
(8,970)
(73,139)
Singapore
7,730
24,712
10,831
88,419
(1,705)
(5,257)
(1,984)
(19,136)
UK
12,235
36,428
5,736
80,397
(2,711)
(7,874)
(1,069)
(17,537)
Japan
7,063
14,089
11,559
69,410
(1,562)
(2,972)
(2,111)
(14,425)
USA
5,353
5,347
2,923 (537) 50,812
(1,170)
(1,115)
(11,101)
Netherlands 5,501
6,698
9,054
41,379
(1,213)
(1,409)
(1,672)
(8,781)
Cyprus
4,171
7,722
2,490 (459) 32,160
(913)
(1,587)
(6,858)
Germany
908 (200) 7,452
3,473 (637) 24,300
(1,622)
(5,258)
France
3,349
3,110
3,483 (646) 16,861
(734)
(663)
(3,572)
UAE
1,569
1,728
969 (177)
11,289
(341)
(353)
(2,419)
97,320
165,146
113,610
888,616
(21,383)
(35,121)
(20,899)
(191,878)
% age
to total
inflows
in terms
of US $
38 %
10 %
9%
8%
6%
5%
4%
3%
2%
1%
Total FDI
inflow from
all countriesa
Source: Department of Industrial Policy and Promotion (DIPP), http://dipp.nic.in
% age worked out in US$ terms and FDI inflows received through FIPB/SIA + RBI automatic
route + acquisition of existing shares only
a
Includes inflows under NRI Schemes of RBI
claims. However, increased competition, rising wages, and other costs have caused
Indian firms to face tough times. The rise in FDI flows to India has been accompanied by strong regional concentration. The top six states, viz., Maharashtra,
New Delhi, Karnataka, Gujarat, Tamil Nadu, and Andhra Pradesh, accounted for
over 70 % of the FDI equity flows to India between 20082009 and 20112012.
Despite impressive growth rates achieved by most of the Indian states as well as
aggressive investment promotion policies pursued by various state governments,
the concentration of FDI flows across a few Indian states continues to exist
(Table 3.4).
After analyzing the trend between FDI, it is time to bring some meaningful comparison between FDI, FIIs, and GDP. To facilitate this purpose, data were selected
33
Table 3.4 Sectors attracting highest FDI equity inflows amount in Rs. crores (US$ in million)
Rank Sector
1
Services sectora
2
Construction
development:
townships, housing,
built-up infrastructure
Telecommunications
(radio paging,
cellular mobile, basic
telephone services)
Computer software
and hardware
Drugs and
pharmaceuticals
Chemicals (other than
fertilizers)
Automobile industry
Cumulative
20102011 20112012 20122013 inflows (April
(April
(April
(April
2000Feb
March)
March)
Feb.)
2013)
15,054
24,656
25,839
1,71,817
(3,296)
(5,216)
(4,747)
(37,151)
7,590
15,236
6,853
1,00,655
(1,663)
(3,141)
(1,260)
(22,008)
7,542
(1,665)
9,012
(1,997)
5,585
(107)
57,663
(12,660)
% age
to total
inflows
in terms
of US$
19 %
12 %
7%
3,551
(780)
961 (209)
3,804
2,546
52,664
6%
(796)
(466)
(11,671)
5
14,605
5,960
48,828 (8,861) 5 %
(3,232)
(1,114)
6
10,612
18,422
1,488
40,388 (8,861) 5 %
(2,354)
(4,041)
(272)
7
5,864
4,347
7,111
37,896 (8,061) 4 %
(1,299)
(923)
(1,303)
8
Power
5,796
7,678
2,887
36,101 (7,828) 4 %
(1,272)
(1,652)
(529)
9
Metallurgical
5,023
8,348
7,479
34,415 (7,434) 4 %
industries
(1,098)
(1,786)
(1,393)
10
Hotel and tourism
1,405
4,754
17,548
33,031 (6,589) 4 %
(308)
(993)
(3,217)
Source: Department of Industrial Policy and Promotion (DIPP), http://dipp.nic.in
FDI sectoral data has been revalidated in line with that of RBI, which reflects minor changes in the
FDI figures (increase/decrease) as compared to the earlier published sectoral data
a
Services sector includes financial, banking, insurance, nonfinancial business, outsourcing, R&D,
courier, tech. testing and analysis
from RBI monthly bulletin and DIPP Annual Report (201213). It has been observed
that both FDI and FII flows are very important to bridge the gap of current account
deficit which was around 4.8 % of GDP, but FII flows (hot money) are more vulnerable to external shock, whereas FDI flows are considered to be more stable. In the
case of India, the fluctuations in FDI flows are not mainly because of external factor,
but it is due to internal mismanagement, which is going to impact long-term investment prospects. Therefore it has become very important to understand the critical
factor and try to restore the confidence of the investors (Fig. 3.2).
34
A. Neelima et al.
50,000
45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
12
10
8
6
4
2
0
Fig. 3.2 FDI, FIIs, and GDP growth rates India (Source: RBI Bulletin September 2013 dt.
10.09.2013 (Table No. 34 FOREIGN INVESTMENT INFLOWS); Planning Commission Macro
Economic Summary 19902013, 30 September)
35
A log linear regression function has been applied to know the impact of FDI in
India in terms of GDP. The degree of significance of coefficient of regression is
verified by the application of t-test. The strength of linear relationship between
the dependent variable and independent variable is measured by the coefficient of
determination. The data analyzed in this paper has been collected from the reliable
sources, i.e., journals, articles, research papers, economic survey, Ministry of
Commerce, and Handbook of Statistics by the RBI and Department of Industrial
Policy & Promotion (DIPP).
5.1
Hypothesis Testing
Ho The null hypothesis assumes that FDI has no significant impact on growth.
Ha The alternative hypothesis accepts that FDI has significant impact on
growth.
The null hypothesis (Ho) assumes that there is no significant impact of FDI
on the growth of Indian economy. The alternative hypothesis (Ha) accepts that
there is significant impact of FDI on the growth of Indian economy. In order to
test the hypothesis, the variables have been converted into natural log where FDI
has been taken as independent variable and natural log of GDP as a dependent
variable. It is stated that the independent variable is significant at any level of
significance with t-value of 7.9 and on the other hand constant, i.e., dependent
variable is significant at any level of significance with t-value of 17.8. It shows
that there is a clear impact of FDI on GDP and some other unknown factors also
play a significant role. In Table 3.5, the B value is 0.34 % which indicates that
the elasticity between FDI and GDP is 0.34 %. It resulted that 1 % increase in
FDI leads to 0.34 % increase in GDP that helps in boosting the growth rate of
India. If FDI increases 10 %, then it may increase the GDP growth rate by 3.6 %.
Therefore, Ho is rejected and Ha is accepted as there is significant impact of FDI
on Indias GDP (Table 3.5).
Unstandardized coefficients
B
Std. error
8.452
.473
.344
.043
Standardized coefficients
Beta
.936
Sig.
17.863
7.971
.000
.000
36
A. Neelima et al.
Table 3.6 Foreign direct investment (FDI) and gross domestic product (GDP)
Year
FDI (Rs. in crore)
GDP (RM)
LNFDI
LNGDP
20002001
18,406
122,410
9.820432
11.71513
20012002
29,235
134,392
10.28312
11.80852
20022003
24,376
145,055
10.10135
11.88487
20032004
19,860
162,291
9.896463
11.99715
20042005
27,188
180,908
10.21053
12.10574
20052006
39,774
191,393
10.59097
12.16208
20062007
103,367
213,444
11.54604
12.27113
20072008
140,180
274,316
11.85068
12.52204
20082009
173,741
282,003
12.06532
12.54967
20092010
179,059
299,129
12.09547
12.60863
20102011
138,462
325,228
11.83835
12.69228
Source: Economic Survey of 20102011 & CSO and FDI fact sheet of DIPP from September, 2005
to April, 2011 in iram Khan, 2012
LNFDI = natural log of FDI inflow of sector, LNGDP = natural log of GDP
5.2
37
State governments are also committed to simplify rules and procedures to attract
foreign direct investment. Single Window System is now in existence in most of
the states for granting approval to set up industrial units. To attract foreign investors in their states, many of them are offering incentive packages in the form of
various tax concessions, reduced power tariff, interest subsidies and capital, land
at low cost, etc.
In order to bring it in line with international practices, foreign investment through
GDRs/ADRs and foreign currency convertible bonds (FCCBs) is treated as
FDI. Indian companies are allowed to raise equity capital in the international
market through the issue of GDR/ADRs/FCCBs. These are not subject to any
ceilings on investment.
The government is revisiting its policy on special economic zones in the hope of
rekindling interest among investors. With industry and state government citing
problems with land acquisition, the commerce department is considering relaxing the minimum area requirement for more sectors in the amendments in the
SEZ rules.
The Ministry of Overseas Indian Affairs in partnership with the Confederation of
Indian Industry (CII) has set up an Overseas Indian Facilitation Centre (OIFC) as
a not-for-profit trust, to facilitate nonresident Indians (NRIs), overseas corporate
bodies of overseas Indians, and nonresident Indians who want to invest in India.
In order to ease the process for foreign investors to invest in India, OIFC has
developed an online toolkit investment guide to India. The toolkit serves as a
simple, practical, and stagewise investment guide for the nonresident Indians
wanting to invest in India.
India is striving hard to achieve a stable growth rate which can be possible only
when we improve the level of productivity. FDI data reveals that Indias volume
of FDI has increased largely due to mergers and acquisitions (M&As) rather than
large greenfield projects. M&As do not necessarily show infusion of new capital
into a country if it is through reinvested earnings and intracompany loans.
Investment friendly environment must be created on priority to attract large
greenfield projects. Regulations should be simplified so that realization ratio is
improved. To maximize the benefits of FDI persistently, India should also focus
on developing human capital and technology.
Attracting quality foreign direct investment in manufacturing sector is one of the
greatest challenges India is facing right now. Manufacturing sector has greater
scope of low-end, labor-intensive manufacturing jobs for unskilled population
when compared with service sector. It is widely reported in large number of studies that India lags behind in terms of business environment (ranked 134 out of
189 countries by Ease of Doing Business 2014) which is not conducive for doing
business. These factors are acute labor market rigidities, dealing with construction
38
A. Neelima et al.
101
121
141
161
181
Resolving Insolvency
(rank)
Fig. 3.3 World Bank, Ease of Doing Business Rank India (Source: World Bank, Ease of Doing
Business, 2014)
permits and getting electricity. Other problems are that of protection of investors,
registering property, lack of rationale tax structure, corruption and competition
rules, and time taken in enforcing contracts (Fig. 3.3).
The issues of regional disparities of FDI in India need to address on priority.
States play an important role in the economic reforms. Many states are making
serious efforts to simplify regulations for setting up and operating the industrial units. In order to attract foreign investors in their states, many of them are
offering packages in the form of capital, tax rebates, interest subsidies, reduced
power tariff, etc. However, efforts by many state governments are still not
encouraging.
Over 40 % of Indias foreign direct investment is routed through Mauritius and
tax havens like Cayman Island and Virgin Island through a maze of subsidies.
Such a high level of FDI contributed by a low-tax country like Mauritius indicates that all is not well. This is not good for the state exchequers and financial
stability of the country.
One of the greatest advantages India has is huge pool of working population.
However, due to poor quality of primary and higher education, there is still an
acute shortage of talent and skills. Foreign direct investment in education sector
is considered to be less than 1 %, which needs to be encouraged by proper liberalization which should not compromise the quality of education. The issues of
commercialization of education, regional gap, and structural gap have to be
addressed on priority.
Indian economy by and large depends upon agriculture. Foreign direct investment in this sector should be encouraged. There is plenty of scope in food processing, agriculture services, and agriculture machinery. The issue of food
security, interest of small farmers, and marginal farmers need cannot be ignored
for the sake of mobilization of foreign funds for development.
39
India must focus on the development of equity and debt market. Steps should be
taken to improve the depth and liquidity of debt market as many companies may
prefer leveraged investment rather than investing their own cash. Looking for
debt funds in their own country invites exchange rate risk.
In order to promote technological competitiveness of India, foreign direct investment into research and development should be encouraged. Intellectual property
rights such as copyrights and patents need to be addressed on priority. Special
package can be encouraging in mobilizing FDI in R&D.
Conclusion
Foreign direct investment can help the domestic economy to enhance competitiveness, employment generation, technology diffusion, and accessibility of financial
resource. India is attracting a low level of foreign direct investment largely due to
poor business environment prevailing in the country. Business climate in India has
become ever investment friendlier today due to its ongoing reforms. However, a lot
is to be done if we want to emerge as one of the major recipients of FDI inflows.
Investors are showing interest to invest in India; therefore it has become very important to provide good quality infrastructure, liberalized FDI policies, and attractive
regulatory policies. FDI of course might be one of the important sources of financing the economic development. It is very important to understand that FDI alone is
not a solution for unemployment, poverty eradication, and other economic problems. India needs a massive investment to achieve the millennium development
goals. Policy makers need to ensure transparency and consistency in policy making
along with comprehensive long-term development strategy.
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Kearney AT (2012) Cautious Investors feed a tentative recovery. AT Kearney Foreign Direct
Investment Index. Available at www.atkearney.com
Multi-Year Expert Meeting on Investment for Productive Capacity-Building-and Sustainable
Development Regional Integration and Foreign Direct Investment, UNCTAD 2013
Planning commission, Government of India Faster, Sustainable and More Inclusive Growth An
approach to the twelfth five year plan, 201217
Sahoo D, Mathiyazhagan MK (2003) Economic growth in India: does foreign direct Investment
inflow matters? Singapore Econ Rev 48(2):151171
Trevino LJ, Upadhyaya KP (2003) Foreign aid, FDI and economic growth: Evidence from Asian
countries. Transnatl Corp 12(2):119135
UNCTAD (2012) Towards a new generation of investment Policies. World Investment report,
2012. Available at http://unctad.org
UNCTAD (2013a) World investment report Global value chains: investment and trade for development. United Nation Publication, New York, Sales No. Sales No: E.13.II.D.5
UNCTAD (2013b) Investment country profiles India. A detailed study done by UNCTAD dealing
with issues related to investment and enterprise development
World Bank (2014) Understanding regulation for small and medium size enterprise. Ease of Doing
Business Report. Available at http://www.doingbusiness.org
Chapter 4
41
42
Year
1987
1989
1990
1990
1991
1993
1995
1996
1997
Author
Kawaller etal.
Harris
Cheung and Ng
Chan etal.
Abhyankar
Booth etal.
Review of literature
Data set
S&P 500 futures and the S&P index
using minute by minute data for the
period 19841985
S&P 500 index and futures during the
October 1987 stock market crash
EGARCH
(continued)
Finding
Futures price movements consistently lead
the spot index movements by up to 45min
EGARCH
ARMA(p, q) process
Methodology
Three-stage least square regression
analysis
Year
1999
2001
2002
2013
2003
2004
2004
Author
Turkington and
Walsh
Park
Moosa
Zhong etal.
Gerard
(continued)
Data set
Shares Prices Index (SPI) futures and
the All Ordinaries Index (AOI) for
Australia
Wondollar spot and offshore forward,
i.e., NDF markets
Methodology
ARMA (p, q), bivariate VEC and
VAR models and impulse response
functions
Augmented GARCH
Finding
Bidirectional causality between the SPI
futures and spot AOI index
44
S. Singhal and S. Ashra
2006
2007
2009
2010
2010
Fu and Qing
Thenmozhi and
Thomas
Srinivasan
Shihabudheen and
Padhi
2004
Data set
DAX index and DAX index futures
markets in Germany
Price discovery among Hang Seng
index, Hang Seng index futures market,
and the tracker fund
Year
2005
Author
Theissen
VECM
TGARCH
Methodology
Threshold error correction
Finding
Futures market leads to price discovery
process
Movements of the three markets are
interrelated. The futures markets contain
most information, followed by the spot
market
Significant bidirectional information flows
between spot and futures markets in China,
with futures being dominant
Spot market dominates the futures market in
terms of return and volatility
Bidirectional relationship between the Nifty
spot and Nifty futures market prices in India
Price discovery process occurs in the futures
market in five out of six commodities
46
Many of the studies reviewed above had used a very high-frequency data even up
to 15min; however, due to the limitation of the availability of data for such a short
time frame in Indian commodity markets, daily data has been used in the present
study. In addition some of the studies had also used GARCH and ARCH framework, but these tools are used only when the analysis is of univariate in nature and
the variable is lagged upon its own value. However, the present study is bivariate in
nature as the researcher intends to study the relationship not only between a futures
series and its lagged value but also on the lagged value of spot series and vice versa.
Therefore, instead of the GARCH framework, EngleGranger cointegration and
VECM framework have been used in the study.
Mean
Median
Maximum
Minimum
Std. dev.
Skewness
Kurtosis
JarqueBera
Probability
Coeff of var
Sum
Sum sq. dev.
Observations
SCOMDEX
0.0477
0
6.182551
8.10219
1.092865
0.097205
7.981664
2,338.42
0
22.9136
107.694
2,695.655
2,258
SMETAL
0.06278
0
12.67459
7.07466
1.22092
0.812392
13.18854
10,014.82
0
19.4488
141.748
3,364.39
2,258
SENERGY
0.06639
0
47.82274
92.7921
2.999173
11.3052
436.1914
17,703,289
0
45.1771
149.902
20,301.8
2,258
FCOMDEX
0.04776
0.06709
26.52668
34.1366
1.380748
3.33188
227.6406
4,751,944
0
28.9107
107.839
4,302.895
2,258
FMETAL
0.06568
0.1067
12.86407
14.5269
1.283743
0.873394
23.27682
38,969.39
0
19.5457
148.303
3,719.526
2,258
FENERGY
0.05405
0.06241
40.51325
62.6507
2.616729
6.73614
252.2441
5,861,781
0
48.414
122.043
15,454.28
2,258
FAGRI
0.03304
0.01151
19.32902
22.7596
1.238477
0.129186
123.9731
1,376,868
0
37.4876
74.597
3,461.846
2,258
48
As all the data involved in the present study is time series in nature, so the visual
plot of the data sets is usually the first step in the analysis.
All the time series exhibit a phenomenon known as random walk phenomenon.
However, empirical work based on time series data assumes that the underlying
time series is stationary. Therefore, it is very crucial at the initial stage to test the
series for the stationarity. If the series under study are found to be non-stationary,
then it has to be converted to stationary series first, and then the further analysis will
be performed. There are basically three kinds of tests that can be performed to check
the stationarity of the series. These are graphical analysis, correlogram-based analysis, and augmented DickeyFuller (ADF) test which is the formal test. All the three
tests had been performed in the study and shown later in the paper.
The first impression that is emerging from the graph of data sets is that all the
series are trending upward (Fig.4.1). Another important thing to consider is that
futures and spot series of a particular class, be it agriculture, metal, or energy, are
showing similar patterns of movements in the graph. The futures and spot series of
agriculture and metal show only one trend of upward movement. However, the
graph of MCXCOMDEX and MCXENERGY shows three trends, initially moving
upward, then trending downward, and then reverting back upward. The presence of
trends in the above series gives an indication that the series might have a timevarying mean and variance and are non-stationary in nature. However, in order to
.3
40
.2
35
.1
30
.15
4000
.10
3600
.05
3200
.00
2800
-.05
2400
2000
.0
25
-.1
20
-.10
-.2
15
-.15
1600
-.20
1200
-.3
10
05
06
07
08
10
11
12
05
13
06
07
08
09
SAGRI
DLOG(FAGRI)
FAGRI
.8
09
10
11
12
13
DLOG(SAGRI)
5000
.6
4500
.4
4000
.2
3500
.0
3000
-.2
8000
.8
Plot of MCXENERGY (Prices and Returns)
.6
7000
.4
6000
.2
5000
.0
4000
2500
-.2
3000
-.4
2000
-.4
2000
-.6
1500
-.6
1000
-.8
1000
-.8
05
06
07
08
FENERGY
09
10
11
12
13
DLOG(FENERGY)
0
05
06
07
08
SENERGY
09
10
11
12
DLOG(SENERGY)
13
49
7000
.08
.10
6000
.04
6000
.05
5000
.00
5000
.00
4000
-.04
4000
-.05
3000
-.08
3000
-.10
2000
-.12
2000
1000
-.16
.15
-.15
05
06
07
08
09
FMETAL
.3
10
11
12
1000
05
13
06
DLOG(FMETAL)
07
08
09
SMETAL
.2
5000
4500
.1
.08
7000
10
11
12
13
DLOG(SMETAL)
5000
.06
4500
.04
4000
.02
3500
4000
.0
3500
-.1
3000
-.2
2500
-.3
2000
-.06
1500
-.4
1500
-.08
1000
05
06
07
08
FCOMDEX
09
10
11
12
DLOG(FCOMDEX)
13
.00
3000
-.02
2500
-.04
2000
05
06
07
08
SCOMDEX
09
10
11
12
13
DLOG(SCOMDEX)
Fig. 4.1(continued)
study the leadlag relation between the spot and futures series, it is desired that the
series must be stationary in nature. The importance of stationary series lies in the
fact that if a time series is non-stationary, it will have a time-varying mean and variance, and then we can study its behavior only for the time frame under consideration. As a consequence it is not possible to generalize it to other time periods.
3 Correlogram Analysis
The correlogram of all the series at levels has been given in the appendices. The
most striking feature of all the correlogram is that the autocorrelation coefficients
for all the index series are high even at very high lag length. Even if we consider the
lags up to 36days, the autocorrelation functions are quite high and the coefficients
are also high, which is the typical property of the correlogram of a non-stationary
series. Thus, it seems that all the index series are non-stationary in nature. In addition
another important thing to note is that partial autocorrelation function for all the
50
series except for energy declines very rapidly just after one lag. The PAC for energy
series declines after two lags. This kind of behavior gives a hint that most of the
series are integrated of order 1 (or they become stationary after first differencing).
Random Walk Yt = Yt 1 + ut
Yt = 1 + 2 + Yt 1 + Yt 1 + t
Name of the
index
MCXAGRI
Prob (ADF
t-statistic)
0.815
0.6865
0.2999
0.3522
0.3973
0.411
0.5638
0.47
ADF (t-statistics
at 1%)
3.96211
3.96211
3.96212
3.96212
3.96211
3.96211
3.96211
3.96211
Prob (ADF
t-statistic)
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
52
6 Cointegration Test
Two variables (or series) are said to be integrated if they have a long-term equilibrium relationship between them. A number of methods have been proposed in literature for checking the cointegration; in this study we have used the EngleGranger
test for checking cointegration. The basic regression used for the model is
Ft = 1 + 2 St + ut
or
ut = Ft 1 2 St
where Ft stands for the futures indices and St represents the spot indices. ut is the
residual of regression result of two non-stationary series. Now ut has been subjected to unit root test analysis and checked whether it is stationary or non-stationary.
If the residuals are found to be stationary, then the two series are said to be cointegrated. This means that if the two ivndividual series are I(1) i.e., integrated of
order 1 which means they have stochastic trends their linear combination is I(0).
This signifies that the linear combination cancels out the stochastic trends in the two
series and the series are cointegrated in the long run. But before applying the formal
tests, we have plotted the pairs of futures and spot of a particular index together in
order to get an idea of the co-movement of the series with respect to each other
(Fig.4.2).
The idea behind plotting the futures and spot prices together is that it will give us
a fair idea of whether the two series are moving together. If the two series are
moving together, they are said to be cointegrated. The information in one market
gets transmitted very rapidly to another market. The futures and spot series in case
of metal moves so closely that one series is almost hidden behind the other and only
traces are visible at points. The futures and spot series in context of MCXAGRI
commodities shows the deviation from each other at a number of points. The spikes
of futures prices are visible in starting and mid of 2010. In addition from mid-2012
to 2013, the direction becomes completely reverse, and the spot series is moving
upward, while the futures series is moving downward. This will give rise to a clear
arbitrage opportunity. The speculators will start short selling today, and this practice
continues until both the markets are back in equilibrium. In addition since the series
after mid-2012 are moving apart, the researcher might have to reduce the data set of
MCXAGRI till June 2012in order to test the cointegration. In MCXENERGY also,
there are some downward spikes of futures series in the mid of 2005, but after that
the two series are moving together as one should expect.
53
4500
3600
4000
3200
3500
2800
3000
2400
2500
2000
1600
2000
1200
1500
05
06
07
08
09
10
11
12
13
05
06
SAGRI
FAGRI
07
08
09
10
5000
11
12
13
SCOMDEX
FCOMDEX
6000
5000
4000
4000
3000
3000
2000
2000
1000
1000
05
06
07
08
FENERGY
09
10
11
12
13
SENERGY
05
06
07
08
09
FMETAL
10
11
12
13
SMETAL
54
ADF t-statistic
at 5% level
3.4118
3.412068
ADF t-statistic
at 10% level
3.127788
3.127947
Prob. (ADF
t-statistic)
0.27
0.0000
3.411802
3.411801
3.411803
3.127789
3.127789
3.12779
0.0000
0.0000
0.0000
reduction of data set. For VECM also the data of MCXAGRI was taken up to June
2012 only and up to 2013 for all the other series.
Ft = 0 + 1 St + 2 ut 1 +
where denotes the first difference operator, is a random error term, and
ut1= (Ft112 YSt1), that is, the one period lagged value of the error from
the cointegrating regression.
As the futures price today could depend upon the futures price or spot price prevailing in the previous week so for all the series the empirical analysis was started
with up to six days lags (Table4.4). However, for MCXENERGY, all the futures
and spot values up to six lags were found to be significant. As a result of which the
lag length was increased for MCXENERGY and further the futures and spot values
were coming out to be insignificant at tenth lag, so for energy series, the analysis
was done up to nine lags. In addition the data for MCXAGRI was taken up to June
30, 2012, for VECM analysis as the residual term beyond that was coming out non-
stationary in nature.
In case of futures MCXAGRI, the error correction term was found to be significant indicating the presence of short-run equilibrium between futures and spot
DLog (Ft2)
DLog (Ft3)
DLog (St2)
0.091839a
(2.717052)
[0.0066]
0.061630a
(2.68028)
[0.0074]
DLog (St1)
DLog (Ft1)
DLog (Ft)
DLog (St)
ECT
MCXAGRI
DLog (Ft)
0.032437a
(4.55580)
[0.0000]
0.225690a
(6.88594)
[0.0000]
0.094282a
(6.508002)
[0.0000]
0.172172a
(11.70362)
[0.0000]
DLog (St)
0.022090a
(4.717230)
[0.0000]
(14.70088)
[0.0000]
0.307251a
(14.60903)
[0.0000]
0.343227a
0.287446a
(11.6850)
(9.757539)
[0.0000]
[0.0000]
0.161089a
0.335517a
(5.886296)
(12.5642)
[0.0000]
[0.0000]
0.184063a
0.284581a
(6.116028)
(9.659488)
[0.0000]
[0.0000]
0.114514a
0.187914a
(4.212494)
(7.00920)
[0.0000]
[0.0000]
0.130735a
0.173379a
(4.387644)
(5.933376)
[0.0000]
[0.0000]
0.038908b
(1.886405)
[0.0594]
0.186857a
(7.570230)
[0.0000]
0.121978a
(5.094443)
[0.0000]
0.054755a
(2.403619)
[0.0167]
MCXMETAL
DLog (Ft)
0.095248a
(5.770989)
[0.0000]
0.381685a
(16.53650)
[0.0000]
0.282435a
(16.52841)
[0.0000]
0.221137a
(10.17659)
[0.0000]
0.156332a
(7.3612)
[0.0000]
0.153684a
(7.260422)
[0.0000]
0.099456a
(4.91538)
[0.0000]
0.067475a
(3.539816)
[0.0004]
DLog (St)
0.181248a
(12.83994)
[0.0000]
MCXCOMDEX
DLog (Ft)
DLog (St)
a
0.097732
0.079904a
(7.008398)
(6.981123)
[0.0000]
[0.0000]
0.458556a
(19.84447)
[0.0000]
0.323254a
(19.79419)
[0.0000]
0.400183a
0.251064a
(17.00972)
(12.91499)
[0.0000]
[0.0000]
0.361192a
0.136358a
(13.56871)
(6.06456)
[0.0000]
[0.0000]
0.211276a
0.128784a
(8.579128)
(6.899395)
[0.0000]
[0.0000]
0.206465a
0.111577a
(7.531058)
(5.07310)
[0.0000]
[0.0000]
0.105117a
0.035710b
(4.386662)
(2.184973)
[0.0000]
[0.0290]
(continued)
0.117502a
(5.34422)
[0.0000]
DLog (Ft4)
DLog (St4)
DLog (Ft5)
DLog (Ft6)
DLog (St6)
DLog (St5)
DLog (St3)
MCXAGRI
DLog (Ft)
0.077911a
(2.398658)
[0.0165]
Table 4.4(continued)
0.033396b
(2.287924)
[0.0222]
0.042760b
(1.993691)
[0.0463]
0.026511b
(1.829974)
[0.0674]
DLog (St)
MCXENERGY
DLog (Ft)
0.099723a
(3.729164)
[0.0002]
0.107832a
(3.689828)
[0.0002]
0.104066a
(3.961582)
[0.0001]
0.093243
(3.262431)
[0.0011]
0.098396a
(3.836465)
[0.0001]
0.095718a
(3.446851)
[0.0006]
0.084279a
(3.374041)
[0.0008]
DLog (St)
0.090461a
(3.457521)
[0.0000]
0.123195a
(4.341286)
[0.0000]
0.024915
(0.991038)
[0.3218]
0.090976a
(3.373952)
[0.0008]
0.045770b
(1.968923)
[0.0491]
0.038522c
(1.627382)
[0.1038]
0.021990
(1.039427)
[0.2987]
0.038694b
(1.946340)
[0.0517]
MCXMETAL
DLog (Ft)
0.059904a
(3.477156)
[0.0005]
0.03955b
(2.29489)
[0.0218]
DLog (St)
0.052154b
(2.312553)
[0.0208]
MCXCOMDEX
DLog (Ft)
0.113537a
(4.236355)
[0.0000]
0.058745a
(2.786952)
[0.0054]
0.081532a
(3.250194)
[0.0012]
DLog (St)
56
S. Singhal and S. Ashra
DLog (Ft7)
DLog (St7)
DLog (Ft8)
DLog (St8)
DLog (Ft9)
DLog (St9)
DLog (St)
MCXAGRI
DLog (Ft)
MCXENERGY
DLog (Ft)
0.072964a
(2.71373)
[0.0067]
0.073778a
(3.078948)
[0.0021]
0.065265a
(2.55452)
[0.0107]
0.053507a
(2.427045)
[0.0153]
0.044522b
(1.9862)
[0.0471]
0.034633c
(1.806638)
[0.0710]
0.059912a
(3.190035)
[0.0014]
0.070291a
(3.583690)
[0.0003]
0.057781a
(2.893965)
[0.0038]
DLog (St)
MCXMETAL
DLog (Ft)
DLog (St)
MCXCOMDEX
DLog (Ft)
DLog (St)
58
prices. In addition the changes in futures prices were found to depend upon first and
third lag values of the spot prices. It also depends upon its own lagged values at two
and five lags.
The result for Spot MCXAGRI indicates that error correction term was significant. The change in spot depends upon the first lag value of futures prices. However,
spot and futures prices at fifth and sixth lag were also significant. This suggests
the presence of weekly effect in spot prices and futures prices in case of MCXAGRI.
The result above does not give any clear indication of whether spot price leads the
futures price or vice versa.
For MCXENERGY the error correction term was found to be significant for both
the futures and spot price changes indicating the presence of short-run equilibrium
in both spot and futures series. The changes in spot prices were found to depend
upon the changes in futures prices up to five lags. Spot prices also depend significantly upon its own lagged value up to nine lags. The change in futures price
depends upon spot prices as well as its own lagged value up to nine lags. Since the
futures price depends upon spot prices up to greater lag length, it indicates that spot
price leads the futures prices in the context of MCXENERGY.
In case of MCXMETAL, also the error correction term was found significant for
both futures and spot series suggesting the correction of short-run disequilibrium.
The change in futures prices depends upon change in spot price only up to one lag
indicating that futures price of today will depend on yesterdays spot price only.
However, it was also found to depend significantly on its own lagged value up to
five lags. The change in spot prices depends significantly upon change in futures
price up to five lags except for fourth lag. It depends on its lagged value up to two
lags. Since both the futures and spot series were found to depend more on lagged
futures values, it can be concluded that in case of MCXMETAL, futures price leads
the spot prices and price discovery takes place from futures to spot market.
COMDEX which is the weighted average of all the above three indices gives the
overall picture of the commodity markets. While individual series gives information
pertaining to that commodity class only, COMDEX represents the entire commodity market as a whole.
For COMDEX also the error correction term for spot as well as futures prices
was found to be significant, thereby indicating the presence of equilibrium in the
entire commodity market. The changes in the price of futures COMDEX series
were found to depend upon both futures and spot series up to four lags. In addition
the spot prices at six lags were also found to be significant in causing the change in
futures prices. This indicates the presence of significant cyclic effect in commodity
marketalso. The change in spot COMDEX series was found to depend on its own
lagged value only up to two lags; however, it depends significantly on the futures
COMDEX prices up to three lags. However, as the change in futures prices itself
also depends upon the change in spot price at six lags, it can be concluded that in the
commodity market as a whole, the spot prices lead the futures prices.
59
9 Conclusion
The study investigates the price discovery and information spillover between futures
and spot commodity markets by using EngleGranger cointegration test and vector
error correction model. The study discovers the existence of long-run relationship in
all the cases except for MCXAGRI. However, after the reduction of data set of
MCXAGRI up to June 2012, the long-run equilibrium was found to be significant.
In the context of price discovery, the present study provides mixed result. For
MCXAGRI, there was no clear indication of the direction of the flow of information, and bidirectional information spillover has been found. In case of
MCXENERGY and MCXMETAL, the results are quite contradictory, and the price
discovery took place from futures to spot markets in MCXMETAL and the reverse
in case of MCXENERGY. For MCXCOMDEX which represents the commodity
market as a whole, the information flow was found to be significant from spot to
futures markets. The findings of this study would definitely attract investors and
portfolio managers whose main interest is to develop trading strategies and would
also help the regulators in implementing control measures in order to ensure stability in the Indian commodity markets. The results of this study were found to be in
contradiction with the studies done in developed countries to a certain extent. These
studies found that the information is reflected first in spot prices and then it got
transferred to futures prices in commodity market as a whole. However, the consensus on spillover effect for all the commodities could not be reached in the study.
10 Limitation oftheStudy
The major limitation of the study is that daily data has been used for analysis due to
non-availability of high-frequency data. In the present scenario where the markets
are integrated on a real-time basis, daily data is of less relevance due to the fact that
closing prices represent average fluctuations in the last 30min only. In addition for
MCXAGRI, the study got restricted only up to June 2012, and what happened to the
two series has not been examined in the present study due to the changes in policy
environment. Lastly the study provides mixed results in the context of price discovery, and an unambiguous decision on whether futures leads spot or vice versa cannot
be arrived.
60
Appendices
MCXAGRI Regression Residual Test
Null hypothesis: R1 has a unit root
Exogenous: constant
Lag length: 2 (automatic based on SIC, MAXLAG=26)
Augmented DickeyFuller test statistic
Test critical values
1% level
5% level
10% level
*MacKinnon (1996) one-sided p-values
t-statistic
15.541407
3.433054
2.862620
2.567391
Prob.*
0.0125
t-statistic
14.86098
3.433054
2.862620
2.567391
Prob.*
0.0000
t-statistic
13.67923
3.433055
2.862621
2.567391
Prob.*
0.0000
61
t-statistic
Prob.*
6.093264
3.433056
2.862622
2.567391
0.0000
References
Abhyankar A (1995) Return and volatility dynamics in the FTSE 100 stock index and stock index
futures markets. J Futur Mark 15(4):457488
Badrinath HR, Apte PG (2013) Volatility spillovers across stock call money and foreign exchange
markets. Working paper, National Stock Exchange, India. Retrieved from: http://www.nseindia.com/content/research/comppaper109.pdf. 20 Oct 2013
Booth GG, Martikainen T, Tse Y (1997) Price and volatility spillovers in Scandinavian markets. J
Bank Financ 21(6):811823
Chan K, Chan KC, Karolyi GA (1991) Intraday volatility in the stock index and stock index futures
markets. Rev Financ Stud 4(4):657684
Cheung YW, Ng LK (1990) The dynamics of S&P 500 index and S&P 500 futures intraday price
volatilities. Rev Futur Mark 9(2):458486
Dickey DA, Fuller WA (1979) Distribution of the estimators for autoregressive time series with a
unit root. J Am Stat Assoc 74(366a):427431
Easwaran R, Ramasundaram P (2008) Whether commodity future market in agriculture is efficient
in price discovery?-An econometric analysis. Agric Econ Res Rev 21:337344
Fu LQ, Qing ZJ (2006) Price discovery and volatility spillovers: evidence from Chinese spot-
futures markets. China World Econ 14(2):7992
Gerard G (2004) Simultaneous volatility transmissions and spillover effects: US and Hong Kong
stock and futures markets. Working paper, School of Accounting, Economics and Finance,
Deakin University, Melbourne, Australia, pp123
Grossman SJ, Miller MH (1988) Liquidity and market structure. J Financ 43:617633
Harris L (1989) The October 1987 S&P 500 stock-futures basis. J Financ 44:7799
Iyer V, Pillai A (2010) Price discovery and convergence in the Indian commodities market. Indian
Growth Dev Rev 3(1):5361
Karolyi GA, Stulz RM (1996) Why do markets move together? An investigation of U.S.-Japan
stock return comovements. J Financ 51:951986
Kawaller IP, Koch P, Koch T (1987) The temporal price relationship between S&P 500 futures and
S&P 500 index. J Financ 42(5):13091329
Koutmos G, Tucker M (1996) Temporal relationships and dynamic interactions between spot and
futures stock markets. J Futur Mark 16(1):5569
Moosa IA (2002) Price discovery and risk transfer in the crude oil futures market: some structural
time series evidence. Econ Notes 31:155165
Park J (2001) Information flows between non-deliverable forwards (NDF) and spot markets:
evidence from Korean currency. Pac Basin Financ J 9(4):363377
62
Raju MT, Karande K (2003) Price discovery and volatility of NSE futures market. SEBI Bull
1(3):515
Raymond WS, Tse Y (2004) Price discovery in the Hang Seng index markets: index, futures, and
the tracker fund. J Futur Mark 24(9):887907
Shihabudheen MT, Padhi P (2010) Price discovery and volatility spillover effect in Indian commodity market. Indian J Agric Econ 65(1):101117
Srinivasan P (2009) An empirical analysis of price discovery in the NSE spot and future markets
of India. IUP J Appl Financ 15(11):2436
Stoll HR, Whaley RE (1990) The dynamics of stock index and stock index futures returns. J Financ
Quant Anal 25(4):441468
Theissen E (2005) Price discovery in spot and futures market: a reconsideration. Working paper,
University of Bonn, Bonn, Germany, pp121
Thenmozhi M, Thomas SM (2007) Price discovery and volatility spillover in spot and futures
market: evidence from India. Indian J Cap Mark 4(2):128
Turkington J, Walsh D (1999) Price discovery and causality in the Australian share price index
futures market. Aust J Manag 24(2):97113
Wahab M, Lashgari M (1993) Price dynamics and error correction in stock index and stock index
futures markets: a cointegration approach. J Future Mark 13:711742
Zapata H, Fortenbery TR, Armstrong D (2005) Price discovery in the world sugar futures and cash
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Agricultural and Applied Economics, University of Wisconsin-Madison, Madison
Zhong M, Darrat AF, Otero R (2004) Price discovery and volatility spillovers in index futures
markets: some evidence from Mexico. J Bank Financ 28(12):30373054
Chapter 5
P. Kaur (*)
Academic Associate (OB & HR), Indian Institute of Management, Kashipur, India
Research Scholar (Management), Uttarakhand Technical University, Dehradun, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_5
63
64
P. Kaur
Introduction
The faculty plays a prominent role in shaping the future and image of an institution or
a university. It is the efforts of the faculty that makes an institution or a university
internationally recognized with all his or her teaching excellence and research
orientation. The contribution of faculty in terms of research-related activities and
higher academic achievement brings stars to the affiliated institute/university.
Academic leaders also acknowledge the valuable contribution of productive faculty
and thereby do understand the linkage between the academic achievements of a faculty and the image of an institution/university to which the talented faculty is associated with. In spite of knowing the crucial role of faculty, retaining talented and
productive faculty is the biggest challenge academic leaders are facing today in their
institutions. Higher educational institutions especially technical education private
colleges/universities are today facing the continuous heat of faculty voluntary turnover at their institutions which is directly hampering the quality education, sound
functioning of the organization, and future of the students. Supporting the statement
(Hensel 1991), the president of the University of Maine at Presque Isle also stated,
The well being and smooth functioning of the university depends upon its ability to
recruit and retain a talented professoriate. In the study, Hensel found that the institutions who fail to retain talented faculty have a difficult time in establishing quality
programs. In spite of knowing the fact, academic leaders and management are unable
to design effective retention strategies for the talented faculty members. It feels so
pitiful that management colleges imparting degrees in management education and
specializing students in effective human resources management strategies are unable
to manage the HR issues of their own teaching associates. Future business school
affluence hence depends on a principal area of attention within the HR management
function. The academic leaders are facing war for talent in the academic labor market of management education. It has become very difficult for the institutions to hold
the productive faculty for a longer duration because as the faculty develops, undergoing academic achievements, the faculty also wishes to develop his or her career and
thereby look ahead to the working institute to meet his or her expectations in return
for the quality services and achievements. Such type of cases exists in every institute,
but no efforts are taken by employer to meet the expectations of the faculty, and some
or other day, the faculty decides to leave. In such situations, institutions need to be the
brand employer employer of choice and design effective strategies to retain
and attract talents in the academic labor market.
Literature Review
Faculty retention refers to the policies and procedures organizations use to prevent
talented and competent faculties from leaving their job. It involves taking measures
and designing strategies to remain in the institution for a period of time. Retention is
a voluntary move by an organization to create an environment which engages
65
employees for a long term (Chaminade 2007). Hiring knowledgeable people for the
job is essential for an employer. But retention is more important than hiring. In the
recent decades, the Indian industry has changed its employment scenario. Factors
like skill sets and job satisfaction drive the employment, not only the money part.
The employer is facing the unwanted heat of employee turnover. Continuous efforts
are made by the organizations to control the employee turnover rate as it directly
affects the performance and goodwill of the organization as many key people leave
the organizations for varied crucial reasons. This turnover is normally referred to as
attrition. Many researches have been conducted on this very subject. Teacher attrition has been a topic of discussion in the education literature for many years. It has
been claimed that teacher attrition is a major problem in the schools, and between
20 % and 50 % of beginning teachers decide to leave the profession in the first
35 years (Ewing 2001; Ewing and Smith 2002). There seems to be little variations
in these figures internationally (Macdonald 1999). For example, a 2003 Victorian
Department of Education and Training Report stated that in the United States, a third
of teachers leave the profession within 3 years and almost half within 5 years. In
Britain, a 2003 survey by the University of Buckingham found that around 30 % of
British teachers who left teaching that year had been in the profession for less than
5 years. The benchmark study of faculty mobility was conducted by Caplow and
McGee in 1958 as The Academic Marketplace which was replicated by Burke
(1988), producing The New Academic Marketplace. Burke in his study found that
the market for professors had become radically different over the last three decades.
In the 1950s, as higher education was expanding rapidly, there was a large and
increasing demand for faculty members and, on the other hand, a short supply of
Ph.Ds. which created a big demand supply gap in the academic labor market pertaining to higher education. This gap existed due to the incapability of the academic
leaders to retain talented and productive faculty members in their institutions. A
number of scholars had tried to identify the factors affecting faculty attrition and
retention, but still there had been no little consistency in the findings of the same. A
number of studies had reflected the relation between job satisfaction and employee
retention. And when the question turns to academia, teacher job satisfaction is very
essential for the smooth functioning of any institution. One of the studies conducted
by Eskildsen and Nussler (2000) states that the employees who are happy and satisfied with their jobs are more creative, productive, and more likely to be retained by
the organization. In the context of academics, carrying ahead the same thought, Perie
et al. (1997) in their study state that the faculty who are highly satisfied as compared
to dissatisfied tends to remain more for a longer duration in the same working institution. Employers today need to take care of their employees personal feelings
towards the job and satisfaction levels from their working conditions, peers, and
superiors, as these are the keys to ensure employee retention. Other studies also
indicated that employees will be retained in their organization if he or she has a good
relationship with the people he or she is working with; therefore, the social working
environment plays a major role in retaining the employee (Clarke 2001). The same
thought is also reflected in the study conducted by Johns et al. (2001) suggesting
organizations to provide team-building opportunities and liberty to work in their
66
P. Kaur
own way, where discussions and interactions can be carried out not only within
working hours but also outside working hours. Human capital theorists believe that
personal endowments such as ability, competence, and schooling translate into
returns in the marketplace. An individuals attributes, competence, and background
generate the educational, occupational, and economic attainment at different points
in the course of life (Becker 1964; Mincer 1971; Rees and Schultz 1970). The academicians who all are equipped with stronger credentials, such as better institutional
origins and higher research/teaching productivity, have more job opportunities
which leads to the war for talent in the academic labor market. The faculty who
leaves voluntarily tends to be characterized by a high achievement orientation
(Barnhart and Bechhofer 1995). Those who are not competing for rank or tenure
may have the greatest staying power for long because they are free from the wanderlust afflicting competitive academics as they do not have more job opportunities in
the marketplace because of their very low achievements in the course of time with
the profession. Palmer and Patton (1981) in his study reported that those who published less and rated themselves as less successful were more likely than other faculty members to have seriously considered leaving the academia permanently. To
this statement, many researchers argue by saying that career outcomes are more than
a matter of personal choices or achievements. They firmly believe that the academic
labor market is multiple and overlapping. The academic labor market is divided by
factors such as subject matter specialty, religion, sex, race, and academic rank of the
individuals and by institutional region, status, size, control, degree level, and governance (Brown 1967; Smelser and Content 1980; Youn and Zelterman 1988).
Academic workers seem to work in a segmented labor market that offers different
working conditions, different opportunities, and different institutional norms to govern incentives (Youn 1988, p. 15). This confines the mobility within the academia.
There had been some disagreement found in the literature concerning faculty loyalty
to their employing institutions. Supporting the fact, Nienhuis (1994) describes faculty as mobile, loyal to the discipline rather than the institution. Boyer (1990) puts
his argument that the faculty is more likely than in previous years to report their
school and department as important to them, thereby discouraging mobility. In either
case, the increased opportunities for nonacademic work have led to a greater ease of
mobility than in the past. One model holds that turnover is predicted on (a) the desirability of leaving the organization and (b) the ease of movement from the organization (Mowday et al. 1982). Considering the indications of an upward swing in both
components, it is safe to assume that faculty turnover is causing greater problems for
many administrators.
3
3.1
Methodology
Objectives of the Study
To explore the factors that influence the faculty retention practices in business schools
3.2
67
Hypotheses
There is a relationship among the factors that influence the faculty members
towards retention.
3.3
The Study
The study was exploratory in nature with survey being used as a method to complete
the study.
3.4
Sampling Design
3.5
3.6
In order to identify the underlying variables or factors and their relationship with the
retention of faculty members of accredited business schools, factor analysis was
applied.
3.7
Methodology
Cronbachs alpha is a measure of internal consistency, that is, how closely related a
set of items are as a group. An investigation has been made with the reliability of
data using a reliability test to see whether the random error causing inconsistency
68
P. Kaur
Cronbachs alpha
0.831
No. of items
22
and in turn lower reliability is at the managerial level or not. The point to be noted
is that a reliability coefficient of 0.70 or higher is considered acceptable in social
science research. A high value of alpha is often considered as evidence that the
items measure an underlying (or latent) construct. As is depicted from the table,
the value of alpha coefficient for the 22 items is 0.831, suggesting that the items
have relatively high internal consistency (Table 5.1).
3.7.1
Factor Analysis
Hypotheses: There exist significant relationships among the factors that influence
the employee retention.
In the research study, efforts are done to analyze the perception of faculty
members working in the NBA (AICTE)-accredited b-schools of northern India
towards the factors affecting faculty retention in the accredited business schools of
northern India. The 22 variables representing the various dimensions of the work
style of the b-schools including the behavioral approach, policies, and concern of
the management of the business schools towards the growth and development of the
faculty members working there with the concern of faculty members to be retained
with the business schools are included. The exploratory factor analysis is applied on
the responses in order to identify the latent factors which influence the faculty members to stay and continue working in the business schools. This will not only help in
knowing the major factors affecting faculty retention but, on the other hand, will
also help in designing strategies and models for faculty retention.
Exploratory factor analysis is a method of data reduction. It does this by seeking
underlying unobservable (latent) variables (factors) that are reflected in the observed
variables (measured variables). There are various methods that can be used to
conduct exploratory factor analysis (such as principal axis factor, maximum likelihood, generalized least squares, unweighted least squares). In addition to this, there
are also different methods of rotations that can be applied after the initial extraction
of factors, including orthogonal rotations, such as varimax and equimax, which
impose the restriction that the factors cannot be correlated, and oblique rotations,
such as promax, which allow the factors to be correlated with one another. Factor
analysis is a technique that requires a large sample size. Factor analysis is based on
the correlation matrix of the variables involved, and correlations usually need a large
sample size before they stabilize. The results of exploratory factor analysis are
shown in the table below. The KaiserMeyerOlkin measure of sampling adequacy
statistic (0.775) indicates that the sample size is adequate to apply factor analysis on
the data collected in the research study. The probability (p) value of Bartletts test of
sphericity statistic (0.000) indicates that the correlation matrix of the variables
considered in the research study is not an identity matrix. This indicates that the
factor analysis can be done on the data collected from the faculty members (Table 5.2).
69
Approx. chi-square
Sig.
0.775
661.515
0.000
Initial eigenvalues
% of
Component
Total
variance
Cumulative %
1
6.339
28.813
28.813
2
1.895
8.612
37.425
3
1.587
7.212
44.637
4
1.252
5.692
50.329
5
1.149
5.221
55.550
6
1.124
5.110
60.660
7
1.035
4.705
65.365
8
0.931
4.230
69.595
9
0.845
3.842
73.437
10
0.761
3.459
76.896
11
0.724
3.291
80.187
12
0.649
2.951
83.138
13
0.614
2.791
85.929
14
0.602
2.734
88.663
15
0.474
2.155
90.818
16
0.438
1.990
92.808
17
0.368
1.674
94.482
18
0.320
1.456
95.938
19
0.299
1.361
97.299
20
0.229
1.042
98.341
21
0.206
0.938
99.279
22
0.159
0.721
100.000
Extraction method: principal component analysis
70
P. Kaur
71
Component
1
0.404
0.545
0.577
0.106
0.740
0.592
0.223
0.765
0.570
0.559
0.546
0.719
0.715
0.736
0.544
0.213
0.626
0.700
0.531
0.485
0.539
0.152
72
P. Kaur
The study has made a focus on developing quality higher education with special
emphasis to accredited business schools of northern India identifying the factors
affecting faculty retention. The findings of the study can help academic leaders to
formulate effective retention strategies as faculty plays a dominant role in making
up the goodwill of an institute. The programs that aim to improve satisfaction
level and retention among faculty can in turn improve the health and vitality of an
institution (Hensel 1991). Academic leaders and program administrators can use the
findings and methods employed in this study to gather data on faculty retention in
order to increase the quality of higher education especially management education,
to reduce the unwanted heat of faculty turnover, and to retain the desirable talented
faculty. The study can extend to the designing of faculty retention model.
Conclusion
The study aimed to explore the factors influencing the retention practices of faculty
members in accredited management education colleges. The hypotheses of the
study get accepted showing the significant relationship among the factors influencing
faculty towards retention. The findings of the study concludes that career planning
and development, FDPs and training programs, job enrichment, cooperation from
the work teams, job security, social environment, working facilities, quality of
employers leadership, and organizational climate and culture are found to be the
most possible factors. Thus, it becomes imperative importance for deans/directors
of business schools to develop faculty retention plans and models.
References
Barnhart BT, Bechhofer S (1995) New faculty departure at five institutions. Presented at the annual
meeting of the American Educational Research Association, San Francisco, CA, 1822 April
1995
Becker S (1964) Human capital. Columbia University Press, New York
Boyer E (1990) Scholarship reconsidered. Princeton University Press, Princeton
Brown DG (1967) The mobile professors. American Council on Education, Washington, DC
Burke DL (1988) The new academic marketplace. Greenwood Press, New York
73
Chapter 6
Introduction
75
76
P. Madhur
1.1
Emotional intelligence can be described as having four branches: the ability to accurately perceive and express emotion, assimilate emotion into thought, understand
emotion, and regulate emotions in the self and others.
Some of the advantages of developing your emotional intelligence are:
Improved relationships
Improved communication with others
Better empathy skills
Acting with integrity
Respect from others
Improved career prospects
Managing change more confidently
Fewer power games at work
Feeling confident and positive
Reduced stress levels
Review of Literature
Emotional intelligence is the ability to acquire and apply knowledge from your
emotions and the emotions of others.
Goleman (1998) in his study on emotional intelligence compared star performers
with average performers in senior leadership position. Goleman found that nearly
90 % of the difference in their performance profiles was attributable to emotional
intelligence factors.
According to a mounting body of evidence given by Segal (2000), feeling is the
most powerful resource we have. Emotions are life-lines to self-awareness and
self-preservation that deeply connect us to ourselves and others, to nature and the
customs. Emotions inform us about things that are of utmost importance to us the
people, values, activities and needs that lend us motivation, zeal, self-control, and
persistence. Emotional awareness and know-how enable us to recover our lives and
our health, preserve our families, build loving and lasting relationships, and succeed in our work.
As per Stein (2009), Attitudes play a fundamental role in our levels of emotional
intelligence. We can improve our happiness by taking steps to change our emotions.
Now, we dont want to change all our emotions. We simply want to decrease our
77
negative emotions and maintain or augment our positive emotions. One way to
sustain positive emotions is to become more aware of what types of thoughts are
associated with those emotions. Looking at our positive emotions as a consequence
or outcome, try to figure out which thoughts give rise to these feelings. So, for
example, if we feel good each time you think about a problem youre trying to solve
or the dinner youre planning to cook, we can increase the amount of time we have
these kinds of thoughts during the day. We more likely want to change the negative
emotions. Use the starting point, the consequence, as our opportunity to identify
which of a wide range of emotions were experiencing. After we identify the emotion that we want less of, we can change the thoughts that lead up to that emotion.
Psychologists call this type of emotional change cognitive reappraisal, which means
we are developing a new way of looking at our world.
Many organizations feel that their people can provide a competitive advantage,
and therefore their people contribute to the organizations performance. Employees
play a pivotal role in organizational success (Collis and Montgomery 1995).
The principal influence on the organizations performance is the quality of the
workforce at all levels of the organization. The function that human resources can
play in gaining a competitive advantage for an organization is empirically well documented (Brewster, Carey, Dowling, Grobler, Holland and Wrnich, 2003). For
organizations to accomplish their goals, they must continually look for better ways
to organize and manage their work. There is a growing recognition that the primary
source of competitive advantage is derived from a organizations human resources.
This was not always the case, as human resources were traditionally seen as a cost.
3
3.1
Research Gap
Most of the studies have used emotional intelligence to job satisfaction and impact
on various approaches. This study examines the relationship between emotional
intelligence and employee performance among the employees of IT sectors in a
developing country like India by considering their attitude and behavior (Fig. 6.1).
P. Madhur
78
IA
SR
RFO
IP
EI
SA
AFO
IB
SR = Self Regard
RFO = Regard for Others
SA = Self Regard
AFO = Awareness for Others
EI = Emotional Intelligence
IA = Individual Attitude
IB = Individual Behaviour
IP = Individual Performance
Hypotheses
79
7
7.1
Research Methodology
Sources of Data
Data sources are classified as being either primary sources or secondary sources.
In this study, the researchers have used primary sources to analyze the data gathered.
The instrument used is a structured questionnaire that was developed by the researchers
based on the literature review on the relevant topics.
7.2
Survey Design
The idea of a research design is to specify methods and procedures for collecting
and analyzing required information. It is thus designed in the following ways to
increase the validity of the questionnaire and gain more responses.
7.3
P. Madhur
80
Sample Size
A total of 447 questionnaires were distributed; however, 335 were received back,
making the response rate 75 %, and a sufficient sample size was collected for the
analysis of results. The participants included top-level, middle-level, and lowerlevel employees from three leading IT companies in Pune City, from a population
of 1120 (30 % of 1120 = 335).
The survey instrument consisted of two parts. In part B of the questionnaire, survey
respondents were asked to state their level of agreement to each statement of emotional
intelligence on a five-point scale (1 strongly disagree to 5 strongly agree; 3 denotes
average). According to Cooper (2000), this type of scale is considered to be an interval
scale. Therefore, the measurement of central tendency and its dispersion can be made.
Demographic and academic backgrounds of respondents will be asked in part A of the
questionnaire. Some were assigned to certain categories, and it is mutually exclusive
and collectively exhaustive. Thus, it possessed a property of a nominal scale.
9.1
Scale Reliabilities
Reliabilities for the multi-item measures of interest are given in Table 6.1. Coefficient
alpha is typically calculated to measure the internal consistency of a multi-item
measure. Internal reliability represents the degree to which each of the items of a
scale represents the same construct (Burch 2008, p. 77).
Table 6.1 Reliability
coefficients of the study
variables
Multi-item measure
Self-regard (SR)
Regard for others (RFO)
Self-awareness (SA)
Awareness for others (AFO)
Individual attitude (IA)
Individual behavior (IB)
Individual performance (IP)
Mean
29.26
32.33
29.38
26.64
25.76
14.93
9.07
Cronbachs
alpha
0.801
0.777
0.801
0.809
0.798
0.874
0.865
9.2
81
Statistical Methods
9.3
Correlations
A correlation matrix was used to verify the existence of relationship between the
independent variables, i.e., self-regard (SR), regard for others (RFO), self-awareness,
awareness for others (emotional intelligence), and individuals performance considering their attitude and behavior.
Gender
Employees
designation
Length of
service
Education
Description
2530 years
3142 years
>43 years
Male
Female
Top level
Middle level
Lower level
<1 year
12 years
35 years
610 years
11 years
Graduate
Postgraduate
Frequency
Company A
47
43
95
115
70
64
56
65
1
29
39
90
26
0
185
Company B
20
54
1
57
18
15
25
35
0
18
17
32
8
11
64
Company C
24
15
36
47
28
15
25
35
1
27
19
26
2
35
40
Percentage
(%)
27.2
33.4
39.4
65.4
34.6
28.1
31.6
40.3
0.6
22.1
22.4
44.2
10.2
13.7
86.3
P. Madhur
82
9.4
Correlation Matrix
SR
SR
1
RFO
.825**
SA
.643**
Pearson
Correlation
Sig. (2-tailed)
.000
.000
N
335
335
335
RFO
Pearson
.825** 1
.775**
Correlation
Sig. (2-tailed) .000
.000
N
335
335
335
SA
Pearson
.643** .775** 1
Correlation
Sig. (2-tailed) .000
.000
N
335
335
335
AFO Pearson
.588** .670** .650**
Correlation
Sig. (2-tailed) .000
.000
.000
N
335
335
335
IA
Pearson
.633** .765** .622**
Correlation
Sig. (2-tailed) .000
.000
.000
N
335
335
335
IB
Pearson
.004
.058
.047
Correlation
Sig. (2-tailed) .935
.288
.394
N
335
335
335
IP
Pearson
.063
.070
.030
Correlation
Sig. (2-tailed) .250
.204
.589
N
335
335
335
**.Correlation is significant at the 0.01 level (2-tailed).
AFO
.588**
IA
.633**
IB
.004
IP
.063
.000
335
.670**
.000
335
.765**
.935
335
.058
.250
335
.070
.000
335
.650**
.000
335
.622**
.288
335
.047
.204
335
.030
.000
335
1
.000
335
.683**
.394
335
.019
.589
335
.002
335
.683**
.000
335
1
.732
335
.095
.971
335
.080
.000
335
.019
335
.095
.083
335
1
.142
335
.917**
.732
335
.002
.083
335
.080
335
.917**
.000
335
1
.971
335
.142
335
.000
335
335
10 Discussion
In this correlation matrix, it signifies self-regard (SR) is strongly related with
regard for others (RFO) {(0.825**), **p < 0.01)}, self-awareness (SA) is also
significantly correlated with {(0.650**), **p < 0.01)}. It is revealed from the
analysis that individual attitude (IA) is also more consistently related with selfregard (SR), regard for others (RFO), self-awareness (SA), and awareness for others
(AFO) {(0.630**), **p < 0.01)}, {(0.765**), **p < 0.01)},{(0.622**), **p < 0.01)},
{(0.683**), **p < 0.01)}, respectively. Individual behavior depends on individual
attitude, and if the attitude develops positively, the behavior also gets improved and
it ultimately affects individual performance positively. Individual behavior (IB) is
strongly correlated with individual performance (IP) {(0.917**), **p < 0.01)}.
83
Looking at all the study variables, the null hypothesis formulated was rejected.
It is quite clear from the above table that all the study variables have been strongly,
positively, and significantly correlated with one another. With regard to Employee
Performance indicators (EP), it is observed that it has yielded a positive and significant correlation with all the variables of emotional intelligence (EI) reported by the
participants of the study. Thus, it indicates that as emotional intelligence improves
positively, the individual performance also increases significantly.
10.1
Regression
Variables entered/removed
Model
Variables entered
1
IP, IA, IBa
a
All requested variables entered
Variables removed
.
Method
Enter
Model summarya
Model
R
R Square
.596
1
.772b
a
Dependent variable: EI
b
Predictors: (Constant), IP, IA, IB
Adjusted R square
.592
ANOVAa
Model
1
Sum of squares
105,933.899
71,837.193
177,771.093
Regression
Residual
Total
a
Dependent variable: EI
b
Predictors: (Constant), IP, IA, IB
df
3
331
334
Mean square
35,311.300
217.031
F
162.702
Sig.
.000b
t
10.389
22.049
1.538
1.238
Sig.
.000
.000
.125
.217
Coefficients
Model
1
(Constant)
IA
IB
IP
Unstandardized
coefficients
B
44.889
2.927
.735
.915
Std. error
4.321
.133
.478
.740
Standardized
coefficients
Beta
.774
.135
.109
84
P. Madhur
Residuals Statisticsa
Minimum
Predicted value
62.5860
Residual
27.75958
Std. predicted value
3.090
Std. residual
1.884
a
Dependent variable: EI
Maximum
146.3970
47.24706
1.616
3.207
Mean
117.6179
.00000
.000
.000
Std. deviation
17.80919
14.66565
1.000
.995
N
335
335
335
335
85
From the results, it was found that the emotional intelligence factors are
significantly correlated with the employee performance indicators. It indicates that
self-regard, regard for others, self-awareness, and awareness for others improve
emotional intelligence.
11
Conclusions
It is evident from the regression analysis that the emotional intelligence factors are
consistently significant predictors of the individual performance among the IT
employees in the study. It is found that 59.6 % of change in individual performance
could be predicted by the emotional intelligence of IT employees. Therefore, it is
suggested that regard for self and for others and awareness for self and others have to
be improved by conducting many trainings, counseling sessions, and development
programs. It is also recommended that developing EI will take time but will lead to
sustainable behavior changes that will improve the way one manages oneself and the
way they work with others. To succeed, one requires effective awareness, control and
management of self-emotions, and awareness and understanding of other people.
It is also recommended in this study that it would be beneficial for different
kinds of personality types to develop their personal power. So the focus here is on
changing attitudes and behaviors, not on changing personality.
In this study, it is clearly shown that there is a significant relationship between
emotional intelligence and an individuals performance by developing their attitude
and behavior.
To conclude, we can state that people high in EI will build real social fabric
within an organization and between an organization and those it serves, whereas
people low in EI may tend to create problems for the organization through their
individual behaviors.
References
Brewster C, Carey L, Dowling P, Grobler P, Holland P, Wrnich S (2003) Contemporary issues in
human resource management. Clyson Printers, Cape Town
Collis DJ, Montgomery CA (1995) Competing on resources. Harv Bus Rev 73(4):118128
Goleman D (1998) Working with emotional intelligence. Ben tarn, New York
Goleman D (2000) Working with emotional intelligence
Robbins SP. Organizational behaviour, 10th edn.
Segal J (2000) Raising your emotional intelligence, a practical guide, a hands-on program for
harnessing the power of your instincts and emotions. Magna Publishing Co. Ltd, Mumbai, p 3
Stein SJ (2009) Emotional intelligence for dummies. Wiley, Mississauga, p 58
Chapter 7
A. Sandhu (*)
Public Policy and Governance Area, Management Development Institute, Gurgaon, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_7
87
88
A. Sandhu
Introduction
Taking cognisance of the important role of public health expenditure, the Eleventh
Five-Year Plan (20072012) document suggests the necessity of building a responsive public health system with the need for increasing the public spending on health
from 0.9 % of GDP to 23 % of GDP and stepping up investment on primary care,
communicable diseases and HIV/AIDS prevention (Planning Commission 2007).
The public health expenditure in the country over the years has been comparatively
low, and as a percentage of GDP, it has declined from 1.3 % in 1990 to 0.9 % in 1999,
increased marginally to 1.1 % by 2009 (Ministry of Health and Family Welfare
2010). As per the NHA (20042005), the total health expenditure in India, from all
the sources, constituted 4.25 % of the GDP. Of the total health expenditure, the share
of private sector was the highest at 78.05 %, public sector at 19.67 % and external
flows contributed 2.28 % (MOHFW 2009). The idea of the state of public health
infrastructure can be had from the National Health Policy (2002), which states:
The existing public health infrastructure is far from satisfactory. For the outdoor medical
facilities in existence, funding is generally insufficient, presence of medical and paramedical personnel is often less than that required by prescribed norms, the availability of consumables is frequently negligible, equipment in many public hospitals is often obsolescent
and unusable and the buildings are in a dilapidated state. For indoor treatment facilities, the
equipment is often obsolescent; the availability of essentials drugs is minimal; the capacity
facilities is grossly inadequate, which leads to overcrowding, and consequently to a steep
deterioration in the quality of services. As a result of such inadequate public health facilities,
it has been estimated that less than 20 percent of the patients who seek out patient department services, and less than 45 percent of that who seek indoor treatment, avail of such
services in public hospitals. This is despite the fact that most of the patients do not have the
means to make out of pocket payments for private health services except at the cost of other
essential expenditures for items such as basic nutrition.
Thus, it is abundantly clear that there is a need for serious efforts to improve
service quality in public hospitals.
The per capita public health spending is low in India, being among the five lowest
in the world. Yet, India ranks among the top 20 of the worlds countries in its private
spending. Employers pay for 9 % of spending on private care, health insurance
510 % and 82 % is from personal funds. As a result, more than 40 % of all patients
admitted to hospital have to borrow money or sell assets, including inherited property and farmland, to cover expenses, and 25 % of farmers are driven below the
poverty line by the costs of their medical care (World Bank 2001). An out-of-pocket
payment for healthcare is considered to be the most inefficient and inequitable
means of financing a health system and one of the most regressive forms of healthcare financing (World Health Organisation 2000; World Bank 2005). There is growing evidence globally that healthcare costs can plunge households into poverty
(WHO 2005). When people have to pay fees or copayments for healthcare, the
amount can be so high in relation to income that it results in financial catastrophe
for the individual or the household (Xu et al. 2003). Direct out-of-pocket payments
could push 2.2 % of all healthcare users and one-fourth of all hospitalized patients
into poverty in a year. Although these percentages may seem small, they translate
89
into substantial numbers considering our huge population (Peters et al. 2002).
Out-of-pocket expenditure (OOP) on healthcare forms a major barrier to health
seeking in India. According to the National Sample Survey Organization, the year
2004 saw 28 % of ailments in rural areas go untreated due to financial reasonsup
from 15 % in 19951996. Similarly, in urban areas, 20 % of ailments were untreated
due to financial reasonsup from 10 % in 19951996 (MOHFW 2010).
These figures make it clear that majority of our population should rely on public
hospitals managed by government which provides relatively cheaper services. Yet,
the reality is that a large part of our population continues to depend on private sector
for their healthcare needs even when many of them cannot afford it. This is especially
true in case of serious ailments. According to the findings of a white paper on state
of health in Mumbai, published by Praja, a nongovernment organization (NGO),
dependency on nongovernment healthcare facilities is the highest for ailments like
cancer and diabetes with 78 % cancer and 71 % diabetes patients choosing private
or charitable hospitals (Indian Express 2013).
One of the major reasons people choose private hospitals over public hospitals is
trusting the former to offer superior healthcare. Trust is most important where there
is risk and uncertainty. Thus, medical care is an area where trust plays an important
role. Patients trust in their healthcare providers is necessary for them to accept
therapy, to reveal information, and to describe feelings; all prerequisites for effective
medical care (Zhang 2005).
This lack of trust in government hospitals needs to be studied. The efforts to
improve service quality of public hospitals can only produce tangible results in
reducing burden of people of India if it causes a significant change in the intangible
construct of trust in public hospitals. Measuring service quality of government
hospitals and linking it to trust in government hospitals is an important step to
understand where the hospitals are faltering and what aspects of service quality are
significant predictors of trust in government hospitals.
The present study was planned to find significant predictors of trust in government hospitals.
2
2.1
Literature Review
Trust in Hospitals
90
A. Sandhu
need of health care (Straten et al. 2002). Public trust is in part influenced by peoples
experiences in contacts with representatives of institutions or systems and in part
influenced by media images (Mechanic and Schlesinger 1996). Public trust in its turn
influences how people enter contacts with health care providers and institutions.
2.2
Ensuring quality in health care services ought to be a priority for any health care
system. The notion of quality in health services has emerged more strongly because
of the rising costs of treatments, constrained resources and evidence of variations in
clinical practice (Campbell et al. 2000). Assessment of quality usually focuses on
technical concerns as well as the process through which care is delivered. This assessment becomes more authentic and legitimate if based on the application of professional standards integrating the patients views, experiences and perceptions (Haddad
et al. 2001; Aharony and Strasser 1993). Patient assessment of the health services
together with the views of staff in improving the level of quality is in fact respecting
the consumer sovereignty (Grol 2001). The World Health Organization (Wilkinson
et al. 2004) defined quality of health care through benchmarks of efficiency, cost
effectiveness and social acceptability. It is seldom seen that researchers have looked
for evaluation of health care services from a consumer perspective. Parasuraman
et al. (1988) defined service quality as the gap between customers expectations of
service and their perception of the service experience. They proposed SERVQUAL
framework to assess perceived service quality for a variety of sectors. There is growing evidence to suggest that this perceived quality is the single most important variable influencing consumers perceptions of value and that this, in turn, affects their
intention to purchase products or services (Bolton and Drew 1988; Zeithaml et al.
1996). Majority of the studies have been done in the developed country context,
which cannot be generalized to the Indian context. It has been contended that constructs of service quality that are developed in one culture might not be applicable in
another culture (Kettinger et al. 1995; Karatepe et al. 2005; Ladhari 2008). The
majority section of population will rely on public hospitals managed by government
which provides relatively cheaper services. Hence, the need to focus on management
aspects of hospitals has become more relevant than before. Measuring service quality
as perceived by patients is one step to improve management of public hospitals.
Problem Statement
The problem we are trying to address in this study is to find significant predictors of
trust in government hospitals. This research aims to answer the following main
question:
What are the significant predictors of trust in government hospitals among factors measuring
perceived service quality in government hospitals?
91
The main aim of this research is to find factors having a significant impact on trust
in government hospitals. The research model is shown in Fig. 7.1. To achieve this
aim, the following hypotheses were proposed:
H1: The admission process in government hospitals has a significant positive impact
on trust in government hospitals.
H2: The medical care in government hospitals has a significant positive impact on
trust in government hospitals.
H3: The overall service in government hospitals has a significant positive impact on
trust in government hospitals.
H4: The discharge process in government hospitals has a significant positive impact
on trust in government hospitals.
H5: The social responsibility of government hospitals has a significant positive
impact on trust in government hospitals.
Admission
Medical
service
Overall
service
Discharge
Social
responsibility
Trust in
hospitals
92
A. Sandhu
Medical service
Overall service
Discharge
Social responsibility
Items
Adm1
Adm2
Adm3
Adm4
Med1
Med2
Med3
Med4
Over1
Over2
Over3
Over4
Over5
Over6
Over7
Over8
Over9
Disc1
Disc2
Disc3
Disc4
Socres1
Socres2
Socres3
Description
Prompt admission
Polite employees
Handles emergency well
Good ambulance services
Knowledgeable doctors
Knowledgeable nurses
Knowledgeable staff
Prevent hospital acquired disease
Visually appealing pamphlets
Visually attractive and comfortable facilities
Clean rooms without foul smell
Sincere interest
Dependable
Prompt service
Willing to help patients
Respond to patients request
Patients best interest at heart
Prompt discharge
Explain the discharge process
Know needs of patient
Explain precautions after discharge
Equal treatment to all
Good service at reasonable cost
Sense of responsibility
having extreme anchors, strongly disagree and strongly agree (where 1 = strongly
disagree, 2 = disagree, 3 = neutral (neither agree nor disagree), 4 = agree, 5 = strongly
agree). The 24 items measured five constructs of perceived service quality which are
admission (four questions), medical care (four questions), overall service (nine
questions), discharge (four questions) and social responsibility (three questions).
Trust in government hospitals was measured with a 12-item scale adapted from
a questionnaire measuring public trust in healthcare (Schee et al. 2006).
5.1
Sampling
An online survey was floated based on the convenience sampling method, and
responses were recorded on the 36 items which are a part of the scales measuring
service quality and trust along with demographic data. A total of 105 individuals
participated in the study. The procedure employed was convenience sampling as it
is considered the best way of getting some basic information quickly and efficiently
(Sekaran 2006). Data was then analyzed using SPSS version 18.0 for windows.
93
Results
The sample consisted of 105 respondents of which 81 were male and 24 were
female. The age range of the sample was 2250 years with the mean age being
28.8 years with a standard deviation of 6.96 years. The descriptive statistics for all
the individual constructs are given in Table 7.2.
Reliability analysis was done on the perceived service quality scale and
the Cronbachs alpha value was 0.90 for the scale. The Cronbachs alpha value
for the scale measuring trust was also found to be 0.90. The Cronbachs alpha value
for the scales measuring the constructs of admission, medical service, overall
service, discharge and social responsibility is 0.71, 0.75, 0.82, 0.70 and 0.70, respectively, which is greater than or equal to Cronbachs alpha value 0.7 (Nunnally 1978).
Hence, reliability of the scales was established.
To analyze multicollinearity, three types of measurements are used: Durbin
Watson, Variance Inflation Factor (VIF) and tolerance. The VIF measures the extent
to which the variance of the estimated regression coefficients is inflated as a result
of being related to other independent variables and tolerance is the amount of variability of the selected independent variables not explained by other independent
variables. Results showed that VIF for all independent variables ranged from 1.64
to 2.66 which is less than 5 and hence acceptable. Tolerance ranged from 0.37 to
0.60 which is greater than 0.2, and hence, it can be said that there was no high
correlation among the independent variables. Durbin Watson value was 1.798 which
again falls in the acceptable limits. Hence, based on these three measurements, it
can be said that multicollinearity is not present among the independent variables.
Multiple regression is an extension of bivariate correlation. The result of regression
is an equation that represents the best prediction of a dependent variable from several
independent variables. Stepwise multiple regression was done to find the cause effect
relationship between the five independent variables (admission, medical service, overall service, discharge and social responsibility) and trust in government hospitals.
From Table 7.3, it can be seen that only three independent variables , i.e. social
responsibility, medical service and discharge, have entered the regression equation.
These three variables together explain 63.4 % of the variability in trust in government hospitals. Social responsibility on its own contributes to 47.7 % of the
N
105
105
105
105
105
105
105
Minimum
1.00
1.25
1.00
1.00
1.00
1.17
Maximum
3.75
4.50
4.00
4.25
4.67
4.00
Mean
2.1595
3.0143
2.0646
2.8048
2.4540
2.8302
Std. deviation
0.64406
0.77042
0.57689
0.70454
0.84873
0.68367
94
A. Sandhu
Variables
entered
Socres
Med
Disc
Variables
removed
Method
Stepwise (criteria: probability-of-F-to-enter
0.050, probability-of-F-to-remove 0.100)
Stepwise (criteria: probability-of-F-to-enter
0.050, probability-of-F-to-remove 0.100)
Stepwise (criteria: probability-of-F-to-enter
0.050, probability-of-F-to-remove 0.100)
variance in trust in government hospitals (Table 7.4). These three variables are
significant predictors of trust in government hospitals, as indicated by the F value
and level of significance associated with it in Table 7.5. An examination of the
t-values in Table 7.6 indicates that social responsibility, medical service and
discharge in government hospitals contribute significantly to the prediction of
trust in government hospitals. It can be seen in Table 7.7 that two independent
variablesoverall service and admissionfailed to meet the selection criteria of
stepwise regression, as indicated by nonsignificant t-values (p > 0.05). From the
scatterplot of residuals against predicted values (Fig. 7.2), it can be seen that
there is no clear relationship between the residuals and the predicted values,
consistent with the assumption of linearity. The normal plot of regression
standardized residuals for the dependent variable (Fig. 7.3) and also indicates a
relatively normal distribution.
Discussion
The research findings indicate that trust in government hospitals can be significantly
predicted by social responsibility, medical service and discharge in government
hospitals. In light of the research objectives and the hypothesis testing, the researcher
has revealed the following overall conclusions.
7.1
Admission
R
0.691b
0.786c
0.796d
1
2
3
a
Dependent variable: trust
b
Predictors: (constant), Socres
c
Predictors: (constant), Socres, med
d
Predictors: (constant), Socres, med, disc
Model
Dimension0
R square
0.477
0.617
0.634
Adjusted
R square
0.472
0.610
0.623
Std. error of
the estimate
0.49681
0.42720
0.41978
Change statistics
R square
change
F change
0.477
93.947
0.140
37.299
0.017
4.641
df1
1
1
1
df2
103
102
101
Sig. F
change
0.000
0.000
0.034
7
Significant Predictors of Trust in Government Hospitals
95
A. Sandhu
96
Table 7.5 ANOVAa
Model
Sum of squares
1
Regression
23.188
Residual
25.422
Total
48.610
2
Regression
29.995
Residual
18.615
Total
48.610
3
Regression
30.813
Residual
17.797
Total
48.610
a
Dependent variable: trust
b
Predictors: (constant), Socres
c
Predictors: (constant), Socres, med
d
Predictors: (constant), Socres, med, disc
df
1
103
104
2
102
104
3
101
104
Mean square
23.188
0.247
F
93.947
Sig.
0.000b
14.997
0.183
82.177
0.000c
10.271
0.176
58.287
0.000d
t
9.834
9.693
4.010
7.438
6.107
2.677
6.823
4.965
2.154
Sig.
0.000
0.000
0.000
0.000
0.000
0.009
0.000
0.000
0.034
Model
1
(Constant)
Socres
2
(Constant)
Socres
Med
3
(Constant)
Socres
Med
Disc
a
Dependent variable: trust
7.2
Unstandardized
coefficients
B
Std. error
1.465
0.149
0.556
0.057
0.713
0.178
0.409
0.055
0.370
0.061
0.523
0.195
0.380
0.056
0.318
0.064
0.148
0.069
Standardized
coefficients
Beta
0.691
0.507
0.417
0.471
0.359
0.153
Medical Service
97
Partial
correlation
0.319
0.517
0.331
0.359
0.130
0.167
0.210
0.096
0.093
Collinearity statistics
Tolerance
0.766
0.807
0.624
0.838
0.630
0.531
0.721
0.610
0.447
7.3
Overall Service
Overall service did not have a significant impact on trust; hence, H3 is rejected. The
construct overall service is composed of items like visual appeal, cleanliness,
prompt service and comfort. We are conditioned not to expect government hospitals
A. Sandhu
98
7.4
Discharge
7.5
Social Responsibility
99
Conclusions
The aim of this study was to find significant predictors of trust in government
hospitals. Social responsibility of hospitals, medical service of hospitals and discharge process of hospitals were found to be having a significant impact on government hospitals. Admission process and overall service of hospitals were not found
to be significant predictors of trust in government hospitals. Social responsibility
which was comprised of three items measuring equal treatment to all, good quality
service at reasonable cost and sense of responsibility in government hospitals
emerged to have the most significant impact on trust; therefore, efforts to increase
trust in government hospitals by improving service quality should focus on this
aspect of quality of hospitals which is generally not studied or assessed when service
quality of hospitals is being measured.
8.1
Research Limitations
The present study was done with a sample size of 105 respondents. The proportion
of females in the sample was a mere 23 %. This study needs to be undertaken with
a larger sample size to improve its generalizability. The method of sampling was
convenience sampling; in future research, sampling should be done with probability
sampling techniques. The perceived service quality of hospitals was measured using
a scale called PubHosQual (Aagja and Garg 2010). Confirmatory factor analysis
using AMOS software should have been done in the present study.
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100
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Grol R (2001) Improving the quality of medical care: building bridges among professional pride,
payer profit and patient satisfaction. J Am Med Assoc 286:25782585
Haddad S, Potvin L, Roberge D, Pineault R, Remondin M (2001) Patient perception of quality
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Health, Nutrition, Population Sector Unit India South Asia Region (2001) Raising the sights: better
health systems for Indias poor. World Bank, Washington, DC
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Karatepe OM, Yavas U, Babakus E (2005) Measuring service quality of banks: scale development
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Ladhari R (2008) Alternative measures of service quality: a review. Manag Serv Qual
18(1):6586
Mechanic D, Schlesinger M (1996) The impact of managed care on patients trust in medical care
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Chapter 8
R. Yadav (*)
Delhi School of Management, Delhi Technological University, New Delhi 110042, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_8
103
104
R. Yadav
Introduction
In the last couple of years, the Internet has emerged as one of the most powerful technological advancements which has deep influence on the consumer behavior of the people.
There is hardly any business domain which has not integrated information and communication technology in improving the value chain system of the organization. It has redefined the art of communicating with customer, engaging them in persistent and
meaningful dialogue and tap customer information and knowledge in strategy formulation (Van Bruggen et al. 2010). Social networking sites like Facebook, Orkut, Twitter,
and Myspace are increasingly used by marketing organizations to make an interactive
dialogue with the customers. It provides the ability to marketers to share the latest information about their brands, sales promotion, new launches, and consumer contests with
a very large number of fans/members who join such network of communities online.
Information exchanged through online discussion forums, electronic bulletin
boards, blogs, newsgroup, and product-service review sites, including SNSs, put
more interactive, trustworthy, and credible impact on consumer buying behavior
(Bickart and Schindler 2001; Goldsmith and Horowitz 2006; Liao and Cheung
2006; Blackshaw 2008; Chang and Zhu 2011). Unlike traditional mass media like
television and radio, SNSs are considered as a highly interactive media where people can transmit content, pictures, and music in their social communities without
any cost (Boyd and Ellison 2007). The ability to develop social capital and the
interactive nature of SNSs acts as a magnet to attract and retain visitors. Although,
SNSs are unable to develop a distinct and solid business model, but the impact that
they create in spreading information in a democratic manner, offering creative
learning engagement, and making behavioral changes is deeply traversed. It can be
observed from growing profile creation by corporates and individuals, time-spending
patterns on these profiles, and nature of information exchange which benefits both
consumers and marketers extensively.
In an effort to reach a large number of existing and potential customers, improve the
visibility and brand equity, and find a cost-effective solution to highly expensive traditional mass media, marketers are now unlocking the value through such structured set
of social relationships (Sawhney and Verona 2005; Muniz and OGuinn 2006; Ulusu
2010; Carola 2011). Social networking sites offer a business that no other form of public
interface does: the ability to monitor public perception of their brand and services in
real time (Merril et al. 2011). In recent years, SNSs are also used by marketers to create
a mediating effect between the customers and the society. SNSs like Facebook are now
looking beyond the like only business to more meaningful associations that include
trying to light up villages, reduce corruption, quit smoking, and generally make the
world a better place to live in (Bapna 2013). Some of the these campaigns have created
a strong synergy between the digital world, the company, and the stakeholders in order
to educate the customer against social evils and creating a brands presence felt among
a large number of virtual community members worldwide.
However, such social platforms also pose the risk of sharing negative comments
by an upset customer among the community members instantly. On one hand, it
105
Literature Review
106
R. Yadav
that investigates the level of customer involvement to share their offline experiences
online and marketers intent to take such feedback as an opportunity to listen to customer voice.
Among various SNSs, Facebook has emerged as one of the fastest growing
virtual network communities in terms of profile creation among individuals as well
as marketers. No modern marketing plan targeting users online is complete without
a social network marketing component (Ulusu 2010). The term Facebook is derived
from publications, issued by many American colleges, that display the names and
photographs of students attending the institution for the purpose of promoting social
interaction among the student community (Dekay 2012). Initially, the founder Mark
Zuckerberg restricted this community to college students by requiring users to
register with a valid e-mail address associated with their institution (Ulusu 2010).
The community enjoyed high patronage and adoption among college students at par
with iPods and text message in America. The restriction to college students only
was relaxed in 2006 and high school students over 13 years of age with a valid
e-mail address were also invited to join the Facebook community. The decision
helped Facebook to penetrate among American youngsters deeply. Eventually,
corporate and other segments were also invited to join the Facebook community.
Since 2004, Facebook developers took a series of measures to enhance the interactive ability of the site by promoting photographs and videos and creating and
writing on the wall, live chat, and numerous other avenues for user engagements.
In the first phase, Facebook permitted the so-called elite club of ten companies
including Amazon.com, Apple, and Electronic Arts to open their profiles on Facebook.
Virtually, over the years, it permitted the marketers worldwide to connect to a large
number of people, customer, and prospect by making a Facebook profile of their
respective organizations.
In todays competitive environment where connecting with customers has
become a necessity, organizations worldwide are using Facebook extensively to
understand customers perception about their brands by using Facebook analytics.
Marketers also use this platform by using newsfeed or paid advertising on
Facebook (Gather 2011). A corporate presence on such virtual networking
communities allows to spread increased positive word of mouth communication
which enjoys high degree of credibility and co-creation in comparison to other
means of communicating with the customer (Shankar and Smith 2003; Prahalad
and Ramaswamy 2004).
There is no doubt that a positive WoM on community brings immense dividend
in terms of improving brand equity and amplifies it within the consumer and larger
communities on a real-time basis (Lester et al. 2012). However, the opposite is also
true. Any undesirable corporate act, unsatisfactory service experience, or public
gaffes that originate offline migrate into the social media sphere like Facebook
within minutes in the form of angry posts, wall-based conversation, and activistorchestrated attacks (Champoux et al. 2012). There is an inherent tension for marketers as SNSs offer more power to the consumers, and such freedom may sometimes
prove very precarious when consumers use such platform to vent their anger
(Thomas et al. 2012).
107
Methodology
The study used multistage sampling. In the first stage, five major sectors were
selected. These sectors were consumer nondurables (FMCG), banking, and telecommunication, automobile, and real estate. In the second stage, five top organizations from each sector were identified and selected as sample of the study on the
basis of their ranking in Economic Times (ET) 500 survey carried out for 2012. In
totality, data from 25 corporations are collected.
The data was collected between November 25, 2013 and December 10, 2013
from the official Facebook page of the respective organization. The study considered only those Facebook pages which have been officially sponsored by corporations, and mere use of the logo or brand name of a corporation did not qualify them
as a unit of study. In cases where a firm has a different Facebook profile for individual brands, the Facebook profile of one of the biggest brands has been taken as
sample unit for analysis.
The Facebook page of individual marketers was observed during the data collection period, and the nature of the comments posted on each profile was observed.
The comments were analyzed and subsequently divided into two categories: negative
and positive. Negative comments were defined as those comments that were
precarious, sarcastic, and unfavorable; evince criticism; or have certain input of
disagreement, negativity, or unfavorable feedback about products, practices, communication, and societal orientation of the firm. Positive comments were defined
as those remarks having certain content of favorable input and not necessarily
appreciative or praising in nature. Each comment or posting on the Facebook page
of the sampled organization was monitored and tabulated accordingly.
Findings
The study observed that 96 % of the sampled organizations have a Facebook profile
of either of their individual brands or corporate brand. Mahanagar Telephone Nigam
Ltd. was the only organization in the sample not communicating with their customers and other stakeholders on social media like Facebook. A summary of the survey
result is given in Table 8.1 below. The study analyzed around 2,500 comments of the
ET 500
companies
list 2012
FMCG
1
2
3
4
5
Banking
1
2
3
4
5
Telecom
1
2
Official
Facebook
page (Y/N)
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Y
Company name
ITC Ltd.
Hindustan Unilever Ltd.
Nestle India Ltd.
Godrej Industries Ltd.
Britannia Industries Ltd.
9
17
30
115
3
2
5
160
2,262
60
40
30
Total no. of
comments
8
2
15
110
3
2
5
150
2,242
55
35
27
No. of
positive
comments
1
15
15
5
0
0
0
10
20
5
87.5
3
No. of
negative
comments
88.88
11.76
50
95.65
100
100
100
93.75
99.11
91.66
12.5
90
% positive
comments
11.11
88.23
50
4.3
0
0
0
6.25
0.88
8.33
50
10
% negative
comments
100
0
1
2
3
4
5
50
10
20
0
0
% negative
comments
with responses
108
R. Yadav
Automobile
1
2
3
4
5
Real Estate
1
2
3
4
3
4
5
Y
Y
Y
Y
Y
Y
Y
Y
Y
y
Y
N
1
0
0
0
247
30
114
3
0
126
4
0
1
0
0
0
217
29
114
3
0
76
0
0
0
0
0
0
30
1
0
0
0
50
4
0
100
0
0
0
87.85
96.66
100
100
0
60.31
0
0
0
0
0
0
13.82
3.33
0
0
0
39.68
100
0
0
0
0
0
0
0
0
0
0
20
25
0
8
An Exploration into the Nature of Comments on Facebook (Page of Large Indian
109
110
R. Yadav
sampled companies. The inter-sectoral monitoring of the data reveals that the
FMCG sector got the maximum Facebook participation in terms of both negative
and positive comments. However, intra-sectoral analysis of the FMCG sector
displays high degree of variation among the companies. Due to a very strong consumer base and product portfolio, HUL has got the maximum Facebook traffic
among the sampled organizations. The real estate sector displays the least Facebook
comments during this period. The FMCG sector is followed by automobile, telecom,
and banking sector in terms of total comments. The reason for the low comments in
the real estate sector for low participation on Facebook page may be attributed in
terms of the real estate sectors high level of reported dissatisfaction and the nature
of segment it serves.
The data analysis reveals that it is again the FMCG sector which attributes the
maximum percent of the positive comments on its Facebook page. It may be due to
the large number of customer base that these organizations are serving. Similarly, the
nature of positive comments also related with the integration of various communication tools in digital platforms that sampled FMCG organizations are using to connect
with the customers through various engagements practices on social media. Such
online engagement practices are also very high among automobile companies selected
in the sample. HUL and Nestle observed more than 90 % comments as positive on
their respective Facebook page. Interindustry comparison revealed that Reliance
Communication got the lowest percentage of positive comments on its Facebook wall
during the survey period. The low percentage of positive comment may be considered
as an indicator of low level of customer satisfaction in such organizations.
The percentage of comment with negative input painted a different picture of
customer complaint behavior on the Facebook page among selected organizations.
The FMCG sector has performed better than other sectors. However, on this parameter, telecom and banking sectors have failed miserably in comparison to other
sectors. Reliance Communications and State Bank of India got 88.23 and 50 %
negative comments on their respective Facebook page during the survey period.
In the automobile sector, Maruti Suzuki Ltd. also got around 14 % negative comments
during this period. The microanalysis of the negative comments ranges from sector
to sector. In case of banking sector, negative comments range from nondelivery of
credit cards to misbehavior of dealing frontline staff at the time of availing the
service.
A competitive and competent organization is expected to take such negative wall
as an opportunity to listen and understand the customers perception about the organization. The advocates of the social media theory of communication also profess to
respond and communicate to an angry or otherwise upset customer. In communication platforms where an organization has the least control over the content of the
message, ignoring to respond to dissatisfied customers who have used such platform
may prove fatal. However, such proposition did not seem to be followed by firms in
almost all the sampled organizations. Two outliers have also been observed in this
case. Bharti Airtel and State Bank of India responded with 100 % of the negative
comments which have been posted on the wall during the survey period. Even
FMCG firms like Hindustan Unilever Ltd. which performed better in other two
111
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Blackshaw P (2008) Satisfied customers tell three friends, angry customers tell 3,000: running a
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Chapter 9
Introduction
According to PRNewswire (2012), the global footwear market was worth USD 185.2
billion in 2011. It is expected to reach US$ 195 billion by 2015 BusinessVibes
(2013). It is expected to reach USD 211.5 billion in 2018. It will grow at a compound
annual growth rate (CAGR) of 1.9 % from 2011 to 2018. Asia Pacific is expected to
maintain its lead position in terms of revenue till 2018. Asia Pacific is expected to
enjoy 30.1 % of the global footwear market revenue share in 2018 followed by
Europe PRNewswire (2012). The major contribution will come from China and
India. As per RNCOS (2013), India is the second largest global producer of footwear
after China, accounting for 13 % of global footwear production. As per Assocham
N.P. Singh (*) S.K. Sharma D. Singh S. Kalra
Information Management, Management Development Institute,
Mehrauli Road, Sukhrali, Gurgaon 12207, Haryana, India
e-mail: [email protected]; [email protected]; [email protected];
[email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_9
113
114
report, February 2012, the Indian footwear industry is growing at a compound annual
growth rate (CAGR) of about 15 % and is likely to reach approximately INR 38,700
crore by 2015 from the current level of around INR 23,600 crore (Amarnath 2012).
During 20122013, India produces 2,065 million pairs of different categories of
footwear (leather footwear, 909 million pairs; leather shoe uppers, 100 million
pairs; and non-leather footwear, 1,056 million pairs). India exports were about 115
million pairs. Thus, nearly 95 % of its production goes to meet its own domestic
demand (http://www.leatherindia.org/products/footwear-23-4-13.asp).
The major production centers in India are Chennai, Ranipet, Ambur in Tamil
Nadu, Mumbai in Maharashtra, Kanpur in UP, Jalandhar in Punjab, Agra, Delhi,
Karnal, Ludhiana, Sonepat, Faridabad, Pune, Kolkata, Calicut, and Ernakulam. About
1.10 million are engaged in the footwear manufacturing industry as per the data of
export leather council. The Indian footwear market is segmented between organized
and unorganized segments. The organized market of footwear in India is dominated
by key brands like Bata, Liberty, Clarks, Woodland, Khadims, Metro, Red Tape,
The Loft, M&B Footwear, Da Milano, Timberland, Puma, Nike, Adidas, Reebok,
Rockport, Provogue, Lee Cooper, Converse, Nine West, Aldo, Relaxo, etc., whereas
the organized footwear market is fetched by small unorganized players. Market size
of Indian footwear industry was US$ 2,684.6 million during 2012 in comparison to
US$ 2,442.8 million during 2011 (Source: http://advantage.marketline.com/
Product?pid=MLIP0948-0015). It is reported by the experts that contribution of
organized market is 2040 % (Mahesh 2012; Garg 2011). However, most of the
reports are suggesting that it is about 20 %.
New policy change by the Government of India has now de-licensed and dereserved the footwear sector, paving the way for expansion of capacities on modern
lines with state-of-the-art machinery. It will give a big boost to the industry. Another
policy change done by the government is permission of 100 % Foreign Direct
Investment through the automatic route for the footwear sector.
Footwear Imports Global Trend The major importers of footwear (leather and
non-leather) are the USA, Germany, France, UK, Italy, Hong Kong, Japan, the
Netherlands, Spain, Belgium, and Canada. It is reported that imports by these countries are increasing year after year but Germany had witnessed a sharp increase in
comparison to other European importers from 2007 to 2011. During 2011, Germany
recorded imports of 8,527.62 million US$ in comparison to US$ 5,966.99 during
2007. On the other hand, Russian Federation imports have almost doubled during
2007 (US$ 2,067.82 million)2011 (US$ 3,935.95 million). However, the USA
remains the biggest importer of footwear during the same period with a substantial
growth. Indian manufacturers may target these markets for export of footwear
(Source: http://www.leatherindia.org/products/footwear-23-4-13.asp).
Footwear Exports Global Trends The major exporting countries of footwear are
China, Italy, Hong Kong, Germany, Belgium, Indonesia, the Netherlands, Spain,
France, Portugal, UK, and Romania. China is the number one exporter of footwear
in the global market. China exported footwear of US$ 39,374.18 million in comparison to US$ 1,421 million from India during 2011. Though India is the second
largest producer and supplies footwear to a large number of countries across the
115
globe, its share in export share is at par with Romania (US$ 1,393.71 million)
(Source: http://www.leatherindia.org/products/footwear-23-4-13.asp).
Trend in Share of Exports of India in the Global Market The global import of
footwear (both leather footwear and non-leather footwear) has increased from US$
81.47 billion in 2007 to US$ 103.38 billion in 2011, growing at a CAGR of 6.13 %.
During 2011, the Indias share in the global import was 2.01 %. However, it has
grown from 1.82 % in 2007 (Source: ITC, Geneva & DGCI &S, Kolkata).
Research Objectives Keeping in view the importance of the footwear industry for
Indian economy and Bata Company being very important manufacturer of footwear,
the present study is taken up with following research objectives:
(a) To study the perception of consumers with respect comfort, price, appearance,
and availability of Bata products
(b) To study variations in the perception with respect to demographics of the customers
(c) To study the relations of perception with expenditure, frequency of buying,
repeat purchase, and recommendations of Bata products to others
The research paper is organized into four sections. The paper starts with introduction of footwear industry followed by a brief discussion about Bata India Limited
in Sect. 2. Section 3 presents the research methodology. Analysis and results are
presented in Sect. 4 followed by a section of conclusions and limitations.
1.1
Bata India Limited (Bata) is the largest retailer and leading manufacturer of footwear in India. Bata has presence in 70 countries across five continents. Bata India
Limited (Bata) is a 52 % subsidiary of the Netherlands-based Bata BV. It sells a
wide range of canvas, rubber, leather, and plastic footwear. The company has a
licensed capacity of 628 lakh pairs per annum spread across its five manufacturing
units at Batanagar (Kolkata), Faridabad (Haryana), Bataganj (Bihar), Peenya (near
Bangalore), and Hosur (Tamil Nadu). The company has one tannery at Mokama
Ghat (Bihar). It serves more than 150,000 customers daily through 1,250 retail
stores. The company has employed more than 7,000 people. Its competitors in India
are Reebok, Nike, and Adidas but they target higher income group of population.
During the year 2012 Bata has achieved 19,017 million indian rupee (INR) revenue
from sales and other sources as compared to 16,960 million INR in 2011, reflecting a
growth of approximately 12 % on year-on-year. The company has been growing at the
rate of 13 % CAGR from 2004 to 2012 year-on-year. Bata has negative net profit in
2004 but after that it is consistently growing till 2011. Net profit has been dip by 24 %
in 2012. Batas return on equity has been more than 20 % since 2007. The company
has also given good return to shareholders. The EPS has been positive since 2005 and
growing at an annual CAGR of 24 %. This reflects the strong financial stability of Bata
in the market. Share of Bata in Indian market is 7.23 % during 2012. However, during
the same year, its share was 10.08 % in the organized footwear market in India.
116
1.2
Strength
(a) Presence of Bata in tier
2/3/4 cities through its
large distribution network
(b) Conceived as value for
money product for its
quality and durability
(c) Establish brand in India
(d) Largest market share in
organized footwear
market
(e) Diverse footwear
collection for the entire
family
Opportunities
(a) Price gap between
Bata product and
global brand
(b) E-commerce business
is growing
(c) There is demand for
fashionable apparels
(d) Per capita footwear
consumption in India
is growing
(e) Increasing middleclass income
Weakness
(a) Lack of fashion/trendy
collection
(b) No product differentiation
Threat
(a) Share of unorganized
footwear market is
80 %
(b) Intense competition
(c) Entry of big brand in
affordable segment
(d) High inflation rate
pushing up the cost of
raw materials
ST strategies
(a) Promotional scheme for
rural area
(b) Special incentive for
distributor located in tier
2/3 cities
117
WT strategies
(a) Lowest price for rural
area
(b) Highly durable product to
meet need of villagers
(c) Extended sole warranty
for product sold to
villagers
Research Methodology
118
3.
4.
5.
6.
7.
119
This section presents the analysis of data with respect to frequency distribution of
demographics of the respondents and frequency analysis of data with respect to
expenditure and frequency of buying during the year. It is followed by frequency
analysis of buying Bata products (first time or regular basis), recommendation of
Bata products to others, and repeat buying by the same consumer/respondent including the dependency with demographics.
3.1
3.2
Table 9.1 Frequency distribution of the sampled buyers of Bata products based on gender, marital
status, and age
Frequency
%age
Gender
Male Female
96
54
64 % 36 %
Marital status
Married Single
59
91
40 %
60 %
3140
45
30 %
Above 40
4
2%
Frequency
%age
<Graduate
17
11 %
Qualification
Graduate
67
45 %
Postgraduate
35
23 %
Professional
degrees
31
21 %
05 lakhs
43
29 %
Income
510 lakhs
51
34 %
Table 9.2 Frequency distribution of the sampled buyers of Bata products based on qualification and income
1015 lakhs
29
19 %
1520 lakhs
22
15 %
20+ lakhs
5
3%
120
N.P. Singh et al.
121
Table 9.3 Frequency distribution of expenditure, buying frequency of footwear, and usage of Bata
footwear
Expenditure of footwear
Annual
Frequency
expenditure (%age)
Buying frequencies
Numbers/ Frequency
month
(%age)
Usage of Bata
footwear
Companion
Frequency
Frequency
Category (%age)
Category (%age)
<1,000
1,0012,500
2,5014,000
7 (4.6)
9 (6.0)
30 (20.0)
01
23
35
56 (37.3)
53 (35.3)
36 (24.0)
Casual
Office
In-house
88
84
67
4,0015,000
5,000+
39 (26.0)
65 (56.7)
5+
5 (3.33)
School
Party
Sports
37
22
19
150 (100)
150 (100)
Friends
Family
Only
wife
Alone
21 (14.0)
85 (56.7)
29 (19.3)
15 (10.0)
150 (100)
on these four parameters is complied in Table 9.3. It can be seen from Table 9.3 that
more than 56.7 % respondents buy footwear of more than Rs. 5,000 per year. More
than 62 % respondents buy footwear more than once in a year. The maximum usage
of Bata footwear as reported by the respondents is for office and casuals. The least
responses were for sports followed by party.
3.3
This section presents the analysis of data with respect to three parameters in relation
to Bata products. These parameters are (i) buying Bata products, (ii) recommending
Bata products to others, and (iii) repeat buying of Bata products. Each parameter
answer has two options as mentioned in the questionnaire. The data so analyzed is
presented in Tables 9.4, 9.5, and 9.6. It can be inferred from Table 9.4 that the
majority of respondents were regular buyers of the Bata products, are willing to
recommend Bata products to others (77.3 %), and are repeat buyers (78.0 %).
Having analyzed the data for percentage, an attempt is made to test the hypotheses
that these three parameters are dependent on demographics. Analysis was done with
the help of chi-square test and complied in Table 9.5. It can be seen from Table 9.5
that none of the three parameters is dependent on gender as evident from the p-values of the corresponding chi-squares. It means Bata products have acceptability
among male and female.
Similar analysis is conducted with respect to the other four demographics. Only
p-values of the chi-square are given in Table 9.6. Contingency tables are not given
for these parameters due to paucity of the space. It can be inferred from the p-values
given in Table 9.6 that there is dependency between recommendations of the Bata
products and buying Bata products on regular basis or first-time buy at 10 % level
of significance. Similarly, dependency is seen between age and first-time/regular
buy at 10 % level of significance. In the rest of cases, four demographics under
122
Table 9.4 Frequency distribution of buying, repeat buying, and recommendation of Bata products
Buying Bata products
Frequency
First time
31
Regular
119
150
%age
20.7
79.3
100 %
Recommending Bata
products
Frequency %age
Yes
116
77.3
No
34
22.7
150
100 %
Repeat buying
Frequency
Yes
117
No
33
150
%age
78.0
22.0
100 %
Table 9.5 Dependency analysis of type of buyers, recommendation, and repeat buying with
gender
Demographics
Male
Female
Total
Chi-square test
p-values
Recommending Bata
products
Repeat buying
Yes
74
42
116
0.922
Yes
72
45
117
0.364
No
22
12
34
Total
96
54
150
No
24
09
33
Total
96
54
150
Demographic
Marital status
Age
Qualification
Income
Recommending Bata
products
Repeat buying
0.052
0.645
0.476
0.073
0.052
0.2667
0.785
0.962
3.4
This section presents data with respect to eight statements which were used to
collect data on five-point Likert-type scale. This data is analyzed using following
statistical methods: (i) descriptive statistics analysis, (ii) hypothesis testing in relation to demographics, (iii) reliability testing, (iv) factor analysis for data reduction,
and (v) linkage of new factors with target variables.
123
2
3
4
5
6
7
8
3.4.1
Statements/questions/variables/items
How much value you associate with
comfort while buying to Bata
products
How much value you associate with
price while buying to Bata products
How much value you associate with
appearance while buying to Bata
products
Do you think Bata has adequate kids
collection
Do you think Bata has adequate ladies
collection
Do you think Bata has adequate
casual collection
Do you think Bata has adequate
formal collection
Do you think Bata has adequate latest
collection
Mean SE
3.99 0.085
Median
4.00
Mode
5.00
Skewness
0.964
3.94 0.074
4.00
4.00
0.921
3.68 0.084
4.00
4.00
0.513
3.41 0.093
4.00
4.00
0.323
3.32 0.085
3.50
4.00
0.346
3.36 0.090
4.00
4.00
0.332
3.79 0.085
4.00
4.00
0.998
3.41 0.090
4.00
4.00
0.365
Results with respect to descriptive statistics are given in Table 9.7. It is evident
from the results given in Table 9.3 that respondents have given maximum scores
to comfort followed by price and formal collection. Minimum score is given to
ladies collection followed by casual collection and kids and latest collection. The
values of median are 4.00 for all variables except 3.5 for ladies collection. Mode
values are 4.00 except 5.00 for comfort dimension. Distribution of all questions/
variables is skewed to the left as indicated by negative values of skewness
coefficient.
3.4.2
The list of hypotheses tested and corresponding p-values are given in Table 9.8. The
following can be inferred from the p-values given in Table 9.8.
1. There is no evidence against all Hos with respect to gender. It means the perception of men and women respondents is not statistically different with respect to
eight items starting with comfort to latest collection as listed in Table 9.4.
2. There is no evidence against seven Hos with respect to marital status, gender, and
perception on seven dimensions except one, i.e., formal collection at 5 % level of
significance. If we decrease the level of significance to 10 %, then null hypotheses are rejected in four cases (comfort, appearances, kids collection, and formal
124
Table 9.8 Hypotheses and corresponding p-values
SN
(A)
Ho 1
Hypotheses
Hypotheses with respect to gender
Men and women associate same value to comfort
while buying Bata products
Ho 2
Men and women associate same value to price while
buying Bata products
Ho 3
Men and women associate same value to appearance
while buying Bata products
Ho 4
Both men and women think at same level that Bata
has adequate kids collection
Ho 5
Both men and women think at same level that Bata
has adequate kids collection
Ho 6
Both men and women think at same level that Bata
has adequate kids collection
Ho 7
Both men and women think at same level that Bata
has adequate kids collection
Ho 8
Both men and women think at same level that Bata
has adequate kids collection
(B) Hypotheses with respect to marital status
Married and single associate same value to comfort
Ho 1
while buying Bata products
Ho 2
Married and single associate same value to price
while buying Bata products
Ho 3
Married and single associate same value to
appearance while buying Bata products
Ho 4
Both married and single think at same level that
Bata has adequate kids collection
Ho 5
Both married and single think at same level that
Bata has adequate ladies collection
Ho 6
Both married and single think at same level that
Bata has adequate casual collection
Ho 7
Both married and single think at same level that
Bata has adequate formal collection
Ho 8
Both married and single think at same level that
Bata has adequate latest collection
(C) Hypotheses with respect to age
Respondents of all age groups associate same value
Ho 1
to comfort while buying Bata products
Ho 2
Respondents of all age groups associate same value
to price while buying Bata products
Ho 3
Respondents of all age groups associate same value
to appearance while buying Bata products
Ho 4
Respondents of all age groups think at same level
that Bata has adequate kids collection
Ho 5
Respondents of all age groups think at same level
that Bata has adequate ladies collection
Test statistics
p-values
t-test
0.543
t-test
0.817
t-test
0.482
t-test
0.374
t-test
0.254
t-test
0.485
t-test
0.643
t-test
0.239
t-test
0.070
t-test
0.235
t-test
0.072
t-test
0.077
t-test
0.551
t-test
0.791
t-test
0.026
t-test
0.835
F-test/ANOVA
0.142
F-test/ANOVA
0.335
F-test/ANOVA
0.274
F-test/ANOVA
0.358
F-test/ANOVA
0.778
(continued)
125
Hypotheses
Respondents of all age groups think at same level
that Bata has adequate casual collection
Ho 7
Respondents of all age groups think at same level
that Bata has adequate formal collection
Ho 8
Respondents of all age groups think at same level
that Bata has adequate latest collection
(D) Hypotheses with respect to qualification
Respondents with all qualifications associate same
Ho 1
value to comfort while buying Bata products
Ho 2
Respondents with all qualifications associate same
value to price while buying Bata products
Ho 3
Respondents with all qualifications associate same
value to appearance while buying Bata products
Ho 4
Respondents with all qualifications think at same
level that Bata has adequate kids collection
Ho 5
Respondents with all qualifications think at same
level that Bata has adequate ladies collection
Ho 6
Respondents with all qualifications think at same
level that Bata has adequate casual collection
Ho 7
Respondents with all qualification think at same
level that Bata has adequate formal collection
Ho 8
Respondents with all qualification think at same
level that Bata has adequate latest collection
(E) Hypotheses with respect to income
Ho 1
Respondents of all income groups associate same
value to comfort while buying Bata products
Ho 2
Respondents of all income groups associate same
value to price while buying Bata products
Ho 3
Respondents of all income groups associate same
value to appearance while buying Bata products
Ho 4
Respondents of all income groups think at same
level that Bata has adequate kids collection
Ho 5
Respondents of all income groups think at same
level that Bata has adequate ladies collection
Ho 6
Respondents of all income groups think at same
level that Bata has adequate casual collection
Ho 7
Respondents of all income groups think at same
level that Bata has adequate formal collection
Ho 8
Respondents of all income groups think at same
level that Bata has adequate latest collection
Test statistics
F-test/ANOVA
p-values
0.615
F-test/ANOVA
0.180
F-test/ANOVA
0.407
F-test/ANOVA
0.173
F-test/ANOVA
0.786
F-test/ANOVA
0.104
F-test/ANOVA
0.002
F-test/ANOVA
0.193
F-test/ANOVA
0.001
F-test/ANOVA
0.298
F-test/ANOVA
0.015
F-test/ANOVA
0.846
F-test/ANOVA
0.782
F-test/ANOVA
0.609
F-test/ANOVA
0.236
F-test/ANOVA
0.415
F-test/ANOVA
0.082
F-test/ANOVA
0.833
F-test/ANOVA
0.383
126
3. There is no evidence against all Hos with respect to age groups. It means the
perception of respondents of different age groups is not statistically different
with respect to eight items/variables/dimensions starting with comfort to latest
collection as listed in Table 9.4. It means the perception of respondents is at par
with respect to eight dimensions taken into in this study.
4. There is no evidence against five null hypotheses with respect to qualifications of
respondents. These dimensions are comfort, price, appearance, ladies collections, and formal collections at 5 % level of significance. However, null hypotheses are rejected on three dimensions in relation to qualifications of the
respondents. These items/dimensions/variables are kids collections and casual
collections. It means respondents with different qualifications perceive these
three dimensions differently.
5. There is no evidence against all Hos with respect to income. It means the perception of all income group respondents is not statistically different with respect to
eight items starting with comfort to latest collection as listed in Table 9.8. It means
consumers of all income groups have almost same perception of Bata products.
3.4.3
3.4.4
Factor Analysis
KMO measure of
sampling adequacy
0.815
Remarks
Calculate for 8
items and 150 cases
127
Statement/questions/variables
How much value you associate
with comfort while buying to
Bata products
How much value you associate
with price while buying to Bata
products
How much value you associate
with appearance while buying to
Bata products
Do you think Bata has adequate
kids collection
Do you think Bata has adequate
ladies collection
Do you think Bata has adequate
casual collection
Do you think Bata has adequate
formal collection
Do you think Bata has adequate
latest collection
Initial eigenvalues
% of
Cumulative
Total variance %
4.204
52.549
52.549
4.204
52.549
52.549
1.179
14.731
67.280
1.179
14.731
67.280
0.645
8.061
75.341
0.592
7.399
82.740
0.535
6.692
89.432
0.386
4.820
94.252
0.300
3.750
98.002
0.160
1.998
100.000
that is not a very high value but still can be considered sufficient for the purpose of
data reduction in this case. The loading of the original variables/items on the two
factors is given in Table 9.11 along with values of the communalities. It can be seen
from the data given in Table 9.11 that all the values of factor loading are positive.
128
Core Strength =
(Comfort + Value for Money + Looks)/3
Variety
Kids collection
Ladies collection
Casual collection
Formal collection
Latest collection
Variety =
(Kids Collection + Ladies Collection + Casual Collection
+ Formal Collection + Latest Collection)/5
The values of the commonality are high to very high except in the case of kids
collection perception.
The suggested names of extracted factors and their constituent are given in
Table 9.12.
3.4.5
The major linkages or relations of interest to Bata could be between to two new
factors, i.e., core strength and variety of perception data with (a) expenditure on
footwear, (b) frequency of purchase in a year, (c) recommendations of Bata products
to others by consumers/respondents, and (d) repeat buying by the consumers/
respondents. Data on expenditure is collected in the form of categories. To establish
its relation, chi-square test of independence is applied. For this purpose, new variables
are also converted into categorical variables. Similar analysis was carried out for
analyzing dependency of recommendations of Bata products and repeat buying with
perception data (two new factors). For frequency of buying Bata products, regression
analysis is carried out to study its relation with perception of two new factors. Based
on the results, it is concluded that expenditure, recommendations, and repeat purchase
are having dependency with perception variables (core strength and variety), but it
could not be proved statistically significant based on chi-square test. Similarly, regression analysis between perception as independent variables and frequency as dependent variables showed a significant regression coefficient for core strength, but
R-squared value was very low. Graph of new factors and frequency indicates the relation between frequency of buying and core strength and variety. It can be summarized that perception impacts these variables but could not established statistically
significant.
Conclusions
Based on the data and its analysis presented in various sections, the following inferences/conclusions are drawn:
129
There are mainly two limitations of the study. First one is the sample size. Second
one is inclusion of few dimensions with few subdimensions that are included in the
study. It needs to be converted into a detailed study such as conducted by
Laiwechpittaya and Udomkit (2013).
Annexure: Questionnaires
Demography
Sl
no
Parameters
Scale
Gender
Male
Female
Marital
status
Single
Married
Age
Below 18
1830
3040
4050
Accompanied
by
Friends
Family
Only wife
Alone
Qualification
Below
graduate
Graduate
Above
graduation
Professional
Graduate
Income group
05 lakhs
510 lakhs
10
15 lakhs
1520 lakhs
Above
20 lakhs
Above
60
130
Sl
no
7
Parameters
Scale
Please select
the usage of
Bata product
Sports
Office
Casual
Party
In-house
School
Variable of Interest
Sl no
1
2
3
Parameters
Buying Bata products
Would you recommend Bata
products to others
Would you buy from Bata again
Scale
First time
Yes
Regular
No
Yes
No
Perception
Sl no
1
2
3
4
5
6
7
8
Parameters
How much value you associate with price while
buying Bata products
Do you think Bata has adequate formal collection
How much value you associate with appearance
while buying Bata products
Do you think Bata has adequate kids collection
Do you think Bata has adequate ladies collection
How much value you associate with comfort while
buying Bata products
Do you think Bata has adequate casual collection
Do you think Bata has adequate latest collection
Scale
Parameters
How much you
normally spend (in
rupees) on
footwear in a year
How often you buy
footwear in a year
Scale
01,000
1,0002,500
2,5005,000
(02)
(35)
(above 5)
Above 5,000
131
References
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fashion. Retrieved on 11 Feb 2014 from http://articles.economictimes.indiatimes.com/201207-29/news/32907684_1_jimmy-choo-shoes-manolos
Business Vibes (2013) Global Footwear Industry overview, Oct 9. Retrieved on 5 Feb 2014 from
http://www.businessvibes.com/blog/global-footwear-industry-overview
Garg S (2011). Footwear industry expands, steps into non-metro mkts, business standard, 20 Dec.
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Laiwechpittaya T, Udomkit N (2013) A matter of shoes: the analysis of desired attributes of shoes
and its retail shops from Bangkok consumers perspectives. Int J Mark Stud 5(2):3340
Mahesh BG (2012) Market size of shoes in India, some sole searching, 29 July. Retrieved on 10
Feb2014fromhttp://www.mahesh.com/entrepreneurship/marketsize-of-shoes-in-india-some-solesearching
PRNewswire (2012) Global Footwear Market is expected to reach USD 211.5 Billion in 2018:
transparency market research, 18 Sept. Retrieved on 12 Feb 2014 from http://www.prnewswire.
com/news-releases/global-footwear-market-is-expected-to-reach-usd-2115-billion-in-2018transparency-market-research-170231636.html
RNCOS (2013) RNCOS white paper: booming footwear market in India, 09 Dec. Retrieved on
Feb 2014 from http://beforeitsnews.com/business/2013/12/rncos-white-paper-boomingfootwear-market-in-india-2567820.html
Chapter 10
133
134
Million TOnnes
The production of world crude steel increased from 851megatons (Mt) in 2001 to
1,548Mt in the year 2012 (refer to Fig.10.1). Also, world average steel use per
capita has increased from 150kg in 2001 to 215kg in 2011 (World Crude Steel
Production 2012).
China is the leading producer of steel in the world (refer to Fig.10.2). India,
Brazil, Turkey, and South Korea have all entered the top ten steel producers list in
the past 40years.
1600
1400
1200
1000
800
600
400
200
0
1970
1980
1990
2000
2010
Year
Fig. 10.1 World crude steel production 2012 (Source of Data: World Steel Association)
Brazil
2.2%
Turkey
2%
Others
19%
Ukraine
Germany
2%
Russia
3%
South India
4.6%
Korea 5%
United States
4.5%
5.7%
China
46.3%
Japan
6.9%
The use of steel can be seen in almost every aspect of our lives. It has a unique
combination of strength, formability, and versatility. Almost 200 billion steel cans
for food storage are produced each year, which means cutting down on energy usage
refrigeration is not needed anymore then.
Steel used for double-hulled cape size vessels which are used to deliver raw
materials, finished goods, and energy must have the highest impact toughness, corrosion resistance, and weldability. Skyscrapers have been made possible only by
steel. The housing and construction sector is the largest consumer of steel today, it
uses around 50% of world steel production. Approximately 25% of an average
computer is made of steel. In 2010, more than 320 million PCs were sold. Also,
steel surfaces are hygienic and easy to clean; therefore, all surgical and safety equipment and commercial kitchens are made with steel.
136
different series of production units. Finished products are produced in different shapes
and sizes. The production process also takes place under high-temperature and highweight material flow and incorporates complicated technology. The various equipment are designed for a specific capacity. The demands for various types of finished
products are different and have to be produced using the same set of equipment. Under
such situations, characterized by technological, material, capital, environmental, and
energy constraints, it becomes imperative for production managers to utilize the various resources optimally so as to achieve the desired production targets. If wrong decisions are taken, it will result in losses. Therefore, it presents the right situation to use
mathematical tools to achieve optimum levels of production while making effective
and efficient utilization of various kinds of resources.
5 Linear Optimization
Fabian (1958) presents a cost-minimization linear programming model. It has four
sub-models, one for each stage of iron making, steelmaking, and shop loading for
the rolling operations and finishing operations. An integrated steel plant generally
has a choice to select among different materials and production processes. There are
variables on which the economical usage rate of different materials depends, for
example, the market price of various grades of the steel scrap. The price keeps fluctuating, and therefore a periodic determination of the economical usage rate is
important. In the paper, the models of different stages of production are then connected to form a master model in an integrated steel plant. The author has also
discussed the detailed formulation of the model at each stage and then the principles
of integration. Most of the technical and economic constraints like the material balance, capacity balance, thermal energy balance, and product-dependent yield have
been considered.
Fabian (1967) explores an application of linear programming with multiple
objectives in blast furnace production planning. The blast furnace production process is described in detail, and in the linear programming problem, the thermochemical metallurgical process is stated as a set of constraints.
Bandyopadhyay (1969) proposes a cost-minimization linear programming model
for capacity allocation in production planning. In an integrated steel plant where
both basic oxygen and open-hearth furnaces are available, it is a general problem of
optimal allocation of steel production between the two of them. The model incorporates all the technological and cost constraints.
Tsao and Day (1971) present a process analysis model of steel production in the
United States. A technology matrix, which represents recent technology structure in
terms of input and output, is estimated by using engineering and metallurgical information. Then this matrix along with the detailed data on cost, sales, revenue figures,
and resource capacity is used in a linear programming model to make short-run
allocations in the whole of the steel industry. Once the models solution is obtained,
it is compared with actual industry statistics for each year from 1955 to 1968. The
authors claim to have fairly good results; however, Nelson (1971) commented that
there was an error in the treatment of the coking coal production. He attempted to
correct this problem and developed a correlated matrix for this particular stage of
production.
Sharma and Sinha (1991) present an optimization model with the objective of
determining the optimal product mix during production planning for the integrated
steel plants of Steel Authority of India Limited. In the paper, various issues related
to the choice of an optimum product mix in the context of a steelmaking operation
are discussed.
Sasidhar and Achary (1991) develop a model in the form of a maximum flow
problem during production in a multiple-activity network. The objective is to maximize capacity utilization. The production at a steel plant is generally planned
according to the customer orders, so different customers are therefore assigned different priorities. The model deals with these priorities assigned to the customers and
the balance of orders. The authors present an algorithm to solve the multiple-activity
network formulation with the customer priorities in a steel plant.
The linear programming models developed in the context of steel production are
useful for allocation of steel production in different processes, allocation of the key
input materials for production, analyzing industry problems such as resource utilization and economies and diseconomies related with selection of input mixes, and
optimum utilization of sequence capacities.
138
140
8 Energy Modeling
Dutta etal. (1994) develop a mathematical model for optimal allocation of electrical
energy in a Tata Steel plant in India. There is persistent problem of adequate power
supply in India, due to which at times of power shortage, it is important that power be
allocated to such nonessential loads that yield higher profitability. The steel plant was
modeled with the objective of profit maximization and taking energy as a limiting
constraint. Sinha etal. (1995) also developed a mixed-integer linear programming
model for Tata Steel to optimize their operations amidst scarce resources. Earlier
study by Hunneault and Galiana (1991) that looked into optimal use of power
addressed this issue with cost-minimization modeling approach. Some authors have
addressed the problem as a profit-maximization linear programming model. The
model developed in India is also useful for making short-term operating decisions. It
considers all economical, technical, and environmental constraints such as materials,
energy, balance of capacity, etc. It is an optimization model with multiple objectives
of minimizing cost, maximizing profit, and maximizing production and has about a
thousand variables and a thousand constraints. The output obtained is a list of facilities
that should be switched off during the energy shortage.
The problem of power shortage is taken care of by energy models that provide
solutions to prioritize in case of power crisis, to plan the production target, and to
devise a marketing strategy situations that arise due to failure of blast furnaces, oxygen plant, shortage of scrap, etc. These models can be used in other similar industries
too because the problem of power shortage runs throughout countries like India.
9 Modeling Uncertainty
Dutta and Fourer (2004) describe a generic multi-period optimization-based
decision support system (DSS) that can be used for strategic and operational planning in process industries. The DSS built on the five fundamental elements materials, activities, time periods, facilities, and storage areas requires little knowledge
of optimization techniques to be used effectively. The results are based on real data
from an American integrated steel company and they demonstrate significant potential for improvement in revenues and margins.
Denton and Gupta (2004) had proposed a two-stage stochastic integer
programming model for planned inventory deployment that can be used to choose
the semifinished products that should be made to stock and their target inventory
levels. Thus, strategically placing the semifinished inventory into finished products would help integrated steel manufactures, characterized by high capital
expenditures and long cycle time, to reduce the time between receipt of order and
dispatch of the order and its variability. Also, they mention that the model is applicable to problems involving the configuration of transportation networks in a
scenario of demandsupply uncertainty. In the future, modifications in the model
can be made to account for more factors which were not considered in this study,
10 Conclusion andExtensions
This paper presents a guide to the optimum product mix in an integrated steel plant
and dispatching literature from the late 1950s to present. The mathematical models
are classified according to different techniques used, and the functional and chronological order and relationships are shown. We conclude that there is marked progression in the mathematical modeling of product mix optimization that can be seen
in the steel industry across the world.
From the survey of different applications in the modeling of the steel plants, we
believe that the following can be some potential areas for future work:
1. Developing models in a rolling horizon context to account for uncertainties associated with production capacity and demand
2. Complex multiple objective function to address a number of problems
simultaneously
3. A systematic framework to update and re-optimize in a made-to-order network
setting
4. Dynamic programming to solve assortment problem
5. Application of advanced genetic algorithm operators solving problems in integrated steel plants
References
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algorithm for production planning in steel rolling mills with substitutable demand. Int J Prod
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Chauhan Y, Gupta M, Zanwar D (2012) Optimization of product mix in cold rolling steel industry
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2(6):110
Denton B, Gupta D (2004) Strategic inventory deployment in the steel industry. IIE Trans
36(11):10831097
Dutta G, Fourer R (2004) An optimization-based decision support system for strategic and operational planning in process industries. Optim Eng 5(3):295314
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Fabian T (1958) A linear programming model of integrated iron and steel production. Manag Sci
4(4):415449
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14(2):B-1
Hintches T, Spengler TS, Volling T, Wittek K, Priegnitz G (2010) Manufacturing: case study of
capacity control at ThyssenKrupp VDM.Bus Res 3(2):173190
Hunneault M, Galiana FD (1991) A survey of optimal power flow literature. IEEE Trans Power
Syst 6:762767
Kendrick DA, Meeraus A, Alatorre J (1984) The planning of investment programs in the steel
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Lawrence JR, Flowerdew ADJ (1963) Economic models for production planning. Oper Res Q
14(1):1129
Major Steel Producing Countries (2012) Retrieved on 1 March 2014 from http://www.worldsteel.
org/dms/internetDocumentList/bookshop/WSIF_2012/document/World%20Steel%20in%20
Figures%202012.pdf
Mohanty S, Mahanty B, Mohapatra PKJ (2003) Optimization of hot rolled coil widths using a
genetic algorithm. Mater Manuf Process 18(3):447462
Nelson JP (1971) A note on economics of metallurgical coke production. Manag Sci 18:B237B239
Ozorio L, Bastian-pinto C, Baidya T, Brandlo L (2013) Evaluating product exchange options in
integrated steel mills. Braz Bus Rev 10(1):102126
Sasidhar B, Achary KK (1991) A multiple arc network model of production planning in a steel
mill. Int J Prod Econ 22(3):195202
Sharma A, Sinha SK (1991) Product mix optimization: a case study of integrated steel plants of
SAIL.Opsearch 28:188201
Sinha GP, Chandrasekaran BS, Mitter N, Dutta G, Singh SB, Choudhury AR, Roy PN (1995)
Strategic and operational management with optimization at Tata Steel. Interfaces 25(1):619
Song SH (2009) A nested column generation algorithm to the meta slab allocation problem in the
steel making industry. Int J Prod Res 47(13):36253638
Tsao CS, Day RH (1971) A process analysis model for the U.S. steel industry. Manag Sci
17:B588B608
World Crude Steel Production (2012) Retrieved 1 March 2014 from http://www.worldsteel.org/
dms/internetDocumentList/bookshop/WSIF_2012/document/World%20Steel%20in%20
Figures%202012.pdf
Chapter 11
Abstract Conventional theories are based on the assumption that investors are
rational beings. All their decisions are logical and judgments fair and rational. Based
on this assumption, they have derived all their financial models. The capital asset
pricing model assumes that investors are rational beings and they have the same
expectations. This assumption contradicts behavioral theories, which assume that
investors under uncertainty behave in a not-so-rational or irrational manner. The
phenomenon of behavioral finance was noticed post-2000, when IT bubble was
built up and finally busted. During this time period, investors showed herd mentality, and they preferably invested in companies having .com attached to them. The
market prices of IT companies rose much above their intrinsic value or fair value. It
also happened in the subprime crisis when real estate prices in the USA started rising much above their fair value. After a certain time period, the bubble collapsed
leading to the fall of stock prices, wiping off the hard-earned money of investors.
The history of irrational behavior can be traced to the sixteenth century in Holland.
The tulip bulbs were imported to Holland from Constantinople. These bulbs became
very popular with Dutch elite class. Trading of these bulbs started on major stock
exchanges in Europe. The prices rose to great heights and people started trading in
bulbs in a big way. After a certain time period, people started selling these bulbs and
the prices began falling. People started defaulting on their tulip contracts. This bubble finally collapsed leading to huge losses. Therefore, it was realized that there was
something which these conventional models were unable to explain. These softer
issues were never addressed and recognized by traditional theorist before. It was
Kahnman and Smith who for the first time brought insights from behavioral sciences into the field of finance and economics. They stated that under uncertainty
S. Rizvi (*)
IILM Institute for Business and Management, Gurgaon, Haryana, India
e-mail: [email protected]; [email protected]
A. Fatima
Psychology Department, Lucknow University, Lucknow, Uttar Pradesh, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_11
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144
investors do not behave ideally but rather behave normally. The present paper
describes the relationship between personality traits and investment pattern of
investors. A survey of about 100 investors, who have invested in the stock market,
has been conducted. The investors have been classified into various demographic
profiles such as gender, age group, income level, number of dependents, profession,
and marital status. The data for the study has been collected from both primary and
secondary sources. Convenience sampling method is used to select the sample of
100 investors. The Big Five personality test has been incorporated to assess the
personality of investors, and its correlation with their investment behavior is being
evaluated in the study using various statistical tools. The paper attempts to rate the
personality of investors on parameters such as extraversion, agreeableness, conscientiousness, neuroticism, and openness. The study relates the personality of investors with stock market investment, type, objective, factors influencing the
investments, and so on. The findings can be useful for portfolio managers, fund
managers, and wealth managers to understand the mindset and behavior of their
clients. This will facilitate them to construct a portfolio which may be less than
optimal and which can be adhered to by the advisor and the client amicably. This is
especially significant in the context of managing portfolios in these recovering markets post-recession which the global economies have witnessed in recent times. The
concept of behavioral finance is one such emerging area which if incorporated well
in the hard-core finance, based on fundamentals, can yield dividends for portfolio
managers and equity analyst and also on the wealth generation of the overall economies emerging in the aftermath of the recession.
Keywords Behavioral finance Heuristics Behavioral biases Big Five personality test Prospect theory
Traditional finance theorists believe that investors are rational beings and they base
their investment decision on various models and information database. The real-life
situation, on the contrary, suggests that investors rely on heuristics or rule of thumb
when faced with uncertain investment decisions Jay Ritter (2003). People in standard finance are rational, whereas people in behavioral finance are normal
(Meir Statman, Ph.D., Santa Clara University) (Victor et al. 2000; Statman 2008).
Behavioral finance is one such field which brought insights from psychology into
the area of economics and finance. Kahneman and Taversky (1979) in their paper
titled Prospect Theory: Decision Making Under Risk used various cognitive psychological techniques to explain a number of anomalies from rational decision-making
(Mills 1999). History of behavioral finance can be traced back to 150 years with
Mackays book titled Delusions and Madness of Crowds, which presents a chronological description of various panics and schemes throughout history. Following
this, the subject got mentioned in a book by Selden in the year 1912 titled Psychology
of the Stock Market Selden (1912). This was the first book which applied behavioral
concepts in the stock market investments. In a seminal article published in 1951 by
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145
Journal of Finance, Professor Burrell proposed scientific study of impact of psychological factors on investment behavior patterns of investors. During this time period,
the finance theory was based on market efficiency and the new capital asset pricing
model. With the rise in the anomalies in the late 1980s, the behaviorally oriented
financial research gained momentum. Prior to this finance theories were considered
to be normative, and these softer issues were never accepted and addressed by conventional theorists.
Professor Shefrin in his book, Beyond Greed and Fear: Understanding
Behavioral Finance and Psychology of Investing (Harvard Business School Press,
2000), analyzed the factors that led to the IT bubble in the year 2000. He observed
that excessive optimism and overconfidence led to the collapse of technology bubble. A sixteenth-century example of irrational behavior can be traced back to the
trading of tulip bulbs on the Amsterdam exchange, Holland. Investors sold everything to acquire these bulbs. Later on, the bubble busted, prices crashed, and the
bulbs lost almost 90 % of their value.
Behavioral finance is based on two building blocks, namely, cognitive psychology and limits to arbitrage. Cognitive psychology studies the thought process of
individuals, that is, how they think. It also studies internal mental processes such as
problem solving, language, and memory. Limits to arbitrage to predicting in what
circumstances arbitrage forces will be effective and when not. Graham (1973)
remarks that price is the amount which investors actually pay and intrinsic value is
what they actually get. If there are a limited number of arbitrageurs in the market,
then the difference between price and intrinsic value will remain.
Keynes explained that
Human decision affecting the future, whether personal or political or economic, cannot
depend on strict mathematical expectations, since the basis for making such calculations
does not exist; and it is our innate urge to activity which makes the wheel go round, our
rational selves choosing between the alternatives as best as are able, calculating where we
can, but often falling back for our motive on whim or sentiment or chance.
According to Statman (Fabozzi 2008), standard finance has four founding blocks:
Investors are rational being.
Markets are efficient.
Investors should construct the portfolios according to the rules of mean variance
portfolio.
Expected return depends on risk only.
Behavioral finance concept is based on different sets of assumptions such as:
Investors are normal.
Markets are not efficient.
Investors design portfolios according to their rules of behavioral portfolio theory
rather than the mean variance theory.
Expected returns follow behavioral asset pricing theory in which risk is not measured by beta and expected returns are determined by more than risk.
146
Chart 11.1 Branches of
behavioral finance
BEHAVIORAL FINANCE:-
BEHAVIORAL FINANCE
MICRO
BEHAVIORAL FINANCE
MACRO
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147
Reference
Point
GAINS
LOSSES
CHANGE BELIEF/VALUE
ACTION
INCONSISTENCY
DISSONANCE
BELIEFS
CHANGE ACTION
DISSONANCE
CHANGE PERCEPTION
situation becomes hazardous as they make cling to a loss making security, which
may result in low overall return of the portfolio (Chart 11.3).
Taversky and Kahneman (1974) mentioned that heuristic or rule of thumb is used
by people when they are faced with uncertain situations. Heuristic is quite reliable,
but it also leads to judgmental errors at times. Individuals use shortcuts or heuristic
to take decisions under a complex situation (Fabozzi 2008). Often individuals
assume that small samples are representative of the population. Based on that, they
make their final decision under uncertainty. This is known as representative bias and
more specifically sample size neglect/law of small numbers. It is further classified
into base rate neglect. People often have this notion that a sequence will run into the
future, but actually the sequence turns out to be of short duration. People often have
the notion that initial public offer is a good long-term investment, which may not be
always true. A lot of hype surrounds the issue and after the initial bullish run, the
148
stocks may remain priced at a lower level than the original price. Gamblers fallacy
is another such phenomenon where the individual thinks that the luck runs in streaks
(Taversky and Kahneman 1974).
Human beings have a tendency to overestimate their skills and potential (Ricciardi
and Simon 2000). Overconfidence manifests in a number of ways. One example is
too little diversification and investing in familiar stocks in greater proportion. Also
men tend to be more overconfident than women (Ritter 2003). Mahajan (1992)
describes overconfidence as overestimation of probabilities for various sets of
events. There can be prediction overconfidence and certainty overconfidence.
Investors may have problems in predicting future course of action. For instance,
investors may expect a 10 % gain and decline of a particular stock. But actually the
deviation may turn out to be much greater. The investors may underestimate the
downside risk in their portfolio. Certainty overconfidence refers to a state where
investors become too certain or sure of their judgment. A classic example of certainty overconfidence is the tech boom of the 1990s where investors loaded their
portfolio with IT stocks and they suffered huge losses during the meltdown. Barber
and Odean (1999, 2001) and in their study highlighted the impact of gender overconfidence on common stock investments. Overconfident investors trade excessively, which often results in poor returns over time. Individuals often keep their
portfolio into separate mental accounts. One account may be for downside protection (containing cash and bonds) and another may be for the upside potential (containing stocks, options). Investors often become risk averse with money in their
downside protection account and risk seeking in their upside protection account.
Friedman and Savage observed that people regularly buy both insurance policies
and lottery tickets (Statman 1999).
The research conducted during the last few decades have converged on the conclusion that in fact there may be only five core or central dimensions of personality instead of many personality dimensions. Evidence of this theory has been
growing over the past 50 years, beginning with the research of Fiske (1949), and
later expanded upon by other researchers, Goldberg et al. (1981), McCrae and
Costa (1987), Costa et al. (2001, 2001a), and Fiske (1948). There are many theories of personality that suggest number of factors playing influential role in personality. The five traits are also referred to as the Five Factor Model or FFM
given by Costa and McCrae (1985, 19851987, 19851992, 1988, 1992, 1994),
McCrae and Costa (2003), McCrae (1987, 1989), McCrae et al. (1999, 2000,
2001, 2008) and Big Five Factor Model by Ewen (1998).
Throughout the past decade, there have been growing consequences that individual
differences in personality may be described by a hierarchical system composed of
three or seven major traits; among these implications, the Big Five model has gained
distinct prominence. The Big Five model is considered one of the most comprehensive, empirical, data-driven research findings in the history of personality psychology.
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Over four decades of research, these five broad factors were gradually discovered and
defined by several independent sets of researchers (Digman 1990). These researchers
began by studying all-known personality traits and then factor-analyzing hundreds of
measures of these traits (in self-report and questionnaire data, peer ratings, and objective measures from experimental settings) in order to find the basic underlying factors
of personality.
Big Five factors of personality are five broad domains or dimensions of personality, which have been scientifically discovered to define human personality at the
highest level of organization (Goldberg 1993). Big Five is the most popular and
commonly used term in personality. This describes five fundamental factors.
Each of these five factors consists of broad range of traits. Within these traits, there
will be latent attributes such as emotions, thought and behavior (McCrae and
Costa 1990).
The Big Five traits are universal (McCrae and Costa 1997).
Factors of Big Five are dimensions.
Factors remain stable until 45 years of age (Soldz and Vailliant 1999).
These factors have adaptive value in a prehistoric environment (Buss 1996).
Five Factor traits represent the most significant qualities of our social
landscape.
Knowing ones placement on the factors is useful for insight and improvement
through therapy (Costa and McCrae 1992).
Historically, the Big Five arise from the attempts to identify the basic factors in
personality. Study of language was one of the sources that had led to the descriptive
model of personality traits, whereas the other source was the factor analysis of questionnaires, which led to an explanatory hypothesis. The Big Five factors are extraversion, agreeableness, conscientiousness, neuroticism, and openness to experience,
OCEAN or CANOE if rearranged John (1990) and Loehlin (1992) (Chart 11.4).
Extraversion This dimension captures ones comfort level with relationships.
Individuals scoring high on this dimension are sociable, active, talkative, gregarious, and assertive, and they like to enjoy being with others. On the contrary, persons
low on this dimension are described as introverts. Introverts lack the energy and
activity levels of extraverts. They tend to be quiet, low key, deliberate, and less
involved in the social world. Their lack of social involvement should not be interpreted as shyness or depression. Introverts need less stimulation than extraverts and
more time alone (Shukla and Pradhan 2011).
Agreeableness This dimension refers to an individuals propensity to defer with
others. Highly agreeable people are cooperative, warm, compassionate, and trusting.
The trait reflects individual differences in general concern for social harmony.
150
Agreeable individuals value getting along with others. They are generally considerate,
friendly, generous, helpful, and willing to compromise their interests with others.
Those who score low on this dimension are easily distracted, disorganized, and
uncooperative.
Conscientiousness This dimension measures the reliability. A highly conscientious person is responsible, organized, dependable, and persistent. Conscientiousness
suggests a preference for planned rather than spontaneous behavior. It influences the
way in which we control, regulate, and direct our impulses. Conscientious individuals tend to avoid trouble and achieve high levels of success through purposeful planning. Those who score low on this dimension are easily distracted, disorganized,
and unreliable.
Neuroticism This is marked by the tendency to experience negative emotions,
such as anger, anxiety, or depression. People high in neuroticism are emotionally
reactive and vulnerable to stress. They are more likely to interpret ordinary situations as threatening and minor frustrations as hopelessly difficult. Their negative
emotional reactions tend to persist for unusually long periods of time, which means
they are often in a bad mood. These problems in emotional regulation can diminish
a neurotics ability to think clearly, make decisions, and cope effectively with stress.
At the other side, individuals who score low on neuroticism are less easily upset and
are less emotionally reactive.
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Research Methodology
A sample of 105 investors had been selected for the study. Out the total 105 respondents, 63 % were females and the remaining 37 % were males. The overall profile
of the sample population is given in Appendix.
152
Impact of Age Group on Stock Market Investment The findings suggest that age
group has a significant relationship with the stock market investment (r = 0.221,
p < 0.05). The descriptive analysis also revealed that the age group of 1828 years
has 45 % investment, followed by respondents in the age group of 2939 years having 44 % investment in the stock market.
Impact of Gender on Stock Market Investment The findings suggest that gender
has a significant relationship with stock market investment (r = 0.197, p < 0.0.05).
Male respondents have invested 63 % as against the female respondents who have
invested 37 %.
Impact of Marital Status and Stock Market Investment The findings suggest that
there exists no significant relationship between marital status and stock market
investment (r = 0.154, p = 0.117).
Impact of Profession and Stock Market Investment The findings suggest that there
exists no significant relationship between profession of respondents and stock market investment (r = 0.047, p = 0.631).
Impact of Number of Dependents on Stock Market Investment The findings suggest
that there exists a significant relationship between number of dependents and stock
market investment (r = 0.276, p < 0.01).
Impact of Income Level on Stock Market Investment There exists a significant relationship between income level and stock market investment (r = 0.235, p < 0.05).
The descriptive analysis also suggests that the highest income category of investors
have invested in greater frequency in the stock market (see Appendix).
Impact of Extraversion Personality Dimension and Stock Market Investment There
exists a significant relationship between extraversion personality dimension and
stock market investment (r = 0.281, p < 0.01).
Impact of Agreeableness Personality Dimension and Stock Market Investment There
exists a significant relationship between agreeableness personality dimension and
stock market investment (r = 0.289, p < 0.01).
Impact of Conscientiousness Personality Dimension and Stock Market
Investment There exists a significant relationship between conscientiousness personality dimension and stock market investment (r = 0.295, p < 0.01).
Impact of Neuroticism Personality Dimension and Stock Market Investment There
exists a significant relationship between neuroticism personality dimension and
stock market investment (r = 0.269, p < 0.01).
Impact of Neuroticism Personality Dimension and Stock Market Investment There
exists a significant relationship between neuroticism personality dimension and
stock market investment (r = 0.270, p < 0.01).
The study found a significant relationship between demographic profile of the
investors and their investment in the stock market. Male investors invest more in the
stock market as compared to female investors who are more risk averse. Odean and
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153
Barbers (2001) landmark study, boys will be boys, states that men are more susceptible to overconfidence, and hence they trade and invest more in the stock market. Researchers found that a single man has traded 67 % more than a single woman.
Overconfident males have burned their wealth more as compared to women.
Also, it has been found that apart from the model-based analysis (fundamental
analysis), a number of behavioral factors also influence the investors decision to
invest in the stock market. Behavioral finance is an area which brings to light a
number of behavioral factors impacting the investment decision of investors.
Personality dimensions such as extraversion, agreeableness, conscientiousness,
neuroticism, and openness, Big Five Model of personality traits, have been found to
be significant in the stock market investment. These personality traits do impact the
investment in the stock market.
Therefore, it is often said that markets are driven by sentiments. Pompian (2006)
in his book, Behavioral Finance and Wealth Management, had said that academicians and practitioners from the standard finance camp are not convinced that
personality traits and human emotion affect the investment behavior of investors.
Behavioral finance adherents, on the contrary, believe that psychological factors
play a role in the investment decision of individuals. The present study concludes
that both demographic and psychological factors influence an investors decision to
put money in the stock market.
Future Research
Many other Behavioral Models such as Bailard, Biehl, and Kaiser Five-Way Model
can be used for future research. The model can be used by the researcher to interpret
how confident an investor approaches life in generalincluding money matters
and when negotiating with a wide array of choices, whether he is self-assured or
suffers from anxiety. It also tells us about the other characteristics of an investor
such as if he is careful, methodical, emotional, intuitive, and impetuous.
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Soldz S, Vailliant GE (1999) The big five personality traits and the life course; a 45 year longitudinal study. J Res Personal 33:206232
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Victor R, Simon Helen K (2000) What is behavioral finance. Bus Educ Technol J 2(2):19
Zeelenberg M et al (1996) Consequences of regret aversion: effects of expected feedback on risky
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Zuckerman M (1979) Attribution of success and failure revisited, or: the motivational bias is alive
and well in attribution theory. J Pers 47:245287
Chapter 12
Introduction
Global brands have made their mark in emerging markets though the converse
rarely happens. Still the world of marketing is yet to arrive at a definite conclusion as to whether global brands perform better or local. Advocates of global
branding posit it as a natural consequence of increasingly integrated and globalized markets that tend to get more homogenized or standardized in their
preferences (Levitt 1993). Operationalizing a global branding strategy is easier
since the distance has died due to advent of technology and the barriers between
the developed and the developing economies have reduced in a flat world
(Friedman 2005). A rival stream of thought argues that despite globalization,
H. Singh (*)
Marketing Area, Institute of Management Technology (IMT), Ghaziabad, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_12
157
158
H. Singh
Research Objective
12
Brand Trust and Country of Origin: Pointers for Research in an Emerging Market
Review of Literature
159
3.1
Brand Trust
160
H. Singh
3.2
Country of Origin
There are three sets of definitions for country of origin, depending on the perspective
in which the products are observed. First perspective relates to the overall image of
country in general; second perspective is the aggregate product-country image as
reflected in a typical made in xyz country impression cutting across product categories; third perspective is the specific product-country image in which the customer
associates a unique product with a unique country (Hsieh 2004). The definitions vary
in terms of the object which is to be evaluated in terms of COO. Another research talks
about macro and micro country image (Pappu et al. 2006).
Starting from Dichter (1962) who suggested a relationship between country of
origin of a product and its success, academic research has explored different perspectives of this concept. From an information theoretic perspective, products carry
two types of information cues that customer use for evaluation purpose: intrinsic
(taste, design, fit) and extrinsic (price, brand name, warranties) (Bilkey and Ness
1982). Country of origin is an extrinsic cue that influences quality perception of
customers Olson and Jacob (1972). A number of studies have established that country of origin does affect product evaluation by the customer (Schooler 1965;
Bannister and Saunders 1978; Bilkey and Ness 1982; Hong and Robert 1989; Peterson
and Jolibert 1995; Balabanis and Diamantopoulos 2004).
Consumer evaluation depends on the interaction of cognitive, affective, and
normative aspects of the country of origin (Verlegh and Steenkamp 1999). A relationship is observed between level of economic development of a country and evaluation of product originating from that country (Schooler 1971). However, products
12
Brand Trust and Country of Origin: Pointers for Research in an Emerging Market
161
from all developed countries are not considered at the same level when evaluated
by consumers (Nagashima 1970; Bannister and Saunders 1978). Customers attitude towards a country may change with time resulting in change in evaluation
(Nagashima 1977; Dornoff et al. 1974). Consumers tend to place their own countrys products at a relatively higher level while making such evaluations (Bannister
and Saunders 1978; Botschen and Hemetsberger 1998). This tendency has been
researched under the themes ethnocentrism and domestic country bias (Shimp
and Sharma 1987; Balabanis and Diamantopoulos 2004). Consumers coming from
different countries may evaluate product coming from a single country in a different
manner. Impact of country of origin also depends on the nature of products. It is
more pronounced in the case of consumer goods as compared to industrial goods
(Verlegh and Steenkamp 1999). Since manufacturing activities of most multinationals are spread across multiple countries, products may be classified either non-hybrid
or hybrid in terms of their country of origin. Consumers give different response to
hybrid and non-hybrid products (Chao 1993).
However, much of the research on country of origin loses its sheen when we
realize that customers either fail to recognize the country of origin of a brand or
infer an incorrect one from the brand name (Samiee et al. 2005). Hence, ability of
the consumer to recognize the country of origin of the product/brand becomes an
important factor.
Research Methodology
H. Singh
162
For the present research, brand trust survey list for four consecutive years (2009,
2010, 2011, and 2012) was taken. Analysis was done at two levels. At the first level,
independent analysis of brand trust rankings for the 4 years was done on each of the
four samples using a two-independent-sample Mann-Whitney U test. Subsequently
average ranking of the Indian and foreign brands for the four samples was tested
using a two-independent-sample t-test.
The analysis results are based on four samples of 100 brands, each relating to the
years 2009, 2010, 2011, and 2012. All the brands were classified either as Indian or
foreign. Details of brands are as follows (Table 12.1).
A cursory look at the data indicates that there are more foreign brands in the list
of 100 most trusted brands, prompting one to believe that foreign brands are trusted
more than the Indian brands. Similarly Indian brands have a higher average ranking
as compared to the foreign brands leading people to believe that Indian brands are
ranked lower by the Indian consumers. However, it needs to be checked whether the
difference in numbers is statistically significant. Another issue to factor is the magnitude of ranking as brands, despite being less in number, could be equally or more
trusted if they win higher rankings. To answer this one must know whether the
medians of the two categories of brands (Indian and foreign brands) are significantly
different (Israel 2008). This is done by applying the Mann-Whitney U test.
Results of the test for four consecutive years gave following results (Table 12.2).
Since all the calculated values of Z lie within the tabulated range of +1.96 at 5 %
level of significance, H0 is rejected. The alternative hypothesis which says that there
is no difference in brand trust ranking of Indian and foreign brands is therefore
accepted.
Table 12.1 Statistical highlights of brand trust rankings
Indian brands
Foreign brands
Av. ranking of Indian brands
Av. ranking of foreign brands
2009
49
51
54.67
46.49
2010
45
55
55.84
46.13
2011
45
55
54.68
47.08
2012
42
58
54.62
47.52
2009
1,045
2,371
1.410
0.159
2010
997
2,537
1.666
0.096
2011
1,049
2,589
1.303
0.193
2012
1,045
2,756
1.208
0.227
12
Brand Trust and Country of Origin: Pointers for Research in an Emerging Market
163
2009
1.417
0.160
0.151
0.698
2010
1.686
0.095
1.218
0.272
2011
1.311
0.193
1.951
0.166
2012
1.211
0.229
1.881
0.173
To test statistical significance of average rank of the Indian and the foreign
brands, t-test was applied. Data for the 4 years were subjected to the test and the
following results were received (Table 12.3).
A look at the series of F- and t-statistic and their significance level indicates that
H0 is accepted which states that average brand trust ranking of Indian and foreign
brands is the same.
Discussion on Results
Though more number of foreign brands find a place in Indias 100 most trusted
brand rankings and their average ranking is also less as compared to the Indian
brands, results of the study indicate that the differences are statistically insignificant. These results seem to be in contradiction with the vast body of research on the
topic that considers country of origin to be significant. However, a deeper investigation might yield meaningful implications. These results can also be seen in the
perspective of an increasingly networked global economy and social systems. As a
result of greater interaction between people, the extreme feelings of ethnocentrism and preference for brands from developed world are expected to converge
into a more homogenized and standard response towards the brands.
The aggregate results obtained from this research indicate that India and foreign
brands across a range of products and services are trusted equally by the Indian
consumers. It is a good piece of information for the global brands who wish to enter
Indian market as the Indian consumer is not ethnocentric in her approach. It is good
news for the Indian brands as well since it gives them a level-playing field in terms
of country of origin perception of consumers. The study indicates that Indian consumers are not overawed by the international brands and equally trust Indian brands.
In the future the market shall get more homogenized and consumers would prefer
standard products and brands. In a way, results of this study build a case for investing in development of global brands. However, these results come with a caution
that future studies need to address to.
164
H. Singh
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Chapter 13
R. Dhillon (*)
Bharati College, University of Delhi, New Delhi, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_13
167
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R. Dhillon
Reverse innovation can help us understand and tap rural market in India in a better
way. This paper is an attempt to highlight some of the major benefits of adopting
this marketing strategy and what should be future approach for this type of marketing strategy.
Keywords Reverse innovation Diffusion Developing nations Price point
Tapping markets
1
1.1
Introduction
Overview of Reverse Innovation
1.2
169
1.2.1
MNCs enhance the unparalleled scale economies by selling both the services and
products all around the globe. Innovation first appeared at the house and then, new
offerings were spread all over the world (Govindarajan and Tremble 2012).
1.2.2
According to Sarkar (2009), in this second phase, MNCs identified that while first
phases reduced the prices, they were not as rival in local areas as they required to be.
Therefore, they concentrated on winning the share market by modifying the worldwide offerings to attain local requirements. Still innovation emerged with requirements of home country, but the services and products were changed later to win in
every market. To attain customers budgets in poor nations, they sometimes
de- characterized the occurring products.
1.2.3
170
R. Dhillon
1.2.4
If third phase is for the country, in a country, the fourth phase is about for the
world, in country. MNCs finish the process of reverse innovation by taking the
innovations chartered for poor countries originally, by adapting them and scaling
them up for global use (Govindarajan 2009).
2
2.1
Review of Literature
Why Reverse Innovation?
2.2
According to Trimble (2012), innovators generally agree societys cultural goals but
avoid the conventional methods of meeting those targets. These people generally
have an obvious disregard for conventional theories. Nowadays, several established
worldwide firms need to innovate when competing in developing markets since
171
innovation is risky and costly. The logic for innovations flowing downhill from rich
world to emerging world is intuitive and natural. Nowadays, reverse innovation is
working very well than conventional innovation and several worldwide companies
are innovating to gain huge amount of profits.
2.3
According to Cramer (2010), the major benefit of reverse innovation is its simplicity.
It asserted the approach that provides an antidote to develop the located and featured
heavy products which are developed in the West.
According to Govindarajan (2012b), for western multinational corporations,
reverse innovation is about making far from home and winning everywhere, and
acquiring this process can have worldwide implications to complete the business of
multinational corporations. The decision to innovate in emerging economies not
only open up new development sources, but it is also viewed as a defense strategy
for securing competitive benefit at home.
Khanna and Palepu (2006) mentioned that emerging multinational enterprises
have the home field benefit over Western multinational corporations due to their
local context knowledge and the requirements of local customers which permits
them to perform something which multinational corporations resist to perform, i.e.,
to acquire their strategies to the local market.
Sharma and Iyer (2012) discuss that generating a lower possible cost product
besides the intended advantages like reduced costs has unintended advantages such
as frugal resource use and thereby preservation of inadequate resources. Frugal
innovation can be described as the first stage of the method and an essential precondition for providing a reverse innovation.
According to Khanvelkar (2011), reverse innovation would lead to further development in industrialization. As several MNCs opt and adapt to invent and/or generate new products in India for Western as well as local markets, the economy of India
would witness a development in foreign direct investment and also indigenous
MNCs would spontaneously develop their investments to develop advanced facilities of research and development that would motivate to reduce the edge of both the
engineering and innovation. It also means that the engineers would experience
greater opportunities of employment and the market of consumer would succeed
from developed good products to provide their requirements at cheap cost.
2.4
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R. Dhillon
Adriaens et al. (2013) point out another major challenge of reverse innovation
and the opportunity of spillover for vast economic growth in developing areas is the
availability of professional people to assist the industrial development and motivate
a market-driven innovation culture.
Aschmoneit and Janevska (2013) described some of the challenges which MNCs
face when the reverse innovation pursues cannibalization risk and dilution of brand
name when the organization establishes less costly products in their line of products. Other than essentially greater prices than advantages of such effort, those
products can be viewed by firms as a threat to their overall margins and to the effectiveness of their production. The different needs and preferences of customers in
varied geographic places can be viewed as an extra challenge when the implementation of frugal resources is done in the developed areas.
According to Jullens (2013), the actual challenge of reverse innovation is how to
reverse innovate systematically on an ongoing foundation alternative on every once
or one off in a while foundation. Otherwise, this will just exist a captivating intellectual practice but not of much practical worth. For foreign companies, this refers
emerging essential local research and development capabilities on ground.
Another challenge mentioned by Gautam (2013) is leapfrog in techniques.
Developing economies experience in lack of infrastructure is carried out for
granted in emerging economies for any launch of the product. As an outcome, the
similar product based on the proven technique from mature economies cannot
move forward. Sometimes, a technological leapfrog is needed to overcome the
constraints of the infrastructure. However, the success is yet to be licensed as
reverse innovation as these products have not yet predicted their back way into the
emerging economies.
2.5
The study of Syed and Gihle (2013) describes the reverse innovation phenomenon
in healthcare and quickly developing systems in less income nations, are capable of
producing solutions for contemporary challenges of the health system in high and
middle income nations. Depasse and Lee (2013) suggested a new model to enhance
the health solution flow within the pipeline of reverse innovation. The reverse
innovation series in worldwide health systems is couched within and interlinked
intimately to a wider global movement targeted at identifying the actual importance
of middle- and low-income nations in contributing to the challenges of health
systems worldwide.
Govindarajan et al. (2009) examined how reverse innovation is used to new
mobility industry advantages and combined the emerging and developed economies
including innovation sharing that travel from the regions of south to north rather
than in other direction. Rather than trying to spread costly new innovations to poorer
places, frugal innovations are spread to healthier well-emerged markets after some
173
adaptation of those innovations. Aside from raising and transforming the living
standard in developing economies through the development of new company
employment and supply chain opportunities, they expect that reverse innovation
will outcome in innovations of mobility that can be scaled rapidly to mass areas
through new segments of market which was not mentioned previously.
Talukdar et al. (2010) stated that the reverse innovation process as presently
practiced in business starts by concentrating on requirements and needs for low-cost
products in lesser emerging nations. Christensen discusses in their paper that compared to healthy countries where gasoline and electricity consumptions are ubiquitous, emerging countries are an ideal region to commercialize the technologies of
green energy.
Roetter (2011) in his study mentioned that reverse innovation, which is capable
of providing effective and reliable performance in surroundings with underdeveloped or poor infrastructure in terms of transportation, electric power, clean water,
service and repair facilities, and unfavorable conditions with regard to humidity,
cleanliness, and temperature, must be affordable and useful for users and buyers
with restricted financial resources. These features of reverse innovations can then
become the competitive benefit sources and/or opportunities for mentioned new
consumers in rich markets whose requirements are being stated poorly by locally
emerged services and products.
Ruan et al. (2012) refer that reverse innovation is an expanded disruption model
state that it could be handled as a kind of disruptive innovation. Corsi and Di Minin
(2011) point out that reverse innovation is a kind of disruptive innovation that
emerges not from similar geographical areas that incumbent firms dominate but
rather from the areas of developing economies where a product/technology has been
commercialized to fit the features of those markets specifically providing the best
BoP. Reverse innovation does not distribute in lower market areas because the products were not better enough for much sophisticated market areas but it is from the
initiation stage intended to fulfill the requirements and needs of lower market areas.
Later, those products can find its place in the emerged markets also.
According to Immelt et al. (2009), reverse innovation focuses on emerging
services and products particularly aimed at the business of pyramid customers
which are upgraded to sell in the emerged markets. It is predicted that companies
are capable of creating customized products with cost benefit and functionality for
poor without compromising comfort and safety (Van den Waeyenberg and Hens
2008). Growing a product particularly in rural areas can be sold for reduced costs
because of considerable demand importance (Craig and Douglas 2008). London
and Hart (2004) stated that successful ventures in business of pyramid areas possessed an extra capability that was based on facilitating and valuing the bottom-up
co-invention by different partners of local proper solutions. In turn, these solutions
gathered increased the capacity beyond the secured organizational boundaries. This
process can be viewed as a bottom-up making of new solutions in less emerged
globe to match the surroundings of these areas.
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R. Dhillon
Research Methodology
The following chapter discusses briefly about the research paradigm, research
design, sampling design, data analysis, collection, and interpretation techniques
adapted in this study.
3.1
Research Paradigm
3.2
Research Approach
This study adopts qualitative research. Warren and Karner (2005) mentioned that
qualitative research usually takes place in naturally occurring situations as contrasted with the quantitative research in which behaviors and settings are
controlled and manipulated. Qualitative research emphasizes a holistic interpretation. A qualitative research always builds a theory through an inductive approach
to describe about the rapport among the data categories. This study adapts qualitative research since the researchers purpose is to predict responses to proposed
questions of research by gathering data in textual analysis rather than numerical
analysis (Anfara et al. 2002).
3.2.1
Research Design
This study adopts case study research design. According to William (2009), case
study research design can be quantitative, but because of the wide nature of case
study itself, it is always used as a qualitative research method. Case study is also
used for hypothesis testing and theory generation. This study adopts the case study
approach since it examines briefly about the technical and ethical problems related
to the reverse innovation in companies of rural India (Yin 2003). This study considers Tata Motors, Philips, and Godrej for reverse innovation in rural India. Tata
Motors is considered in this study since it is the most renowned automobile industry
in India since 1945 and still it has affordability at its core.
175
3.3
Sampling
3.4
Data Collection
This study makes use of only the secondary data and no primary data. According to
Patton (2002), secondary data is the information which already occurs in some form
or other but which was not gathered primarily for the need of data at hand. Secondary
data is adopted in this study since it is time consuming and the responses are gathered from the respondents in textual format (Cooper and Schindler 2006). Secondary
data collected in this study would be with specific reference to reverse innovation
strategies adapted by three different companies, by names, Tata Motors, Philips, and
Godrej, belonging to India.
4
4.1
According to Yin (2009), Tata group of India is one of the companies which has
been innovating the new approach. The Tata Nano automobile is an innovation
which pushed the envelope in the world of the Indian automotive industry. Tata
Motors set their target price at $2,500 before they designed the car. They made plans
by keeping suppliers in mind and their target customers are scooter and motorcycle
176
R. Dhillon
drivers who wanted a safer vehicle. Tata Motors provides functional goals for most
of the parts rather than technical specs in the early stage of the design process. This
helped to manage the reorientation and the basic tenets of practicality and efficiency
to meet the cost target.
Efficient design of Tata Nano comes from the items that are essential for basic
transportation and removes the nonrelevant ones, i.e., having one component or part
which can perform a task like good as two components or parts can do, thus resulted
in cost savings. For example, the Nano has only one side mirror and one windscreen
wiper and it uses minimal foam padding which contains urethane for the seats and
these seats have integrated headrests. It also refrains from emphasizing items which
are not feasible because of the monetary reasons. Air conditioner, radio, air bags,
antilock brakes, and power steering are not included, whereas the instrumental
panel comprises of only an odometer, fuel gauge, and analogue speedometer similar
to that of the two-wheelers (Wells 2010).
Tata has come up with many practical ways in order to reduce the car weight as
well as to trim down the overall cost. It uses comparatively light and small engine
that is strategically placed at the back side of the car. This design enables the car to
uniquely combine maneuverability and space and formulate a new benchmark
among the small cars. For example, the car will be smaller in overall dimensions
when compared to the classic Suzukis Maruti 800, since it offers about 20 % more
seating capacity as an outcome of design choices like putting the wheels at the
extreme edges of the car. Other factors which contribute to the reduction of weight
are the usage of plastic body panels, hollow steering wheel shafts, and smaller tubeless tires. As an outcome of these measures, Tata Nano weighs only 590 kg. The
strategy of lean design has helped to minimize the weight as well as maximize the
performance of the energy consumed per unit and delivers high fuel efficiency
(Tiwari and Herstatt 2012)
Tata Nano illustrates the Gandhian engineering design or is frugal, i.e., economical, basic, and functional. It showcases the potential for future disruption, as it is
selected to compromise on a few key features for lower-cost performance which
will be appreciated by the middle-class family clients or customers in India. It is
frugal but the effective design of cars fills the gap left by the most mainstream cars
performance. The wheel design mark and rear engine created a new standard for
small cars in the market that protected the innovation from being too easily exploited
or imitated by others (Zhou and Li 2008).
4.2
Philips
177
TVs, high-definition rear projection TVs with DVD, and integrated wireless FM,
among several others, to Indian customers. To increase its penetration in semi-urban
and rural markets, Philips has particularly designed products and targeted at the
rural and semi-urban customer in India. For example, Philips has created a specific
brand Vardaan in its range of color TV, targeted at the semi-urban and rural markets.
To counter the problem of power supply in rural India, Philips has customized its
television to perform on a voltage range of about 90270 V, thus eliminating the
requirement for a voltage stabilizer. Philips launched the first free-power radio in
the world which has become very popular in the semi-urban and rural market
(Li and Kozhikode 2008).
Prahalad and Mashelkar (2010), Li and Kozhikode (2008)), and Quintane et al.
(2011) refer that Philips has developed specifically for the Asian market based on
the customer needs. Instead of bringing the products of European to Asian customers, Philips succeeded by identifying different lifestyle and cultural needs and customizing technologies and products for the people who buy them. Philips launched
innovative promotion campaigns particularly in rural areas. The Philips consumer
electronics and lighting divisions have launched integrated programs of rural marketing which has been spread across the semi-urban and rural areas where population is below 50,000. Philips also structured the product pricing to make them
affordable for the target customers in small towns and rural areas. For example,
Philips introduced a portable compact drive system at an affordable price of about
US$ 83 for the rural and semi-urban customers. It is one of the largest distribution
networks with higher penetration levels in the semi-urban and rural areas. To
enhance its logistics and distribution network and to raise the geographical reach of
its products, it carried out the extensive productwise exercise of mapping over 540
districts across India. Major retailers were identified and an approach of key account
management was adopted in order to strengthen the channel of distribution (Li and
Kozhikode 2008 and Yin 2009).
Yin (2009) points out that the local Indian management runs the Philips India
operations. This enables the Philips to understand the local consumer insights and
fine-tune its strategy in order to analyze the dynamics of the local market. Philips is
leveraging various advantages provided by India such as software development
capability, intellectual capability, processing capability, and cost effectiveness of
resources. Philips has product offerings across affordable price and performance
points for a wide range of Indian market. Philips product portfolio encompasses
global products which caters to anywhere in the world customers and styling and
high-reliability products for the mass customer base (Quintane et al. 2011).
4.3
Godrej
According to Inkpen and Ramaswami (2006), Indian conglomerate Godrej & Boyce
launched the cheapest super economical refrigerator in the world, namely,
Chotukool, at the price of $69 in 2010. The fridge is a portable unit of top-opening
weights with only 7.8 kg; it uses the high-end insulation in order to stay cool for
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R. Dhillon
hours without power and also consumes only half of the energy used by the regular
refrigerators. To reach its efficiency, Chotukool does not have any compressor, but
it runs on a fan and cooling chip akin to those used in the computers. Similar to
computer, it will run on batteries. Chotukool engineering credentials are boosted by
the fact that it has 20 parts, as opposed to more than 200 parts in a normal refrigerator. Unlike the general refrigerators, it opens from the top in order to prevent cold
from escaping (Li and Kozhikode 2009).
Mahmood and Zheng (2009) point out that Chotukool is another example for
local enterprises innovation model which was successful in diffusing and designing
an appropriate technology for mass markets of India. Chotukool overcomes social
and technological barriers and addresses one of the most pressing problems in India
that hosts the largest population deprived of electricity in the world, that is, 92 % of
the Indian population lives in the rural places, equaling about 71.7 million households or 380 million people. The quantity and quality of power of these people have
access to very poor and prolong these areas development. The power situation in
rural areas of India cannot be fixed overnight; products such as Chotukool are
required to make peoples lives a little better. Effective refrigeration in rural areas
will help the customers extend their access not only to food as well as to essential
drugs (Kapoulas and Mitic 2012; Inkpen and Ramaswami 2006).
According to Mahmood and Zheng (2009) and Li and Kozhikode (2009), the
Chotukool was codesigned with a village woman in order to ensure its acceptability
and it is distributed by the micro-finance group members. Initially, Godrejs team
built and designed a unit of prototype cooling from the ground up and tested the
Chotukool in the field with the customers. In 2008, more than 600 women in
Osmanabad, a city in Indias Marathwada region, were selected to participate in a
co-creation event. It worked with the original prototypes and was collaborated with
every products design aspect. They helped for the interior arrangements and also
made suggestions for the lid and offered insights on color that is eventually setting
on candy red. The outcome was the Chotukool or little cool top-opening unit with a
capacity of 43 L at 1.5 ft 2 ft and it has enough room for the certain items where
customers can keep fresh for even 2 days. The Chotukool also showcases the distinctive features of the reverse innovation and it started with the features of inferior
performance but its portability and affordability are appreciated by the niche market
that happens to be the mass market areas in the developing countries, namely, India.
Conclusion
This study examined the reverse innovation as a marketing strategy in rural India.
The reverse innovation is a practice that can be carried out by both emerging multinational enterprises and Western multinational corporations. The benefits of reverse
innovation are simplicity, defense strategy securing competitive benefit at home,
and home field benefit over Western MNCs, generating a lower possible cost product and further development in industrialization. The challenges associated with
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Recommendations
The practical direction on how to operate reverse innovation appears a bit overdone
as well. To mention the Western thinking challenges and opportunities of local
innovation, a solution is recommended such as local growth teams which is usually a Skunk Works to make new products based on local requirements. The local
growth team is supposed to be completely autonomous and perform as a complete
unit of business with a whole value chain involving supply chain, product growth,
servicing, marketing, sales, and manufacturing. This recommendation is similar
to construct a completely parallel and new unit of business to occurring capabilities. The local growth teams will likely need new competencies. Always, these
will be professional sets which the organization has never before required. If the
occurring people and teams are not capable of innovation, perhaps the existing
structures and teams required to be rethought wholly. Local growth teams must
have the responsibility of profit and loss. Local growth teams must have the
authority of decision-making to select which products to grow and how to make,
service, and sell them. Local growth teams must have the assistance and right to
draw from global resources of companies.
It is recommended that MNCs must enhance a core understanding of local
consumer issues. Local firms must construct capabilities of worldwide distribution
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and worldwide brands. The largest barrier for reverse innovation is not budgetary or
technology constraints. It is based on mind-set and organization. In reverse innovation, the success does not rely much on financial resources or technology as it relies
on pursuing proper company and maintaining appropriate mind-set.
It is recommended that the product development and local ethnographic companies
in every developing nation partnering with entrepreneurial and mid-sized companies
in the West to provide insights, market requirements, delivery channels, and capabilities of local product development would provide low cost and rapid access to developing markets. This recommendations would permit Western companies to increase
their intellectual property and enter developing and new markets while local companies with a good understanding of local requirements, channels, and customs could
change designs and enhance solutions to provide to local consumers.
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Corsi S, Di Minin A (2011) Disruptive innovationIn reverse: a theoretical framework to look at
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Govindarajan V (2009) What is reverse innovation? Available at http://www.tuck.dartmouth.edu/
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Chapter 14
Introduction
Twenty-three years after the onset of liberalization, almost all major Western brands
are rapidly entering the Indian markets. Multinational giants such as Nike, Adidas,
P&G, Vodafone, and Apple have strong presence in the Indian market. Brands are
the very reasons for any companys existence. Brand managers have a tough task of
globally harmonizing the image of their brands. It is possible that the country of
origin effect may affect the image of the brand. In order to achieve the consistency,
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companies have to have a very clear and unambiguous strategy to strengthen their
brand capital. Companies standardize cues like logos, brand names, and advertising
globally, so that they are able to portray a global image across countries. In spite of
sending the same signals via communication and integrated marketing programs,
there are still many possibilities that brand may be viewed differently by different
consumers of different countries. The same product may be at different life cycle
stage and may be perceived to be of different usage in different countries. For
instance, consumers in different countries have different kinds of food habits as it is
largely cultural and social phenomenon. In essence, the image of any brand is not
just controlled by the marketing manager or brand manager, but many more extraneous factors such as level of competitiveness in that country, cultural contexts, category penetration, and so forth are responsible for that image. Brand image is not
merely dependent on communication strategy but is influenced by the consumer
experiences and publicity (Schultz and Chernatony 2002).
Because of varied sources of information available to a consumer, it becomes
imperative that brand managers should critically analyze as to how their brand is
being perceived by the customers. Companies would like to have a strong base of
brand loyalists who may or may not be similar across geographies in terms of demographic and psychographic behavior (Melewar et al. 2005).
Consumers are bombarded with innumerable messages through different media.
Past experiences of the customers will have a strong impact on marketing information processing (Berry et al. 2002). Brand managers have to have consistency,
coherence, and permanence in their communication and other marketing stimuli.
For global brands, it becomes a big challenge as different countries have different
national stereotypes, expressions of the culture, and ethnocentrism. Further Asia
and West differ in dimensions of individualism vs. collectivism. Yet certain brands
have defied local boundaries and have universal and global appeal and image.
Consumers in a country like India have a high liking and good image of products
originating out of Western countries as very Western is perceived to be synonymous with modern. So generally, just Western associations qualify as a favorable
brand attribute.
Global brands such as Coke and Levis have personified the Western affluent
lifestyle and freedom, thereby commanding global demand and respect (Batra et al.
1996). In a developing economy like India, the consumers have started reaping the
benefits of globalization, thereby having access to the world-class products. Before
globalization, foreign goods used to have a tag of high status. Now in spite of high
cost, even then they are still in high demand as purchasers of foreign goods associate status and affluence with them (Ger et al. 1993).
Things are changing very fast, so the perception that the very Western is blindly
favored is no longer an asset but is turning out to be a liability these days. There is
heterogeneity of brand signals that consumers receive frequently. Therefore, consumers now have a better accessibility and approachability to brand preferences and
choices along with new products. This also in a way reflects their response to new
cultural order and changing desires and expectations This poses a considerable challenge for the brand manager to identify a coherent brand essence which should
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resonate with consumers desires and preferences (Coulter et al. 2005). Therefore,
it becomes important that the very attribute called Western which had been impacting the corporate brand perception needs to be investigated in the Indian context.
There are many factors which affect the brand information and brand perception;
these also establish the extent of relationship that consumer develops with the brand
in the long run (Aaker et al. 2004; Fournier 1998). Brand image tends to be symbolically retained and understood by the consumers in their own perspectives (Solomon
1983). Therefore, the symbolic meaning of brand attributes has become a hot subject of investigation for many marketing scholars (Aaker 1997; Bettman 1993;
Hogg et al. 2000).
A consumer identifies himself or herself with the personality of the brand as
brands tend to have unique associations and personality characteristics (Ligas 2000;
Fournier 1991). Postmodern scholars in the marketing field have been propounding
that brands are not just existing because of functional attributes but they signify
symbolic and emotional meaning. Traditional researchers have ignored this very
important aspect of brands which largely display strong symbolism.
Several researchers in the postmodern era have been criticizing the traditional
experimental researchers who viewed products as mere functional things, thus
ignoring the symbolic meaning of the products (Belk 1988; Hirschman and
Holbrook 1982; Levy 1959; McCracken 1986, 1987, 1988; Solomon 1983).
Brand researchers have for a long time tried in various ways to define and understand
a brand with various interpretations including associations, identities, personalities,
etc. One of the most intensely studied aspects is the brand personality or persona
approach. This is very obvious because this approach treats the brand as a person and
tries to define its traits and characteristics. This approach instinctively attracts researchers
as people do generally tend to humanize many of their possessions, and hence this
approach would take support of this proved tendency of people.
Many scales, techniques, and theories have been developed by the researches in
the field of marketing and psychology to investigate and unearth brand personality
attributes. Further these scales have been used to describe various facets of a brand.
A brand can be described in the following aspects: firstly, each brand has physical
and functional attributes which can be identified by looking at those aspects tangibly. Secondly, each brand signifies and evokes cultural associations. Thirdly, brand
is a relationship, fourthly brand also reflects the imagery and self-concept of the
user, and finally brand acquires or is provided with some personality associations by
the marketers (Kapferer 1996). To convey all these facets of the brand to the target
audience, communications become the key and vital aspect for the brand managers
as these facilitate consumers to feel about his or her brand lively over a time.
Few researchers argue that the measurement of brand personality is difficult as it
is adding more conceptual confusion. Most of the brand personality scales covering
different constructs are inadequate to capture the complete brand personality
(Azoulay and Kapferer 2003). Furthermore most of the scales use and superimpose
all the human characteristics on brands to convey or measure personality, thereby
ignoring the distinct faces of brand identity, where personality is just one of the
constructs only.
186
Looking into these challenges, we try to address the issue of brand essence by
presenting a theoretical framework. In this paper, we take brand essence which is
part of the brand identity to look at the brand from consumer perspectives. We
choose the brand Nike which is one of the most popular brands in India. We then
try to identify the brand image of Nike and essence associations of the same, and
then we try to see what associations consumers have when it comes to communication of Nike. Then we try to map whether the brand essence as perceived by consumers is matching with the communication strategy of Nike.
Brand Essence
Brand essence is the central nature of what the brand represents to all those who
come into contact with it. A brand sometimes has a soul which he defines as a
spiritual centre, the core value(s) that defines the brand and permeates all other
aspects of the brand (Upshaw 1995). Consumers form a mental picture of these
associations to organize and interpret the brand in their own words (Murphy and
Medin 1985).
In trying to define brand essence in terms of brand persona, we think of brand
essence or brand core as a set of characteristics or traits which moderates or
influences the presence or absence of some other characteristics while also
determining, in some cases, the strength of other characteristics. So, we can say
that the essence would consist of those characteristics that would be those that
satisfy two conditions: one, they would be the strongest traits of the brand, and
two, they would be the cause of the most number and strengths of the other
characteristics of the brand.
The brand essence more specifically is a single thought that captures the soul of
a brand (Van Auken 2000). It resembles the elements of brand identity as it creates
the brand association in the minds of consumers (Aaker 1996; De Chernatony 2001;
Aaker and Joachimsthaler 2000). However, the challenge is to maintain and retain
the essence of a brand in the minds and hearts of consumers (Keller 2003; Kelly
1998). As such, consumers cocreate the meaning of brand essence beyond the marketplace (Brown et al. 2003). However, it is very difficult to identify and establish
as to how the consumers perceive the real meaning of essence. Also the existing
literature offers very little to brand managers for renewing their brands and brand
representations. Therefore, it is indeed a requirement that the lucid model is conceived that conveys the associations among perceived brand representation and
information (Johar et al. 2005).
Further, in order to communicate the brand positioning, personality traits are
used for effective communication (De Chernatony 2001). Following the same, we
investigate as to how the personality of Nike is perceived in India and what consumers
in India feel about the characteristics of the brand campaign.
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3.1
187
Methodology
The objective of this study was to capture the brand essence and communication
commonalities for the brand Nike. For achieving this research objective, we chose
to follow an exploratory design. The setting for this research was the National
Capital Region (NCR), Delhi, India. After several discussions with the brand manager, the sales manager, and other industry and academic experts, we choose to
conduct the study in two phases. In first phase of the study, 50 graduates of five
business schools were interviewed. They were asked a question that if Nike was a
human being, what associations come to your mind about Nike? This question was
unaided recall. They were asked to write at least five associations for the same. The
results of the group were collated and tabulated. Then we selected those associations which had been conveyed by five or more respondents. The results showed
that 11 characteristics emerged which satisfied this condition which were spirited,
full of energy, sporty, athletic, real, cool, hardworking, winner, confident, Western,
and fit (Table 14.1). Then these characteristics were shared with the brand manager
and sales manager to get their perspective. They agreed with most associations but
strongly suggested to add one more characteristic, which was champion, as the
company strongly believes that Nike is a champion brand. In all 12 associations
became an input for the next phase of the study.
A questionnaire was prepared based upon these attributes.
The second phase of research was then carried out where we administered the
developed questionnaire on 160 students enrolled in finance and HR courses.
Table 14.1 Brand attributes
and campaign characteristics
of Nike
Qualitative results
Nike
brand
Spirited
10
Full of energy
6
Sporty
9
Athletic
7
Real
6
Cool
7
Hardworking
8
Winner
10
Western
9
Confident
7
Fit
6
Champion
0
Nike
campaign
7
7
8
9
5
5
3
6
10
7
5
0
188
The respondents were asked to rate the Nike brand on the identified attributes on a
scale of 15 (where 1 represents not at all like this and 5 represents surely like this).
After obtaining the ratings of Nike brand, the students were shown the Nike
advertisements in print and electronic media, and then in the second question, the
respondents were asked to rate the communication of the brand Nike (where 1 represents not at all like this and 5 represents surely like this). This question was asked
to capture the communication and brand commonalities for the Nike brand. The
exploratory factor analysis of the data was carried out to arrive at the factors which
represent the brand essence and the reflection of the brand communication of Nike.
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189
0.433
0.605
0.634
0.566
0.144
0.390
0.851
0.881
0.298
0.135
0.268
0.101
0.179
0.358
0.163
0.275
0.645
0.178
0.576
0.222
0.750
0.156
0.368
0.791
0.110
0.170
0.174
0.289
0.199
0.696
0.654
0.551
0.681
0.802
0.419
0.142
2
0.125
0.229
0.213
0.285
0.329
0.348
0.362
0.329
0.641
0.215
0.810
0.632
3
0.199
0.111
0.370
0.260
0.138
0.604
0.296
0.211
0.312
0.696
0.161
0.376
confident, and Western. The second factor in brand essence contained two characteristics such as cool and Western, but the brand communication results show that
confident is also part of this factor; we can term this factor as nonchalant. The third
factor contained characteristics such as determined and hardworking; we can term
it as assiduous.
190
This study tries to capture the brand essence of Nike. Further the consumers were
asked to review the brand communications of Nike. Ideally the essence of the brand
should be reflected in the brand communication. The results corroborate the fact
that the brand essence is not created just by the communications but also other elements like the experience which the brand provides, the marketing mix elements,
and a lot of other environmental variables (Schultz and De Chernatony 2002). We
can see from the results of the study that three factors were common in the brand
essence and brand communication but one factor, namely, conqueror, was not captured in the brand communications at all.
Historically, Nike has been named after the Greek goddess of victory. The brand
has been using many top-class athletes as brand endorsers. Companies are increasingly using brand archetype paradigm so that they are able to build symbolic meanings, which can bring strong identities across different subcultures (Tsai 2006). For
example, the brand Nike Air Jordan is related to the hero archetype the world over.
The total consumer experience of the hero archetype is because of the experiential
potential of the brands and their marketing communication and communication
among the consumer groups (Tsai 2006).
On indicative verbatim was:
When I watch Nike commercials, I am unable to relate to Michael Jordan and feel disconnect
with the message, however I would be happy to see my sports icons like Sachin, Yuvraj,
Dravid and Dhoni sporting Nike shoes. Nike is a brand for winners with insatiable spirit to
conquer all odds
This shows that the global brand like Nike has very strong associations with
the conqueror component of brand essence which is confirmed by this study also.
But the brand communications fail to capture the same in a country like India. So
this reinforces the argument that the global brand managers should be careful in
selecting messages for global brands in countries like India, so that the exact
essence of brand is also captured in the communications. Basketball is not as
popular as cricket in India, so consumers may not relate to players of basketball.
So it will be fruitful if the company chooses the corresponding iconic class player
from a game which is a craze in the country and comes out with the subbrand or
collection like Nike Yuvi collection.
Our findings also corroborate the view that apart from one central element which
is brand story, the brands in total four central elements which are brand essence,
idealized community, and brand paradox (Brown et al. 2003). The congruence
between the representation of brand symbolism through communication and brand
essence can have a positive influence on consumers. For achieving the holistic goals
of effective brand communication, practitioners should have permanence, coherence, and durability in their messages to communicate their brand essence. Brand
managers should clearly focus on Total customer experience. Brand managers can
achieve this by not only highlighting the utilitarian attributes such as quality and
performance, but also emotional connect with the brand.
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Chapter 15
J. Mukherjee (*)
Management Development Institute, Gurgaon, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_15
193
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Introduction
The drive toward evidence-based practice in health care requires changes in work
practices and supporting technology. Evidence-based practice can be defined as
the conscientious, explicit and judicious use of current best evidence in making
decisions about the care of individual patients. This is contributing to the increase
in use of software content in medical devises. Medical software industry has been
adapting their product portfolio to cater to these emerging requirements. Medical
software is becoming more complex and can be categorized into various subcategories like integrated medical software, surgery management programs, portability
systems, knowledge-based systems, telemedicine software, etc. With the proliferation of software in medical industry, marketers are trying to gain insights into the
factors that medical professions consider important while making their software
purchase decisions. Since medical software is still a niche area, there is a need to
investigate adoption and diffusion of these new innovations in the market. This
research explores the key considerations in medical software purchase so as to
improve the probability of marketing success of these products.
Due to the rapid evolution in the medical sciences, uses of innovative software
products have become a necessity. The purchase decision processes for such products are often quite complex as they are business purchases with large buying centers. Buying center dynamics could be quite complex because of interplay of
professional, social, and personal orientation of the decision-making unit. Research
concerning innovations in the services context has primarily focused on new service
development (Edgett 1994; Kelly and Storey 2000) or consumers adoption of new
types of services (Vrechopoulos et al. 2001). There are some researches about purchasing agents opinion of a collective organizational decision (Chwelos et al.
2001). New product adoption by a service provider has not been the focus of academic research in emerging markets like India. Since India is culturally and socially
very different from western countries (where most of the academic research has
taken place), this study becomes important.
Any medical software sale in India is regulated by various agencies like FDA and
is governed through standards like IEC 62304:2006,1 ISO 134852, etc. Yet, there are
resistances in adoption of new medical software by medical practitioners. In many
cases, the features of software are inconsistent with the users expectations or
requirements. Sometimes, even after purchase, the software is used in unexpected
ways which leads to post-purchase dissatisfaction. There are also cases where software is used in inappropriate but foreseeable ways, for which adequate design and
operational controls were not applied by the developer. Similarly, user interface
(UI) complexity caused user confusion, delay in use, or inability to use the software.
1
IEC 62304:2006 is a standard which specifies life cycle requirements for the development of
medical software within medical devices.
2
ISO 13485 is a standard of Indian Standards Organization, published in 2003, that represents the
requirements for a comprehensive management system for the design and manufacture of medical
devices.
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195
UI sometimes makes it difficult for user to correct data entry errors or modify device
settings in a timely fashion. Software can falsely cause the user to believe a critical
situation exists when it does not, or vice versa.
Some research has been done on the effect of culture on user acceptance of information technology, predicting behavioral intentions of consumers. Social influence
represents societal pressure on users to engage in a certain behavior. This social
pressure for an individual to perform a behavior varies by culture. The social influence based on culture will provide additional explanatory power concerning consumers intention to use a technology (Bandyopadhyay and Fraccastoro 2007). This
research explores how medical practitioners operating in Indian social and cultural
context make purchase decisions of medical software.
The rest of the paper has a review of relevant literature on the area of innovation
characteristics and their influence on adoption. Based on that, a conceptual framework was developed which was tested empirically. The research methodology and
sample characteristics are presented. This is followed by the results of the data
analysis and a discussion regarding the influence of contextual factors on medical
practitioners perceptions of innovation characteristics. The final section of the article presents conclusions, their implications, and suggestions for future research.
Literature Review
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J. Mukherjee
of a social system is likely to have slow adoption (Dearing et al. 1994). Complexity
is the degree to which an innovation is relatively difficult to understand and use
(Rogers 1995). Especially in the case of high-technology products, the complexity
of an innovation is one of the main reasons for slow adoption or a total lack of adoption of the innovation in the mainstream markets (Chiasson and Lovato 2001).
Weiss and Dale (1998) use the term operational novelty as a contraction of
Rogers complexity and compatibility, or rather as its inverse, i.e., incompatibility.
In clinical practice context, perceived usefulness appeared to be a more important factor than perceived ease of use. Thus, improvements in ease of use of the
system will lead to increased perceived usefulness. Also, improvements in functionality will lead to an increased intention to use the system. Finally, both perceived
ease of use and perceived usefulness will be prerequisites for acceptance in clinical
practice (Schaik et al. 2002).
Innovations relative advantage, complexity, compatibility, and perceived risk
are significant characteristics that influence its acceptability (Jaakola and Renko
2007). Risk is defined as the amount that would be lost if the consequences of an
act were not favorable and individuals subjective feeling of certainty that the consequences will not be favorable. Risk is also defined in simplified form as variation in distribution of possible outcomes, their likelihoods, and their subjective
values. Risk is measured from three different perspectives (a) derived from perception of product attributes level, (b) overall perception of the product class-/
category-related risk, and (c) individuals personality trait on risk aspect. Antecedents
to risk perception vary from situation to situation; however, the factors that stand out
common across situations are (a) product level attributes; (b) likelihood of failure
that leads to negative consequences; (c) individuals purchase goals, e.g., for selfuse or as gift; and (d) other conditions associated with the specific purchase situation, e.g., product being sold via catalog, online, at the mall, etc. (Dowling and
Staelin 1994).
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4
4.1
The concept of perceived risk was first introduced by Bauer (1960). A substantial
number of studies have also employed the concept of perceived risk (Tabak and Barr
1998). A negative association between perceived risk and new product purchase
(innovative behavior) has been supported, e.g., Shimp and Bearden (1982) and
Black et al. (2001). Grewal et al. (1994) distinguished between performance and
financial risk; performance risk was the possibility that the product will fail to
deliver the desired benefits, whereas financial risk included the risks associated with
the initial purchase price as well as the subsequent maintenance costs. Productspecific risk has been tested by three questions:
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J. Mukherjee
1. Sometimes the proposed benefits of a new software may not materialize in actual
use.
2. There is always a risk of upsetting patients if adopting a new software delays the
process.
3. I am willing to use a new software if I find it easier to get the software to do what
I want it to do relative to an existing software.
On the other hand, product category risk has been tested by:
1. I am willing to use a software product that has never been used in my industry.
2. I am willing to use a new software if learning to use it is easier than an existing
software.
3. I am willing to use a new software if it gives faster return on investment than an
existing software in the market.
4.2
Trialability
Trialability was the degree to which an innovation may be tried on a limited basis.
Some innovations are more difficult than others to divide for trial (Rogers 1995).
Trialability has been tested by asking the following questions:
1. I am willing to use a new software in my practice once I see it in actual use.
2. I am willing to use a new software in my practice after I try it myself.
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4.3
199
Operational Novelty
Complexity is related to the skills and efforts needed and ease of use in clinical
practice. The new product format was described to differ from existing products in
the sense that it required new skills and routines from doctors who wished to include
it in their routine work.
1. I am willing to use a new software if it is easier to use in clinical practice than an
existing software.
2. Interacting with a new software should be clear and easily understood by me.
Compatibility of a new product with current medical practices and the prescribers
or his/her colleagues experiences are crucial for the products acceptance.
Compatibility with patients experiences and norms was also relevant.
1. I am willing to use a new software even if its workflow is not compatible with my
clinics existing workflow.
2. My organization/clinic can adjust to new technology quickly.
4.4
Relative Advantage
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J. Mukherjee
The economic advantage of the product is related to its cost and savings and/or
the earnings it would produce. Economic advantage can be equated to profitability,
and it has been further divided into capital cost of the innovation and perceived
savings (Vllink et al. 2002). A new product was considered to have an advantage
if it enabled cost savings or could function as a source of income. It has been tested
by asking the following questions:
1. I intend to use a new software rather than a conventional software if/when I can
afford it.
2. I am willing to use a new software if it gives predictable and controllable administration costs than an existing software in the market.
3. I am willing to use a new software if it has lower maintenance costs than an existing
software in the market.
4.5
Behavioral Intention
Methodology
Survey research was conducted. A 5-point Likert scale (strongly agree, agree,
neither agree nor disagree, disagree, and strongly disagree) was developed to measure each of the constructs. The construct validity was provided by the literaturebased development of the constructs (refer to Exhibit 15.3 for the references). The
reliability was checked by conducting a pilot survey among 60 respondents. Based
on the findings, a few of the questions were either modified or dropped (refer to
Exhibit 15.4 for the final questionnaire).
The sampling was purposive. Three hundred copies of the questionnaire were
sent to the branch offices of a software firm in India, which developed software for
application in dentistry. Companys sales force decided to make most potential software customers as their target. The respondents were drawn from a targeted group
of key decision-making individuals associated with medical practitioners. Before
Trialability/
divisibility
Observability/
communicability
Construct
Perceived risk
Visibility
Result demonstrability
Word of mouth
Publicity
Product-specific risk
(performance risk, financial
risk, relational risk)
Sub-construct
Product category risk
None
None
(continued)
None
None
15
Considerations in Medical Software Purchase: Evidence from Dentistry in India
201
Relative
advantage
Construct
Operational
novelty
Economic advantage
Effectiveness
Reliability
Sub-construct
Complexity (skills and efforts
needed, ease of use in clinical
practice)
202
J. Mukherjee
Behavioral
intention
Construct
None
Effort advantage
Sub-construct
Social advantage
Questions, generic
I am willing to use a new software if those people who are
important to me would support my use of this software
I am willing to use a new software if those who are
important to me would want me to use this software
I am willing to use a new software if those people whose
opinions I value would prefer me to use this software
I am willing to use a new software if learning to use it is
easier than an existing software
I am willing to use a new software if I find it easier to get
the software to do what I want it to do relative to an existing
software
I am willing to use a new software if I find it easier to
interact with it than an existing software
I would use a new software rather than a conventional
software when it becomes available to me
I intend to use a new software rather than a conventional
software if/when I can afford it
Given that I had access to a new software, I predict that
I would use it rather than a conventional software
I am willing to use a new software
The effect of culture on user acceptance of
information technology
15
Considerations in Medical Software Purchase: Evidence from Dentistry in India
203
204
J. Mukherjee
Questions
I am willing to use a software
product that has never been used
in my industry
I would use a new software if my
competitors talk about it
I am willing to use a new
software in my practice once I see
it in actual use
My organization/clinic can adjust
to new technology quickly
I am willing to use a new
software if it enhances my
effectiveness on the job
I am willing to use a new
software if those people who are
important to me would support
my use of this software
I would use a new software rather
than a conventional software
when it becomes available to me
I am willing to use a product that
my peers have not tried
I am willing to use a new
software if I read about it in
media
I am willing to use a new
software in my practice after |
I try it myself
I am willing to use a new
software even if its workflow is
not compatible with my clinics
existing workflow
I am willing to use a new
software if I find the system
useful in my job
I am willing to use a new
software if those who are
important to me would want me
to use this software
I intend to use a new software
rather than a conventional
software if/when I can afford it
Software changes regularly; still
I am willing to use a new software
Strongly
agree
Agree
Neither
agree/nor
disagree
Disagree
Strongly
disagree
(continued)
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205
Questions
I am willing to use a new
software demonstrated in
conferences
I am willing to use a new
software in my practice only
if it is tested in the marketplace
I am willing to use a new
software even if its different from
the standards used in the industry
I am willing to use a new
software if using it in my job
enables me to provide better
services to patients
I am willing to use a new
software if those people whose
opinions I value would prefer me
to use this software
Given that I had access to a new
software, I predict that I would
use it rather than a conventional
software
Sometimes the proposed benefits
of a new software may not
materialize in actual use
I am willing to use a new
software which I feel is popularly
talked about
Learning to use a new software
is easy for me
I am willing to use a new
software if it is proven to be more
reliable than an existing software
in the market
I am willing to use a new
software if it gives faster return
on investment than an existing
software in the market
I am willing to use a new
software if learning to use it is
easier than an existing software
I am willing to use a new
software
The cost involved in switching to
a new software is really unknown
I am willing to use a new
software only when the benefits
of using it are clear to me
Strongly
agree
Agree
Neither
agree/nor
disagree
Disagree
Strongly
disagree
(continued)
J. Mukherjee
206
Exhibit 15.4 (continued)
Questions
I am willing to use a new
software if it is easier to use
in clinical practice than an
existing software
I am willing to use a new
software if it promises consistent
results over time than a current
software in the market
I am willing to use a new
software if it gives predictable
and controllable administration
costs than an existing software
in the market
I am willing to use a new
software if I find it easier to get
the software to do what I want it
to do relative to an existing
software
There is always a risk of upsetting
patients if adopting new software
delays the process
I am willing to use a new
software only if I can see the
results of its usage
Interacting with a new software
should be clear and easily
understood by me
I am willing to use a new
software if it improves my
performance
I am willing to use a new
software if it has lower
maintenance costs than existing
PMS in the market
I am willing to use a new
software if I find it easier to
interact with it than an existing
software
Strongly
agree
Agree
Neither
agree/nor
disagree
Disagree
Strongly
disagree
Demographic data
Practice type
City of practice
Number of years in
practice
Average daily
patient count
Single
Multiple
Student
clinic
clinics
05
610
1115
<10
1020
2030
Radiology
center
Dental
hospital
More than 15
3050
More than 50
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207
Data Analysis
Reliability was checked using SPSS 10.0 software. Cronbachs alpha figures
(given in Exhibit 15.5) were more than the minimum acceptance range of 0.6 for
exploratory research (Malhotra 2004).
After assessing the eligibility of scale for measuring different variables in the
study, the next step was to test the hypothesized relationships in a structural model.
As the chi-square (2) test is susceptible to sample size, an overall model fit was also
examined using the Tucker-Lewis index (TLI), the comparative fit index (CFI), and
the root-mean-square error of approximation (RMSEA). According to literature
(Arbuckle and Wothke 1999), the recommended fit values for all the fit indices are
0.90 and that of RMSEA is 0.08. The results obtained from AMOS software are
given in Exhibit 15.6. All fit indices were within the recommended range, indicating
an acceptable model fit.
Sr. no.
1
2
3
5
6
Construct
Behavioral intention
Relative advantage
Operational novelty
Perceived risk
Trialability
Cronbachs alpha
0.6897
0.6886
0.6676
0.7000
0.7245
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J. Mukherjee
Statistic
(2)/df
GFI
CFI
RMSEA
TLI
Recommended value
<3.00
>0.90
>0.90
<0.08
>0.90
Obtained value
1.450
0.907
0.922
0.052
0.900
Standardized coefficients
Beta
.375
.327
.005
.108
t
.170
5.081
5.012
.065
1.487
Sig.
.865
.000
.000
.948
.139
However, the regression data (given in Exhibit 15.7) suggests that relative advantage
and operational novelty had positive impact on behavioral intention and were
significant also. However, trialability and perceived risk did not have significant
impact on behavioral intention.
Discussion
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209
different roles in the buying center, the findings would not be specific to any particular
role. However, the framework has validated the major drivers of the purchase intention, which could be used as a checklist for instantiating and evaluating any marketing
or sales initiative.
The marketing initiative should enhance the perception of relative advantage and
trialability and at the same time reduce the perceived risks associated as well as
operational novelty of adoption.
The results were quite interesting. The overall structural model was acceptable
which showed that operational novelty, trialability, perceived risk, and relative
advantage were the drivers of the purchase intention. However, in the regression
analysis, operational novelty and trialability were found to be not significant.
These seemingly contradictory results needed a deeper analysis. If one were to
choose a particular result over the other, then the structural model which was validated by AMOS software was possibly more robust, as it considered interdependence of the variables as well as considered latent constructs, while regression
method assumed interdependence of variables. One possible way to explain the
apparent difference between the analyses by two different methods is that the two
insignificant variables were possibly not adequately used by the marketers, which
resulted in their becoming insignificant as independent variables. However, they
potentially had significant impact on the adoption decision, as is evident from the
analysis which considers interdependence among variables. Thus, the objective
would be to explore how these two variables could be used better by the marketers.
Trialability could be enhanced by creating demonstration centers or training
facilities where any doubts regarding the software could be addressed. The other
way to increase trialability would be to make the software modular, where the buyer
could buy specific modules (core product) and keep adding new functionalities or
augmentations. Pricing mechanisms like selling software as a service could also be
used to alleviate this problem.
Relative advantage had three components, reliability, effectiveness, and
economic advantage. Reliability is normally established based on past track record,
which gets manifest in the brand. However, for innovative new-to-the-market products, where such possibility does not exist, testimonials and endorsements could be
quite helpful.
Effectiveness of software is relatively difficult to demonstrate in the short run.
However, specific functionalities which are not present in competitive offers can be
highlighted as point of difference. This can also be possibly supported by more
subtle use of word-of-mouth recommendations and testimonials from users who are
known to the customer.
Economic advantage is best addressed by showing the life cycle cost. However,
care has to be exercised in making this presentation as it can be perceived differently
by different members of the buying center. Life cycle cost is normally the concern
of the top management, and they may see cost savings in operations (part of which
could be reduction on manpower) as a major advantage. However, if the same presentation is made to end users, this could be quite disconcerting. In such cases, one
may highlight only the ease of operation.
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J. Mukherjee
Risk perceptions could have many dimensions and be difficult to assess. One of
the ways to address this aspect is to keep listing the concerns of the customer and
not to counter the concerns as and when they appear. After the marketer has a reasonably comprehensive list of concerns, all of them can be bunched together into a
set of main concerns and addressed comprehensively. This is very critical as the risk
perceptions keep lingering and the customer starts imagining problems, especially
in case of new products. In a group decision making, the process can become more
complicated. Comprehensive handling has the ability to provide closure, which is
essential in progressing the decision-making process.
Operational novelty has different impacts on the different members of buying
center. Hence, it requires careful handling by the sales and marketing team. The
specific use of operational novelty as a marketing tool is context specific and needs
to be handled carefully. It is normally a serious concern for the operations team and
not the top management. Since any change, howsoever small, requires adjustments
to be made in operations and require people to come out of their comfort zone, there
is likely to be resistance. On the other hand, the top management is likely to look
forward to the benefits that the operational novelty can provide. This aspect is to be
well assessed by the sales team by addressing the different elements of the buying
centers, sensitively and possibly differently.
Limitations
Out of the 300 questionnaires that were sent, only 160 usable responses were
received. Also, the selections of the respondents were convenience based. Thus, the
sample might not be representative of the population.
This research was primarily focused on the product aspects. There could be more
product-related factors like pricing (as Indian consumers are very price sensitive),
which need to be explored. Similarly, there could be considerable impact of the
intangible aspects like the brand name, collaboration with international partners,
etc., which could improve the predictive power of the model.
Perceived risk construct which was used in this model could be further differentiated between product category risk and product-specific risk. For our study, it was
combined. This area needs further research as the consumers may have entirely
different ways to mitigate the different risks.
Several studies have developed and used quantitative instruments to measure adopters
perceptions of predetermined innovation attribute taxonomies. This model builds on
previous research done by developing a comprehensive model for Indian conditions
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211
and empirically validating the model. However, the two broad areas of further
improving the models are as given below:
The software purchase is mostly a business buying; consequently it is a multiplemember decision-making process. There is need to understand which specific
constituent of a buying center was interested in which aspect of the software.
Thus, future research could be conducted on specific target consumers in the
organization, representing different elements of the buying center.
This research was from the product-centric point of view; however, specifically
controlling for or studying intangible aspects like brand associations, previous
relationship with the buying firms, etc., would improve the model.
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Weiss JA, Dale BC (1998) Diffusing against mature technology: issues and strategy. Ind Mark
Manag 27(4):293304
Chapter 16
Introduction
Counterfeit goods refer to any unauthorised product that infringes upon intellectual
property rights like the brand names, patents, trademarks or copyrights (Chaudbry
and Walsh 1996; Kapferer 1995). Counterfeiting goods closely imitate the appearance of the original goods. Counterfeits are those products bearing a trademark that
is identical to, or indistinguishable from, a trademark, registered to another party,
thus infringing the rights of the holder of the trademark (Bian and Veloutsou 2007;
Chaudbry and Walsh 1996). The consumer is the end user in the counterfeit transaction
process and consumer involvement may be attributed to sheer ignorance or in some
R. Mishra (*) A. Shukla
School of Humanities, Social Sciences and Management,
IIT Bhubaneswar, Bhubaneswar, Odisha, India
e-mail: [email protected]; [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_16
213
214
cases as a willing participant (Cordell et al. 1996). Consumers cognitive willingness to purchase the counterfeit goods has become a matter of concern today. The
topic of the research was to examine the psychological factors behind the buying
behaviour, when the products are known to be counterfeits.
Nowadays, counterfeiting has emerged as a severe threat to the economy, which
hampers the original brand value Harvey and Romaine (1985). Previous research
studies revealed that the cases where people prefer counterfeit goods than the genuine ones, being fully aware of the fact that what they were buying were far from
the originals, were mainly due to two reasons: their easy access and amazingly low
prices (Gentry et al. 2001). It remains a fact that there are many people who purchase counterfeit goods and this has become a serious economic problem. Genuine
brand owners invest a huge sum to build a brand name and goodwill for their products, while counterfeit producers use dubious methods to copy the same with minor
and insignificant changes to dupe the owner of the brand, their hard-earned money
by easily using the brand names without having to spare their cost for it. The most
important factor is to understand the reason behind a persons willingness or
unwillingness to seek out and purchase counterfeit goods. As per the evidence
from the past research, about one-third of consumers would knowingly purchase
counterfeit goods (Phau et al. 2001; Tom et al. 1998). Previous research has also
revealed that consumers may be willing to purchase counterfeit luxury products in
order to obtain the benefits with a perceived value relating to the price-quality
trade-off (Cheek and Easterling 2008; Eisend and Pakize 2006; Furnham and
Valgeirsson 2007; Phau and Teah 2009; Phau et al. 2009; Wilcox et al. 2009).
Major researches had been focused on different factors like the marketing skills of
the retailer, shopping environment, product category, brand price, brand image and
country of origin of counterfeit goods (Chakraborty et al. 1997;Yoo and Lee 2012),
with considerable less research on consumers who buy the counterfeit products.
Several studies have examined the various psychological factors regarding consumers buying behaviour in the context of counterfeit purchases. Research has
been done to examine the impact of big five personality, attitude, and materialism
on willingness to buy counterfeit goods (Furnham and Valgeirsson 2007). Previous
studies also suggested that the variables like fashion, lifestyle, perceived social/
emotional value, perceived utilitarian value and perceived economic value significantly influence the buying behaviour of consumers to pay for luxury fashion
brands (Li et al. 2012). Previous studies have hardly examined the role of hedonic
motivation, fashion consciousness and impulsive buying tendency in the context of
willingness to buy counterfeit goods. All the abovementioned variables are related
to other psychological factors like personality and materialism and also have significant relationship with impulsive buying tendency (Lpez and Villardefrancos
2013). So it calls for further investigation to find out whether impulsive buying
tendency has any impact on willingness to buy counterfeit goods or not. The objective of this study is to examine the impact of impulsive buying tendency as a mediator on the relationship between hedonic shopping motivation and fashion
consciousness on willingness to buy counterfeit products.
16
Method
2.1
Participants
The sample included in this research comprises of 355 students from Odisha (India).
Fifty-four percent of the total samples were male and 46 % were female. Age range
was between 17 and 26 years. As for education level, 47 % of the samples were
undergraduates, 22 % were graduates and 31 % had a postgraduation degree.
2.2
Measures
2.2.1
2.2.2
Fashion Consciousness
This study adopted five items from the Fashion Conscious Scale (FCS) developed
by Gould and Stern (1989) to measure respondents level of fashion consciousness.
Examples of the items from the scale are I am very conscious of the fashion related
to my own gender and I pay attention to the way people dressed. Respondents
indicated their agreement on a scale of 1 (strongly disagree) to 5 (strongly agree).
The Cronbachs alpha coefficient was 0.86.
2.2.3
The impulsive buying tendency was assessed by the scale developed by Lin and Chen
(2013). It includes nine items each rated on a five-point Likert scale from 1 (strongly
disagree) to 5 (strongly agree) assessing the buying tendency (e.g. I often buy things
spontaneously). Cronbachs alpha for impulsive buying tendency scale was 0.90.
2.2.4
216
products like clothing, CDs and DVDs, software, watches and shoes on a five-point
scale. In the current study, Cronbachs alpha was 0.80.
2.3
Procedure
2.4
Statistical Analysis
Structural equation models (SEMs) were used in this research to test the conceptual
framework and to investigate relationships among variables using Amos 18. The
goodness of fit of the model was estimated, using the chi-squared test, the 2/df
ratio, the Comparative Fit Index (CFI), the Goodness-of-Fit Index (GFI), the
Adjusted Goodness-of-Fit Index (AGFI) and the Root Mean Square Error of
Approximation (RMSEA). Correlation and reliability analysis were also used to
validate the scales using SPSS18.
Results
The main objective of this study was to determine whether impulsive buying
tendency acts as a mediator between hedonic shopping motivation, fashion consciousness and willingness to buy counterfeit goods. In order to test the role of
impulsive buying tendency as a mediator, we followed the procedure given by
Baron and Kenny (1986). Regression analysis was used to test the mediating effect.
For a mediation model, regression coefficients of all the equations must be significant and R2 of third equation must be greater than the R2 of first equation.
To test the mediating effect of impulsive buying tendency on the relationship
between hedonic shopping motivation and willingness to buy counterfeit goods, we
ran the following regression equations:
WBC = 0 + 1 HSM
(16.1)
IBT 0 2 HSM
(16.2)
(16.3)
16
Equations
R2
Equations
R2
The results obtained are shown in Table 16.1. As the results of the first regression
equation, hedonic shopping motivation significantly predicted willingness to buy
counterfeit goods. On the basis of the second regression equation, hedonic shopping
motivation significantly predicted impulsive buying tendency. Hedonic shopping
motivation and impulsive buying tendency significantly predicted willingness to
buy counterfeit goods in the third equation in Table 16.1.
Similarly to test the mediating effect of impulsive buying tendency on the relationship between fashion consciousness and willingness to buy counterfeit goods,
we ran the following regression equations:
WBC 0 1 FCS
(16.4)
IBT 0 2 FCS
(16.5)
(16.6)
218
Table 16.3 Correlations, means and standard deviations of all the variables
1
2
3
4
1. HSM
1
2. FCS
0.895**
1
3. IBT
0.910**
0.842**
1
4. WBC
0.876**
0.810**
0.877**
1
Mean
35.02
13.67
26.21
14.28
S.D.
11.47
4.82
8.37
4.76
HSM hedonic shopping motivation, FCS fashion consciousness, IBT impulsive buying tendency,
WBC willingness to buy counterfeit goods
**p < 0.01
for the study variables are 0.88 (HSM), 0.89 (FCS), 0.86 (IBT) and 0.87 (WBC) for
each of the four factors, respectively.
Results seem to suggest that impulsive buying tendency act as a mediator
between hedonic shopping motivation, fashion consciousness and willingness to
buy counterfeit goods. Finally, in order to obtain an overall fit of the relationships
between the variables used in the regression, they were subjected to structural equation analysis using the AMOS v. 18.0. Initially, the model tested (Model 1) was
constructed from the regression results and suggests for both the direct effects (of
hedonic shopping motivation and fashion consciousness on willingness to buy
counterfeit goods) and the indirect effects (via impulsive buying tendency).
The results of the structural analysis indicated the value of chi-square and degrees
of freedom as 0 and the probability level cannot be computed. The regression
weights indicated that the direct effect of fashion consciousness on willingness to
buy counterfeit goods was not significant ( = 0.066, p = 0.211). Subsequently, we
tested an alternative model (Model 2).
16
Fig. 16.1 Final model showing the relationship between hedonic shopping motivation, fashion
consciousness, impulsive buying tendency and willingness to buy counterfeit goods
This model restricts the direct path between fashion consciousness and willingness
to buy counterfeit goods. The goodness-of-fit measures revealed that the overall
model exhibits a good fit. The goodness-of-fit indices show, in general, a good
adjustment of the model to the data [2 (df) = 1.16(1), 2/df = 1.16; CFI = 1.00;
GFI = 0.99; AGFI = 0.98; RMSEA = 0.040]. The results of the path analysis are
shown in Fig. 16.1.
All structural paths used in the model between hedonic shopping motivation,
fashion consciousness and impulsive buying tendency were proved to be significant
as p < 0.001. The model demonstrates the mediating role of impulsive buying tendency between hedonic shopping motivation, fashion consciousness and willingness to buy counterfeit goods. The model also revealed the direct relationship
between hedonic shopping motivation and willingness to buy counterfeit goods.
220
and impulsive buying tendency had shown more willingness to buy counterfeit
goods. But in case of consumers having hedonic motivation, they have positive
attitude towards counterfeit goods. Hedonic shopping motivation has a positive
impact on willingness to buy counterfeiting and this relationship is mediated by
impulsive buying tendency. Consumers shopping with hedonic motive are more
attentive towards enjoyment perspectives. They consider shopping as a way of
relieving stress and an escape mechanism from daily life. Consumers with hedonic
shopping motive feel shopping as adventure and a pass time. So, they can buy
counterfeit goods without thinking of consequences. Consumers having impulsive
buying tendency normally shop goods for satisfaction of their inner urge. Impulsive
buyers normally take an immediate decision of purchase.
Some practical implications could be proposed from the findings in the current study.
For instance, marketers need to understand the psychological factors of consumer to
minimize the counterfeit trade. Previous researches in consumer behaviour revealed
that the main reason behind the purchase of counterfeit goods was low prices and easy
access. The present study demonstrates that the reason can be the consumers psychological factors like motivation, perception and habit. This study also has certain limitations that we hope will be sort out in the near future. Firstly, the role of demographic
factors like age, gender, income class and educational background had been excluded
from our investigation. Secondly, we did not segregate the effect of willingness to buy
counterfeit goods for different product categories. Future researchers can take different product categories to compare the counterfeiting. Finally, the variables under this
study are only some psychological factors; there are other variables (perception, affect
and learning) which need to be studied. Besides the psychological factors, other factors like economic and legal factors can be taken into consideration. Despite the various limitations of the study, we hope this research will contribute a lot to the
understanding of the growing counterfeit market.
References
Arnold MJ, Reynolds KE (2003) Hedonic shopping motivation. J Retail 79:7795
Bian X, Veloutsou C (2007) Consumers attitudes regarding non-deceptive counterfeit brands in
the UK and China. J Brand Manag 14(3):211222
Chakraborty G, Allred A, Sukhdial AS, Bristol T (1997) Use of negative cues to reduce demand for
counterfeit products. Adv Consum Res 24(1):345349
Chaudbry PE, Walsh MG (1996) An assessment of the impact of counterfeiting in international
markets: the piracy paradox persists. C J World Bus 2:3448
Cheek WP, Easterling CP (2008) Fashion counterfeiting: consumer behaviour issues. J Fam
Consum Sci 100(4):4048
16
Chapter 17
Introduction
223
224
. Urban et al.
17
Theoretical Background
225
For the effective use of modern IT solutions, several internal and external factors
have to be taken into account. Researchers analyzing the effective use of CRM solutions, technology and other IT solutions, are including different critical organizational factors. Moreno and Melendez (2011) have developed model and found the
fundamental role of the organizational factors (aspects to do with the leadership of
the top management, human resource management, functional integration, and
organizational structure) in the implementation of CRM. Considering that implementing CRM requires changes both in the way a firm is organized and in its business processes (Sin et al. 2005), any model needs to include a variable measuring
the importance and effect of these organizational factors on CRM success. Thus, the
strategy, the organizational structure, and the business processes all need to be transformed to implement CRM, since success in the initiative will depend on creating
the right synergy between technological systems, processes, and people (Xu and
Walton 2005).
Almotairi (2008) has reviewed critical factors of successful CRM although we
found no organizational factor regarding the organizations orientation, the factors
included may represent the starting point for studying process and technological
orientation of organization, since they include process and technological aspects of
these factors. Hung and others (2010) suggested the integrated model with organizational factors (size of organization, employees capabilities in the field of informatics systems, innovativeness of management, and capacity for knowledge
management) that are the most important for CRM solutions implementation.
Davood Karimzadgan et al. (2013) were comparing CRM solutions based on
organizational factors, where management, structures, and employees were
included. They found that organizational factors (management, structures, and
employees) have a major impact on performance of CRM solutions.
Tan et al. (2002) are focusing on five factors needed for effective implementation
of CRM solution: customer-centric strategy, commitments from people, improved
or redesigned process, software technology, and infrastructure. The field-focused
research of Sarmaniotis et al. (2013) deals with factors of effective implementation
of CRM solutions in luxury hotels. The following factors of effective implementation of CRM solutions were identified: effective customer communication strategy,
profitable marketing strategy and IT infrastructure, suitable organizational strategy,
and administrative support.
Avlonitis et al. (2005) were analyzing the relationship among three factors (social
factors, organizational factors, and factors of an employee) and perceived usefulness of CRM solutions, used by an employee in the organization, by using the TAM
model. They found out that there is a positive relationship between each of these
factors and perceived usefulness of the CRM solution. don Lee et al. (2010) identified formal and informal influential factors that have an impact on usefulness of
226
. Urban et al.
ERP system. Among formal factors, the trainings and educations and working environment were included, and communication at the informal factors side. Significant
association was found between trainings and educations on one side and usefulness
of ERP system on the other.
Conceptual Model
According to our preliminary research conducted within several case research studies
and based on published research by other authors mentioned above, we developed
conceptual model presented by Fig. 17.1. The conceptual model incorporates the
relationships among influencing organizational factors, determined by (1) process
orientation, (2) technology orientation, and (3) innovation orientation of organization, which have an impact on the effective use of CRM as well as on the intensity
of implementation and use of CRM solutions. Within this process, the TAM model,
which includes the perceived usefulness of IT solutions and technologies, was taken
into account and its parts have been adapted.
CRM solution focuses on automatization and improvement of processes in organization (Xin et al. 2002). Chen and Popovich (2003) define the CRM solution as
the integrated approach, including the process; therefore, the organization has to be
process oriented for the effective use of CRM solution.
Technology should be considered as the incentive for implementing the CRM
solution (Bose 2002; Ryals and Knox 2001), since it enables the adequate and indepth information that are available in the entire organization, for employees about
all subjects in the market (Payne and Frow 2004; Yu 2001). Research results show
that CRM is a very complex and comprehensive concept of integration of IT (Bull
2003), while Chen and Ching (2004) stress that IT investments on general ensure
higher performance of CRM solution. CRM solution requires the IT to capture,
store, organize, and distribute customer information (Piccoli et al. 2003). Also,
17
227
Chen and Popovich (2003) found the technology to be a very important factor of
CRM solution. Several studies found the positive relationship between the perceived usefulness of new IT solutions and the attitude toward technology
(Vijayasarathy 2004; Plewa et al. 2012). Recent studies focused on the identification
of organizational factors, leading to the successful use of CRM solutions (Yu 2001);
therefore, the usefulness of CRM solution may differ among organizations also due
to organizational factors (Chen and Ching 2004).
Increased use of digital technologies by customers, especially the use of Internet,
changes also the abilities and expectations about customer relations management
(Tamminga and OHalloran 2000). Progress in the field of data technologies, like
data warehousing in data mining, is crucial for working and effectiveness of CRM
solutions (Bull 2003). The CRM itself is not a technology, but is a system focused
to customers, the strategy, and/or the set of business processes and methodology
(Greenberg 2001), but is dependent from the technology. For example, Pan and Lee
(2003) discuss that e-CRM contributed to the expansion of traditional technology of
CRM and became the new channel with the integration of Internet technology.
Communication focused on potential customers can use individual approach by
e-mails and social media (Facebook, YouTube, Twitter, blogs) (Quinton and
Harridge-March 2010).
There are also several researches found in the literature that connect the use of
CRM solution with innovation capacity and ability. Ramani and Kumar (2008) suggested the CRM to be the cocreator of design, maintenance, and promotion of relationships with stakeholders in the market, and as such, the CRM represents the
strategic element for innovative capacity development. Organizations that have
important information about their customers are capable to increase their innovative
capacity to meet the needs of the target market (Ottum and Moore 1997; Souder
et al. 1997). Several studies confirm that triggers of innovations in the firm are
important information about market demands and competition (Lagrosen 2005).
Lin et al. (2010) also stress the important effects of CRM solution on the innovativeness, but it was also found that different levels of CRM solution may have the effect
on different kinds of innovativeness. But no research deals with the perceived usefulness (and its intensity) in regard to the organizations orientation toward
innovations.
In the rest of this paper, three types of orientations process, technology, and
innovation within three frameworks of organizational factors regarding our conceptual model are further explained.
Process Orientation
228
. Urban et al.
and documentation, process measurement and management, process organizational structure, people management, market orientation, supplier view, process
organizational culture, and IT/IS support. In the literature, we can find several
other concepts that define the process orientation of organizations: process-based
organization (OConnell et al. 2006), process enterprise (Hammer and Stanton
1999), process-oriented organization (Kumar et al. 2008), process-focused organization (Neubauer 2009), etc.
The process orientation approach focuses on processes instead on hierarchy
(McCormack and Johnson 2001) and on business processes instead on functional
structures (Reijers 2006). The philosophy of process management is heuristic comprehensive problem-solving, process oriented, focused on customers and based on
facts, incorporated in entire organization (Kohlbacher and Gruenwald 2011).
Management of business processes includes the discovery, design, operations, optimization, and simulation of business processes (Smith and Fingar 2003). Several
researchers also suggested the constructs for measurement of process orientation of
organization (Kohlbacher and Gruenwald 2011; McCormack and Johnson 2001;
Reijers 2006; Vera and Kuntz 2007) with nine different dimensions: process design
and documentation, management commitment, process owner, process performance
measurement, corporate culture in line with the process approach, organizational
structure in line with the process approach, people and expertise, process-oriented
HR systems, and coordination and integration of process projects.
Brocke and Rosemann (2010) defined six important elements of business process management: strategic coordination, governance, methods, IT, people, and culture. Smart et al. (2008) defined the following factors: process strategy, process
architecture, process ownership, measurement of processes, and process improvement, while Lockamy and McCormack (2004) identified the process management
and measurements and process jobs in process view.
Technological Orientation
Innovation orientation is strongly R&D-oriented, is proactive in acquiring new technologies, and uses sophisticated and new technologies in the development of new
products (Cooper 1985; Burgelman and Sayles 1986). Because of their strong commitment to R&D, technology-oriented firms can build new technical solutions and
offer new and advanced products to meet customer needs (Gao et al. 2007). Gatignon
and Xuereb (1997) propose that technologically oriented firms can use their technical
knowledge to build new technical solutions to address the needs of their customers.
A technology-oriented firm tolerates and often encourages employees with
crazy ideas or an instinctive interest in inventing something drastically new. In
such a firm, introducing breakthroughs becomes a strategic and cultural priority
(Hurley and Hult 1998). Yang et al. (2012) indicted that a technology-oriented firm
has the ability to simultaneously focus on internal technological resources (i.e., scientific expertise, design processes, and internal communication) and external
17
229
Innovation Orientation
The earliest papers in the field of innovative stance date back to 1992, when the
researchers started to explain innovative stance as an all-encompassing whole of
innovative programs in organizations, which are strategic in nature (Worren et al.
2002). Kundu and Katz (2003) think that being innovative is an element of the
innovative orientation. Homburg et al. (2002) also understand innovative stance as
a function which is reflected in the number of innovations offered by the company,
insofar as these innovations are available to customer and to the point of how
much these innovations are highlighted. According to Amabile (1997), the key
elements of innovative orientation are as follows: value based on creativity and
innovation in general, risk-taking approach, a sense of pride in the organizational
team, the excitement of being able to do something, and the offensive strategy
with the future prospects.
Innovative approach can lead to competencies in the technological field and
innovative production methods. It also increases employee satisfaction, helps exposing unique talent, and increases the productivity in organization. Apart from that, it
can have positive effects on the brand itself. Innovative orientation can foster the
development of innovative capacities (Branzei and Vertinsky 2006), it positively
affects the firms long-term success, and it enhances organizational flexibility, willingness to change, and the introduction of new products while decreasing organizational inertia (Hult et al. 2004). Innovative orientation implies the openness of the
organization to new ideas and its responsiveness to changes following the adoption
of new technologies, resources, skills, and administrative systems. Innovative attitude is a key factor in overcoming barriers and improving the ability of organizations to successfully adopting or implementing new systems, processes, or products
(Zheng Zhou et al. 2005).
230
. Urban et al.
Conclusion
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Chapter 18
Introduction
235
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K. Sharma et al.
The authors feel that this gap is a manifestation of the difference between how the
prevailing marketing pedagogy perceives the consumer, the consumers voice, how
it incorporates this into the curriculum, and how the industry formats the marketing
function. Essentially, this means that the academia and the industry differ on issues
of indentifying their consumer and capturing the consumers voice.
The question, therefore, emerges: What is the role of academics in the field of
marketing? Is it to provide basic skills to students who are preparing to join the
industry? Or, is it to conduct research, focus on understanding the problems and find
solutions to the same, and evolve framework and theories that the industry can apply
to improve its functioning? Often, there is a lack of clarity on who is expected to
lead, as that defines the agenda of various stakeholders.
Therefore, the principal endeavor here is to identify the critical assumptions and
differences in perspective. Some of the concerns explored here are as follows.
When we say voice of the consumer, whose voice are we talking about? Who
exactly is this consumer? Businesses across the board usually only focus on the
customers who have the ability to pay for their products of services, typically missing out the obligates who voice their rejection and the beneficiaries who are entitled
to certain types of gains (Bolton et al. 2004; J Mark Manag 2012). This creates a
gap, for while the academia would cover all conceptual possibilities, the industry
chooses to focus on what is practical and economically viable.
Both marketing education and businesses seem to be doing well as regards
capturing voices of advocacy and complaints, but do they truly manage to capture
rejection on any level? From a practical point of view, this poses a big problem
because trying to capture such voices could be extremely expensive, notwithstanding questions about the utility. From a practitioners point of view, this problem may
go even deeper. Capturing the voice of rejection could potentially bring up issues of
inefficiency on the practitioners end, and hence, the latter is unlikely to be interested in the subject. The question arises, should academics insist on pursuing such
areas or should they leave it to the discretion of the industry?
However, for some business organizations, it could be important to capture the
consumers voice of rejection and understand the reasons behind it in order to
improve performance. It is a voice of rejection again when a consumer switches to
competition or chooses substitute products/services are we doing enough to capture the message therein? Who is responsible for capturing the voices of consumers
from these various categories, to what end can these be studied, and whether the
system followed in the industry encourages such an endeavor or not?
For example, in case of a hospital, who may be considered the consumer? Is it
the patient who avails himself/herself of its products/services or the insurance company that pays the bills, or is it the doctors who provide their skills, or is it the government that is responsible for conducting checks and inspections and issuing
necessary licenses, etc.? In this way, all businesses, large and small, find their consumer on various levels, and they all have a varying set of demands they expect to
18
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K. Sharma et al.
It may even be suggested that the reward systems ingrained in corporate practices
pose a threat to the intention to capture and understand the consumers voice.
Consumers do not directly reward managers they reward the organization which
in turn rewards its managers, and thus, managers are in a constant dilemma over
whom to esteem more as the consumer: their organization or the user of the products/
services of their organization. And these two are often found to be very different and
distant in nature. This causes a major gap in terms of developing effective marketing
strategies.
This, in turn, has large-scale implications on how marketing is perceived,
practiced, and taught. The role of marketing has undergone a sea change from being
perceived and practiced as a function to occupying a more integral role in the
marketplace as an activity. Today, it has long-term implications and a wider application that integrates finance and operations by taking into account customer satisfaction as well as the consumption of organizational resources.
Essentially, this calls upon the discipline of marketing education to widen its
scope, acquire a more holistic approach that goes beyond short-term market considerations, and positions itself at the center of the cross-functional process of a
service-centered business model (Vargo and Lusch 2004). It requires that marketing
education equip students with a problem-solving approach and the ability to understand its consumers, attract new ones, and retain its existing lot, rather than focus on
providing specific techniques that may prove useful in solving particular problems.
Looking to the future of marketing as an educational discipline in the dynamic
world of business, growth would have to mean a consumer-driven activity, whose
individual components all work in tandem with understanding and innovation.
Conclusion
Finally, the pursuit of clarity in this regard is affected by a potential conflict of interest:
the source of funding for academic research. In many cases, industry is the source
of this funding, giving rise to several questions: The industry, with its particular set
of priorities, directing research is this the ideal situation? Can academia work with
full freedom, critically evaluate the existing paradigm, and achieve its objective of
doing what is good for society within this set up?
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2:2122
Chapter 19
1 Introduction
Prior to the 1990s, stock exchanges worldwide were operating as mutual organisations.
In the early 1990s, stock exchanges started going for major organisational and
operational changes. One of the most noted changes was demutualisation. The
inadequacy of proper governance system and transparency in many exchanges
had eroded the investors confidence. This was the major driving force behind
demutualisation of stock exchanges. Also, increasing conflicts in the stock exchanges
S. Goel (*)
Faculty- Finance, MDI, Gurgaon, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_19
241
242
S. Goel
members interests and tough competition led to a reduction in the stock exchanges
wealth which led to a change in the stock exchange governance structure for demutualisation (Serifsoy 2006). The increasing competition among the stock exchanges,
global business horizons and the advent of new information technology necessitated
the move of demutualisation.
The management structure of most of the Indian stock exchanges was dominated
by the brokers; therefore, for better governance, it was imperative that these
exchanges were corporatised. Thus, corporate governance emerged out as the most
essential factor in this process of demutualisation. The objective of a stock exchange
and of the brokers trading on them are different; therefore, brokers being the part
of management also can often lead to a conflict of interests, and, in most cases,
the brokers have prioritised their interest than larger stakeholders. The evidence is
in the form of Harshad Mehta and Ketan Parekh in the past.
So, demutualisation was introduced as a measure to check this as it results in the
separation of the ownership and brokerage activity. Through demutualisation, a stock
exchange becomes a corporate entity with its own objectives, and it transforms from
a non-profit organisation to profit-making company. Demutualisation is the process
through which any member-owned organisation becomes a shareholder-owned
company. This company could either be listed on a stock exchange or closely held
by its shareholders (ET).1 Several researches and discussion papers have defined
the concept of demutualisation as given below.
2 Definitions ofDemutualisation
The demutualization of an exchange is a process by which a non-profit
member-
owned organization is transformed into a for-profit shareholder
corporation. Ownership is somewhat open (The World Federation of Exchanges,
WFE 2005, Cost and Revenue Survey 2005, annex 1, p.37).
The transformation of an exchange into a for-profit shareholder-owned company
is referred to as demutualization. In most cases, the demutualised exchange
becomes a for-profit enterprise (IOSCO, IOSCO Discussion paper, 2000, p.1).
The transformation of exchanges from mutual to demutualised structure involves
two key features:
(a) Change in the ownership structure
(b) Change in legal as well as organisational form
Both need to be accompanied by adequate safeguards to ensure appropriate
governance.
243
3 Motives forDemutualisation
The most obvious motive and benefit of demutualisation is that it leads to the
separation of the ownership and control of stock exchanges from the trading activity
as discussed above, which eliminates the conflict of interest between exchange and
broker-members. This reduces the chances of manipulation of peoples money by
the brokers. Thus, the most important benefit is better governance.
244
S. Goel
5 Demutualisation inIndia
5.1 History
Rameshan (2002) cited that Demutualisation has been experimented in India even
before the concept came to be propounded internationally. The Over The Counter
Stock Exchange of India, promoted and incorporated in 1990 by financial institutions as a non-profit company under Section 25 of the companies Act, was a
245
Demutualised exchange
Euronext
The NASDAQ
NYMEX
Tokyo Stock Exchange
Osaka Stock Exchange
Chicago Mercantile Exchange
Toronto Stock Exchange
Kuala Lumpur Stock Exchange
Chicago Board of Trade
NYSE
BSE
Year
2000
2000
2000
2001
2001
2002
2002
2004
2005
2005
2005
246
S. Goel
brokers, into a for-profit public limited company. However, the underlying purpose
of demutualisation in India is absolutely different from that in the United Kingdom.
In India, demutualisation was mandated by the government as a regulatory measure
for ending the brokers control over the exchanges. But the London Stock Exchanges
demutualisation was entirely its own voluntary decision, aimed at developing its
business in the fast-changing and globalising world. This step was expected to
improve its international competitiveness, provide greater flexibility, facilitate
speedier decision-making and enable it to form international alliances, as and when
necessary. In fact, the voluntary route is the international norm.4
5.1.1 Focus
1. The representation of stockbrokers on the governing board of each exchange is
restricted to a maximum of one fourth of the boards strength, the remaining
three fourths of the directors being appointed in the manner specified by SEBI
from time to time.
2. The aggregate shareholding of broker-shareholders (i.e. shareholders having
trading rights as brokers) is limited to a maximum of 49% of the exchanges
equity capital.
3. A minimum of 51 % of the equity capital is to be held at all times by public other
than broker-shareholders.
4. No broker-shareholder is allowed to have more than 5% voting rights.
5. The demutualisation scheme is individual exchange-based scheme, prescribing
a mandatory model. The exchanges, which are unable to comply, will have to
close down. Thus, demutualisation is bound to affect the overall structure of
Indias exchanges.
4
Gupta L.C., (2013) Demutualisation of Indian stock exchanges: A critical evaluation and
some suggestions, http://www.scmrd.org/Demutualisation%20of%20Stock%20Exchanges.pdf.
Accessed on August 7, 2013
247
As per SEBI (2002), presently, out of 25 stock exchanges in India, there are
nine recognised operational stock exchanges in India.5
1 . Ahmedabad Stock Exchange Ltd.
2. Bangalore Stock Exchange Ltd.
3. Bombay Stock Exchange Ltd.
4. Calcutta Stock Exchange Ltd.
5. Delhi Stock Exchange Ltd.
6. Madhya Pradesh Stock Exchange Ltd.
7. Madras Stock Exchange Ltd.
8. National Stock Exchange of India Ltd.
9. Bangalore Stock Exchange Ltd.
Few of them have lost their recognition status, for example, Bhubaneswar Stock
Exchange Ltd.s recognition was valid up to June 4, 2013. The rest have some or the
other litigation cases going against them in the Court. For example, due to pending
litigation before the Honble Madras High Court, Coimbatore Stock Exchange Ltd.
(CSX) has not filed application for renewal of recognition which expired on
September 17, 2006. The Hyderabad Stock Exchange Ltd. (HSE) failed to dilute at
least 51% of its equity share capital to public other than shareholders having trading rights on or before the stipulated date, i.e. August 28, 2007. Consequently, in
terms of section 5(2) of the Securities Contracts (Regulation) Act of 1956, the recognition granted to HSE got withdrawn with effect from August 29, 2007. This
explains the increasing regulation of SEBI on stock exchanges for corporate
governance.
6 Demutualisation Process
Demutualisation takes place in stages and can take different forms.
Initially, the members rights are exchanged for shares in the entity and become
legal owners of the organisation.
Entities which plan to raise capital for growth raise it from outside.
Pursuant to privatisation, demutualised exchanges have two options:
Remain private
List and remove all restrictions on trading
For many exchanges, the private placement is an interim activity.
The Step-by-Step process is described in Chart19.1.
5
http://www.sebi.gov.in/sebiweb/userview/detail/2/388/No%20of%20Stock%20Exchange.
Accessed on December 10, 2013
248
S. Goel
Mutual Exchange
Member Controlled
Member Owned
Private Company
Listed Company
(with restrictions)
Listed Company
(no restrictions)
Widely held
shares
No restrictions
7 Demutualisation toGovernance
Exchanges, when run as mutual associations of traders and brokers, allow members
exclusive rights of access to trading systems and platforms. They become a monopoly
of the brokers who enjoy the entire profits from the intermediation of a common man.
As the owners of these mutualised exchanges, they imposed rights to trading and
disallowed direct access to the trading floor to any outsiders. They were also not
open to any change. This was leading to close-ended market operations with poor
governance structure.
With the growing awareness of a common investor about his/her rights and
manipulations by brokers, governance of these exchanges became a major issue.
As a result, it has generated pressures on these exchanges to adopt demutualisation.
Under demutualisation, there is separation of ownership from membership that
automatically provides trading rights. This segregation helps in effective corporate
governance if there are accompanying improvements in the incentive structure
(Steill 2002).
The 1992 Cadbury Report (Cadbury 1992) described corporate governance as
the system by which companies are directed and controlled.6 OECD in order to
have efficient corporate governance system across the globe focused on five areas:
http://www.ecgi.org/codes/documents/cadbury.pdf. Accessed on August 11, 2012
249
(1) the rights of shareholders, (2) the equitable treatment of shareholders, (3) the role
of stakeholders, (4) disclosure and transparency and (5) the responsibilities of the
board (OECD 1999).
Elliot (2002a, b) highlighted that exchanges with public accountability are
required to have special focus on corporate governance on account of investors
demand. Investors need sound corporate governance system for better performance
of their businesses. It comprises of the composition of the board of directors and key
committees, financial reporting requirements for the exchange.
So, the concept and scope of corporate governance, as discussed above, can
easily be well extended to the process of demutualisation of stock exchanges.
The demutualisation is the result of the need for a transparent and well-regulated
stock exchange. It is a step towards ensuring better governance in stock exchanges.
Domowitz and Steil (1999), who examined interrelationships between stock
exchange automation, governance and quality of markets, have identified several
benefits of the demutualised stock exchanges and are of the opinion that the primary
driver for such benefits is the favourable governance structure of demutualised
exchanges. The genesis of the National Stock Exchange goes to the misgovernance
of BSE.It was plagued with a variety of problems, particularly, outdated trading and
settlement procedures and lack of investor protection. Therefore, the issue of a
well-regulated governance system in the Indian stock exchanges has become all the
more relevant in the light of the risk management and surveillance function.
7
8
250
S. Goel
251
In order to decrease broker influence on the board, the exchanges have appointed
independent directors or directors that are non-trading owners.
To ensure that the management of the exchange acts not only in the best
interests of the shareholders but also conducts the business in a prudent manner,
there is a system of board performance evaluation. The management should
be accountable to the board, which would decide the managements appointment
and remuneration, supervise the strategic direction, audit the financial and
operational results, including risk management and, if needed, execute the
removal of management.
252
S. Goel
Demutualisation stages
20th May 2005
The BSE (Corporatisation and
Demutualisation) Scheme, 2005
8th August 2005
Incorporation of Bombay Stock
Exchange Limited
12th August 2005
Certificate of Commencement of
Business
19th August 2005
BSE becomes a Corportae Entity
(http://www.sebi.gov.in/press/2005/200579
.html)
Board structure
Non-Executive Chairman 1
MD &CEO 1
Public Interest Directors 3
Shareholder Directors 3
Management Team 4
excld. MD &CEO
9
http://www.livemint.com/Home-Page/qQ7KFGKPGzjPToswQkp0XN/BSE-demutualised-May
18 2007. Accessed on August 8, 2013
10
http://www.bseindia.com/static/about/introduction. Accessed on August 8, 2013
253
8.2 NSE
The National Stock Exchange (NSE) is Indias leading stock exchange and got
incorporated in November 1992 as a tax-paying company. It was promoted by the
leading financial institutions essentially led by IDBI at the behest of the Government
of India to provide a modern, fully automated screen-based trading system with
national reach.
NSE has played a catalytic role in reforming the Indian securities market in
terms of microstructure, market practices and trading volumes. It has demutualised
structure, screen-based trading, dematerialisation and electronic transfer of securities
and professionalisation of trading members.
The corporatisation structure of NSE (2001, 2002) is discussed below.
Features
From day one of incorporation on November 1992, NSE has adopted the
form of a demutualised exchange the ownership, management and trading are in the hands of three different sets of people.
NSE is owned by a set of leading financial institutions, banks, insurance
companies and other financial intermediaries and is managed by professionals, who do not directly or indirectly trade on the exchange.
Its board comprises of senior executives from promoter institutions; eminent professionals in the fields of law, economics, accountancy, finance,
taxation, etc.; public representatives; nominees of SEBI; and one full-time
executive of the exchange.
While the board deals with broad policy issues, decisions relating to m
arket
operations are delegated by the board to various committees constituted by
it. Such committees include representatives from trading members, professionals, the public and the management. The day-to-day management of
the exchange is delegated to the managing director who is supported by a
team of professional staff.
Demutualisation
November 1992, incorporation
April 1993, recognition as a stock exchange
254
S. Goel
Board
Chairman 1
Vice-chairman (shareholder director)-1
MD and CEO 1
Public interest director 5
Shareholder director 3
http://www.nseindia.com/global/content/about_us/facts_figures.htm
Accessed on August 8, 2013
9 Conclusion
Corporate governance is the need of the hour, and it is equally applicable to stock
exchanges. With the changing structure of stock exchanges globally towards corporatisation, for competition and governance, it is hoped that with demutualisation,
Indian stock exchanges would also achieve that soon. The cases of BSE and NSE
indicate the trend towards successful corporatisation for infusing transparency
and fairness in the mind of investors, in particular retail investors, about their
trade practices. That is the reason why demutualisation of Indian stock exchanges
was regulated after 2004, and therefore, all the new stock exchanges post 2004
automatically fall into this umbrella.
The demutualisation of stock exchanges offers them an ample range of benefits,
abolishment of the members monopoly, better investors response and higher level
of investments. But, the inherent problems and issue related to demutualisation, as
discussed above, have to be kept in mind for proper implementation and getting
results. Stock exchange organisational structure will only deliver the results if the
governance is practised not just preached.
Undoubtedly, demutualisation improves corporate governance of stock exchanges,
but it also raises several concerns. These are discussed below.
255
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Chapter 20
257
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S. Chhabra
Introduction
From the viewpoint of the classical economist, price allocates goods and services in
the marketplace. For the consumer it represents the cost of a purchase in monetary
terms. For the seller it motivates a level of supply and acts to allocate economic
resources on the production side. Marketers have long acknowledged that the
pricing decision is one of the most important components of the marketing mix; the
theoretical attention paid to pricing is certainly not reflected by the wealth of techniques in the field of marketing research.
Zeithaml et al. (2006) proposed that price serves as a proxy for quality for
customers; therefore, it must be determined very vigilantly. Many authors have
identified the importance of pricing for every companys profitability, mainly
because it is the only element of the marketing mix that generates revenues for a
firm, whereas all other elements of the mix are associated with costs (Kotler et al.
2006). In addition, Shoemaker et al. (2006) suggested that pricing is an overriding
force in attracting attention and increasing sales and that it can also have major
influence on customer loyalty. Despite the aforementioned significance of pricing,
several authors have indicated that pricing is the most deserted element of the marketing mix (Avlonities and Indounas 2006; Hoffman et al. 2002).
The question of pricing new products acts as a key challenge for management
(Dean 1969). Research has focused on normative pricing strategies for new products (e.g., Noble and Gruca 1999), essentially skimming and penetration, which are
commonly used in practice (Lowe and Alpert 2010). The usage of these pricing
strategies for new product success has been investigated rather descriptively on a
diffusion level as part of a bundle of other strategic and tactical decisions (e.g.,
Hultink et al. 1998, 2000). However, in practice, the decision for either strategy is
often difficult (Lowe and Alpert 2010) and remains to be a matter of sophisticated
judgment (Dean 1969, p. 170). One important reason for the difficulty faced in
pricing decisions is the lack of knowledge concerning customer reactions to pricing
strategies. The market researcher, who is confronted with one or many valid questions, could be asked about consumers perceptions of and reactions to prices.
Market researchers have developed a number of attitude scales on price
consciousness. As noted by Gabor & Granger (1977), the price setter must know the
extent of price consciousness to determine the importance of pricing in the marketing mix variable, while price consciousness itself is not measurable, price recall has
been used in the past as a reasonable substitute. However, this substitution leads to
problems, because price recall is an indicator of price awareness, while price consciousness represents a deliberate effort on the part of buyers to search for lower
process (Lilien and Kotler 1983). The difference between actual price and recall
price (or price image) is of concern to the seller because it provides insight into the
buyers perception of value, as well as the potential response to actual price
adjustments.
Marketing research has long recognized the importance of price optimization.
Survey research can help explore those pricing questions. Survey pricing evaluation
259
can be thought of as a continuum that moves from quick and easy but less precise to
complicated but more accurate methods. There are four commonly used research
methods for obtaining data used to determine prices for new products:
The direct approach, where you simply ask a representative sample of their
willingness to pay (WTP)
Indirect methods such as the Gabor-Granger model (GG-model) based on data
elicited from respondents on their willingness to pay for a product innovation, a
service, or concept at various price points
Traditional van Westendorps model (VW model) where you ask a series of
questions that target the upper and lower price boundaries
Product/price mix methods, such as discrete choice, where you ask the sample of
respondents to choose between numerous product scenarios varied by feature set,
price, and brand
In this work we shall describe these methods briefly and then explicitly work on
van Westendorps model to determine the optimum price point of Vivel Cell Renew
body lotion (ITC product) for SKUs of 250 ml.
2
2.1
Literature Review
Direct Price Techniques
Direct methods are based on willingness to pay (WTP) estimation. In this approach
a simple open-ended question regarding WTP is asked for a specific product. The
respondents answer to the question: What is the highest price you would be willing
to pay for product X? This approach only works in special circumstances. Since real
money is on the line, respondents have an incentive to give realistic stated
WTP. There are advantages associated with this technique such as the data is easy
to collect and suitable for new products and little prior knowledge is required from
respondents. But this method suffers serious drawbacks. Particularly, it was observed
that respondents often overstate their price sensitivity. Also, though a little prior
knowledge is typically required, if the new product concept is very unusual, respondents may not have any notion what price range is appropriate.
2.2
Indirect methods are generally more precise than direct methods as respondents are
confronted with more realistic scenarios. Gabor-Granger technique is a practical
and convenient pricing method to determine the maximum price a respondent is
willing to pay for a given product (Gabor and Granger 1965). GG-model is suitable
for a new product development. It aims to establish the maximum price each respondent is willing to pay for a given product using a series of predetermined price
260
S. Chhabra
points (Gabor and Granger 1965). For this method various price levels are set and
the product is described to a sample of respondents with a randomly chosen price
from the predetermined list attached.
The respondent is asked her willingness to purchase the product at that given
price. If the respondent is willing to purchase the product at that price, the product
is shown again but this time with a randomly chosen higher price from the predetermined price list and her willingness to purchase asked. If the respondent is not
willing to purchase the product at the first price shown, the product is again shown
to her but with a randomly chosen lower price from the predetermined list and her
willingness to purchase elicited. This pattern is repeated several times with lower
and higher prices taken from the predetermined price point list until the highest
price point a respondent is willing to pay is determined (Gabor and Granger 1965).
The approach is somewhat limited as price is not always a conscious variable,
competitive price awareness is not always high, and pricing often varies across
distributors (Gabor and Granger 1977). It is best suited for pricing situations that are
later in the product development cycle and the company has a clear idea of range of
prices they want to use.
2.3
General conjoint method and discrete choice method (DCM) classically embrace
additional variables like covariates of brands, size, demographics, etc. DCM is best
in situations when simulating immediate response to competitive offerings, especially brand and price studies. Decisions are made on the basis of relatively few,
well-known, concrete attributes. Consumers make these decisions on the basis of
competitive differences among attributes given and the possible interactions between
the levels of different attributes of what the company wants to account for. This is a
realistic approach imitating actual choices people are faced with in the store.
As described by Akiva and Lerman (1985), DCM studies for pricing are
performed by asking a person to choose among competing products at different
prices. Alter the prices and/or product attributes and ask the respondent to choose
again. After which we can build a model from that data to predict the likelihood that
a person will choose a specific product given the relative prices of the products in
the test. Through experimental design, balanced (orthogonal) sets of choice tasks
are produced (Wedel and Kamakura 1999). The advantages of this approach is that
it is reflective of real-world marketplaces with competing products, it can put up
conditional variables, brands can be customized to match market reality, it avoids
impossible combinations and is easy to administer, and it can capture interactions
more efficiently than a full-profile design (Train 2003). The disadvantage of this
approach is that it is difficult to handle many attributes and also knotty to truly predict preference share (not market share), this approach assumes some awareness
and distribution, and the results are based on calibration which uses several assumptions that may not be realistic (Train 2003).
2.4
261
262
S. Chhabra
low burden for researcher. On the other hand, there are certain disadvantages as
well like respondents often overstate their price sensitivity, results can be unstable
as even small changes in the sample can result in large changes in the price curves,
and the range of acceptable price can be quite large. Since there is an inherent
assumption that price is a reflection of quality, the technique is not useful for a true
luxury good. The prices given by respondents are believed to represent the actual
out-of-pocket expenses. This permits the product marketer to gain some understanding of the effects of promotional activities (on-shelf price discounts or coupons). The PSM has already been applied by a lot of companies especially with
fast-moving consumer goods (coffee, margarine, beer, detergents, toilet tissue,
etc.), with services (newspaper subscription, hairdressers tariffs, etc.), and with
durables (electrical razors, sewing machines, mens suits, etc.).
3
3.1
Methodology
Assumptions
3.2
Approach
For each of the four price questions, the cumulative frequencies are plotted against
the current price on the same graph. Note that the standard method requires that two
of the four cumulative frequencies must be inverted in order to have the possibility
of four intersecting points. Conventional practice inverts the cumulative frequencies
for too cheap and cheap (see Fig. 20.1).
The general explanation of intersecting cumulative frequencies varies. A common description of the intersections is that the crossing of too cheap and expensive can be the lower bound of an acceptable price range (Wildner and Conklin
2003). Some describe this as the point of marginal cheapness or PMC. Similarly,
the intersection of the too expensive and cheap lines can be viewed as the upper
bound of an acceptable price range. An alternative description is the point of marginal expensiveness or PME. The range between these two points shows the area
of the price acceptable for most consumers (Westendorp 1976).
An intersection where there is generally more agreement is the point at which the
expensive line crosses the cheap line. This is described as the indifference
263
price point or IPP. The IPP refers to the price at which an equal number of
respondents rate the price point as either cheap or expensive (Westendorp 1976).
Finally, the intersection of the too cheap and too expensive lines represents
an optimal price point or OPP. This is the point at which an equal number of
respondents describe the price as exceeding either their upper or lower limits.
Optimal in this sense refers to the fact that there is an equal trade-off in extreme
sensitivities to the price at both ends of the price spectrum (Westendorp 1976).
For the purpose of this study and to meet the research objective for this project,
we take a product from ITCs personal care brand Vivel which recently launched
Cell Renew a skin care regimen comprising a Face Moisturizer, Hand Crme, and
Body Lotion, targeted towards the mid-premium segment (based on SEC classification) of the market. Currently competing body lotions like Dove, Garnier, Lakme,
Lotus, Nivea, and Vaseline are available in the market at between Rs. 130 and
Rs. 270 for 250 ml. With the help of the PSM model, we would attempt to gauge the
price point at which the consumers intend to purchase the 250 ml bottle of Vivel
Cell Renew body lotion.
A two-step quantitative approach was undertaken to understand the pricing of
Vivel Cell Renew body lotion 250 ml (see Appendix A1 for questionnaire). Step
1 is an exercise on price sensitivity meter (PSM) for understanding the optimal
range of price, respondents were exposed to the Vivel Cell Renew pack and then the
PSM was conducted. Each respondent evaluated the price for the 250 ml SKU
through the PSM. Step 2 is finding out the purchase intention and price perception
at various price points. Post-PSM for each SKU, a few price points of VCR (Vivel
Cell Renew) were exposed to the respondent and their purchase intention and price
perception were gauged using a five-point Likert scale.
Respondents were recruited purposively with quota sampling in and around the
areas of Delhi. According to Malhotra (2004), quota sampling is a two-stage
264
S. Chhabra
Analysis
In this study, the PSM model indicates that consumers want the price of the 250 ml
SKU at Rs. 165 which marks the intersection of the too cheap and too expensive lines representing an optimal price point or OPP. This is the point at which
an equal number of respondents describe the price as exceeding either their upper or
lower limits (see Fig. 20.2).
But from the marketers point of view, the best price is the point at which the
expensive line crosses the cheap line which is between Rs. 175 and Rs. 180.
This is described as the indifference price point where respondents rate the price
point as either cheap or expensive. The upper threshold is between Rs. 190 and
Rs. 200, i.e., the point of marginal expensiveness. The lower threshold is between
Rs. 150 and Rs. 160, which is the point of marginal cheapness (see Fig. 20.2).
Now, to get to know the exact price for the marketer, we calculate the percentage
risk of rejection which is calculated as the percentage difference between price
points considered too cheap and price points considered too expensive. A price point
265
Rs. 200
17.5
Rs. 210
25.0
Rs. 170
94
91
Rs. 190
69
112
Rs. 225
22
47
Rs. 170
80
93
Rs. 190
64
63
Rs. 225
17
20
of around Rs. 190 is viable for 250 ml VCR. However, price at/above Rs. 200
increases the risk of rejection (see Table 20.1). From Table 20.1, we can see that with
a difference for price points between Rs. 190 and Rs. 170, the percentage rejection
is just 2.1 %. But with the change in price points between Rs. 200 and Rs. 190, the
percentage rejection is 10.4 %, and between price points Rs. 210 and RS. 200, it is
7.5 %. Up to Rs. 190 the incremental rejection is ~2 %. Beyond that it increases
significantly.
The intention to purchase data further supports that Rs. 190 as the most viable
price point (see Appendix A3). From Table 20.2, it is clear that there is a difference
for only 25 respondents for the option of will definitely buy between the price
points Rs. 190 and Rs. 170, but for the price points between Rs. 225 and Rs. 190,
the difference for the same option goes up to 47%. For the option will definitely/
probably buy, the gap increases to 65 respondents for Rs. 225Rs. 190 (see
Table 20.2).
For the price perception (see Appendix A3), Table 20.3 shows two options of
priced just right and priced just right/can be higher. The gap between the price
points clearly shows that Rs. 190 is the appropriate price as the gap for the option
price just right decreases from 24 to 47 respondents when the price rises from
Rs. 190 to Rs. 225.
Among the profile of rejecters, 156 people rejected at price Rs. 190 who belonged
to younger age group of 2029. Also, the rejecters were mainly Vaseline users
followed by Nivea at Rs. 190 (Table 20.4).
Therefore, from the above discussion, we can conclude that the range of low
rejection extends from Rs. 170 (what the consumers want) up to Rs. 190 (what the
manufacturer can go up to). The proportion of rejection is low and rejecters are
predominantly younger and Vaseline users. However, pricing VCR at/over Rs. 200
266
S. Chhabra
Price points
Rs. 170
Age group
2029 years
78
3035 years
162
Most often used brand
Dove
19
Garnier
58
Lakme
62
Lotus
19
Nivea
39
Vaseline
43
Rs. 190
156
84
43
45
12
17
55
68
increases the risk of rejection significantly, that is, by 10.4 %. Thus, the 250 ml
Vivel Cell Renew SKU can be priced around Rs. 190, but price should be below Rs.
200 (Table 20.5).
Pricing research is one of the core methodologies in custom research. There are a
multitude of approaches one can take and the exact method depends on the particular circumstances of the request. We described different direct and indirect
techniques and explained van Westendorps model with application in practical
marketing research for evaluation of optimal prices for products like Vivel Cell
Renew body lotion. The optimal price point figured out was Rs. 190 for 250 ml
Vivel Cell Renew (Table 20.6).
The classic PSM analysis can provide first indications towards optimal prices.
Nonetheless, this traditional analysis method based on intersections needs to be
modified and complemented to deduce concrete recommendations for applied price
management. While the PSM approach has the nice property of forcing the consumer
to think about rational price ranges, it may artificially make them overly price
sensitive by forcing internally rational responses. That is, consumers might think
that a laptop for Rs. 50,000 is too much, when in reality they might defer payment
by using a credit card. The intersections are not linked to the target system of a
company. A company intends to optimize either profit or turnover, but none of the
intersections have a link with the companys turnover or profit goals (Hoffman et al.
2002; Wildner and Conklin 2003).
Further, this technique works well when testing experience-related products like
skin cream or razor, but modifications to the technique may be useful when the
product is a new to the world idea and consumers do not have a precedent for
determining what price would be reasonable.
267
Appendices
Appendix A1: Questionnaire
From the given price Range please choose a single appropriate answer for the
questions given below:
At what price does this product become too cheap, that you would question its quality
and not buy it?
At what price does this product start to seem cheap to you, that is, when does it start
to seem like a bargain?
At what price do you perceive that the product is beginning to get expensive, so that
it is not out of the question, but you would have to give some thought to
buying it?
At what price does this product become too expensive, that you would not consider
buying it?
At the given prices points please indicate your intention to buy Vivel Cell Renew
Will not buy it (1) May Or May Not Buy It (2) Will Probably Buy It (3) Will
Definitely Buy It (4) Will Absolutely Buy It (5)
Rs 150
Rs 170
Rs 190
Rs 225
268
S. Chhabra
At the given prices points please indicate your price perception to buy Vivel Cell
Renew
It Should Be Priced Much Lower (1) It Should Be Priced Slightly Lower (2)
It Is Priced Just Right (3) It Can Be Priced Higher (4) Priced just right/Can be
higher (5)
Rs 150
Rs 170
Rs 190
Rs 225
AGE
MOST OFTEN USED BRAND
Too cheap
100 %
20 %
10 %
3%
3%
2%
0%
0%
0%
0%
0%
0%
0%
0%
Cheap
100 %
99 %
85 %
50 %
33 %
21 %
12 %
7%
1%
1%
0%
0%
0%
0%
Expensive
0%
0%
3%
8%
19 %
33 %
46 %
63 %
73 %
83 %
89 %
97 %
100 %
100 %
Too expensive
0%
0%
0%
1%
2%
5%
7%
17 %
25 %
36 %
45 %
58 %
66 %
100 %
269
Rs. 150
240
Rs. 170
240
Rs. 190
240
Rs. 225
240
6
15
30
89
100
5
10
40
94
91
14
12
34
68
112
65
34
72
22
47
5
20
65
27
123
9
48
80
10
93
31
65
64
17
63
67
110
17
26
20
References
Akiva MB, Lerman SR (1985) Discrete choice analysis. MIT Press, Cambridge
Avlonities G, Indounas K (2006) Pricing practices of service organizations. J Serv Mark
20(5):346356
Dean J (1969) Pricing pioneering products. J Ind Econ 17(3):165179
Gabor A, Granger C (1965) The pricing of new products. Sci Bus 3:312
Gabor A, Granger CW (1966) Price as an indicator of quality: report on an enquiry. Economics
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Gabor A, Granger CWJ (1977) Pricing, principles and practices. Heinemann Educational, London
Hoffman KD, Turley LW, Kelley SW (2002) Pricing retail services. J Bus Res 55(12):10151023
Hultink EJ, Griffin A, Robben HSJ, Hart S (1998) In search of generic launch strategies for new
products. Int J Res Mark 15(3):269285
Hultink EJ, Hart S, Robben HSJ, Griffin A (2000) Launch decisions and new product success: an
empirical comparison of consumer and industrial products. J Prod Innov Manag 17(1):523
Kotler P, Bowen J, Makens J (2006) Marketing for hospitality and tourism, 4th edn. Prentice Hall,
Upper Saddle River
Lilien GL, Kotler P (1983) Marketing decision making: a model-building approach. Harper &
Row, New York
Lipovetsky S (2006) Van Westendorp price sensitivity in statistical modelling. Int J Oper Quant
Manag 12(2):141156
Lowe B, Alpert F (2010) Pricing strategy and the formation and evolution of reference price perceptions in new product categories. Psychol Mark 27(9):846873
Malhotra NK (2004) Marketing research: an applied orientation. Prentice Hall, Upper Saddle
River
Noble PM, Gruca TS (1999) Industrial pricing-theory and managerial practice. Mark Sci
18(3):435454
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Shoemaker S, Lewis R, Yesawich P (2006) Marketing leadership in hospitality and tourism, 4th
edn. Prentice Hall, Upper Saddle River
Sowter AP, Gabor A, Granger CW (1971) The effect of price on choice: a theoretical and empirical
investigation. Appl Econ 3(3):167181
Train KE (2003) Discrete choice methods with simulation. Cambridge University Press, New York,
595
Van Westendorp PH (1976) NSS-price sensitivity meter (PSM)-a new approach to study consumer
perception of price. In: Proceedings of the 29th ESOMAR congress (pp. 139167)
Wedel M, Kamakura WA (1999) Market segmentation: conceptual and methodological foundations. Kluwer Academic Press, New York
Wildner R, Conklin M (2003) Price thresholds and prospect theory. In: The 12th annual advanced
research techniques forum of the American Marketing Association, Monterey (pp. 5560)
Zeithaml V, Bitner M, Gremler D (2006) Services marketing integrating customer focus across the
firm, 4th edn. McGraw-Hill, New York
Chapter 21
Abstract Purpose: As the Indian economy struggles to recover, the corporate balance
sheets have become vulnerable. The challenge before every Indian organization,
facing threat from competition, global economic slump, and demand-supply mismatch,
is to sustain and take strategic decisions that stop further downward revision of
growth forecasts. The key to managing in recovering markets is to get more actors
involved in the formulation and implementation of strategic decisions. The structural
position of middle-level managers in organizations helps them to be effective in
various strategic roles. The purpose of this paper is to explore how middle-level
managers contribute to the formulation and implementation of strategic decisions
that impact organizational performance. Quest is to find out if the roles differ or are
similar in a private and a public sector organization.
Design/Methodology/Approach: Discussions with around 12 middle-level
managers in an Indian Power Solution Company (private sector organization) and
around 15 middle-level managers in an Indian Power Transmission Company (public
sector organization) helped to present a narration of various roles of middle-level
managers and draw a comparison.
Findings: Although most of the middle-level managers do not take corporate
strategy decisions, in their various roles, they are in a position to influence many
decisions. The study brings out the relative importance of the various roles.
Research Limitations/Implications: It being a qualitative study is based on two
case studies, one of an Indian private sector organization and the other of an Indian
public sector organization. It can be extended to quantitatively test the relationship
between different roles and organizational performance.
Practical Implications: The findings support the contribution of middle-level
managers in formulation and implementation of strategic decisions. It provides cue
to practitioners to leverage the entrepreneurial spirit and mindset of middle-level
managers, a spirit that enables organizations to wade through difficult times.
M. Dasgupta (*)
Strategic Management, Management Development Institute, Gurgaon, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_21
271
M. Dasgupta
272
Introduction
21
273
3
3.1
Research Design
Case Background
The objective has been to explore and understand the role of middle-level managers
in the formulation and implementation of strategic decisions. The endeavor has
been to provide a rich description of their role in an Indian private and a public sector
organization and not to measure the phenomenon. Therefore, qualitative paradigm
of research has been adopted. Because focus is on processes (how something
M. Dasgupta
274
Role of Middle Level Manager
Networker
Negotiator
Entrepreneur
Organizational
Performance
Implementer
happens) rather than on the outcomes or results obtained (Patton 1990), positivist
case study research strategy has been adopted for the study where the aim is to
investigate a contemporary phenomenon within its real life context (Yin 2003;
Eisenhardt and Graebner 2007).
Keeping the research objective in mind, a private sector company and a public
sector company were chosen as the unit of analysis. Su-Kam Power Systems
Limited, Indias most admired power solution provider, was selected as the private
sector organization, whereas Power Grid Corporation of India Limited, the Central
Transmission Utility (CTU) of the country under the Ministry of Power, was chosen
as the public sector organization. Apart from power being one of the key pillars in a
countrys infrastructure, the Indian power industry is also on a growth trajectory.
Additionally, it was felt that the organizations were accessible and offered the
possibility of analyzing and studying the topic that was the focus of the study
(Lavarda et al. 2010).
3.2
To increase the reliability of the study, a case study protocol was used to collect
information. Purposeful and chain sampling (Patton 1990) was done in order to
conduct in-depth interviews, based on semi-structured open-ended questionnaire, with
chief managers and deputy general managers in the organization, that is, employees
who occupy middle-level management position in the organization. Observations
and various reports available on the web also provided precious information which
was used to triangulate with the responses of the interviews.
The coding procedure suggested by Miles and Huberman (1994) guided in
the process of creating conceptual labels for the phenomenon observed.
21
275
Conceptually clustered matrices (Miles and Huberman 1994), with defined rows
and columns, based on the constructs/dimensions appearing in the case were used
to display and analyze data. These matrices were analyzed to understand the
phenomenon and draw explanations from the empirical evidence. The matrices
were also used to identify the relative importance of the distinct roles.
4
4.1
Findings
Case Analysis
The middle-level managers in the private sector organization understood that the
strategic priority of the organization was to expand and be known as a complete
solution provider rather than as a power backup company. They were unanimous
that decisions involving expansion of the company were reserved for the top-level
management. This might be due to the fact that decisions involving growth and
expansion are considered to be risky decisions which have a major impact on
organizational effectiveness, have a relatively high cost, and are difficult to reverse
(Bryant and Stensaker 2011). But they also shared that they had played a critical
role in the growth story of the organization. The company had its own R&D team
which had got more than 70 patents.3 The company had in the years 20112012 and
20122013 recorded 700 crores and 1,200 crores of revenues, respectively.4
All the middle-level managers interviewed in the public sector organization were
unanimous with respect to their understanding of change in the competitive scenario
in the power transmission industry and how operational efficiency/costs had become
important to win transmission projects. According to them, they help to optimize
costs on various projects and help Power Grid to be competitive in the current
scenario. Over the years, the financials of the company improved from 20082009
to 20122013. Profit after depreciation but before tax increased from Rs.2,228.57
crores to Rs.5,644.86 crores, dividends payout increased from Rs. 505.08 crores to
Rs.1,273.18 crores, earnings per share increased from Rs.4.02 to Rs.9.15, and net
profit to capital employed increased from Rs. 5.95 to Rs. 8.00.5
Appendix gives a brief narration, based on interview transcripts, of the role of
middle-level managers both in the private and public sector organizations.
3
Su-Kam Power Systems. As retrieved from http://en.wikipedia.org/wiki/Su-kam_Power_Systems
on August 6, 2013
4
Inverter maker Su-Kam plans green energy foray. As retrieved from http://www.businessstandard.com/article/companies/inverter-maker-su-kam-plans-green-energy-foray113011400108_1.html (Retrieved August 12, 2013)
5
Annual Report 201213. As retrieved on November 21, 2013, from http://www.powergridindia.
com/layouts/PowerGrid/WriteReadData/file/Investors/Annual_Report/AR%202012_13.pdf
276
M. Dasgupta
Discussion
5.1
The role the middle-level managers play as a networker, both in the public and
private sector organizations, is evident from the comments appearing in Appendix.
They believe that as middle-level managers, they play an important role with
respect to gathering information from different sources, interpreting/analyzing the
information, and communicating it to the top-level management. The middle-level
managers believe that they play a very important role, both as a link between the top
management and the lower-level management and as a link of top management with
the market scenario (Raman 2009; Lavarda et al. 2010). This they believe helps
them to keep the top management apprised with respect to the latest in technology,
financing options, competition, regulations, etc.
Middle-level managers both in the public and private sector company feel that as
a negotiator, their role is restricted to convincing top management to change benchmarks, only if time and resources permit. The freedom given to them with respect to
questioning top managements intended business plans was minuscule. An overemphasis on the role as a negotiator might lead to conflict of interest between the top
management teams and the middle-level managers (as cited in Raes et al. 2011).
As the Appendix exhibits, middle-level managers play an important role of an
entrepreneur. Identifying new opportunities/alternative approaches is a critical area
of responsibility for them. According to them, they initiate new ideas, identify gaps,
and propose new possibilities for approval to the top management. They also evaluate
ideas suggested by the operational-level employees. This helps them to come up with
various optimum solutions (Kanter 2004; Ren and Guo 2011).
As an implementer, the middle-level managers play the most important role of
monitoring implementation activities and tracking performance. They serve as nodal
officers who help in coordinating various tasks. Setting internal benchmarks and
translating them into action plans, maintaining quality, again forms an important
part of their role as an implementer. Arranging for resources for smooth implementation of various activities and coaching employees as and when required are other
important activities done by them (Lavarda et al. 2010; Salih and Doll 2013).
5.2
5.2.1
Interestingly, the findings show that middle-level managers both in the private and
public sector organizations agree with respect to the relative importance of their
roles in the formulation and implementation of strategic decisions.
Table 21.1 gives a synopsis of the relative importance of the roles in the public
and private sector organizations.
As the table exhibits, the two most important roles of the middle-level managers
with respect to the formulation and implementation of strategic decisions are that of
21
277
Networker
Very important
Very important
Negotiator
Less important
Less important
Entrepreneur
Important
Important
Implementer
Very important
Very important
Private
*
*
*
Public
*
*
*
a networker and that of an implementer. They also give importance to their roles as
entrepreneurs.
5.2.2
278
M. Dasgupta
Public
*
*
*
*
*
of data
Entrepreneur
Implementer
Organizational performance
Helps the middle-level managers keep the top management, when
taking strategic decisions, informed of the latest. This improves
organizational performance
Helps the middle-level managers identify and propose new
opportunities to top management. These proposals when approved help
to improve organizational performance
Leads to efficient and timely implementation of strategic decisions.
Helps to cut cost overheads and improve organizational performance
As is evident from Table 21.4, managers of both public and private sector
organizations exhibit similarity with respect to the activities performed by them as
an implementer.
5.2.3
The findings from the cases suggest that middle-level managers play a crucial role
in the formulation and implementation of strategic decisions. Their involvement has
led the company to improve performance with respect to sales targets and cost
optimization (Wooldridge and Floyd 1990).
Table 21.5 links the different roles of the middle managers to organizational
performance.
Based on the above, the following propositions can be made:
Proposition 1: As networkers in the formulation and implementation of strategic
decisions, middle-level managers positively influence organizational performance.
Proposition 2: As entrepreneurs in the formulation and implementation of strategic
decisions, middle-level managers positively influence organizational performance.
Proposition 3: As implementers in the formulation and implementation of strategic
decisions, middle-level managers positively influence organizational performance.
21
279
It can be said that although most of the middle-level managers do not take corporate
strategy decisions, in their roles as networker, entrepreneur, and implementer, they
are in a position to influence many decisions. In the current scenario where the
balance sheets of corporate are under risk because of competition, economic slump,
and demand-supply mismatch, middle-level managers can be instrumental in
bringing about a change. Due to increased training and operational responsibility,
the cases exhibit an increased confidence of the middle-level managers to have
myriad roles. In interaction with the top management, they have a dual role of
implementer/co-designer. In interaction with the subordinates, they have one or
more roles as coordinator, motivator, coach, or team developer (as cited in Buss and
Kuyvenhofen 2011).
The study has both managerial and theoretical implications. Firstly for the top
management, this study serves as an indicator that efforts need to be made to
involve middle-level managers at various stages of the strategy process. The
middle-level managers confidence of their role in championing new ideas could
be leveraged by top-level management. According to Kanter (2004), middle
managers are crucial to bringing in innovation, and successful implementation of
changes in an organization is made possible through the use of efficient middle
managers. The need to design work practices wherein middle-level managers are
given the ownership to design and implement new initiatives is an important
practitioner implication of this study. The top-level management in Indian private
and public sector organizations needs to work on this. On the other hand, this
study can serve as a motivator for middle-level management that their role in the
organization is substantial and not nominal. Their active involvement in the strategy
process can lead companies to improve performance. The research contributes to
literature by exploring the role of middle-level managers in the formulation and
implementation of strategic decisions in Indian organizations, public and private
sector organizations.
The research, however, suffers from the limitation of being based on two case
studies and results; therefore, it cannot be generalized. It can be extended to multiple case studies from different industries and geographies. A longitudinal study can
also be conducted to understand if the role of middle-level managers evolves with
time. The research can be extended to quantitatively test the relationship between
different roles and organization performance.
Note
This study is part of a larger study being conducted by the researcher at Management Development
Institute, Gurgaon.
280
M. Dasgupta
Appendix
Networker
Negotiator
Entrepreneur
(continued)
21
Implementer
281
Public sector organization
Serving as the nodal officer and
giving delegation of power
Monitoring KPIs based on set
targets, trying to get clear outcomes
Ensuring adequate delegation
of power
Monitoring project implementation
so as to reduce costs of projects
Fixing internal benchmarks/
standards, deciding framework/
scope of work
Informing management
and exploring alternative route
in case of fallout
Maintaining quality and
expediting work
Handling problems raised by site,
different departments
Taking approval from top
management with respect to
resources
Constantly providing guidance
Reviewing and configuring the
system; preparing agenda for
implementation
Coordinating with top management
for meetings that need to be held
with the regulatory body
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Chapter 22
283
284
Introduction
Several theoretical models have been used to investigate the viewpoints of acceptance
and use of new information technology (IT) (Venkatesh et al. 2003). The theory of
reasoned action (TRA) (Fishbein and Ajzen 1975) is a fundamental theory used to
explain human behaviour (Venkatesh et al. 2003). The TRA has been applied into
the theory of planned behaviour (TPB) (Ajzen 1991) and into the theory of technology acceptance model (TAM) (Devis et al. 1989). Numerous empirical studies have
found that TAM consistently explains a substantial proportion of the variance (typically about 40 %) in usage intentions and behaviour, and the TAM compares favourably with alterative models such as the theory of reasoned action (TRA) and the
theory of planned behaviour (TPB) (Davis et al. 1989; Venkatesh and Davis 2000;
Legris et al. 2003). TAM has become well established as a robust, powerful and
22
285
parsimonious model for predicting user acceptance (Venkatesh and Davis 2000;
Lu et al. 2003; Liu and Ma 2006) and so among the theoretical models is most
widely used by IS/IT researchers (Davis 1989; Davis et al. 1989; Amoako-Gyampah
and Salam 2004; Lee et al. 2010). The key purpose of TAM is to provide a basis for
tracing the impact of external factors on internal beliefs, attitudes and intentions
(Davis et al. 1989). The two central hypotheses in TAM state that perceived usefulness (PU) and perceived ease of use (PEOU) positively influence an individuals
attitude towards using a new technology (AT), which in turn influences his or her
behavioural intention (BI) to use it. Finally, intention is positively related to actual
use (AU). TAM also predicts that perceived ease of use (PEOU) influences on perceived usefulness (PU), as Davis et al. (1989, p. 987) put it, effort saved due to
improved perceived ease of use may be redeployed, enabling a person to accomplish more work for the same effort.
Business solutions especially ERP business solutions have many characteristics
that require extensions of the basic TAM. By definition ERP business solutions are
integrated, all-encompassing, complex software designed to support the key functional areas of an organisation (Adam and Sammon 2004). They are high-tech and
very complex and they involve large numbers of users nearly all employees of the
company. ERP business solutions implementations almost always require business
process reengineering, because of the need to adopt the organisational processes to
match the capabilities of the ERP system (Amoako-Gyampah and Salam 2004). The
impact of ERP systems on their users and their acceptance and/or refusal have been
recognised as two of the key factors of ERP implementation success and later ERP
business solutions use.
A literature review of past ERP studies regarding TAM indicates that few studies
have investigated ERP user acceptance and usage. Research shows that a small
number of researches have been published and all of them expose small numbers of
determinants (external factors) or cognitive factors which could have an influence
on ERP acceptance and usage in different phases of an ERP system life cycle (see
Table 22.1).
But to assess if TAM is suitable for explaining end users acceptance in the ERP
context, we need to expose relationships defined by TAM in the ERP context. TAM
has been tested primarily on technologies that are relatively simple to use (e.g.
e-mail, word processors) and is not mandatory to use by users. ERP usage is characterised as mandatory (Nah et al. 2004). All researchers who examined ERP acceptance and usage through TAM, except Nah et al. (2004), had focus on external
factors which have influence on cognitive constructs (see Table 22.1). Because of
that they exclude relations between basic constructs of TAM in the context of ERP
which can be seen in Table 22.2.
Regardless of ERP complexity and ERP implementation failure, very few studies
have been conducted regarding technology acceptance especially those dealing with
autonomous ERP users and including more cognitive constructs. Our study clarifies
the importance of factors leading users to extended usage of ERP systems.
286
AmoakoGyampah and
Salam (2004)
ShiversBlackwell and
Charles (2006)
Bradley and Lee
(2007)
Bueno and
Salmeron (2008)
Uzoka et al.
(2008)
Focus
They tested the impact of four cognitive constructs
(perceived usefulness, perceived ease of use,
perceived compatibility and perceived fit) on
attitude towards using ERP system and symbolic
adoption
Their study evaluated the impact of one belief
construct (shared beliefs in the benefits of a
technology) and two technology success factors
(training and communications) on perceived
usefulness and perceived ease of use in one global
organisation
They research student readiness for change
(through gender, computer self-efficacy and
perceived benefits of ERP) on behavioural
intention regarding the ERP implementation
They investigate through case study the
relationship between training satisfaction and the
perceived ease of use, perceived usefulness,
effectiveness and efficiency in implementing an
ERP system at a midsized university
They research the impact of perceived usefulness
and perceived ease of use on extended use
They examined the formation of readiness for
change (enhanced by two factors: organisational
commitment and perceived personal competence)
and its effect on the perceived technological value
of an ERP system leading to its use
They develop a research model based on TAM for
testing the influence of the critical success factors
(top management support, communication,
cooperation, training and technological
complexity) on ERP implementation
They extended TAM to research the selection of
ERP by organisations using factors such as the
impact of system quality, information quality,
service quality and support quality as key
determinants of cognitive response, which ERP
system to purchase/use
They extended IT usage models to include the role
of ERPs perceived work compatibility in users
ERP usage intention, usage and performance in
work settings
Their study attempts to explain behavioural
intention and actual use through incorporated
additional behavioural constructs: top management
support, computer self-efficacy and computer
anxiety
Implementation
Implementation
Implementation
Post-implementation
(routine stage)
Post-implementation
(stabilisation stage)
Implementation
Selection
Post-implementation
(routine stage)
Post-implementation
(routine stage)
(continued)
22
287
Youngberg et al.
(2009)
Focus
They examine factors (subjective norms,
compatibility, gender, experience and education
level) that affect users behavioural intention to use
the ERP system based on potential ERP users at
one manufacturing organisation
They researched the impact of perceived ease of
use (PEOU), result demonstrability and subjective
norm on perceived usefulness (PU) and impact of
it on usage behaviour
They examined factor organisational support
(formal and informal) on original TAM factors
Post-implementation
(stabilisation stage)
Post-implementation
Research Model
Hwang (2005)
ShiversBlackwell and
Charles 2006
Authors
AmoakoGyampah and
Salam 2004
Survey
Large global
organisation that
implemented ERP
system (SAP, 571
respondents)
SAP users of one
public institution
where ERP was
implemented 1999
(229 respondents)
Online survey where
70 % of users use
ERP business
solutions for more
than 1 year
238 students
intention to use ERP
system on bases on
online newsletter of
ERP systems
n.s.
PEOU
PU
***
PU
A
**
n.s.
**
PEOU
A
n.s.
***
PU
BI
n.s.
***
PEOU
BI
AT
BI
*
BI
Use
***a
AT
use
PU
use
***a
EOU
use
288
S.S. Zabukovek and S. Bobek
Bueno and
Salmeron (2008)
Kwahk and
Lee (2008)
Youngberg
et al. 2009
Calisir et al.
2009
10
Authors
Hsieh and
Wang 2007
Survey
ERP users in large
manufacturing
company. They use
ERP system for more
than 2 years (79
respondents)
Potential users
during
implementation
process (91
responses)
Recently finished
ERP implementation
and had implemented
at least two ERP
modules (283 usable
responses)
Field survey where
the ERP system has
been implemented for
more than 3 years
Potential participants
from 4 Utah 2-year
college
Group of potential
users at a
manufacturing
organisation (75
respondents)
***
***
*c
***
PU
BI
***
n.s.
PEOU
A
**
***
***
PU
A
**
**
PEOU
PU
**
*c
PEOU
BI
n.s.
**
AT
BI
n.s.
**
BI
Use
AT
use
EOU
use
**b
(continued)
PU
use
*b
22
ERP Business Solutions Acceptance in Companies
289
11
12
Survey
Implement or use
ERP system. 99 % of
users have
experienced using
ERP system at least
12 months (165
respondents)
63.2 % of users had
experience using ERP
system in the past
Authors
Shih and Huang
2009
***
PEOU
PU
n.s.
PU
A
PEOU
A
PU
BI
**
PEOU
BI
**
AT
BI
BI
Use
**
AT
use
PU
use
n.s.
EOU
use
290
S.S. Zabukovek and S. Bobek
22
291
ERPWork
Compatibility
ERP Usefulness
Attitude to
ERP system
Extended Use
that, for organisations, it is important that ERP users not just use basic functionality
of ERP systems but use extended functionality. Hsieh and Wang (2007) have defined
extended use as the use of behaviour that goes beyond typical usage and can lead to
better results and returns. Extended use captures the breath and frequency of using
different ERP features and functions.
In the case of ERP implementations, other cognitive considerations besides
usefulness (U) and ease of use (EOU) may become relevant (Nah et al. 2004). In the
ERP context, organisations have to adopt business processes of an implemented
ERP system. Organisations deploy ERP systems to facilitate organisational work
rather than to match users personal preferences or habits. At this presumed perspective, we view work compatibility (WC) strictly as the fit of ERP to organisational
work and not to personal preferences or work habits. ERP work compatibility (WC)
refers to the degree to which an ERP user can do most of their tasks in ERP
system. Work compatibility (WC) influences ERP usefulness (U), and so it demonstrates the importance of incorporating work compatibility in models of IT usage as
exposed, i.e. by Sun et al. (2009) and Scott and Walczak (2009). In the context of
ERP usage, it is expected that in the relationship between work compatibility (WC)
and ERP usefulness (U), the more the work is compatible with the ERP system, the
more useful it is for ERP users.
We also presume that work compatibility (WC) has a strong direct effect on
attitude towards using ERP system (AT) and on extended use (EU), not just indirect
effect through ERP usefulness as if ERP users believe that the ERP system is more
work compatible with their daily tasks, and they will have more positive attitude
towards using that system and also towards extended use of that system.
Research Study
Our research model has been tested empirically using a filed survey of ERP users
using ERP systems in routine stage. Organisations have been selected using two
criteria: (1) the organisations must have implemented one of the two global ERP
292
Work Compatibility
0.30***
(t=3.85)
0.57***
(t=9.79)
Usefulness
R2=0.59
0.28***
t=4.87
0.44***
(t=5.81)
0.32***
(t=3.91)
Attitude
R2=0.62
0.18*
(t=2.32)
Extended use
R2=0.22
0.14*
(t=2.43)
Ease of use
Fig. 22.2 Results of structural model analysis. PLS test (statistically significant: *p < 0.05;
**p < 0.01; ***p < 0.001. Based on t(499); t(0.05; 499) = 1.967; t(0.01, 499) = 2.591; t(0.001,
499) = 3.320)
business solutions SAP or Microsoft Dynamics and (2) the organisations must have
used the ERP system for more the 1 year at the time of the study. Forty-four
organisations agreed to participate in the survey and they were asked to distribute
the survey questionnaire to their ERP users. All respondents were required to have
used ERP system in their daily work. Two hundred ninety-three questionnaires were
properly filled by the respondents and used for the purpose of analysis.
All of our hypothesised relationships have been tested significantly for p < 0.05,
p < 0.01, p < 0.001 (based on t(499); t(0.05; 499) = 1,967; t(0.01; 499) = 2.591;
t(0.001; 499) = 3.320), and the findings support the causal relationships proposed in
the research model. All relationships except two are significant at p < 0.001 significant level; meanwhile, these two relationships are significant at p < 0.05 (Fig. 22.2).
Conclusion
22
293
2000; Hong and Kim 2002; Gattiker and Goodhure 2005; Saeed et al. 2010). Finally,
having mastered the system, the users begin to get creative. This shows that the ERP
users have accepted the system and are putting it to extended use.
To improve the efficiency and effectiveness of ERP system use, organisations
need to understand the factors that impact user satisfaction. The majority of published research examines few contextual factors that have influence on intention to
use ERP system or ERP use in stabilisation stage or earlier stages of ERP life cycle.
Only very few studies have been conducted regarding technology acceptance of
ERP systems, especially those dealing with autonomous ERP users (i.e. Sun et al.
2009). As reported researchers have recognised that the generality of TAM and
researching of small numbers of additional factors that have impact on TAM fail to
supply more meaningful information on users opinions about a specific system
especially of ERP system which is considered as a strategic IS in organisations. It is
necessary to incorporate additional factors or integrate it with other IT acceptance
models for improvement of its specificity and explanatorily utility.
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Chapter 23
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296
Introduction
Over recent decades, the significant role of intangible assets, to obtain and sustain
competitive advantage for the organization, has been widely recognized (Barney
1991; Amit and Schoemaker 1993; Grant 1996). One such intangible asset is
organizational knowledge. Intellectuals (Grant 1996; Cabrera and Cabrera 2005;
Mundra et al. 2011) have general consensus that managing knowledge is vital for
the success of organizations, which can be assessed through the growth of publications in knowledge management (KM) field (Minbaeva et al. 2009), one of the
youngest disciplines in the management field which is growing continuously
(Serenko and Bontis 2012). This reveals the significance of the KM to the organization and supports further line of inquiry to enhance KM process.
Researchers (Currie and Kerrin 2003; Oltra 2005; Afiouni 2007; Edvardsson 2008;
Minbaeva et al. 2009; Jimenez-Jimenez and Sanz-Valle 2013; Minbaeva 2013) cited
human resource (HR) as one of the antecedent of KM and highlighted its importance. The basic idea is that human resource management (HRM) is considered instrumental in acquisition, creation, and development of knowledge as they influence
knowledge, skills, and behaviors of employees (Currie and Kerrin 2003; Edvardsson
2008; Minbaeva et al. 2009; Kehoe and Wright 2010). Researchers (Oltra 2005;
Chen et al. 2011) maintain that in spite of the significant relation between two dominant arenas in management field, early literature neglects HR-related issues; due to
this, it is still in its infancy (Oltra 2005; Minbaeva et al. 2009; Minbaeva 2013).
Review of literature on HRM practices reveals that researchers adopted a partial
approach while studying HRM and KM and emphasizes on one or some specific
HRM practices (Theriou and Chatzoglou 2008; Minbaeva et al. 2009). Oltra (2005)
maintains that there is a limited number of researches which initiate to link strategic
human resource management (SHRM) perspective and KM process and investigate
how strategic perspective towards HRM practices enhances the KM process. Hence,
addressing this issue is an important line of inquiry.
The prime purpose of this study is to link strategic HRM perspective especially
human resource configuration (HRC) and KM process and study the effect of SHRM
practices on KM process. The study draws from and incorporates two streams of literature: SHRM and KM. Based on the review, to support the above cited linkage, the
SHRM practices, namely, HR configuration proposed by Youndt and Snell (2004),
have been studied which is likely to enhance KM process. The fundamental idea
behind HRC is that it has potential to improve the KM. The attempt has been made to
propose a conceptual framework which explores the relationship between HRC and
KM process. The methodology and theoretical support to the linkage are discussed.
Finally, this paper also discusses the implications of the study for practitioners.
SHRM Perspective
SHRM has been considered as the planned pattern of HR deployment, and various
HR activities envisioned to facilitate attainment of organizational objectives (Wright
and McMahan 1992) and enhanced organizational performance through managing
23
297
people. Extant of literature has advocated that SHRM links HR practices to business
strategy (Ulrich and Lake 1991) and contributes to KM process. Over the last
decade, different authors have given various names to these practices that further
lead to KM. These practices are HR configuration (Yamao et al. 2009; Soraya and
Chew 2010), best HRM practices (Jimenez-Jimenez and Sanz-Valle 2013), and
strategic HR practices (Chen and Huang 2009). Further, knowledge is based on
people, and due to this, HRM issues are critical for managing knowledge (Robertson
and Hammersley 2000; Currie and Kerrin 2003; Edvardsson 2008). Extant of literature confirms the positive linkage of SHRM with KM (Scarbrough and Carter 2000;
Robertson and Hammersley 2000; Theriou and Chatzoglou 2008; Soraya and
Chew 2010; Jimenez-Jimenez and Sanz-Valle 2013) and advises to integrate the two
(Oltra 2005; Svetlik and Costea 2007).
Researchers maintain that HR configuration, also referred to as HRM system,
supports management of knowledge in the organization (Yamao et al. 2009; Soraya
and Chew 2010). Further, drawing on theories of SHRM, HRC enhances KM and
adds value to the organization through the planned pattern of activities like training
and development, and compensation and communication practices encourage
individuals to participate and contribute (Wright and McMahan 1992; Yamao et al.
2009; Soraya and Chew 2010).
Methodology
To explore the linkages between HRC and KM, a systematic information search was
made to cover the majority of literature in management of databases (EBSCO,
Proquest, and Scholar Google). According to the objective, theoretical and empirical studies have been reviewed that address SHRM perspective as well as the role
and effect of HRC on KM. The keywords used to search in the literature were
SHRM, KM, and HRC. There were 43 studies referring to SHRM, HRC, and KM
in the period 19912013 especially in The International Journal of Human Resource
Management, Strategic Management Journal, Human Resource Management, and
Journal of Knowledge Management.
Proposed Framework
With the objective of studying the linkage between the HRC and KM, the relevant
literature has been reviewed, and conceptual framework shown in Fig. 23.1, encompassing SHRM practices such as HR configuration and KM process, has been
proposed. In this conceptual framework, KM process is considered as a product of
SHRM practices (Scarbrough and Carter 2000; Robertson and Hammersley 2000;
Chen and Huang 2009; Soraya and Chew 2010; Jimenez-Jimenez and Sanz-Valle
2013), by stimulating attributes in human resources that are rare, inimitable, and valuable (Barney 1991; Pfeffer 1998; Kehoe and Wright 2010). Researchers maintain that
acquisition and creation of new knowledge depends on employees capabilities to
298
learn and in their motives and behaviors to use, share, and transfer their knowledge
(Kehoe and Wright 2010). The proposed framework will provide answers to the question as how HR managers can manage knowledge effectively by practicing HRC.
Theoretical Support
Extant of literature has advocated that SHRM links HR practices to business strategy (Ulrich and Lake 1991) and enhances KM process through specific HRM practices. Researchers maintain that HR configuration, a set of HR management
practices (Chien and Lin 2013) also referred to as HRM system (combination of
HRM practices and HRM strategy), supports management of knowledge in the
organization (Yamao et al. 2009; Soraya and Chew 2010).
Researchers maintain that knowledge management has been associated with the
development and utilization of the knowledge assets with the purpose of achieving
the organizational objectives (Davenpor and Prusak 1998) and enhanced performance. Numerous authors (Huber 1991; Gold et al. 2001) have proposed different
models that explained the process of KM. Following Gold et al. (2001) KM process
comprises four phases: acquisition, the accumulation of new knowledge; conversion,
using existing knowledge; application, actual usage of knowledge to create value;
and protection, processes deal with protection of knowledge (Gold et al. 2001).
The researchers highlight the significance of HR in implementing KM (Thite
2004; Oltra 2005; Edvardsson 2008; Theriou and Chatzoglou 2008; JimenezJimenez and Sanz-Valle 2013; Minbaeva 2013) as HRM practices are primary
mechanisms to influence individual KSAs (Chen and Huang 2009).
Literature suggest how HR configuration comprised of six dimensions, acquisition, developmental, collaborative, egalitarian, documentation, and information
23
299
300
Despite the unquestionable fact that KM and SHRM have made certain advancements, SHRM practices are not fully explored in relation with KM, although
researchers accepted the role of HRM practices in the advancement and management of core competencies and strategic resources of the organizations. This study
aims to examine the relationship between HRC and KM process from SHRM
perspective, emphasizing on each configuration in isolation and exploring the
linkages between them.
Based on review of SHRM and KM literature, some important points while
proposing conceptual framework are given below:
The already existed theoretical knowledge about the concepts
That throw light on the linkages between HRC and KM
With the aim of contributing towards the SHRM practices that enhance KM
Results provide evidence of the linkages and show that HRC enhances the ability
of employees through staffing, compensation, and training and motivates them by
providing rewards, incentives, and promotion coupled with opportunities such as
performance appraisal, teamwork, work resign, employee suggestion system
empowerment, and autonomy, and ultimately fosters KM processes that are consistent with previous literature (Theriou and Chatzoglou 2008; Yamao et al. 2009;
Soraya and Chew 2010; Jimenez-Jimenez and Sanz-Valle 2013; Minbaeva 2013). In
sum, findings show that HRC enhances KM processes.
The managerial implications for the practitioners are clear. An organization anticipating to enhance KM should concentrate on HRC, as with strategic perspective
HRC affects employees motives and behaviors that have further bearing on
KM. Findings suggest that KM requires that organization offers stimulating remuneration, encouragements, communication practices, training, performance appraisal,
teamwork, cross functional interaction, flat pay structure, division of tasks and
responsibilities, minimizing job levels, documentation of required information, and
use of IT. Additionally, the study demonstrates how HR managers can enhance KM
through practicing HRC that further leads to enhanced organizational performance.
Conclusions
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301
context should be conducted to test and validate the linkages between HRC and KM
proposed in this framework to gain greater validity and support in theory building.
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Chapter 24
Abstract For the past few years, business world has seen a great deal of emphasis paid
on the adoption of environmental management systems by the organizations. However,
thinking of such system does not always mean an effective implementation of the same.
Researchers argue that employees must be inspired, empowered, and environmentally
aware of greening in order to carry out green management initiatives. This article
proposes that green management initiatives by companies can meet its full potential
if organizations can manage the interface between work and family effectively.
Keywords Work-life balance Green HRM Environmental management system
Green work-life balance
1
1.1
Introduction
Environmental Management System (EMS)
and Green Strategy
There is a great deal of increase in the level of environmental pollution and waste
emerging from industries, which has resulted in increase in implementation of policies by governmental and private sector with the aim of reducing the rapid destruction
to the nonrenewable resources and the ultimate negative impact it would have on
societal consequences (Martinez-Fernandez et al. 2010). There is enhanced adoption
of environmental management systems by the corporate sector (Boiral 2006; scar
Gonzlez 2006). This resulted in the emergence of a new strategic maneuver called
green management (as cited in Cherian and Jacob 2012). Green management is the
organization-wide process of applying practices to achieve sustainability, waste reduction, social responsibility, and a competitive advantage via continuous learning and
development and by embracing environmental goals and strategies that are fully integrated with the goals and strategies of the organization (Pane Haden et al. 2009).
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304
Today, there is debate and uncertainty associated with how green management
principles can be implemented effectively in organizations thereby arriving at
improved sustainability for the organization. Employees who are actively involved
in environmental management principles may play a vital role in arriving at better
environmental strategies to be implemented. Employees may feel empowered to
adopt specific environmental management principles as a result of promoted human
resource policies which present better opportunities for improvements related to
reduction of waste and promotion of lean manufacturing (Cherian and Jacob 2012).
The HR of the organization plays a major role in making environmental responsibility
a part of an organizations mission statement (Prathima and Mishra 2013). Managers
need to align the investments in greening with the generic strategy of the company
(Bhatnagar and Srinivasan 2013).
Green HRM
Human capital and its management are instrumental to the fulfillment of EM objectives. For the purpose of this paper, we define Green HRM as the use of HRM policies,
philosophies, and practices to promote sustainable use of resources and prevent harm
arising from environmental concerns within business organizations (Zoogah 2011).
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305
It is identified that the greater the strength of green human resource policies, the
greater the intensity of adoption of environmental management systems (EMS) and
policies by the different companies (Bohdanowicz et al. 2011, as cited in Cherian
and Jacob 2012). In general terms, it is seen that the personal values that employees
demonstrate to EM have not been exploited fully towards achieving corporate environmental initiatives, even though they look to have positive effects for managers
and, as such, the personnel function appears underrated and has been seen to need
to interact with EM matters (Wehrmeyer 1996: 1112, as cited in Reinwick 2013).
In order to implement an effective corporate green management system, it is important to promote a great deal of technical and management skills among all employees
of the organization (Daily et al. 2000). Organizations look at the development of
innovative tools and initiatives of environmental management which will significantly impact sustainability of the firm and promote a competitive advantage (Hart
1997; Lin et al. 2001 as cited in Jackson 2011). Therefore to develop such a framework, it becomes ideal to have effective human resource management practices
including presentation of strict recruitment strategies (Grolleau et al. 2009), appraisal
and reward systems which include environmental awareness and implementation in
their evaluation process (Jabbour et al. 2012), and training and empowerment programs (Unnikrishnan and Hedge 2007) which will enable the development of new
set of skills and competencies among the employees of pro-green firms (as cited in
Cherian and Jacob 2012). HR as a profession requires a deeper exploration and
understanding of its own roles and competencies in engaging with Green HRM. In a
highly competitive context for talent, where several young people have a heightened
appreciation of environment and sustainability, HR professionals in organizations
may need to find ways to reconcile the professional and personal value systems of
employees to retain them (Bhatnagar and Srinivasan 2013).
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Research Methodology
The use of systemic search methodology is done in writing this article by identifying
articles related to green HR practices in EBSCO databases from March 2005 to
March 2012 (by using the following keywords: green management, environmental
management system, human resource management, training, development, recruitment, work-life balance, green work-life balance). Following this, 19 articles related
to the keyword search were identified.
Work-Life Balance
Several researches in the past have addressed the ways in which work and nonwork
roles might influence one another, building on psychological constructs such as
affect, cognition, and values (Rothbard et al. 2005; Baral 2011; Powell and
Greenhaus 2010; Greenhaus and Beuttell 1985).
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9.1
The enrichment model and the positive spillover model show that possible interactions between working life and private life can bring about positive effects. It can be
assumed that learning and practicing environmentally friendly behavior in one
domain can stimulate or strengthen similar activities in the other domain. Rashid
et al. (2006) have documented that employees participation in environmental
management systems can spill over and influence environmentally responsible
attitudes and behavior in employees private life.
Research on positive life-to-work effects with regard to environmental behavior
is still scarce. In this study, we have tried to focus mainly on this life-to-work aspect
of Green HRM. Green HRM should focus on how life-to-work enrichment and
spillovers can be helpful in the effective implementation of green initiatives by the
organizations. Green HRM should deal with these interaction effects and employees chances to manage their life domains. On the one hand, positive interaction
effects need to be facilitated. On the other hand, negative interaction effects need to
be prevented.
In the following section, we have tried to show how the green work-life balance
concept can be designed to meet the challenges of green strategy implementation.
We have assumed green work-life balance to be interactions between working life
308
Work
Effective
implementation
of green
initiatives
Green
products to
customers
Minimizing
carbon
footprints
Family/self
Green WLB strategies
Work to life
Interventions
Life to work
in interventions
Environment
friendly
living
Taking green
initiatives in
routinelife
Social forestry
and family life, with spillover and enrichment effects on each other aimed at mutual
enforcement and harmonization of environmentally friendly orientations in private
life and working life. Green work-life balance policies focus on employees twofold
role as consumers and producers, because employees learn and practice environmentally relevant behavior in these two roles in particular (Muster 2011) (Fig. 24.1).
Companies should aim at decreasing imbalances in environmentally friendly
behavior by promoting positive influences both from work to life and from life to
work. On the one hand, a company can promote environmentally friendly consumer
behavior in employees private life, and on the other hand, companies can encourage employees to use environmentally relevant ideas and experiences they have
developed in their private life within their working life.
Companies can do this through a number of work-to-life and life-to-work interventions which we will discuss in the next section.
Life-to-work interventions encourage employees to bring in and develop their
environmental values, ideas, and private experiences to the workplace. It can be
assumed that employees with an interest in environmental issues in their personal
life have particular inside knowledge and experiences with, for instance, environmentally friendly practices and products, which can help a company effectively
implement its environmental efforts. Employees involvement and participation in
designing, implementing, and evaluating environmental activities in the company
are considered particularly crucial to integrate their private experiences (Bro et al.
2007; Fernandez et al. 2003; Ramus 2001, 2002; Renwick 2008).
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309
10
Work-to-life interventions
Company-wide intranets and
newsletters to display information
on environmental issues
Centralized shopping for organic
and fair trade products, e.g.,
vegetable boxes, eggs, coffee
Car pool and sharing, green canteen,
environment concierge services
Green computing, green
infrastructure, and data centers
Green buildings, solar systems at
workplace, social forestry
Multiple strands of engagement:
Place-based learning
Ecological footprint measurement
Biodiversity and conservation
Theater in education
Employee assistance programs
and counseling
310
Apart from this, it is to be identified that employees who are actively involved in
environmental management principles may play a vital role in arriving at better
environmental strategies to be implemented. Employees may feel empowered to
adopt specific environmental management principles as a result of promoted human
resource policies which present better opportunities for improvements related to
reduction of waste (Cherian and Jacob 2012).
However, no such research emerges from present literature that focuses on green
work-life balance and its effect on firm performance. Thus, we can develop a model
of green work-life balance. Future research can focus on empirically testing this
model to establish the importance of green work-life balance as a HRM practice to
effective environmental management (Fig. 24.2).
Based on this model and earlier researches, we give the following propositions:
Proposition 1. Green work-life balance interventions lead to green behaviors in
employees.
Proposition 2. Green work-life balance leads to effective implementation of environmental management systems and green strategy.
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311
Firm financial
and operational
performance
Green behavior
Effective
implementation
of EMS
Improved
employee
job
satisfaction
11
The aim of this paper is to provide a theoretical model of how green work-life
balance can help in effective implementation of EMS. The green work-life balance
concept is proposed as a new perspective for Green HRM. It is assumed that effective implementation of green policies is only possible if employees are encouraged
and motivated to do so in their personal life as well as professional life. Our ideas
are only conceptual. Future research needs to provide empirical evidence if a green
work-life balance strategy is to deliver on the positive outcomes we have proposed
and check for the relevant success factors of such a strategy.
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Chapter 25
Abstract This paper is aimed at finding out the impact of socially responsible behaviour on industrial/employee relations. The research uses employee internal motivation
as a proxy for industrial harmony. A survey was administered to 206 working professionals whose organizations were engaged in CSR activities. The research hypothesis
was tested using regression and correlation analysis. The findings indicate a positive
relationship between CSR and employee internal motivation. The results have
immense potential to be utilized by HR practitioners and tailor their social initiatives,
particularly local community relations to ensure cordial employee relations.
Keywords Corporate Social Responsibility (CSR) Internal employee motivation
Employee relations
Introduction
Although industrial relations and its upgraded, modern version, employee relations,
may seem as a subject best relegated to history to the younger breed of Indian managers, it is a discipline which has resurfaced on the plane of contemporary research
as illustrated by the recent incidents of industrial strife in the countrys automobile
sector. Industrial harmony and cordial employee relations are to a great extent
underpinned by high internal motivation amongst the employees who collectively
translate it into much coveted organizational citizenship behaviour.
S. Agarwal (*)
Marketing Area, Indian Institute of Management Ranchi, Ranchi, India
e-mail: [email protected]
Y.S. Yadav
PGDHRM Student, Indian Institute of Management Ranchi, Ranchi, India
e-mail: [email protected]
A. Acharya
OB & HR Area, Indian Institute of Management Ranchi, Ranchi, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_25
315
316
S. Agarwal et al.
2
2.1
Industrial relations which has been rechristened as employee relations in the twentyfirst century is a multidisciplinary lens that examines the relationship between employers and employees (Ackers 2002). Venkata Ratnam (1995) defines employment
relations to be an overarching term for relations between employers and employees in
all aspects of work. With the changing character and composition of the workforce,
employee relations are being viewed as a further broadening of the HRM itself
(Banfield and Kay 2008). The industrial/employee relations policy of organizations is
influenced by a variety of factors including the external and internal environment, organizational culture, technology and legislations and together determines the presence of
industrial peace. Organizations have to devise and execute their employee relations
strategy by taking into account their contextual specificities. Harmonious employee
relations assume a critical stature in organizational priorities in a milieu where workplace indiscipline and incivility may range from rudeness to even physical altercations
(Bradford 2001). That inadvertently would affect the employees presence within the
internal business environment of the organization and ideally must be avoided in order
to maintain the decorum. An employee can be looked upon as a major stakeholder in
the co-creation and implementation of innovative business systems and may thus drive
him/her to become more involved and establish increased coordination amongst all
organizational members. As CSR has developed more into a dynamic and evolutionary
process, it currently relies on enhanced employee participation.
2.2
According to the World Business Council for Sustainable Development, 2001, CSR
is the commitment of business to contribute to sustainable economic development,
working with employees, their families, and the local communities. The Commission
25
317
of the European Communities 2001 cites in their green paper one of the most popular
definitions of CSR as a concept whereby companies integrate social and environmental concerns in their business operations and in their interaction with their stakeholders on a voluntary basis. It is commonly believed that in the developing world,
the difference between voluntary and mandatory would almost be difficult to
achieve. The Indian government has also legislated a new Companies Bill in the
Indian Parliament clause 135(5) of the same bill that prescribes that every company
with a net worth of at least Rs. 5,000 million, or turnover of at least Rs. 10,000 million,
or a net profit of at least Rs. 50 million will have to spend 2 % of its 3 years average
profit on CSR activities. However, in India, there has been a gradual realization by
firms that expanding their scope and ambit of social responsibility is the pertinent
need of the hour. Scholars over time have been able to identify the significant roles
that tradition, spirituality and respect have played in the evolution of CSR
(Balasubramanian et al. 2005; Jose et al. 2003; Sagar and Singla 2004). History of
CSR in India suggests that the very concept has previously been dominated by a
philanthropic approach, which is supposed to be in tune with the age-old tradition
of business-related involvement trying to accommodate social development needs.
In recent times, CSR as a noble practice has received an impetus from the emergence
of non-family business enterprises, corporate will and government and public
expectations (Mohan 2001). Researchers are of the opinion that CSR has moved
away from being a revenue-focused activity for competitive gains through helping
other direct and indirect members/stakeholders of the organization towards a more
inclusive model of strategic, sustainable business development.
In the Indian context, Singh and Agarwal (2014) found that most of the CSR
activities of the Indian corporations are focused towards external stakeholders (such
as community welfare, education, health, environment etc.). The level of employee
involvement in CSR activities of the companies is also low, only 10 companies out
of top 200 companies in India were found to be involving employees directly in
their CSR activities (Singh and Agarwal 2014). In the context of Indian banking
industry, Singh and Agarwal (2013), found that the CSR orientation of Indian banks
differ based on ownership, number of employees, and date of its incorporation in the
areas of Environment & Rural development (for ownership), Community Welfare,
Environment, and Rural development (for number of employees), and Environment,
and market place (for date of its incorporation). This gives us evidence that corporations in emerging markets are knowingly or unknowingly gearing towards their
internal and external stakeholders.
2.3
CSR and its impact have been considered to be multidimensional and therefore we
look at CSR both from an internal and external perspective (Augilera et al 2007).
Internal CSR activities and initiatives typically represent the organizations actions
such as ensuring quality of work, Safety, Health and Environment (SHE) and pay
318
S. Agarwal et al.
parity within the organization (Brammer et al 2007). External CSR on the other
hand is concerned with organizational initiatives with respect to its external stakeholders such as customers, local communities and business partners.
Social engagement and CSR initiatives with respect to local communities are the
most common and important influence on harmonious industrial relations. A lot of
HR managers, particularly in extractive industries, tend to lead charity and
philanthropic initiatives such as supporting local art, culture and sporting events as
well as making critical infrastructure investments to win the trust and goodwill of
local community members (Augilera et al 2007). Indian companies which employ
local community members use it as an integral part of their employee relations strategy. Wartick and Cochrans (1985) opined that constantly trying to link business
with society necessarily can advance the idea of corporate social performance,
which calls for (intrinsically) motivated employees responsiveness.
2.4
Methodology
To test the proposed hypothesis, an online survey was conducted using the Qualtrics
online platform. The link was distributed to the targeted segment through social
media platforms. We received 206 survey responses out of which 186 were
25
319
complete and were subsequently used for analysis. The demographic characteristic
of the sample is presented in Table 25.2. The scales used in the study were borrowed from Skudiene and Auruskeviciene (2012); details of the scale along with
various measures are depicted in Table 25.1. We performed factor analysis and
multiple regressions to test our hypothesis, the results of which are presented in the
following sections. A 5-point Likert scale is used (1 being strongly disagree and
5 being strongly agree) to measure agreement with each item.
The complete list of items of each scale is presented in Table 25.1, along with the
loadings on each item, which were revealed through factor analysis with principal
component analysis with varimax rotation. We checked for the item total correlation
(ITC) for each item and retained only those items which were found to be greater
than 0.35; all these items are reported in Table 25.1. Reliability measure, Cronbachs
, was found to be within the acceptable limit, i.e. greater than 0.7 for each of the
construct. The factor loadings for each item, along with the results of KMO measure
of sampling adequacy and Bartletts test of sphericity, are within the acceptable
limits and are also mentioned in Table 25.1.
Results
The data was analysed using SPSS 19.0. The factors retained after factor analysis,
along with factor loadings are presented in Table 25.1. Factor analysis revealed only
one factor for all the constructs other than internal employee motivation, for which
two factors were revealed in our study. The results of regression analysis and correlation analysis are reported in Fig. 25.2 and Fig. 25.3, respectively.
The regression results of the model shown in Fig. 25.1 revealed a statistically
significant relationship between internal CSR, various dimensions of external CSR
Fig. 25.1 Conceptual framework for factors influencing harmonious employee relations
Regression Results
Model Summary
Model
1
R
0.766
Adjusted R
Square
0.578
R Square
0.587
Std. Error
of the
estimate
7.21595
Model
regression
Residual
Total
Sum of Squares
13112.253
9216.39
22328.643
ANOVA
df
4
177
181
Mean Square
3278.063
52.07
F
62.955
Sig
0
Correlation Analysis
Internal_emp_ Esternal_csr_
CSr_Custo- Csr_employe
Csr_Suppliers
motivation
community
mers
es
Internal_e
Pearson
mp_motiva
Correlation
tion
Sig (2 tailed)
N
Esternal_cs
Pearson
r_communi
Correlation
ty
Sig (2 tailed)
N
Csr_Supplie
Pearson
rs
Correlation
Sig (2 tailed)
N
CSr_Custo
Pearson
mers
Correlation
Sig (2 tailed)
N
Csr_employ
Pearson
ees
Correlation
Sig (2 tailed)
N
0.660
0.646
0.689
0.759
182
0.000
182
0.000
182
0.000
182
0.000
182
0.660
0.765
0.725
0.773
0.000
182
195
0.000
195
0.000
195
0.000
195
0.646
0.765
0.838
0.864
0.000
182
0.000
195
195
0.000
195
0.000
195
0.689
0.725
0.838
0.909
0.000
182
0.000
195
0.000
195
195
0.000
195
0.759
0.773
0.864
0.909
0.000
182
0.000
195
0.000
195
0.000
195
195
25
321
Conclusion/Managerial Implications
The results of this paper indicate a positive correlation between the demonstration
of socially responsible behaviour by the organization and the employees internal
motivation. The results reveal a strong correlation between the organizations local
community relations and employees internal motivation. This has far-reaching
implications for industrial/employee relations as organizations can and should
utilize their CSR initiatives to foster harmonious employee relations. HR practitioners can draw a number of readily implementable takeaways from the results of
study. First, both internal and external CSR have a significant and positive impact
on the employees internal motivation. Managers can make use of this insight to
ensure greater employee involvement in the organizations CSR initiatives. The
employees need to be involved more in local community development and engagement activities to foster increased interaction and rapport between the company and
its immediate local community members. Trustful, mutually respectful and goodwill-based community relations would in turn yield improved industrial/employee
relations as the organization would enjoy the support of local community leaders
and members. Secondly, HR managers can effectively exploit CSR to build their
credibility and image as an employer of choice. Thus, this paper has sought to
understand CSR as a factor influencing harmonious employee relations.
Appendix
Table 25.1 Rotated component matrices (where there were more than one factors), for the
principal component analysis (varimax rotation and standard Kaiser Criteria) of items concerning
attitudes and preferences
Factor
Corrected loadings KMO
Bartletts test
item total
of sphericity
correlation Factor 1 Factor 2 (significance)
Item
Internal CSR
Providing equitable
0.812
wage system and career
prospects for all
employees
Improving psychological 0.806
climate at work
Engaging in open,
0.825
honest and flexible
communication with
employees
Involving employees
0.79
into decision- making
process
Contributing to the
0.766
personal and career
development of the
employees
External CSR (local communities)
Supporting local sport,
0.702
cultural or other
community activities
and projects
Donating money to local 0.569
charities
Investing in the
0.558
communitys
development (i.e.
investments in roads,
schools or hospitals)
Involving into
0.695
partnership with
community-based
organizations
External CSR (business partners)
Engaging in fair trading 0.628
transactions with
suppliers
Implementing
0.743
complaints procedure
for the suppliers
Avoiding business
0.666
partners that do not
behave according
to the law
0.892
Composite
reliability
(Cronbachs
alpha)
0.9
0.000
0.922
0.77
0.000
0.807
0.69
0.000
0.820
0.884
0.878
0.868
0.849
0.724
0.558
0.561
0.724
0.899
0.855
0.825
(continued)
25
323
Factor
loadings KMO
Composite
Bartletts test reliability
of sphericity (Cronbachs
Factor 1 Factor 2 (significance) alpha)
0.551
0.92
0.000
0.932
0.770
0.850
0.758
0.744
0.822
0.821
0.723
0.779
0.722
0.633
0.633
0.661
(continued)
324
S. Agarwal et al.
Item
External CSR (ECC)
Implementing a
procedure to handle
consumers complaints
Providing truthful and
honest information to
the consumers
Avoiding false and
misleading advertising
or sales promotions that
use deception or
manipulation
Factor
Corrected loadings KMO
Bartletts test
item total
of sphericity
correlation Factor 1 Factor 2 (significance)
Composite
reliability
(Cronbachs
alpha)
0.730
0.402
0.000
0.625
0.372
0.676
0.389
0.7
0.821
Sector
Years in company
Department
Value
Male
Female
Less than 25
Between 25 and 29
Between 30 and 39
Between 40 and 49
50 and above
Retail and wholesale
Consultancy
Tourism and entertainment
Manufacturing
Transportation
Communication and publishing
Construction and real estate
Others
Less than 1 year
Between 1 and 2 years
Between 2 and 4
5 years and above
General administration
Marketing
Sales
HR
IT
Accounting and finance
Others
Frequency
94
92
30
74
21
37
24
9
28
3
85
3
4
5
36
31
47
36
73
49
11
10
18
39
5
55
Percentage
51
49
16
40
11
20
13
5
15
2
45
2
2
3
19
17
25
19
39
26
6
5
10
21
3
29
25
325
References
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33(1):219
Aguilera RV, Rupp DE, Williams CA, Ganapathi J (2007) Putting the S back in corporate social
responsibility: a multi-level theory of social change in organizations. Acad Manage Rev
32(3):836863
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Balasubramanian NK, Kimber D, Siemensma F (2005) Emerging opportunities or traditions reinforced? An analysis of the attitudes towards CSR, and trends of thinking about CSR, in India.
J Corp Citizenship 17:7992
Banfield P, Kay R (2008) Introduction to human resource management. Oxford University Press,
Oxford, p 114
Bradford M (2001) Employers trying new ways to create office harmony. Bus Insur 35(3):3
Brammer S, Millington A, Rayton B (2007) The contribution of corporate social responsibility to
organizational commitment. Int J Hum Resour Manag 18(10):17011719
Commission of the European Communities (2001) Promoting a European framework for corporate social responsibility, green paper. European Commission, Brussels
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12(2):2832
Heslin PA, Ochoa JD (2008) Understanding and developing strategic corporate social responsibility.
Organ Dyn 37(2):125144
Jose PD, Bandi R, Mehra M (2003) Corporate social responsibility in the information and communication technologies sector: discussion. IIMB Manag Rev 15:6177
Mohan A (2001) Corporate citizenship: perspectives from India. J Corp Citizenship 2:107117
Sagar P, Singla A (2004) Trust and corporate social responsibility: lessons from India. J Commun
Manag 8:282290
Singh R, Agarwal S (2013) Does CSR orientation reflect stakeholder relationship marketing orientation? An empirical examination of Indian banks. Market Intell Plan 31(4):405420
Singh R, Agarwal S (2014) Corporate social responsibility in emerging markets: corporate Indias
engagement with local communities. In: Fukukawa K (ed) Corporate social responsibility and
local community in Asia. Routledge, London, pp 6585
Skudiene V, Auruskeviciene V (2012) The contribution of corporate social responsibility to internal employee motivation. Balt J Manag 7(1):4967
Venkata Ratnam, C. S. (1995). Economic liberalization and the transformation of industrial relations policies in India. In: Employment relations in the growing Asian economies. London:
Routledge, pp 13
Wartick SL, Cochran PL (1985) The evolution of the corporate social performance model. Acad
Manage Rev 10:758769
Chapter 26
Introduction
327
328
local banks. Officially starting in 2007 with investments in seven banks representing
roughly 17 % of Vietnams banking assets, the program has successively expanded
to 13 banks in 2013 covering around 40 % of the countrys banking assets. Currently
the law allows a single foreign owner to own a stake of up to 20 % in a bank, the
total non-Vietnamese ownership is limited to 30 % (Vietnam News 2013).
The policy is hotly debated within Vietnam, with the State Bank of Vietnam
announcing that they are likely to increase the threshold allowing single entities to
hold more than 20 % of local banks equity but hesitating to give foreign owners the
right to own majority stakes (Thuy 2013). Foreign banks are arguing that in order to
make their investments in domestic banks profitable, they would either need a controlling stake or at least receive a right to operate the bank, which under the current
20 % ownership is not possible (Talkvietnam 2012).
This paper assesses the success of the strategic partnership policy in improving
the profitability of Vietnamese banks. We find that the policy has only been a partial
success. In fact neither foreign ownership nor the mandatory representation of foreign shareholders on the supervisory board has an effect on the fundamental profitability of banks, measured by the net interest margin (NIM) or return on assets
(ROA). If anything, there is a weak relation between foreign ownership and return
on equity (ROE), a flawed and easily manipulated measure of bank performance
(Admati and Hellwig 2013) that we know not to be related to shareholder wealth
(Moussu and Petit-Romec). What does improve the operating profitability of banks,
however, is the presence of a foreigner on the banks executive board. Banks with
foreign managers have significantly higher net interest margins.
These findings add to the growing literature about financial systems in transition
countries in Eastern Europe and Asia. In particular, we directly complement the
results of Berger et al. (2009) on the Chinese strategic partnership program. They
observe that minority foreign ownership is associated with significantly improved
efficiency and conjecture that foreigners take positions on the board and in the
management of Chinese banks and leverage these positions to improve the corporate culture and management of these banks. However, they do not collect data
on board membership and therefore cannot directly test this hypothesis. Our results
corroborate and qualify their findings, by demonstrating that it is indeed not ownership which leads to better performance but that active management participation
is required.
Similar evidence on the positive effect of foreign minority investment and board
participation in the context of other formerly nationalized banking sectors is also
given in Choi and Hasan (2005) for Korea and Gulamhussen and Guerreiro (2009)
for Portugal, corroborating for the banking sector the results obtained for foreign
directors of nonfinancial corporations by Oxelheim and Randy (2003) in
Scandinavia. In contrast to these papers, however, we exploit the two-tiered board
structure of Vietnamese firms, similar to the study of Firth et al. (2007) of Chinese
nonfinancial companies.
Related evidence on the importance of foreign influence comes from the large
literature following cross-country study by Demirg-Kunt and Huizinga (1999)
26
330
2
2.1
After its reorganization in 1976, the State Bank of Vietnam (formerly the National
Bank of Vietnam) became the central bank of the country. As recent as 1988,
Vietnams economy was essentially supported by a one bank system with a head
office in Hanoi, a division in Ho Chi Minh City, and numerous provincial branches
nationwide. The state banking system was essentially operating as a budgetary tool,
having no monetary business activities following market principles.
The year of doi moi (reform) 1986 marked an important change in the economy as well as in the banking system of Vietnam. In March 1988, the issuance of
Decree 53/HDBT directed the banking system towards more business orientation.
In May 1990, the State Council then passed two ordinances1 that officially transformed the banking system in Vietnam to a two-tiered system. The State Bank of
Vietnam performs the state managerial function of monetary and banking business
activities, that is, it focuses on the tasks of a central bank; commercial banks and
credit institutions carry out currency trading and offer credits as well as payments,
foreign exchange, and banking services. Today, the State Bank of Vietnam has
devolved the commercial activities except the regulatory functions of a central bank
to five state-owned banks. The Bank for Foreign Trade (Vietcombank) handles over
80 % of all trade transactions, including foreign exchange. The Bank for Investment
and Development of Vietnam (BIDV) focuses on the financing of infrastructure.
The two others are the Vietnam Bank for Industry and Trade (VietInBank formerly
Industrial and Commercial Bank, abbreviated Incombank), focusing on financing
industry and trade, and the Housing Bank of Mekong Delta. The Bank for Agricultural
Development maintains the largest network in the country, corresponding to the
needs of an agriculture-dominated economy.
Alongside the state-owned commercial banks, since 1991, Vietnamese jointstock banks have been gradually founded and come into operation, contributing to
the development of the countrys banking system. As of December 2010, there were
37 Vietnamese private joint-stock commercial banks, in addition to foreign bank
branches, joint venture banks, credit cooperatives, and finance companies.
Today, the State Bank of Vietnam supervises a large network of credit institutions comprising of five state-owned commercial banks (of which, two banks were
partially privatized (equitized), namely, Bank for Foreign Trade of Vietnam and
Vietnam Bank for Industry and Trade), Vietnam Development Bank, 37 joint-stock
commercial banks, 5 joint venture banks, 40 foreign bank branches, 5 100 %
foreign-owned banks, 16 financial companies, 13 financial leasing companies, 49
foreign credit institutions representative offices, one central peoples credit fund,
1
The Ordinance on the State Bank of Vietnam and The Ordinance on banks, credit cooperatives
and finance companies.
26
331
and 1,030 local peoples credit funds. Commercial banks today are diversified in
terms of ownership and business focus.
In total, eight banks were listed on the stock market as of 31 December 2012, on
either HOSE (Ho Chi Minh City Securities Trading Center) or HaSTC (Hanoi
Securities Trading Center). More banks are having been preparing themselves to be
qualified for listing.
2.2
Before the official start of the strategic partnership program launched by the government in 2007, five banks had welcomed foreign shareholders with ownership ranging from 5 % to 30 %. Saigon Thuong Tin Commercial Bank (Sacombank) initiated
the trend in 2001, receiving a financial contribution from the financial group Dragon
Financial Holding (United Kingdom) equal to 10 % of the charter capital.
Today, under Article 4 of the Government Decree 69/2007 dated 04/20/2007, foreign shareholders may own up to 30% of a joint-stock bank; the shareholding of a
strategic partnership and its related parties may be up to 15 % of a Vietnamese bank,
and in special cases with the Prime Ministers approval, this may be up to 20 %.
The motivation for these partnerships is twofold: They allow Vietnamese banks to
increase capital (which was especially true during 2007 when the stock market
boomed in Vietnam) but also to exploit the global brands of the foreign partners, to
learn from the international practices through knowledge transfer projects. For the
foreign partners, they have a chance to probe the market potentials and can utilize the
opportunity to export their expertise. As this paper demonstrates, the real benefits of
this kind of collaboration are still much open to questions; nevertheless, during the
period 20072009, the banking system witnessed a wave of strategic partnerships.
It should be pointed out however that since Vietnam joined the WTO in 2007,
foreign banks are also allowed to establish 100 % foreign-owned banks in Vietnam.
Today five foreign banks are active in Vietnam, which were all were all established
in 2008. Interestingly some foreign banks are present in Vietnam through a strategic
partnership as well as with an own subsidiary, which predictably has led to problems.
As a consequence, a number of strategic partnerships have been dissolved recently
(Vietnam Investment Review 2013).
3
3.1
The Data
Indicators of Bank Performance
Measuring bank performance is difficult because information about returns is meaningless without controlling for risk. A very large number of papers have assessed
bank efficiency using frontier analysis (see Berger and Humphrey 1997 for a survey
of the early literature) and several papers have applied this tool to the Vietnamese
332
banking sector (Ngo 2012; Sun and Chang 2011; Vu et al. 2010; Phan and Daly
2012; Dinh 2013; Nguyen 2007), however, with sometimes counterintuitive results.
For example, Ngo (2012) shows that the efficiency of Vietnamese banks measured
with a frontier analysis approach has decreased over time, whereas Vu and Turnell
(2010) obtain the opposite result. We therefore follow the approach of DemirgKunt and Huizinga (1999) and rely on simpler accounting measures of bank
performance. In particular we focus on the net interest margin (NIM), return on
equity (ROE), and return on assets (ROA).
ROE defined as net profit divided by book equity is obviously the key performance indicator used by most bank managers and financial analyst in developed
countries. By focusing on the return for shareholders, this measure aggregates rents
earned on the asset side as well as rents earned from the liability side of the bank
balance sheet and in particular deposits.
Unfortunately ROE has major flaws as a performance indicator (Admati and
Hellwig 2013). In particular it is very sensitive to variations of bank risk taking in
particular leverage and therefore often not closely correlated with shareholder value
creation (Moussu and Petit-Romec 2013).
In an emerging market context, the flaws of ROE have been evident for a long
time, in particular because the level of book equity is highly dependent on accounting
choices regarding nonperforming loans. Vietnamese bank managers and financial
analysts do not consider it as reliable indicator of bank performance (KPMG 2013).
The measure most looked at in Vietnam is indeed the NIM, defined as interest income
minus interest expenses divided by the amount of interest-earning assets. As this
measure excludes noninterest income which can be substantial for some banks, it is
often complemented by ROA defined as net profit divided by total assets.
3.2
Vietnamese companies have a two-tiered board structure and use a slightly unusual
terminology to describe these boards. The term board of management is used in
Vietnam to refer to what in Europe would be called executive board. This board is
presided by the CEO. The equivalent structure in the United States would be the
executive committee, operating committee, or executive council.
The term board of directors is used in Vietnam to refer to the supervisory
board (European terminology) which in US terms would correspond to a board of
nonexecutive directors. This board is presided by a chairman who always differs
from the CEO. It is worth noting that in Vietnamese banks, there is a third board
named supervisory board comprised of independent supervisors, whose role is to
help the board of directors in controlling the board of managements activities.
Shareholders are entitled to be represented on the board of directors (i.e.,
supervisory board using the European terminology), and therefore, the percentage of foreign supervisory board members is basically a rounded value of the
percentage of foreign ownership. This is not true for the fraction of foreigners on the
26
board of management, which is only weakly correlated with the percentage of foreign
equity ownership.
For this study we have not used direct information about foreign ownership. We
only focus on the fraction of foreign board members in the board of management
(BOMF) and the fraction of foreigners on the board of directors (BODF). Obviously
the second variable can also be viewed as a direct proxy of overall foreign ownership.
3.3
The data for this study were hand collected from the banks annual reports. As
required by the State Bank of Vietnam, all the banks in the sample use local generally accepted accounting practices (Vietnamese Accounting Standards VAS);
hence, all the data used for analysis came from the audited standardized financial
statements built on VAS. The financial data for all Vietnamese commercial banks in
7 years from 2006 to 2012 are used for calculating the ratios measuring performance. Apart from that, other sources of data were consulted through reference to
the library (BankScope) and the review of banks official websites, different articles,
papers, and relevant previous studies.
During the period of our study, the number of Vietnamese commercial banks
ranged from 38 to 42 banks; the fluctuation is explained by the creation of new banks
and mergers. Among this population of banks (of which five are state-owned), only
the data for Vietbank was unavailable for the entire period of our research, some other
small banks did not disclose their financial information for some years. Agribank is
the only big bank whose data was missing for 2012, explained by its size in total assets
and the huge number of branches nationwide (see Appendix A1 for a detailed list of
banks included and data availability). In 2011 and 2012, our data covers, respectively,
91.8 % and 79.4 % total Vietnamese commercial banks assets. For the whole
researched period, Vietnamese commercial banks stably accounted for 8586 % of the
total assets of the whole credit institution system in Vietnam (see Appendix A2).
Table 26.1 gives a breakdown of the different types of banks included in our
study together with the size of their assets. In particular, Table 26.1 illustrates the
impressive progress of privatization in Vietnam over the last years. In 2012, the five
state-controlled banks only own slightly more than half of the total banking assets,
down from 75 % 6 years earlier.
3.4
Descriptive Statistics
Table 26.2 provides an overview of the variables used in the empirical analysis.
Table 26.3 provides summary descriptive statistics (in Appendix A3 we also
provide the correlations). Overall profitability is highly variable with interest margins ranging from 0.59 % to 8.74 %, ROE ranging from 16 % to 43 %, and ROA
ranging from 0.39 % to 5.95 %.
334
Table 26.1 Bank types
Total bank
observation
2006
32
2007
36
2008
39
2009
40
2010
40
2011
36
2012
33
Total
256
22
10
11
12
12
64
24
24
23
19
20
158
1,375
1,360
1,742
2,181
2,050
1,650
11,319
62 %
61 %
54 %
47 %
47 %
42 %
53 %
0%
0%
0%
11 %
21 %
27 %
10 %
60 %
59 %
52 %
35 %
25 %
14 %
42 %
2%
2%
2%
1%
1%
1%
2%
38 %
39 %
46 %
53 %
53 %
58 %
47 %
16 %
22 %
24 %
30 %
32 %
25 %
24 %
22 %
17 %
22 %
23 %
20 %
34 %
22 %
Observation by ownership
1. State-owned commercial banks
Big-Four banks w/
0
0
foreign minority
Big-Four banks
4
4
w/o foreign
minority
Non-Big-Four
1
1
state-owned bank
2. Joint-stock commercial banks (JCBs)
JCBs w/foreign
4
6
minority
JCBs w/o foreign
23
25
minority
Market share of assets by group
Total assets (bil
961
VND)
1. State-owned
75 %
commercial banks
Big-Four banks w/
0%
foreign minority
Big-Four banks
73 %
w/o foreign
minority
Non-Big-Four
2%
state-owned banks
2. Joint-stock
25 %
commercial banks
(JCBs)
JCBs w/foreign
10 %
minority
JCBs w/o foreign
15 %
minority
Overall 13 % of our observations are for state-owned banks and 14 % for listed
banks. The majority is therefore for privately owned non-listed banks.
This section presents the regression results. Table 26.4 reports our main regressions
of the net interest margin (NIM), return on equity (ROE), and return on assets
(ROA) on the independent variables using a random effects model. The presence of
26
Listed
Definition
Net interest margin
Return on equity
Return on assets
Growth rate of gross domestic product on annual
basis
The ratio of foreign managers to total managers on
the management board
The ratio of foreign directors to total directors on
the supervisory board
Growth rate of gross domestic product on annual
basis
The natural logarithm of total assets (Pathan et al.
2007; Pathan 2009; Azofra and Santamaria 2011)
The ratio of banks total asset over banks book
equity
Dummy variable which is 1 in case bank is
state-controlled (i.e., the state owns more than
50 % of shares)
Dummy variable which is 1 in case bank is listed
Data source
Annual reports of banks
Annual reports of banks
Annual reports of banks
World development indicators
of the World Bank
Annual reports of banks
Annual reports of banks
World development indicators
of the World Bank
Annual reports of banks
Annual reports of banks
State Bank of Vietnam
Min
0.59 %
0.39 %
15.95 %
5.03 %
2.65
1.51
0.00 %
0.00 %
Max
8.74 %
5.95 %
43.20 %
8.46 %
5.53
92.95
50.00 %
40.00 %
SD
1.45 %
0.82 %
6.76 %
1.21 %
0.61
7.89
8.72 %
9.22 %
336
Table 26.4 Regression results
Dependent variables
ROE
NIM
ROA
BOMF
0.071
0.032
***
0.002
1.37
2.82
0.23
BODF
0.107
*
0.009
0.006
1.88
0.69
0.77
State
0.028
0.014
**
0.002
1.59
2.49
0.71
Listed
0.031
**
0.008
***
0.003
2.48
2.76
1.64
GDPr
1.548
***
0.244
***
0.101
5.51
4.04
2.77
Logasset
0.033
***
0.012
***
0.005
3.22
4.74
3.52
Leverage
0.003
***
0.000
*
0.000
4.90
1.92
2.23
0.3924
0.1945
0.2048
R2 (overall)
Wald chi2
117.81
58.85
49.95
Prob > chi2
0
0
0
Nr of obs
256
256
256
Estimations were performed using random effects regression
The numbers in italic are z-statistics
*, ** and *** indicate statistical significance at the 10 %, 5 %, and 1 % level
*
***
***
**
independent variables do not vary very much over the time. The Hausman test
(1978) for testing fixed against random effects results is insignificant, implying
that the random effects model will yield more precise errors.
There are several ways to interpret the results of our study. One result is a negative one: Foreign ownership alone makes no difference to performance. This is an
important insight because it implies that the strategic partnership program has
missed an important objective.
Of course we also want to claim that putting a foreigner on the management
board will increase the performance of the bank but this result is more likely to be
the outcome of an endogeneity problem. In the following section we will discuss the
robustness of our results.
Discussion
26
There are two obvious endogeneity problems that could influence our empirical
results from the previous section: First, it is possible that foreign investors
choose the better-performing local banks or local banks for which they anticipate
a better future performance, when deciding about their strategic partnerships.
We would then get a relationship not because of causality but because of a
selection effect.
Our finding that NIM is not influenced by ownership (or the closely correlated
BODF) partially dispels these concerns; however, the relationship between ROE
and BODF might be caused by this selection, in particular given that BODF becomes
insignificant in the fixed effects regression with ROE as dependent variable. We are
nevertheless not much concerned about this because, as explained above, in any
case we do not consider ROE as a reliable indicator of bank performance.
The second and potentially more severe concern is that only more reform-minded
and innovative banks will seek to bring a foreigner on its management board. It is
therefore not obvious whether it is really the presence of the foreigner which makes
a difference or whether these banks would have performed better even without
foreign management. We think that it is likely that causality runs both ways. Better
banks are more likely to ask a foreigner to join the management board, but the
presence of a foreigner probably still makes a difference, if only because it reduces
agency conflicts and wealth extraction by different interest groups. Indeed reformminded CEOs might use the presence of foreign member on the management board
exactly with the intention to reduce these types of behavior. Anecdotal evidence
shows that some of the banks participating in the strategic partnership program
viewed the foreign partner solely as financial investors but refused to cooperate in
any way with these minority investors, whereas others seized the opportunity to
benefit from knowledge and technology transfers.
Conclusion
This paper examines the success of the Vietnamese strategic partnership program
in improving the profitability and efficiency of local banks. We complement
existing literature by differentiating between board of directors and executive
(management) board membership. In particular, we show that partial ownership
or board of directors membership alone is not sufficient to achieve efficiency
improvements in locally managed banks; what is really needed is the active
involvement of foreign management.
We think that our research has implications for the design of the Vietnamese
strategic partnership program. In particular this opens a possibility for the
Vietnamese government to attract foreign capital into the banking sector without
necessarily allowing foreign banks to own majority stakes. Foreign investors are
not interested in control but think they need control to implement the reforms that
make sure that their investment will perform. As our results show this is not true.
338
Appendices
Appendix A1: Data availability
Banks
ABB
ACB
Agri
BacA
BIDV
BV
DaiA
DongA
EIB
Ficom
GP
HBB
HD
KL
LV
MariB
MB
MDB
MHB
NA
NV
OCB
OceanB
PG
Sacom
SB
2006
1
1
1
N/A
1
2007
1
1
1
N/A
1
2008
1
1
1
N/A
1
1
1
1
N/A
N/A
1
1
1
1
1
1
1
N/A
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2009
1
1
1
N/A
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2010
1
1
1
N/A
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
2011
1
1
1
1
1
1
1
1
1
2012
1
1
N/A
1
1
1
1
1
1
N/A
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
N/A
1
1
1
1
1
1
1
1
1
1
1
1
1
1
Total
7
7
6
2
7
4
7
7
7
4
3
6
7
7
5
7
7
7
7
7
7
7
7
7
7
7
(continued)
26
(continued)
Banks
SCB
Sea
SG
SHB
Tech
TN
TPB
Trust
VA
VCB
VIB
VietCap
VietIn
2006
1
1
1
1
1
N/A
2007
1
1
1
1
1
1
N/A
N/A
1
1
1
1
1
1
1
1
1
1
2008
1
1
1
1
1
1
1
1
1
1
1
1
1
2009
1
1
1
1
1
1
1
1
1
1
1
1
1
2010
1
1
1
1
1
1
1
1
1
1
1
1
1
2011
N/A
1
1
1
1
2012
1
N/A
1
1
1
N/A
1
1
1
1
1
1
N/A
N/A
1
1
1
1
1
Total
6
6
7
7
7
4
3
5
6
7
7
7
7
#
1
2
3
4
5
6
7
8
9
10
11
12
13
Category
State-owned commercial banks
Policies banks
Development banks
Joint-stock commercial banks
Joint-venture banks
Foreign banks branches
100 % foreign-owned capital
banks
Financial companies
Financial leasing companies
Central peoples credit funds
Local peoples credit funds
Small-sized financial
organization
Foreign credit institutions
representative offices
Total VN commercial banks
2010
5
1
1
37
5
48
5
2011
5
1
1
35
4
50
5
17
13
1
1,057
1
18
12
1
1,095
1
48
50
1,239
42
1,278
40
Total assets
(bil VND)
12/31/2012
2,201,660
2,159,363
555,414
42 %
11 %
154,857
3%
14,485
0%
5,085,779
100 %
340
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Chapter 27
1 Introduction
Selection of store involves lot of thinking and has been widely researched specially
in western economies. Recently, this phenomenon is gaining importance in Indian
markets also, the reason being the advent of larger and diverse retail formats by organized players (Sinha and Banerjee 2004). These retailers are making all the efforts to
give a new feel, new experience, and more choices to the Indian customers who up to
now had little options. Store choice has emerged as new area of study because the
retailers as well as shoppers are in the nascent stage with respect to organized retailing. Both of them are not clear as to what drives in reality the customer to shop in a
particular store (Sinha and Banerjee 2004). Today the retailers are facing the problem
of high footfall but low conversion resulting in high cost of services and lower profitability (Sinha etal. 2002). The present formats have been a successful saga in the
western world, but in India they are still struggling (Sinha etal. 2002).
D. Sharma (*)
Amity Business School, Amity University Haryana, Gurgaon
e-mail: [email protected]
P. Madan
Gurukul Kangri Vishwavidyalaya, Haridwar
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_27
343
344
This emphasizes the growing need to evaluate the influence that various drivers
for store choice has in store selection. It is important for a store owner (belonging to
either of the format) to understand this behavior for developing marketing strategies
to attract and retain its customers.
2 Hypothesis Development
Through review of literature, 11 drivers, namely, location (Miu and Perihinn 2003;
Mai and Hui Zhao 2004), promotion (Grewal etal. 1998; BMSR group 2010; Sinha
and Uniyal 2000), price (Fox etal. 2004), atmospherics (Baker etal. 2002; Gueguen
and Petr 2006), sales personnel (Lee and Dubinsky 2003; Mallalieu 2006), services
(Khadilkar 2012; Bitner 1990), purpose of visit (Walters and Jamil 2003), self-concept congruity effects (Sirgy etal. 2000; Underwood etal. 2001), product (Fox etal.
2004; Boatwright and Nunes 2001; Dick and Basu 1994), congeniality (Engel etal.
1995), and institutional store reputation (Aydin and Ozer 2005; Ball etal. 2006)
were found to be responsible for the store choice. These factors have been taken as
the drivers for store choice. The researchers try to find out whether these drivers are
considered for store choice by the shopper of both the categories (i.e., old and new
format) with the same preference or not. This leads to the development of first null
hypothesis, i.e., H01.
H01. Drivers for store choice are equally applicable (i.e., there is no difference
between the importance of drivers choice) for old (unorganized) and new formats
(organized).
Loyalty has been examined from different aspects including its impact on
long-term financial performance of a firm (Reichheld 2001). Reichheld (2003) has
established the link between loyalty and bottom-line profits. Owing to its managerial
relevance, studies in the past sought to determine the drivers of customer loyalty.
Emerging from these studies, a list of factors that include location, product
range, in-store promotions, frequent buyer/loyalty programs, store operation, store
appearance, ambience, spatial layout, relative price, and convenience was identified
(Miranda etal. 2005; Noble etal. 2006). This results in H02.
H02. There is no significant correlationship between drivers for store choice and
store loyalty.
3 Research Methodology
3.1 Questionnaire Design andMeasurement
A self-administered questionnaire was designed to collect data. It included 57
measures to collect information on 11 drivers and 7 measurements for loyalty. These
drivers and questionnaire items for these drivers were developed from inferences
345
obtained through the review of literature and exploratory interviews. Each of these
items was evaluated on a 5-point Likert scale ranging from 1 (strongly disagrees) to
5 (strongly agrees). Thus, questionnaire before taking to pilot survey contained 64
items. A sample consisting of 30 subjects (who were representative of the main
sample) was asked to administer the measures so as to examine its clarity and
relevance of constructs/drivers. Researchers have decided that measure with the
score of 30 will be discarded. The stores selected included an organized retailer
(Vishal Mega Mart, Easy Day, 7/11) and unorganized retailer (local kirana stores of
the region). Based upon it, no measure was dropped from the final questionnaire.
346
4 Hypothesis Testing
H01. Drivers for store choice are equally applicable (i.e., there is no difference
between the importance of drivers of store choice) for old and new formats.
Chi-square test was applied (refer Table27.1). Shoppers were categorized in
three categories, namely, A, B, and C, based upon their relative importance given to
store choice attributes in store selection.
As per Table27.2, test statistics of 0.065 and 155 indicate that the researcher has
reduced error rate by 6.5% and 15.5%, respectively, over what one could expect by
error chance. The researcher has further calculated the value of chi-square for level
=0.05, df=2 the cut off point for the test statistic that comes to be as following:
2
tab
= 5.992
and
2
cal
= 6.001.
Thus, 2cal>2tab.
Hence, the null hypothesis can easily be rejected concluding that there is a
significant difference between the importance accorded to these drivers for store
choice by the shoppers of old and new format stores.
Table 27.1 Chi-square test (type of store visited and category of shoppers)
Value
6.001(a)
5.637
1.043
250
Pearson chi-square
Likelihood ratio
Linear-by-linear association
No. of valid cases
Df
2
2
1
Asymp. Sig.
0.050
0.060
0.307
Table 27.2 Directional measures (type of store visited and category of shoppers)
Nominal by interval
Eta
Category of shoppers
Type of store visited
Value
0.065
0.155
347
Pearson correlation
Sig. (2-tailed)
N
Total loyalty
Pearson correlation
Sig. (2-tailed)
N
**Correlation is significant at the 0.01 level (2-tailed)
Total drivers
1
Total loyalty
0.541**
0.000
250
1
250
0.541**
0.000
250
250
Adjusted
R square R square
0.487b 0.237
0.234
Std. error
R square
of the estimate change
F change df1 df2
3.723
0.237
77.155
Sig. F Durbin-
change Watson
248 0.000
1.831
H02. There is no significant correlationship between drivers for store choice and
store loyalty.
From Table27.3, it is clear that at =0.01 relationship between the variables is
significant and moderate in nature with r=0.541.
Regression analysis was used to identify statistically significant relationships
between variables. Beta and R2 coefficients were used as indicators of the strength
and explanatory power of the relationships. In this analysis, R2 indicates the fit of
the linear relationship between the drivers for store choice (total drivers) and the
loyalty scores. R2 also indicates the proportion of the variation in the dependent
variable (loyalty) explained by drivers for store choice (the independent variable).
As illustrated in Table27.4, 24% (0.237) of the variation loyalty is explained by the
drivers for store choice scores. The statistical significance of relationship is also
shown in Table27.4 where relationship was found to be significant.
The value of R square is low, but in some studies, it is entirely expected that
R-squared values will be low, specially studies that attempt to predict human behavior. Furthermore, if R-squared value is low but have statistically significant predictors, one can still draw important conclusions about how changes in the predictor
values are associated with changes in the response value. Regardless of the
R-squared, the significant coefficients still represent the mean change in the response
for one unit of change in the predictor while holding other predictors in the model
constant. Obviously, this type of information can be extremely valuable (Frost 2013;
MacDonnell 2010).
The Durbin-Watson statistic is (refer to Table27.4) 1.831 (nearly 2) which indicates that there is no first-order autocorrelation. An acceptable range is 1.502.50.
Secondly, if the Durbin-Watson statistic is greater than R square, it is likely that
348
Table 27.5ANOVAa
Model
Sum of squares
1
Regression
1,069.338
Residual
3,437.178
Total
4,506.516
a
Dependent variable: total loyalty
b
Predictors: (constant): total drivers
df
1
248
249
Mean square
1,069.338
13.860
F
77.155
Sig.
0.000b
Table 27.6Coefficientsa
Unstandardized coefficients
Model
B
Std. error
1 (Constant)
6.056 2.061
Total drivers 0.102 0.012
a
Dependent variable: total loyalty
Standardized coefficients
Beta
0.487
t
2.938
8.784
Sig.
0.004
0.000
5 Discussions
Results from H01 testing indicate that these drivers are responsible for store selection made by a shopper visiting either of the formats, but the order in which they are
preferred varies.
Results of H02 show that relationship of significant nature exists between drivers
for store choice and store loyalty where it is moderate in nature. It suggests that factors are correlated and do have an impact on each other, but the strength of relationship is not very strong.
The findings that there is a relationship between drivers for store choice loyalty
are in congruence with the past studies carried out by Oliver (1999) which have
found the variables to be correlated.
349
6 Conclusions/Implications
The result of H01 leads to the conclusion that though same drivers are applicable in
the decision-making process of the store selection (i.e., shopper visiting to either
type of format was looking for the same type of facilities), the order in which these
drivers are being applied by the shopper in store choice varies according to the type
of store being visited (organized or unorganized). Therefore, unorganized and organized retailers need to identify and work upon those drivers which are relatively
more important from their respective type of stores.
The result of H02 indicates that there exists a significant relationship between
drivers for store choice and store loyalty, but it is moderate in nature. The retailers
need to focus on these drivers to enhance the loyalty which will directly influence
its profitability.
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Chapter 28
Abstract Global financial crisis has offered many lessons for the developing
economies. Regional trade network in South Asia is weak compared to many other
regional trading blocs of the world. It is the size of the domestic markets that matter
especially at the time of crisis. Trade theorist Michael Porter pioneered that the
competitive advantage of nations is created and sustained through a highly localized
process: the nature of home market demand for industrys product or service. In the
aftermath of the financial crisis, countries need to expand the size of its domestic
market with more regional economic integration. Economic integration does
provide the solution to enhance and enlarge the size of the domestic markets; like in
case of the European Union (EU), economies associated with EU operate as a
domestic market. Similar benefits can be attributed in the case of bilateral Free
Trade Agreements (FTAs) in South Asian Association for Regional Cooperation
(SAARC) region or at the level of South Asian Free Trade Area (SAFTA). This will
assist and facilitate economies to recover by means of engaging themselves in
regional trading agreements. The recent Revised Sensitive Lists under SAFTA
(Phase II) announced on January 1, 2012, by India, Sri Lanka, and Bangladesh is
examined here with a special attention to the India-Sri Lanka Free Trade Agreement
(ISFTA). In the current context of ongoing negotiations on Bangladesh-Sri Lanka and
Indo-Bangladesh bilateral FTA, paper advocates for the gains in reducing sensitive
list because it gives fresh impetus in terms of providing new technology, expansion
of the international markets, and new opportunities for investment. The local business entrepreneurs in Bangladesh raise the fear of losing local industry and agroactivities, but Bangladesh may also realize the intra-SAARC trade, differently.
Instead of trade competition, Bangladesh may look for intra-industry/intra-business
compliments as is evident in the case of ISFTA. Sensitive lists are one of the prime
reasons for the slow speed of SAFTA and other respective bilateral FTAs. The prime
hypothesis of this paper is around the argument that the bilateral FTAs in South Asia
are going to move SAFTA ahead which leads to more trade and investment even in
the post-financial crisis-damaged markets. The paper adds new dimension in the
K. Gaurav (*) N. Bharti P. Sinha
Department of Humanities and Social Sciences, Indian Institute of Technology, Patna,
Patliputra Colony, Patna 800013, India
e-mail: [email protected]; [email protected]; [email protected];
[email protected]; [email protected]; [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_28
351
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K. Gaurav et al.
field of South Asian economic integration through examining how boosting trade
and investment are linked with the bilateral FTA. It may also pave the ways for
Bangladesh to enter into bilateral FTAs with India and Sri Lanka.
Keywords ISFTA Competitive advantage SAARC Bilateral FTA SAFTA
Sensitive list, Economic integration
Introduction
The free trade debate dates back to the times of the founding father of economics,
Adam Smith. In his monumental work, The Wealth of Nations, he argued in favor of
laissez faire policy. This was perhaps the beginning of free trade doctrine. Adam
Smith has propounded the absolute advantage theory of international free trade.
David Ricardo also favored the policy of free trade through his comparative advantage principle of international trade. A more advanced version of comparative
advantage theory of trade is the Heckscher-Ohlin model. Thus, the rationale for free
trade is more than two centuries old. Free trade is a policy whereby the government
does not intervene in trading between nations by tariff, quotas, or other means
(Samuelson and Nordhaus 2007). Free trade allows the maximization of worlds
output, thus making it possible to increase the consumption basket of consumers
than without free trade. There are dynamic gains from free trade. Bhagwati (2002)
has stated that Smith-Ricardo analysis of gains from trade via specialization and the
associated case for free trade was to win approval since the beginning. Countries
impose trade barriers in the forms of tariff and nontariff on different grounds to
restrict the free flow of international trade. Import tariff has become the most vibrant
means of trade policy instruments. Besides tariffs, nontariff barriers like quota,
domestic content requirements, export subsidies, antidumping regulations, and
other government policies have also been used in order to restrict free trade. The
efficiency case of free trade states that trade restrictions in form of a tariff leads to
production and consumption distortions. The cost-benefit analysis provides the theoretical grounds for free trade. Consumer and producer surplus forms the basis for
costs and benefits.
Free trade with the imposition of tariff on a countrys import has three effects:
firstly, reduction in the imports and consumptions; secondly, increase in the domestic
price and production of a commodity; and finally, increase in tariff revenue to the
government. After imposition of tariff, import reduced from GF to HI and consumers
surplus also decreased as in Fig. 28.1. The tariff raises the price in the domestic
markets from 0P to 0P2 and domestic production increases from 0Q2 to 0Q2.
Government now receives tariff revenue equal to the area KJIH.
New advancement in trade theory emphasizes on the competitiveness of the
domestic markets. It can be found in the works of trade theorist Michael Porter.
He pioneered the national competitive advantage theory of trade in the 1990s.
The theory of competitive advantage rests on four factors called as the diamond of
353
national advantage. These are factor conditions, demand conditions, related and
supporting industries, and firm strategy, structure, and rivalry. According to Porter
(1990), a nations competitiveness depends on the capacity of its industry to
innovate and upgrade, and it not merely depends on natural endowments, its labor
pool, its interest rates, or its currencys value. Countries benefit from having strong
domestic rivals, aggressive home-based suppliers, and demand from domestic consumers. Competitive advantage is created and sustained through highly localized
process. The need for a strong domestic market is attributed to sustain the economies,
especially at the times of crisis. Global financial crisis has offered many lessons for
the developing economies in recent past. Regional trade network offers a strong
case for enhancing and enlarging the size of the domestic markets. Regional trading
agreements (RTAs) can be seen as a strong case for liberalization of the world trade.
There are basically three forms of trade liberalization: unilateral, bilateral, and
multilateral. When countries remove their trade barriers without waiting for other
countries, it signifies unilateral trade liberalization. Unilateral trade liberalization
promotes countrys competitiveness in the worlds markets and encourages comparative advantage. The other involves the reciprocal reduction of trade barriers on
a nondiscriminatory basis, as seen in the operation of World Trade Organization
(WTO). Finally, the bilateral (or plurilateral) route manifests itself in what
economists have come to call preferential trade agreements (PTAs). In the case of
PTAs, two or more countries reciprocally liberalize trade with each other but not
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to the rest of the world. The process of bilateral or plurilateral reductions in trade
barriers among the member countries is commonly known as the process of
economic integration. It is the process of eliminating restrictions on trade. It results
in the uniting of two or more national economies in a regional trading arrangement
(Carbaugh 2008).
Economic integration commences with signing a preferential trade agreement
(PTA). It is the first stage of economic integration which gives preferential access to
certain products from the participating countries. A PTA is followed by the free
trade area (FTA) and is an association of trading nations in which members agree to
remove all tariff and nontariff barriers among themselves. Each member, however,
maintains its own set of trade restrictions against outsiders. Like a free trade area, a
customs union is an agreement among two or more trading partners to remove all
tariff and nontariff trade barriers among themselves. In addition to this, all member
nations impose identical trade restrictions in terms of common external trade policy
against nonparticipants. The next stage of economic integration is common market.
It is a group of trading nations that comprises all the features of a customs union.
Besides this, it ensures free movement of factors of production across national
borders within the economic bloc. The next stage is the economic union in which
national, fiscal, taxation, and social policies are harmonized and governed by a
unified institution. The final stage may be the monetary union in which national
monetary policies and the acceptance of a common currency governed by a supranational monetary authority takes place.
Viner (1950) introduced the concepts of trade creation and trade diversion which
provide the theoretical grounds and rationale for the creation of PTAs. Trade
creation is the replacing of relatively high-cost domestic production with lower cost
imports from the partner country. Trade diversion takes place when a country
switches its source of imports from a more efficiently producing country to a less
efficiently producing country. Efficiency gains are captured through the trade
creation and efficiency losses through trade diversion in the case of free trade areas
and other forms of economic integration. A regional trading bloc enlarges the size
of domestic market. The entire bloc serves as a domestic market. Like in case of
the European Union, the whole EU is like a domestic market. It is argued that trade
liberalization and regional economic integration can help a region increase its
intra-regional trade by exploring the size of the market. This may in turn yield efficiency and bring benefits not only by exploration of economies of scale but also by
dynamic and upward shifts in production function (Ali and Talukder 2009).
355
agreements can complement the free trade process but cannot replace multilateral
liberalization (OECD Policy Brief 2003). The theory of second-best proposes that
given a distorted system, eliminating one of the distortions does not ensure a better-off
overall economic welfare as long as distortions remain unchanged (Plummer et al.
2010). There are static and dynamic effects of an FTA. Jacob Viner provided the
theoretical analysis for the assessment of customs union which was extended to
analyze an FTA through the theory of trade creation and trade diversion. It is the
partial equilibrium model that analyzes the potential effects of an FTA. It is worth
to note that welfare changes by the formation of an FTA are the sum of changes in
producer and consumer surplus and the government revenue due to tariffs (World
Bank 2006). Conventional wisdom argues for the improvement in the welfare
because these agreements include a degree of trade liberalization. Viner showed that
an FTA can adversely affect the welfare of a country. The major drawback of
Vinerian model is that it takes into account the market for just one good ignoring
any interaction with multiple goods market. Plummer et al. (2010) assert that one of
the departures from this model is the general equilibrium model based on the works
of Meade (1955), Lipsey (1970), and Wonnacott and Wonnacott (1981). There are
limitations in these models. To overcome these limitations, computable general
equilibrium (CGE) and gravity models are used to evaluate the effects of an FTA.
General equilibrium analysis provides the sound ground for policy implications as
it takes into account the interactions between the markets. To analyze the economic
effects of multilateral and bilateral trade agreements, the CGE modeling framework
of Global Trade Analysis Project (GTAP) provides one of the best tools of analysis
(Sikdar and Nag 2011). On the other side, gravity model is useful in the analysis
because it provides better explanation in real-world situations. Dynamic effects of
FTAs include scale economies, technology transfer, structural policy reforms, and
competitiveness and growth effects.
The latter half of the 1980s to the early 1990s witnessed an explosion of regional
trade agreements (RTAs) in the global economy (Weerakoon 2001a). Likewise
there arises a need for the countries in the south Asia to form a regional trading
bloc to foster the process of economic integration in this region. The establishment
of the South Asian Association for Regional Cooperation (SAARC) on December
8, 1985, marked the beginning of economic cooperation in South Asia. In accordance with the sixth SAARC summit, SAARC Preferential Trading Arrangement
(SAPTA) was signed on April 11, 1993, much ahead as was agreed and it become
functional from December 7, 1995. Article 2 of SAPTA emphasizes on the broad
commitments for the promotion of trade in multilateral framework among the
member countries. Article 10 of SAPTA grants preferential treatment to LDCs in
tariffs, free access to members market, removal of nontariff barriers, limited
removal of para-tariffs, and others. In the year 2004, SAARC took a leap forward
when it signed South Asian Free Trade Area (SAFTA). It became operational in
the year 2006 (January 1) with broader objectives of facilitation of trade by elimination of trade barriers in a phased-wise manner. It emphasized on enhancing trade
in South Asia and economic integration for mutual benefits. As a part of achieving
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such goal of SAFTA, it was realized to liberalize trade policy through various
reforms. Sensitive list is one of the major issues in trade liberalization and policy
reforms in South Asia.
357
India embarked on the path of industrial, financial, and external sector reforms in
the 1990s which were initiated creating an environment conducive for the expansion
of trade (Reserve Bank of India 2003). Trade policy (1991) aimed to reduce
administrative controls and barriers which acted as obstacles to the free flow of
exports and imports. The basic instrument developed by the policy was the Exim
scrip in place Rep licenses. The purpose of this instrument was to permit imports to
the extent of 30 % on 100 % realization of export proceeds. Obviously, the purpose
was to bridge the BOP gap.
WTO explains most favored nation (MFN) tariffs as the normal nondiscriminatory
tariff charged on imports. It excludes preferential tariffs under free trade agreements
and other schemes or tariffs charged inside quotas. Figure 28.2 shows the average
MFN applied tariff rates (unweighted) by India, Bangladesh, and Sri Lanka during
19902009. India has 81.8 % tariff rate in 1990, declined rapidly after the economic
reforms. In 1991 it stood at 79.2 % and declined to 53 % in 1992. Further in the year
2009, it declined and remained at 10.1 %. Bangladesh on the other hand underwent
reforms in the early 1990s. In 1990 average MFN applied tariff rates stood at 94 %
and declined to 88.6 % in 1991. In 2008 it stood at 14.8 %. Sri Lanka which is
marked by one of the most liberalized economies in South Asia had tariff rate of
28.3 % in 1990. It is the lowest compared to these three economies. In 1992 the
tariff rate was at 26.9 % which further declined to 10.1 % in 2009. Thus, the data on
average MFN applied tariff rates in these three countries shows a declining trend.
Of these three South Asian countries, Bangladesh still remains less liberalized
compared to other two countries.
Fig. 28.2 Trends in average MFN applied tariff rates in India-Bangladesh-Sri Lanka (Source:
Compiled by Authors from World Bank (2010))
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K. Gaurav et al.
India and Sri Lanka envisage at establishing a free trade area in accordance with the
provisions of the ISFTA and in conformity with relevant provisions of the General
Agreement on Tariff and Trade (GATT), 1994 (Article 1 of ISFTA). The ISFTA was
signed on December 28, 1998, to promote mutually beneficial bilateral trade. The
agreement came into effect on March 2000. It contains different articles and several
annexures. Article 1 defines the broad objectives of the agreement. Annexure A of this
agreement describes the concessions offered by India and phaseout schedule for
elimination of tariffs in 3 years from ISFTA being effective. Concession offered by Sri
Lanka is mentioned in Annexure B of India-Sri Lanka Free Trade Agreement. It provides tariff concessions on exports from India in respect of items freely importable
into Sri Lanka and phaseout schedule for elimination of tariffs in 8 years time
framework from ISFTA being effective. According to ISFTA, a wide range of products
are granted free access to exports from these countries. But it also contains list of
items which are restricted between these two countries for bilateral trade in Annexure
D of the ISFTA. The agreement contains so-called negative list (sensitive list) intended
to protect their respective national interests. Additionally, Rules of Origin (ROO) were
introduced into the agreement to ensure minimal national content of traded products.
Maintaining respective negative lists does exist in the bilateral or multilateral FTAs.
There have been multiple criteria for preparing and maintaining these lists. The
major part of these lists includes agricultural products for food security. Along with
the most important element of negative list, others like small-scale manufacturing
products and noncompetitive domestic industries are also protected in form of
inclusion in the list. There are two distinct features of India-Sri Lanka trade, namely
a low volume of bilateral trade and a persistent balance of trade in favor of India
(Weerakoon 2001b). Taneja et al. (2011) have provided an approach and economic
rationale to policymakers for pruning the negative lists maintained by India for
SAARC countries. There are several other commodities which seem no rationale to
be in the negative lists of these countries. These unnecessary items should definitely
be removed from the list. The approach of SAFTA is the negative list maintained by
all the eight members of this agreement. India is the largest country among the
SAARC members in terms of both geographical area and in terms of GDP. India has
reduced its items in the negative list for LDCs to only 25 items and 614 items for
non-LDCs. It reflects its commitment under the SAFTA. Other contracting states of
this agreement have huge respective negative lists. One of the hypotheses for SAFTA
being not so effective is the existing negative list. The table that follows gives a quick
recap of respective sensitive lists under SAFTA and ISFTA.
Table 28.1 shows the volume of negative list among three of the SAARC countries.
As can be seen Table 28.1, items in Indias negative list for non-LDCs are 614 which
0
0
0
0
0
0
0
0
431
0
60
28
4
2
0
4
0
614
India
(for NLDCs) India
Column 4
No. of items
28
0
38
2
21
0
57
17
5
0
36
0
97
100
0
0
11
5
14
12
182
295
17
0
10
0
100
% share
0.46
3.95
23.20
1.16
2.78
68.45
43
8
0
50
0
1,220
3
113
81
3.52
0.66
4.09
100
0.25
9.26
6.64
Sri Lanka
No. of items % share
160
13.11
227
18.61
40
3.28
176
14.43
23
1.89
32
2.62
86
7.05
16
1.31
5
0.41
66
5.41
20
1.64
32
2.62
39
3.20
360
K. Gaurav et al.
Sri Lanka-India
Column 34
It suggests that being NLDCs
(both India and Sri Lanka),
they would have to trade on
the basis of SAFTAs respective
negative lists
The common products are in the But the trade between these
prepared foodstuffs, beverages, two countries is governed on
and tobacco items only
the basis of ISFTA and SAFTA
Bangladesh largely protects
These lists suggest that
its textile sector
vegetable products of Sri
Lanka and textile sector of
India are heavily protected
Bangladesh-Sri Lanka
Column 13
There are 993 sensitive items
on Bangladesh side, whereas
1,065 from Sri Lankan side
will be applicable to Sri-Lanka, but due to ISFTA, the operational list includes only
431 items. The negative list of Sri Lanka for India included 906 items under SAFTA,
but ISFTA includes 1,220 items. Thus, India on the one hand restricts lesser items,
while Sri Lanka maintains not only huge negative list but also maintains bigger list
than SAFTA. India thus provides unilateral benefits to Sri Lanka. The list hinders the
trade and investment, and thus the South Asian region remains insignificant as far as
share in global trade is concerned. During the period from the year 1995 to 2005, the
share in world trade of this region increased marginally from 0.9 to 1.2 %. The limited
product coverage and the existence of huge negative list effectively reduce the scope
of intra-regional trade in South Asia. It has been estimated that almost 53 % of the
total import trade in SAFTA has been subject to the negative list of the respective
countries (Weerakoon and Thennakoon 2006). The negative list thus significantly
limits the scope of the SAFTA. In India-Sri Lanka Free Trade Agreement (ISFTA),
each country maintains its negative list. Out of 431 items in Indian side and 1,220
from Sri Lankan side, the number and % share have been shown in Table 28.1.
Table 28.2 presents the summary of the data presented in Table 28.1.
361
7.1
India has been a major player in terms of investments to Sri Lanka (see Fig. 28.3 for
more details). Sri Lankan economy has attracted foreign investments in multiple
areas including retail to tourism and petroleum, financial sectors including banking,
telecommunications, food processing, vanaspati, cement, copper, tire, glass industry,
hospitality, and real estate. Indian investment in Sri Lanka reached a total of US$600
million, making it number four in the world (Doing Business in Sri Lanka 2012).
7.2
7.3
Ceat-Kelani
Sri Lankan economy has the benefits as it underwent three-way venture with AMW,
Ceat Tyres India, and Kelani Tyres Sri Lanka in 1999. This venture aims to fulfill the
twin goals of low-cost manufacturing and larger market access in this island nation.
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K. Gaurav et al.
The venture resulted in Ceat-Kelani Associated Holdings Pvt. Ltd. which is the
largest domestic tire manufacturing company in Sri Lanka. According to Mel
(2011), this joint venture started operations with one plant in Kalutara. Today it has
three plants with a radial tire plant established in 2006. The technology and management inputs are sourced from India. The venture manufactures a varied range of tires
for all modes of transport such as light trucks, buses, trucks, vans, cars, motorcycles,
and three wheelers as well. The high manufacturing cost was contained after it joined
the hands with Indian tire manufacturing giant Ceat. As a result, the average annual
production increased manifold as compared to previous production. It stood at
12,800 metric tons currently and was 7,400 metric tons during 19992002. With
increased production and productivity as a result of investments in technology, the
JV now exports to many Asian and European countries including Dubai, Nigeria,
and Egypt. The JV also exports to India under ISFTA. It is claimed that economies
of scale in tire manufacturing sector in Sri Lanka has brought the cost below the
levels of Ceats plant in India.
7.4
A joint venture between L&T and National Housing Board of Sri Lanka was concluded to develop the Iconic Diamond Tower Project of Sri Lanka. The land has
been secured and required permissions from the Colombo Municipal Corporation
have been finalized. Apart from that, UltraTech Cement plant has also been started
in Sri Lanka. The current turnover has been $US59 million which is expected to
almost double in the coming years.
7.5
Telecommunications
Bharti Airtel Lanka is a subsidiary of Indian Telecom giant Bharti Airtel. It started
its commercial operations in Sri Lanka from 2009 and now has distinctive feature
of the fastest growing wireless operator in the island nation. Apart from that, Tata
Communications Lanka Limited becomes operational in Sri Lanka in 2004. It was
able to obtain an External Gateway Operator License in 2003. These provide the
global telecommunications needed by the Sri Lankan customers.
Apart from these JVs and investments, many other Indian companies have
started investing in Sri Lanka. Indian Oil Corporation (IOC), Taj Hotels, Asian
Paints, J.V. Gokal Ceylon Pvt. Limited, Tata Housing, Piramal Glass Ceylon,
ITC, and banks like State Bank of India (SBI), ICICI, Indian Bank, Indian
Overseas Bank, and Axis Bank are some important investors (Doing Business in
Sri Lanka 2012).
7.6
363
Tourism
Tourism has been an important sector and crucial for foreign exchange earnings for Sri
Lanka. Total number of tourists who visited Sri Lanka in 2012 and 2013 was 1,005,605
and 1,274,593, respectively. India accounted for the highest number of tourists arrival
in Sri Lanka. Total number of tourists from India who visited Sri Lanka in 2012 was
176,340 which increased to 208,795 in 2013, a rise of 18.4 % in just 1 year (Sri Lanka
Tourism Development Authority 2013). Sri Lanka also is in the top ten countries from
where tourist arrivals are registered in India. It stood at fourth position in terms of
tourists arrival in India. In 2009, 2010, and 2011, a total of 239,995 and 266,515 and
305,853 Sri Lankan tourists visited India (Ministry of Tourism 2012). Thus, tourism
has become an important area for cooperation between India and Sri Lanka.
The potential benefit of an FTA is the large trade creation by shifting manufacturing
from high-cost domestic production to low-cost imports from the member country.
The India-Sri Lanka Free Trade Agreement (ISFTA) has generated many possibilities and has potential to boost bilateral trade and investments in the South Asian
region. Sri Lanka has benefitted a lot in terms of Indian investments and able to
explore Indian technology, expanded its markets locally and globally, and explored
opportunities for investment in many areas in the form of mutual cooperation and
joint ventures (JVs). Sri Lanka has reaped the benefits of low-cost manufacturing in
the tire segment and also able to push up labor productivity. This has initiated rising
production and brought down the cost of converting raw material to finished products
in the manufacturing JVs. Similarly Bangladesh can avail similar and even more
benefits (geographical proximity) if it undergoes FTA with India. In the same way,
Bangladesh can be benefitted after signing FTA with Sri Lanka.
Bangladesh has comparative advantage in the ready-made garments (RMG), leather,
and footwear manufacturing sector. India and Sri Lanka on the other hand may take the
advantage of cheap labor in garments sector and leather and footwear by collaborating
with Bangladeshi companies through joint ventures. These countries can also avail
benefits in the area of oil and gas exploration and in pharmaceuticals and shipbuilding
industry as Bangladesh has comparative advantage in shipbuilding. Other potentials in
Bangladesh are cooking gas distribution and power stations construction.
Bangladesh is one of the prime destinations for Indian investors. The free trade
regime will attract more FDI from India in Bangladesh due to certain key factors
such as easier access to Indias north eastern region, on the one hand, and abundant
availability of low-cost labor as a major incentive for setting up of manufacturing
plants, on the other. The main areas where investments will have to flow are energy
and power, transportation, urban infrastructure, border infrastructure, information,
communication and technology, warehousing and cold storage facilities, education
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services and skill development, etc. Some recent investments in Bangladesh from
India are highlighted as follows:
A deal of US$1.5 billion has been signed by Indian power sector giant NTPC
with Bangladesh in order to build coal-based plant with a capacity of 1,320 MW
to generate electricity. This will be Bangladeshs biggest power project aimed at
fulfilling the needs of power shortages in Bangladesh. 250 MW power will be
exported to Bangladesh.
US$300 million has been invested by Indian telecom operator Bharti Airtel in
Warid Telecom of Bangladesh in a view to expand the domestic operations. It has
thus become the largest Indian investor in Bangladesh.
A memorandum of understanding (MoU) has been signed with Nitol-Niloy
Group of Bangladesh by Indias Tata International Limited for manufacturing of
footwear and bicycle. A total of US$15 million has been invested by Tata.
Meru Cabs of Bangladesh and Tata Motors-Nitol Group underwent a memorandum
of intent for investing in radio taxis in January 2010.
Marico has an advantage to become the first Indian company to be listed in Dhaka
Stock Exchange in Bangladesh. Now it announced for its expansion by investing
Taka 5060 crores which will lead to a total investment of Taka 100 crores.
Bangladesh imports 95 % of its domestic tire requirements. Ceat India has thus
announced its interest to invest Rs. 250 crores in a view to set up manufacturing
plant in Bangladesh. Sixty five tons per day was expected initial capacity of this
plant. It will commence production in FY2013 (Acharya and Marwaha 2012).
The level of FDI from India in proportion to the total FDI in Bangladesh shown
in Fig. 28.3 is much lesser than the level of FDI from India in proportion to the total
FDI in Sri Lanka. This shows how FTA is a reliable base for more FDI.
The Sri Lanka-Bangladesh current trade and investment relations are also
showing many positive indications which may be also presented as follows:
During last 45 years, the bilateral trade between Sri Lanka and Bangladesh has
marked an improvement. The trade between these two nations at the level of
US$48 million in the year 2010 has seen an increase by 73 % in 2012. It crossed
the figure of US$80 million and remained at US$83.19 million (Department of
Commerce of Sri Lanka 2012).
More than US$292 million of Sri Lankan investments by 45 Lankan companies
is now in Bangladesh. Bangladeshi investments in Sri Lanka, however, are at a
low level of US$3 million (only in six projects) due to restrictions on capital and
current investment outflows by Bangladesh side.
This has limited the full potential of mutual investment development and protection capacity for both countries.
Thus, Bangladesh can be benefitted if it signs an FTA with India and Sri Lanka
as well. Huge investments in the form of FDI or through other channels can have
positive advantage in many ways. Large industries if established in Bangladesh by
India may help Bangladesh develop ancillary industries locally. There is also need
for diversification and commercialization of agricultural sector in Bangladesh.
365
Fig. 28.3 Comparative FDI from India in Sri Lanka and Bangladesh (Source: Compiled by
Authors from Acharya and Marwaha (2012) and doing Business in Sri Lanka, Handbook for Indian
Business (2012), CII)
This sector has potential for the development of agro-based and food processing
industries, limited by lack of proper infrastructure. The bottlenecks can be eliminated by reducing negative list and through more regional FDI.
Conclusion
ISFTA has generated a strong case for trade creation as is evident from the reduction
in the negative list from volume of bilateral trade and investments in the form of
joint ventures between India and Sri Lanka. The dynamic gains of an FTA like scale
economies, technology transfer, trade and investment policy reforms, and competitiveness have been seen in the case of ISFTA. The scale economies and
price competitiveness have been witnessed in the case of Ceat-Kelani and many
other industries. India-Sri Lanka FTA has the potential for boosting more economic
cooperation. ISFTA offers the conditions for more bilateral FTAs and quick and
planned reduction of negative lists. Thus, only the South Asian region has a real, viable,
and potential free trade that will ensure benefits as well as development of this region.
India-Sri Lanka FTA has the potential for boosting more economic cooperation.
It also advocates for similar FTAs with other countries like India-Bangladesh and
Sri Lanka-Bangladesh in South Asian region to take the comparative advantage in
the form of economic cooperation and investment. The local business entrepreneurs
in smaller economies in South Asia raise the fear of losing local industry and agroactivities, but these economies may also think of intra-SAARC trade, differently.
Instead of competition, these economies may look for intra-industry/intra-business
compliments. Raghavan (1995) also advocates that regional economic cooperation
enables the participating countries to exploit the potential of complementarities and
also to establish strategic alliances between enterprises with a view to improve their
366
K. Gaurav et al.
References
Acharya L, Marwaha A (2012) Status paper on India-Bangladesh economic relations. FICCI,
New Delhi
Ali E, Talukder DK (2009) Preferential trade among the SAARC countries: prospects and challenges
of regional integration in South Asia. Retrieved from: http://joaag.com/uploads/5_-_4_1__
AliFinal.pdf
Bhagwati J (2002) Free trade today. Oxford University Press, New Delhi
Carbaugh RJ (2008) International economics. Cengage Learning, New Delhi
Department of Commerce, Sri Lanka (2012) Retrieved from: http://www.doc.gov.lk/web/index.
php?option=com_content&view=article&id=111&Itemid=113&lang=en
Doing Business in Sri Lanka, Handbook for Indian Business (2012) CII in association with high
commission of India, Sri Lanka. Retrieved from: http://www.hcicolombo.org/pdf/A_handbook_
for_Indian_Business.pdf
Dubey M (2007) SAARC and South Asian economic integration. Econ Pol Wkly 42(14):
12381240
Harun YA (2010) Regional cooperation in South Asia: Bangladesh perspective in promoting economic cooperation in South Asia: beyond SAFTA by Ahmed, Sadiq, Kelegama, Saman and
Ghani, Ejaz (edited). Sage, New Delhi
Lipsey R (1970) The theory of customs unions: a general equilibrium analysis. Weidenfeld and
Nicolson, London
Mel Sd (2011) Ceat Kelani Holdings: a synergy driven by quality and reliability. Business today.
Retrieved from: http://www.businesstoday.lk/article.php?article=3801
Meade J (1955) The theory of customs unions. North-Holland, Amsterdam
Ministry of Tourism (2012) Government of India. Retrieved from http://tourism.gov.in/writereaddata/
CMSPagePicture/file/Primary%20Content/MR/FTAs/NATIONALITY-WISE%20FTAs.pdf
OECD Policy Brief (2003) Regionalism and the multilateral trading system: The role of regional
trade agreements. OECD Observer, August
Plummer MG, Cheong D, Hamanaka S (2010) Methodology for impact assessment of free trade
agreements. Asian Development Bank, Metro Manila, Philippines
367
Porter ME (1990) The competitive advantage of nations. Harv Bus Rev 68(2):7393
Raghavan SN (1995) Regional economic cooperation among SAARC countries. Allied Publishers
Limited, New Delhi
Reserve Bank of India (RBI) (2003) International trade dynamics: report on currency and finance
20022003. RBI, Mumbai
SAARCs Revised Sensitive Lists under SAFTA (Phase 2). Retrieved from: http://saarc-sec.org/
areaofcooperation/detail.php?activity_id=35
Samuelson PA, Nordhaus WD (2007) Economics. Tata McGraw-Hill, New Delhi
Sikdar C, Nag B (2011) Impact of India-ASEAN free trade agreement: a cross-country analysis
using applied general equilibrium modelling. Working paper series, no 107, Asia-Pacific
Research and Training Network on Trade (ARTNet), Canada
Sri Lanka Tourism Development Authority (2013) Retrieved from http://www.sltda.lk/sites/
default/files/Tourist%20Arrivals%20by%20Country%20of%20Residence%202013.pdf
Taneja N, Sawhney A (2007) Revitalizing SAARC trade: Indias role at 2007 summit. Econ Pol
Wkly 42(13):10811084
Taneja N, Ray S, Kaushal N, Chowdhury DR (2011) Enhancing intra-SAARC trade: pruning
Indias sensitive list under SAFTA. Working Paper 255. ICRIER, New Delhi
Tendulkar SD, Bhavani TA (2007) Understanding reforms: post 1991 India. Oxford University
Press, New Delhi
Viner J (1950) The customs union issue. Carnegie Endowment for International Peace, New York
Weerakoon D (2001a) Does SAFTA have a future? Econ Pol Wkly 36(34):32143216
Weerakoon D (2001b) Indo-Sri Lanka free trade agreement: how free is it? Econ Pol Wkly
36(8):627629
Weerakoon D, Thennakoon J (2006) SAFTA: myth of free trade. Econ Pol Wkly 41(37):
39203923
Wonnacott P, Wonnacott R (1981) Is unilateral tariff reduction preferable to a customs union? The
curious case of the missing foreign tariffs. Am Econ Rev 71(4):704714
World Bank (2006) Main report. 1 of India studies on India-Bangladesh trade: trade policies and
potential FTA. World Bank, Washington, DC
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Chapter 29
Abstract Japan has experienced a long-term economic slump, the so-called Lost
20 Years, since the beginning of the 1990s. This paper first reviews some leading
economists diagnosis on the cause of the slump. Based on the review, an alternative
view, an industrial approach, is proposed.
Keywords Recovery Japans Lost 20 Years Industrial approach Semiconductor
industry
Introduction
When we discuss recoveries, many in the business world may think about recovery
from the global financial crisis triggered by the so-called subprime mortgage crisis.
However, for most Japanese, the word recovery reminds them of the Great East
Japan Earthquake and Tsunami that struck on 11 March 2011, claiming 15,884 lives.
As of the time of writing, 2,640 people are still missing, and 274,088 still live in
evacuation shelters outside of their hometowns. Many of these evacuees face serious challenges stemming from psychological and physical stresses of relocation.
The number of the so-called disaster-related death has reached 2,916 so far. While
Japan should be proud that there was no looting or rioting, many Japanese are still
struggling to recover from this calamity.
This being said, the word recovery also reminds many Japanese of the recovery
from the aftermath of the bubble economy. In the middle of this fiasco, the
Japanese economy was considered invincible or Japan as the number one in the
world. When the bubble economy finally burst, there was no time for a hangover.
The Japanese economy underwent unprecedented persistent deflation for more
than two decades. Some have called this the Lost 20 Years. In this paper, I review
how Japans bubble formed and subsequently burst along with the accompanying
persistent deflation, and I examine their influence on Japanese industry.
S. Yamamoto (*)
Ritsumeikan Asia Pacific University (APU), Oita, Japan
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_29
369
370
S. Yamamoto
It was believed that the Japanese economy was driven by property standard
instead of the gold standard. Obviously, this relied on an almost religious belief
that land price would never fall. Indeed, property price in Japan rose steadily after
World War II because of rapid economic growth particularly in the 1960s and
the 1970s.
From 1955 to 1985, the beginning of the bubble economy, the average annual
increase rate of land price was 14.4 %.1 The largest jump in land prices was 68.0 %
recorded in 1961. Property prices dropped only once 8.1 % dip in 1975.
Consequently, by 1985, property prices had risen to 56.0 times their level in 1955
(Fig. 29.1).
Because of the steady growth of property-based assets during this period, it is no
wonder that a large part of the credits that banks issued to individuals and firms was
extended with property serving as collateral. Investment in property was a safe and
profitable way to allocate assets in Japan. At the same time, bank credit issued to
firm against property-based collateral was mostly used to invest in new technologies
and to expand production capacity before the bubble economy. The rules of the
game changed, however, with the signing of the Plaza Accord in 1985.
100.00
90.00
80.00
70.00
60.00
50.00
40.00
30.00
20.00
10.00
0.00
1955 1957 1959 1961 1963 1965 1967 1969 1971 1973 1975 1977 1979 1981 1983 1985
Fig. 29.1 Land price index (six major cities) (Source: The Japan Real Estate Institute)
Soaring rate is calculated on the land price index of six major cities.
29
371
In the first half of the 1980s, the US dollars appreciated against the Japanese yen,
German marc, French franc and British pound by almost 50 %. Although US export
industries faced difficulties, Wall Street benefitted from the dollars rise, and the US
government needed the currency appreciate to combat domestic inflation. However,
exporters pressured lawmakers to do something and the demand for protectionist
laws mounted. Meanwhile the Reagan administration was busy dealing with the
deficits, the current account deficit (including trade deficit) and the fiscal deficit.
On 22 September 1985, representatives from the G5, i.e. the USA, Germany,
France, Great Britain and Japan, met at the Plaza Hotel in New York and signed the
Plaza Accord. The main objective of this agreement was to make the five countries
intervene in currency markets to depreciate the US dollar against the currencies of
the other four countries.
This strong pill had a drastic effect on the Japanese yen which appreciated 27.2 %
against the US dollar in just 1 year, from 254 yen in 1985 to 185 yen in 1986. The
Japanese yen eventually reached 127 yen in 1988. This steep appreciation brought
about a severe downturn in the Japanese economy, the so-called yen appreciation
recession. To rescue the Japanese economy from falling into serious depression, the
Nakasone administration introduced active and expansionary fiscal and monetary
policy, which triggered the bubble economy.
An overabundance of money rushed into the market, particularly the stock market and the property market. People bought pieces of land which they could then use
as collateral to borrow money from a bank to buy other pieces of land. Banks in
those days extended these kinds of collateral-based loan for more than 100 % of the
value of the piece of land. This caused property market speculation to snowball.
Those who became successful from speculation did not hesitate to enjoy themselves. Sales of luxurious sports cars hit a record high, and a large number of expensive restaurants opened. The fruits of this booming economy were not evenly
distributed among the people, but no one made an issue of this. The atmosphere was
one of sheer euphoria.
Alas, the party could not continue forever. After hitting its peak at the end of 1989,
the stock market started to gradually decline in 1990. Two years later, in 1992, stock
prices dipped to half their peak price and continued to fall. Ten years later, stock
prices had fallen to just a quarter of their peak price (Fig. 29.2).
Land prices were no exception. They peaked slightly later than the stock market.
The property market slump started in 1991 and continued to decline for more than
two decades. The land price index in 1991 was 285.3, but in 2004, more than two
decades later, it was only 68.6, less than a quarter of its peak value.
S. Yamamoto
372
110
300.0
105
250.0
100
200.0
95
150.0
90
85
100.0
2004
2002
2000
1998
1996
1994
1992
1990
1986
1988
1984
1982
1980
50.0
80
75
Year
Fig. 29.2 Bubble formation and burst (Source: The Japan Real Estate Institute, and the Prime
Ministers Office)
The asset market collapses served as a strong recessionary pressure onto the
whole economy. As early as 1994, prices stopped rising, which marked the beginning
of Japans persistent deflation.
A standard textbook of macroeconomics teaches us that price adjustments may
not take place instantly, but that the economy will eventually reach an equilibrium.
However, it makes no mention of how long such an adjustment will take. It might
take a few years, perhaps, but surely not 20 years.
The Japanese economy, as we have seen, has undergone deflation in parallel with
stagnation for more than two decades, although there have been a few ups and
downs. There are few cases in history of deflation continuing for such a long time,
but Japan can still be considered a rare case in that deflation has persisted for more
than two decades. We might ask ourselves why the Japanese economy has been
suffering from deflation and stagnation for such a long time.
Iwai pointed out that deflation itself worsens the recessions.2 Deflation causes the
debt burden of firms and individuals to be even heavier. If debtors, under mounting
pressure from their net burden of debts, postpone repayment, they may default on
their loans, which will serve to further reduce demand.3
2
3
29
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Kyoji Fukao, The Lost 20 Years and the Japanese Economy (in Japanese), Nihon Keizai
Shimbun Press, 2013.
5
Hiroshi Yoshikawa, Nihon Keizai Shimbun, 15 March 2013, 33p.
6
Paul Krugman, Its Baaack: Japans Slump and the Return of the Liquidity Trap, Brookings
Papers on Economic Activity, 2:1998, 137187p.
374
S. Yamamoto
dominant players in the semiconductor market. At one point, NEC, Hitachi and
Toshiba were the three largest semiconductor manufacturers in the world. In 1990,
for example, six out of ten largest semiconductor manufacturers in the world were
Japanese firms.
During the 1980s and the early 1990s, it was crucial for any semiconductor
manufacturer to keep its yield rate as high as possible to achieve higher cost competitiveness. The Japanese manufacturers achieved higher yield rates and exported
a large percentage of their products to the USA. In the face of increasing competitive pressure, American semiconductor manufacturers lodged a complaint with the
US government. Given the large trade deficit with Japan, the US government
demanded that Japan start trade negotiations. The result of these negotiations was
the USA-Japan Semiconductor Agreement in which Japanese semiconductor manufacturers voluntarily restricted their export to the USA and purchased foreignmade semiconductors.
There seem to be two major consequences of this agreement. First, many
Japanese electronics manufacturers started to import foreign-made semiconductors
to fulfil the voluntary purchase obligation. This provided Korean and Taiwanese
semiconductor manufacturers with prime business opportunities. Second, the agreement was almost equivalent to an internationally authorised cartel between the two
largest semiconductor manufacturing countries. Semiconductor prices kept stable
and high enough to let semiconductor manufacturers enjoy lucrative business.7
This strong dose of medicine had a serious side effect. The agreement drastically
deteriorated the competitive environment in the semiconductor market and weakened motives for R&D. In addition, the comfortable situation blinded Japanese
semiconductor manufacturers to the fundamental change in the rules of the game in
the semiconductor industry.
In the early 1980s, it took a few hundred million dollars to build a semiconductor
manufacturing factory. However, as semiconductor technology advanced, the
required investment for semiconductor factory construction rose drastically.8
The phenomenon in which the number of transistors on a chip increases
exponentially is known in the semiconductor industry as Moores Law. In parallel
with this, economy of scale and learning-by-doing play dominant roles in determining the cost competitiveness of a semiconductor manufacturer. These imply
that a company that makes a decision on a very large investment first and takes
advantage of economy of scale and learning-by-doing will dominate the competition in the market.
Korean and Japanese semiconductor manufacturers are significantly different
from each other. Samsung is a family-owned conglomerate where the owner exhibits
strong leadership. On the other hand, Japanese manufacturers are public companies
where decentralised governance prevails. In one of the largest Japanese semicon7
The Rise and Fall in the Semiconductor Industry Part 2, Nihon Keizai Shimbun, 12 January
2014, 11p.
8
Hiroyuki Chuma, Searching for Factors Deciding the Weakening Process of the Competitiveness
of Semiconductor Production System, May 2006, RIETI Discussion Paper Series 06-J-043.
29
375
ductor manufacturers, Hitachi, for example, the semiconductor manufacturing business was merely one of the companys many major segments. Under these
circumstances, it became increasingly difficult to obtain permission from the top
management board to make huge investments in risky business ventures.9
After almost a quarter century, the world semiconductor market is now dominated by two giants, Intel and Samsung.
Conclusion
When we discuss Japans recovery from the Lost 20 Years, the image of the countrys
declining semiconductor industry inevitably comes to mind. In fact, this decline
coincides almost perfectly with the stagnation of the Japanese economy. This was
caused by a drastic change of competition in the market and has raised questions
about how quickly Japans industries can adapt. A real sustainable recovery from
the Lost 20 Years might require companies to not only forge into new business fields
but also to rethink Japanese style management systems.
References
Benhabib J, Schmitt-Grohe S, Uribe M (2002) Avoiding liquidity traps. J Polit Econ
110(3):535563
Chuma H (2006) Searching for factors deciding the weakening process of the competitiveness of
semiconductor production system, May 2006, RIETI discussion paper series 06-J-043
(in Japanese)
Fukao K (2013) The lost 20 years and the Japanese economy. Nihon Keizai Shimbun Press
(in Japanese)
Iwai K (2013) Essence of deflation (1). Nihon Keizai Shimbun, 28p (in Japanese)
Kobayashi Kei-ichiro (2013) Mystery of long term deflation. The Keizai Seminar, Nihon
Hyoronsha, pp 2429 (in Japanese)
Krugman P (1998) Its Baaack: Japans slump and the return of the liquidity trap. Brook Pap Econ
Act 2:137187
Yoshikawa H (2013) Essence of deflation (2). Nihon Keizai Shimbun, 33p (in Japanese)
The Rise and Fall in the Semiconductor Industry Part 1, Nihon Keizai Shimbun, 5 January
2014, 11p.
Chapter 30
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Introduction
In times of economic turmoil, companies may have to go through crisis more often
than otherwise. Needless to say, PR practitioners have to manage communication
during these crises. Crisis communication studies have been largely descriptive in
nature with focus on post-crisis situations (Avery et al. 2010). A need for prescriptive
research in crisis communication was established in literature (Avery et al. 2010).
Due to the increasing penetration of Internet and digital media, organizations have
started adopting these media to manage crisis situations irrespective of the organization size and the crisis type (Perry et al. 2003). The citizen-generated content is
attaining prominence due to easily available new media technologies, and it has
been observed that traditional media tends to capture news from the citizengenerated content (Wigley and Fontenot 2011). The high interactivity feature of
new media has tremendously increased the participation of external stakeholders in
the organizational conversations in public domain. This high interactivity may cause
positive or negative consequences for the organization, and hence, public relations
managers have to worry about the implications of this wider, faster and unmediated
communication (Ann Mei et al. 2010). Considering that the rhetoric is of much
importance for image safeguarding or restoration during and after crisis, it is important to study the impact of new media on crisis communication.
There exist two well-established streams of research: (1) new media technologies
and (2) crisis communications. However, hardly any research exists that addresses
how new media technologies are leveraged by organizations to communicate during
crisis situations. Hence, we decided to address this void with the help of our contribution. In this research paper, we have attempted an exploratory study to understand
how practitioners have leveraged various digital media channels to combat crisis
situations. An in-depth interview was conducted on ten senior-level corporate communication executives from varied industries. They were asked to rank 13 digital
media channels in the order of their preference that they would choose to control
crisis situation, and secondly, they were asked to elaborate on advantages and
disadvantages of each medium they chose. It was found that SMS (short messaging
service) was a prominent choice among respondents followed by email, mobile
telephony and corporate websites. New media channels were used by few of them;
however, it did not emerge as a unanimous choice among all. This paper is an attempt
to draw up guidelines for practitioners to manage crisis communication in the digital
era and directions for future research in this domain for researchers to take up.
Literature Review
Crisis Management and Communication: Crisis is a natural part of an organizations lifecycle and development (Seeger et al. 2005; Ulmer and Sellnow 2002;
Weick 1988). Some scholars (Stern 1997) highlight it as part of an organizations
30
379
Fig. 30.1 Image recreation discourse (Source: Johansen and Frandsen 2005)
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G. Bajaj et al.
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381
Fig. 30.2 Many-to-many model of public relations (Source: Gonalez-Herrero and Smith 2008)
Further, the viral nature of new media platforms could be a boon or curse in crisis
situations as they possess the capability to bring crisis situation under control, and
alternatively the same viral capability might create a crisis situation with a just a
small information. It is vital for the organizations that they understand the role of
processing information and continuing interactivity in times of crisis.
The new media comprise three key layers of communication social, content
and technology (Hearn et al. 2009). These layers are evolving and in turn are continuously improvising the richness of communication between stakeholders of a
firm. Thus, there is a need to understand the new media technology for seamless
communication among various stakeholders like employees, customer and suppliers
(Hearn et al. 2009). Ann Mei et al. (2010) suggest New Media Communication
Model (Fig. 30.3) to prescribe guidelines for managing crisis on new media. The
focus of the recommendations is broad and the next level of understanding would
require practitioners to distinguish between the nuances of the several technologies
to have distinct approaches for each.
2.1
Martin and Boynton (2005) advised five practical guidelines for organizations in
dealing with press: (1) prompt response, (2) truth/avoidance of absolutes, (3) constant flow of information, (4) concern for victims and their families and (5) choice
of appropriate spokesperson(s). But these guidelines advise organizations in dealing
with the press rather than communicating directly with the public (Taylor and Perry
2005). A recent trend is to use the Internet for unmediated and interactive communication with the public. As above guidelines were relevant mostly for the press, and
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Fig. 30.3 New media crisis communication model (Source: Ann Mei et al. 2010)
not for the end user who, because of the Internet, are better informed, guidelines are
needed to address the end user. Hence, this research paper attempts to understand
how crisis communication could be managed with new media technologies especially from the perspective of the end user. The lack of adequate research as a
background motivated us to attempt an exploratory design of research, where the
focus was mainly to understand the phenomenon on a larger scale rather than build
relationships or prove with any inferential statistics.
Research Gap
30
Research Objectives
383
The prime objective of this research paper was to identify the new media technologies
that were applied in practice by organizations to address crisis situations. Secondly,
we intended to understand the differential advantage or disadvantage that one
particular technology had over other available technologies. Thirdly, we tried to
identify probable course of actions that practitioners could adopt in future while
facing crisis situations, and finally, we attempted to identify some research areas
that crisis communication researchers could target in future studies.
Research Methodology
Unit of Analysis and Data Collection: The unit of analysis for our research was an
organization. Crisis communication decisions are made by senior-level corporate
communication executives in an organization. Hence, we decided upon such seniorlevel executives as unit of data collection. The basic assumption was that these
executives were aware of new media technologies that were prevalent in the media
industry and had used some of them in past few years. The basic purpose of interviewing these respondents was threefold (1) to understand their experience of new
media technologies, (2) to understand the concerns and challenges that they faced
while using new media technologies and (3) ways in which they have dealt with
those challenges. Our objective was to capture live experiences of these respondents
and present key learning which could be helpful for future practitioners. Our secondary objective was to identify research questions which could be of interest to
future researchers.
Data Collection: Owing to the little literature that exists in this domain, a detailed
understanding of the topic was essential. Hence, we adopted the interpretative
approach. We attempted phenomenological interviewing method (Roulston 2010).
This interviewing method enabled us to examine respondents live experiences with
the crisis situations and the response actions that they took in those situations. The
major motivation of interviewing senior-level executives was to understand their
feelings, perceptions and understandings in their own words. We conducted in-depth
unstructured interviews of ten senior-level corporate communication heads of leading organizations. In order to have a broader understanding of the topic, we decided
to have representatives from varied industry sectors (see Table 30.1).
Respondent Profile: As we were attempting an exploratory study, we focused on
diversification of respondents to ensure we captured varied perspectives. The intention was not to aim for generalization of results, which is not an objective in exploratory studies (Yin 2011). Hence, we chose senior-level communication executives
from varied and major industries like banking, automobiles, retail, oil and gas, financial bodies, etc. (see Table 30.1 for details). Initially, these respondents were asked to
rank the importance of impact of the 13 new media technologies/applications on
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Designation
Head, Corporate Affairs
CEO
CEO
Head, Corporate Communication
Head, Corporate Communication
Head, Corporate Communication
Head, Corporate Communication
Head, Corporate Communication
Sr. Manager, Corporate Communication
VP, Corporate Communication
Industry
Financial regulatory body
Organized retail
PR agency
Oil and gas
Banking
Conglomerate
Stock exchange
Automobiles
Banking
Banking
Findings
30
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SMS/MMS, it is difficult to trace who all have been informed and therefore difficult
to reach the right audience. For obvious reasons, the two-pronged approach that any
company adopts is (1) to reach out and respond to the relevant audience that has read
the SMS/MMS and (2) to track where the SMS/MMS originated. The second activity
requires communication practitioners to have links with mobile companies that are
to finally track the originator. Also, considering the tight privacy regulations that
mobile companies have to follow, the communication professionals have to go
through the Cyber police to lodge an FIR and get the desired information. However,
SMS had some benefits as respondent R2 mentioned:
SMS is most important because of following reasons, 1. Reach is very large, 2. Mind space
occupation is high i.e. it definitely gets the personal attention and 3. The attention is received
instantly
Online marketing professionals have been using this opinion to their advantage
but during crisis when negative message spreads through this application, implications are opposite. Practitioners need to learn how they can use this association to
their advantage during crisis. Also, practitioners need to keep track of cyber policies, telecom regulations and accordingly adapt themselves.
Email: Respondent R1 clearly highlighted the benefits of email as he mentioned:
Email has made it very convenient to share complex technical information. It has also
ensured that more accurate information is made accessible to the journalists
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With email as the channel of communication, a journalists query along with the
date and time lands in the mailbox of the communicator. It is therefore impossible
for the latter to avoid a journalists query which in yesteryears was on telephone and
could be avoided. The communicator is thus bound to respond, and with responses
over emails, it is not possible for a communicator to even deny a quote. The liberty
is much less than when the questions were asked verbally.
Every country would have some or other information dissemination/transparency laws (for instance, Right To Information Act in India), to which an organization should abide and respect the laws. Corporate Communicators must now respond
at a much faster pace, with accurate information, and therefore, the internal communication and approval mechanisms have to be extremely robust and nimble to
respond effectively. Practitioners must now review the organizational communication mechanism to enable smooth flow of correct information from varied channels
and levels to make the response effective.
Crisis situations always demand quick response. Researchers can study how
much more paced up it is expected to be now and what implications it would have
on organizational structure and communication in this context.
Key concern that relates to malevolent chain emails is same as that for viral SMS
except for that mass SMS costs more to the sender than mass emails. For instance,
respondent R1 who was associated with the Reserve Bank of India shared his experience of malevolent email and how RBI responded immediately to avoid future
damage. He said:
Emails announcing non-existent lotteries have been able to cheat many people. In one of the
fraud chain emails, an authentic looking letter from the RBI Governor substantiated a lottery. After sending the email, a lady called Kangana Kapoor who claimed to represent RBI
called the recipients. When it came to RBIs notice, it uploaded announcements on its
website and the announcement ticker was running all the time in 13 Indian languages to
inform people of this cheating.
Thus, implications for practitioners and researchers are similar. One of the
respondents felt that email chains are not credible, and therefore, their company
does not bother to respond to malevolent chain emails. Yet, email emerged as the
third highest concern among practitioners.
The other side of the argument is that with emails it is possible for anyone to
reach any key influencer, say the authority, the stock exchange, the newspaper, etc.
and thereby cause major implications for the target company which may be unaware
of the same and therefore unable to respond.
Thus, three key concerns of communicators were (1) if a journalist sends an
email posing a question, Corporate Communicators are bound to respond. This
response is also bound by a deadline. (2) If there is a chain email spreading among
stakeholders, it is difficult to trace the origin. (3) Consumers and offenders now
have more access to authorities, regulatory bodies, grievance cells etc.
Websites: A newspaper is read in specific regions depending on its circulation; a
TV channel may be available in one region and not in another, again depending on
the coverage rights. However, anything posted on the Internet is accessible across
the globe. Be it a journalist, a stockbroker, a competitor, a consumer or any other
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stakeholder, the access is instant. This could be a threat because all stakeholders
have access to a medium that allows them to broadcast their views, opinions, grievances etc. On the other hand, companies now have a choice of voicing their response
on their websites and thus reaching larger and wider audiences instantly. As respondent R7 mentioned:
Why we consider website first is because a lot of people log on and try to see the information. Communication has to be controlled during a crisis & website is a space where you do
have control on whats being communicated
Thus, websites can be a great relief because there is universal access. So in times
of crisis, one can post ones response on their own websites and on related websites
that drive traffic to their websites. This may circumvent the need to respond to multiple perpetrators.
But, this too comes with a caveat. If a company responds on the website, it goes
on record. Record is archived forever. Second, a company has to ensure legal compliance before responding. Third, if it also has to construct a response, for instance,
a video, an audio, etc., and that takes time. This again has paced up race against
time, once the exposure has happened. One of the practitioners shared experience of
a server crashing due to traffic overload. This can be another challenge as a failing
server can further pique or irritate the audience. Moreover, there could be other
issues as respondent R1 mentioned:
The other side of the coin is the possibility of hacking the website which can have very
damaging effects
Hence, some of the key issues that practitioners need to address are to understand
and adapt to legal rules related to websites and to establish a seamless process
within organization to collate information from various departments and disseminate it through website.
Social Networking Websites (SNWs): With most social media networks
coming into existence towards the turn of the century (year 2000), SNW is a
more recent development among all the IC applications and users, and researchers are exploring the huge and yet to be tapped potential of this medium. Still it
has emerged as the fifth major concern among practitioners. The increasing popularity of Facebook, Orkut, LinkedIn and many others has created unprecedented
connects among friends, professionals and strangers. Some have emerged as a
network of friends and others as a network of professionals. Just like websites,
here too the access is not regional; it is much wider, viral, but unlike a website it
cannot be controlled. The personal touch or association attached with the source
can possibly increase the credibility and readability of the information as respondent R8 emphasized:
There is absence of authority and everything is transparent there. One has to be present
there. The modus is ask me or tell me. I am actively promoting this initiative but one needs
resources. People to support and publicize it. This requires offline promotion.
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G. Bajaj et al.
Further, respondent R10 highlighted the network effect as she mentioned, SNWs
have a force multiplier effect. Complete transparency is there and therefore cannot
be ignored.
Online marketers are already employing these characteristics of SNWs to
promote their cause. When the message spreading on this medium is negative, the
implications are opposite. Crisis communicators have to deal with these implications and explore how they could use it to change the crisis into an opportunity.
Moreover, communicating through SNWs requires adequate quantity of relevant
content that could convey the message an organization intends to, which is a huge
challenge as respondent R10 highlighted:
It requires rich media like audio, video etc. which takes time to produce and it is often a race
against time to contain damage, once exposure occurs.
Hence, organizations need to understand the needs of target audience and accordingly match the social object. Also, its key to understand the privacy and regulations
related to data sharing on social networking websites.
Consumer Forum Websites (CFWs): CFWs are focused and mostly domain
centric as respondent R10 mentioned:
Its focused and domain centric to a particular class of product and business so requires a
high level of technical, product awareness and knowledge.
They also have a force multiplier effect as the complaints may get picked by
print, TV and/or radio, thereby increasing the criticality of the issue. But today consumer forums are an agenda on TV, print, radio, etc. also. However, TV and radio
are one time access. Unless the TV and radio companies air the message again and
again, access is not unlimited. Accessing archives requires money and effort. In case
of CFWs however, the voices get archived and these archives are easily accessible
to all. So gathering momentum when a crisis hits may be more feasible here than in
any other space.
Podcasting: Audio and video have higher impact than text. With applications
like YouTube, everyone has the option of uploading videos to broadcast. With
option of podcasting available now, larger number of interested people can get relevant digital audio and video files with very little effort and time lag. Thus, the
access to these files is increased but the screening of content broadcasted is missing.
Thus, anyone can voice whatever they wish to, and whoever is ready to listen can
join the group. In the absence of screening, the test of authenticity and credibility of
information is missing, and it is difficult to segregate news from fiction, and hence,
there exists a challenge in using this medium as respondent R6 mentioned:
Create negative noise across the world, make an issue a larger issue than required.
Lack of this distinction can become important in times of crisis when the victims
of crisis, competitors and media have access to the medium, but the reader is not
aware of who is sharing the information and what could be the agendas behind the
information.
Blogs: Blogs emerged as the fourth dreaded IC application among the practitioners. Anyone can start his/her blog. But only a persistent blogging with thought and
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marketing capability has followers. There are debates on credibility of blogs, but a blog
with large following/readership cannot be ignored, as respondent R2 highlighted:
They too are important because they are real time. They are becoming powerful as they
have a wide audience and the message can be managed.
Some practitioners shared that bloggers pick up stuff from each other, and therefore, quotes around the world can damage reputation. The challenge for a practitioner starts from knowing what has been written when and where. Many companies
have official blogs to communicate with people. However, not all companies are
ready to invest into blogs, and many are anxious about the implications of the same,
as respondent R5 shared her insight:
It is an unconventional communication; people are shrill; they use it as a last resort; customer complaints only when the case is extreme; during crisis tracking the source is
difficult.
Twitter has introduced the option of microblogging and increased by many folds
the participation of people. Everyone is welcome to share what they are doing.
Experiences of Shashi Tharoor, Chetan Bhagat and Amitabh Bachchan are examples of crisis that large fan following can throw on you. The larger the number of
followers, the larger is your access to people. But not everyone has large number of
followers.
Online Surveys and Newsletters: Online surveys and newsletters have surfaced
as low concern areas of the practitioners. However, one may argue that surveys and
many interactive newsletters engage the readers more than plain text news. Online
surveys are extensively used by television and print medium and do seem to have an
impact. However, considering the low concern of the practitioners, it may be worthwhile for researchers to study the impact of surveys and newsletters.
The insights shared by practitioners helped us understand uniqueness of using a
particular new media technology in crisis situation. We have suggested a few guidelines for practitioners based on our interview data which would be helpful for them
in preparing themselves for crisis situations (Appendix A2).
Summary
The literature review helped us understand that there is a need for a process-oriented
theoretical as well as practical development rather than a stagelike explanation of crisis
because in reality crisis cannot be segregated into stages. The review of literature also
suggests that scholars have largely focused on the last stage of crisis, but in todays age
of virally networked communication, it becomes very essential for practitioners and
organizations to be prepared for any kind of crisis. Hence, it is important to study crisis
as a process so that quick and effective communication strategies can be employed at
any stage of the crisis. Secondly, in the past researchers have largely concentrated on
dealing with the traditional media but have had less orientation towards the audience
who possess the power of content creation in the new age media.
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G. Bajaj et al.
This research paper helps one understand (1) insights on practitioner experiences
and perceptions and (2) guidelines for practitioners and research agenda for
researchers.
Conclusion
This research paper establishes the need for awareness of the legalities associated
with new media technologies. It is necessary to scan, monitor and manage communication on new media in a perpetual manner. These new media technologies have
enhanced the scope of both coverage and vividness of information, and hence, it has
become inevitable for organizations to develop an expertise to use these technologies
and communicate effectively with their stakeholders during crisis situations. The
critical part of new media technologies is to sustain the communication in a dialogic
manner rather than one-sided information dissemination process. Organizations
should plan accordingly to prepare and equip themselves in precrisis stage. Precrisis
stage may assume greater importance in the new age as reactive strategies may be
more difficult to implement on these new media technologies.
Finally, this paper suggests an agenda for researchers and guidelines for practitioners to better understand the new media technologies for effective use in crisis
situations when conversation in real time becomes a necessity to save an organization from much harm.
The potential of new media usage would increase on a larger scale in the future, and
hence, end users would be better informed than they were in the era of traditional
media. This research clearly establishes the necessity to leverage new media technologies during crisis situations. However, it is surprising to note very sparse literature exists in this intersection domain of new media technologies and crisis
communications. We based on our interaction with the respondents have identified
potential research areas that researchers could attempt in future with respect to each
new media technology.
It has been noticed that there is insufficient direct information available about the
information-seeking behaviour of individuals during a crisis (Seaton 2005). This
could be a potential domain of research, where researchers focus on understanding
end users information-sourcing behaviour from new media technologies during
crisis situations.
Also, we have suggested few research arenas that future researchers could pursue
in the integrated research domain of crisis communication and new media technologies (Appendix A3).
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391
Limitations
This paper provides researchers an agenda for future research and practitioners
learning from peer experiences. However, the conclusions may not be exhaustive
as the findings are based on interviews of a small number of practitioners from
India. But, we believe the insights presented in this research paper would be
relevant to organizations based in developing countries and emerging economies.
A larger set of interviewees could have revealed more areas of research and could
have lent itself to quantitative inferences. Practitioner guidelines are also based on
analysis of peer experiences. Interviews were conducted only of senior-level executives; however, communication decisions in an organization may get affected by
thoughts from various team members. So, it would be advisable for future
researchers to interview multiple members from each team to have a comprehensive perspective.
Appendices
Appendix A1: Ranking of New Media Technologies
by Respondents
New media
technologies
R1
R2
R3
R4
R5
R6
R7
R8
R9
R10
SMS
3
1
7
1
3
1
2
2
9
Mobile telephony
1
10
1
2
9
3
13
Email
2
8
5
1
2
1
3
5
1
Websites
4
4
13
9
4
3
1
10
2
SNS
6
3
1
13
10
4
4
4
3
Microblogging
3
4
10
9
8
13
10
CFWs
6
8
6
10
13
6
4
Podcasting
3
5
11
5
12
6
Blogs
3
2
8
5
7
2
1
5
Online news channels
5
2
5
7
7
12
7
8
Online newsletters
11
7
8
13
1
9
12
Online surveys
12
13
12
11
8
7
MMS
9
3
13
6
11
11
Note: The indicates that a particular respondent did not use that new media for any purpose.
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G. Bajaj et al.
Website
Social networking
websites (SNWs)
Consumer forum
websites (CFWs)
Podcasting
Blog
Online surveys
and newsletters
Agenda
Understand cyber policy and regulations
Be updated about mobile service provider procedures
Possess access to skilled and trained call centre executives
Develop skills of appreciating and using messaging through this medium
Scan each email as part of continuous process to avoid crisis at very early
stage
Be aware of cyber policy and regulations
Have sufficient knowledge of Internet companies procedures and people
involved in tracking mechanisms
Hone the skill of appropriate messaging through email
Identify appropriate key influencers who could be leveraged as
spokesperson during crisis situation
Ensuring systems for quick legal vetting
Expertise in constructing media-friendly messages such as video, audio etc.
How do online news channels function?
What is the organizational structure and method of collecting news in case
of online channels?
Match the social object that a particular SNW offers with that of the
characteristics of target audience
Understand the individual privacy and data sharing rules on these SNWs
Execute relevant content strategy that ensures more positive engagement
with the stakeholders
Identify popular CFWs in respective domain
What are the operating and success parameters of CFWs?
Continuously scan all pertinent/relevant podcasts
Develop the skill of quickly making audio/digital footage
Have clear understanding of the IC companies policies of uploading,
removing and podcasting. Have clear understanding of legal policies on
the subject
Identify leading and influential bloggers in the respective domain
Arrange for blogger meets and build long-term relationship with them
Identify the widely discussed topics during crisis situation, address them
and prepare to be ready with a response strategy for any explanations
expected by blog readers
Possess expertise in developing effective online surveys
Should have capability to come up with relevant content in newsletters at
regular intervals
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393
Email
Websites
Social
networking
websites (SNWs)
Consumer forum
websites (CFWs)
Podcasting
Blog
Online surveys
and newsletters
Agenda
Establish the differential advantage of using SMS compared to other
traditional mediums like newspaper, TV etc.
Compare the relevance of message content communicated by this medium
to respective stakeholders and its effectiveness vis-a-vis if it was done by
print or television
Identify appropriate proactive/reactive strategies that can be applied to
handle crisis situations through email
Establish relationship between hierarchy within organizations and
readiness to follow an appropriate crisis communication process
What attributes a company should consider before disclosing an official
statement on third party websites?
Establish impact of credit ratings of websites on information sharing
decisions during crisis situations
What would be the impact of reach and virality of a particular SNW on
effectiveness of messaging?
Establish SNW content characteristics that result in effective control of
crisis situation
Establish entry and exit barriers of users for CFWs
What would be the implications of differences in the governing laws in
different countries?
Establish impact of rich media communication such as podcasting
platforms, in containing crisis situation
How would the image of a person featured in the podcast influence the
ability to control a crisis situation?
What blogging strategies should firms follow during crisis?
What methods should be developed to verify credibility, tone and pitch,
description and other evaluative detail of messages posted on blogs?
Is it critical to monitor all surveys/newsletters/channels or should the
follow-up be limited to the prominent ones in relevant domain? Is it critical
to build relationships with online hosts? Does it matter?
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Chapter 31
J. Horvat (*)
Faculty of Organization and Informatics, University of Zagreb,
Pavlinska 2, HR 42000 Varadin, Croatia
e-mail: [email protected]
S. Bobek
School of Economics and Business, University of Maribor, Slovenia,
Razlagova 14, 2000 Maribor, Slovenia
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_31
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Introduction
Theoretical Background
Knowledge, as the most important intellectual property and asset of the company
(Collins 2010; Chan et al. 2011), is conceptualized as codified information and
enhances the companies value and achievement of its objectives (Anand and Singh
2011). Its importance has been recognized in the 1990s and after that literature began
to publish research and analysis regarding knowledge and management (Jengard
2010). Authors deliver different definitions of knowledge and knowledge management, but they all have income that knowledge in organizations is an essential element in defining career success of employees and it combines all of their skills (Fong
et al. 2011). The term knowledge management does not imply just a set of technologies or methodologies, but also a practice and discipline which involves interaction of
people, processes and technology. Importance of knowledge management lies in the
fact that it could result in empowerment of individuals and an organization itself to
accomplish activities effectively through organizing of knowledge (Jantz 2001). It is
defined as creating, acquiring, storing, sharing, transferring and utilizing both explicit
and implicit forms of knowledge at individual, group, organizational and community
level through harnessing of people, process and technology (Madhoushi et al. 2010).
Generally, it relates to unlocking and leveraging the knowledge of individuals to gain
appropriate knowledge from appropriate individuals in appropriate time (Hutchinson
397
and Huberman 1994). Iske and Boersma (2005) identified ten different approaches of
knowledge management: strategic and human resources management approach,
learning organization and intellectual capital approach, knowledge technology, ICT
and organizational approach, innovation approach and network and quality control
approach. Territory and aspects of knowledge management lately have been dominated by two main factors the supporters of information and communication
technology (ICT) and the human resources management (HRM) views.
Human resources management includes decisions that affect the success of
business, with aim of achieving long-term company strategy (Noe et al. 2000 p. 4).
This specific area of management has been explored throughout the last few decades,
and various authors have defined range of classification and functions of HR management. Renuka and Venkateshwara (2006) defined seven practices of HRM,
whereas Fombrun et al. (1984) summed up five generic HRM functions which are
performed by different HRM practices in organization, and Foot and Hook (2008)
defined 17 main areas of human resources management activity. Human resources
practices and functions differ from industry to industry as well as from size of the
organization. Exploratory analysis and overview of the meaning of HRM in 104
empirical articles published in internationally refereed journals (19942003) has
been done by Boselie et al. (2005). Based on content analysis, their findings have
revealed that majority of the studies define HRM in terms of HR practices or bundles
of practices. There is no fixed list of generally applicable HR practices that defines
HRM. Taking in consideration that there is no universal prescription for HRM policies and practices and everything lays on the organizations context, culture and its
business strategy, it is important for every company to find the best fit. In addition
to HR functions, literature defines several effective factors that lead to enhancement
of HR productivity: employee empowerment (Greasley et al. 2005), quality of work,
(Cole 2005; Lin 2007), culture (zbebek and Toplu 2011; Hussock 2009), individual
factors (Attafar et al. 2012; Lin 2007) and learning (Dicke et al. 2006). These factors
have impact on HR productivity and can be influenced by internal and external elements in HR process.
One way of HRM to reinvent itself is through contribution to effective linkages
between human capital and knowledge management within organizations (Gloet and
Berrell 2003). The aim of knowledge management is to support and enhance the
employees knowledge processes, and therefore, it is important to identify different
knowledge management initiatives that HR practices need to support. Below, the mutual
impacts between knowledge management and human resources management will be
explained based on theoretical findings, and as a result, a preliminary model assessing
the impact of human resources issues on knowledge management is presented.
Linking HRM to KM
398
399
Functions of HRM
Knowledge
management
Effective factors of
HRM
Fig. 31.1 Preliminary conceptual model
400
If human resources, employees and their effective managing are essential for
company and if the peoples most valuable resource is knowledge, then HRM and
KM are closely interrelated (Svetlik and Stavrou-Costea 2007). Individuals and
human potentials are in the centre of knowledge management, so knowledge
management is individuals management and individuals management is knowledge
management (Davenport and Vlpel 2001).
Effective factors and functions of HR have enhancing impact on HR productivity
(Attafar et al. 2012) and since the HRM has impact on KM, it can be stated that
effective factors and functions are related to knowledge management. As per conducted case research in the past, improving the awareness of significance of HR
issues on KM in IT organizations is important. In addition, emphasis is placed on
development of an appropriate model that can provide support with assessing the
impact of human resources issues on knowledge management in IT companies.
More elaborate research is running where sample of IT companies in two central
European countries is used. For the purpose of this research selection and recruitment,
training and development and performance appraisal were observed as HR functions
and quality, organizational culture and individual factors were observed as effective
factors of HR. Proposed preliminary theory-based model does not intent to simplify
the direct relationship between HRM practices and knowledge management. This
relationship has already been examined thoroughly in the past. The main purpose is
to highlight processes and effective factors of HR practices which should activate
for long-term knowledge management as competitive advantage, and therefore, this
paper presents the preliminary theoretical model for future research.
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Chapter 32
Introduction
403
404
S.K. Sharma
are generally described in the form of a decision tree. Preselection process is often
carried out by one individual or a small like-minded group, which makes it very
difficult to eliminate biases in the selection process (Russell and Skibniewski 1988).
Literature Review
32
405
comprehensibility and requiring a large amount of historical data for training. Other
research efforts include those of Fong and Choi (2000), Wong et al. (2000),
Palaneeswaran and Kumaraswamy (2001), Snmez et al. (2002) and Topcu (2004).
Research Gaps
Literature review shows that the current preselection models are based on subjective
judgement or qualitative analysis, tend to ignore vagueness and do not take into
consideration the uncertainty and imprecision of criteria involved in the contractor
prequalification process. In addition, current models require exact numbers for
expressing the relative weights of decision-makers preferences for some of the
prequalification criteria. Since some of the criteria are subjective and qualitative, it
is very difficult for the decision-maker to do that using exact numerical values
Ossama and Nassar (2013). And many papers have put a greater emphasis on fuzzy
theory which in recent times proved to be wrong (Hemanta K. Baruah et al. (2011)).
Therefore, there is a need to a contractor prequalification model to overcome the
shortcomings apparent in the current models.
Problem Definition
The main objective of this paper is to use a decision model composed of analytic
hierarchy process (AHP) approach that tackles the uncertainty and imprecision of
contractor preselection and then choose the most reasonable and least reasonable
criteria at the prequalification stage out of the six criteria defined below. The criteria
used in this model had been collected through the literature review and experts
opinion for building projects.
Proposed Model
AHP is the proposed model, and here we first decompose our decision problem into
a hierarchy of more easily comprehended subproblems, each of which can be analysed independently. The elements of the hierarchy can relate to any aspect of the
decision problemtangible or intangible, carefully measured or roughly estimated,
well or poorly understoodanything at all that applies to the decision at hand. Once the
hierarchy is built, the decision-makers systematically evaluate its various elements
by comparing them to one another two at a time, with respect to their impact
on an element above them in the hierarchy. In making the comparisons, the
406
S.K. Sharma
decision-makers can use concrete data about the elements, but they typically use
their judgements about the elements relative meaning and importance. It is the
essence of the AHP that human judgements, and not just the underlying information, can be used in performing the evaluations.
The AHP converts these evaluations to numerical values that can be processed
and compared over the entire range of the problem. A numerical weight or priority
is derived for each element of the hierarchy, allowing diverse and often
incommensurable elements to be compared to one another in a rational and consistent way. This capability distinguishes the AHP from other decision-making techniques. In the final step of the process, numerical priorities are calculated for each
of the decision alternatives. These numbers represent the alternatives relative ability to achieve the decision goal, so they allow a straightforward consideration of the
various courses of action. AHP requires several time-consuming calculations.
Depending on the number of criteria and candidate contractors taken into consideration, a lot of time is necessary to make all calculations in order to reach the final
solution. As the number of criteria and contractors increases, the dimension of the
problem expands. This could lead to a great number of mathematical operations.
Therefore, a software aid may be very useful to automatically carry out the AHP
process. A software prototype for AHP application was developed using Microsoft.
Here we are applying the proposed AHP model to solve the preselection process in
the following steps:
Step 1. Identify the main criteria and sub-criteria to be used in the model. A crucial
task in the contractor selection is to establish a set of decision criteria through
which the capabilities of contractors are measured and judged to make the preselection process efficient in its costs and durations (Ng and Skitmore 1999). The
following criteria below as shown in tree diagram were previously suggested in
Russell and Skibniewski (1988, 1990), Russell et al. (1990), Holt et al. (1994,
1995), Bubshait and Al-Gobali (1996), Holt (1996), Hatush and Skitmore (1998),
Hatshu (1998), Ng and Skitmore (1999), Fong and Choi (2000), Wong et al.
(2000), Palaneeswaran and Kumaraswamy (2001), Snmez et al. (2002) and
Topcu (2004). A comparison between the preselection decision criteria adopted
by some of the previous researchers is made. And the most common criteria
considered by decision-makers are taken into account, and they have been
grouped in six main criteria such as contractors organization, financial consideration, technical capability, past experience, past performance and reputation.
They are structured as shown below.
Qualific
ations
of key
person
s(QP)
Size of
projects
handled(S
H)
Experien
ce in
handling
technical
strong
projects(
EX)
Experi
ence
in
local
area(
E)
Type of
projects(TP)
Actual
Quality
achieved(
AQ)
Equipment(E
Q)
Technic
al
Capabili
ty(TC)
Past
Experi
ence(
PE)
Time
over
run(TO
)
Cost
Overru
n(CO)
Past
Performanc
e(PP)
Pre-Selection of
contractors
Ratio
Analysi
s(RA)
Credit
Rating(CR)
Bank
Arrang
ement
s and
accoun
ts(BA)
Financial
Considerations(FC)
Failu
re to
have
com
plet
ed
proj
etcs(
FP)
Litig
atio
n
tend
ency
(LT)
Reputation(RP)
Healt
h and
safet
y(HS)
Length of
time in
buisness(
LT)
Contractors
Organisation(
CO)
32
Preselection of Contractors Before Inviting for Bidding Using AHP
407
408
S.K. Sharma
Intensity of
importance
1
1.5
Strong importance
2.5
Extreme importance
Explanation
Two elements contribute equally to the objective
Experience and judgement moderately favour one
element over the other
Experience and judgement strongly favour one
element over the other
One element is favoured strongly over other and its
importance is demonstrated in practice
The evidence favouring one element over the other
is of highest affirmation
Step 2. Consider the most fundamental scale in AHP for assigning relative weights
(Table 32.1).
Step 3. Now, to determine the weights assigned to each criterion by consulting
around 20 contractors and passing them a questionnaire and then taking averages
of their responses and scaling them down to five-point scale. And the matrix is
constructed in the next step where criterias acronyms are as follows:
RP-Reputation
CO-Contractors organization
PE-Past experience
PP-Past performance
TC-Technical consideration
FC-Financial consideration
Step 4. Now by using a calculation software by CGI as shown in the figures below,
construct a comparison matrix by assigning weights and then find out priorities
for each of the main criteria and sub-criteria. Each of the below steps is shown in
the tables. The following sections present the AHP calculations for first-level
criteria and second-level criteria.
Weights and CI
Maximum eigenvalue = 6.15864
CI = 0.0317279
Weights (eigenvector)
0.0985417
0.119368
0.151029
0.152562
0.23828
0.24022
32
409
0.666667
1
1
1.5
2
2.5
0.666667
1
1
1
2
1
1
0.666667
1
1
1
2
0.333333
0.5
0.5
1
1
1
0.4
0.4
1
0.5
1
1
1
0.5
1
0.66
0.5
1.51515
1
0.66
2
1
2
1.51515
1
Health and safety of programme (HS) and length of time (LT) in business are subcriteria taken, and they are put in the respective order in column and row (Table 32.3).
Weights and CI
Maximum eigenvalue = 2
CI = 0
Weights (eigenvector)
0.666667
0.333333
Ratio analysis accounts, credit rating and bank arrangements and bonding are
sub-criteria taken and are put in the same order in the column and row (Table 32.4).
Weights and CI
Maximum eigenvalue = 3.00211
CI = 0.0010564
Weights (eigenvector)
0.461131
0.318661
0.220208
S.K. Sharma
410
Table 32.5 AHP pairwise
comparison matrix for level 2
TC sub-criteria
10
1
0.66
0.5
1.51515
1
0.66
1
1
0.5
2
1.51515
1
1
1
1
2
1
1
Plant and equipment (PE), qualification of key persons (QP) and experience with
company (EX) are sub-criteria taken and are put in the same order in the column and
row (Table 32.5).
Weights and CI
Maximum eigenvalue = 3.00211
CI = 0.0010564
Weights (eigenvector)
0.461131
0.318661
0.220208
11
Size of projects completed (SZ), type of projects completed (TP) and experience
in local area (LA) are sub-criteria considered and are put in the same order in the
column and row (Table 32.6).
Weights and CI
Maximum eigenvalue = 3.05362
CI = 0.0268108
Weights (eigenvector)
0.412599
0.32748
0.259921
32
12
411
0.5
1
0.66
0.666667
1.51515
1
1
0.66
1.51515
1
Actual quality achieved (AQ) and time overrun (TO) are sub-criteria chosen and are
put in the same order in the column and row (Table 32.7).
Weights and CI
Maximum eigenvalue = 3.00182
CI = 0.000907991
Weights (eigenvector)
0.221019
0.461282
0.317699
13
Reputation (R)
Failure to have completed contracts (FL) and litigation tendency (LT) are the subcriteria taken into account and they are put in column and row in the same order
(Table 32.8).
Weights and CI
Maximum eigenvalue = 2
CI = 0
Weights (eigenvector)
0.60241
0.39759
Once we calculate the priority vector for level 1 criteria and level 2 criteria, then
we find the overall weights of all the criteria listed at level 2 in Fig. 32.1 by multiplying local weights with their global weights. Table 32.9 presents all criteria used
in preselection of contactor selection with relative weights.
412
S.K. Sharma
Pre selection
of
Contractors
Technical
Capability (TC)
Eqipment
Past Experience
(PE)
Past Performance
(PP)
Ratio
analysis
Experience
in
handling
Size of
proejct
Qualificati
on of key
person
Financial
Consideration (FC)
Arrangem
ents with
banks
Reputation (R)
Failure
rate
Litigation
tendency
Contractor
Organization (CO)
Health &
safety
Time in
Buisness
Type of
proejcts
Credit
rating
Exp. In
local area
Actual
qualtity
Achieved
Cost
overrun
Time
overrun
14
Local weight
0.666667
0.333333
0.461131
0.318661
0.220208
0.461131
0.318661
0.220208
0.412599
0.32748
0.259921
0.221019
0.461282
0.317699
0.60241
0.39759
Global weight
0.119368
0.119368
0.24022
0.24022
0.24022
0.23828
0.23828
0.23828
0.151029
0.151029
0.151029
0.152562
0.152562
0.152562
0.0985417
0.0985417
Overall
weight
0.08
0.04
0.111
0.077
0.053
0.11
0.076
0.053
0.063
0.05
0.04
0.034
0.71
0.049
0.06
0.04
Conclusion
From the analysis of financial consideration like ratio analysis, it is evident that
financial strength of firms is most considered, and this can be imagined because
while approaching the contractor for a project, the most sensitive thing to look out
is finances, as any irregularities in them could lead to total fatal consequences.
Technical consideration, plant and equipment are equally important. Reputation is
least considered while looking out for suitable contractors.
32
413
Based on the decision criteria, judgements about the relative importance of each,
and on the judgements about each criterion, have been carefully considered and analysed, thus arriving at plausible consistency ratio of less than 10 % in each case.
Because we have used the AHP, it has become easy for us to trace the thinking and to
justify the steps along the way to the decision. If we have any second thoughts about
the final outcome, we can revisit the process and make changes if appropriate.
References
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Chapter 33
Abstract With the increasing economic turbulence all over the world, it is apparently
becoming difficult on the part of the corporate to remain as a high-performing
organization and intensify the engagement of the employees by keeping enormous
pressure to hold down costs as long as market does not show the sign of recovery.
Even though the attempt is made to increase ones engagement, ones psychological
well-being is always ignored. Moreover, the engagement has always been discussed
in the literature of burnout as reported in the past study. It is in this context we would like
to view from the lens of work passion as it is considered to be self-generated motivation
associated with work-related activity involving less pressure on reward system.
In this conceptual paper, the author argues how the work passion is related to
organizational cynicism through a process model. The process model involves
the moderating role of sustainable leadership which facilitates the occurrence of
psychological well-being. Consequently, the ramification is quite evident in the
form of reduced organizational cynicism.
Keywords Work passion Sustainable leadership Psychological well-being
Organizational cynicism
Introduction
Over the last three decades, research in burnout has drawn a lot of attention
(Freudenberger 1974; Maslach and Jackson 1981; Maslach et al. 2001). Such studies have even dealt with social-related factors and work-related attitudes influencing
burnout extensively. However, a noticeable gap is observed when all these studies
have measured the burnout from three-dimensional perspectives (emotional exhaustion,
depersonalization, and personal accomplishment) rather than from four-dimensional
N. Gaan, Ph.D. (*)
Assistant Professor Cum Chairperson, Student Welfare,
MDI-Murshidabad, DB-3, Sector-1, Salt Lake 700064, Kolkata
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_33
415
416
N. Gaan
Though passion seems to have long philosophical history, the field of psychology
has not captured the concept pertaining to its romantic relationships involving
intense personal interests, commitment, and over commitment until recently (Krapp
2002). The past literature reports its coverage in the context of numerous nonwork
activities like sports, gambling, romance, and Internet use (Amiot et al. 2006;
33
417
Mageau et al. 2005; Rousseau et al. 2002; Seguin-Levesque et al. 2003). Most of the
creative work is an outcome of passion influenced both by a persons basic interest
in a particular kind of work and by the work environment surrounding the person
(Amabile 2001; Fisher and Smith 2006). It is stated to result in cognitive, affective,
and instrumental outcomes (Vallerand and Houlfort 2003). It is even argued to be an
active ingredient for venture growth (Baum et al. 2001), well-being (Burke and
Fiskenbaum 2009), and entrepreneurial success (Cardon et al. 2005). Further, passion seems to be an essential driver for employee engagement and its important
facets (Pati 2012; Ho et al. 2011). That may supposedly lead one to assume that
employee passion takes precedence over employee engagement.
Lately, the work passion (WP) has become catchphrase of the researchers and
practitioners because of some inherent weaknesses attached to the concept of
employee engagement. This leads to clear distinctions between former and latter
that can aid practitioner to prefer indicator which positively influence the performance of the organization without any anomaly. Firstly, the key indicators that differentiate employee engagement with passion are organizational and job-related
factors (Zigarmi et al. 2009) which together explain the construct. WP construct not
only considers both organizational and job factors, but it is even termed as selfdefining activity which strengthens ones identity (Zigarmi et al. 2011a; Vallerand
and Houlfort 2003). On the contrary, the engagement construct is connected solely
to job-related factors as perceived by academicians, whereas practitioner has related
it solely to organizational factors creating a debate in their interpretation. From
social cognitive theory perspective (Zigarmi et al. 2011a), WP has been discerned to
emphasize on appraisal process of an individual on events and environment impacting ones well-being, whereas, from role theory perspectives of Khan (1990), it is
described as one kind of stable psychological presence wherein the individuals in
organization express themselves physically, cognitively, and emotionally to their
discretionary work roles. Secondly, the emotional and intellectual involvement is
referred to as emotional and intellectual commitment to the organization (Baumruk
2004; Richman 2006; Shaw 2005) or the amount of discretionary effort exhibited by
employees in their jobs (Frank et al. 2004), and the duo explains variance in
employee engagement substantially. However, it has been also observed that organizational commitment and job involvement are interchangeably used. Therefore, it
draws criticism that how both the predictors are explaining engagement at the same
time if they are interacting with each other (Harrison et al. 2006; Saks 2008).
Thirdly, work engagement is neither strong enough nor descriptive enough to be
associated with affective, cognitive, and intention and/or behavioral components
found in social cognitive theory and the appraisal literature, whereas WP presupposes the key underlying drivers of intense desire and intentionality that are not part
of engagement, but it is extensive enough to provide incentive for work behaviors
(Zigarmi et al. 2009). Given the preceding discussions and the criticisms attached to
the term employee engagement, WP being proactive than being simply engaged at
work has been gaining ground as HRD professionals could be more precise about
the concepts, antecedents, and modifiers that affect employee motivation and work
passion (Zigarmi et al. 2009).
418
3
3.1
N. Gaan
Passion makes employees excited about their work and gives a sense of personal
accomplishment. It is an intrinsic motivation in its highest form, which makes
work interesting, engaging, and positively challenging and can lead to complete
absorption in the work (Csikszentmihalyi 1990). Passion for work is the outward
manifestation of individual purpose and the connection with organizational purpose
(Love 2005); however, there is no one-size-fits-all solution for restoring passion to
ones life (Boyatzis et al. 2002). In line with these different constructs, WP is defined
as a strong inclination toward a self-defining activity that people love and feel
devoted and in which they invest significant time and energy (Vallerand and Houlfort
2003). With these criteria the internalization of activity with ones identity becomes
an underlying meaning to WP construct. Vallerand and colleagues (2003) proposition is based on self-determination theory that believes internalization of activity is
influenced by the interaction of their innate, psychological needs of autonomy, competence, and relatedness (Williams and Deci 1996). Furthermore, they postulated
the dualistic existence of passion consisting of harmonious and obsessive passion
unlike the other studies. The former one is considered to emanate when a person
freely accepts an activity as important for them and represents their identity (Ryan
and Deci 2000). The harmonious passion of it has shared congruency with the social
cognitive theory (Vallerand and Houlfort 2003) advocated by Zigarmi et al. (2011a).
This component of passion is supposed to yield positive outcome. On the contrary,
the latter emanates uncontrollable urge to partake in the activity where one can
experience contingencies attached to it. This may lead to negative psychological
adjustment (Mageau et al. 2012) as the activity controls individual interests. As per
Zigarmi et al. (2011a) extensive study, WP is an individuals persistent, emotionally
positive, meaning-based, state of well-being stemming from reoccurring cognitive
and affective appraisals of various job and organizational situations which results in
consistent, constructive work intentions and behaviors (Zigarmi et al. 2009). It measures
affective, cognitive, and intention and provides a clearer sense of how the individual
intends to behave on behalf of the organization. The cognitive aspect of the formation
of WP involves the growth of mental schema or thought patterns that contain the
features, images, feelings, and ideas associated with the work experience being
appraised (Lord and Kernan 1987; Wofford and Goodwin 1990), whereas the
emotions generated through cognitive aspect of WP in the appraisal process are
known as work affect that helps appraiser to perceive the work experience to be
either threatening or enhancing (Gotlieb et al. 1994; Jaussi 2007; Swailes 2002).
As defined by Schaufeli et al. (2006), job well-being is a positive, fulfilling, workrelated state of mind characterized by vigor, dedication, and absorption which is
nomologically networked with employee engagement. During the second phase of
the appraisal process, intentions are generated which is defined as ones inclination
to act in a given way toward a particular commitment target (Brown 1996). In sum,
33
419
The purpose of the present research is to propose and test a model on the role of
work passion toward organizational cynicism. Although work passion shares distal
relationship with burnout, the relationship is always activated by mediating variables like work rumination, recovery experiences, work satisfaction, and conflict
(Donahue et al. 2012; Vallerand et al. 2010). From the perspective of Vallerand et al.
(2010), if work passion has dualistic feature, then as per his findings, it is reported
that the harmonious passion prevents the occurrence of emotional exhaustion and
the obsessive passion facilitates emotional exhaustion. Past literature investigating
the relationship between them has taken emotional exhaustion as the best indicator
of burnout out of the other two dimensions: depersonalization and personal accomplishment (Piko 2006) ignoring organizational cynicism as another component of
burnout. This component was found out to be important component and different
from depersonalization as it connects with the work not with the people (Salanova
et al. 2005). Therefore, it can be argued here that the harmonious passion will be
reversibly related to organizational cynicism, whereas the obsessive passion will be
directly related to organizational cynicism. Since the past literature has shown a gap
wherein the relationship of passion with organizational cynicism is scarce, hence
the following propositions can be arrived at:
Proposition 1a: Harmonious passion will be negatively related to organizational
cynicism.
Proposition 1b: Obsessive passion will be positively related to organizational
cynicism.
As it is already reported that work passion shares a distal relationship with burnout,
it sets things in motion by triggering a causal sequence wherein psychological
mediators like work conflict and work satisfaction (measures of well-being) are
activated (Vallerand et al. 2010). The scholars also contend that environmental
factors exercise more influence on display of passion than individual differences.
420
N. Gaan
33
421
N. Gaan
422
Sustainable
Leadership
Work
Passion
Psychological
Well Being
Organizational
Cynicism
Theoretical Implications
This paper makes a considerable contribution toward human sustainability by dealing with the process model of passion embedded in work environment where sustainability is of prime importance. The study is the first in its kind to provide a
theoretical framework on human aspect of sustainability which can be supposedly
achieved if ones passion toward work can result in positive psychological wellbeing, and this relationship can be well sustained if sustainability as a key principle
to leadership approach becomes more imperative.
Besides that the double-edged sword passion where one type of it named obsessive passion leads to ill-being, thereby accentuating cynicism in organization, can be
well mitigated through mediating the role of sustainable leadership. The proposition
is first in its kind as it strongly argues that the presence of sustainable leadership can
activate the process of passion majorly dominated through display of harmonious
passion yielding in improved psychological well-being which is quite sustainable.
From the perspective of self-determination theory, if one is persistently engaged
with few activities among many other activities, then one can establish himself/
herself with his/her own personal identity. However, as per the social cognitive theory,
human functioning is more explained through triadic causality in which behavior,
cognitive, and other environmental events all operate as interacting determinants of
each other. Therefore, while proposing theoretical framework in this study, we
argue here that Vallerand and Houlfort (2003) double-edged sword of passion can
be better viewed from an integrative model which is following social cognitive
theory principle.
At present, managerial techniques for passion, that is, inviting voluntary contribution
beyond the observable, measurable, enforceable minimum, are much less developed
than managerial techniques that stem from hierarchy, control, or structure and that
33
423
rest on formal order. The process model of passion in reducing cynicism will be of
great assistance in this context as it is fundamentally based on self-motivation and
voluntary effort. Further, it serves two-pronged objective: reduces the expenses
incurred in practicing all the interventions of engagement and burnout suffered
through the way of engagement practices. Such voluntary contribution by way of
work passion can be made sustainable through embedded work context involving
best practices. The organization must cultivate the seed of change by building
sustainability in its strategy and practices which in turn wrap in structural changes
in leadership. Moreover, sustainable leadership believes in the conservation of
resources by virtue of sustainability practices. This further ensures the prevention of
depletion of energy and resources leading to the occurrence of ill-being and thereby
resulting in burnout (cynicism).
Although organization may face challenges initially by building capacity to
endure and simultaneously satisfy triple bottom line of economic, environmental,
and human performance, the long-term objective of sustainability in employees
performance can be realized with reduced cynicism and healthy well-being, and this
whole phenomenon is dependent upon ones passion. Thus it focuses on the significant benefits that can accrue to corporations, society, and employees by making
human sustainability like passion work.
Conclusion
This paper aims at developing theoretical model which focuses on the human
sustainability, that is, how the passion at work can lead to sustainable psychological
well-being which in turn mitigates the cynicism in organization. The passion of
employee can result into favorable and unfavorable outcomes due to its doubleedged nature. One type of passion (obsessive) is presumed to be conducive, whereas
on the other hand, the other type of passion (harmonious) prevents its occurrence.
However, the environment of sustainability can support employees to thrive and
sustain their harmonious passion toward their work. This is so because sustainable
leader not only adds learning to vitality of passionate employees but also help them
to design and implement the routine to renew themselves; otherwise their health and
performance are likely to suffer (Spreitzer et al. 2012). Furthermore, the sustainable
leader creates an environment for employees where they can be refrained to undergo
through obsessive passion which has much debilitating effect on employees
psychological well-being. Subsequently, the reduced cynicism can be realized.
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Chapter 34
Abstract The global economic downturn of 2008 has impacted almost all industry
segments in all geographies, and even after 5 years, many of them are in different
stages of recovery. Emerging economies and technology firms in these economies
have braved this headwind relatively better, and they have witnessed a significant
growth in the recent years. In this study, we conduct an empirical research on Indian
ICT firms and analyse how factors related to innovation and inorganic growth contribute to their sustenance and growth during boom and bust cycles. A set of 442
Indian firms in the ICT sector have been studied for the period 19992012, a period
when this sector has witnessed all the four phases of business cycle. The results
show that acquisitions vary significantly across phases of business cycle, whereas
R&D investments do not vary over the cycle. Contrary to established findings in
developed economies on technology firms focus on R&D, we find that Indian ICT
firms R&D investments are significantly lower and may not play any significant
role in the long-term growth of the firms.
Keywords ICT sector Acquisitions Innovation Emerging markets India
ANOVA
Introduction
High-tech industries are characterised by fierce competition and the threat of obsolescence. In order to create a sustainable edge over competitors, firms must constantly
invest in the creation of new technological capabilities. Acceleration of R&D efforts
and development of internal innovative capabilities are no longer sufficient to cope
with the increasing cost, speed and complexity of technological developments in
high-tech industries. In addition, even the largest companies are forced to use
427
428
34
Background
2.1
429
In the context of technological sourcing, Hitt et al. (1991) argued that acquisitions
caused lower R&D and patenting intensities, and this explained poor post-merger
performance encountered frequently. They found that decreasing returns from existing
knowledge base and the choice between doing R&D and buying R&D were the
main drivers for acquisition and concluded that there was a substitutive link between
firms own R&D and acquisitions, which was confirmed by other researchers
(Christensen and Bower 1996; Blonigen and Taylor 2000). On firm survival and
growth in high-tech industry, Christensen et al. (1998) found that these were linked
to an interesting phenomenon dominant design, and once such a design emerged,
the number of players in the industry came down, and the entry barrier for the
newcomer went up. In addition, intangible asset of the firm was found to be an
important explanatory variable for core competencies that provided the leadership
edge to the firms (Onyeiwu 2003).
However, in a study of European high-tech industry, Wagner (2008) found that
the determinants for acquisitions were mostly related to firm size, financial conditions
and geographical origin of the firm. Patenting and R&D intensities of firms were only
rarely associated with firms acquisition activities, and the most consistent predictors
for acquisition were found to be sales volume (a proxy for firm size) and financial
leverage.
Kayo et al. (2010) analysed the determinants of the choice among different firm
growth strategies: acquisitions and joint ventures or arms-length alliances in an
emerging market like Brazil. The results supported the learning perspective of the
firms choice. A firms previous experience in a specific growth strategy was found
to be determining its future strategic choices. Financial factors as explanatory
variable showed no statistical significance.
2.2
There have been several studies focused on emerging economies. Dunning et al.
(2008) noted that unlike developed country MNEs, the EMNEs rarely had the firmspecific ownership advantages (notably organisational and management skills) to
ensure success in their outward FDI. What they did have was a variety of home
country-specific advantages that they were able to internalise and use outside their
national boundaries. Mathews (2006) identified Dragon multinationals as firms
that started from behind and overcame their deficiencies by turning initial disabilities into sources of advantage by leapfrogging to advanced technological levels or
by leveraging their way into new markets through partnerships and joint ventures.
430
3
3.1
Hypotheses
The Role of R&D Investments and Intangible Assets
34
431
different phases of business cycle, firms are expected to vary their R&D activities to
ensure sustenance and growth. R&D investment weighted by firm size measures a
firms focus on developing intangible assets (Harzing 2002; Lu and Beamish 2004).
Hypothesis 1: Technological focus, measured through R&D intensity, is expected to
contribute to a firms sustenance and growth and will be at different levels during
different business cycle phases.
However, for a large number of ICT firms, formal R&D may be limited. This is
especially true for IT services firms where a firms strategic advantage lies not so
much in explicit R&D expenses but in tacit knowledge that the firm and its people
possess. These typically include firms execution processes, knowledge base and
tools it use to deliver business. Thus, quantum of intangible assets becomes an
important factor in shaping a firms sustenance and growth strategy.
Hypothesis 2: Intangible assets that include non-codifiable assets are expected to
contribute to a firms sustenance and growth and will be at different levels during
different business cycle phases.
3.2
A choice of only greenfield growth tends to make a firm simple and inert, whereas
acquisitions broaden a firms knowledge base (Vermeulen and Barkema 2001). We
extend this argument that a firm will actively pursue acquisition opportunities to
secure its sustenance and growth strategies, and these activities are expected to vary
across business cycle phases. This is applicable for both related acquisition as well
as unrelated acquisition. Firms in emerging economies demonstrate such behaviour
more vigorously as the environmental factors put up additional barriers and uncertainty
to firms who have not experienced acquisitions.
Hypothesis 3: Acquisition opportunities are expected to contribute to a firms
sustenance and growth and will be at different levels during different business
cycle phases.
4
4.1
Method
Sample and Data Collection
432
multiple sources of data to compile our dataset. The acquisition-related data are
collected from Euromoney ISI Emerging Markets Information System, the firmlevel annual data are collected from Prowess database, maintained by Centre for
Monitoring Indian Economy (CMIE). We also verify acquisition-related data with
available public announcements in the Indian stock market. By following this
process, we arrive at a dataset consisting of 6,188 firm-level information spanning
14 years between Indian financial years (FY) 19992012. However, we do have
missing values for some variables for certain firm, year combinations. In addition,
not all firms were in operation during the complete period of observation.
4.2
Statistical Technique
34
433
Data type
Numeric
Total income
Numeric
EBITDA
Numeric
Net intangible
assets
Numeric
Number of
acquisitions
Numeric
integer
Total R&D
expenses
Numeric
R&D intensity
Numeric
Intangible
assets %
EBITDA %
Numeric
Numeric
integer
Numeric
Definition/calculation
Financial year of the reported
data
Four possible values: expansion,
boom, recession and depression.
A financial year is categorised
under one of these phases
Reported stand-alone total
income of the firm for the
financial year
Reported earnings before
interest, tax, depreciation and
amortisation
Reported valuation of intangible
assets of the firm for the
financial year
Number of acquisitions made by
the firm during the financial year
Total of R&D operating
expenses, R&D capital
investment and royalties paid
during the financial year
Total R&D expenses as
percentage of total income
Net intangible assets as
percentage of total income
EBITDA as percentage of total
income
Data source
Authors assessment
based on macroeconomic
information as well as
sources like NASSCOM
CMIE prowess
CMIE prowess
CMIE prowess
Authors calculation
Authors calculation
Authors calculation
We first present a descriptive overview of our dataset. Table 34.2 provides the total
view of the complete Indian ICT sector, summing up information from all the 442
firms under study. The data shows that the size (revenue) of the ICT sector has been
growing at a CAGR of 16.15 %, while the profit (EBITDA) has grown at a CAGR
of 17.02 % over the period of study. Similarly, total intangible assets, reported in
monetary value, have grown at a rate of 16.61 %. In contrast, R&D expenses, which
include capital expenditure and royalty payments, have increased by a CAGR of
4.25 % only. This suggests relative lack of relevance of R&D investments in the
growth of the industry sector.
Before conducting ANOVA, we verify key assumptions on the data, i.e. test for
outliers, approximate normal distribution for dependent variables and homogeneity
of variances.
Year
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
Business
cycle
phase
1
1
2
2
2
3
3
3
4
1
1
2
2
2
EBITDA (in
Rs. million)
92,279.1
114,971.1
222,637.9
339,095.5
313,597.9
413,858.8
487,180.8
579,366.1
761,080.1
904,352.2
966,572.5
998,508.4
846,528.2
833,485.1
Net intangible
assets (in Rs.
million)
66,827
26,234.9
31,965.8
62,206.1
65,673.1
85,647.7
81,997.4
82,814.7
118,518.9
195,929.3
351,857.5
604,614.6
860,774.3
574,743.6
No. of
acquisitions
0
21
29
20
29
34
35
50
94
78
48
50
48
46
Table 34.2 Trend of Indian ICT sector growth, M&A and innovation activities
Total R&D
expenses
(in Rs.
million)
13,595.4
14,514.8
11,274.1
13,754.7
14,403.4
16,667.3
9,182.5
12,780.4
14,422.8
17,703
21,905
26,286.6
24,045.6
24,341.6
R&D
intensity
%
3.54
3.01
1.57
1.48
1.43
1.31
0.59
0.67
0.57
0.57
0.59
0.68
0.63
0.78
EBITDA
%
24.05
23.80
31.02
36.50
31.24
32.54
31.55
30.41
29.90
28.92
26.15
25.69
22.15
26.70
Intangible
asset %
17.42
5.43
4.45
6.70
6.54
6.73
5.31
4.35
4.66
6.26
9.52
15.55
22.53
18.41
Growth
in
revenue
24.82
25.88
48.62
29.41
8.08
26.68
21.42
23.36
33.62
22.87
18.19
5.16
1.70
18.31
Growth
in profit
27.65
24.59
93.65
52.31
7.52
31.97
17.72
18.92
31.36
18.82
6.88
3.30
15.22
1.54
434
A. Das and S. Kapil
34
435
No. of acquisitions
1
2
3
4
Total
1
2
3
4
Total
1
2
3
4
Total
396
537
317
114
1,364
104
170
88
51
413
532
791
482
200
2,005
Mean
10.7365
3.0691
2.7572
5.4605
5.4225
1.4135
1.3059
1.3523
1.8431
1.4092
76.4873
29.5223
26.0564
1394.5289
177.3109
Std. deviation
156.1306
5.4821
4.4820
31.0759
84.6936
0.7710
0.6798
0.7587
1.2550
0.8242
642.6147
109.9653
163.0761
17827.3145
5643.0974
Std. error
7.8459
0.2366
0.2517
2.9105
2.2932
0.0756
0.0521
0.0809
0.1757
0.0406
27.8609
3.9099
7.4279
1260.5815
126.0261
No. of
acquisitions
Intangible
asset ratio
Between
groups
Within
groups
Total
Between
groups
Within
groups
Total
Between
groups
Within
groups
Total
Sum of squares
16,408.578
df
3
Mean square
5,469.526
9,760,405.958
1,360
7,176.769
9,776,814.536
11.705
1,363
3
3.902
268.140
409
0.656
279.845
330,035,698.058
412
3
110,011,899.353
63,486,438,284.515
2,001
31,727,355.465
63,816,473,982.574
2,004
F
0.762
Sig.
0.515
5.951
0.001
3.467
0.016
Tables 34.3 and 34.4 summarise the output of ANOVA from SPSS where we
establish if our observed variables demonstrate significant difference between
different business cycle phases. The results show that the number of acquisitions
demonstrates significant difference across business cycle phases (p < 0.01).
Intangible assets percentage demonstrates only limited difference across business
cycle phases (0.01 < p < 0.05). However, R&D intensity does not demonstrate any
significant difference across business cycle phases (p > 0.05).
436
(I) Cycle
1
(J) Cycle
2
3
4
1
3
4
1
2
4
1
2
3
2
3
4
1
3
4
1
2
4
1
2
3
Std. error
0.1008
0.1173
0.1384
0.1008
0.1063
0.1293
0.1173
0.1063
0.1425
0.1384
0.1293
0.1425
315.8296
354.2065
467.1987
315.8296
325.4763
445.8107
354.2065
325.4763
473.7733
467.1987
445.8107
473.7733
Sig.
0.710
0.954
0.011
0.710
0.972
0.000
0.954
0.972
0.004
0.011
0.000
0.004
0.999
0.999
0.025
0.999
1.000
0.012
0.999
1.000
0.020
0.025
0.012
0.020
As the next step, in order to test on which groups (business cycle phases) acquisitions
and intangible assets demonstrate significant differences, we conduct Tuckeys
post hoc test. The results in Table 34.5 show that the number of acquisitions is
significantly different between phase 4 and other phases, i.e. phases 1, 2 and 3
(p < 0.01). However, for intangible assets ratio, we do not find statistically significant difference across phases.
5.1
We find support for hypothesis 1 but not for hypothesis 2. Our studies indicate that
the quantum of intangible assets varies significantly across business cycle, but it is
not true for R&D investments. In fact, R&D investments for the whole industry is
less than 1 % of the total sectoral revenue, indicating significantly lower R&D investments by Indian ICT firms in comparison to their global counterparts. However,
Wagner (2008) explained such trend as obstacles to innovation experienced by larger
34
437
5.2
Role of Acquisitions
Hypothesis 3 does find strong support from this study. The number of acquisitions
carried out by firms varies significantly across business cycles with the average
acquisitions coming down during downturn. This may suggest that the firms become
cautious about investments when the macro-environment is not positive. On the other
hand, they look at acquisitions as a way to enhance growth during other phases. The
fact that R&D does not play an important role in these companies emphasise that
firms may look at acquisitions as a mechanism to acquire new technologies.
Conclusions
This study contributes to the understanding on the role acquisitions, R&D investments and intangible assets play during different business cycle phases. By studying
a large volume of secondary data and analysing information on a number of
438
acquisitions, R&D investments and intangible assets ratio during different business
cycle phases, we try to establish how these factors may play a role in surviving a
downturn and grow during expansion phase of the business cycle. The results clearly
highlight that Indian ICT firms acquisition behaviour vary significantly across
business cycle phases, whereas R&D investments do not differ at all between
different phases.
The primary role of acquisition seems to be consolidation of resources and pursue
growth. In addition, as another departure from western technology firms, we find
that firms R&D intensity does not play an important role in India ICT firms growth
strategy. The findings suggest an interesting perspective: the firms in technology
sector in a country like India may not have as much focus on technology when it
comes to growth. As Ramamurti (2010) suggested, these firms are probably late
entrants. Therefore, though they operate in technology sector, they may not possess,
develop or intend to acquire cutting-edge technologies and are probably more reliant on technology alliances with partners from developed economies. This view is
also supported by the fact that Indias GERD to GDP ratio has consistently remained
below 1.00 and below other BRIC countries since 2000. As of 2010, Indias GERD
to GDP was 0.88 %, while that of China was 1.75 %, and patenting activities in
India, though it has grown in the new millennium, was less than half of that in China
(Mani 2010; Thomson 2013). The insight on the role of acquisitions, R&D and
intangible assets in Indian ICT firms provide inputs to strategy practitioners and can
be further extended to study the effect of these decisions on firms growth.
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Bhaumik PK, Chakrabarti AK, Makinen S (2009) Technology development in China and India: a
comparative evaluation. Journal Indian Bus Res 1(4):213237
Blonigen BA, Taylor CT (2000) R&D intensity and acquisitions in high technology industries:
evidence from the US electronic and electrical equipment industries. J Ind Econ XLVIII(1):4770
Christensen CM, Bower JL (1996) Customer power, strategic investment, and the failure of leading
firms. Strateg Manag J 17:197218
Christensen CM, Suarez FF, Utterback JM (1998) Strategies for survival in fast-changing industries.
Manag Sci 44(12):S207S220
DST (2013) Science, technology and innovation policy, 2013. Department of Science and
Technology, Government of India, New Delhi. Available at http://www.dst.gov.in/sti-policyeng.pdf. Last accessed 30 Jan 2013
Dunning JH, Kim C, Park D (2008) Old wine in new bottles: a comparison of emerging market TNCs
today and developed country TNCs thirty years ago. In: Sauvant K (ed) The rise of transnational
corporations from emerging markets: threat or opportunity? Edward Elgar Publishing, Cheltenham
Grimpe C, Hussinger K (2008) Building and blocking: the two faces of technology acquisitions,
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Chapter 35
Relevance to the Present Conference This paper is very relevant to the present conference.
There are numerous opportunities to include sustainable 3BL (economic, environmental, and
social) initiative in the manufacturing and supply chain operations in the recovering market.
Researchers have recognized that including these issues in organization strategy makes strong
business sense and presents new and largely unresolved challenges to be addressed. In this case, in
order to make sustainable supply chain, company creates sustainable 3BL values in its supply
chain through its supplier. Other SMEs in similar industries throughout emerging markets can be
motivated and benefitted by the simple methodology applied by the case company.
J.B. Khatri (*)
EFPM- 2009, Management Development Institute (MDI), Gurgaon, India
e-mail: [email protected]
M. Srivastava
Associate Professor, Management Development Institute (MDI), Gurgaon, India
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_35
441
442
Introduction
It is being increasingly realized that the most significant societal and environmental
impacts made by many companies occur outside of their internal operations. These
impacts include social and environmental impacts of their suppliers in upstream
supply chain and use and disposal of products by customers/consumers in downstream supply chain. In the recent years, researchers and managers have been focusing on how organizations and their supply chains are creating sustainable economic,
societal, and environmental values for the stakeholders. Supply chains play an
important and critical role toward achieving sustainability objectives of organizations. Company is no more sustainable than its supply chain (Krauss et al. 2009,
p. 4). In most manufacturing industries, the cost of raw material and component
parts constitutes the major cost elements of a product, such that in some cases it can
account for up to 70 % (Ghodsypour and OBrien 1998). In addition, companies are
increasingly including sustainable development in their strategy and competitive
priorities (Hart 1992; Bansal 2005; Sharma and Henrique 2005).
The supplier selection decision is one of the most critical issues faced by operations and purchasing managers to help organizations maintain a competitive advantage under sustainable supply chain management (SSCM) practice. Suppliers
furnish buying firms with raw materials, semifinished assemblies, and finished components in timely and cost-effective manner to help them achieve competitive
advantage. This article has been written in following sections: Sect. 2 refers to supplier selection criteria under sustainable supply chain environment, Sect. 3 refers to
AHP methodology, Sect. 4 refers to sustainable supplier selection model, Sect. 5
refers to how the case companys supplier evaluation, and finally Sect. 6 deals with
conclusion, research findings, and limitation of the research work.
443
supply chains truly sustainable, the environmental, economic, and social factors need
to be addressed at strategic and at Daily Work Management (DWM) levels along the
entire value chain. Supplier selection is described as the process by which firms
identify, evaluate and contract with suppliers (Beil 2010, p. 1). Buying firms have to
deploy large amount of resources in supplier selection and evaluation process; therefore, a well-defined criterion is required at each stage of the screening process.
Selecting the suitable suppliers is always a challenging task for purchase managers
under sustainable supply chain environment, since Sustainable SCM means that
buying organizations are held responsible for the environmental and social performance of their suppliers (Walker and Brammer 2007, p. 15).
The AHP methodology, developed by T. L. Saaty (1980), is an important multicriteria decision-making (MCDM) technique. The main advantages of AHP are its
simplicity, robustness, and the ability to incorporate intangibles into a decisionmaking process. MCDM techniques consider an alternative set of methods that
allow multiple criteria to be used concurrently in the decision-making process
(Sarkis and Talluri 2002).
A hierarchy has at least three levels: overall objective/goal of the problem for
which solution is sought is at the top, multiple criteria that define alternatives are
placed in the middle, and alternatives from which selection is to be made are at
the bottom level. Data is collected from experts or decision-makers corresponding to
the hierarchy structure, in a pairwise comparison of alternatives on a qualitative scale.
Experts can rate the comparison as equal, marginally strong, strong, very strong, and
extremely strong. The comparisons are made for each criterion and converted into
quantitative numbers. Subjective evaluations are converted into numerical values and
decision-makers rank each alternative on a numerical scale (Saaty 1980).
444
Criteria selection
from literature
and with help of
experts.
Identification and
finalization of criteria,
sub-criteria and sub
sub-criteria through
questionnaire, group
discussion and brain
storming by experts
from industry and
academia
Pair-wise
comparison and
Hierarchy
Development
Synthesis of
priority and
measurement
of consistency
Measure
supplier
performance
Making final
decision
(Supplier
selection)
Hierarchy level
First level
Second level
Third level
Fourth level
Fifth level
Description
Goal
Criteria
Sub-criteria
Sub-sub-criteria
Suppliers
Factor(s)
One
Four
Fifteen
Thirty six
Three
445
Sustainable Supplier
Selection
QS
COPQ
FC
TC
SIC
TL
RC
EM
S
EHS
CSR
ELS
EIA
LS
NP
CAPA
IE
CR
LFA
RHC
USM
THC
IS
VOC
RTM
TMC
NPD
HF
RS
THR
HC
LC
LT
RF
PS
IC
SA
Supplier A
FM
RSC
PMA
MI
CHC
HR
PCC
PE
SWC
OC
VSH
ECC
DE
EC
VM
DC
PC
HC
EF
ROI
RR
Re
Con
Supply
Chain
Societal
Environmental
Economic
Supplier B
Supplier C
ECO
ENVO
SOC
SC
Sustainable
economic value
criteria (ECO)
1
0.5
3
2
Sustainable
environmental
value criteria
(ENVO)
2
1
0.5
2
Sustainable
societal value
criteria (SOC)
0.33
0.5
1
0.33
Supply chain
consideration
criteria (SC)
0.5
0.5
3
1
ECO
ENVO
SOC
SC
TOTAL
ECO
ENVO
SOC
SC
Sustainable
economic value
criteria (ECO)
1
0.5
3
2
6.5
0.15
0.08
0.46
0.31
Sustainable
environmental value
criteria (ENVO)
2
1
0.5
2
5.5
0.36
0.18
0.09
0.36
Sustainable
societal value
criteria (SOC)
0.33
0.5
1
0.33
2.16
0.15
0.23
0.46
0.15
Supply chain
consideration
criteria (SC)
0.5
0.5
3
1
5
0.10
0.10
0.60
0.20
0.77
0.59
1.62
1.02
0.19
0.15
0.40
0.26
Eigenvector
1.25
0.81
0.87
1.28
4.22
Max.
eigenvalue
0.07
RI
0.08
C.R
Table 35.3 Normalized pairwise comparison matrix for four criteria of sustainable supplier selection and the eigenvector, maximum eigenvalue, and CR
values
446
J.B. Khatri and M. Srivastava
447
EHS
ELC
CSRP
VSH
Total
Employees
health and
safety (EHS)
1
1/5
1/3
1/2
2.03
Employment for
local community
(ELC)
5
1
2
5
13.0
CSR projects
implemented
(CSRP)
3
1/2
1
3
7.50
Voice of
stakeholders
(VSH)
2
1/5
1/3
1
3.53
EHS
ELC
CSRP
VSH
Total
Employees
health and
safety (EHS)
0.492
0.098
0.164
0.246
1
Employment for
local communities
(ELC)
0.385
0.077
0.154
0.385
1
CSR projects
implemented
(CSRP)
0.40
0.067
0.133
0.40
1
Voice of
stakeholders
(VSH)
0.566
0.057
0.094
0.283
1
Eigenvector
0.461
0.075
0.136
0.328
1
To explain the entire process of pairwise comparison matrix for sub-criteria, the
procedure adopted for evaluating criteria and sub-criteria (Hierarchy level 3) under
Sustainable Societal Value creation criteria is illustrated as an example (Table 35.4).
After obtaining the pairwise judgment for all sub-criteria, priority vector or the
weight of an element in the matrix (eigenvector or principal vector of the
matrix) was calculated, by adding members of each column to find the total. Each
column in the matrix is normalized to sum to 1 or 100 % by dividing the elements
of that column by the total of the column and sum them up. The principal eigenvalue
and the corresponding normalized right eigenvector of the comparison matrix give
the relative importance of the various criteria being compared. The elements of
normalized eigenvectors are termed weights with respect to the criteria or subcriteria and ratings with respect to alternatives. The results are shown in Table 35.5.
In the next step, data inconsistencies were checked with an aim to capture enough
information to verify whether decision-makers have been consistent while making
choices among alternatives. The inconsistency index is based on maximum eigenvalue which is calculated by adding the product of each element in the eigenvector
(Table 35.5) by the respective column total of the original comparison matrix
(Table 35.3). The maximum eigenvalue max (4.09) and CR (0.03) values were
calculated as suggested by Saaty (1980). Since CR <0.1, matrix is consistent. In
contrast, whenever the value of CR is more than the acceptable value, the matrix is
considered inconsistent and exempted from further analysis (Saaty 1980).
Similar calculations were done for all the three shortlisted suppliers under four
criteria (Hierarchy Level 1) and the results were summarized (Table 35.6).
448
0.33
1
0.25
1.58
0.209
0.633
0.158
Supplier
C
6
5
1
12
0.500
0.417
0.083
5
5
1
11
0.455
0.455
0.091
0.5
4
1
5.5
0.091
0.727
0.182
1
3
1
5
0.200
0.600
0.200
Max.
eigenvalue C.I
Eigenvector
0.671 0.885
0.876 0.292
0.238 0.079
0.668 0.556
0.061 0.354
0.271 0.090
0.466 0.155
0.860 0.620
0.673 0.224
0.723 0.241
0.646 0.549
0.630 0.210
C.R
0.628
0.227
0.953
3.117
0.058 0.086
3.071
0.035 0.086
3.147
0.074 0.086
3.019
0.010 0.086
0.945
0.132
0.994
0.933
0.980
0.235
0.964
0.004
0.051
449
On the basis of this calculation, Supplier B achieved highest priority rating (1.43)
and was selected as the most preferred supplier, closely followed by Supplier C
(1.38), which was chosen as second source. The management of ABC Co. distributed share of business (S.O.B.) in the ratio of 70:30 between the two suppliers.
The selection of the most preferred suppliers has been the area of interest for
researchers and practicing managers since the 1960s, but incorporating the issue of
sustainability dimensions into supply chain is comparatively new. The main contribution of this research work was selection of suppliers who could help focal company in achieving sustainable value creation in their supply chain. This objective
was successfully achieved by selecting most suitable supplier for their supply chain.
The second achievement was the development of a multi-criteria model for evaluating suppliers by using AHP methodology. The AHP model developed can be utilized by other small and medium enterprise (SME) companies for selection of
supplier in their own supply chains. Since SMEs have limited resources and cannot
invest heavily in costly software and training programs, their contribution toward
supply chain sustainability is very limited. The third significant contribution of this
framework is that companies have found it useful for internal evaluation and
improvement of their own sustainability performance. In order to make the decision
more robust and reliable, it is recommended that fuzzy AHP methodology may be
applied in decision-making.
Sustainable
environmental value
creation criteria
Criteria
Sustainable economic
value creation criteria
0.150
Local
weights
0.19
0.390
0.260
0.15
Environmental management
system (EMS)
0.312
0.379
0.190
0.169
Cost (C)
Local
weights
0.140
Sub-criteria
Quality (Q)
Local
weights
0.402
0.457
0.139
0.512
0.360
0.127
0.471
0.376
0.139
0.860
0.139
0.127
0.512
0.360
0.309
0.581
0.109
0.724
0.193
0.082
0.680
0.250
0.068
Global
weights
0.010
0.012
0.004
0.016
0.012
0.004
0.034
0.027
0.010
0.050
0.080
0.004
0.015
0.010
0.023
0.034
0.006
0.028
0.008
0.003
0.015
0.006
0.002
450
J.B. Khatri and M. Srivastava
Criteria
Sustainable societal
value creation criteria
0.260
Local
weights
0.40
0.292
0.079
0.33
0.628
0.141
0.07
Local
Sub-criteria
weights
Employees health and safety (EHS) 0.46
Sub-sub-criteria
Safe work conditions (SWC)
Regular health checkup (HC)
Safety audits (SA)
Direct employment to local people (DE)
Number of local suppliers (LS)
Support for self-employment generation
(IE)
Primary education (PE)
Primary health facilities (HF)
Recreation facilities for local people (RF)
Establishing communication channels
(ECC)
Procedure for monitoring and audits (PMA)
Review by top management (RTM)
Machinery and infrastructure (MI)
Trained human resources (THR)
Established production system (PS)
Information sharing with supply chain
partners (IS)
Capturing voice of customers (VOC)
Top management commitment (TMC)
New product development capability (NPD)
Routing and scheduling flexibility (RS)
Lead time reduction (LT)
Inventory cost reduction (IC)
0.042
0.005
0.009
0.072
0.028
0.032
0.016
0.133
0.014
0.036
0.007
0.014
0.019
0.004
0.014
0.002
0.210
0.241
0.10
0.812
0.087
0.480
0.093
0.182
0.249
0.201
0.680
0.118
Global
weights
0.019
0.125
0.037
0.019
0.007
0.002
0.739
0.093
0.168
0.548
Local
weights
0.118
0.680
0.201
0.681
0.236
0.083
35 Sustainable Supplier Selection
451
452
Economic
0.19
0.63
0.29
0.08
Environmental
0.15
0.56
0.35
0.09
Societal
0.4
0.93
0.98
1.24
Supply chain
0.26
0.24
0.55
0.21
Overall priority
0.64
1.43
1.38
References
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Chapter 36
Introduction
The global financial crisis of 2008 witnessed the largest and the sharpest drop in
economic activity of the modern era. After the crisis, most major developed economies of the world found themselves in a deep recession (McKibbin and Stoeckel
2009). Significant challenges were also faced by the IT industry as a result of the
economic crisis. With most of the global markets still in recovery phase, two new
waves emerged in the IT sector. Firstly, organizations were increasingly using the
Internet or other mobile devices to communicate and exchange data with their
business partners. Consequently, the traditional hard boundaries of an organization
S. Das (*)
Department of Information Systems, Indian Institute of Management, Indore, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_36
453
454
S. Das
were vanishing and so were the traditional security paradigms. Secondly, most of
the IT systems and data processing moved into the cloud which gave rise to entirely
new information security requirements. As a result of these two new trends along
with the rise of emerging markets, recovery from the financial crisis, and offshoring,
the complexity of the ever-evolving information security issues have immensely
increased. Though organizations have responded to the accelerating security issues
by investing in newer strategies, security technologies, and people, there is a need
for a holistic approach to the information security problem in order to address it best
(Ernst & Young 2012).The period of recovery after the global financial crisis of
2008 emphasized on adoption of enterprise risk management techniques to combat
risk and enhance opportunities for business continuity in the face of disaster
(Deloitte 2011).
Though a lot of studies have been done to find the impact of a cyber security
breach on a target organization, a holistic view of the entire cyber security ecosystem
is not considered in most of these works. In this study, we provide a holistic view of
the entire cyber security ecosystem and highlight the changes due to the impact of
the global financial crisis. We also show the complex nature of the cyber security
ecosystem which comprises of many players having complicated interactions. Due
to these complex interactions, an information security breach on one player affects
all the players related to it. Hence, the impact of a particular breach targeted at one
player is affected by the complex interactions between the other players. In the
future, we can use these interactions to quantify correlated risks of the entire cyber
security ecosystem in case of an information security breach on a target organization.
This highlights the importance of this study in the post-financial crisis period where
the number of information security breaches has increased.
36
455
IBM) enable client organizations to host their applications or data on the cloud.
Organizations sometimes outsource their security functions to vendors because
vendors have expertise in providing round-the-clock cyber security. Malicious
criminals also attack vendors of famous client organizations and subsidiaries of large
parent organizations. Sometimes, individuals/groups of cyber criminals exploit
online resources and P2P networks to pirate software or music.
Governing/auditing/certifying agencies like ISACA are players of the white
market who provide controls or security standards like Control Objectives for
Information and Related Technology (COBIT) for an organization to follow. The
Government is another player operating in the white market. It regulates the environment by creating and enforcing laws like the HIPAA (The Health Insurance
Portability and Accountability Act) that an organization has to comply with. The
HIPAA created in 1996 states an organization has to protect the privacy of patients
health information during electronic data interchange. Ethical hackers belong to the
white market and are usually hired by organizations for penetration testing and network
vulnerability discovery. If vulnerabilities in the network are discovered a priori,
then they can be patched before being exploited by cyber criminals who are always
on the prowl. When cyber criminals attack an organization, it usually reports the
incident to reporting agencies like the CERT/CC or NVD who maintain a database
of the reports. Due to such attack, the organization may suffer losses (both direct
and indirect). Cyber insurers (e.g., Lloyd) are white market players who play a
complementary role to mitigate the financial losses suffered by the organization.
456
S. Das
Level of Innovation
Niche
Keystone
Commodity
Physical
Dominator
Complexity of Relationships
36
457
other. By doing so, computer users (known as peers) can share communications,
data files, and processing power among themselves. Rather than having a central
computer to store data, P2P technology allows data sharing from individual computers directly. There are three types of P2P networks: pure, centralized, and
hybrid. Although P2P framework can increase productivity by allowing file
sharing, they can also introduce vulnerabilities in the network by enabling users to
download executable codes that can introduce rogue or untraceable backdoor
applications on users machines and jeopardize the security of the entire
network. Cyber criminals can easily exploit these vulnerabilities and launch IS
breaches. Examples of such P2P networks are Gnutella and Kazaa.
Players of the White Market
1. Organization: Any organization that is electronically networked is susceptible to
be compromised or exploited by cyber criminals. The chief technology officer
(CTO) of such organizations proactively discovers and reports existing vulnerabilities to reporting agencies. Such organizations can belong to any sector or
industry. However, those belonging to e-commerce or BFSI sectors are more
prone to cyber security breaches. This is because the impact of breaches would be
larger on such firms both in terms of financial and reputation loss.
2. Software vendors: They are companies that supply software which have some
vulnerability. Vendors also have the responsibility to release patches against those
vulnerabilities once they have been discovered and declared. There are two types
of patch management policies generally followed by vendors: (A) time-driven
and (B) event-driven (Cavusoglu et al. 2008). In the time-driven patch management, the vendor releases security patches periodically, i.e., after a certain interval
of time t. In the event-driven patch management, the vendor releases patches
once a certain predetermined number of vulnerabilities are discovered. Microsoft,
Sun, etc., are examples of software vendors.
3. Other security product vendors: These are the vendors who supply various network security components like firewalls, intrusion detection systems (IDSs),
routers, etc. CISCO is one of the pioneers in this field. Apart from network
security hardware components, there are vendors who specialize in network
security software like antivirus. Norton, AVG, and Symantec are the leading
antivirus vendors. Apart from these, there are newer and more technologically
sophisticated security components released regularly by these vendors.
4. Cyber insurers: The use of appropriate defense mechanism may not always
prove effective in avoiding information security breaches due to the uncertainty
and novelty of each of these attacks. Hence, any organization would possess a
certain degree of cyber risk which needs to be mitigated. One efficient way of
cyber risk mitigation is cyber insurance. Cyber risk can be transferred to third
party insurance companies which provide insurance coverage to vulnerable
companies against possible losses due to information security breaches against
a premium amount. Such third parties are often referred to as cyber insurers.
The leading providers of cyber insurance in the world today are AIG and
Lloyds of London.
458
S. Das
36
459
The global financial crisis of 2008 resulted in recession in majority of the economies
of the world. Information technology, considered to be one of the major enablers of
all business activities, also underwent certain changes in this phase. New technologies
such as cloud computing and mobile commerce emerged and continued to grow.
Along with these, threats to information security in the form of malicious attacks
also grew. But such threats not only impact individual organizations but also all the
other organizations that are interrelated to the target organization in some manner.
In this study, we present a cyber security ecosystem which shows a holistic view of
all the players present and the complex interactions among them. In the future, we
can use these interactions to quantify correlated risks of the entire cyber security ecosystem in case of an information security breach on a target organization.
References
Cavusoglu H, Cavusoglu H, Zhang J (2008) Security patch management: share the burden or share
the damage? Manag Sci 54(4):657670
Deloitte (2011) Global risk management survey, seventh edition: Navigating in a changed world
Ernst & Young (2012) Fighting to close the gap Global Information Security Survey
Frei S, Schatzmann D, Plattner B, Trammell B (2009) Modeling the security eco system the
dynamics of security. In: Proceedings of The Eighth Workshop on the Economics of Information
Security (WEIS 2009) University College London, England
Hyeyoung K, Lee J, Han J (2010) The role of IT in business ecosystems. Commun ACM 53:151156
Iansiti M, Levien R (2004) Strategy as ecology. Harv Bus Rev 82(3):6878
McKibbin W, Stoeckel A (2009) The global financial crisis: causes and consequences. Working
paper in economics. The Lowy Institute for International Policy, Sydney
Rowe B, Wood D, Reeves D, Braun F (2011) Economic analysis of ISP provided cyber security
solutions. Institute for Homeland Security Solutions
Chapter 37
461
462
1 Introduction
Although that Kingdom of Saudi Arabia is one of the most prosperous and stable
countries in the world because of its many different raw materials that are source of
global energy, geographically it locates in the most disturbed area in the world.
Middle East in few decades has cited many wars and public revolutions that have
huge negative, at least in the short-run period, effect on all aspects of economy and
society. Recently, as the Arab spring sparks from Tunisia and goes through Libya,
Yemen, and Egypt and ends with the most tragedy in the recent history in the
civil war in Syria, has put the investors not only the local but even the global one at
challenges and pressures of the investment options and tactics.
In light of these circumstances, we have seen that both local and global media are
more focusing on the radical of price movements of stock markets with every sign
of bad or good news that comes as a result of these political tensions.
Financial and economic commentators at TV and newspapers keep saying that
gold is the safe haven investment! And make hundreds of reports about gold
around the world.
Gold is one of the most precious metals, traded or used at many levels, personal
as jewelry or even at international level when most of the central banks in the world
show it as one of their assets in the balance sheet; it has also financial usage; it is
considered as a risk diversifier, hedged against inflation, and it has other uses in
different markets. Saudi stock market from the other hand, as other stock market,
is risky investment due to its volatility which is in crisis becoming highly volatile
and causes huge loses (Barunik etal. 2013; Ahuja etal. 2012).
In this research, we are exploring the relationship between the gold price and
Saudi stock market (TASI) and its sectors from other hand, to investigate whether
the stock market investors can diversify the risk by taking position in gold or not.
2 Review ofLiterature
Ahmed etal. (2013) examine the long-run relationship between gold prices and
Karachi Stock Exchange (KSE) and Bombay Stock Exchange (BSE) in perspective
of supply and demand of gold and its impact on the value of stock index. To
investigate the existence of long-run equilibrium relationship among time series
variables, different statistical tests are used. To analyze the lead-lag relationship in
the sample, Granger causality test is used which is proposed by C.J. Granger in
1969, whereas hypotheses will be accepted based on F-test results at a significance
level of 0.05 which provide the evidence of explained relationship between
predictors and endogenous variables. This study is comprised with the period from
2005:1 to 2011:6. To analyze the impact of gold prices on KSE and BSE stock
index, monthly data is used which is gathered from reliable and official sources of
KSE and BSE statistics.
463
464
Contuk etal. (2013) analyze the effect of fluctuations in gold prices on ISE-100
Index using daily prices and the index data from 1 January 2009 to 31 December
2012. The raw data has been converted into earnings yields and analyzed. The study
first determines whether or not the use of a GARCH model would be appropriate
using a heteroskedasticity test. The test results show that there was an ARCH effect
in both variables and that GARCH modeling could be used. The results obtained
from MGARCH modeling show that gold and stock exchange yields have been
affected both by their own shocks and by shocks of each other.
Abdul Basit (2013) tries to help the investor to investigate the relationship in the
said investment options in Pakistan. For this purpose the researcher on the basis of
available secondary data collected the KSE-100 Index, oil prices, and gold prices
for the time period 20052011. The researcher took oil prices and gold prices as
dependent variables, whereas KSE-100 Index was taken as independent variable.
The researcher applied the simple regression models separately for both dependent
variables and concluded that there is no obvious relationship in these variables.
3 P
resent Body ofKnowledge/Learning
fromtheReview ofLiterature
In many research and study, researchers apply many test models and analysis tools,
such as Granger causality test, simple regression, multiple regression, correlations,
and GARCH model, and they use different data set like, daily, weekly, monthly, and
annually. In some research relation between gold and stock market does exist either
negative or positive, and in many other research studies, relation does not exist.
4 Research Gap
Though there are several studies that took place taking many variables including
gold to predict the stock return, the main gap we found is the lack of study of the
sector-specific relationship with gold in Saudi perspective.
In this research, the main focus is to investigate the relationship between gold
price and TASI and two more sectors in the Saudi Arabia Stock Exchange. Those
sectors are banking and financial services and telecom and information sector.
5 Objectives
To study the relationship between Tadawul All Share Index (TASI) and the gold
price movement.
465
To study the relationship between two different sectors in the market, i.e., TBFSI
(banking and financial services sector) and TTISI (telecom and info sector), and
the gold price movement.
The result will help a lot the investors to know whether the gold will diversify
away the risk of the equity market.
No. of
companies
11
Index
weight
22.4%
10.9%
161
100%
466
where TASI is the monthly stock index in the Kingdom of Saudi Arabia, is the
constant (or the intercept), is the slope of the regression (which represents
the strength and the direction of the relationship between the dependent variable
and the independent variable), and gold is the monthly price of gold.
The regression functions of TASI:
TASI = 1 + 2 ( gold ) .
The dependent variable is Tadawul All Share Index (TASI) and the independent
variable is gold. Because of the error term and assumption of its probability distribution,
the econometric model will be
TASI : 1 + 2 ( gold ) + .
The negative sign of the coefficient of gold indicates that there is a negative
relation between TASI and gold. Numerically, it means that an increase in gold price
by 100 $ will lead to decrease in the TASI by 403 points, which we think is a very
467
logical conclusion; in case of bad news, investors will short on equity and long in
gold market to be in the safe side.
By looking at the t-statistic (7.150), it is greater than the critical value (Tc=1.96)
and falls in the rejection region, which leads to rejecting the null hypothesis and
confirming the significant relation between gold and TASI.Moreover, this result is
supported by the P-value=(0)< at level 5% confidence.
Significance of the whole model:
By looking at the value of R square, it shows that 32.1% of the variability of
TASI, the dependent variable, is explained by the variation of the independent
variable, which is the gold price. The F-statistic is high and its probability is less
than 5% by far, which indicates for the significance of the model.
TTISI = 1 + 2 ( gold ) .
The dependent variable here is telecom and info technology (TTISI) and the
independent variable is gold. Because of the error term and assumption of its
probability distribution, the econometric model will be
TTISI : 1 + 2 ( gold ) + .
The negative sign of the coefficient of gold indicates that there is a negative
relation between TTISI and gold which supports our assumption.
The model suggests that an increase in gold price by 100 $ will lead to decrease
in the TTISI by 203 points, which we think is a very logical conclusion; which
implies that in case of bad events, investors will short on TTISI and long in gold
market to be in safe side.
In t-statistic (9.629), it is greater than the critical value (Tc=1.96) and falls in the
rejection region, which obviously rejects the null hypothesis and confirms the
significant relation between gold and TTISI; this result is also supported by
the P-value=(0)< at level 5% confidence.
Significance of the whole model:
R2 indicates that 46.2% of the variability of TTISI, the dependent variable, is
explained by the variation of the independent variable, which is the gold price.
468
TBFSI = 1 + 2 ( gold ) .
The dependent variable here is the banking and financial services (TBFSI) and
the independent variable is gold. Because of the error term and assumption of its
probability distribution, the econometric model will be
TBFSI : 1 + 2 ( gold ) + .
The negative sign of the coefficient of gold indicates that there is a negative relation
between TBFSI and gold. Numerically, it means that an increase in gold price by
100 $ will lead to decrease in the TBFSI index by 1,178 points, which we think is a
very logical assumption; in case of bad events, investors will short on TBFSI and
long in gold market to be in safe side.
By looking at t-statistic (8.897), it is greater than the critical value (Tc=1.96)
and falls in the rejection region, which leads to rejecting the null hypothesis and
confirming the significant relation between gold and TBFSI; moreover, this result is
supported by the P-value=(0)< at level 5% confidence.
Significance of the whole model:
By looking at the value of R square, it shows that 42.3% of the variability of
TBFSI, the dependent variable, is explained by the variation of the independent
variable, which is the gold price.
469
470
Table 37.5Correlations
with gold
8 Conclusion
As we have mentioned in several literatures which support that gold and equity are
very important sources of alternate investment, therefore this research has been carried out between gold and Tadawul All Share Index (TASI) as well as gold and two
important sectors, i.e., banking and financial services (TBFSI) and telecommunication and information technology (TTISI) of Saudi Economy to test the relationship
so that it will help the investors and financial analysts to make the financial and
portfolio decisions.
The correlation of gold with TASI as well as the other two important sectors
shows significant negative relationship which strengthens our hypothesis of the
negative relationship of gold and stock market.
The negative sign of the coefficient of gold indicates that there is a negative relation between TASI and gold, which we think is a very logical conclusion; in case of
bad news, investors will short on equity and long in gold market to be on the safe
side. The negative sign of the coefficient of gold indicates that there is a negative
relation between TTISI and gold which supports our assumption. The model suggests that an increase in gold price by 100 $ will lead to decrease in the TTISI by
167 points, which we think is a very logical conclusion; in case of bad events, investors will short on TTISI and long in gold market to be in safe side. The negative sign
of the coefficient of gold indicates that there is a negative relation between TBFSI
and gold. Numerically, it means that an increase in gold price by 100 $ will lead to
decrease in the TBFSI index by 1178 points, which we think is a very logical
assumption; in case of bad events, investors will short on TBFSI and long in gold
market to be in safe side.
References
Abdul Basit (2013) Impact of KSE-100 index on oil prices and gold prices in Pakistan. IOSR J Bus
Manag (IOSR-JBM) 9(5):6669, e-ISSN: 2278-487X, p-ISSN: 2319-7668
Ahmed AR, Talib NBA, Hag IU, Khan MNA (2013) How gold prices correspond to stock index: a
comparative analysis of Karachi stock exchange and Bombay stock exchange. World Appl Sci
J 21(4):4854910. ISSN 1818-4952
Ahuja AK, Makan C, Chauhan S (2012) A study of the effect of macroeconomic variables on stock
market: Indian perspective, working paper, University of Delhi. http://ssrn.com/abstract=2178481
Barunik J, Kocenda E, Vacha L (2013) Gold, oil, and stocks. http://ssrn.com/abstract=2304771 or
http://dx.doi.org/10.2139/ssrn.2304771
471
Baur DG, Lucey BM (2010) Is gold a hedge or a safe haven? An analysis of stocks, bonds and gold,
The Financial Review 45(2010):217229
Contuk FY, Burucu H, Gngr B (2013) Effect of gold price volatility on stock returns: example
of Turkey. Int J Econ Financ Stud 5(1). ISSN: 1309-8055 (Online)
Coudert V, Raymond-Feingold H (2011) Gold and financial assets: are there any safe havens in
bear markets? Econ Bull 31(2):16131622
Giam QD, Sriboonchitta S (2009), Cointegration and causality among international gold and
ASEAN emerging stock markets, Dec. 2009, 111, SSRN-id1533919
Martin SM, Yunita A (2012) Gold versus stock investment: an econometric analysis. Int J Dev
Sustai, ISDS Article ID: IJDS12031001
Sarbapriya R (2012) Testing granger causal relationship between macroeconomic variables and
stock price behaviour: evidence from India. Adv Appl Econ Financ 3(1):470481, ISSN
2167-6348
Sharma GD, Mahendru M (2010) Impact of macro-economic variables on stock prices in India.
Glo J Mana Bus Res 10(7). http://ssrn.com/abstract=1827462
Subarna SK, Zadeh AHM (2011) Co-movements of oil, gold, the US dollar, and stocks. Mod Econ
3:111117
Sujit KS, Rajesh Kumar B (2011) Study on dynamic relationship among gold price, oil price,
exchange rate and stock market returns. Int J Appl Bus Econ Res 9(2):145165
Wang L (2012) Investment in gold an empirical study of the gold return from 1090s to 21st,
working paper series. Applied Economics and Finance, Copenhagen Business School, Jan.
2012, 1100
www.tadawul.com.sa
Chapter 38
M. Seth (*)
Assistant Professor, Hierank Business School, Noida 201301, UP, India
e-mail: [email protected]
R. Kiran
Professor, School of Behavioral Sciences and Business Studies, Thapar University,
Patiala-147004, Punjab, India
e-mail: [email protected]
D.P. Goyal
Professor, Information Management, Management Development Institute,
Mehrauli Road, Sukhrali, Gurgaon 12207, Haryana, India
e-mail: [email protected]
Springer India 2015
S. Chatterjee et al. (eds.), Managing in Recovering Markets, Springer
Proceedings in Business and Economics, DOI 10.1007/978-81-322-1979-8_38
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M. Seth et al.
1 Introduction
Supply chain management (SCM) has become a very important and critical issue
for an organization due to globalization (Gunasekaran 2004) and ever-increasing
competition. It has been recognized by many organizations as a strategy to attain
business goals (Altekar 2005; Chan and Lee 2005). SCM aims at the movement of
goods and services from one end of the chain to the other through different stages
so as to improve the efficiency, effectiveness, productivity, and profitability of the
entire process. Apart from the movement of goods and services, information is
another major flow in supply chain management. It serves as a lubricant that allows
other supply chain drivers to work together with the goal of creating an integrated
and coordinated supply chain. Information sharing in SCM is receiving attention for
achieving global competitive advantage (Khurana etal. 2011). The flow of information has gained importance due to the advancement in information technology
(Billington etal. 2004), which facilitates its movement between internal and external customers, suppliers, distributors, and other partners in a supply chain. Studies
show increase in the operational efficiency when information is readily available to
the trading partners (Gaur etal. 2005). Thus, information technology (IT) in supply
chain management (SCM) has become a very important (Li etal. 2009) and critical
issue for an organization due to globalization (Gunasekaran 2004) and ever-
increasing competition. SCMIS is an extension of ERP as shown in Fig.38.1
(Mller 2005) with additional functions and roles in interorganizational systems
and not limited to intraorganization alone.
These systems not only increase the efficiencies of the internal processes but create
an effective interactive medium with its suppliers upstream and its customers downstream. However, the achievement of these above-mentioned benefits depends upon the
effective implementation of the system (Moon 2007). Implementing these systems is a
complex, lengthy, and expensive process. These systems require huge commitment of
EAI
SCM
B
SRM
ERP
2
B
CRM
CPM
PLM
HRM
B2E
B
2
C
475
Cost
$7.1MM
$10.5MM
$5.5MM
$6.2MM
% of cost
overruns
53 %
56 %
74 %
51 %
Duration
17.8 months
16 months
14.3 months
18.4 months
% of duration
overruns
61 %
54 %
61 %
36 %
% receiving 50 %
or less benefits
60 %
48 %
48 %
67 %
funds, time, and expertise. There is a strong evidence in the literature that the implementation
of ERP projects was either not completed on time or did not bring about the planned
effects and even exceeded their estimated costs. The research by Panorama consulting
solutions summarizes the experiences of 172 ERP customers with regard to enterprise
software, vendors, consultants, and implementations overall.
Table38.1 shows the average cost of implementation for the last 4years to be $7.3
million dollars and average duration for implementation to be 16.6 months. Further
approximately 59 % of the projects have exceeded their planned budgets, 53 % have
exceeded their planned durations, and about 56 % of respondent organizations have
received less than 50 % of the benefits that was expected from the system.
The high failure rates suggest that understanding and implementing the information
system is a challenging task (Al-Mashari etal. 2006). Too much focus is on the
technical and financial part of the project, and often the nontechnical issues are
neglected. Leon (2008) defines these systems as peoples project. Therefore, SCMIS
must be viewed in a different perspective, as a new business endeavor and not just
an IT project. Changing this mindset will reduce the failure rate in the implementation of these enterprise systems.
Hence, in addition to technical factors, there are organizational, human, interorganizational, and other issues that need to be addressed for the successful implementation of
SCMIS projects. Therefore, conducting research is crucial in order to have a successful
implementation of these SCMIS projects. Thus, the study is being undertaken to find the
challenges in implementing SCMIS in the Indian automobile industry.
2 Theoretical Background
2.1 Challenges forSCMIS Implementation
Based on the extensive review of literature for the challenges or barriers (used interchangeably) to the successful implementation of SCMIS, we attempted to categorize
them into six broad categories:
(a) Financial barriers
The research by Kang etal. (2012) considers financial hindrance as a prerequisite
for any implementation. Huge investment is required for the implementation of
SCMIS (Gebauer and Buxmann 2000). Cost benefit analysis is done to justify
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M. Seth et al.
the investment. The various costs involved are cost of the software, migration of
legacy data, implementation consultant cost, internal project team costs, training
cost, and post-implementation maintenance cost. Both tangible and intangible
benefits accrue from the implementation of the system. The company analyzes
economic feasibility and often fails to draw a clear return from the investment
that is being transpired. Thus, unclear ROI from the system forms one of the
major barriers for the implementation of the system (Koh et al. 2008).
(b) Organizational barriers
One of the prime hindrance factors is the lack of top management support,
vision, and focus. Various researchers like Supramaniam and Kuppusamy
(2011), Shah etal. (2011), Finney and Corbett (2007), Bhatti (2005), and Wong
etal. (2005) have stressed that if there is lack of commitment and participation
from the top management, there are huge chances of failure. Poor middle management support will also have an adverse effect on the day-to-day operations
associated with SCMIS, and the reluctance for adoption of the system by middle management is one of the impediments for the successful implementation of
the system (Terziovski etal. 2003). Middle management acts as a change agent,
and their uncertainty management is important in assisting their employees in
the change transition (Herzig and Jimmieson 2006).
There should be a formal communication about the benefits of the system to
the users (Sarker and Lee 2003), and the lack of clear formal communication
among implementation team, software provider, and the users would lead to
informal channels of communication which may lead to inaccurate flow of
information in the organization, thus forming a barrier to successful implementation of the system. Change management (Alballaa and Al-Mudimigh 2011;
Leon 2008) is one of the factors that affect the ERP adoption in organizations.
The studies by Lindley etal. (2008), Esteves etal. (2003), and Umble et al.
(2003) consider the lack of change management as a hindrance for successful
implementation, and Kim etal. (2005) pointed that unless change management
is appropriate in an organization, it would be difficult to adapt to the new system
and to obtain total benefits from it.
Poor quality business process reengineering (BPR) leads to unsuccessful
implementation of the system. Most of the researchers are of the opinion to fit
business process to the system so that minimal customization is to be done.
According to Bingi etal. (1999), implementing an ERP system involves reengineering the existing businesses to the best business process standard. Another
challenge faced is the absence of readiness assessment before project implementation. Individuals and organizations might not be ready for complex level
of integration leading to unsuccessful implementation of the system.
Finally an unrealistic expectation from both the management and the user
side forms the barrier to the successful implementation of the system. The management has to be prepared for the decrease in the productivity of the people in
the initial phase of the implementation.
(c) Interorganizational barriers
Study by Weston (2003) has divided barriers to the implementation of ERP
II system into two categories: general business issues and issues related to
477
478
M. Seth et al.
ORGANIZATIONAL BARRIERS
1. Huge investment
2. Unclear ROI
3.Financial constraints for high cost of
maintenance
S
C
M
I
S
FINANCIAL BARRIERS
1. Inappropriate system integration
2. Poor data quality
3. Poor product selection
4. Poor quality of testing
5. Poor IT infrastructure
TECHNOLOGICAL BARRIERS
1. Lack of users participation
2. Resistance to change
3. Lack of employees motivation
4. Reluctance to use the system
HUMAN BARRIERS
I
M
P
L
E
M
E
N
T
A
T
I
O
N
S
U
C
C
E
S
S
INTERORGANIZATIONAL BARRIERS
Fig. 38.2 Conceptual model for impediments in the successful implementation of SCMIS
479
spanning to various organizations. Data flowing through the system is like blood
flowing in the body, and therefore poor data conversion and quality may cause
negative domino effect in the organization, thus causing delay in the implementation of the system and may even lead to a failure of the project.
Overreliance on heavy customization would lead to higher implementation
cost, causing project delays and unreliable system. Larger companies with
enough resources choose this type of reengineering approach where heavy customization of the software is done which otherwise becomes a barrier. Since
SCMIS is an interorganizational system, therefore customization further makes
it difficult to use the software on disparate systems. Software upgrades end up
in extensive software changes which require a huge financial implication
(Subramoniam etal. 2009). Relying heavily on customization to fit with the
business processes might lead to sacrificing best practices set in the system
(Wong etal. 2005).
The conceptual model is shown in Fig.38.2. The model shows the various
impediments, namely, organizational, financial, human, technological, project management, and interorganizational which should be waned for the successful implementation of SCMIS.
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M. Seth et al.
The data were analyzed in SPSS and the reliability was checked. A Cronbachs
alpha coefficient for the data was 0.83 which is greater than 0.7; therefore, it was
acceptable.
To measure the severity of the barriers, weighted mean was calculated using the
formula given below:
5
i =1
where
xi = no of responses for a rating score
yi = rating score (i = 1, 2, 3, 4,5)
Higher severity means high barrier to the successful implementation of SCMIS;
therefore, it was given the highest ranking.
4 Data Analysis
The profile of the respondents showed that 86.8 % of them were males, and based
on the number of years of work experience, 34 % of the respondents had experience
less than 5 years, 38.6 % of respondents had an experience between 5 and 10 years,
and 27.4 % of respondents had work experience of more than 10 years.
The severity was calculated for all the barriers as given in Table38.2, and
their ranking was done according to it. The table shows the severity score of
Table 38.2 Severity of the variables
Barrier
1. Organizational
barrier (OB)
Variable Dimension
OB 1
Lack of top management
support
OB 2
Lack of alignment between IT
and organizational objectives
OB 3
Organization not committed
to change
OB 4
Poor BPR failure to redesign
business process
OB 5
Absence of readiness
assessment before
implementation
OB 6
Poor middle management
support
OB 7
Perspective of SCMIS as just
a technical system
OB 8
Unrealistic expectation
OB 9
Inexperienced consultants
Variable
severity
4.56
SD
0.6
4.17
0.6
4.11
0.8
4.06
0.8
3.32
0.9
3.98
0.8
3.43
0.9
3.67
3.64
0.8
0.7
Barrier
severity
3.883
(continued)
Table 38.2(continued)
Barrier
2. Financial barrier
(FB)
Variable
FB 1
FB 2
FB 3
3. Technological
barrier (TB)
TB 1
TB 2
TB 3
TB 4
TB 5
TB 6
TB 7
TB 8
4. Human barrier
(HB)
HB 1
HB 2
HB 3
HB 4
HB 5
HB 6
5. Project
management
barrier (PMB)
HB 7
HB 8
PMB 1
PMB 2
PMB 3
PMB 4
PMB 5
6. Interorganizational
barrier (IOB)
PMB 6
IOB 1
IOB 2
IOB 3
IOB 4
IOB 5
IOB 6
Dimension
Huge investment
Unclear ROI
Financial constraints for high
cost of maintenance
Inappropriate system integration
Overreliance on heavy
customization
Poor data quality
Lack of data standards
Poor product selection
Poor quality of testing
Poor IT infrastructure
Lack of data and information
security
Lack of users participation
Ineffective communication with
the users
Lack of sufficient training to
end users
Inadequate employee
involvement
Lack of employees motivation
Users dont understand the
benefits of the system
Resistance to change
Reluctance to use the system
Lack of effective project
management methodology
Lack of agreement on project
goals
Lack of full-time and balanced
project team
High attrition rate of project
team members
Lack of a project champion/
establishment of an
inexperienced project manager
Too tight project schedule
Technological incompetence
within trading partners
Lack of willingness to
collaborate
Lack of trust between members
Culture of the partner may not
support sharing of the
information
Lack of standard data
consistency
Lack of long-term relationship
among chain members
Variable
severity
4.37
3.43
3.60
SD
0.5
0.97
0.74
3.39
3.43
0.86
0.85
4.2
3.08
3.46
3.42
3.72
4.23
0.79
0.86
0.9
0.85
0.97
0.69
4.08
4.14
0.71
0.72
4.21
0.72
3.94
0.85
3.83
3.82
0.83
0.83
4.25
3.73
4.19
0.64
0.74
0.68
0.76
3.92
0.7
3.42
1.09
4.17
0.74
3.55
3.79
0.78
1.04
3.86
0.89
3.91
3.75
0.8
0.92
3.93
0.8
3.33
0.84
Barrier
severity
3.802
3.617
4.00
3.874
3.761
482
M. Seth et al.
organizational barrier has a score of 3.883, financial barrier has a score of 3.802,
technical barrier has 3.617, human barrier has a severity score of 4.00, and project management and interorganizational barrier have severity scores of 3.874
and 3.761, respectively. The variable with maximum severity for organizational
barrier is the lack of top management support, for human barrier the resistance
to change, for financial barrier the huge investment, for technological barrier the
lack of data security, and trust among the trading members forms the severe
variable for the interorganizational barrier.
5 Discussion
The highest severity among the barriers is that of human which is supported by Leon
(2008) who stressed that system implementation is not a technology but a peoples
project. According to him 69 %, 28 %, and 13 % failure rate of the ERP systems is due
to people, process, and technological problems, respectively. The findings from the
study by Hawking et al. (2004) also reinforced enterprise resource planning implementations as people focused projects which rely heavily on change management for
success. Further studies on information system also indicate that failure is largely due
to organizational and social, rather than technical, factors (Fitzgerald and Russo 2005).
Among the human barriers, the most important is users resistance to change.
People resist change because of several reasons like rationale for change not clear;
nonparticipation of the users in the change process; modification in the working relationships between people; no proper communication with the users; threat of job,
power, or status; and benefits not adequate for the effort involved in learning. The
employees usually do not resist technical change, but the social change that accompanies it is resisted. Therefore, at the outset, it is very important for an organization to
understand the nature of resistance, before adopting any strategy for minimizing this
resistance. The most frequently used strategies to overcome resistance to change are
communication, user participation, user involvement, and training.
483
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