SSS Training Manual 2016

Republic of the Philippines
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Office of the Vice-President for Branches and Campuses
TAGUIG BRANCH
THE
TRAINING MANUAL
of 2016
In Partial Fulfillment of the

On-the-Job Training
In the Course of
DIPLOMA IN OFFICE MANAGEMENT TECHNOLOGY

WITH SPECIALIZATION IN LEGAL OFFICE MANAGEMENT
Submitted by:
Johnalen Mae T. Alcantara
DOMT III-I
Submitted to:
Ms. Rose Ann Susi
March 2016

TAGUIG BRANCH
ACKNOWLEDGEMENT
I would like to would like to express my deepest, warmest appreciation and
gratefulness for those people who extended their guidance, concern, and cooperation
for the completion of the training. And thank God for his infinite love and guidance
through my training. For giving me strength and knowledge so I can complete my
training hours.
To my beloved parents, thank you for your love and support throughout my life.
Thank you both for giving me strength to reach for the stars and chase my dreams
To the good office of Social Security System Alabang Branch and also to the
OIC Branch head, Ms. Esmeralda B. Garcia for trusting me in my training. To the
Member Services Section for their unending support, who encouraged us trainees and
guides us during our On-the-Job experience. I shared their expertise with me very
generously and I have learned a lot from them. My thanks and appreciation to this
section mainly Ms. Rosa May Matilla for willing to help me, and above all to their good
companionship.The skills and knowledge which I have gained throughout my practical
training I perceive as very valuable component in my future career development.
To my co-trainee, Mr. El John Margallo, who inspired us trainees in order to strive
and pursue with our training and helping me to get through and sharing his idea during
training experience.

TAGUIG BRANCH
NARRATIVE REPORT
I started the third week of February on Social Security System- Alabang Branch.
A trainee named Blessie briefly introduced me all about the employees and how the
work is done. The Member Service Section has lots of work. Every form that every
employee gave has a designated processing. Its our duty to sort them out. The process
goes like this.
First, sort all the forms if its SE/VM, CAD, MVSCPD and the rest. Every form
must be written correctly in the transmittal list by their name, concern and social security
number. It takes hours to write them depends on how many requests a form. Time to
time, you have to answer calls by asking their social security number, concern and their
full name to be checked at the counter. Most inquiries are about verification. We are
asked not to verify through phone and let them call to other verification hotline. Back to
the transmittal forms, once you have finished transmitting the forms that next thing you
have to do is to ask the pile up forms for Annual Confirmation of Pensioners. This form
must be transmitted right away because the process takes a while which is the same as
for scanning transmittals. We need to transmit and be received to the admin so that the
pensioners got their claims on time.
RIMC01 has the most demanding processes among all forms. You have to write
it on a request form separated by their number of areas and who request it. Then you
have them sign it, which takes time because the counters have to take shifts time to
time. Once youve got them signed, you have to photocopy it one by one and be
encoded by Maam Iccah. Its kind of complicated, but you have to sit and write it
correctly.
Lastly, at the end of the day, all forms must indicate a stamp of the branch head,
which will be signed by Ms. Rosa May and be received by admin the next day.

TAGUIG BRANCH
PROBLEM ENCOUNTERED
Work experience is any experience that a person gains while working in a
specific field or occupation, but the expression is widely used to mean a type of
volunteer work that is commonly intended for young people often students; to get a feel
for professional working environments. The trainees are usually unpaid; travel and food
expenses are sometimes covered by them, but this time it is different. The company
where I have been trained offers allowance which encourages us to work effectively and
efficiently. It is a win-win situation for me because they really trained us really well.
However, I have trouble with their system. The Member Service System (MSS)
department has a bit of technicality in terms of transmitting. Transmittals must already in
a printed material. The searching of the transmittals makes my tasks pile up. I have also
noticed that the photocopier machines takes time to repair, but it is understandable.
Ive quite appreciate the changes in the admin and e-center sections except the MSS
department. They need more machines like printers and photocopiers to lessen their
time to call other trainees which mostly not always available in their seat because others
had given us tasks which us trainees have to work firm.
After all the chaos I have been through, I learned on to it. Every problem that I
have faced during my OJT I have countered it with solutions. That is why we have to
think fast. Use the time wisely, especially in this company, the tasks pile up rapidly.

TAGUIG BRANCH
RECOMMENDATION
I recommend to my department that the transmittal sections must already have
its own computer to encode immediately the daily records of those who have requested
their forms. It looks more presentable rather than writing them. Trainees can type it
directly and correctly throughout the day so whenever there are incoming forms to be
encode we just have to type and at the end of the day, trainees just have to print them
and process them instantly. I also recommend an enough machines like printers,
computers and photocopier machines. It may lessen their time calling trainees which
unavailable.
This is the only thing that I can recommend. After all, Social security system has
upgraded their system from admins to e-center. I have appreciated that the MSS
department had lessen their forms to be transmitted. Overall, Social security system is
an excellent On-the-Job experience.

TAGUIG BRANCH
DOCUMENTATION
The first photo on
the left is the
process
of
transmittals.
The
one the right photo
is my working area.
After I have finished

encoding E-4 and
many other types of
transmittal, I have
to bring it to the
admin. It is in the
second photo in the
right. This is my
receiving are.
Time to time, I have

to answer phone
calls and also at the
same time, I have
to assist Ma'am Mia
from all of her
duties
and
responsibilities.
If I have a bit of a
time, I volunteer
myself to work on
the
verification
counter. This helps
me to know how to
look on a loan,
contribution and to

TAGUIG BRANCH
DOCUMENTATION
This is the only time we can take pictures. I had great time with these awesome friends!
It's really a great time. Thank you with these trainees giving me such a warm welcome.

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Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

In Partial Fulfillment of the

DIPLOMA IN OFFICE MANAGEMENT TECHNOLOGY

Republic of the Philippines

Republic of the Philippines

Republic of the Philippines

Republic of the Philippines

Republic of the Philippines

After I have finished

Time to time, I have

Republic of the Philippines

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