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    Ojt HRM Luxent Hotel

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    Sharlene Bianan
    This document provides a summary of the author's on-the-job training experience at Luxent Hotel. It discusses the hotel's mission to provide excellent service to guests and returns to stakeholders. It also describes the hotel's location and amenities. The summary focuses on the author's rotations in housekeeping and food and beverage departments. In housekeeping, the author learned to clean rooms and bathrooms under the guidance of room attendants. In food and beverage, the author was oriented on the restaurant, rates, and bar. The overall experience provided the author exposure to different hotel operations.

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    Ojt HRM Luxent Hotel

    Uploaded by

    Sharlene Bianan
    6K views6 pages
    This document provides a summary of the author's on-the-job training experience at Luxent Hotel. It discusses the hotel's mission to provide excellent service to guests and returns to stakeholders. It also describes the hotel's location and amenities. The summary focuses on the author's rotations in housekeeping and food and beverage departments. In housekeeping, the author learned to clean rooms and bathrooms under the guidance of room attendants. In food and beverage, the author was oriented on the restaurant, rates, and bar. The overall experience provided the author exposure to different hotel operations.

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    ojt hrm luxent hotel

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    This document provides a summary of the author's on-the-job training experience at Luxent Hotel. It discusses the hotel's mission to provide excellent service to guests and returns to stakeholders. It also describes the hotel's location and amenities. The summary focuses on the author's rotations in housekeeping and food and beverage departments. In housekeeping, the author learned to clean rooms and bathrooms under the guidance of room attendants. In food and beverage, the author was oriented on the restaurant, rates, and bar. The overall experience provided the author exposure to different hotel operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    6K views6 pages

    Ojt HRM Luxent Hotel

    Uploaded by

    Sharlene Bianan
    This document provides a summary of the author's on-the-job training experience at Luxent Hotel. It discusses the hotel's mission to provide excellent service to guests and returns to stakeholders. It also describes the hotel's location and amenities. The summary focuses on the author's rotations in housekeeping and food and beverage departments. In housekeeping, the author learned to clean rooms and bathrooms under the guidance of room attendants. In food and beverage, the author was oriented on the restaurant, rates, and bar. The overall experience provided the author exposure to different hotel operations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6

    ON THE JOB TRAINING REPORT AT LUXENT HOTEL

    51 Timog Ave. South Triangle Quezon City,Metro Manila, Philippines

    A Narrative Report Submitted to:


    MRS. HELEN N. PARTIBLE, MBA

    In Partial Fulfillment of the Requirements for


    the course BSHRM

    A Narrative Report Submitted by:


    BIANAN, SHARLENE RUTH M.

    May 2016

    TABLE OF CONTENTS

    CHAPTER I: INTRODUCTION
    CHAPTER II: THE COMPANY
    A. Mission and Vision
    B. Company Profile
    CHAPTER III: SUMMARY OF OJT EXPERIENCE
    CHAPTER VI: ASSESMENT OF OJT PRACTICUM
    A. New Knowledge
    B. Theories actually seen in the practice
    C. Feedback that can be given to the company or institution
    D. Benefits gained
    E. Problems encountered
    CHAPTER V: APPENDICES
    A. Company Brochure
    B. Copy of endorsement
    C. Copy of training platform
    D. Copy of the signed waiver form
    E. Daily Time Record
    F. Quarterly Performance Appraisal
    G. Certificate of Completion
    H. Gallery

    INTRODUCTION
    Internship or on the job training is one way by which we students are given an opportunity
    to apply the theories and computations that we have learned from school. It also helps us to
    obtain applicable knowledge and skills by performing in actual work setting. Colleges and
    universities require their students to undergo such training within a specific number of hours as
    part of the curriculum.
    For us students, an OJT or internship program provides opportunities to go through the
    actual methodologies of a specific job using the real tools, equipment and documents. In effect,
    the work place becomes a development venue for us student trainee to learn more about our
    chosen field and practice what we have learn from academy.
    On the other hand, a valuable OJT program also profits the companies who accept trainees. First
    OJT or intern provides extra manpower for a less significant labor cost than a regular employee.
    Most of them are all eager to learn the ropes so chances are high that theyll be given a chance to
    work on the same company as an employee after graduating.
    Employers can use this internship strategy as method in recruiting employees. Since the trainer
    or supervisor can follow the trainees progress, he can gauge based on performance, behavior and
    attitude if the trainee will make good recruit after the completion of his internship.
    We trainees can bring fresh ideas into the organization. Given the opportunity to converse our
    minds freely and without fear, we may be able to contribute significantly in brainstorming
    sessions or research and eventually help improve the organizations productivity.
    While training the interns, employers are in fact also teach their employees to guide the
    trainees by stretching their patience, develop teaching skills and make them more sensitive to the
    needs and mind set of the younger generation. The course of supervision also teaches them how
    to share what they know and be receptive to questions. Hence, the internship also becomes an
    avenue in training for future managers of the company.

    II. THE COMPANY


    A. LUXENT HOTEL MISSION
    We are a business hotel that shines at the center of the entertainment city committed to
    excellence by recognizing the value of our team members, giving delightful experience to our
    guests and optimizing returns to our stakeholders.
    LUXENT HOTEL VISION
    To be the preferred premier hotel in Metro Manila, where business and entertainment
    meets.

    B. COMPANY PROFILE

    Luxent Hotel is located along Timog Avenue, very near the rotunda linking to Tomas
    Morato Avenue. Its central location is mere minutes from key government offices, and the
    studios of ABS-CBN Broadcasting Corp. and GMA Network Inc. Further, the area enjoys
    convenient access to main roads that lead to other major cities in the metro, specifcally San Juan,
    Makati, Mandaluyong, and Manila.
    Before, travelers see this part of Manila only and route to other hubs; Luxent Hotel in QC now
    gives reason to make it their base. The ritzy lobby speaks volumes about the hotel experience to
    look forward to arresting but quaintly beautiful. Grand but always accommodating.

    Welcome to a new standard in corporate and leisure travel at a central, convenient location near
    major media networks and key government offices. We will define such standard as elegant,
    practical, and boutique service at par with the most high-end hotels but at very reasonable rates.
    The rooms are spacious, generously furnished, and stylishly decorated. The food is heavenly, and

    the services are deluxe: the ballroom and function venues, indeed, can cater to both high-profile
    events and banquets. And leisure hotspots such as the infinity pool and well-equipped gym
    additionally offer a panoramic view of the bustling neighborhood of Tomas Morato Avenue and
    Timog Avenue.
    At once, Luxent Hotel in Quezon City, Philippines redefines a business trip or a weekend
    getaway in its district.
    Luxent Hotel is a four-star hotel that boasts reasonable rates for its luxurious accommodations.
    Towering 14 stories over the business, shopping, and entertainment centers in Quezon City, the
    hotel provides the greatest value for guests.
    Each tastefully furnished unit assures a comfortable and luxurious stay whether youre visiting
    for a business summit or just eager for a retreat. Experience the services and amenities you
    would expect from a 5-star hotel, complete with free Wi-Fi access and comprehensive security
    system.
    Common room amenities:

    Queen or king beds


    Flat-screen TV with cable channels
    DVD player
    Free Wi-Fi Internet access
    In-room safe
    Refrigerator with mini-bar set-up
    Complimentary coffee and tea-making facility
    Complimentary bottled water with daily replenishment
    Complimentary daily newspaper
    Individually controlled air-conditioning system
    Spacious private bath with hair dryer and vanity mirror
    Telephone facility
    In-room dining

    III. SUMMARY OF THE OJT EXPERIENCE


    Luxent Hotel requires OJTs to rotate in their different departments and also, their
    minimum required total hours of training is 400 hours thats why I had a chance to experience
    the training in their Housekeeping Department. I had my first 100 hours there. I met their room
    attendants, their different staffs, also, the Executive Housekeeper Mr. John Delos Santos and

    their Housekeeping coordinators. At first, I was very shy and I am adjusting to my new
    environment. Especially, living in Manila away from the province. The employees in the hotel
    were very kind. In my first day, the housekeeping Team Leader 3, Mr. Bejay Trinidad oriented
    me about the basics in the hotel. The different name of the places in the hotel, the different
    locations of the guests areas and entertainment areas. In the housekeeping department, Ive
    learned to use an actual vacuum for the room carpet. In my first 3 days in the hotel, I was
    assigned at the lobby area and the guests comfort rooms. At first it was very difficult for me
    because my feet hurts. I need to stand up all day. We are not allowed to loiter around the hotel.
    After 3 days, I was already assigned in the rooms area. I was taught how to clean the rooms
    especially the bathrooms. The room attendants taught me the set-up of amenities in the
    bathroom. The room attendants were very kind. Sometimes they give me water if Im very tired.
    The housekeeping department was really worth it because the Executive Housekeeper always
    make sure that we are always okay and smiling.
    After HK department, I was assigned at the F&B department. The HR endorsed me to one
    of the food attendants there. In my first day, they oriented me about the F&B department, their
    rates and promos, the breakfast buffet and the bar and a la carte. The hotel restaurant was is
    called Garden Caf

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