1

MAN2021 Review #1
1. Which of the following is an appropriate definition of organizational performance?
Organizational performance: a measure of how EFFICIENTLY and EFFECTIVELY a manager
uses resources to satisfy customers and achieve organizational goals.
2. Which of the following is true of low efficiency/high effectiveness situations? Manager choses
the RIGHT GOALS to pursue, but does a POOR JOB OF USING RESOURCES to achieve these
goals. Result: a product that CUSTOMERS WANT, but it is TOO EXPENSIVE for them to buy.
3. The goals chosen by the management of Dino's Cafe seemed inappropriate for the store. but
the management did make good use of the various resources in pursuing these goals. Dino's
Cafe is said to have: HIGH EFFICIENCY/LOW EFFECTIVENESS
4. When managers LEAD, they articulate a clear organizational vision for the organization's
members to accomplish. and they energize and enable employees so that everyone understands
the part he/she plays in achieving organizational goals.
5. Which of the managerial functions involves managers using their power, personality. influence,
persuasion. and communication skills to coordinate people and groups so that their activities and
efforts are in harmony? LEADING
6. George works as the human resource manager at Maddy's Confectionaries. It was mandatory
for his subordinates to obtain his signature on every document related to the hiring of a new
employee. When he realized that this was increasing the duration of the hiring process. he told
his subordinates that they no longer needed his signature unless the hire involved extraordinary
circumstances. This is an example of EMPOWERMENT
7. Organizations that operate and compete in more than one country are known as GLOBAL
ORGANIZATIONS
8. The process of creating new or improved goods and services that customers want or
developing better ways to produce or provide goods and services is known as INNOVATION
9. An individual's enduring tendency to feel. think, and act in certain ways are referred to as
his/her: PERSONALITY TRAITS

2
10. The tendency to get along well with others is known as AGREEABLENESS
11. CONSCIENTIOUSNESS is the tendency to be careful. scrupulous, and persevering.
12. Managers who are LOW ON CONSCIENTIOUSNESS appear to lack direction and selfdiscipline
13. OPENNESS TO EXPERIENCE is the tendency to be original. have broad interests. be daring.
and take risks.
14. The extent to which an individual desire to influence others is known as the individual's need
for NEED FOR CONTROL
15. The collection of feelings and beliefs that managers have about their organization as a whole
is known as organizational: ORGANIZATIONAL COMMITMENT
16. TERMINAL VALUES signify what an organization and its employees are trying to accomplish.
17. An ethical dilemma is a situation in which a person has to decide if he/she should act in a
way that: MIGHT HELP ANOTHER PERSON OR GROUP EVEN THOUGH DOING SO MIGHT
GO AGAINST THEIR OWN SELF-INTEREST
18. Stockholders are interested in the way that a company operates because they: THEY WANT
TO MAXIMIZE THE RETURN ON THEIR INVESTMENT
19. Stakeholders have valuable REPUTATION that they must protect because their ability to
earn a living and obtain resources, in the long run, depends on how they behave.
20. Which of the following is LEAST likely to be a source of individual ethics? BOSSES
21. Which of the following Equal Employment Opportunity (EEO) laws prohibits discrimination in
employment decisions on the basis of race, religion, sex. color, or national origin and covers a
wide range of employment decisions. including hiring. firing. pay. promotion. and working
conditions? 1964 TITLE VII OF THE CIVIL RIGHTS ACT
22. A manager who is effectively managing diversity in the DISSEMINATOR ROLE would:
INFORMS EMPLOYEES ABOUT DIVERSITY POLICIES AND INITIATIVES AND THE
INTOLERANCE OF DISCRIMINATION

3
23. Taking quick action to correct inequalities and curtailing discriminatory behavior would be the
duty of a manager in a role of DISTURBANCE HANDLER ROLE
24. Betty works in a software firm as a programming officer. During her appraisal. Ben, the floor
manager, asks sexual favors from Betty in return for her promotion and pay raise. Which form of
sexual harassment has occurred? QUID PRO QUO
25. The environment includes the wide-ranging global, economic, technological, sociocultural,
and political forces that affect the organization and its task environment. GLOBAL
ENVIRONMENT
26. Heartz Ltd. provides Glayton Technologies with input resources that it needs to produce its
products. In this context, which of the following categories does Heartz Ltd. belong to?
SUPPLIERS
27. Social structure is: THE TRADITIONAL SYSTEM OF RELATIONSHIPS ESTABLISHED
BETWEEN PEOPLE AND GROUPS IN A SOCIETY
28. The collection of values that a society considers important and the norms of behavior that
are approved by the society are known as NATIONAL CULTURE
29. In the North American Free Trade Agreement (NAFTA), what percentage of the tariffs on the
goods traded between Mexico, Canada. and the United States were to be abolished by the year
2004? 99%
30. NATIONAL CULTURE includes the values. norms. knowledge. beliefs, moral principles. laws.
customs. and other practices that unite the citizens of a country.
31. If a society believes that self-expression is important to the people in that society. than the
society is said to value: INDIVIDUALISM
32. if a society values the group more than the individual, and believes that people should be
judged by the quality of their contribution to the group instead of their individual achievement.
then the society is said to value: COLLECTIVISM

4
33. Martin. a plant foreman. asks the plant superintendent to allow him to hire an additional
worker whenever overtime hours for the previous month increase by more than 25 percent. This
is an example of which type of decision? PROGRAMMED DECISION MAKING
34. When managers decide that they have the capabilities and resources required to implement
an alternative, and they are sure that the alternative will not threaten the attainment of other
organizational goals, they are focusing on which of the following criteria of alternative courses of
action? PRACTICALITY
35. Esteban, a manager, performs a financial analysis of several investment alternatives in order
to determine which alternative is most likely to impact the organization s profitability. Esteban is
focusing on: ECONOMIC FEASIBILITY
36. The explosion of the space shuttle Challenger is an example of poor managerial decision
making by the managers at NASA and Morton Thiokol, who considered and then downplayed the
criterion of: 37. Managers can increase their ability to make nonprogrammed decisions that will
allow them to adapt to. modify, and even drastically alter their task environments so that they
can continually increase organizational performance through organizational: ETHICALNESS
38. Sometimes in a brainstorming session, group members cannot simultaneously make sense of
all the alternatives being generated, think up additional alternatives. or remember what they
were thinking. This problem is known as PRODUCTION BLOCKING
39. In a meeting after hearing a member describe a problem to be addressed. all other members
of the group first wrote down ideas and solutions. After this, everyone shared those suggestions
without criticism. The group. one by one, clarified. critiqued. and then discussed the alternatives
in the sequence in which they were first proposed. Finally, each member ranked all the
alternatives. and the highest-ranking alternative was chosen. Which of the following decisionmaking techniques is being implemented? NOMINAL GROUP TECHNIQUE
40. An entrepreneur is likely to have --- Characteristics of Entrepreneurs:
o

Openness to experience

Internal locus of control

5
o

High level of self-esteem

High need for achievement

Have a strong desire to perform challenging task and meet high personal standards of

excellence