Decision Support Systems Laboratory,

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Business Process Reengineering 2013 - Process Modelling

BUSINESS PROCESS
MODELLING
Business Process Reengineering
by
Lampathaki F., Koussouris S., Psarras J.

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Business Process Reengineering 2013 - Process Modelling

Contents
Introduction
Business Process Modelling Frameworks & Standards
BPMN in a nutshell

Business Process Modelling Tools

Business Process Modelling Step-by-step in practice
Demo in a BPM Tool

Business Process Modelling and BPR

Case Studies

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Business Process
Transformation

Input

Process

Output

Feedback

Control

Single vs Cross-functional vs Common across the enterprise vs Inter-organizational

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Fundamental challenge with business

process governance

Source: http://www.bptrends.com/publicationfiles/03-05-2013-ART-MaximizingValueProcessModeling-Purav%20Shah.pdf

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Model
A model is a simplifying mapping of reality to serve a specific purpose (Stachowiak:

Allgemeine Modelltheorie, 1973)

Mapping: representation of natural or artificial originals that can be models themselves

Simplifying: only those attributes of the original that are considered relevant (abstraction)

-> Models focus on specific aspects of reality and degrade or ignore the rest
Pragmatics: model is used by modeler in place of original for a certain time and a certain

purpose
A model can be expressed with symbols, math types, words and represents the description of

entities, processes or attributes and their relations.

A model is particularly useful when it facilitates descriptions, makes more understandable a

complex situation and helps communicating the concepts it includes.

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Guidelines of Modelling
1. Correctness:

relates to the mapping, capture attributes of the original correctly

2. Relevance:

abstract from those aspects that are not relevant

3. Economic Efficiency:

Keep an eye on the purpose of modeling task

4. Clarity:

the model should be intuitive to understand for involved stakeholders

5. Comparability:

Use a similar mapping for similar aspects

6. Systematic Design:

define interfaces to related models

Schtte, Rotthowe: The Guidelines of Modeling - An Approach to Enhance the Quality in Information Models, 1998.

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Examples of Models - I

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Examples of Models - II

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Business Process Modelling

Business process modelling is a means of representing the business

activities, the information flow and decision logic in business processes.

With the power of visualization, it is used to communicate information
regarding a process and the interaction it includes within / between
organizations either among the persons reading a model or the persons who
create it.
It externalizes the business knowledge with a view to agree and bind all
stakeholder in a representation that is shared within an organization and is
reflected in its information systems.
It presents multiple granularity levels: from simple depiction of the workflow to
simulation and execution.
It addresses complexity by emphasizing on specific aspects and by reusing
models.
It achieves a common understanding of business knowledge between an
organization and IT experts and thus drives the design and implementation of
software systems.

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When it comes to Software Design...

: http://www.kopozky.net/pavlov-in-practice

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Business Process Modelling types

Dynamic Model Types. Whenever a model type is supposed to show

process relevant information that can be put in a chronological, time

dependent manner, this model type is referred to as a "dynamic model
type". All model types that represent a process flow (like Event Driven
Process Chains or Value Added Chain Diagrams) are dynamic model types.
Static Model Types. Static model types represent structures that do not

provide time dependency. This includes the modeling of organizational

structures, of information carriers like forms or the modeling of relationships
between business objects.

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Business Process Modelling addresses

questions like
What...

How?

Does it represent a process that

can eventually work in real-life?

Takes into account all parameters and simulates all

alternatives

How is all information

interconnected?

Depicts and models the correlations

How do we know which are the

process requirements and
responsibilities?

Describes the resources needed with appropriate

roles assigned

How can we be sure an activity

flow is correctly defined?

How important an activity is and

how is it efficiently executed?

Incorporates the business rules, the legal

framework requirements and all supportive
information to explain why everything is happening
Defines priorities and intelligently routes the traffic

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Business Process Modelling Maturity Level

Source: http://www.bptrends.com/publicationfiles/03-05-2013-ART-MaximizingValueProcessModeling-Purav%20Shah.pdf

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Added value in quantitative terms

>> The processes in the individual work areas could be streamlined and shortened considerably. For
example, processing time dropped drastically(). In the Dealer Service Center (DSC), process costs
dropped by 58 percent and staff requirement by 67 percent.>>
Source: IS Report, 7+8/2005, BMW Financial Services Switzerland project report on
the use of ARIS,

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How Modelling practically works

Through a modelling language and notation like UML (Unified Modelling

Language) or BPMN (Business Process Modelling Notation) which is:

Easily understandable by non-IT experts
Sufficient to model complex business environments

Through a modelling framework which:

Covers the business process lifecycle spanning from requirements analysis to

disposal
Focuses on diverse aspects of the enterprise process hiding the parts of the
model that are not relevant to the specific perspective
Supports reuse of models or of their parts

Within an overall Enterprise Architecture

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BUSINESS PROCESS MODELLING

FRAMEWORKS & STANDARDS

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Enterprise Architecture
Enterprise architecture (EA) is the process of translating business vision and

strategy into effective enterprise change by creating, communicating and improving

the key requirements, principles and models that describe the enterprise's future
state and enable its evolution.[Gartner]

Source: 2006 FEA Practice Guidance of US OMB

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Enterprise
Architecture
Rationale

Source: http://www.pragmaticea.com/display-doc.asp?DocName=peaf-foundation-vision

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Indicative Enterprise Architectures &

Modelling Frameworks
Zachman Framework for Enterprise Architecture: Proposed by John

Zachman in 1987 and completed after 5 years

CIMOSA Framework for Modelling: Developed in the context of the

European Project AMICE (ESPRIT)

GERA Modelling Framework: Recommended by the IFIP/IFAC Task Force

on Architectures for Integrating Manufacturing Activities and Enterprises in

1999
ARIS (Architecture of Integrated Information Systems): Initiated as the

academic research of Prof August-Wilhelm Scheer in the 1990s and

constitutes the foundation of the ARIS Modelling Suite

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Zachman Framework for Enterprise Architecture

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CIMOSA Framework for Modelling

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GERA Modelling Framework

: http://www.cit.gu.edu.au/~bernus/taskforce/geram/versions/geram1-6-3/v1.6.3.html

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RIS House

: Scheer, A.-W.: ARIS - Business Process Frameworks, 2. Ed., Berlin et al. 1998

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Evolution in the world of business process

management

http://www.bptrends.com/publicationfiles/advisor20130326.pdf

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UML Unified Modelling Language

Unified Modeling Language (UML) is a standardized, general-purpose modeling

language in the field of software engineering (for specifying, documenting and

supporting development of software systems and visualizing a system's architectural
blueprints).
It includes a set of graphic notation techniques to create visual models of objectoriented software-intensive systems.
Core concepts in UML include: actor, attribute, class, interface, object, activity,
event, message, state, use case, association, composition, depends, generalization,
inheritance, multiplicity, role
Developed by Grady Booch, Ivar Jacobson and James Rumbaugh at Rational
Software in the 1990s, adopted by the Object Management Group (OMG) in 1997,
and has been managed by this organisation ever since. In 2000 the Unified
Modeling Language was accepted by the International Organization for
Standardization (ISO) as industry standard for modeling software-intensive systems.
The current version of the UML is 2.4.1 published by the OMG in August of 2011.

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UML Diagrams

Business Process Reengineering 2013 - Process Modelling

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UML Diagrams Examples

Use Case Diagram

Class Diagram
Sequence Diagram

Component Diagram

Activity Diagram

State Machine Diagram

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BPMN Business Process Management Notation

Originally defined by the Business Process Management Initiative

(BPMI) in 2004 and adopted by Object Management Group (OMG)

in 2006
Provides a notation that is easily conceivable by all users:
Business analysts that create drafts of the process models
Technical developers that implement the processes
Business people that manage the processes
Provides advanced capabilities for depicting concepts like exception

handling, transactions and compensation

Offers interconnection with and depiction of the business process

models in execution languages like BPEL (Business Process

Execution Language)

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Business Process Modelling Hourglass

Source: Stephen A. White, Introduction to BPMN, Software Group

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BPMN Business Process Diagrams

Actually represent:
The activities of a business process
The information that is exchanged during the implementation of a process
The control check-points that define the sequence with which the activities are

implemented and the data are exchanged

The roles involved in the business process and the necessary resources
The supportive information systems
The business rules and the legal framework that regulates the business process
implementation
According to the Greek Interoperability Framework it bears three types /

perspectives:
Private Business Process

Public Business Process

Collaboration Business Process

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Private Business Process

Depicts in detail
All activities that happen internally in an
organization
The departments that assume responsibility for
each task
The documents that are exchanged
The business and legal rules that regulate the
process and its steps
The information systems that support the
activities
...Every private business process can be mapped to an
executable BPEL file.

Schema from Greek Interoperability Framework, Documentation Model, Version 3.0

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Public Business Process

Focuses on representing the communication

and interactions between an internal process of

an organization and other processes executed
by other organizations
Doesnt provide any insights regarding the
organization structure, business / legal aspects
or the information systems

... A public business process contributes to the identification of

the inbound / outbound communication interfaces.

Schema from Greek Interoperability Framework, Documentation Model, Version 3.0

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Collaboration Business Process

Depicts all interactions among all the

organizations that are involved in a

business process
Doesnt dive into any details regarding the
process execution that happens internally
in each organization
Contributes to the identification of the
necessary web services to support the
electronic execution of a process

Schema from Greek Interoperability Framework, Documentation Model, Version 3.0

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BPMN IN A NUTSHELL

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Modelling Concepts in BPMN

Activity

Event

Gateway

Connector

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BPMN Symbols Notation per Category

Flow Objects

Event

Task

Gateway

Connecting
Objects

Sequence Flow

Message Flow

Association

Swimlanes

Artifacts

Pool

Document

Lane

Group

Comment

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Activities
Task

Sub-Process

Activity Looping

An atomic activity that is included within a

process
The work in the process cannot be broken
down to a finer level of Process Model detail

A compound activity that is included within a

process.
Can be broken down into a finer level of detail (a
Process) through a set of sub-activities.

The attributes of Tasks and Sub-Processes will

determine if it is repeated or performed once.

Application
Submission

Periodic VAT
Payment

Product Quality
Control

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Events
Start Event

Intermediate Event

End Event

A Start Event indicates where a

particular process will start.

Intermediate Events occur between

a Start Event and an End Event. It
will affect the flow of the process,
but will not start or (directly)
terminate the process.
An End Event indicates where a
process will end.

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Common Start Event Types

None

The modeler does not display the type of Event. It is also used for a SubProcess that starts when the flow is triggered by its Parent Process.

Message

A message arrives from a participant and triggers the start of the Process.

Timer

A specific time-date or a specific cycle (e.g., every Monday at 9am) can be

set that will trigger the start of the Process.

Rule

This type of event is triggered when the conditions for a rule such as S&P 500
changes by more than 10% since opening, or Temperature above 300C
become true.

Link

A Link is a mechanism for connecting the end (Result) of one Process to the
start (Trigger) of another. Typically, these are two Sub-Processes within the
same parent Process.

Multiple

This means that there are multiple ways of triggering the Process. Only one of
them will be required to start the Process. The attributes of the Start Event will
define which of the other types of Triggers apply.

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Common Intermediate Event Types - I

None

Used to indicate some change of state in the Process

Message

A message arrives from a participant and triggers the

Event. This causes the Process to continue if it was
waiting for the message, or changes the flow for
exception handling.

Timer

Rule

A specific time-date or a specific cycle (e.g., every

Monday at 9am) can be set that will trigger the Event.

Triggered when a Rule (an expression that evaluates

some Process data) becomes true.

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Common Intermediate Event Types - II

Compensation

Link

Multiple

Error

Used for compensation handling--both setting and performing

compensation. It reacts to a named compensation call when
attached to the boundary of an activity.

A mechanism for connecting an End Event (Result) of one

Process to an Intermediate Event (Trigger) in another Process.
Paired Intermediate Events can also be used as Go To objects
within a Process.
There are multiple ways of triggering the Event. Only one of
them will be required. The attributes of the Intermediate Event
will define which of the other types of Triggers apply.
Used for error handling--both to set (throw) and to react to (catch)
errors. It sets (throws) an error if the Event is part of a Normal
Flow. It reacts to (catches) a named error, or to any error if a name
is not specified, when attached to the boundary of an activity.

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Common End Event Types

None

Message

Terminate

The modeler does not display the type of Event. It is also used to show the
end of a Sub-Process that ends, which causes the flow goes back to its
Parent Process.
A message is sent to a participant at the conclusion of the Process.
All activities in the Process should be immediately ended. This includes
all instances of Multi-Instances. The Process is ended without
compensation or event handling.

Compensation

The Compensation identifier will trigger an Intermediate Event when the

Process is rolling back.

Multiple

There are multiple consequences of ending the Process. All of them will
occur (e.g., there might be multiple messages sent).

Link

A Link is a mechanism for connecting the end (Result) of one Process to

the start (Trigger) of another. Typically, these are two Sub-Processes
within the same parent Process. A Token arriving at Link End Event will
immediately jump to its corresponding target Start or Intermediate Event.

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XOR- exclusive decision and

merging

Gateway Types

OR

Complex

AND

Data-based

Restricts the flow such that only one of a set of

alternatives may be chosen based on conditional
expressions during runtime.

Event-based

Restricts the flow such that only one of a set of

alternatives may be chosen based on an event that
occurs at that time.
In a branching, the flow may follow one or more
alternative paths.
In merging, it combines 2 or more parallel incoming flows
in one outgoing flow.

Depicts complex circumstances (e.g. 3 incoming and 5

outgoing flows).
Dividing of a path into two or more parallel paths where
activities can be performed concurrently, rather than
sequentially.
Combining of two or more parallel paths into one path.

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E-Mail Voting Process in BPMN 1.0 Specification

BUSINESS PROCESS
MODELLING TOOLS

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Evolution of BPM Tools

Source: BPTrends (2010). BPM Product Report Introduction and Overview

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A Business Process Management Software

Platform

Source: BPTrends (2010). BPM Product Report Introduction and Overview

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General Features of Business Process Modelling

Tools
Intuitive graphic user interface with rich functionalities and configuration

potential.
Compliance with international Enterprise Modelling methodologies and
notations like BPMN and UML
Advanced capabilities for:
Modelling documents, roles, systems, legal rules in addition to modelling

business processes
Simulating business processes
Potential to store the business process models and their interrrelations to a

database
Import / export of the business process models (together with their
interconnections) for transfer from / to other tools
Automatic reporting and documentation creation in word and html format

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Business Process Modelling Tools

CASE-like Tools: Mega, Casewise Corporate Modeler Suite,

Popkin Software System Architect, Rational Rose, Win Design,

IBM WebSphere Business Modeler, Sparx Systems Enterprise
Architect
BPM-BPR Tools: ADONIS, ARIS, OSSAD Process Design
Design Tools: MS Visio, MS PowerPoint
Open Source Modelling Tools: Intalio BPMS, Bonita Studio
Other tools: Mo2Go, Cubetto Toolset, Bonapart

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Gartner Magic Quadrant for BPM Suites

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Criteria to select a Business Process Modelling Tool

Architecture (1-tier, client/server, n-tier)
Scalability by inserting new components and / or libraries
Support for a series of methodologies and notations
Availability of a Business Process Models Library

Potential to automatically translate a business process to code

Integration with other business process tools
Unified management of models created by multiple users

Existence of a web user interface

Users management, privacy and access rights
Provision for multilingual content
Maturity
Technical support and frequent new versions
Licencing schema and cost

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ADONIS Core Features

Supports the core activities of BPM methodologies, including information acquisition,

modeling and design, analysis, simulation, and evaluation.

Provides an underlying meta-modeling technology that allows users to define new modeling
notations and mechanisms for domain-specific or customer-specific needs.
Provides various import/export facilities, Web and standard publishing capabilities, and
administration tools. Optional add-on components are available for Web-based modeling,
activity-based costing, workforce and capacity planning, and call center management.

ADONIS (v5.0) by BOC operates

as either a stand-alone tool on
desktops or laptops, or in a multiuser environment utilizing a central
repository.
In February 2009 BOC launched a
freeware edition called The
ADONIS Community Edition
(ADONIS:CE) (currently in v2.0)

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ADONIS Architecture

Business Process Reengineering 2013 - Process Modelling

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ADONIS Screenshots - I

Administration Toolkit in ADONIS

Data Modelling in ADONIS

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ADONIS Screenshots - II

Roles and Systems in ADONIS

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ADONIS Screenshots - III

Process Map in
ADONIS

BPMN Collaboration Diagram in ADONIS

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ADONIS Screenshots - IV

Simulation in ADONIS

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ARIS Core Features

Easy-to-Use Design Tool for the enterprise business processes. Describe the

resources needed for the processes and environment in which they operate
organizationally, by IT system, data, products and risks, for example. Link
business strategy to process and IT implementation.
ARIS Business Architect & Designer (v9.0) by SoftwareAG supports the entire
process design lifecycle and has 200+ model types for describing the
complete business enterprise.
Presents process information and business dashboards via smart phones and
tablet devices to enable process improvement on the go.
Provides individual user perspectives combined with social networking
capabilities
Introduces ARIS Connect that runs in a private cloud architecture in your data
center. ARIS Connect combines process publishing and design with social
collaboration to tap the full potential of crowdsourcing for process
improvement.
Delivers advanced (big data) analytical capabilities
Provided as stand-alone tool (commercial and free, ARIS Express) or as a SAP
NetWeaver component or in the Oracle BPA Suite
Bundesagentur fr Arbeit employs ARIS to improve processes:
http://www.softwareag.com/corporate/products/aris_platform/default.asp

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ARIS Screenshots

BPMN ARIS
According to BPTrends, ARIS offers an integrated and
complete software tool portfolio for strategy, design,
implementation and controlling of business processes
and enterprise architecture management approaches

ARIS

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CASEWISE Corporate Modeller Core Features

Links together business and IT modeling within one multi-user environment for

Business Process Analysis and Improvement, Business Process Management, and

Enterprise Architecture as well as Governance, Risk & Compliance efforts.
CaseWise (v10 as of BPTrends Report in 2007) is available in 3 versions: Standard,
Enterprise and Web Portal
Informs via email the process owners when they need update, approval or control

BPMN Diagram in CaseWise

Simulation in CaseWise

CaseWise Web Portal

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CaseWise Framework

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Intalio BPMS Core Features

Intalio built the first and leading Open Source Business Process Management System (BPMS) (currently in
v6.1).
Embraces open standards and is independent of any proprietary technologies.
Provides all the components required to design, deploy and manage the most complex business
processes, including business activity monitoring, business rules management, document and content
management, system integration, business-to-business protocols and web portal tools.

BPMN Diagram in Intalio BPMS

"Because Intalio is open source, the problem of a heavy investment upfront and shelfware is drastically
reduced. Businesses can try the product out; and then through a small amount of investment via training
and/or onsite consulting create a prototype project for proof of concept."
Neville Bradbury, OpenSoft Australia

Simulation in Intalio BPMS

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Bonita Open Solution

Open-source BPM and Workflow suite, created in 2001
Bonita Studio allows the user to graphically modify business

processes following the BPMN standard.

Allows the user to design graphically the forms that will be
shown to the end user in order to interact with the process.

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BUSINESS PROCESS
MODELLING STEP-BY-STEP IN
PRACTICE

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Core Modelling Principles to be followed

Compliance with BPMN (Business Process Modeling Notation)
Consistency of models with the purpose for which they are intended
Depiction of the as-is situation and identification of bottlenecks and

activities that need improvements

Unique expression of information
Maintenance and easy management of models
Potential to utilize the models during runtime through BPEL Scripts
Independency of tools
Reuse of existing models / libraries

In the case of a public organization, eGIF imposes a set of

guidelines, i.e: adding service metadata to the Interoperability

Registry apart from creating appropriate BPMN models.

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Naming and Design Decisions

All names and descriptions are at the language an enterprise /

organization prefers
No acromyns and shortcuts should be used in any modelling
element
The notation may be expanded with additional artifacts yet they
should not collide with existing modelling elements:
By modelling in a different way the same concept
By modelling in the same way different concepts

The core modelling concepts (Events, Activities, Gateways,

Flow) should not be modified in any way

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Core Design Principles - I

Only 1 start event and 1 end event should appear for every alternative flow

of each stakeholder in a business process

The flow depicted in the diagrams should be from up to down or from left to

right (with the exception of loops that may have a different direction)
The organizations involved in a business process are depicted as

swimlanes in the diagrams while the documents that are exchanged can be
placed between the swimlanes
For readability purposes, all Flows should not coincide, to the extent that it

is possible.

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Core Design Principles - II

Before a gateway (that represents a decision), an activity

proceeds in order to partly describe the decision process

Comments are used to provide details for the process or the

properties of objects (e.g. Depending on the notation and tool

used, the legal rule or the information system that is relevant to
a specific step of a business process)
The flow symbols may have labels indicating their name or any

other description appearing above or below the symbol

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Version Management
The process models indicate their full version in the filename:

<BP Code> <BP Title>-vn-m

where n and m represent the major and minor version, and v is the latin
symbol v.
A new major version is created when significant and non-backward

compatible changes take place, i.e. Business process reengineering, and

may indicatively include:
Deleting or updating activities
Changing the type of events
Modifying the gateways and theiir types

In a minor version of a business process model, a series of small or

backward-compatible changes is noticed, e.g. Deleting or adding alternative

flows

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Models Exchange: How?

Dedicated Adaptors that interconnect the various BPM tools
With the help of standards like:
XML Metadata Interchange (XMI): An OMG proposal (Version 2.1 December 2007) for

exchanging UML Models. It integrates UML, XML, MOF (Meta Object Facility). It transforms
the models into XML, e.g. The UML Class Diagrams in XML Schemas
Model Driven Architecture (MDA): Developed by OMG in

2001. it decouples the IT system functionality specification

from the implementation of such functionality in a
specific platform

Design once, build it on any platform

: http://www.omg.org/mda/

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

Modelling Step by Step

Consult with the experts, the people managing and working with the
process.
Identify the stakeholders: What roles are involved in the processes?
Identify the boundaries: Where does the process begin? Where does it end
for each stakeholder?
Identify the steps: What is done first? What is done next? By whom?
Identify the decision points: What are the alternatives? What determines
which alternative is chosen?
Draw an initial process flow: Draw and label the swim lanes using standard
symbols.
Check for completeness: Are all stakeholders represented? Are all
processes shown? Are there any alternatives that have not been
considered? Refine and finalise.
Review with the experts to ensure completeness.

DEMO IN A BPR TOOL

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

E-Mail Voting Process in BPMN 1.0 Specification

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

Invoicing
in Greece
Public
diagrams

Decision Support Systems Laboratory,

NTUA

Invoicing in Greece
Collaboration
diagram

GENESIS Project nominated as the

OMGmBest BPM Application that
demonstrates the use of one or more
business process standards

Business Process Reengineering 2013 - Process Modelling

Decision Support Systems Laboratory,

NTUA

Find the errors

Business Process Reengineering 2013 - Process Modelling

BUSINESS PROCESS
MODELLING AND BPR

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

How BPM contributes to BPR

By depicting in a visual manner an organization and its environment
By providing the potential to simulate alternative scenarios in order to

decide:
How the processed can be modified / optimized
Which points prevent the normal workflow (bottlenecks, inconsistencies, etc)

By guiding (through the models) the implementation of the redesigned

processed

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

An example of a Service in the Greek Public Sector

today...
A citizen needs to collect all
supportive documents from
multiple public organizations
The public organizations typically
communicate through teleohone,
fax or via post
Controls and processed that have
been already undertaken by
another department / organization
are repeated

Schema from Greek Interoperability Framework, Documentation Model, Version 3.0

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

An example of a Service in the Greek Public Sector

tomorrow... After BPR
A The citizen sends
only his application
and declares his ID
The intracommunication
between public
administrations is
achieved with the
help of web
services
Unique tasks and
processes across
the public sector.

CASE STUDIES

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

Case Study I: ADONIS at Telefnica

Telefnica is a world leader in the telecommunications sector, with market presence in

Europe, Africa, and Latin America.

The main challenge for Telefnica was to create a common language for business process
modeling to facilitate and improve communication between departments, including
communication of corporate strategy. Another key challenge was the introduction of a
horizontal business organization, involving end-to-end processes, instead of the
existing vertical (departmental) approach.
Telefnica has benefited from using ADONIS in various ways.
ADONIS helped Telefnica to devise (and follow) a single procedure for its BPM projects, whereby

processes are analyzed and redesigned, while business functions are defined and then assigned
to processes.
Telefnica has modeled nearly all of its relevant business processes (including process maps, org
charts, and process models); the repository contains about 20,000 models managed with
ADONIS. As a result, Telefnica has gained better knowledge of its operations across the entire
group. This allows best practices consolidation and sharing, especially for specific critical areas.
ADONIS has also made it easier for Telefnica to get process certification according to the ISO
9001:2000 standards by integrating different quality management systems.
ADONIS models are shared via the company's intranet. Thus, all employees may browse
published models and get up-to-date information about Telefnicas operations, process
accountabilities, or their roles within the value-chain.
Source: BPTrends Report for ADONIS (2010)

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

Case Study II: ARIS in Cargolux Airlines

International S.A.
Founded in 1970, Luxembourg-based Cargolux Airlines International S.A. is

now one of the largest scheduled all-cargo airlines in Europe with a global
network.
To better meet the requirements of a highly competitive market, Cargolux was
searching for a way to identify inefficiencies in its organizational processes,
reporting and data management.
Phase one of the project, called process mapping, lasted 12 months. The
Cargolux divisions learned how to map processes with ARIS Platform products
to get an overview on the existing as-is processes. More than 600 different
process models were built and validated to be integrated into one central
process library.
Cargolux has benefited from using ARIS in various ways.
Process integration opportunities materialized in the form of 180+ improvement

proposals
Improved process and IT system transparency formed a foundation for IT strategy
moving forward
Total BPM project investment represented less than 20 percent of the identified and
validated savings potential

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

Case Study III: Intalio|BPM in Finnair

Finnair, one of the world's oldest operating airlines, was established on November

1st, 1923. Its operations focus on transporting passengers between Europe and
Asia, via Helsinki.
Using Intalio|BPM, Finnair solved its under-load problem in First and Business class
by enabling eligible passengers to request last-minute upgrades via text messages
with any cellphone, leading to a full return on investment in less than six months.

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

Case Study IV: The Greek Interoperability

Registry

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

The application of an Interoperability Registry in

eGovernment

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

Population of the Registry as of April 2009

Entity

Population

Public Administration Organisations

1,797

Governmental Services Definitions

1,500 +

IT Systems Definitions

100

BPMN Models for Services

614 +

Web Services Definitions

35

Government Category List

200 service categories, Life Events,

Business Episodes

Documents Definitions

1,106

Document Field Definitions

1,434

XML Schemas for Documents

169

Core Components (UN/CEFACT CCTS)

36

Business Information Entities (CCTS)

109

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

Example: Services Data and Metadata Editing

Decision Support Systems Laboratory,

NTUA

Business Process Reengineering 2013 - Process Modelling

QUESTIONS?
[email protected]
Dr. Lampathaki F. - [email protected]
Dr. Koussouris S. - [email protected]