RECRUITMENT FOR THE POST OF CSO IN OFFICER GRADE 2016: GUIDELINES

SVC Co-operative Bank Ltd., a 109-year old Bank and one amongst the leading top
three Urban Co-operative Banks in the country is hiring talented and ambitious
individuals for the post of Customer Service Officer (CSO) in the Officer Grade of the
Bank.
Eligible candidates are advised to apply online from February 26, 2016 to
March 14, 2016 (inclusive of both days) only through the Banks website
(www.svcbank.com) after carefully going through the instructions contained in this
advertisement. No other means/ mode of application will be accepted.
1. Important Dates
Start date for payment of Registration Gateway

February 26, 2016

Opening date of Online Application Fee

February 26, 2016

Closing date of Online Registration Gateway

March 14, 2016

Last date for payment of Application Fee

March 14, 2016

Tentative Date of Examination

April 23, 2016

2. Eligibility Criteria
Educational Qualifications
(eligibility as on 31.03.2016)

Age Limit
(eligibility as on 31.03.2016)

*Graduation from a recognized University

with second class securing minimum 50%
marks, or
Post Graduate Degree from a recognized
University with second class securing
minimum 50% marks.
32 years **
Not exceeding 32 years
Candidates born not earlier than
01/04/1984 and not later than
31/03/1998 (both dates inclusive) are
eligible to apply.

*In case of candidates where the University has awarded CGPA / GPA score,
the percentage marks shall be arrived at by dividing the total marks obtained by
the candidate in all the subjects in the last two semesters by aggregate maximum
marks in all the subjects irrespective of honors / optional / additional optional
subject.

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* *Age relaxation:
The age norm may be relaxed up to 3 years (35 years) if the candidate has the
following credentials:
Passed JAIIB OR CAIIB-PART - I examination and is working as a Clerk in a
Commercial/Co-operative Bank.
The relaxation shall be equal to the number of completed years of service in other
Banks upto maximum of 3 years, as given below:
Sr.
No.

Category

Qualification

GENERAL

JAIIB / CAIIB - I

GENERAL

JAIIB / CAIIB - I

GENERAL

JAIIB / CAIIB - I

Experience
1 year experience as
Clerk in a
Commercial/Cooperative bank
2 years experience
as Clerk in a
Commercial/Cooperative bank
3 years experience
as Clerk in a
Commercial/Cooperative bank

Relaxation Age
33 years

34 years

35 years

3. IDENTITY VERIFICATION:
In the examination hall as well as at the time of interview, the call letter along
with original and a photocopy of the candidates currently valid photo identity
such as PAN Card/ Passport/ Driving Licence/ Voters Card/ Bank Passbook
with photograph/ Photo identity proof issued by a Gazzetted Officer on official
letterhead/ Photo identity proof issued by a Peoples Representative on official
letterhead/ valid recent Identity Card issued by a recognized College/
University/ Aadhar card with a photograph/ Employee ID/ Bar Council Identity
Card with photograph should be submitted to the invigilator for verification.
The candidates identity will be verified with respect to his/her details on the
call letter, in the Attendance List and requisite documents submitted. If identity
of the candidate is in doubt the candidate may not be allowed to appear for the
Examination.
Ration Card and E-Aadhar card will not be accepted as valid id proof for this
process.
Note: Candidates have to produce in original the photo identity proof and submit
photocopy of the photo identity proof along with Examination call letter as well as
the Interview Call Letter while attending the examination/ interview respectively,
without which they will not be allowed to take up the examination/ interview.
Candidates must note that the name as appearing on the call letter
(provided during the process of registration) should exactly match the
name as appearing on the photo identity proof. Female candidates who have
changed first/last/middle name post marriage must take special note of
this. If there is any mismatch between the name indicated in the Call Letter
and Photo Identity Proof the candidate will not be allowed to appear for the
examination.
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4. HOW TO APPLY:
Candidates can apply online only from February 26, 2016 to March 14, 2016
and no other mode of application will be accepted. The detailed Guidelines /
Procedure are as follows:
A. Online Application Registration
B. Online Payment of Fees
C. Photograph and Signature Upload
A. ONLINE APPLICATION
Application fee: Rs. 600/- (Non refundable)
1. The process of online application form and payment towards recruitment
application fees can be made from February 26, 2016 to March 14, 2016.
2.

The
payment
can
be
made
by
using
Debit
Cards
(RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet Banking, IMPS,
Cash Cards/ Mobile Wallets by providing information as asked on the screen.

3. Before registering their applications on the website, candidates should

possess a valid e-mail id. In case the candidate does not have a valid e-mail id,
he/ she will have to create a new email id before applying online
4. Candidates should fill in the details in the Online Application at the
appropriate places very carefully. Candidates are advised to verify every field
filled in the application. The name of the candidate should be spelt correctly in
the application as it appears in the identity proof/Certificate/Marksheets &
PAN Card.
5. Candidates are first required to go to the Banks website www.svcbank.com
and click on the Career Section. No other means/mode of application is
acceptable.
6. Then click Recruitment for the post of CSO (Officer Grade) 2016-2017.
Then click on the option "APPLY ONLINE" which will open a new screen.
7. To register application, choose the tab "Click here for New Registration"
and enter Name, Contact details and Email-id. A Provisional Registration
Number and Password will be generated by the system and displayed on the
screen. Candidate should note down the Provisional Registration Number and
Password. An Email & SMS indicating the Provisional Registration number
and Password will also be sent.
8. In case the candidate is unable to complete the application form in one go, he
/ she can save the data already entered by choosing "SAVE AND NEXT" tab.
Prior to final submission of the online application candidates are advised to
use the "SAVE AND NEXT" facility to verify the details in the online
application form and modify the same if required. Visually Impaired
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candidates should fill the application form carefully and verify/ get the details
verified to ensure that the same are correct prior to final submission.
9. Candidates are advised to carefully fill and verify the details filled in the
online application themselves as no change will be possible/ entertained after
clicking the FINAL SUBMIT BUTTON.
10. Name of the candidate or name of his /her Father/ Husband etc. should be
spelt correctly in the application as it appears in the Identity
Proof/Certificates/ Mark sheets. Any change/alteration found may disqualify
the candidature.
11. Validate your details and Save your application by clicking the 'VALIDATE
YOUR DETAILS' and 'SAVE & NEXT' button.
12. Candidates can proceed to upload Photo & Signature as per the specifications
given in the Guidelines for Scanning and Upload of Photograph and Signature
detailed under point "E".
13. Candidates can proceed to fill other details of the Application Form.
14. Click on the Preview Tab to preview and verify the entire application form
before clicking on FINAL SUBMIT.
15. Modify details, if required, and click on 'FINAL SUBMIT' only after verifying
and ensuring that the photograph, signature uploaded and other details filled
by you are correct.
16. Click on 'PAYMENT' Tab and proceed for payment.
17. Click on 'SUBMIT' button.
After Final Submission of the online application, candidates are required to
immediately take a printout of the online application using the above
registration number and password. The printout of application form is
mandatorily required to be submitted at the time of interview. DO NOT SEND
THE APPLICATION FORM TO THE BANK.
D. PAYMENT OF FEES ONLINE MODE:
Application fee: Rs. 600/- (Non refundable)
1.

The application form is integrated with the payment gateway and the
payment process can be completed by following the instructions.

2.

The
payment
can
be
made
by
using
Debit
Cards
(RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet Banking, IMPS,
Cash Cards/ Mobile Wallets by providing information as asked on the screen.

3. After submitting your payment information in the online application form,

PLEASE WAIT FOR THE INTIMATION FROM THE SERVER. DO NOT PRESS
BACK OR REFRESH BUTTON IN ORDER TO AVOID DOUBLE CHARGE
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4.

On successful completion of the transaction, an e-Receipt will be generated.

5. Non-generation of 'E-Receipt' indicates PAYMENT FAILURE. On failure of

payment, Candidates are advised to login again using their Provisional
Registration Number and Password and repeat the process of payment.
6.

Candidates are required to take a printout of the e-Receipt and online

Application Form containing fee details. Please note that if the same cannot
be generated, online transaction may not have been successful.

7.

For Credit Card users: All charges are listed in Indian Rupee. If you use a nonIndian credit card, your bank will convert to your local currency based on
prevailing exchange rates.

8.

To ensure the security of your data, please close the browser window once
your transaction is completed.

9.

There is facility to print application form containing fee details after payment
of fees.

E. PHOTOGRAPH & SIGNATURE SCAN AND UPLOAD

In case the face in the photograph or signature is unclear, the application may
be rejected.
Candidate may edit the application and re-upload the photograph/ signature in
such case.

Photograph Image:
Photograph must be a recent passport size colour picture.
The picture should be in colour, against a light-coloured, preferably white,
background.
Look straight at the camera with a relaxed face.
If the picture is taken on a sunny day, have the sun behind you, or place
yourself in the shade, so that you are not squinting and there are no harsh
shadows.
If you have to use flash, ensure there's no "red-eye".
If you wear glasses make sure that there are no reflections and your eyes can
be clearly seen.
Caps, hats and dark glasses are not acceptable. Religious headwear is allowed
but it must not cover your face.
Dimensions 200 x 230 pixels (preferred).
Size of file should be between 20kb-50kb.
Ensure that the size of the scanned image is not more than 50KB. If the size of
the file is more than 50KB, then adjust the settings of the scanner such as the
DPI resolution, no. of colours etc., during the process of scanning.

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Signature Image:
The applicant has to sign on white paper with Black Ink pen.
The signature must be signed only by the applicant and not by any other
person.
The Applicants signature obtained on the call letter and attendance sheet at
the time of the examination should match the uploaded signature. In case of
mismatch, the candidate may be disqualified.
Dimensions 140 x 60 pixels (preferred).
Size of file should be between 10kb 20kb.
Ensure that the size of the scanned image is not more than 20KB.
Scanning the Photograph & Signature:
Set the scanner resolution to a minimum of 200 dpi (dots per inch).
Set Color to True Color.
File Size as specified above.
Crop the image in the scanner to the edge of the photograph/signature, then
use the upload editor to crop the image to the final size (as specified above).
The image file should be JPG or JPEG format. An example file name is: image01
.jpg or image01 .jpeg Image dimensions can be checked by listing the folder
files or moving the mouse over the file image icon. Candidates using MS
Windows/MS Office can easily obtain photo and signature in .jpeg format not
exceeding 50KB & 20KB respectively by using MS Paint or MS Office Picture
Manager. Scanned photograph and signature in any format can be saved in .jpg
format by using 'Save As' option in the File menu and size can be reduced
below 50KB (photograph) & 20KB (signature) by using crop and then resize
option [Please see point (i) & (ii) above for the pixel size] in the 'Image' menu.
Similar options are available in other photo editor also.
If the file size and format are not as prescribed, an error message will be
displayed.
While filling in the Online Application Form the candidate will be provided
with a link to upload his photograph and signature.
Procedure for Uploading the Photograph and Signature:
There will be two separate links for uploading Photograph and Signature.
Click on the respective link "Upload Photograph / Signature".
Browse & Select the location where the Scanned Photo/ Signature file has been
saved.
Select the file by clicking on it.
Click the 'Upload' button

NOTE: Please note that all the particulars mentioned in the online application
including Name of the Candidate, Category, Date of Birth, Address, Mobile
Number, Email ID, Centre of Examination, etc. will be considered as final and no
change/modifications will be allowed after submission of the online application
form. Candidates are hence advised to fill in the online application form with
utmost care as no correspondence regarding change of details will be
entertained. The Bank will not be responsible for any consequences arising out
of furnishing of incorrect and incomplete details in the application or omission
to provide the required details in the application form. An online application
which is incomplete in any respect such as without proper size photograph and
signature uploaded in the online application form/ unsuccessful fee payment
will not be considered as valid. Candidates are advised in their own interest to
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apply on-line much before the closing date and not to wait till the last date for
depositing the fee / intimation charges to avoid the possibility of disconnection/
inability/ failure to log on to the website on account of heavy load on
internet/website jam. The Bank does not assume any responsibility for the
candidates not being able to submit their applications within the last date on
account of the aforesaid reasons or for any other reason .Please note that the
above procedure is the only valid procedure for applying. No other mode of
application or incomplete steps would be accepted and such applications would
be rejected. Any information submitted by an applicant in his/ her application
shall be binding on the candidate personally and he/she shall be liable for
prosecution/ civil consequences in case the information/ details furnished by him/
her are found to be false at a later stage.
5. Call Letters:
Candidates will have to visit the Banks website www.svcbank.com for
downloading call letters for online examination. Intimation for downloading call
letter will also be sent through email/SMS. Once the candidate clicks the relevant
link, he/she can access the window for call letter download. The candidate is
required to use (i) Registration Number/Roll Number, (ii) Password/Date of
Birth for downloading the call letter. Candidate needs to affix recent recognizable
photograph on the call letter preferably the same as provided during registration
and appear at the examination centre with (i) Call Letter (ii) Photo Identity Proof
as stipulated in clause 3 of this advertisement and also specified in the call letter
and (iii) Photocopy of the same Photo Identity Proof as brought in original.
6. At the Examination Centre
Candidates are required to bring the following to the examination centre:
Print out of Call Letter (which has to be downloaded by the candidate using the
registration number and password obtained at the time of registration of online
application). A recent passport size photograph of the candidate has to be
affixed on the Call Letter.
You are required to carry with you your currently valid photo identity proof
(original) i.e. PAN Card/Passport/Driving license/Voter-ID. If you are unable to
produce any photo-identity (original), you will not be allowed to appear for the
test.
Without the above mentioned documents the candidate will not be
admitted for the examination.
Candidates reporting late: i.e. after the reporting time specified on the call
letter for Examination will not be permitted to take the examination. The
reporting time mentioned on the call letter is prior to the Start time of the test.
Though the duration of the examination is 2 hours (120 minutes), candidates
may be required to be at the venue for about 4 hours including the time required
for completion of various formalities such as verification and collection of
various requisite documents, logging in, giving of instructions, etc.
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7. Choice of Region and Centers for examination:

Online Exam for the post of Customer Service Officer (CSO) in Officer
Grade will be conducted in centres at following location:
Sr. No.
1

Location
Mumbai

Centres
Mumbai / Navi Mumbai / Thane

a) The examination will be conducted online in venues given in the

respective call letters.
b) Any request for change of centre for examination/ interview shall NOT be
entertained.
c) Bank, however, reserves the right to cancel any of the Examination
Centres and/ or add some other Centres, at its discretion, depending
upon the response, administrative feasibility, etc. Bank also reserves the
right to allot the candidate to any centre (either within the state or
outside the state) other than the one he/she has opted for.
d) Choice of centre once exercised by the candidate will be final. If sufficient
number of candidates do not opt for a particular centre for "Online"
examination, Bank reserves the right to allot any other adjacent centre to
those candidates OR if the number of candidates is more than the capacity
available for online exam for a centre, Bank reserves the right to allot any
other centre (either within the state or outside the state) to the candidate.
e) Candidate will appear for the examination at an Examination Centre at his
/ her own risk and expenses and the Bank will not be responsible for any
injury or losses, etc. of any nature.
8. Candidates will have to appear for ONLINE examination to be conducted by
the Bank. The successful candidates will be called for an interview. Subject to
their being medically fit for employment, the selected candidates will be
initially appointed on probation. The Bank reserves the right to reject any
application without assigning any reason and no correspondence in this regard
will be entertained.
9. Vacancies will be filled in at the existing and proposed branches of the Bank.
10. The data /information once submitted by the candidate in the online
application form will be considered as final and cannot be changed at a later
stage. The application fee once paid will NOT BE refunded on any account nor
would be held in reserve for any future examination or selection. The
application fee shall also NOT BE refunded in case the application is rejected /
not considered by the Bank.
11. The Bank takes no responsibility for any delay in submission of online
applications or communication. Candidates in their own interest are advised to
ensure
that
online
payment
through
Debit
Cards
(RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet Banking, IMPS, Cash
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Cards/ Mobile Wallets has been successfully remitted as per above

instructions and submit the online applications well before the last date.
12. Candidates are advised to ensure that they fulfill the parameters of
qualifications and age as prescribed above. Candidates, who do not fulfill the
prescribed eligibility criteria, may be disqualified at any stage of the
recruitment process.
13. The monthly Gross Salary for the post of Customer Service Officer in Officer
Grade will be Rs. 22,600/- approximately.
14. Syllabus for examination will comprise of Reasoning, Quantitative Aptitude,
English Language and General Awareness.
ACTION AGAINST CANDIDATES FOUND GUILTY OF MISCONDUCT.
Candidates are advised in their own interest that they should not furnish any
particulars that are false, tampered with or fabricated and should not suppress any
material information while submitting online application.
At the time of examination, interview or in a subsequent selection procedure, if a
candidate is (or has been) found guilty of:
i. Using unfair means or
ii. Impersonating or procuring impersonation by any person or
iii. Misbehaving in the examination/interview hall or disclosing ,
publishing , reproducing, transmitting, storing or facilitating
transmission and storage of contents of the test(s) or any information
therein in whole or part thereof in any form or by any means, verbal or
written, electronically or mechanically for any purpose or
iv. Resorting to any irregular or improper means in connection with
his/her candidature or
v. Obtaining support for his/her candidature by any unfair means or
vi. Carrying mobile phones or similar electronic devices of communication
in the examination/interview hall.
Such a candidate may, in addition to rendering himself/herself liable to criminal
prosecution, be liable:
a. To be disqualified from the examination for which he/she is a
candidate.
b. To be debarred, either permanently or for a specified period, from any
examination conducted by our Bank.
c. For termination of service, if he/she has already joined our Bank.
GENERAL INFORMATION:
1. The possibility for occurrences of some problem in administration of the
examination cannot be ruled out completely which may impact test delivery
and/or result from being generated. In that event, every effort will be made to
rectify the problem, which may include shifting the candidates to the other
centers or conduct another examination, if considered necessary. Decision of
the Bank in this regard shall be final. Candidates not willing to accept such
change shall lose his/her candidature for this exam.
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2. If the examination is held in more than one session, the scores across various
sessions will be equated to adjust for slight differences in difficulty level of
different test batteries used across sessions. More than one session may be
required if the nodes capacity is less or some technical disruption takes place
at any centre or for any candidate.
3. SVC Co-operative Bank Ltd. would be analyzing the responses (answers) of
individual candidates with those of other candidates to detect patterns of
similarity of right and wrong answers. If in the analytical procedure adopted
by the Bank in this regard, it is inferred/ concluded that the responses have
been shared and scores obtained are not genuine/ valid, The Bank reserves
the right to cancel the candidature of the concerned candidates and the result
of such candidates (disqualified) will be withheld.
4. Process for Arriving at Scores
The Scores of Online Examination are obtained by adopting the following
procedure:
a. Number of questions answered correctly by a candidate in each
objective test is considered for arriving at the Corrected Score after
applying penalty for wrong answers.
b. The Corrected Scores so obtained by a candidate are made equivalent to
take care of the minor difference in difficulty level, if any, in each of the
objective tests held in different sessions to arrive at the Equated Scores*
*Scores obtained by candidates on any test are equated to the base form by
considering the distribution of scores of all the forms.
c. Test-wise scores and scores on total is reported with decimal point upto
two digits.
Note: Cutoffs are applied in two stages:
i.
on scores in individual tests
ii. on Total Score
5. Instances for providing incorrect information and/or process violation by a
candidate detected at any stage of the selection process will lead to
disqualification of the candidate from the selection process and he/she will
not be allowed to appear in any SVC Co-operative Bank Ltd. recruitment
process in the future. If such instances go undetected during the current
selection process but are detected subsequently, such disqualification will
take place with retrospective effect.
6. Not more than one application should be submitted by any candidate. In case
of multiple Applications only the latest valid (completed) application will be
retained and the application fee/ intimation charges paid for the other
multiple registration(s) will stand forfeited.
7. Decision of the Bank in all matters relating to recruitment will be final and
binding on the candidate. No correspondence or personal enquiries shall be
entertained by the Bank, in this regard.
************

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