Welcome to our

E-GOVERNMENT

www.sarawak.gov.my

SERVICES

Version 1.1

Contents

Page 2

move with the times Get IT . Try IT . Use IT .

Introduction

Pay Bills

4-5

Facilities Booking

6-7

Look For Jobs

8-9

Download Government
Forms
10 - 11
Talikhidmat

12-13

Municipal Services

14

Apply For Scholarships 15

Register As
Government Contractor
or Consultant
16-17
Online Libraries


18-19
Panoramic Images
of Sarawak

20

Sarawak Interactive
Digital Road Atlas

21

Real-time Hydrological
Information

22

E-Government Services at your fingertips 24-7

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INTRODUCTION
PREFACE

E-Government utilizes ICT or online services to enhance the
access to and delivery of government services to benefit the people,
business partners and employees. It also assists in strengthening the
drive towards effective governance and increased transparency to
better manage socio-economic resources for future development.

The Sarawak State Government, has successfully initiated
and implemented nine (9) online services and three (3) information
services to effectively and efficiently distribute services to the
people without time and space constraints. The nine online
services are Paybills Malaysia, e-Booking, e-Recruitment, e-Form, eTalikhidmat, e-Request, e-Scholarship, e-Registration and e-Library.
The three information services are Panoramic Images of Sarawak,
Interactive City Maps and Real-time Hydrological Information.

An overview of the nine online services and three information services is provided in this booklet. For more information on
each of these e-Government online services/ applications, please
visit us at www.sarawak.gov.my

E-Government Services at your fingertips 24-7

Page 3

The concept of Electronic Government or E-Government

is initiated with the aim to lead Sarawak into the Information
Age. Information and Communication Technology (ICT) plays an
increasingly significant role in everyday life. ICT revolutionize work,
leisure and the ways businesses are conducted. ICT applications
also enhance the delivery of goods and services to people by
improving the process and management of government.

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www.sarawak.gov.my

Page 4

PAY BILLS ( Paybills Malaysia)

No waiting, no queuing, no traffic jams or parking
frustrations sounds good?
Yes, definitely and this is exactly
what Paybills Malaysia offers
to you. It is an online payment
gateway, that allows you to pay
your bills at the ease and comfort of your home or office, anytime of the day or night. In addition, you can pay bills through
various payment channels provided by majority of the banks in Sarawak.

Paybills Malaysia aggregates bills from multiple billers such as the
providers of electricity, water, telecommunication, assessment, land rent
and premium, and many others, onto one site, thereby providing a one-stop
web payment service to you, the customers. It is a secure online service,
which conforms to Industry Security Standards of SSL, encryption and ISO
8583 protocol. This means it is safe and secure to pay your bills online as
your personal information and data are protected and considered private
and confidential.

At Paybills Malaysia, you can also view and/ or print out your bill
statements and even receive e-mail notifications on the status of your
bills. Currently, there are 38 biller agencies providing various types of bills
for online payment with eight (8) banks as payment channels for you to
choose.

Paying your bills has never been made easier, so sign up with
Paybills Malaysia today.

E-Government Services at your fingertips 24-7

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Payment channels:
CIMB Bank
Maybank2u.com
Mobile Money
RHB Bank
Hong Leong Bank

AmBank
Public Bank - MEPS FPX
Bank Islam - MEPS FPX
Visa/ MasterCard via maybank2u.com

Biller Agencies:
DBKU, MBKS, MCC, SMC, BDA
Assessment Bills, Compound Parking and Rental of Facilities
MP Padawan and all District Councils
Assessment Bills
Land and Survey Department at all Divisions
Land Rent & Premium
Kuching Water Board, Sibu Water Board and LAKU Management Sdn Bhd
Water Bills

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Pustaka Negeri Sarawak

Membership Subscription
SESCO
Electricity Bills and E - Tender
Sarawak Club
Membership Subscription
Siliconet JASP
Jaring Top-Up
Telekom Malaysia Bhd & TM Net Sdn Bhd
Telecommunication Bills
Yayasan Sarawak
Student Loan Repayment
Ministry of Social Development & Urbanization
Rental of Stadiums and Civic Centres

E-Government Services at your fingertips 24-7

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www.sarawak.gov.my

FACILITIES BOOKING (e-Booking)

Page 6

e-Booking is an online booking system for using facilities belonging
to the Local Councils, Sarawak National Parks and Ministry of Social
Development & Urbanisation. These facilities encompass auditoriums,
sport halls, community halls, civic centres, football fields, stadiums, parks
and many more.

The system provides an
online booking request form.
Booking is subject to availability
of facility. These facilities can be
booked for a variety of activities,
from exhibitions to functions,
events, training, sporting activities and so forth. Details of the
facilities are also made available
online providing you with a brief
introduction, contact information,
photo & map of the respective facility.

Besides facility booking, you can also book accommodations at
the Sarawak National Parks. Rest assured that all information submitted is
kept strictly confidential.

Miri City Council

Sarawak Indoor Stadium

Sarawak Outdoor Stadium

E-Government Services at your fingertips 24-7

Local Councils

Ministry of Social Development

& Urbanisation

Kuching City South Council

Kuching North City Hall
Miri City Council
Bintulu Development Authority
Sibu Municipal Council
Sibu Rural District Council
Bau District Council
Betong District Council
Kapit District Council
Lawas District Council
Limbang District Council
Lubok Antu District Council
Lundu District Council
Maradong & Julau District Council
Marudi District Council
Matu & Daro District Council
Mukah & Dalat District Council
Sarikei District Council
Samarahan District Council
Saratok District Council
Serian District Council
Simunjan District Council
Sri Aman District Council
Subis District Council

Baram Civic Centre

Bau Civic Centre
Bintulu Civic Centre
Kapit Civic Centre
Kota Samarahan Civic Centre
Kuching Civic Centre
Limbang Civic Centre
Mesra Mukah Civic Centre
Miri Civic Centre
Sarikei Civic Centre
Sibu Civic Centre
Sri Aman Civic Centre
Football Field
State Hockey Stadium
State Stadium
Indoor Stadium
Outdoor Stadium

Limbang District Council

Sarawak National Parks

For further information on our
parks, you can also check out this
website:

www.sarawakforestry.com

Baram Civic Centre

E-Government Services at your fingertips 24-7

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www.sarawak.gov.my

Page 8

LOOK FOR JOBS (e- Recruitment)

Looking for jobs in the

Sarawak State Government used
to be by searching through vacancy ads in the local newspapers or checking out notices on
display in government offices.
This is a thing of the past with
the leaps and bounds achieved

with Information and Communication Technology (ICT).

e-Recruitment is an online system that not only enables
you to apply for job vacancies in
the Sarawak State Government,
it also allows you to publish and
update your resumes online so
that appropriate job vacancies
can be matched with your qualifications and you can be shortlisted or called for interviews immediately.

E-Government Services at your fingertips 24-7

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on new information such as interview time, date and venue.

This makes e-Recruitment a quality job application and selection
management system.

As of 20 February 2008,
about 95,516 applicants had registered with e-Recruitment. Since
its implementation, this online
service had advertised and processed 388 vacancies published
online by 16 State Government
agencies.

E-Government Services at your fingertips 24-7

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e-Recruitment is convenient and efficient to use and
automates the entire recruitment process in terms of storing applicants information,
publishing vacant posts, expediting short listing procedures
and interview notifications
and evaluations. It is designed
to reduce costs and speed
up their recruitment process.


Registered users are able
to state job preferences, receive
notifications via e-mail or sms
(short messaging services) when
a job match is entered into the
database system, and also check
on the status of their applications. An e-mail or sms will alert
applicants of any changes in application status or update them

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www.sarawak.gov.my

DOWNLOAD GOVERNMENT
FORMS (e- Forms)
e-Forms is an online central repository for electronic forms from
various Sarawak Government agencies. These downloadable forms are
frequently used by the general public and organizational bodies in their
dealings with the State Government. The forms are organized according
to Ministries, Departments, Resident & District Offices, Local Authorities
and Statutory Bodies.

Page 10

How to acquire the e-forms?

Click to view the e-forms offered by various organizations

Download and print the desired e-form

Fill in the details as required

Submit or fax the form to the address of the relevant

organizations as stated on the form.

State Agencies offering e-form are :

Ministry of Environment and Public Health
Ministry of Industrial Development and Tourism
Ministry of Planning and Resources Management
Ministry of Housing
Islamic Religious Department
Social Welfare Department
Public Work Department
General Administration Unit, Chief Ministers Department
Human Resource Management Unit, Chief Ministers Department
Treasury Department
Agriculture Department

E-Government Services at your fingertips 24-7

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Kuching Resident Office

Bintulu Resident Office
Kapit Resident Office
Limbang Resident Office
Sibu District Office
Meradong District Office
Sarikei District Office
Pakan District Office
Kapit District Office
Kuching City South Council
Kuching North City Hall
Miri City Council
Padawan Municipal Council
Bintulu Development Authority
Bau District Council
Lundu District Council
Sri Aman District Council
Lubok Antu District Council
Saratok District Council
Subis District Council
Lawas District Council
Marudi District Council
Kapit District Council
Sarawak Foundation
Sarawak Stadium Corporation
Housing Development Corporation
Natural Resources and Environmental Board
Rajang Port Authority
Sibu Water Board
Miri Port Authority

E-Government Services at your fingertips 24-7

Page 11

State Agencies offering e-form are :

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www.sarawak.gov.my

Page 12

TALIKHIDMAT (e-Talikhidmat)

TALIKHIDMAT serves as a onestop communication channel for the
public to reach government agencies or non-government organizations (NGOs) in the State of Sarawak
concerning public services. Take this
scenario, you spotted a burst water
pipe late in the evening, and being
a civic-conscious person, you want
to report the leakage. Where do you
go? Who do you contact? Talikhidmat @ 555999, thats where and who.
In the event that you want to
post an enquiry, report an incident,
make a complaint, provide feedback
to the government agencies, NGOs or
State Government, all you have to do
regardless of the day and time is to
call the Talikhidmat Hotline: 555999.
This will direct you to a central call
centre to handle your queries, reports,
complaints or feedbacks. Besides
calling 555999, Talikhidmat can be
accessed through multiple channels
such as telephone (land line), mobile (handphone), fax, e-mail and online via
the Internet.

As a one-stop channel to reach the State Government, Talikhidmat
is positioned strategically as the platform to bridge the communication
gap between the public and various authorized agencies in the Sarawak
Government. Talikhidmat enables faster and efficient routing of cases to
relevant government agencies to ensure faster responses to public requests
and complaints.


With Talikhidmats 24 hrs x 7 days, round the clock telephone
and online web services, the public is able to make reports anytime. In
addition, the online service incorporates the added function where it
allows for posting and attachment of photos of incidents as well as allows
for status checking on pending cases or reviewing of resolved cases.

E-Government Services at your fingertips 24-7

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Benefits of Centralised Talikhidmat Management

System (CTMS)
End-to-end service with ONE centre

Your reports are recorded into the system

Your reports are routed for further action

Your reports status are monitored

Every report is referred to with a case number

Unreasonable delays
Unfair actions or decisions
Lack of public utilities
Abuse of power (corruption)
Misconduct and inefficiency of Public Servants
Failure to enforce regulations / laws
Complaints and suggestions
Requests for information
Calls for services
Dissatisfied with services
Disasters (floods, landslides, haze, etc)

Multi-Channels of Access to Talikhidmat: (State Wide)

1.
2.
3.
4.
5.

Telephone (Land Line)

Mobile Phone (H/P
Fax
Email
Log Online

555 999
082 555 999
082 555 888
555 999 @ sarawaknet.gov.my
www.sarawak.gov.my

E-Government Services at your fingertips 24-7

Page 13

Types of requests to Talikhidmat:

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www.sarawak.gov.my

MUNICIPAL SERVICES (e- Request)

Page 14

e-Request is an online system with direct linkage to Local Councils

throughout Sarawak. In the event you have a request or case for the Local
Councils to resolve, this is the site for you. Every case is going to be logged,
tracked and solved by the Councils. You can also access and check on the case
status from any location anytime.

To submit new request, click on REQUEST FORM

To check request status, click on SEARCH REQUEST

E-Government Services at your fingertips 24-7

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www.sarawak.gov.my

APPLY
FOR
SCHOLARSHIPS
(e-Scholarship)

Getting a good education is important at this day and age. Education provides the necessary foundation of knowledge and skills to equip us with tools and
insights to deal with the business world as
well as understand the fundamentals of
daily living.

Page 15

Educational scholarships thus
play a significant role in providing opportunities for students to further their education. Scholarships are made available by
corporate organizations such as Petronas
and also by Government bodies such as
the Sarawak Public Service Commission.
(PSC)

Now students can search and
apply for scholarships from PSC online by
logging onto e-Scholarship. This reduces
the need to rush down to the relevant
office to get the forms, complete them and
submit. The State Government is looking
into getting more agencies/ organizations
to participate and utilize e-Scholarship.

UNIMAS

E-Government Services at your fingertips 24-7

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www.sarawak.gov.my

REGISTER AS GOVERNMENT
CONTRACTOR OR CONSULTANT

Page 16

(e-Contractor)

Wisma Bapa Malaysia

State Contractors &

Consultants Registration
System (SCCRS)

Menara Pelita

SCCRS provides three modules for online registration of contractors and consultants with the Sarawak
States Government. The three modules encompass the Registration
Management Module, Online License
(UPK) Application Module and Contractors & Suppliers Information System.


The Registration Management provides manual form submission, application processing and verification, approval processing, issuance

E-Government Services at your fingertips 24-7

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The system is an engine for
processing and monitoring of contractors and consultants registration. It also provides the necessary
information on registration approval
requirements, termination of license,
term of license, renewal, tender process and so forth.

Dewan Bandaraya Kuching Utara

Majlis Bandaraya Kuching Selatan

Wisma Sumber Alam

Baraj Sg. Sarawak

Bangunan MASJA

E-Government Services at your fingertips 24-7

Page 17

of licenses, consultant registration,

system alert for expiry, generation
of reminder letters, reports, statistics
and so forth.


The Online UPK Application provides online user registration, application form submission
and application status checking. The
Contractors & Suppliers Information
System allows viewing of contractors
and suppliers details online, such as
name, classification, division/ district,
category and so on.

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www.sarawak.gov.my

Page 18

ONLINE LIBRARIES(e-Library)

When we talk about libraries, images of books, magazines, even maps,
tapes and cassettes come into mind. Libraries have existed for ages and till
today, still play a critical role as a central resource for information and research.
However, libraries have evolved from being just information resource centres
to become communication and learning hubs with the advancement in digital
technology and the Internet known as the information age.


The information age through the Internet provides a vast gateway
into infinite knowledge, not only for the gathering of information but also the
dissemination of information. The Internet thus enables libraries to become
digitalized, shifting from being conventional physical buildings to become
web-based borderless entities.

BENEFITS OF E-LIBRARY
Breaking of library walls and going beyond hours

No rushing to the library before closing hours to read, do research, borrow or

return books. You can just sit back and connect online to begin your research
work anytime, anywhere.

E-Government Services at your fingertips 24-7

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Knowledge exchange and resource sharing

A centralized network of libraries provides you with a one-stop search engine
industriously searching across multiple library collections. This way, a major city
library could open and share its resources online with a smaller library in a town
of another locality. If you are in the smaller library, you can perform a search function, browse and select from the collection in the major city library. Inter-library
loan is arranged when a particular book is required by you.

16 Online Libraries
- Bintulu Development Authority Public Library
- DBKU City Library
- JKR Resource Center
- Kanowit Public Library
- KASKA Library
- Kolej Bersatu Sarawak Library
- Kota Sentosa Public Library
- Miri City Council Public Library
- Mukah Public Library
- Sri Aman District Council Public Library
- Pustaka Miri
- Pustaka Negeri Sarawak
- Sarikei Public Library
- Sibu Municipal Council Public Library
- Swinburne U. T. (S.C) Library
- UCS - Institut Eksekutif

E-Library services provided by the State Library

The State Library (Pustaka) initiated e-Library services through online
databases in a variety of subject matters such as e-books, e-journals and other
sources of information, which provides more than 100,000 collections of materials
from general interest database to newspapers, reference books, magazines and
trade publications. As a registered members of the State Library, you can find
and access articles on a wide range of topics current events, popular culture,
business and industry trends, arts and sciences, health, engineering standards,
sports, hobbies and so forth online, anytime, anywhere.

E-Government Services at your fingertips 24-7

Page 19

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www.sarawak.gov.my

Panoramic Images of Sarawak

(PIOS)

Page 20

Panoramic Images of Sarawak or PIOS is an online image bank providing panoramic images or photos of cities, places of interests, sceneries and
landscapes throughout Sarawak. Users have to register and login to access
PIOS. The images are categorized according to Religious Landmark, Agriculture & Aquaculture Development, Urban, Major Industries, Tourism, Historical
Landmarks, Infrastructure and Scenic Landscape. Users can also search for images based on Administrative Divisions; Kuching, Samarahan, Sri Aman, Betong,
Sarikei, Sibu, Kapit, Mukah, Bintulu, Miri and Limbang. A brief description is provided with each image as an additional information and knowledge.

E-Government Services at your fingertips 24-7

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www.sarawak.gov.my

Sarawak Interactive Digital

Road Atlas (SIDRA)


Sarawak Interactive Digital Road Atlas or SIDRA is an online road atlas
providing you with interactive city maps for major cities and towns in Sarawak
such as Kuching, Miri, Sibu, Bintulu and Mukah. Users have to register with
SIDRA first before they can access the digital road atlas or maps. Getting to
know Sarawak and finding your way about the cities or towns are made easier
with SIDRA.

Page 21

Bintulu

Mukah

Miri

Kuching

Sibu

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www.sarawak.gov.my

Page 22

Real-time Hydrological
Information

Real-time Hydrological Information is an online information service
providing data and figures on Sarawaks
hydrological environment, e.g. rainfall
and water level. There is a listing of all
the stations located throughout the
State from Sungai Sarawak to Sadong,
Upper Rajang, Lower Rajang and Upper
Baram. The online site also provides information on current rainfall and water
levels, based on hourly and daily reports.
Besides these data, users can access
maps on Sarawak River Basins, Isohyetal
Map, Rainfall Distribution and Flood Map
(Kuching Area).

E-Government Services at your fingertips 24-7

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www.sarawak.gov.my

Contact Us

Information and Communication Technology Unit (ICTU)

4th Floor, Wisma Bapa Malaysia
93502 Petra Jaya
Kuching, Sarawak
Phone
Facimile
Email
Website

: 082 - 441 957/ 492 747

: 082 - 449 002
: [email protected]
: www.ictu.sarawak.gov.my
Information Are Correct At Press Time

E-Government Services at your fingertips 24-7

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E-Government Services, at your fingertips 24

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