REQUEST FOR PROPOSAL

For

HAAD Mobile Application

Development and Support

RFP # no: 16/S/HAAD/PT/2014

Bid issue date: April 22, 2014

Deadline for submission of proposals: May 20 ,2014
Closing time: 02:00 pm

RFP no.: 16/S/HAAD/PT/2014

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TABLE OF CONTENTS
SECTION A.
1.1.
1.2.
1.3.
1.4.
A.
B.
1.5.
1.6.
1.7.
1.8.
1.9.
1.10.
1.11.
1.12.
1.13.
1.14.
A.
B.
1.15.
1.16.
1.17.
1.18.
1.19.
1.20.

TIMETABLE / DEADLINES ................................................................................................................... 6

PACKING AND LABELING OF PROPOSALS .............................................................................................. 6
SUBMISSION OF PROPOSALS .............................................................................................................. 6
PROPOSAL CONTENTS ...................................................................................................................... 7
TECHNICAL OFFER ............................................................................................................................ 7
FINANCIAL OFFER ............................................................................................................................. 8
BID BOND ...................................................................................................................................... 8
RFP TERMS AND CONDITIONS ............................................................................................................ 8
VALIDITY OF PROPOSAL ..................................................................................................................... 8
INCOMPLETE AND LATE OFFERS ......................................................................................................... 8
INQUIRIES ....................................................................................................................................... 8
ALTERATION OF PROPOSALS .............................................................................................................. 9
ELIGIBLE BIDDERS ............................................................................................................................ 9
COSTS FOR PREPARING PROPOSALS ..................................................................................................... 9
CLARIFICATION ................................................................................................................................ 9
EVALUATION OF PROPOSALS .............................................................................................................. 9
TECHNICAL EVALUATION OF BIDS ........................................................................................................ 9
FINANCIAL EVALUATION OF BIDS......................................................................................................... 9
AMENDMENTS ................................................................................................................................ 9
CONFIDENTIALITY ............................................................................................................................ 9
OWNERSHIP OF PROPOSALS.............................................................................................................10
BID CANCELLATION ........................................................................................................................10
BIDDERS RESPONSIBILITIES .............................................................................................................10
AWARD ........................................................................................................................................10

SECTION B.
2-1
2-2
2-3
2-4
2-5
2-6

INSTRUCTIONS TO BIDDERS ........................................................................................ 6

TERMS OF REFERENCE .............................................................................................. 11

GENERAL BACKGROUND OF HAAD...................................................................................................11

PURPOSE OF RFP...........................................................................................................................11
RESULTS TO BE ACHIEVED BY THE VENDOR / CONSULTANT / SERVICE PROVIDER .......................................11
PROJECT OVERVIEW .......................................................................................................................11
PROJECT DURATION .......................................................................................................................12
PROJECT SCOPE .............................................................................................................................12

SECTION C.
ARTICLE 1.
ARTICLE 2.
ARTICLE 3.
ARTICLE 4.
ARTICLE 5.
ARTICLE 6.
ARTICLE 7.
ARTICLE 8.
ARTICLE 9.
ARTICLE 10.
ARTICLE 11.
ARTICLE 12.
ARTICLE 13.
ARTICLE 14.
ARTICLE 15.

DRAFT CONTRACT AGREEMENT AND CONDITIONS .................................................... 32

SUBJECT ................................................................................................................................32
STRUCTURE OF THE CONTRACT..................................................................................................32
CONTRACT VALUE ..................................................................................................................32
COMMENCEMENT DATE ..........................................................................................................32
PERIOD OF EXECUTION & MAINTENANCE ...................................................................................33
PERSONNEL ...........................................................................................................................33
INFORMATION TO BE PROVIDED TO THE VENDOR .........................................................................33
REPORTING ...........................................................................................................................33
PAYMENTS ............................................................................................................................34
CONTRACT PRICE ....................................................................................................................34
CONTACT ADDRESSES ..............................................................................................................34
PERFORMANCE BOND .............................................................................................................34
INTELLECTUAL PROPERTY .........................................................................................................34
NON-ASSIGNMENT .................................................................................................................35
VENDORS OBLIGATION ...........................................................................................................35
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ARTICLE 16.
ARTICLE 17.
ARTICLE 18.
ARTICLE 19.
ARTICLE 20.
ARTICLE 21.
ARTICLE 22.
ARTICLE 23.
ARTICLE 24.

CONTRACTING AUTHORITY ACKNOWLEDGEMENT ........................................................................36

CONFIDENTIALITY ...................................................................................................................36
PENALTIES .............................................................................................................................36
TAXES ...................................................................................................................................36
TERMINATION ........................................................................................................................36
CORRECTIVE ACTION ...............................................................................................................36
GOVERNING LAW AND LANGUAGE ............................................................................................36
ENTIRE AGREEMENT ...............................................................................................................36
DISPUTE SETTLEMENT .............................................................................................................37

ANNEX I TECHNICAL EVALUATION CRITERIA ................................................................................... 38

ANNEX II FINANCIAL EVALUATION TEMPLATE ................................................................................ 39
ANNEX III SERVICE LEVEL AGREEMENT ........................................................................................... 40
ANNEX IV PROBLEM ESCALATION GUIDELINE ................................................................................. 41
ANNEX V PROJECT PHASES & DELIVERABLES .................................................................................. 42
ANNEX VI HAAD CURRENT APPLICATIONS AND SERVICES ............................................................... 43

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RFP no.: 16/S/HAAD/PT/2014

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The complete Request for Proposal shall include the following:

Section A:
Instructions to Bidders
Section B:
a. Terms of Reference (Technical requirements/ specifications)
b. Financial Proposal (To be submitted by the bidder in the Financial offer using the
template Provided)
Section C:
Draft Contract Agreement and Conditions
Annexes:
Annex I: Technical Evaluation Criteria
Annex II: Financial Template
Annex III: Service Level Agreement
Annex IV: Problem Escalation Guideline
Annex V: Project Phases & Deliverables
Annex VI: HAAD Applications and services offered

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Definitions and Abbreviations:

The terms used herein this RFP and the subsequent contract shall have the following
meanings:
ADSIC

Abu Dhabi Systems and Information Centre

App

Mobile Application

Bidder

A legal entity entitled to submit proposal in respond to this bid

BRD

Business Requirements Document

Consultant / Vendor
Contracting Authority/ HAAD

The awarded bidder selected to perform the projects scope of

work
Health Authority- Abu Dhabi

Cross-platform compatibility

Software/App that can run on multiple types of platform.

Days

Calendar days

Dedicated Mobile Web App

A website that is tailored to function on a mobile device.

GIS

Geographic Information System

Government

Government of Abu Dhabi.

GPS

Global Positioning System

Hybrid App
IPC

Its a type of application has cross-platform compatibility but can

still access a phones hardware
International Patient Care

MEAP

Mobile enterprise application platform

N/A

Not Applicable

Native App
OS

Is a smartphone application that is coded in a specific programming

language, such as Objective C for iOS and Java for Android
operating systems
Operating system

RAR

Readiness Assessment Reports

RFP

Request for Proposal

SDD

System Design Documents

Service/ project

The specified Scope specified herein Section B of this RfP

TFS
ToR

Team Foundation Server, Microsoft product which provides source

code management.
Terms of Reference

TRR

Technology Recommendation Report

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Section A. Instructions to Bidders

In submitting proposals, bidders must comply with all instructions contained in this RfP document.
Failure to submit a proposal containing all the specified information and documentation (incl. all
completed forms and templates, and a declaration that the entire specified ToR will be accepted)
within the stated submission deadline will lead to rejection of the proposal.

1.1.

Timetable / Deadlines
Subject

Date

Deadline for requesting clarifications from the HAAD

May 07 , 2014

Last date for issuing clarifications by the HAAD

May 11 2014

Deadline for submission of proposals

May 20, 2014

Public Bid opening of technical proposals to all participated

Bidders in the Tender

Date: May 21, 2014

Terms for attending the Public Bid opening Session:

The bidders representative who wishes to attend the Public
Bid opening should hold authorization letter stating his ID
no. (Passport no.) Signed and stamped by the authorized
person in his Company.

1.2.

Time: 10:00 am
Venue: Meeting room
2nd floor HAAD
building (address
stated below in Article
3/Section A)

Packing and Labeling of Proposals

Each submitted proposal must comprise a Technical offer and a Financial offer, each of which must
be submitted separately (see clause 03). Each technical offer and financial offer must contain one
original, clearly marked "Original", and 2 copies, each marked "Copy". Failure to respect the
requirements in clauses 03 and 04 will constitute a formal error and will result in the rejection of the
proposal.

1.3.

Submission of Proposals

Proposals must be submitted either by recorded delivery (official postal service) or hand delivery
directly to the Contracting Authority in return for a signed and dated receipt to the following address:
Mr. Saif Khalifa Ahmed Saif Al Suwaidi
Section Head of Procurement
Health Authority Abu Dhabi
P.O. Box 5674
2 nd floor Procurement Section
Proposals submitted by any other means (i.e. facsimile or e-mail) will be rejected.
Proposals must be submitted using the double envelope system, i.e., in an outer envelope containing
two separate, sealed envelopes, one marked "Envelope A - Technical offer" and the other "Envelope B
- Financial offer". All parts of the proposal other than the financial offer must be submitted in Envelope
A.

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Abiding from these rules (e.g., unsealed envelopes or references to price in the technical offer) is to
be considered a breach of the rules, and will lead to rejection of the proposal.
The outer envelope should carry the following information:
a)

The address for submission of proposal indicated above;

b)

The reference code of the bid to which the bidder is responding (16/S/HAAD/PT/2014)

c)

The name of the bidder.

The pages of the Technical and Financial offers must be numbered.

1.4.
A.

Proposal Contents
Technical offer
Document Title

Check List
Y/N

Table of Contents, including page numbers.

Full contact details of the key person in the company in case of any
clarification requirements.
*Letter of Submission on Contractors letterhead signed and stamped
by the person in charge or the Contractors authorized representative
acknowledging the Contractors agreement to the terms and conditions
of this RFP and certifying that all information offered in the submitted
proposal are true, accurate, and complete.
*An executive summary & Technical approach, demonstrating the
bidders understanding of the projects requirements,etc)
requirements and the proposed solution for such project.
Audited Financial Statements for the past two years.
Copy of valid trade license/ Legal registration documents/agency
registration in UAE.
Bidders project team organisation chart.
Business references for at least three (3) projects of similar nature
executed in the UAE/GCC that shows that the bidder has a satisfactory
performance record. Business References can be either copies of
contracts (i.e., pages that shows the agreement and scope of work) or
letter of references from entities for which the bidder has performed
services of similar nature, to demonstrate the bidders capability of
meeting the projects requirements. Bidder is required to include
details of points of contact (name, address, telephone number, etc.)
for such references.
Soft copy of the Technical proposal ONLY (with No reference to
commercial offer).
*Unconditional bid Bond
Detailed CVs for the key experts and project team showing the
number of staff involved in the project implementation, full time or
part time and the time allocated to the project, per staff.
Project Time schedule of the management's plan for the activities
and the proposed solution.
* Note: After the bid opening of the TECHNICAL proposals and in case any bidder did not
submit the required documents stated above, the proposal will be administratively rejected
without further consideration for review.
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REVEALING THE FINANCIAL OFFER IN TECHNICAL OFFER WILL LEAD TO THE IMMEDIATE
REJECTION OF THE PROPOSAL.
Failure to submit the bid bond on time of the closing of the tender submission will lead to
immediate rejection of the proposal.

B.
Financial offer
The Financial offer must be presented as an amount in U.A.E currency (AED), inclusive of all
applicable tariffs and /or taxes and must be submitted using the attached template (Annex IIFinancial Template). Bidder has to provide the prices showing the price per item and the total cost.
Bidder has to provide the prices using the financial offer template.
Payments under this contract will be made in U.A.E currency (AED).

1.5.

Bid Bond

The bidder must submit a bid bond with an amount of AED 24,000 (Twenty Four Thousands Dirham)
enclosed in the technical proposal. The bond shall be unconditional, valid for 120 days starting from
the closing date of proposal submission and addressed to the Health Authority Abu Dhabi. Priority
for issuing the Bid bonds in UAE should be from an Abu Dhabi Banks. The bid bond will be returned
back to bidders after the evaluation and awarding processes are completed. The Bid Bond will be
forfeited for the benefit of the Contracting Authority in case the bidder withdraws prior to the lapse
of the 120 days validity. The Bid Bond shall be returned back to the bidders as follows:
-

1.6.

To those who are not awarded this RFP;

In case the Contracting Authority cancels this RFP; and
To the bidder who is awarded this RFP on condition that the contract is signed.

RFP terms and conditions

Failure to accept the terms and conditions of the RFP at time of award may result in awarding the
contract to the next bidder.

1.7.

Validity of proposal

Proposal must remain valid and open for the acceptance of HAAD for 90 days from the RFP closing
date. Proposals specifying shorter acceptance period will be considered non- responsive proposal.

1.8.

Incomplete and Late Offers

Incomplete and late proposals will not be accepted. It is the bidder responsibility to ensure that the
proposal is submitted complete, on time and in accordance to the RFP terms and conditions. Late
proposals shall be returned back unopened.

1.9.

Inquiries

Bidders may submit questions in writing either through fax or e-mail to the following address as in
the table 1.1 above before the deadline for submission of proposals,:
Contact name
Address
Fax No .
E-mail

: Ms. Dina Mohsen

Procurement Officer
: Health Authority Abu Dhabi
: +971 24193692
: [email protected]

Note: Responses to bidders inquiries will be published on HAAD website. Bidders are
requested to regularly check HAAD website for tender updates.
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1.10. Alteration of Proposals

Any clarification to be issued by the Contracting Authority will be communicated in writing to all the
bidders before the deadline for submission of proposals. No further clarifications will be given after
this date.
Any prospective bidders seeking to arrange individual meetings with the Contracting Authority
concerning this contract during the bidding period may be excluded from the bidding procedure.

1.11. Eligible Bidders

Bidder considered eligible to submit proposal is defined as the entity /organization that is legally
registered to do business and can provide a valid certificate of legal registration/ trade registration
licence.

1.12. Costs for preparing proposals

Under no circumstances will HAAD be liable for any costs incurred in connection to the preparation
and submission of the proposal even if the Contracting Authority decides to reject all the proposals or
cancel the bid.

1.13. Clarification
During the evaluation process, HAAD may request additional information from bidders if it is
necessary for further clarification in regards to the submitted proposal.

1.14. Evaluation of proposals

Evaluation process aims to select the responsible bidder whose proposal is technically superior at
reasonable price.

The weight of the technical factors = 70 %

The weight of the price = 30 %

Only proposals with average scores of at least 70 points qualify for the financial evaluation
A. Technical evaluation of bids
The quality of each technical offer will be evaluated in accordance with the evaluation factors
specified in (Annex I) of this bidding document. No other award criteria will be used. The award
criteria will be examined in accordance with the requirements indicated in the Terms of Reference.
B. Financial evaluation of bids
Upon completion of the technical evaluation, the financial offer, for those bidders who passed the
technical evaluation stage, will be opened.

1.15. Amendments
During the proposal submission period, if the Contracting Authority decides to modify/ change any
requirement/s of the RFP, then the modification/s shall be released through the issuance of an
amendment to the RFP. Amendment will be issued in writing and will be sent to all bidders.

1.16. Confidentiality
The entire evaluation procedure is confidential and all proposals are for official use only and may be
communicated neither to the bidders nor to any party other than the Contracting Authority.

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1.17. Ownership of proposals

The Contracting Authority retains ownership of all proposals received under this bidding procedure.
Consequently, bidders have no right to have their proposals returned to them.

1.18. Bid Cancellation

HAAD has the right at any stage in the bidding process to cancel the whole bid without the need to
give a justified reason to any of the bidders. Bidders will be notified in writing of the cancellation by
the Contracting Authority.

1.19. Bidders Responsibilities

It is bidders responsibility to examine all of the RfPs terms and conditions and to request for
clarification from the Contracting Authoritys (only to the contacts mentioned in this RfP in writing)
for unclear or vague statements, if any. It shall be bidders responsibility if his proposal is eliminated
due to submission of unclear, improper, incomplete or loose proposals

1.20. Award
Successful bidder will be notified in writing of the award. An award is not a contract and can be
withdrawn at any time by HAAD prior to its signing of a definitive contract. Successful bidder will be
required to sign at the completion of the selection process to sign a formal agreement on such terms
and conditions as per HAADs standard terms. The final agreement will stipulate that the application
software and the recommended hardware configuration specified will satisfy the functions as stated
in the RFP. Vendors should also be aware that the following documents would be included as
attachments to the final contract:

this RFP

the vendors proposal and attachments

any other official correspondences between the authorized persons only from both parties in
terms of emails, letters and faxes that may be used to convey clarifications, commitments or
requirements between HAAD and the selected Bidder.

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Section B. Terms of Reference

2-1

General Background of HAAD

The Health Authority - Abu Dhabi (HAAD) is a local governmental entity established by a special
Decree (01/2007); it was previously known as "The General Authority of Health Services for the
Emirate of Abu Dhabi", the main function(s) of HAAD is to regulate the Healthcare Sector within the
Emirate of Abu Dhabi, both Public and Private, through Policies, Laws, Regulations, Inspections and
Audits. The corporate office of HAAD is located in the capital of UAE, Abu Dhabi.
HAAD regulates healthcare services delivered by more than 800 healthcare facilities in the Private
Sector.
HAAD is responsible for licensing, quality control and in regulating all the health care facilities and
health professionals in the Emirate of Abu Dhabi, with the vision of developing health communities,
and to monitor healthcare facilities so that they deliver high quality healthcare services in accordance
with the best international practices and quality standards to its population.

2-2

Purpose of RFP

HAAD is seeking proposals from experienced and qualified firms to build and develop a secure
Mobile Enterprise Application Platform (MEAP) for mobile application(s) for the HAAD current
business applications and provide a continuous support for 12 months (one year), which is
compatible with most mobile platforms and devices.

2-3

Results to be achieved by the Vendor / Consultant / Service Provider

HAAD has many current applications and systems that are used across all business functions that do
not have mobile interface. HAAD seeks to build and develop a secure Mobile Enterprise Application
Platform (MEAP) and interface for HAAD current business applications and provide a consolidated
view with interactive access and integration with current systems and applications at HAAD. This
MEAP platform should support multiple operating systems iOS, Android, BlackBerry, Tizen and
Windows Phone.

2-4

Project Overview
A- Introduction

HAAD is embarking on transformational stage to achieve Abu Dhabi government strategic objectives
and improve government services, customer experience and satisfaction. As part of that effort HAAD
is executing multiple strategic initiatives, and building up capabilities the subject of this RFP address
those objectives by capitalizing investment on Enterprise Mobility platform, that is capable of
providing services through different mobile platforms.

B- Project Objectives
The purpose of issuing this RFP is to select a competent and highly qualified bidder, who has
sufficient experience in supply, installation, implementation, developing, designing, and training
and continues on site operation and improvement for one year of Mobile Enterprise Platform.
This will serve HAADs business and the public users to access our mobile services as well as
web services.
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C- Project Constraints and Assumptions

The bidder must have experience in Android application development, Android SDK and APIs,
Java, C, and C++.
The bidder must have experience in Objective C, iOS application development for iPhone, iPad
and iPod Touch.
The bidder must have experience in Microsoft Apps (C#, Visual Basic, XAML).
The bidder must have experience in Mobile Web Apps (HTML5, CSS3, JavaScript and jQuery).
The bidder should have experience with large data sets and various data formats (XML, KML,
CSV), JSON and web services and APIs.
The bidder should demonstrate experience in similar projects in UAE or GCC.

2-5

Project Duration
The duration of this project should be 5 months from the date of contract signatures. And
provide a continuous support for 12 months (one year) from delivery and acceptance of the
project deliverables.

2-6

Project Scope
A- Software & Hardware
The scope of services includes purchase, Business requirement Anslysis, delivery, installation,
develop, train and support of MEAP.
Developed predefined mobile services based on MEAP, See list of Current HAAD applications
and services as listed in Annex VI.

B- Delivery, Installation, Deployment, and Configuration

The Bidder is responsile to conduct Business requirement Anslysis for the current
applications and services that HAAD is currently using ( see attached sample list Annex VI).
The Bidder is required to review interfaces needed and mutiple input sources to collect
information from all sources.
The Bidder is required to create business requirement documents, technical designs using full
screen mokups and system design dcouments to represent requirements for HAAD approval
The bidder is responsible to deliver, install, deploy, and configure MEAP on HAAD delivered
hardware environment.
Note: For the avoidence of doubt , bidders are not requested to delver any hardware . The
hardware will be provided through HAAD.

The bidder is responsible to develop and implement (distribution format of each platform)
for predefined mobile services, for requirements detailed in Annex I.
The bidder is also expected to provide all necessary documentation and conduct handover
and knowledge transfer sessions to HAAD resources for installation, configuration of MEAP
and developed Apps.
bidder is responsible for providing the licenses required for the function of the delivered
items.

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The bidder shall deliver to HAAD all source code, tools, third party tools, engines, and
libararies used in the entire development and deployment cycle to HAAD reposnisble team
and provide full training to HAAD technical team.
Bidder shall provide stress testing that can be used to simulate actual load in the test
enviornment before deoploying solution to production. Tests need to simulate between 100
500 Concurrent sessions.
Stress testing shall be able to record actual navagiation through web screens on any mobile
device and capture screens, ketstrokes, and data entered. Also be able to inout data from
outside sources like excell sheet to provide different sets of data when running a astess test.
Ability to rerun stress testing scenarios and compare results capturing hits per page, I/O and
disk and other performance metrics that can provide enough infirmation to trouble shoot SQL
or code problems and provide better understanding t the code and ailiyty to test code before
running in production
Bidder shall generate a benchmark report or stress testing baseline that any new chnages and
development shall be better than the baseline.
Bidder shall perform the stress testing in the below :
o Functional Testing- ensures that the application is working as per the requirements.
o Performance Testing- This is the undertaken test to check the performance and
behavior of the application under certain conditions such as low battery, bad network
coverage, low available memory, simultaneous access to applications server by
several users and other conditions.
o Memory Leakage Testing.
o UAT validation of the implemented scope and assurance that it meets both
functional and technical requirements.
Automate and script all User Acceptance Test Case
o Operational/Interrupt Testing - An application while functioning may face several
interruptions like incoming calls or network coverage outage and recovery. The
different types of interruptions are:
Incoming and Outgoing SMS and MMS
Incoming and Outgoing calls
Incoming Notifications
Battery Removal
Cable Insertion and Removal for data transfer
Network outage and recovery
Media Player on/off
Device Power cycle
An application should be able to handle these interruptions by going into a suspended
state and resuming afterwards.
This entails checks for back-up of necessary information in the app, save and recovery
plan if battery goes down, data lost in case of app upgradation from appstore market,
app access if user gets any alarm, call, message, reminder, etc., and battery power
usage while app is being accessed.
o
o
o

Installation testing- This testing process covers installation, updating and

uninstalling of an application.
Certification Testing - To get a certificate of compliance, each mobile application
needs to be tested against the guidelines set by different mobile vindor such as
guideline for apple App Review Guidelines.
Security Testing This includes encryption/decryption techniques used for data
communication, checks for multi-user access without interfering with the data
between them, check for access to files saved in the app by any unintended
users/apps.
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Bidder shall provide training required to run and use the stress testing scenarios
Bidder shall be responsible to provide bandwidth consumption and number of sessions
estimates for all mobile applications.

i. Pre-Existing Work and/or Commercial Software

Bidder shall have similar expereince developing mobile applications in similar capacity and
able to provide references for HAAD to review.

HAAD will require to call references and verify Bidder experience.

HAAD will require Bidder to arrange for site visits and to demonstarte application
development cycle and deployment methofolody show sample application on all Operating
system devices required.

ii. Architecture and Standards

The system is expected to comply with high level of security as per international and
organization application security standards. HAAD IT Department is complying with various
ADSIC standards (ADSIC v.2) (http://adsic.abudhabi.ae). HAAD IT and Strategy Departments are
currently certified to ISO / IEC 27001: 2005 standard.
The environment shall have the following system and infrastructure design:
- Clustered web servers
o User connect using mobile devices and interact with Web servers.
o Users can connect to any of the clustered web servers
o Web servers connect to application servers ( any of the two clustered application
servers)
o Static information can be presented to users sing http protocol
o Once authenticated and log in is required only HTTPS is allowed. Access to any
authenticated and secure data should be using SSL and HTTPS
o Web servers cannot and should not connect directly to the database servers, But only
can connect through application servers.
- Clusters application servers
o Application servers received SSL requests from Web servers
o Applications servers can communicate with mobile devices if needed or required
o Applications servers communicate with database servers using SQL query
- Clustered database servers
o Two database server nodes are required for high availability
o At any point in time any application server can retrieve data from the database cluster
o Admin tools can connect directly to database using secure method but no devices or
mobiles are allowed to connect to the database directly.

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- Disaster Recovery
o The Bidder is required to assist and support the creating of a disaster recovery DR
environment in case of primary site failure. HAAD infrastructure team will be
responsible for all infrastructure and administration. Bidder is required to provide
supportive designs and requirement to create the DR environment at HAAD DR site.
o Bidder is required to configure and clone production environment at DR site and
assist infrastructure team to design the DR solution
o HAAD infrastructure team will automate a process supported by Bidder to
synchronize data from primary to DR site.
- Infrastructure responsibility
o HAAD will be responsible to provide all hardware solutions, operating systems
licenses, networking, storage and database licenses
o Infrastructure will be based on VMware and Microsoft technology
o All development tools should be compatible with Microsoft technology

iii. Methodologies
The Bidder must fit with Agile Methodologies as part of their proposal. Bidder shall also use
SDLC standard for software development and comply will all technical documentation.
Three environments are required to be maintained and prepared by the bidder. The
environment are Development, test and production.
Middleware is required in which there should be n-tiers web, application and database servers.
Development shall be deployed to application servers and mobile devices only interact with the
web server. No connection between mobile devices is allowed directly to the database.
Connections have to be securely allowed through the application servers.

iv. User Help

The application should have help user guide and user manuals for assistance.

v. Training
Training is part of the projects requirements and the bidder shall provide details on the level of
training recommended.
Describe training courses that are provided as part of the solution as a know how to minimum
two persons.
Provide hands on training to HAAD developers in a way that the developers can follow the same
development cycle and are able to develop, deploy changes; however, a detailed designed
document of Application interfaces, with other applications/modules shall be provided.
Develop and provide end user training guidance documents/manuals for end users of the
system i.e. program staff, managers.

vi. Maintenance & Support

Following are the minimum expectations, but the Bidder may propose improvements:
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Bidder shall cover after go live for 1 year warranty all support issues and maintenace
problems. the vendor is able to resolve code and function problems that arrise from
applications developed.

Guaranteed technical support services to resolve installation, configuration and integration

issues.

Preferable support by bidder would be via Telephone, Email, Web or Fax. Bidder should
ensure that the complaints be logged and routed to a proper specialist.

HAAD resource should also be able to log and track the progress of reported issues.

Assistance for guaranteed product support from main supplaiers such as IBM.

For more details about Service Level Agreement, please refer to Annex III.

Note: Please note above maintenance and support period varies depending on nature of the deliverables

vii. Target Environment Business Context

The target enterprise mobility platform will provide and enable customers and HAAD users
interaction with HAAD application and services using a mobile delivery channel, additionally will be
used to expose business related and business support services that enable HAAD employees to
conduct some of their work remotely through their mobile devices. Therefore, it should have the
following high level functional components:
Mobile application development:
Tool that can coexist within different platforms and enable the development of cross mobile
Operating System applications. i.e. build once and deploy on multiple operating systems like
Windows Mobile, RIM, Symbian, iOS and Android. Some of the main features of the tooling
environment include:
Visual Interface design
Data Presentation
Enterprise Data Connectivity
Business Logic Development
Event and Message Development
Mobile SOA Development
Debugging, etc.

Enterprise Data Access

Should support transparent data access and shield from the complexities of the data sources and
hence a data virtualization layer provides a simplified interface between the varied data sources and
the mobile application layer.
Enterprise Service Access
Adopts Services Oriented Architecture (SOA) for enterprise applications, leveraging SOA interfaces
for mobile application development is critical. Infrastructure elements within the platform should
support access to SOA and aid in mobilizing SOA interaction points which allows loosely connected
mobile applications.
Enterprise Events and Messages
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Should enable mobile environments use messages to exchange information in a reliable, seamless,
secure exchange of messages between mobile devices and the enterprise across various network
protocols, like GPRS and Wi-Fi, provides a backbone for building mobile applications that represent a
view into the enterprise and also allows for enterprises to have a real-time view of the mobile
environment.
Application/Device Management and Security
The intended platform should enable customer to government and employee to government services
to be run across smart mobile application therefore, it should provide mobile management
infrastructure handling various tasks associated with application deployment and post deployment
maintenance. Considering that users are prone to losing devices, and there are a large number of
security threats that are quick to capitalize on the losses, securing applications, data, and devices will
become a critical element in a mobile ecosystem. In addition to managing the applications on devices
in a secure way, managing the devices is a critical piece as the volume and heterogeneity of devices
grows.
Systems Administration and Management
It should provide simplified administration and management in addition to a common interface
(graphical and programmatic) should be available that will also enable 3rd party management tools
to support the system using standards-based integration.
Mobile Client Platform
With the heterogeneity of mobile devices, the functionality they provide, and the interfaces that each
of them expose, developers need access to a standardized client platform that provides a uniform
interaction model hiding the differences and unique complexities from a development standpoint
while still leveraging the full potential of the individual devices.

viii. Target Architecture (Technology)

The following diagram depict the target solution:

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ix. Target Mobile Enterprise Application Platform (MEAP)

Specification
This section will describe the target MEAP specification.
Component

Mobile enterprise application platform

Component
Description

MEAP will be used to design, develop, deploy and operate mobile

delivery channel that exposes business services through mobile
applications. Business services audience might be Public customers or
HAAD Employees.

Scope of Work

Complete implementation of the mobile platform

Ref. #

Requirement
Customization of User Interface

Must follow the look & feel of HAAD Standard with colors

Easy-to-use interface with well-designed, intuitive interface that

supports elegant solutions.

Globalization and Localization based on the end user settings

(Currency, Date, Arabic characters plus other languages)

Should support right to left layout as well as left to right layout.

Solution should support the production of native, hybrid and HTML5

interfaces for the following mobile platforms:
1. Android
2. iOS
3. Windows 8/RT
4. RIM & Blackberry
5. Tizen

Manage & Deploy Apps across All Mobile Devices through proper
deployment tool.

Deploying
a
content
updates
should
occur
reinstalling/remove the applications from the end users.

Should have a real time monitoring & administrating tools for Apps.

Separate back-end and front-end apps using middle ware concept

such as REST, JOSN and Web services.

Device traffic with HAAD back end should be through HTTPS

For static pages such as About HAAD and Location of HAAD

should use cashing concept.

The solution should support the offline/online with proper error

handling in case of required internet access for online but the device
does not have it.

The solution should be support push notifications services and Cloud

Messaging services

Should support the major stateless architecture runs over HTTP

including:
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JSON, REST, SOAP, WSDL, and SOA

Should have high performance and scalability features to be able to

handle high volumes of transactions

Component

Email

Component
Description

Email services are needed to facilitate exchanging digital messages.

Scope of Work

An HAAD Email Interface already exits and need to be integrated with that
interface.

Ref. #

Requirement

Should integrate with the existing MS Exchange.

Component

SMS Gateway

Component
Description

An SMS gateway is required to allow for interaction between

applications/web-services and mobile devices through the exchange of
SMS (Short Messaging Services).

Scope of Work

An SMS Gateway already exits (no implementation is required). Winning

bidder will need to integrate with the existing SMS Gateway.

Ref. #

Requirement

Should integrate with the existing SMS Gateway (Web services interface).
Should support Unicode messages and all the international character
maps and special characters of languages (including Arabic).

Component

Adapters

Component
Description

HAAD using different back end technology such as:

Database : Oracle, SQL Server, XML etc
Protocols : LDAP, SMTP, TCP/IP etc
Technology : Documentum, Arc GIS server, DotNetNuke etc
Gateway: e-Payment gateway, SMS gateway and email notification
gateway..etc

Scope of Work
Ref. #
1

Complete implementation of adapters

Requirement
Should have ready-made adapters for all HAAD back ends

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Component

Integration

Component
Description

Integration the apps with HAAD back-end applications such as BPM

applications, ERP system and .Net Applications.

Scope of Work
Ref. #
1
2
3
4

Complete implementation of integrations

Requirement
Should support the major stateless architecture runs over HTTP including:
JSON, REST, SOAP, WSDL, and SOA
Must register all interactions and activity done through the services.
The ability to integrate with the various portals, applications, web services,
databases, etc that are communicating across the EMP
Authentication must only be done on server with customer profile , and
should never happen locally

Component

Service Security management

Component
Description

Security management is required to protect the information exchanged

and stored within HAAD by maintaining the informations confidentiality,
integrity and availability and to consume HAAD identity management and
access control services across HAAD MEAP

Scope of Work
Ref. #
1
2
3
4
4
6
7
8
9

Complete Integration of Service Security Management Modules

Requirement
Should consume BPM user management module for any services required
user access.
Should consume the centralized and policy based access control
mechanism for authentication
Should support LDAP based mechanisms for storing and accessing user
credentials, access rights, and user profile information
Should be able to support different user access technologies such as user
credentials, biometrics, token, etc
Should be Ensure Secure Connections to the HAAD back end by using SSL
certificate.
Should support policy based authorization services
Should provide encryption and data integrity functionality (symmetric &
asymmetric signatures) to maintain secure messaging across the platform
and should support various encryption and signature standards
Should be able to integrate with and provide security management
services to external entities such as ADSIC
Should support SAML security token standard and a framework for
exchanging security information
Should support security standards and protocols such as Ws-Security, WsTrust, SMAL, XACML, XKML XML-Signature, XML Encryption WsFederation
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10
11
12
13

Component

Should support various hashing algorithms (including SHA-1, and SHA256) and signature protocols (including HMAC)
Should support Transport Layer Security (TLS) and Secure Socket Layer
cryptographic protocols for providing cryptography and message
reliability
Should be able to expose all the Security Management component services
(authentication, authorization, encryption, data integrity) as secure web
services
Should provide an easy to use administration console and a security
monitoring tool

Logging and Alerting Engine

A logging and Alerting engine is needed to provide a measure of
accountability over the platform by monitoring transactions and activities
happening across the platform, analyzing these transactions and activities,
ensuring compliance to set policies, and evaluating efficiency of controls

Component
Description

Scope of Work
Ref. #
1
2
3
4
5
6
7
8
9
10

This module serves two functional purposes:

Logging this is typically file based and is used for detailed activity
logging with ability to define different levels (e.g. information, errors,
warnings, debugging) which can be enabled and disabled at run time.
Audit Trail this is typically stored in a database and is used for
transaction and service logging (e.g. start and end of transaction /
service / process with details such as input and output, success/failure,
duration, service details, user / account details, custom fields as
required for ease of query). Audit Trail data will be used for reporting
and transaction duplicate checking.
Alerting providing the capability to alert MEAP users of alerts errors
business events through different delivery channels ( SMS, Email and
SNMP traps)
Complete implementation of a Logging & Alerting Engine
Requirement
Should have Should have Log management tools that ability to capture logs
and provide audit trails of transactions and activities happening across the
platform such as user profile changes, access rights changes, operational
events, transactions etc
Should have flexible and configurable predefined audit policies and allow
for easy creation of additional audit policies
Should have a reporting feature that generates audit trail reports with the
ability to flexibly define various filters on the data reported on
Should provide predefined audit report templates and a tool for easy
creation of additional report templates
Should have a robust and reliable audit record data store
Should support a standardized audit record format
Should have the ability to integrate with common industry frameworks and
technologies (e.g. log4j, log4Net, logBack, etc)
Should have the ability to write logs into files and / or databases
Should provide the ability to offer logging and auditing APIs through .NET
Should provide support for the following logging levels:
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11
12
13
14
15

Critical
Error
Warning
Info
Debug (level 1 to level 10)
Should support logging multiple languages including (Arabic and English)
Should provide search functionalities allowing for comprehensive search of
logs and audit / trails
Should support event-based triggers and time-based triggers.
Should support distributed and bulk recipient notification.
Should support dynamic messaging content to generate any type of alerts
and support different notification types such as SMS, e-mail and SNMP
Traps.

Component

Error Handling Engine

Component
Description

Error Handling Engine is needed to ensure that errors occurring across

the platform are properly logged, handled, tracked and error alerts sent in
a timely manner to the right channels

Scope of Work

To integrate with the centralized Error Handling engine

Ref. #
1
2
3
4
5
6
7
8
9

Requirement
Should have ability to handle errors by identifying exceptions and
determining the best action to take (e.g. Abort, retry, execute error
handlers, etc)
Should have the ability to track platform wide errors and log service desk
tickets to HAAD Help Desk platform to ensure their resolution and closure
Should have ability to integrate with the HAAD Logging Engine alerting
engine to log all the errors of the distributed applications and services in
a central location to facilitate centralized troubleshooting
Should have ability to use standardized error logging format across all the
different environments communicating through the platform.
Should have ability to convert common exceptions that may occur in
different services into a common predefined exception message
Should have the ability to display customized descriptive error messages
Should have the ability to support multi-language error messages
Should provide error message templates that could be used with
capability to override system messages to provide more accurate
messages
Should have the ability to apply exception handlers at any level within
mobile application, web services, Web Server , etc

1. General Requirements
S. No.

Specifications
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1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.

2.

The mobile application must be compatible with all current platforms (iPhone (iOS 4+),
Android (2.0)+, Windows (RT/8+), Blackberry (4.5+) and Tizen), and be flexible to
conform with other operating systems in the future.
The mobile application should be based on AD SDI map and utilize GPS technology.
The mobile application must provide a method of attaching electronic images from the
mobile device.
The mobile application must follow the look & feel of HAAD Standard.
Integrate with HAAD back-end data sources. Please refer to (2.2.2.2. Databases and
Applications)
Analytics report and dashboard presentation
Secure Mobile Apps, Safeguard mobile security at the device, application and network
layer
Single code for cross / multiple mobile platforms. Deployment will vary according to
native / hybrid mobile platform, and the Code result should be optimized for the targeted
device.
Ability to connect and use HAAD SMS web services
Ability to audit and track connectivity and user interaction with different systems
Ability to generate reports and analytical dashboards such as number of apps
Ability to use mobile API such as camera, GIS sensors, OCR reader(such as barcode
reader), audio, email etc

Environment and Resource Requirements

S. No.
1.
2.
3.
4.

3.

Specifications
Use three environments TEST, Development and production
Provide source versioning tool to store, reuse and rollback code
Provide change control procedure where changes are logged, approved by owner before
rolling forward and deployment to production with alerts and workflow notifications
Using HAAD TFS as version and source code control

Performance Requirements

S. No.
1.
2.
3.

4.

Specifications
Bidder is responsible to provide stress testing to test and simulate load
Test need to generate up to 500 concurrent of simulated sessions
Stress testing session simulation shall be compared with baselines and previous testing
session to make sure performance is better or at least the same than best benchmark

Database Requirements

S. No.

Specifications

1.
2.

Ability to support multiple database solutions Oracle, SQL, SQL lite,

Ability to read/write from multiple data sources such as xlsx, cvs, xml, JOSN, web services,

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5.

Security Requirements

S. No.

Specifications

1.
2.

Comply with ADSIC requirements

All screens and web transactions should communicated through SSL and https protocols
Auditing logs shall be kept secured and access restrictions on these files needs to be
defined
Concurrent application access, using same access credentials, shall be disabled.
Identifies Idle session timeout
Authentication parameters used, for performing privileged operations, and for application
access, shall comply with the HAAD Access Control Policy

3.
4.
5.
6.

6.

Data Conversion or Migration Requirements

S. No.

Specifications
Development tools and third party shall all be able to use multiple sources like excel files,
external files, database Oracle, SQL

1.

7.

User Interface Requirements

S. No.
1.
2.
3.
4.

Specifications
Web HTML5 format, adobe flash, Javascript, cascade style sheet, Jquery, XAML
Native interface through all device stores and or device interface
Admin tool for repository configuration
Admin tools for all development repository and stress testing

8.

Training

S. No.

Specifications

1.

Conduct technical training

Conduct developer training sessions, development, deployment, source versioning, change
control
All required development tools training
Stress testing training capturing, recording, scripting and stress run
Easy access to documentation
End user training guidance documents/manuals for end users of the system
Internal Portal access to documentation

2.
3.
4.
5.
6.
7.

b.

Project Management
i. Project management methodology
Vendor should demonstrate project management capability and provide project management
role for the entire project throughout all project management phases. Vendor shall comply
with the following IT PMO Methodology:
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Follow PMBOK guidance and standards
Divide project into initiation, planning, execution & monitoring, and closing phases
Develop charter, business requirement, and scope document
Create project management plan documents as per PMBOK standards
Create time schedule, resources, roles and responsibilities
Quality planning, quality control, monitoring and manage execution
Develop change management control
Create communication plan, risk management, risk register
Work with HAAD IT project manager to follow HAAD IT PMO standards
Provide weekly status reports to HAAD PM
Conduct monthly steering committee meetings with stakeholders
Comply with HAAD ADSIC adopted standards for Abu Dhabi Government
Conduct knowledge transfer sessions for specific project management tasks
Update project management plan reflecting milestones and critical path
Vendor shall deliver all projects within a maximum 10% tolerance in time, scope and/or
quality

ii. Project Reporting

Conduct weekly status reports with time and cost updates

Conduct monthly steering committee reports, describing achievements, delays, next
actives until next steering committee, risk and mitigations
Conduct continuous risk analysis feedback and updates

iii. Project Phases & Deliverables

Project Phases
Detailed Project Plan

Within ____ business days of the orientation meeting, the Vendor will update the
draft Project Plan from their proposal. For all project tasks, subtasks, and
activities, the detailed plan will:
Include a schedule and Gantt chart, milestones, and deliverables.
Include Vendor and Partner resources that exist as line items within the
Project Plan.
Include the following date-related information:
o Originally scheduled start and end dates (including milestones and
deliverables)
o Anticipated start dates and end dates for future tasks, subtasks, and
activities, if schedule fluctuation has occurred
o Actual start and end dates for all current and completed tasks,
subtasks, and activities
o Be updated, at a minimum, weekly and
o Identify issues that affect deadlines.
o Include the purchase of any products required to complete the project.
o The partner(s) reserves the right to purchase the hardware and
software outside of this contract.

Phase 1. Project Initiation, Business Process Analysis, Technology Research, Infrastructure

Preparation
Initiation and Project Management
Vendors
responsibilities

Develop Project Plan, including quality assurance plans

Establish a Facilitator to work with the project team
Clarify roles and responsibilities, which include diagramming how
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HAAD Staff
Responsibilities
Deliverables

Acceptance Criteria

deliverables, comments, and outstanding issue will flow between the different
project team members and their counterparts within their own agency, along
with the format for comments (i.e. blank comment sheet that clearly defines
the section being commented on)
Establish a mechanism to track all project communications and deliverables
and allow the project members to access the information
Submit project weekly reports
Coordinate vendors resources needed
Provide work area
Define project standards and controls required by the contractor
Attend project kickoff
Project plan (including Gantt chart, all steps/tasks, review and revision time
frames for documentation (i.e. schedules, plans, and system documentation,
and application testing. Estimate of the hours of work required from staff.
The Project GANTT chart shall be updated as needed to reflect project status.)
Project kickoff meeting with HAAD IT and representatives.
Monthly project reports
The project team will approve the project plan, call minutes, and monthly
project reports, and then the project manager will approve for final acceptance.

Business Process Analysis and Technology Research

Vendors
responsibilities

HAAD Staff
Responsibilities
Deliverables

Acceptance Criteria

Develop Business Requirements Document (BRD)

Develop Preliminary Project Scope
Review existing schemas for relevance
Conduct feasibility study and technical evaluation of the process to determine
the feasibility.
Document the data flow requirements, including data elements, and business
processes for all party. The requirements shall be confined to process
activities only. Details of process activities will not be required.
Conduct a review and evaluation of the project Items and their applicability to
the project.
Defined & document third party access roles which shall be approved by
Head of IT department
Coordinate contractors resources needed
Provide work area
Define project standards and controls required.
Business Requirements Document (BRD) with focus on process needs, flow
requirements, including data elements to exchange and evaluation of needs
from project participants
Technology Recommendation Report (TRR) to provide technical options to
implement MEAP
The Business Requirement document (BRD) will be reviewed by the project
team to compare all content deliverables to the defined project business
requirements specified by the program area experts.
The Technology Recommendation (TRR) will be followed by a review and
approval of the individual partner information technology staff involved in
application development, security and system team. Once this is accomplished,
then final approval will be provided by the project manager.

HAAD Readiness
Assessment
Vendors
responsibilities
HAAD Staff

Assess each HAADs technical readiness to proceed with the project

Analyze each HAAD process to identify infrastructure needs & node-to-node
data exchanges.
Review the Assessment and Readiness reports (RAR)
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Responsibilities
Deliverables
Acceptance Criteria

Attend business requirement analysis meetings

Readiness Assessment Reports (RAR) with focus on partner-level technical
needs.
Verify and receive sign-off from Partner of report content and compliance with
IT standards and procedures. Once this is accomplished, then final approval will
be provided by the project manager.

Infrastructure Preparation to Support MEAP

Vendors
responsibilities

HAAD Staff
Responsibilities

Deliverables

Acceptance Criteria

Determine system requirements.

Document infrastructure requirements to support the project.
Set up development environment/lab
Install required development software.
Establish security procedures.
Develop System Design Documents (SDD)
Provide access to infrastructure for installation.
Schedule HAAD staff required.
Ensure resources available as needed.
Adopt standards and procedures required.
Review and approved SDD.
Provide vendor with business rules for data and data accessing.
Report for Technology & Security Requirements (1 report) to support MEAP,
including any applicable:
Infrastructure requirements
Software requirements
Technical standards
Security standards
Technical procedures
SDD
Verify and receive sign-off from HAAD IT of report content & compliance with
required standards and procedures for project specifics (i.e. infrastructure
hosting, installation, testing & deployment). Once this is accomplished, then
final approval will be provided by the project manager.

Phase 2. Design
Vendors
responsibilities

HAAD Staff
Responsibilities
Deliverables

Acceptance Criteria

Develop functional specifications

Develop prototype / mockups based on functional specifications
Incorporate feedback into functional specifications and prototype
Develop use case document
Defined Log Monitoring & Auditing
Review documents and verify accuracy
Review functional specifications
Functional specifications
prototype / mockups
Use Case Document
Log Monitoring & Auditing
Review and approval by HAAD project representatives, including program area
experts (business users and ADSIC), to ensure acceptance of prototype and
functional specification, then approval by HAAD IT staff for compliance with IT
standard, police and security. Once these reviews are completed, the project
manager will consider the deliverables acceptable and approve.

Phase 3. Development
Vendors
responsibilities

Review and update functional specifications based on HAAD IT and end user
feed back
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HAAD Staff
Responsibilities

Deliverables

Acceptance Criteria

Identify modular/tiered design parameters

Assign development staff and identify team roles
Develop target applications
Implement Log Monitoring & Auditing
Test individual components, developer testing (primary debugging)
Test integrated application
Facilitate the vendor requirement for development.
Update development plan.
Perform milestone review.
Code review
Target applications with primary tested
Development staff with roles
Implement Log Monitoring & Auditing
The project manager will consider the deliverables acceptable and approve.

Phase 4. Testing
Vendors
Responsibilities

HAAD Staff
Responsibilities

Deliverables
Acceptance Criteria

Develop unit test plans using product specifications

Develop stress test plans using product specifications and include:
o Functional Testing
o Performance Testing
o Memory Leakage Testing.
o Operational/Interrupt Testing
o Installation testing
o Certification Testing
o Security Testing
Develop user acceptance test criteria for test scripts
Perform user acceptance testing
Provide staff resources and server access needed for testing and production
environments
Validate system installation on test and production environments
Validate/accept test scripts and testing results
Test result
Provision of test plan and test scripts
Review and approval by HAAD project manager.

Phase 5. Pilot
Installation/Implementation
Vendors
responsibilities

HAAD Staff
Responsibilities

Deliverables

Acceptance Criteria

Develop software delivery mechanism

Install/deploy software
Coordinate tasks for implementation, including scheduling logistics
Implement/install the data flows
Identify test group
Validate the production environment
Facilitate the Vendor to implement/install flows according to agreed upon
schedule
Evaluate testing information
Performance Review
Production setup plan and schedule
Migration task list for installs
Production system installed, tested and validated
Review and approval by HAAD IT staff, followed by sign-off by project manager

Conduct End-User Training

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Vendors
responsibilities
HAAD Staff
Responsibilities

Deliverables

Acceptance Criteria

Develop and provide end user training guidance documents/manuals for end
users of the system.
Provide training to HAAD IT technical Team.
Identify and facility representatives for training attendance
Provide feedback on training documentation
Provide and schedule training rooms
Establish appropriate training sessions and agenda.
Conduct end user training
End user training documents
Training plan
User training sessions
Technical training sessions and handover
Review and approval by HAAD IT project representatives followed by sign-off
by project manager

Phase 6. Deployment
Deployment
Vendors
responsibilities

HAAD Staff
Responsibilities
Deliverables

Acceptance Criteria

Determine final deployment strategy

Develop deployment methodology
Secure deployment resources
Train support staff
Deploy software
Facilitate the deployment

Deployment methodology
Final deployment strategy
Train support staff
Software Deployed
Review and approval by HAAD IT staff, followed by sign-off by project manager

Phase 7. Post Implementation Review

Post Production Support
Vendors
responsibilities

HAAD Staff
Responsibilities
Deliverables
Acceptance Criteria

Provide [X#] months free maintenance and support to resolve any

implementation issues and problems, as detected.
Develop lessons learned report to communicate the lessons learned. Include
guidance to serve as a How to Manual for the project
Provide a document that maps the data elements between the back-end data
systems and the schema (If there are elements missing from the back-end
system, the Vendor should produce a report listing them and how they should
be addressed.)
Provide support to user community
Develop an annual plan for enhancements and maintenance team
Lessons learned Document and distribute to all team members
Lessons Learned Report
Review and approval by partner project representatives, including ____, followed
by sign-off by project manager prior to agreement to reimburse.

iv. Project Organization Requirements

Bidders are required to describe the proposed project structure identifying all project individuals
including senior project manager, business analysts, software developers, QA engineers, hardware /
network engineers, administrators, and others. Bidders are required to specify the roles and
qualifications of the various team members proposed for the project as well as identify the key roles
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Client technical staff are expected to play. Bidders are required to provide details of any subcontractors likely to be involved. Bidders are required to indicate the number of full time
HADD requires that a strong Arabic speaking technical team including a fulltime senior project
manager be assigned to manage the entire project, technical team and contract, including the
performance of subcontractor(s) personnel if any. The following are the requirements for the
projects senior project manager:
Senior Project Manager
S.NO.

Requirement

The senior project manager must be available full-time throughout the duration of the
project
The senior project manager must not be reassigned during the period of the project without
2
the written consent of Client
The senior project manager will function as the Bidders authorized point of contact with
3
Client and must be available to respond promptly and fully to all project requirements
The responsibilities of senior project manager will include, but are not limited to: providing
administrative, supervisory, and technical direction to project personnel, monitoring work
4
performance for accuracy, timeliness, efficiency, and adherence to contract requirements,
coordinating the resolution of contract problems and the implementation and enforcement
of problem escalation procedures
The senior project manager must be an employee of the Bidder and must be authorized to
5
make decisions on behalf of the Bidder and all subcontractors
The senior project manager shall have a minimum of (12) years experience managing
similar projects (both in nature and scale) involving IT deployment in the government
6
sectors, and application integration operations for accounts similar in scope and complexity
to this project and must have demonstrated effective oral and written communication skills
The senior project manager will be located on-site at HAAD premises in AD, UAE. A
7
reference for each of the senior project managers last two (2) projects including company
name, address, phone number and contact person must be provided
In addition to the senior project manager, HAAD expects strong technical support team to be
assigned to the project. It is required that all members of technical team have demonstrated sound
experience in implementation of similar projects. HAAD will review and approve selected Bidders
personnel for assignment to the project. HAAD reserves the right to interview and approve the
technical team members. In addition, HAAD has the right to require replacement of Bidders
personnel if dissatisfied with their performance.
Bidders are required to include the following in their Bids:
d) Provide an organizational chart for the assigned project team.
e) Resumes / CVs for all technical team members.
f) Provide a brief one-half page biography for each key team member assigned to the
project. The information provided shall include the following: name, position, time with
company, previous related experience (last three years), and the roles and
responsibilities of the team member on the project.
g) Describe the role and percentage of the assignment of project technical team members to
the project.
h) Explain how the proposed technical staff has experience and training to deliver on the
RFP scope of work.
i) Detail clearly the on-site / offsite team composition throughout the project duration,
Project Team Member Requirements
1

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v. Required resources:
Project Team Member Role

Minimum qualifications
Bachelors/Masters of Computers
PMP Certified (Desirable)
Prior implementation experience

Project Manager
2 onsite at HAAD Software developer Experts of
the relevant used software during the full project
phases.
1 user interface management and admin expert,
to be onsite two a week during the entire project
implemenation

Bachelors of Computer Science

Prior implementation experience
Bachelors of Computer Science
Prior implementation experience

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Section C. Draft Contract Agreement and Conditions

This Contract (Contract) is entered into by and between the Health Authority - Abu Dhabi (the
Contracting Authority) having its principal place of business at - P.O Box: 5674 Abu Dhabi United
Arab Emirates , and ---------------------- (the Vendor) having its / their principal place of business
located at -------------------------------------The Contracting Authority issued a Request For Proposal number ------- ( the RFP) requesting
experienced, qualified and competent technology firms to submit proposals offering to create a
HAADs Mobile Application on such terms and conditions as set out in the RFP;
The Vendor submitted its proposal dated ------- where it represented to have the experience
necessary, that it meets all the requirements and terms and conditions of the RFP while offered to
provide the Mobile Application needed; and
Accordingly the Contracting Authority awarded the RFP to the Vendor on the following terms and
conditions.
Now therefore the Parties to this Contract hereby agree as follows:

Article 1.

Subject

The subject of this Contract is----------------, with identification number: ----------------

Article 2.

Structure of the contract

The Vendor will create the HAADs Mobile Application on the terms and conditions set out in this
contract, which comprises, in order of precedence, the special conditions ("Special Conditions")
defined in this document and the following annexes:
Annex I:

Request for Proposal

Annex II:

Vendors proposal

Annex III:

Personnel

Annex VI:

Correspondences between both parties

The above Contract Document are intended primarily to be explanatory of and complement each
other. However, in case of any contradiction between the above documents, their provisions shall be
applied according to the above order of precedence to the extent necessary to explain or remove the
contradiction.

Article 3.

Contract Value

The contract value is ----- AED

Article 4.

Commencement Date

This Contract commence on the day immediately following its signature and shall be valid for a
period of ----- when it expires without notice. On or before the Contract expiry date, HAAD may
extend the Contract duration at its discretion upon executing a written change order. No extension or
change order shall be valid unless executed in writing and signed by the authorised persons of both
parties to this Contract.

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Article 5.

Period of Execution & Maintenance

The period of execution of the Mobile App under this Contract shall be
---------- months from the
Commencement date unless extended pursuant to a change order as per Article 4 above. The
Maintenance period shall be ----- months with effect from the day immediately following the last day
of the execution period, as extended.

Article 6.

Personnel

1. The Personnel specified in the Staffing Plan set out in Annex III (the Personnel) shall carry out
the Services indicated therein.
2.

In the event that any of the Personnel specified in Annex III is, in the opinion of the Contracting
Authority, incompetent in discharging his/her assigned duties; the Contracting Authority may
request the Vendor, to immediately provide as a replacement, a person with qualifications and
experience acceptable to the Contracting Authority without any additional cost. The Vendor
shall submit to the Contracting Authority the names and curricula vitae (to include details of all
qualifications) of any proposed substitute and shall permit the Contracting Authority to
interview any substitute. The Contracting Authority may in its absolute discretion refuse to
accept any proposed substitute and in such case the Vendor shall submit to the Contracting
Authority further names and curricula vitae of proposed substitute personnel. The fees for the
Services as set out below in Article 9 will not be changed by the replacement of Vendor's
personnel as requested by the Contracting Authority.

3.

The Vendor shall make no change to the personnel specified in Annex III without the prior
approval of the Contracting Authority. If the Contracting Authority shall approve a change in
the Personnel, the Vendor shall submit to the Contracting Authority the names and curricula
vitae (to include details of all qualifications and experience) of any proposed substitute and
shall permit the Contracting Authority to interview any substitute. The Contracting Authority
may in its absolute discretion refuse to accept any proposed substitute and in such a case the
Vendor shall submit to the Contracting Authority further names and curricula vitae of proposed
substitute personnel. Without prejudice to the foregoing, if the Contracting Authority so
requests, the Vendor will provide the Contracting Authority with the names of proposed
substitutes to enable the Contracting Authority to approve a substitute in accordance with the
terms hereof in advance of any specific requirement by the Contracting Authority. The
Contracting Authority shall promptly give or refuse its approval.

Article 7.

Information to be provided to the Vendor

The Authority shall supply free of charge all available data and information, and shall give such
assistance to the Vendor at its request and as may be reasonably required for carrying out his duties
under this Agreement.

Article 8.

Reporting

The Vendor shall provide HAAD with the required technical reports as specified in the Terms of
reference.

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Article 9.

Payments

Payment shall be within 30 days from the date of receiving the invoice from the Vendor. The
submitted invoice should be signed and stamped by the Vendor and include the following
information:

Contract no.
Contact person in the firm
The service provided
Bank details (i.e., branch details, account number etc.)

Payments will be made after the technical committee assigned by HAAD verifies and accepts the
output of the Vendor.
The payments shall be made according to the following schedule:
Payment
No.
1.
2.
3.
4.

Article 10.

Name of Milestone (or Deliverable)

Milestone 1
End of Planning and delivery of BRD
Milestone 2
End of Design and acceptance of mockups and
technical documentation
Milestone 3
End of delivery and successful implementation in
DEV, TEST and Production
Milestone 4
End of technical handover, source code delivery
and training

Percentage
20%
40%
75%
100%

Contract Price

The contract Price shall be fixed and not subject to change. This contract price may be reduced by the
penalty amounts provided for herein, if applied.

Article 11.

Contact Addresses

Any written communication relating to this Contract between the Contracting Authority and the
Vendor must state the Contract title and identification number, and must be sent by post, fax, e-mail
or by hand to the addresses identified herein this contract.

Article 12.

Performance Bond

The Vendor shall be required to secure a performance bond in an amount equal to 10% of the total
award price within 10 days from signing the contract and to be in effect for the duration of the
performance period. The performance bond may be used to satisfy penalties for late delivery and/or
loss incurred in the event of the Vendors failure to deliver or perform according to the requirements
of the contract. No payments will be made until an acceptable performance bond has been provided
to the Contracting Authority.

Article 13.

Intellectual Property

1.
Intellectual property rights of all artefacts and the source code for the Mobile Application
under this Contract vest in the Contracting Authority upon full payment of the amounts due under
this Contract. All intellectual property rights of the product and of additional software libraries,
components or fragments in possession of the Vendor before the start of this Contract remain with
Vendor unless the Mobile Application delivered to the Contracting Authority by the Vendor includes a
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component thereof in which case the Contracting Authority shall have a royalty free perpetual license
to use such a component.
The Vendor warrants that:
a. It owns the Intellectual Property Rights to the software it utilizes in delivering the Mobile
App or it has all licenses, skills, experience and consents necessary to provide the Mobile
App; and
b. Contracting Authority's use or end users use of the Mobile App, will not infringe the
Intellectual Property Rights of any person.
2. The Vendor shall indemnify in full and hold harmless Contracting Authority, and its Personnel,
from and against any and all claims, actions, demands, proceedings or judgments which may be
instituted, made, threatened, alleged, asserted or established (each a Claim) from time to time in
any jurisdiction against Contracting Authority and from all, direct losses, costs, damage, charges,
expenses and penalties (including legal and other professional fees and costs) excluding
instances where such claim is as a result of the compliance with the Contracting Authoritys
instructions and/or default on part of the Contracting Authority (each an Expense) which
Contracting Authority may suffer or incur from time to time (including all Expenses reasonably
incurred in disputing any Claim and/or in establishing a right to be indemnified pursuant to this
clause and/or in seeking advice regarding any Claim or in any way related to or in connection
with the indemnity in this clause) in any such case arising out of, based upon or in connection
with a breach of this warranty by Vendor. If any Claim is made or action brought against
Contracting Authority, Contracting Authority shall notify the Vendor within 30 days. Contracting
Authority shall be entitled, at its own expense, to conduct all negotiations for settlement of that
Claim, and the Vendor shall co-operate at all times in such negotiations and settlement.
Where any Claim disrupts Contracting Authority's or any End Users use or enjoyment of the
Mobile App, the Vendor shall at its own expense and at the Contracting Authority's option:
a.
obtain for Contracting Authority and end users the right to continue to use or enjoy
the Mobile App; or
b.
Modify or replace the relevant part of the Mobile App so that there is no further
infringement, with minimum disruption to the operation of the Mobile AppF or
impairment of its performance or functionality.

Article 14.

Non-Assignment

1. The Vendor shall not assign or transfer the benefits and obligations of this Contract or any part
thereof to any person/company except by the Contracting Authority's prior written approval,
provided, however that any assignment by the Vendor to an affiliate shall not require the consent
of the Contracting Authority. For the purposes of this contract with respect to the Vendor, the
term affiliates means any entities that directly or indirectly control, are controlled by, or are
under the same control as, such party or any other entities affiliated with such party or entities.
2. In any case of bankruptcy or liquidation of the Vendor, this Agreement shall immediately be
terminated without notice. In this case, the official receivers, trustees or liquidators of the Vendor
shall not have the right to transfer/ assign the benefits or any of the rights under this Agreement
or prejudice the rights acquired by the Contracting Authority from the Vendor hereunder.

Article 15.

Vendors Obligation

1. The Vendor warrants that it has the expertise & skilled personnel to handle the obligations
hereunder.
2. The Vendor must ensure that its personnel perform the obligations of this contract without
placing unnecessary burden on the Contracting Authority staff.
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The Vendor must sign an undertaking not to share the outcome and conclusions of its works with any
individuals or organizations not authorized by the Contracting Authority in writing

Article 16.

Contracting Authority Acknowledgement

It is the long-standing practice of the Vendor to serve multiple clients within industries, including
those with potentially opposing interests, as well as counter-parties in merger, acquisition and
alliance transactions. The Vendor is committed to maintain the confidentiality of the Contracting
Authoritys information (generally as described in this Agreement) in all such situations.

Article 17.

Confidentiality

The Vendor shall not, during the term of this Contract and even after its expiration, disclose any
proprietary or confidential information relating to the Services, this Contract or the Contracting

Authoritys business or operations without the prior written consent of the Contracting
Authority.
Article 18.

Penalties

In case the required items are not submitted by the Vendor by the expected delivery date, this will be
investigated and the Vendor will be penalized. The penalty for late delivery is set at 2.5% of the total
price of test per week and up to four (4) weeks (Maximum penalty is 10% of contract price).

Article 19.

Taxes

The Vendor shall be liable for all taxes, imposts, duties, withholding taxes, charges or other
assessments of whatsoever nature, whether levied by the Government of Abu Dhabi or the UAE, or
any other Government elsewhere.

Article 20.

Termination

The availability of penalties does NOT limit HAADs right to terminate this contract for the Vendors
lack of performance.

Article 21.

Corrective Action

If the Vendor delivers an item(s) which the Contracting Authority rejects within the required
inspection and acceptance criteria described in the TOR, the Vendor must replace that item(s) within
the established Period of Execution to avoid any penalties or if otherwise agreed upon between both
parties.

Article 22.

Governing Law and Language

The contract is subject to and shall be construed according to the applicable laws and regulations of
the United Arab Emirates and the Emirate of Abu Dhabi. The contract and all notices pursuant to the
provisions of this subcontract shall be in English.

Article 23.

Entire Agreement

This contract embodies the entire agreement between the Contracting Authority and the Vendor with
respect to the Services and supersedes all prior agreements, negotiations, understandings,
representations and warranties, whether written, oral or otherwise and in particular any standard
terms customarily issued by the Vendor.
No changes, amendments or modifications of the terms or conditions of this contract shall be valid
unless executed in writing and signed by both parties.

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Article 24.

Dispute Settlement

Any disputes arising out of or relating to this contract which cannot be settled otherwise shall be
referred to the competent courts in the Emirates of Abu Dhabi for consideration and settlements in
accordance with the applicable law and regulations. Notwithstanding the referral of the disputes as
mentioned herein, the Vendor shall continue to perform their duties under this agreement if so
requested by the Contracting Authority.
This contract is written in English in three originals, two originals for the Contracting Authority and
one original being for the Vendor.

For the Vendor

For the Contracting Authority

Name:

Name:

Position:

Position:

Signature:

Signature:

Date:

Date:

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Annex I Technical Evaluation Criteria

The Technical Evaluation Criteria include the following aspects:
1. General
2. Technical Competence
3. Resources

Technical Aspects

S. No.

Criteria

S = 10 (Max)
NS = 0 (Min)
NC = 50% of score
S = 10 (Max)
NS = 0 (Min)
NC = 50% of score

1.

GENERAL

a.

Vendors background and experience on projects of similar

nature at least three years in UAE/GCC market

10
10

b.

Project Time plan is reasonable and comprehensive of the

project requirements

2.

TECHNICAL COMPETENCE

60

Understanding of the project requirements

20

Proposed method to be approved in providing the

required services successfully, and Proposed technical
solution is comprehensive and is compatible with HAAD IT
system
Organization level capabilities (Certifications such as
Quality and familiarity with IT best practices such as PMI,
CMMI, ITIL, COBIT, etc.)
Awareness and implementation of project considering the
information security aspects (Could be via internationally
recognized ISO, Information Security Standards (ADSIC
v.2) & Security standards such as ISO 270001)
RESOURCES

20

a.

b.

c.

d.
3.

Availability of sufficient and capable personnel with the

required qualifications, skills and experience dedicated to
the project

a.
S
NS
NC

Max
Score
20

:
:
:

Submitted & Satisfactory

Not Submitted
Submitted but Non-Compliant

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10
10

S = 20 (Max)
NS = 0 (Min)
NC = 50% of score
S = 20 (Max)
NS = 0 (Min)
NC = 50% of score
S = 10 (Max)
NS = 0 (Min)
NC = 50% of score
S = 10 (Max)
NS = 0 (Min)
NC = 50% of score

20
20

S = 20 (Max)
NS = 0 (Min)
NC = 50% of score

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Annex II Financial Evaluation Template

Phase Title

Phase Deliverables

Total Cost in AED*

Others
Total Financial Offer
*Total cost inclusive of all /any anticipated (travel, accommodation, etc.), overhead
costs and applicable taxes, VAT, tariffs)

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Annex III Service Level Agreement

Priorit
y Level
1.

2.

Problems/ Incidents Definition

Severity Level 1
A severity one (1) issue is a production problem
resulting in a complete loss of a core or business process, a
Non-Compliance, or where elements of a client's
production system are down or not functioning causing
wide scale business outage, a loss of production data, or
where work cannot reasonably continue and no
procedural work around exists.

The
Response
time
for
severity one
(1) issues is
within
15
minutes.

Severity Level 2

The
Response
time for
severity two
(2) issues is
within one
hour.

A severity two (2) issue is a problem where the client's

system is functioning but in a severely reduced capacity.
The situation is causing a significant impact to portions of
business operations and productivity, or the system is
exposed to potential loss or interruption of service, there
is a high risk of Non-Compliance, data corruption or
inaccurate data being reported to Customers.
3.

Severity Level 3
A severity three (3) issue is a time-sensitive issue with
minimal impact on organizational or business processes
and is not causing an immediate loss of work, but does
represent impairment to business processing efficiency,
present a risk of non-compliance, or a minor degradation
to customer service.

4.

Response &
Resolution

Severity Level 4
A severity four (4) issue is for a minor deficiency for
which an effective work around exists. There is no impact
on organizational or business processes.

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The
Response
time for
severity
three (3)
issues is
within four
hours.
The
Response
time for
severity four
(4) issues is
within eight
hours.

Call-out
Time
Ninety eight
percent
(98%) of
severity one
(1) calls are
to be
resolved in
less than 2
hours.
Ninety six
percent
(96%) of
severity two
(2) calls are
to be
resolved in
less than 24
hours
Ninety four
percent
(94%) of
severity
three (3)
calls are to
be resolved
in less than
48 hours.
Ninety
percent
(90%) of
severity four
(4) calls are
to be
resolved in
less than 72
hours

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Annex IV Problem Escalation Guideline

Elapsed Time
After Problem is Priority 1
Reported
Service Manager
General Manager
-----

Priority 2

Priority 3

Priority 4

Account
/Technical
Manager
Service Manger

---

---

---

---

General
Manager
---

Technical /
Account Manager
Service Manager
General Manager

Account
/Technical
Manager
Service Manger
General Manager

Notes:

Problems will initially be reported to the Contractors Account Manager/Technical Manager or

any single point of contact specified.

Business Hours are between 7 AM to 3 PM

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Annex V Project Phases & Deliverables

<This should be updated as per the project. Following list applies to Application projects >
S. No.

Document Name

SLC Phase

1.

New Business Application Request Form

(Only for internal purpose)

Inception

2.

Business Case Document (if applicable)

Inception

3.

Feasibility Study Document (if applicable) Inception

4.

Project Charter (if applicable)

Inception

Business Requirement Document (BRD)

5.

Analysis

(Should include Process Model)

6.

Project Plan

Planning

7.

Issues & Risks Log

Planning

8.

Preliminary Sign Off Document

Development

9.

Functional Specification Document(FSD)

(Should include Use Case Diagrams,
Sequence Diagrams, Class Diagrams ,
Entity relationship Diagram)

Development

Test case document

Development

11.

Test Execution Log

Development

12.

User Acceptance Testing (UAT)Sign Off

Deployment

13.

Training Sign Off Document

Deployment

14.

Release Notes

Deployment

15.

Rollout Approval Sign Off

16.

User Manual/Training Manual

Deployment

17.

Change Management Form

Deployment & Maintenance

18.

Post Implementation Feedback

Maintenance

19.

Source Code

Deployment

10.

Deployment

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Annex VI HAAD Current Applications and services

The Mobile applications platform required shall support and include the following list of current
HAAD application services and web based applications. See the list below for the summary of all
application required to develop mobile:

No
1

Process Name
Weqaya
Sub Process
Function
Sub Process
Function
Sub Process
Function
Sub Process
Function
Sub Process
Function
Sub Process
Function
Sub Process
Function

Sub Process
Function
Sub Process
Function

Vaccination Tracking System

This service available for registered users to track their
vaccination.
Immunization Checklist
A public user can enter their DOB then the proper immunization
list will be shown.
Vaccination Healthcare provider
Search for facility provide vaccination services, search by City
Name and Facility Type, the result shown in both form and GIS
with facility information.

Appointment
Sub Process
Function
Sub Process
Function

Search Weqaya Facility

Search for facility provide Weqaya services, search by City Name
and Facility Type, the result shown in both form and GIS with
facility information.
What if Calculation
Its a health calculation based on parameters for the users
My score
Shown the registered Weqaya users the result of their medical
check
Feedback & call me back for Weqaya
Users can contact the Weqaya team through this service or request
to call them back
Trend of Results
A chart shown the result health calculation based on time
Guidelines of Weqaya
An updated HTML content for the users to guide them how to use
Weqaya services
Booking Weqaya appointment
The registered users can book an appointment for Weqaya
medical check.

Vaccination
Sub Process
Function

Processes and functions

Appointment scheduling
Patient can book an appointment with the chosen doctor and
health facility
Automatic recording of their next appointment
Notification will be shown for patient on upcoming appointment

Public Health
Function

Breast cancer, Cervical cancer, Smoke cessation, Drive safety,

School Nurses, Disease Information
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Sub Process
Function
Sub Process
Function
Sub Process
Function
Sub Process

Visa Screening
Function
Sub Process

Health Learning Videos

Shown HAAD videos with in the HAAD mobile frame.
M-Publications
Users register to get a soft copy of HAAD publications
News
HAAD general News as mobile web
Events
HAAD general Event as mobile web

Health Professional Licensing

Function
Sub Process
Function
Sub Process
Function
Sub Process
Function
Sub Process

HFL/HPL Licensing Applications

Users search their application status for HPL/HFL.
IPC Applications
Users search their application status for IPC.

HAAD Media
Function
Sub Process
Function
Sub Process
Function
Sub Process
Function
Sub Process

Check result
Users enter the unique request ID to get visa screening result

Application Traceability
Function
Sub Process
Function
Sub Process

Shown the content of the above website (done by .netnuck) in the

mobile based on Mobile web
Events and calendar
Shown the event list for Public Health and upcoming events on
calendar.
BMI
Calculation check if you are overweight
iRescU
First aid content that provide initial care for an illness or injury.

Find a doctor
Search for doctor in Emirates of Abu Dhabi used criteria such as
Doctor name and specialty, the result shown in both form and GIS
with doctor information.
licensing guide
A pre define intelligent questioner for check the illegibility of
health professional to get HAAD license
Exam booking
Health Professional will book for exam based on search criteria
such as specialty and time.
License Transaction
Some Health Professional license transaction such as cancelation
of license and transfer of location

Health Facility Licensing

Function
Sub Process
Function
Sub Process
Function

Find a Health care facility

Search for Health facility in Emirates of Abu Dhabi used criteria
such as facility title and type, the result shown in both form and
GIS with facility information.
24hrs pharmacy
Search for 24 hour pharmacy facility in Emirates of Abu Dhabi
used criteria such as pharmacy name and location, the result
shown in both form and GIS with facility information.
License Transaction
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Sub Process

10

Poison and Drug Information Center - PDIC

Function
Sub Process
Function
Sub Process

11

Sub Process

Mobile Payment Solution for all HAAD

Pay fees for HAAD services such as new license or exam based on
application or request unique number.

M-Notification
Function
Sub Process

20

List of HAAD vacancies

Shown the list of valid vacancies on HAAD website based on
search criteria

M-Payment
Function
Sub Process

19

List of HA-AD Tenders

Shown the list of valid tenders on HAAD website.

HAAD Jobs
Function
Sub Process

18

Contact Customer Service Center, Feedback and HAADs

Location(GIS)
HAAD contact information and location based on GIS and form for
customer feedback

HAAD Tenders
Function
Sub Process

17

Check medication
Check wither the medical Products is registered or not registered
in the UAE.

Contact HAAD
Function

16

Notification services for patients utilizing medications.

Provide reminder notification for the patient regarding his
medication time and dosage

Counterfeit medication
Function
Sub Process

15

Product Search
Search for insurance schema based on criteria.

M-Nurse
Function
Sub Process

14

Search for HAAD Approved Drug

Search for drugs approved by HAAD based on criteria, the result
shown drugs information.

Health Insurance
Function
Sub Process

13

Adulterated Products List

Search for unauthorized products in Emirates of Abu Dhabi based
on search criteria such as name of product and /or barcode, the
result shown information about the products.
Drug Information
Take picture/send information for the suspicious product and
send it for PDIC team in order to get information about the
products.

HAAD Approved Drug

Function
Sub Process

12

Some Health Facility license transaction such as cancelation of

license and transfer of location

Self-notification
For HAAD services such as poison notification

Employee Self Service

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Function
Sub Process
Function
Sub Process
Function
Sub Process

Check Time Attendance

HAAD employee daily attendance according to user privileges
Employee Attendance Notification
Notify HAAD employees for their attendance such as absents.
Need ERP integration
Leave Entitlement Balances
HAAD employees can check their Leave Entitlement Balances such
as sick leaves, annual leaves..etc.
Need ERP integration

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