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    HDJDJ

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    Dheeraj Ram Nanguluri
    Hank Kolb has been hired as the director of quality assurance at a company experiencing quality issues producing a zero-defected product on their Greasex line. To set up a continuous improvement program, Hank should first study the fundamental problems with the Greasex production process. He needs to engage senior management in developing quality standards and gaining their full support. Hank can then launch an awareness campaign to empower workers and help them understand the costs of poor quality. In the short term, Hank should focus on collecting machine breakdown data and proposing sanctions for departments not following standards. In the medium to long term, Hank should implement a quality system like ISO 9000 and work with management to verify if Greasex aligns with company goals

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    HDJDJ

    Uploaded by

    Dheeraj Ram Nanguluri
    127 views4 pages
    Hank Kolb has been hired as the director of quality assurance at a company experiencing quality issues producing a zero-defected product on their Greasex line. To set up a continuous improvement program, Hank should first study the fundamental problems with the Greasex production process. He needs to engage senior management in developing quality standards and gaining their full support. Hank can then launch an awareness campaign to empower workers and help them understand the costs of poor quality. In the short term, Hank should focus on collecting machine breakdown data and proposing sanctions for departments not following standards. In the medium to long term, Hank should implement a quality system like ISO 9000 and work with management to verify if Greasex aligns with company goals

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    Hank Kolb has been hired as the director of quality assurance at a company experiencing quality issues producing a zero-defected product on their Greasex line. To set up a continuous improvement program, Hank should first study the fundamental problems with the Greasex production process. He needs to engage senior management in developing quality standards and gaining their full support. Hank can then launch an awareness campaign to empower workers and help them understand the costs of poor quality. In the short term, Hank should focus on collecting machine breakdown data and proposing sanctions for departments not following standards. In the medium to long term, Hank should implement a quality system like ISO 9000 and work with management to verify if Greasex aligns with company goals

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    127 views4 pages

    HDJDJ

    Uploaded by

    Dheeraj Ram Nanguluri
    Hank Kolb has been hired as the director of quality assurance at a company experiencing quality issues producing a zero-defected product on their Greasex line. To set up a continuous improvement program, Hank should first study the fundamental problems with the Greasex production process. He needs to engage senior management in developing quality standards and gaining their full support. Hank can then launch an awareness campaign to empower workers and help them understand the costs of poor quality. In the short term, Hank should focus on collecting machine breakdown data and proposing sanctions for departments not following standards. In the medium to long term, Hank should implement a quality system like ISO 9000 and work with management to verify if Greasex aligns with company goals

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    Case 5: HANK KOLB, DIRECTOR OF QUALITY ASSURANCE

    Arcedo, Lloyd L. Ladja, Johnraja-Zaid M. Mendoza, Sheila Mozenda C. Pangilinan,


    Jayson E.
    I. PROBLEM STATEMENT What can Hank Kolb do to setting up a continuous improvemen
    t program and improve their quality performance on producing a zero-defected pro
    duct? II. CASE ANALYSIS What are the causes of the quality problems on the Greas
    ex line? Display your answer on a fishbone diagram. primary problem is the lack
    of The commitment to achieve an excellent quality product.. The management lacks
    policies and visible support for quality standards. Although they have recently
    hired Hank Kolb to oversee their quality program, which is a good decision, the
    lack of support from senior management for quality is very apparent. It was evi
    dent in launching the Greasex line to gain market share without testing the proc
    esses involved in making the product as well as ensuring safety requirements are
    achieved. They saw quality as only a secondary added value. Fishbone Diagram


    What general steps should Hank follow in setting up a continuous improvement pro
    gram for the company? What problems will he have to overcome to make it work? Ha
    nk Kolb needs to study meticulously the fundamental problems relating to the pro
    cess in making Greasex line from equipment, input goods, and safety requirements.
    He should advise the senior management to be involved in developing quality sta
    ndards and seek full support in the implementation of said standards to change t
    he attitude across the company. Mr. Kolb can then start an awareness campaign to
    empower workers/employees and give them clear understanding regarding the cost
    of poor quality products against the value of good quality processes.
    Series of Actions Hank Kolb can recommend to the Management Define clearly quali
    ty standards and align it with the companys vision mission as a whole Extensive r
    esearch and testing of new products should be done first before launching them i
    n the market. Processes involved should also be reviewed to ensure compliance wi
    th product specifications and readiness of the operations


    Analyze if Greasex product fits strategically with their companys goals and objec
    tives. Perform cost/benefit analysis if better machines are needed or should dis
    continue the product. They could perform a make/buy analysis to determine if the
    y should off-load the production into other companies. This could be advantageou
    s because it could provide an opportunity to remove the problem and provide a qu
    ality product in the quantities needed.

    III.RECOMMENDATIONS Short-term Strategies Mr. Kolb should engage senior manageme


    nt to provide visible support for a quality philosophy that will change the atti
    tude across the company. Then Hank needs to start an awareness campaign that wil
    l allow people to understand the cost of poor quality and the value of good qual
    ity processes. Mr. Kolb needs to focus on short run to get things under control.
    He should start collecting data on why and how the machine breaks down with a m
    inimal staff required to keep the machines running Propose sanctions to departme
    nts and personnel not following quality standards.

    Medium to Long-term Strategies Mr. Kolb should concentrate on the implementing a


    quality system such as ISO standards(ISO 9000) or Six Sigma, where they would d
    evelop policies and processes for purchasing, design, and testing. Mr. Kolb shou
    ld work with senior management to verify some products (i.e. Greasex) area good
    with the companys goals and objectives and perform a make/buy analysis. Create St
    rategic alliances with suppliers and align quality standards with these companie
    s to maintain product quality or minimize defects due to vendor supplies

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