<Insert Picture Here>

Oracle Communications Billing and Revenue Management

Olivier MISS, Alliances Manager EMEA

The following is intended to outline our general

product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracles
products remains at the sole discretion of Oracle.

Key Takeaways from this Session

1

Charging for any service or event based on any

payment type, network, geography, or resource

Live in over 300 implementations, supporting 70+

services in Comms, Media, and more
Open, SOA-enabled, comprehensive architecture to
provide shortest time-to-market

Supports all business models: wholesale, retail,

corporate, and partnerships

Differentiators: BRM architecture, pre-integrated

(AIA and other key enterprise applications)

Billing and Revenue Management

Key Facts

Award-winning Billing and

Revenue Management software
Highest rating in 2008 Gartner
Strategic Scorecard for BSS
Over 300 live implementations in
75 countries
Convergent product for all
business models
Enables fastest time to market
Proven market leading ROI
Pioneered standards based
integrations between core
applications
Invented real-time Billing

Oracle Perspective on Convergence

Covering all Dimensions of Convergence

Single View of the Customer

Consumer and business
Same customer experience

Service Convergence
Any service
Any source (i.e. 3rd parties)
Anywhere

Payment Convergence
Any payment method (prepaid,
postpaid, nowpaid)
Multiple payment methods, single
account

Business Model Convergence

Retail and wholesale charging on
the same platform

Operations Convergence
Single system deployment and
operation to support multiple
countries

Customer Wins Summary

66 BRM deals in 2008
31 new Customers
35 License expansions

Market
Communications
Media
Financial Services

Proving out SI collaboration model success with

established and emerging Systems Integrators

Billing and Revenue Management

Enabling all revenue
touch points

Revenue
Management
Lifecycle

Enables optimally priced

service delivery
Turns transactions into
revenue
Ensures accurate bill
generation, collection and
settlement
Provides real-time
verification, reporting,
analysis and control

Billing and Revenue Management

Revenue
Generation

Revenue
Management
Management
Lifecycle
Lifecycle

Rapidly create new

offerings and bundles
Build sophisticated
corporate and
residential plans
Connect new partners
quickly
Support diverse
business models
Enable no-touch order
fulfilment & provisioning

Create Bundles and Promotions that

Provide Real Value
Offerings that span full
service breadth

Pricing Center
GUI

Promotions
Balance
Groups

Postpaid

Prepaid

Bundles

Subscriber
Database

Video

Data

Voice

Rate
Plans

Promotions, Discounts, Bundles

All networks : CDMA, IP, GSM,

GPRS, 3G, HSPA, etc.
IP, voice , data, broadband,
content, and custom services
Multiple payment types: prepaid
(cash balance, voucher, ewallet) and postpaid (invoice,
credit card, direct debit)
Combine and reuse various
levels of building blocks to
create variety of price plans
Define new offerings in minutes

Enables Diverse Business Models

Consumer

Corporate

Partner

Family

ABC Corporation

Service Provider

Mom

Dad

Son

Daughter

Voice Intl

TV

Access

Voice Intl

VoD

Voice

Voice

ABC inc

Service
Provider
Finance

Voice

Sales &
Marketing

Employee
1

Access

Test

Support

Employee
1

Expo
Site

Engineering

Employee
1

Employee
2

APAC
Site

Employee
3

Employee
1

Employee
2

Voice
Employee
2

Employee
2

Employee
4

Employee
7

Employee
3

Aggregator 2

Aggregator 1
2000
minutes
voice credits

Credit
Card
Airmiles

Postpaid:
cc/ invoice

Prepaid
personal

Employee
3

Employee
3

Employee
5

Employee
8

Employee
4

Employee
4

Employee
4

Employee
6

Employee
9

Employee
5

Employee
5

Employee
10

Employee
6

Employee
6

Employee
11

Prepaid
personal

Content
Provider
1

Content
Provider
2

Content
Provider
3

Content
Provider
4

Content
Provider
5

ANY service to ANY customer type, with ANY payment option in ANY group

Content
Provider
6

Rapid Service Enablement

Oracle Communications BRM
Communications Services
Framework

XoIP

Content

Data

Voice

Service / Device
Configuration and
Extension

Service
Provisioning
Framework

Customer Center
Configuration and
Extension

Device
Management

Authentication Authorization & Accounting

Dialup

Cable

xDSL

Satellite

Communications
Services Framework
Modular, extensible service
creation platform to enable
any service/network
environment
Supports service modeling,
configuration and extension
with reusable components
Pre-configured
Service Managers (GSM,
GPRS, Content etc.)

Extending Customer Interaction

Through Pre-Built Packaged Integrations
Customer

Agent

The Communications Order

to Bill Process Integration
Pack
Product and price
synchronization between BRM
and Siebel CRM
Customer synchronization
between CRM and BRM
No need to manually enter
subscriber data into billing system

Integrated order management

Generate sales order
Initiate billing on fulfilled services
No need to manually place order
in billing system

Billing and Revenue Management

Revenue
Capture

Revenue
Management
Lifecycle

Real-time event-to-cash
Convergent customer balance
management
Real-time credit limit
management and control
Sophisticated discounts and
promotions
Network grade service
authorization
Integrates to network elements
and service delivery

Convergent Customer Accounts

Any service
any payment method
Single Customer account for all
services, balances and
payments
Real-time balance updates and
financial tracking
Multiple payment methods per
account
Central concept for entire BRM
application
Accurate billing data available
through integration to CRM,
Provisioning and Middleware

Convergent Subscription Accounts

Example
The Turner Family
Users:

Simon

Sall
y

Internal account top-up

(funds transfer)

External
Top-up

Jade

Sasha

Services:
Magazine

Online

Mgzn 2

Credit Card Air Miles

Magazine

mConten
t

Invoice

Content

Mgzn 2

Music

Loyalty Points

Balances & Payment Types:

Music

Voucher/
Gift Card

Mgzn

Content

Voucher/
Gift Card

Music

Integrated Billing Customer Care

Siebel CRM to Oracle Communications BRM
Front Office Applications
Future App

Siebel
CRM

Enterprise
Business Services

3rd Party

Enterprise
Business Objects

Application
Independent Web
Services

Future App

BRM

3rd Party

BSS & OSS Applications

The Communications Agent

Assisted Billing Care
Process Integration Pack
Integrates the billing
management process
Providing an integrated, realtime and actionable view of
billing data from CRM
Ability to capture payments and
adjustments from CRM and
send to BRM for processing

Convergent Architecture Concepts

Online Revenue Capture

Online Mediation
Protocol translation
Authorization and charging
Fully transactional
Critical latency and reliability

Offline Revenue Capture

Integrate with Network
mediation
Duplicate detection, call
assembly and charging
High volume file processing

Central Revenue
Management
Real-time processing and a
unified view of subscribers
Contextual locking for data
integrity
Service agnostic

Online
Revenue
Capture

Central Revenue

Management
Revenue Generation
Revenue Collection

Offline
Revenue
Capture

Revenue Analysis

Network Billing and Services Evolution

OSS/BSS
Integration

Billing
Services

Online
Services

Network
Adaptors

BRM

OCCAS
Accolade WCS

Charging
Adaptors

Fixed Networks

Mobile Networks

NGN/IMS Networks

ISP Networks,

INAP, AIN, TCAP

CAP, INAP, WIN

SIP, ISC, Diameter

Data Services, IPTV

Proprietary & Confidential

Convergent Charging Sample

Customer Care

Oracle Billing and Revenue Management

Convergent
Charging,
Billing
Billing
and
Financial
Collection
&
Invoicing
Management
Dunning
Online Charging

Selfcare

and Partner
Customer Care
Rating &
Settlement

Balance Tracking

Discounting

Offline Charging

Online Charging

Offline Charging

OCCAS

Voice
MSC

Messaging
SGSN

MMSC

SMSC

Data
GGSN

A Comprehensive Offering
Converged Communication Network
Converged Application Server for NG-IN
Applications

Service 1

Service 2

Converged On-Line Charging

Service N

Service
Mediation
J2EE Based
Application
Server

BRM

Offline &
Online
Charging,
Rating,
&Billing

OCCAS
Service Exposure

Network
Mediation

Accolade WCS

Off-the-shelf
Linux, Solaris
HW and SW PlatformHP, Sun, IBM, Others

OCSG

Service
Exposure

Billing and Revenue Management

Revenue
Collection

Revenue
Management
Lifecycle

Flexible billing cycle

management
Complex A/R and G/L
management
Comprehensive
payments and
collections
Partner settlements
Integrates to Enterprise
Financials applications

Maximize Value at Key Customer

Touch Points
Consolidated Billing
Information Available
to Invoicing and
Customer Care

Billing Promotions

Improve Customer
understanding of value
delivered
Enhance impact of specific offer
or promotion
Data on real-time promotions
available immediately
Can be used to trigger
identification of upsell
opportunities

Comprehensive Billing Operations

Bill Run Activities

Billing Hierarchy

Bill calculation, invoicing and

summary
Includes all advanced
functions such as discounts,
taxations and partner
settlements

Billing Time
Volume Discount
Parent
Account

Flexible Cycle Support

Subordinate
Account
Employee

Bill Info
Personal
Charges

Bill Info
Corporate
Charges

Subordinate
Account
Employee

Bill Info
Employee
Charges

Variable billing cycles and

dates
Trial billing
BillNow, on-demand billing,
in-advance billing, delayed
billing

Multiple Bills and Billing

Hierarchy
Multiple bills with multiple
payments for various billing
relationships

Granular Financial Accounting

Advanced Financial
Management

Customer Center GUI

Accounts Receivables
Management
General Ledger Reporting
Taxation Processing
Flexible Payment Methods
Credit card, debit, cash,
check, pre/post-paid
Voucher Management
Payment suspense
Allocation of single payment
to multiple accounts

Pre-Built Accounting Integration

Oracle Communications BRM to Oracle E-Business
The Communications
Revenue Accounting
Process Integration Pack

BRM Server
Real-Time Revenue Management Server

Zoning

Re-rating

Other

Pay

Invoice

Bill

Rate

Price

Device

Srvc

Custmr

System & Policy Modules

Discounting

API

GL
reports
(XML)

ODI
scripts
(load &
transform)

Oracle E-Business Suite

Point-to-point integration
between Oracle BRM and EBusiness Suite (GL
integration)
Optimized for frequent batch
loads and high volumes of
data
Leverages Oracle Data
Integrator (ODI) for high
performance transformation
and loading

Oracle BRM Billing Innovations

Standardizing on Oracle BRM integrated with Oracle Siebel CRM
for mobile customers, this LHS (BSCS) replacement project
supports voice, data, content & WiFi; including 3G SMS & MMS
and roaming on a single platform Oracle BRM.
Swisscom Mobile selected Oracle BRM for improved
flexibility and time-to-market advantage and is currently
implementing Oracle BRM for invoicing (March 2008)
Standardizing on Oracle Communications BRM across all
properties and business lines. After an extensive multi-year
evaluation against Amdocs, Intec, CSG and Convergys, Oracle
BRM was selected as standard Billing platform for all Orange
properties in Europe.

Successful migration to Oracle BRM enabling complete

support for all European mobile standards and services

Billing and Revenue Management

Revenue
Analysis

Revenue
Management
Lifecycle

Real-time revenue
verification, reporting,
and control
Usage and subscription
analytics
Revenue assurance
analytics
Customer behaviour
analytics
Integrates to Enterprise
Analytics applications

Powerful Billing Analytics

Usage and Subscription Analysis
Provide insight into usage and subscription patterns
Determine product offerings based on usage
Track utilization of installed assets to derive the amount of investment
to be made

Revenue Assurance Analysis

Analyze billing trends to determine actions required to meet collection
targets
Determine if your billing accurately reflects what is provisioned
Reduce revenue leakage by understanding how credits and
adjustments are being offered
Improve customer satisfaction by better bill dispute handling

Customer Behavior Analysis

Provides analysis of activations, disconnects to understand churn and
retention trends
Analyze customer profiles for billing & service data, account lifecycle
Offer the optimal rate plan to the customer
Provide insight into campaign effectiveness by targeting right customer
segments

BI Publisher Solutions
Invoicing & Report Development
Business users use familiar
desktop tools for layout
customization
Support for Multiple Data Sources

Report Templates

XML

Formatting Engine
Multiple
Data Sources

Rapid Deployment

Report Output

<Insert Picture Here>

Advanced
Technology Platform

Advanced Technology Principles

Strict adherence to
open standards and
modularity
IMS ready supporting
DIAMETER and other major
charging protocols: Radius, TAP
and CIBER
Soa/Web Services ready with
APIs also available for Java, C,
C++ and Perl
API's expose 100% of the
business functions
API framework built into product
architecture
Platform available with critical
enterprise integrations

Application
Server

Interface

Communications
Applications

Interface

Architecture Overview

Data
Management

Architecture Overview

Data Management

Comprehensive and intuitive

GUIs
Open APIs; web-services
enabled
Rapid integration; ease of
upgrades
Productized integrations to
critical enterprise
applications

Application Server

Communications Applications

Architecture Overview

Middleware

Order Mgmt

Invoicing

Inventory

Ops Mgmt

Communications BRM Applications

Customer Center

Self-Care

Collections Apps

Pricing Center

Billing Apps

Revenue Assurance

Device Admin

Universal Event Load

Reporting

Business Config

Payment Center

Other

Real-Time or Batch Events

Batch Events

Data Management

Provisioning

Application Server

Self-Care

API

ERP

PERL

Apps Servers

COM

Enterprise Integrations &

Interactions

CRM

Java C/C++ Web Services

Enterprise Applications

Architecture Overview

Data Management

Performance optimized for

network speed transactions
Dual-mode real-time and
batch interfaces
Latest network charging
protocols
Supports any service, any
network
Online and offline mediation
capabilities

Application Server

Network Applications

Architecture Overview

IN

Other NE

HP
OpenCall
(MBI)

DIAMETER

PCM

RADIUS

Custom

Communications Offline Mediation

File Formats
ASN-1

TAP-3

IPDR

Other

Data Management

SCP

Service
Delivery

Supported Protocols

Application Server

Network
Interactions

COM PERL Java

Communications
Online Mediation

API C/C++ Web Services

Network Applications

Architecture Overview
Comprehensive business
functions addressing the entire
revenue management lifecycle
Configurable business policies
Flexible, open APIs
Abstraction of data complexity
Designed to meet performance
requirements of tier-1
communications service
providers

Data Management

Communications Applications

Application Server

Architecture Overview
Application Server
LDAP

Paymentech

Discounting

Re-rating

Oracle

API

Batch Processing

TIMOS

Data

Output

Other

Disc

Rate

Zone

Enrich

Call Asy

Srvc

Function Plugins

Rated
Event
Loader

Data Management

Other

Pay

Invoice

Bill

Rate

Price

Device

Srvc

Custmr

Zoning

Tax
(Taxware, Vertex)

System & Policy Modules

Input

Communications Applications

Real-Time Revenue Management Server

Architecture Overview

Application Server

Communications Applications

Data Management

Data stored in RDBMS

Interfaces available to external
systems
Fully published database
schema
Upgrade scripts provided with
new releases
Enabled for Oracle grid
computing

Architecture Overview

Paymentech

Tax (Taxware, Vertex)

Adapter
Adapter

Adapter

Adapter

LDAP

Adapter

Provisioning

Adapter

API

Application Server

Communications Applications

Data Management

Legacy

Other

Notification

Architecture
Overview
Communications
Application
LDAP
Real-Time Revenue Management Server

Offline
Mediation

Other

Pay

Invoice

Bill

Rate

API
PERL Java

Batch Processing

Oracle

TIMOS

Data

Output

Other

Disc

Rate

Zone

Enrich

Call Asy

Srvc

Function Plugins
Input

Network
Integrations &
Interactions

Paymentech

Discounting

Re-rating

API

COM

Online
Mediation

Price

Device

Zoning

LDAP

Tax
(Taxware, Vertex)

System & Policy Modules

Srvc

Enterprise
Integrations &
Interactions

Server

Custmr

BRM
Applications

C/C++ Web Services

Applications

Data
Management

Rated
Event
Loader

Tax

CC

Non-Stop Maximum Availability

Applications

Billing & Revenue Management Servers

Data Management

Oracle RAC Cluster

Schema 1
Schema 2

AAA G/W can be Active/Standby or Active/Active

Scalability Architecture
Scale system by adding hardware as needed
Increase throughput by adding more app.
server processes (business logic/object tier)
Add DB Servers and MultiDB / Multischema to eliminate DB bottlenecks
Support unlimited # of subscribers
Benchmarks demonstrate near linear
scalability

BRM
Svr

BRM
Svr

RAC
with
MultiSchema

BRM
Svr

Throughput
(ops/sec)

Add DB Servers
(MultiDB)

DB Bottleneck

Schema2

DB

BRM
Svr

Add App Servers

Schema3
DB

BRM
Svr
Hardware

Schema1
DB

Sun Benchmark in 2008

Rating tests with one database with 5 millions
subscribers :
3 676 cdrs rated per second
2 947 cdrs loaded in database

Sun Benchmark in 2008

Rating tests with 4 RAC schemas with 20 millions
subscribers :
14 828 CDR rated per second
11 654 CDR loaded in database per second

IBM Benchmark in 2009 Jan 2009

Oracle Supports 100 Millions Subscribers with
BRM 7.3.1
Near linear scalability from 33M to 66M to 100M
For 33M subs 45M CDRs/hour were processed
66M subs - 84M CDRs/hour
100M subs - 126M CDRs/hour
100 million subscribers can be billed in approximately 14 hrs
33 million online events per hour can be processed for 100
million subscribers
http://www.oracle.com/us/corporate/press/017853_EN

IBM Benchmark in 2009

IBM Power 570

Aix 6.1
Storage DS8000 systems
12 IBM Power 570, 2 DS8000, 192 cores

Operational Excellence
Superior Systems Operations Management
Central Management
Console

System message view

Presents a complete view of

system topology
Productized integration to HP
OpenView
Performance Monitoring and
Control
Presents visual
representation of alarms
Provides continuous system
health monitoring
Sophisticated Diagnostic
Capabilities
Rich tools and techniques to
determine system issues
Pinpoint problems faster

Managing Applications
Enterprise Manager

Oracle BRM EBS PeopleSoft Siebel Management Packs

Common Capabilities
Discovery
Topologies
Service Level Management

System monitoring
Application monitoring
Dashboards

Reports
Configuration Management
Root-cause/Impact Analysis

BRM Application-Specific Capabilities

Deployment Procedures (initial installation add-on modules..)

Component Configuration (configure services: CM, DM etc.)
Component Dashboard (monitoring, application status)
Administration and Management (Start, Stop, Restart services)
Log file Analysis

Key Takeaways from this Session

1

Charging for any service or event based on any

payment type, network, geography, or resource

Live in over 300 implementations, supporting 70+

services in Comms, Media and more
Open, SOA-enabled, comprehensive architecture to
provide shortest time-to-market

Supports all business models: wholesale, retail,

corporate, and partnerships

Differentiators: BRM architecture, pre-integrated

(AIA and other key enterprise applications)