OBF Flashcards 201402

Evaluation Flash Cards
embedding evaluative thinking in organizational culture

Developed by Michael Quinn Patton
Utilization-Focused Evaluation
St. Paul, Minnesota
February 2014
e x pa n d i n g o p p o r t u n i t y s t r e n g t h e n i n g c o m m u n i t y
2013 Otto Bremer Foundation
contents
Introducing the Evaluation Flash Cards
As part of our ongoing work to strengthen our
support for communities, the trustees and staff of
the Otto Bremer Foundation engaged in a series of
learning seminars on evaluation. In order to make
the core concepts easily accessible and retrievable,
we asked Michael Quinn Patton, who led these
seminars, to create a set of basic reference cards.
These became the Evaluation Flash Cards presented here, with the idea that a core concept can
be revisited in a flash. Illustrations of the
concepts are drawn from Otto Bremer Foundation
grants. We hope this resource is useful to other
organizations committed to understanding and
improving the results of the programs they support.
About the Author

Michael Quinn Patton is an independent evaluation
consultant with 40 years of experience conducting
evaluations, training evaluators, and writing about
ways to make evaluation useful. He is former
president of the American Evaluation Association
and recipient of both the Alva and Gunnar Myrdal
Award for outstanding contributions to evaluation
use and practice and the Paul F. Lazarsfeld Award
for lifetime contributions to evaluation theory, both
from the American Evaluation Association. The
Society for Applied Sociology honored him with the
Lester F. Ward Award for outstanding contributions
to applied sociology. He is the author of six books
on evaluation, including Essentials of UtilizationFocused Evaluation (2012).
Evaluative Thinking
2 Evaluation Questions
3 Logic Models
4 Theory of Change
5 Evaluation vs. Research
6 Dosage
7 Disaggregation
8 Changing Denominators, Changing Rates
9 SMART Goals
10 Distinguishing Outcomes From Indicators

11 Performance Targets
12 Qualitative Evaluation
13 Triangulation Through Mixed Methods
14 Important and Rigorous Claims of Effectiveness
15 Accountability Evaluation
16 Formative Evaluation
17 Summative Evaluation
Permission and Citation
18 Developmental Evaluation
The Otto Bremer Foundation permits use of

these Evaluation Flash Cards for non-commercial
purposes, subject to full attribution (see the
suggested citation reference below). For permission to use this material for commercial purposes,
please contact the Foundation at 651-227-8036 or
[email protected].
19 The IT Question
Citation reference: Patton, Michael Quinn (2014).

Evaluation Flash Cards: Embedding Evaluative
Thinking in Organizational Culture. St. Paul, MN:
Otto Bremer Foundation, ottobremer.org.
20 Fidelity or Adaptation
21 High-Quality Lessons Learned

22 Evaluation Quality Standards
23 Complete Evaluation Reporting
24 Utilization-Focused Evaluation
25 Distinguish Different Kinds of Evidence
Evaluation Flash Cards: Flash Forward
This work is licensed under a Creative Commons

Attribution-NonCommercial-NoDerivatives 4.0 International License.
http://creativecommons.org/licenses/by-nc-nd/4.0/deed.en_US
Evaluative Thinking
distinguish evaluative thinking from evaluation.
Evaluation is activity. Evaluative thinking is a way of doing business.
Evaluative thinking is systematic results-oriented
thinking about:
What results are expected,
How results can be achieved,
What evidence is needed to inform future actions and
judgments, and
How results can be improved in the future.
Evaluative thinking becomes most meaningful when it is
embedded in an organizations culture. This means that
people in the organization expect to engage with each
other in clarifying key concepts, differentiating means
and ends, thinking in terms of outcomes, examining the
quality of evidence available about effectiveness, and
supporting their opinions and judgments with evidence.
Evaluative thinking is what characterizes learning organizations. Keeping up with research and evaluation findings
becomes part of everyones job. Inquiring into the empirical basis for assertions about what works and doesnt
work becomes standard operating procedure as people
in the organization engage with each other and interact
with partners and others outside the organization. Critical
thinking and reflection are valued and reinforced.
Infusing evaluative thinking into organizational culture

involves looking at how decision makers and staff incorporate evaluative inquiry into everything they do as part
of ongoing attention to mission fulfillment and continuous improvement. Integrating evaluation into organizational culture means mainstreaming evaluationthat
is, making it central to the work rather than merely an
add-on, end-of-project paperwork mandate.
Indicators that evaluative thinking is embedded in an
organizations culture include:
Evaluative thinking permeates the work, with conscious
and constant reflection on project, program, regional,
and organizational experience and the intention to
implement improvements based on what is learned.
Evaluative thinking is demonstrated in the implementation of well-focused programs and in the use of
high-quality evaluations that feed into program and
organizational decision making.
Time and resources are allocated for reflection on
evaluation findings and using those findings.
The antithesis of evaluative thinking is treating evaluation as a check-it-off compliance activity.
Evaluative thinking embedded and

valued as a way of doing business
Evaluation as a compliance activity
Thinking about what kinds of information are most

needed for learning and improvement.
Focusing on evaluation contract requirements and

procedures.
Reflecting together on evaluation findings, learning

lessons, and applying them in future decisions.
Checking off that evaluation reports have been

submitted and filed.
proposal review and site visit implications:

Pay attention to how, and how much, evaluative thinking is manifest, embedded, and valued.
b ot to m l i n e : Practice evaluative thinking. Like any important skill, evaluative thinking improves with
practice and reinforcement.
Evaluation Questions
begin with basic description.
Evaluation supports reality-testing, finding out what is actually going on in a program. This can then
be compared to what was intended and hoped for. But the first step is basically descriptive.e.
I keep six honest serving-men
(They taught me all I knew);
Their names are What and Why and When
And How and Where and Who.
Rudyard Kipling (1865-1936), The Elephants Child
For professionals as diverse as journalists, police

detectives, lawyers, and evaluators, Kiplings five Ws
and one H is the formula for full understanding and a
complete report. These are descriptive, factual, and

open-ended questions. None can be answered yes
or no. You have to find out what happened. When
first entering a program situation (for example, on a
site visit), it can be helpful to begin with some basic
facts to get the lay of the land. Keep it simple: Whos
proposing to do what? Where? When? How? Why?
Example: A job-training program

Program description
Parallel evaluation questions
Who: The target population is chronically unemployed

people of color. The staff consists of coaches and
trainers selected for their capacity to work with this
population.
Who does the program actually serve? How does the

actual population served compare to the targeted
population?
What: Train participants in both soft skills and hard

skills to get living-wage jobs with benefits in companies the program has cultivated.
What training do participants actually receive? How

does the training received compare to the proposed
training? What do companies report about the skills
of participants hired?
Where: The main program operates in two local offices.
How does the location of the program affect its

operation? Strengths and weaknesses of location?
How: The program uses an empowerment curriculum

that engages participants in being accountable, responsible, and successful. Building on empowerment, the
program offers skill training matched to the needs and
interests of participants, and job needs of companies.
How does the curriculum work in practice? What

are participants reactions? What is evidence of
empowerment, of acquisition of soft and hard
skills, and of alignment between companies needs and
program participants skills?
Why: Evaluation of successful employment programs

shows that the combination of positive attitudes,
appropriate behaviors for the workplace, and training
in skills needed by companies leads to successful
outcomes.
To what extent does the program reproduce the

results documented in previous evaluations? How do
the results of this program compare to other models?
When: Participants are generally in the program for 18

months to 2 years. The intended outcome is retention of
a living-wage job with benefits for at least one year.
To what extent is the intended outcome actually

attained?

Use the full set of descriptive questions to get a comprehensive picture of whats being proposed.
b ot to m l i n e : Ground evaluation in basic descriptive questions.

Logic Models
models can be displayed as a series of logical and sequential
connections. each step in a logic model can be evaluated.
A logic model is a way of depicting the program intervention by specifying inputs, activities, outputs,
outcomes, and impacts in a sequential series.
Explanations of some of the terms used in logic models follow.
Inputs are resources like funding, qualified staff, participants ready to engage in the program, a place to hold the
program, and basic materials to conduct the program. These inputs, at an adequate level, are necessary precursors
to the programs activities.
Participating in program activities and processes logically precedes outputs, like completing the program or
getting a certificate of achievement.
Outputs lead to short-term participant outcomes, like a better job or improved health.
Short-term outcomes lead to longer-term impacts, like a more prosperous or healthy community.
inputs/
resources
activities/
processes
outputs/
products
short-term
outcomes
long-term
impact
Logic models are one way of answering the It question in evaluation. The logic model depicts what is being evaluated.
The primary criteria for judging a logic model are whether the linkages are logical and reasonable.
1. A
re the inputs (resources) sufficient to deliver the
proposed activities?
3. Do the outputs lead logically and reasonably to the

outcomes?
2. Will the proposed activities lead to the expected

outputs?
4. Will successful outcomes lead to desired impacts?
Not logical and reasonable
Logical and reasonable
Attending an after-school drop-in center will increase

school achievement.
Participating in an after-school drop-in center will help

keep kids out of trouble after school.
A safe house for victims of domestic abuse will lead to

jobs.
A safe house for domestic abuse victims will provide

support and stability to enable participants to figure out
next steps and get referrals for longer-term help.

Does the proposal include a logic model? If so, is it reasonable and logical? Do the steps make sense?
b ot to m l i n e : Is the proposed logic model sequence from inputs to impacts logical and reasonable?
Theory of Change
testing a theory of change can be an important
contribution of evaluation.
A theory of change explains how to produce desired outcomes. It is explanatory. A logic model just
has to be sequential (inputs before activities, activities before outcomes), logical, and reasonable.
In contrast, a theory of change must explain why the activities produce the outcomes.
example
A program to help homeless youth move from the
streets to permanent housing proposes to:
1. Build trusting relationships with the homeless youth;
2. Work to help them feel that they can take control of
their lives, instill hope, and help them plan their own
futures; and
3. Help them complete school, both for their economic
well-being and to help them achieve a sense of
accomplishment.
This approach is based on resilience research and theory.
Resilience research and theory posits that successful
youth: (1) have at least one adult they trust and can
interact with; (2) have a sense of hope for the future;
(3) have something they feel good about that they have
accomplished; and (4) have at least some sense of control
over their lives.
The issue that arises in examining a proposal based on

a theory of change is whether the proposed program
activities constitute a practical and reasonable
implementation of the theory. Does the program
provide specific and concrete experiences that reflect
the theory of change? The key conceptual and real-world
challenge is translating a theory of change into an actual
implemented program with real outcomes.
Evaluation of a program with an explicit theory of
change is sometimes called theory-driven evaluation
because the evaluation can be a test of the theory. If the
program fails to produce the predicted outcomes, the
critical interpretative and explanatory issue becomes:
Did the program fail because the theory was inadequately implemented, or because the theory itself was
inadequate? This is the difference between implementation failure versus theory failure, a longstanding and
important distinction in evaluation.

How explicit and articulate is the programs theory of change?
b ot to m l i n e : Can a program identify a theory of change based on research and, if so, can it demonstrate
how it will translate the theory into an actual program?
Evaluation vs. Research

evaluation and research have different primary purposes,
but the state of research knowledge affects what evaluation
can contribute.
Evaluation generates improvements, judgments, and actionable learning about programs.

Research generates knowledge about how the world works and why it works as it does.
Scientific research is undertaken to discover knowledge,
test theories, and generalize across time and space.
Program evaluation is undertaken to inform decisions,
clarify options, identify improvements, and provide information about programs and policies within contextual
boundaries of time, place, values, and politics. Research
informs science. Useful evaluation supports action.
Research informs evaluation in that the more knowledge
that exists about a problem, the more an evaluation can
draw on that knowledge. For example, research shows
that children immunized against polio do not get polio.
Therefore, evaluation of an immunization program can
stop at determining that children have been immunized
and confidently calculate how many cases of polio have
been prevented based on epidemiological research. The
evaluation design does not have to include follow-up to

determine whether immunized children get polio. That
question has been settled by research.
A program aimed at getting senior citizens to exercise
to improve their health does not have to prove that
exercise improves health and contributes to a longer,
higher quality life. Health research has demonstrated
that. Evaluation of the exercise program, then, only has
to demonstrate that it is effective in getting seniors to
exercise at the levels shown by research to be effective.
In contrast, there is little research on homeless youth.
The knowledge gap is huge. So evaluation has to be
more developmental and exploratory because the
research foundation is weak.
Research
Evaluation
Purpose is testing theory and producing generalizable

findings.
Purpose is to determine the effectiveness of a specific

program or model.
Questions originate with scholars in a discipline.
Questions originate with key stakeholders and primary

intended users of evaluation findings.
Quality and importance judged by peer review in a

discipline.
Quality and importance judged by those who will use

the findings to take action and make decisions.
Ultimate test of value is contribution to knowledge.
Ultimate test of value is usefulness to improve

effectiveness.

Find out if research supports a program proposal. Have those submitting the proposal done their homework in
finding out and taking into account what research shows?
b ot to m l i n e : Distinguish research from evaluation. Use research to inform both program and evaluation
designs.
Dosage
different degrees of intervention and engagement produce
different levels of outcomes.
Dosage effects refer to the fact that different people engage in and experience a program with different
degrees of intensity. A higher dose of engagement should be related to higher-level outcomes.
Example
A youth community center reports serving 300 kids each quarter.
Question
What are different degrees of dosage for those 300 kids?
Data
High dosage/high outcomes:

Thirty kids come to the Center after school every day. They have important, ongoing relationships
with staff. They benefit greatly from the staffs mentoring, homework help, personal support, and
individualized problem solving.

Medium dosage/medium outcomes:
Fifty kids come to the Center about once a week for a specific program, like a volunteer program that
helps them improve reading; they get some modest help on a specific outcome (reading).

Low dosage/minimal outcomes:
Another 220 kids come once a quarter for pizza night, or a Friday night dance. This is a source of
recruiting and connection to the community, but it is really outreach rather than serving those kids.

Explore how aware the program is of variations in dosage and the implications of those variations.
b ot to m l i n e : Watch for and understand dosage effects. All programs have them.
Disaggregation
what works for whom in what ways with what results?
Subgroups in programs have different experiences and different outcomes. Disaggregation refers
to distinguishing the experiences and outcomes of differentsubgroups.
Example A program aims to prevent teenage pregnancies. The program typically reports aggregate results for
all teens served (ages 13-19). The reported success rate is 60 percent, which means that 60 percent
of the teens do not get pregnant during the year they are engaged in the program.
Disaggregated Data

Success rate for teens aged 16-19: 80 percent

Success rate for teens aged 13-15: 40 percent
Lesson The overall 60 percent success rate for all teens disguises the fact that the program is highly effective
with older teens and relatively ineffective with younger teens. Indeed, some outcomes are different.
The program works to help older teens maintain safe and supported independence but attempts
to get younger teens integrated into a family, either their own or a foster family. In reality, the two
subgroups constitute different approaches with different results. The disaggregated data can help
decision makers target improvements to the subgroups for whom the program is less effectiveand
learn from those that show higher levels of impact.

Explore the capacity of the program to disaggregate data for learning, management, and reporting.
b ot to m l i n e : When looking at overall results for a program, ask about the disaggregated results for important
subgroups.
Changing Denominators, Changing Rates

different denominators produce different results.
To understand and interpret data on rates and performance indicators, like the participation
rate in a program, the drop-out rate, or the completion rate, pay special attention to the
denominator.
Example A local job-training program reports a 40 percent drop-out rate. The denominator for this programs
rate is based on the number who have completed the initial training and signed the program
contract. Thus, the drop-out rate is NOT based on the number who initially enroll in the program
but rather the number who enroll and complete the course and sign the contract. Half of the initial
enrollees do not reach that stage.
Illustrative Data

1. Number who enter the program from January to June: 200

2. Number who complete course and sign contract: 100

3. Contract signing rate: 50 percent (100/200 = 50 percent)
4. Number who drop out before job placement: 40
5. Drop-out rate for contract signers is 40 percent (40/100 = 40 percent)
6. Drop-out rate for ALL enrollees is 70 percent (140/200 = 70 percent)
7. Program completion (placed in a job): 60
8. Completion rate of contract signers: 60 percent (60/100 = 60 percent)
9. Job retention one year after placement: 30 participants
10. Job retention rate: 50 percent (30/60 = 50 percent)
11. Job retention percentage of all participants who enroll: 15 percent (30/200 = 15 percent)
Lesson Different rates have different denominators. Different denominators yield different rates. Programs
define and calculate drop-out and completion rates differently, which makes comparisons difficult.

Explore how the program computes key indicators like participation, completion, and drop-out rates.
b ot to m l i n e : Be clear about the denominator being used when rates are reported.
SMART Goals
not all goals are created equal.
Traditionally, evaluation has been synonymous with measuring goal attainment. The most basic
evaluation question is: To what extent is the program attaining its goals? To evaluate goal attainment,
goals have to be clear enough to permit evaluation.
A clear goal has five dimensions, which form the acronym SMART:

Specific
Measurable
Achievable
Relevant
Time bound
examples
Weak goal:
Improve quality of life.
This goal is vague and general (not specific). What is meant by quality of life? Howwould it be
measured? Whats the timeframe?
SMART goal: Graduates will get a job paying a living wage with benefits and keep the job for
at least a year.

The outcome is specific (get and keep a certain kind of job)
The goal is measurable (living-wage job with benefits)
The goal is achievable (the level of aspiration is reasonable)
The outcome is relevant (the goal is aimed at the chronically unemployed; getting and
keeping a living-wage job is relevant to both participants and society)
The goal is time bound (keep the job at least one year)

When reviewing goals, examine if they are SMART.
b ot to m l i n e : Goal statements vary tremendously. Not all are SMART.
10
Distinguishing Outcomes From Indicators

evaluation depends on important distinctions.
one such d istinction is outcomes vs. indicators.
An outcome is a clear statement of the targeted change.
An indicator is a measurement of the outcome.
Examples of types of outcomes
Illustrative indicators
Change in circumstances
Number of children in foster care who are safely reunited with

their families of origin
Change in status
Number of unemployed who become employed
Change in behavior
Number of former truants who regularly attend school
Change in functioning
Measures of increased self-care among nursing home residents
Change in attitude
Score on an instrument that measures self-esteem
Change in knowledge
Score on an instrument that measures understanding of the

needs and capabilities of children at different ages
An indicator is just that, an indicator. Its not the same

as the desired outcome, but only an indicator of that
outcome. A score on a reading test is an indicator of
reading capability but should not be confused with a
particular persons true capacity to read. Many kinds of
things affect a test score on a given day. Thus, indicators
are inevitably approximations. They are imperfect and
vary in validity and reliability.
Figuring out how to measure a desired outcome is called
operationalizing the outcome. The resources available
for measurement will greatly affect the kinds of data
that can be collected for indicators. For example, if the
desired outcome for abused children is no subsequent
abuse or neglect, regular in-home visits and observations, including interviews with the child, parent(s), and
knowledgeable others, would be desirable, but such
data collection is expensive. With constrained resources,
one may have to rely on data collected r outinely by
government through mandated reportingthat is,

official, substantiated reports of abuse and neglect over
time. Moreover, when using such routine data, privacy
and confidentiality restrictions may limit the indicator
to aggregate results quarter by quarter rather than one
that tracks specific families over time.
Another factor affecting indicator selection is the
demands data collection will put on program staff and
participants. Short-term interventions such as food
shelves, recreational activities for people with developmental disabilities, drop-in centers, and one-time
community events do not typically engage participants
with a high enough dosage level to justify collection of
sophisticated data. Many programs can barely collect
data on end-of-program status, much less follow-up
data six months after program participation. Programs
may need to develop the capacity to measure outcomes.

Examine the clarity of proposed outcomes and the meaningfulness of indicators.
b ot to m l i n e : Outcomes are the desired results; indicators are how you know about outcomes. The key is to
make sure that the indicator is a reasonable, useful, and meaningful measure of the intended participant outcome.
11
Performance Targets
what s the bull s-eye?
A performance target specifies the level of outcome that is hoped for, expected, or intended.
What percentage of participants in employment training
will have full-time jobs six months after graduation?
40 percent? 65 percent? 80 percent? What percentage
of fathers failing to make child support payments will
be meeting their full child support obligations within six
months of intervention? 15 percent? 35 percent?
60 percent?
Setting performance targets should be based on data
about what is possible. The best basis for establishing
future performance targets is past performance. Last
year we had 65 percent success. Next year we aim for
70 percent. Lacking data on past performance, it may
be advisable to wait until baseline data have been gathered before specifying a performance target. Arbitrarily
setting performance targets without some empirical
baseline may create artificial expectations that turn out
unrealistically high or embarrassingly low. One way to
avoid arbitrariness is to seek norms for reasonable
levels of attainment from other, comparable programs,

or review the evaluation literature for parallels. Just
making up arbitrary or ambitious performance targets
is not very useful.
Separate goals from indicators and performance

targets.
Desired outcome: All children will be immunized
against polio.
I ndicator: Health records when children enter school
show whether they have been vaccinated.
Performance target: Children receive 4 doses of IPV:
a dose at 2 months, at 4 months, and at
6-18 months; and a booster dose at 4-6 years.
As indicators are collected and examined over time,
it becomes more meaningful and useful to set
performance targets.
example
Consider this outcome statement: Student achievement
test scores in reading will increase one grade level from the
beginning of first grade to the beginning of second grade.
Such a statement mixes together and potentially confuses the (1) specification of a desired outcome (better
reading) with (2) its measurement (achievement test
scores) and (3) the desired performance target (one
grade level improvement).
Specifying the desired outcome, selecting indicators, and

setting targets are separate decisions. They are related, of
course, but each should be examined on its own merits.
For example, there are ways other than standardized tests
for measuring achievement, like student portfolios or
competency-based tests. The desired outcome should not
be confused with its indicator.

Examine the appropriateness and basis of performance indicators.
b ot to m l i n e : The challenge is to make performance targets realistic, meaningful, and useful.
Qualitative Evaluation
qualitative data come from open-ended interviews, on-site
o bservations, fieldwork, site visits, and document analysis.
12
Qualitative evaluation uses case studies, systematically collected stories, and in-depth descriptions of processes and outcomes to generate insights into what program participants experience
and what difference those experiences make.
Suppose you want to evaluate learning to read. If you
want to know how well children can read, give them a
reading test (quantitative data). If you want to know
what reading means to them, you have to talk with them
(qualitative data). Qualitative questions aim at getting
an in-depth, individualized, and contextually sensitive
understanding of reading for each child interviewed. Of
course, the actual questions asked are adapted for the
childs age, language skills, school and family situation,
and purpose of the evaluation. But regardless of the
precise wording and sequence of questions, the purpose
is to hear children talk about reading in their own words;
find out about their reading behaviors, attitudes, and
experiences; and get them to tell stories that illuminate
what reading means to them. You might talk to groups

of kids about reading as a basis for developing more
in-depth, personalized questions for individual interviews. While doing field work (actually visiting schools
and classrooms), you would observe children reading
and the interactions between teachers and children
around reading. You would also observe what books
and reading materials are in a classroom and observe
how they are arranged, handled, and used. In a comprehensive inquiry, you would also interview teachers
and parents to get their perspective on the meaning and
practice of reading, both for children and for themselves,
as models children are likely to emulate.
Examples of qualitative evaluation
Qualitative data collected, synthesized, and reported
Evaluate the principles that guide work with

homeless youth, both to improve effective
use of principles and find out the impacts on
youth.
Case studies of diverse homeless youth using shelters and youth

programs; in-depth interviews with youth, street workers, and
shelter or program staff; review of files; focus groups with youth to
understand their perspectives and experiences.
Evaluate the role of community colleges in

rural communities.
Interview community college teachers, students, and administrators

about their experiences and perspectives; interview key community
people and leaders; do case studies of successful students compared
to drop-outs.
Evaluate a community leadership program.
Interviews with program participants about the leadership training,

then follow-up community case studies to find out what they do
with the training.
Evaluate a drop-in center for inner-city Native

American youth.
Work with Native American leaders to develop culturally appropriate

questions. Observe. Interview. Report patterns.

Develop skills in open-ended interviewing and systematic site visit observationsemphasis on being skilled and
systematic. Document what you see and hear. Analyze and synthesize qualitatively.
b ot to m l i n e : Qualitative evaluation captures and communicates the perspectives, experiences, and stories of
people in programs to understand program processes and outcomes from their viewpoint.
Triangulation Through Mixed Methods

any single source of data, like interviews, focus groups, or
surveys, has both strengths and weaknesses.
13
Using multiple methods increases confidence in overlapping patterns and findings. Checking for
consistency across different data sources is called triangulation.
The term triangulation is taken from land surveying.
Knowing a single landmark only locates you somewhere
along a line in a direction from the landmark, whereas
with two landmarks you can take bearings in two directions and locate yourself at their intersection. The notion
of triangulating also works metaphorically to call to mind
the worlds strongest geometric shapethe triangle.
The logic of triangulation is based on the premise that
no single method ever adequately solves the problem of
interpreting how much the weakness of any particular
method may give a false or inadequate result. Because
different kinds of data reveal different aspects of a program, multiple methods of data collection and analysis
provide more grist for the interpretation mill. Combinations of interviewing, observation, surveys, performance
indicators, program records, and document analysis
can strengthen evaluation. Studies that use only one
method are more vulnerable to errors.
Combining quantitative and qualitative data

Statistics tells us about the size or scope of an issue, like
the number of homeless youth, how many rural people
lack access to quality dental care, or whether the number
of children in poverty is increasing or decreasing.
Qualitative data tell us what the numbers mean through
the perceptions of program participants and staff.
Open-ended interviews with program participants, case

studies, and site visits provide insights into how to interpret and make sense of the numbers. Stories also put
faces on the numbers and humanize statistics so that
we never forget that behind the numbers are real people
living their lives.
Strong evaluations include both quantitative and
qualitative data. Triangulating across statistics and
stories make each data source more valuable, meaningful, and credible.
Example
A site visit to a housing development turned up statistics
on residents characteristics, diversity, and income level
as well as the needs people expressed and stories about
living in the housing development. Staff learned that to
live in this development you need to work, be in school,
or have formal volunteering occurring. An evaluation
going forward might inquire how this policy works in
practice. Statistics would reveal patterns of work, school
attendance, volunteering, and resident turnover. Openended interviews would find out how residents and staff
experience these policiesthe attitudes, knowledge,
behaviors, and feelings that affect the desired outcome
of building a vibrant residential community.

When reviewing a proposal or conducting a site visit, look for both numbers and stories, and examine the consistency or
conflicts between these different data sources.
b ot to m l i n e : The evaluation ideal is: No numbers without stories; no stories without numbers. Learn what
each kind of data reveals and teaches, and how to use them together: triangulating.
14
Important and Rigorous Claims of Effectiveness

not all findings are the same. whats worth paying
attention to? what matters most?
The most powerful, useful, and credible claims are those that are of major importance and have
strong empirical support. Claims can be important or unimportant, and the evidence for the claims
can be strong or weak. The ideal is strong evidence supporting claims of major importance.
Example of an effectiveness claim: Programs serving homeless youth are contributing significantly to reducing youth
homelessness in the Twin Cities.
Characteristics of claims of major importance
Characteristics of strong claims
Involve making a difference, having an impact, or

achieving desirable outcomes
Provide valid, believable evidence in support
A
ffect a relatively large number of people
Include data from multiple points in time (longer

periods of follow-up provide stronger evidence of sustained change)
P
rovide a sustainable solution (something that lasts
over time)
Are about a clear intervention (model or approach) with

solid implementation data
S
ave money and/or time, that is, accomplish something with less money and in less time than is usually
the case (an efficiency claim)
Clearly specify outcomes and impacts (behavior

outcomes are stronger than opinions, feelings, and
knowledge)
E
nhance quality
Include comparisons and/or replications in the

evidence
D
eal with a problem of great societal concern
C
laim to be new or innovative
S
how that something can actually be done about a
problemthat is, claim the problem is malleable
Involve a model or approach that could be used by
others (meaning the model or approach is clearly specified and adaptable to other situations)
Are based on more than one kind of evidence or data

(i.e., triangulation of data):
Quantitative and qualitative data
Multiple sources (e.g., youth, parents, teachers,
and staff corroborate results)
importance of claims
rigor of
claims
Major
Strong
Minor
Weak
H Goal: Strong claims of major importance.

If the project is successful, what kinds of claims will be made?
b ot to m l i n e : Review claims, carefully examining the importance of the claim and the strength of the evidence.
Accountability Evaluation
different types of evaluation serve different purposes.
15
Accountability-focused evaluations determine whether funds were expended appropriately to

accomplish intended results.
Accountability questions
Are funds being used for intended purposes?
Is implementation following the approved plan?
Are goals and targets being met?
Are quality control mechanisms in place and being

used?
Are resources being efficiently allocated?

Are problems being handled?
Are staff qualified?
A
re only eligible participants being accepted into the
program?
Answers to these questions determine whether

resources are well managed, being used for approved
purposes, and efficiently attaining desired results.
Examples
Accountability evaluation questions
A job-training program provides comprehensive job training to low-income adults.
How many low-income adults received training?

What training was provided?
A dental services provider delivers affordable

dental services to low-income children and
expectant mothers in North Dakota.
How many low-income children and expectant mothers are

served?
What services are provided with what results?
Were funds used as approved?
A local community college seeks to build

capacity and increase organizational effectiveness by purchasing a database to be shared by
area community colleges.
Was the database purchased?

Is it being used by area community colleges?
Has organizational effectiveness increased?
The utility of an accountability system depends on who is held accountable, by whom, for what. Accountability is most
meaningful when those held accountable actually have the capacity to achieve the things for which they are held
accountable, within the timeframes expected.

Find out how the program is currently thinking about and dealing with accountability issues.
b ot to m l i n e : Accountability requires clarity about who is accountable to whom for what.
Formative Evaluation
16
Formative evaluations support program improvement. The emphasis is on forming, shaping, and
improving, thus the term formative.
Formative evaluation questions
What works and what doesnt?
What are the programs strengths and weaknesses?
Whats the feedback from participants in the program about what should be improved?
H
ow do different subgroups respondthat is, what works for whom in what ways and under what conditions?
(If one size doesnt fit all, how can the needs of different people be met?)
How can outcomes and impacts be increased?
How can costs be reduced?
How can quality be enhanced?
The emphasis in these formative questions is on improvement.
Examples
Formative evaluation questions
A local program provides job training for lowincome adults.
What are the programs strengths and weaknesses from the

perspective of participants? What can be improved?
A local program aims to help victims of domestic violence get jobs and improve their lives.
How can links to partners for referral services be strengthened?
A local organization offers a program to

empower those in poverty and limited by poor
education.
Across the variety of services offered, which ones are working well
and which need improvement?
In the empowerment gatherings, what works for whom in what
ways, with what outcomes? What can be learned from feedback
to improve the empowerment gatherings?
The utility of formative evaluation depends on a willingness to distinguish strengths from weaknesses and acknowledge
what needs improvement. Grantees often fear reporting weaknesses or problems to funders. Formative evaluation
requires mutual trust and a shared commitment to learning, improving, and getting better.

Find out how the project or program will attend to learning and improvement.
b ot to m l i n e : Formative evaluation requires openness to learning and a commitment to ongoing improvement.

Funders contribute to mutual trust by valuing learning and supporting honest communication about whats working
and what needs improvement.
Summative Evaluation
17
Summative evaluations judge the overall merit, worth, and significance of a project. Theterm
summative connotes a summit (important) or summing-up judgment.
The focus is on judging whether a model is effective. Summative evaluations are used to inform decisions about whether
to expand a model, replicate it elsewhere, and/or take it to scale (make it a statewide, region-wide, or national model).
Summative evaluation questions

D
oes the program meet participants needs effectively and efficiently?
Is the model well specified and standardized so that the resources needed, services delivered, and outcomes
attained are clear?
What are the key factors that support success? What key contextual factors affect outcomes?
To what extent can outcomes be attributed to the intervention? Is the program theory clear?
Does the evidence support the theory?
How do outcomes and costs compare to other options? Is the model cost-effective?
What unanticipated outcomes have been found? With what implications?
Is the model ready for prime time? Is it ready for replication in other places?
The emphasis in these summative questions is on testing and validating a model. Summative evaluations serve to
inform major decisions about the value of a model for future dissemination.
Examples
Summative evaluation questions
A local job-training program aspires to be a model

program for moving chronically unemployed people
of color into living-wage jobs with benefits in highquality companies that offer career opportunities.
What are the critical elements of the model?

What are the programs employment outcomes? Can these be
attributed to the program?
What are the costs per participant?
Has the model been sufficiently implemented and evaluated
to recommend it to others for replication?
A local micro-lending program provides $1,000

grants to meet emergency or critical needs of lowincome participants in a variety of partner agencies.
It wants to expand throughout the region.
What exactly is this model? How does it work? With what

outcomes?
What niche does the model fill? Does it meet an importantenough need to merit expansion to other communities?
The utility of summative evaluation is the focus on informing major decisions about a models effectiveness and,
therefore, its relevance and dissemination to other communities.

Find out if the project or program aspires to be a replicable model.
b ot to m l i n e : Summative evaluation requires rigorous evidence because the stakes are high. The evaluation
data must be high quality and credible to external stakeholders interested in the model.
Developmental Evaluation
18
Developmental evaluation supports innovation and development, especially in complex and

dynamic situations.
Accountability evaluation, formative evaluation, and
summative evaluation all depend on there being a program or model to evaluate. Developmental evaluation
is relevant when the program or model is still being created and those involved are figuring out what they want
to do and how to do it. Thus, developmental evaluation
helps people developing new initiatives to get ongoing, real-time feedback about what is emerging and its
implications for making a difference.
Example
A collaboration to support homeless youth involves
several organizations, each with its own projects and
evaluations. As individual agencies, they are engaged
in accountability reporting and formative evaluation
to increase effectiveness. But the overall collaborative
initiative is just beginning to be created as the organizations work together. This is a new development. As they
collaborate on both programming for homeless youth
and overall initiative-level evaluation, they are creating

new ways of working together and developing new possibilities for greater impact. Developmental evaluation
supports that generative and collaborative process as it
unfolds.
Key developmental evaluation questions

What is being developed? With what implications?
Given where we (the collaborative group members) are
now, what are the next steps?
Whats happening in the larger community context
that affects how we work together and what we do
together? (This involves attention to the political, economic, social, and cultural context and implications of
what is being developed.)
The emphasis in these evaluation questions is on what
is being developed and understanding the context
within which adaptation and development are occurring.
Example
Developmental evaluation questions
A local program is developing a new empowerment

and job-training program to serve the transition
needs of men of color coming out of prison.
What issues are emerging as the program is being

developed?
How is the program adapting to the challenges of this
population?

To what extent is the proposed project innovative and/or operating in a turbulent environment? How does the p
roject
prepare to use evaluation to support adaptation and development?
b ot to m l i n e : Developmental evaluation supports innovative development. It fills a specific evaluation niche.

b ot to m l i n e o n d i f f e r e n t t y p e s o f e va l u at i o n : Evaluations can serve diverse purposes,
including accountability, program improvement, making overall summative judgments and decisions, and supporting
innovative development. Make sure the type of evaluation matches the situation and is appropriate to the nature of
the program.
The It Question
when we say it works or it doesnt work, whats the it?
The It is the program model being implementedand evaluated.
19
examples
Examples of It hypothesis statements:
A
local job-training program has a structured curric
ulum that aims to create a positive attitude about
undertaking employment training and taking personal
responsibility for success (not being a victim).
The job-training program expects the empowerment

curriculum to change attitudes and behaviors so that
participants complete employment training and obtain
and retain a living-wage job.
H
abitat for Humanity has developed a model for how
to engage volunteers and low-income people together
in building a home affordable to and owned by a lowincome family.
Habitat for Humanity expects its model to produce

houses that low-income families own and maintain.
ReStore is a model nonprofit retail outlet specializing in

the resale of quality new and previously owned building
materials, home furnishings, and appliances at 50-75
percent below retail prices. The funds from ReStore
sales are used to support Habitat for Humanity.
Answering the It question has two parts:
1. What intervention is being undertaken to effect
change?
2. What outcomes are expected from the intervention?
ReStore is a model of social entrepreneurship aimed at

generating funds (operating at a profit) to help support Habitat for Humanity programs.
Asking about the It means going beyond a programs
name or label to find out what it means and actually
does. Additional examples of models:
A nonprofit supports a rating and improvement system
for early learning and child care providers. The system
is the It.
Boy Scouts of America runs a program that mentors,
works to strengthen, anddevelops relationships for
at-risk youth. The program is the It.

What exactly is the model being proposed?
What outcomes is the model expected to produce?
What evidence will be generated about how the model works?
b ot to m l i n e : Be clear about the It (model) in a proposal. Thats what will be evaluated.
Fidelity or Adaptation
different approaches to disseminating models require
d ifferent evaluation approaches.
20
Two opposing approaches to implementing a model have very different evaluation implications.
The two approaches follow.
1. F idelity-focused programming and evaluation means
a national model is being implemented in a local
community and is supposed to be implemented
exactly as prescribed in the national model. Fidelityfocused program models provide best practices
and standard operating procedures that amount to
a recipe for success. A McDonalds Big Mac burger is
supposed to be the same anywhere in the world.
2. Adaptation-focused programming and evaluation

means a national model offers principles and guidance, but local implementation will be adapted to fit
the local context. The Pew Childrens Dental Campaign
is an example of a national approach to bridging the
gap between coverage and care that provides an overarching framework for research and policy engagement, but has to be adapted to a statewide context.
Core evaluation questions:
Core evaluation questions:
Is the local model faithfully and rigorously implementing the standard model as specified?
How is the national framework being adapted

locally?
Is the local model getting the results promised by

the national model?
What are the implications of these adaptations for

outcomes?
Is the local adaptation getting the results promised
by the national model?

When funds are requested to implement a model being done elsewhere, find out whether implementation is
expected to be fidelity-focused or adaptive in nature.
High fidelity will typically require capacity development and technical support from those who have developed and
implemented the model elsewhere. This usually includes already-developed evaluation instruments and tools.
Adaptation will typically require astute understanding of local context and capacity to articulate how the local
situation will influence the adaptive process and local outcomes.
b ot to m l i n e : Distinguish fidelity-focused proposals from adaptive-focused proposals. The implications for

programming and evaluation are substantial.
High-Quality Lessons Learned

lessons can be generated from all kinds of experiences and
data. high-quality lessons are those that are supported by
diverse types of evidence.
21
High-quality lessons are supported by multiple sources of information. Knowledge confirmed from
multiple sources increases confidence that a lesson is valid and can be used to inform decisions and
future actions.
A common problem when an idea becomes highly
popular, in this case the search for lessons learned, is
that the idea loses its substance and meaning. Anybody
who wants to glorify his or her opinion can proclaim it
a lesson learned. High-quality lessons, in contrast,
represent principles extrapolated from multiple sources
and cross-validated that inform future action. In essence,
high-quality lessons constitute validated, credible,
trustworthy, and actionable knowledge.
Places to look for potential lessons

1. E
valuation findingspatterns across programs
2. B
asic and applied research findings
3. C
ross-validation from multiple and mixed methods,
both quantitative and qualitative
4. Reflective practice wisdom based on the experiences
and insights of practitioners
5. Insights reported by program participants
6. E
xpert opinion
7. C
ross-disciplinary findings and patterns
8. Theory as an explanation for the lesson and its
mechanism of impact
Assessment criteria for judging the quality

of lessons
Importance of the lesson learned
S
trength of the evidence connecting intervention
lessons to outcomes attainment
Consistency of findings across sources, methods, and

types of evidence
The idea is that the greater the number of supporting
sources for a lesson learned, the more rigorous the
supporting evidence, and the greater the cross-validation
from supporting sources, the more confidence one has in
the significance and meaningfulness of a lesson. Lessons
learned with only one type of supporting evidence would
be considered a lessons learned hypothesis. Nested
within and cross-referenced to lessons learned should
be the actual cases from which practice wisdom and
evaluation findings have been drawn. A critical principle
here is to maintain the contextual frame for lessons
learnedthat is, to keep lessons grounded in their
context. For ongoing learning, the trick is to follow
future applications of lessons learned in new settings
to test their wisdom and relevance over timeand
adapt accordingly.
Example
The importance of intervening in preschool years for
healthy child development and later school success
is supported by numerous evaluations, basic research
on child development, expert knowledge, practitioner
wisdom, and child development theory. In contrast,
lessons about how to work effectively with troubled
teenagers are weak in evidence, theory, research, and
number of evaluations.

What lessons are program proposals based on? What are the sources of evidence supporting supposed lessons? To
what extent do similar lessons show up in different sites, proposals, and reports?
b ot to m l i n e : Distinguish opinions and single-source lessons from high-quality, cross-validated lessons.

The former are hypotheses. The latter constitute actionable knowledge.
Evaluation Quality Standards

evaluation can and should be evaluated.
so whats a good evaluation?
22
The evaluation profession has adopted standards that are criteria for what constitutes a good
evaluation.
A high-quality evaluation is:
Useful
Practical
Ethical
Accurate
Accountable
example
A foundation commissions an evaluation of focus work
on youth homelessness. The first phase of the evaluation documents that:
t he targeted number of new beds and services were
added to shelters; and
t he grantees collaborated to design an evaluation of
the critical factors that lead to permanent housing and
stability for homeless youth.
The grantees and foundation staff use the Phase 1
evaluation findings to develop a proposal for Phase 2.
The foundations trustees use the evaluation findings and
proposal based on the findings to inform (1)their decision

about whether to fund the next stage of the youth
homelessness work and (2)how to shape future work.
The findings are usefuland actually usedbecause
they are practical (concrete conclusions are reported
that can be applied to improve programs), ethical (data
were gathered in a way that showed respect for youth
and program staff serving youth), and accurate (the
data are meaningful and the findings are credible). The
evaluation was worth what it cost because it was used
to improve the work and inform future decision-making
(accountability).

When a grantee submits evaluation data as part of a proposal, a foundation program officer asks:
1. How do you use the evaluation findings? What changes, improvements, or decisions have you made based on evaluation findings?
2. What is the process for collecting evaluation data? To what extent is the process practical, manageable, and
sustainable?
3. How do staff and program participants experience the evaluation process? Do they find it meaningful and r espectful?
4. How is accuracy ensured in data collection? What steps are taken to ensure that the evaluation findings are c redible?
5. Based on your evaluation approach (and the answers to the preceding questions), what do you consider to be the
strengths and weaknesses of your evaluation process and findings?
Note: These questions are asked only when grantees have made significant evaluation claims as part of the proposal.
b ot to m l i n e : Focus on evaluation use; dont let evaluation become just compliance reporting.
Complete Evaluation Reporting

the elements of a comprehensive evaluation report
What? What are the findings? What do the data say?
23
So what? What do the findings mean? Making interpretations and judgments.

Now what? Action implications and recommendations.
Four distinct processes are involved in making sense of evaluation findings:
1. A
nalysis involves organizing raw data into an understandable form that reveals basic patterns and constitutes the evaluations empirical findings, thereby
answering the what? question.
3. Judgment brings values to bear to determine merit,

worth, and significance, including the extent to which
the results are positive or negative, good or bad. This
is Part Two of answering the so what? question.
2. Interpretation involves determining the significance of

and explanations for the findings. This is Part One of
answering the so what? question.
4. Recommendations involve determining the action

implications of the findings. This means answering
the now what? question.
The graphic below depicts the inter-relationships among these four dimensions of evaluation sense making. The three
fundamental questionsWhat? So what? Now what?are connected to the four evaluation processes of (1) analyzing
basic findings, (2) making interpretations, (3) rendering judgments, and (4) generating recommendations.
1. basic findings
what?
2. interpretations
so what?
3. judgments
now what?
4. recommendations

To what extent does the proposal reflect evaluative thinking? If the program has past reports, do they reflect the
distinctions between what, so what, and now what?
b ot to m l i n e : When reviewing an evaluation report, watch for distinctions between basic findings,
interpretations, judgments, and recommendationsand the logical alignment and consistency among these
elements.
Utilization-Focused Evaluation
make attention to use the driving force behind
every decision in an evaluation.
24
Utilization-focused evaluation begins with the premise that evaluations should be judged by their
utility and actual use; therefore, evaluators should facilitate the evaluation process and design an
evaluation with careful consideration of how everything that is done, from beginning to end, will
affect use.
Use concerns how real people in the real world apply evaluation findings and experience the evaluation process.
Therefore, the focus in utilization-focused evaluation is on intended use by intended users.
Who is the evaluation for?
How is it intended to be used?
Examples of different intended users

with likely different information needs
Examples of different uses of evaluation
Program staff
Evaluation feedback to improve a program (formative evaluation).
Program director
Summative evaluation findings to decide whether to expand a

model to new sites.
Government policymakers
Accountability evaluation to determine if funds were spent

appropriately as intended, or to determine whether to invest in
the program more broadly.
Utilization-focused evaluation does not advocate any

particular evaluation content, model, method, theory,
or even use. Rather, it is a process for helping primary
intended users select the most appropriate content,
model, methods, theory, and uses for their particular situation. Situational responsiveness guides the interactive
process between evaluator and primary intended users.
This means that the interactions between the evaluator
and the primary intended users focus on fitting the evaluation to the particular situation with special sensitivity to
context. A utilization-focused evaluation can include any
evaluative purpose (formative, summative, developmental), any kind of data (quantitative, qualitative, mixed),
any kind of design (e.g., naturalistic, experimental), and
any kind of focus (processes, outcomes, impacts, costs,
and cost-benefit, among many possibilities). Utilizationfocused evaluation is a process for making decisions
about these issues in collaboration with an identified
group of primary users, focusing on their intended uses
of evaluation.
A psychology of use undergirds and informs utilizationfocused evaluation. Intended users are more likely to
use evaluations if they understand and feel ownership of
the evaluation process and findings. They are more likely
to understand and feel ownership if they have been
actively involved. By actively involving primary intended
users, the evaluator is training users in use, preparing
the groundwork for use, and reinforcing the intended
utility of the evaluation every step along the way.

How utilization focused is the evaluation portion of a proposal? Is evaluation just compliance and reporting oriented,
or does there appear to be a commitment to making evaluation truly useful?
b ot to m l i n e : When reviewing an evaluation proposal or report, is it clear who is intended to use the
evaluation and for what purposes?
Distinguish Different Kinds of Evidence

evidence-based programs
The label evidence based is widely used. The question is:
What does it mean, and whats the evidence?
Evidence about program effectiveness involves systematically gathering and carefully analyzing data about the
extent to which observed outcomes can be attributed to
a programs interventions.
Evaluators distinguish three types of evidence-based
programs:
1. Single-Summative.

Rigorous and credible summative
evaluation of a single program.
25
2. Meta-Analysis. Systematic meta-analysis (statistical aggregation) of the results of a group of programs

all implementing the same model in a high-fidelity,
standardized, and replicable manner to determine
best practices.
3. Principles-Based. Synthesis of the results of a group of
diverse programs all adhering to the same principles
but each adapting those principles to its own particular
target population within its own context.
Type of evidencebased program
Examples
Evaluation focus and findings
Single program
summative
A local job-training
program.
Evidence of the models effectiveness for one particular

site: Extensive, systematic, multi-year monitoring and
evaluation data, including external summative evaluation on job placement and retention outcomes, will
yield evidence-based conclusions about this particular
program.
Meta-analysis
Results of implementing
a standardized quality
improvement and rating
system for childcare
providers in multiple
sites.
Evidence of effectiveness across multiple sites: The

quality-rating program is being implemented as a
standardized, prescribed model, applying the same
criteria and tool to all childcare providers. Systematic
aggregate statistical analysis of standardized processes
and outcomes will yield evidence-based best practices.
Principles-based
synthesis
Youth homelessness
work engaging programs
operated by six organizations that share common
principles and values but
operate independently.
Evidence of effective principles: Each program is unique

and provides different services but all work from a common set of principles of engagement, even though the
implementation techniques built from those principles
might vary from program to program. For example, harm
reduction is a guiding principle. A synthesis of findings
from case studies of their processes and outcomes will
yield evidence-based effective principles.

When a program claims to be evidence based, inquire into the nature of the evidence and the type of evidence-based
program it aspires or claims to be.
b ot to m l i n e : Evidence-based programs must have evidence, but different kinds of evidence-based programs
make different claims. Beware simple opinions masquerading as evidence. Beliefs are beliefs. Beliefs about program
effectiveness must be evaluated to become an evidence-based program or model.
Evaluation Flash Cards: Flash Forward

ongoing learning and development
These 25 evaluation flash cards are an interim product of the Otto Bremer Foundations developmental evaluation journey (see card #18 on developmental evaluation). As such, these cards are
not intended to be definitive, universally applicable, or exhaustive of possibilities. Depending on
reactions to and uses of these flash cards, the Otto Bremer Foundation may periodically add new
cards. We invite your ideas and suggestions. Flash forward and envision what this set of cards
might look like in the future. Well see what emerges from our ongoing learning and developmental
evaluation journey. Join us.
445 Minnesota St., Ste. 2250, St. Paul, Minnesota 55101

651 227 8036 main 888 291 1123 toll-free 651 312 3665 fax
ot to b r e m e r. o r g

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Evaluation Flash Cards

embedding evaluative thinking in organizational culture

2013 Otto Bremer Foundation

About the Author

10 Distinguishing Outcomes From Indicators

Permission and Citation

The Otto Bremer Foundation permits use of

Citation reference: Patton, Michael Quinn (2014).

21 High-Quality Lessons Learned

This work is licensed under a Creative Commons

2013 Otto Bremer Foundation

Infusing evaluative thinking into organizational culture

Evaluative thinking embedded and

Evaluation as a compliance activity

Thinking about what kinds of information are most

Focusing on evaluation contract requirements and

Reflecting together on evaluation findings, learning

Checking off that evaluation reports have been

proposal review and site visit implications:

2013 Otto Bremer Foundation

For professionals as diverse as journalists, police

complete report. These are descriptive, factual, and

Example: A job-training program

Parallel evaluation questions

Who: The target population is chronically unemployed

Who does the program actually serve? How does the

What: Train participants in both soft skills and hard

What training do participants actually receive? How

Where: The main program operates in two local offices.

How does the location of the program affect its

How: The program uses an empowerment curriculum

How does the curriculum work in practice? What

Why: Evaluation of successful employment programs

To what extent does the program reproduce the

When: Participants are generally in the program for 18

To what extent is the intended outcome actually

proposal review and site visit implications:

b ot to m l i n e : Ground evaluation in basic descriptive questions.

2013 Otto Bremer Foundation

3. Do the outputs lead logically and reasonably to the

2. Will the proposed activities lead to the expected

4. Will successful outcomes lead to desired impacts?

Not logical and reasonable

Logical and reasonable

Attending an after-school drop-in center will increase

Participating in an after-school drop-in center will help

A safe house for victims of domestic abuse will lead to

A safe house for domestic abuse victims will provide

proposal review and site visit implications:

2013 Otto Bremer Foundation

The issue that arises in examining a proposal based on

proposal review and site visit implications:

2013 Otto Bremer Foundation

Evaluation vs. Research

Evaluation generates improvements, judgments, and actionable learning about programs.

evaluation design does not have to include follow-up to

Purpose is testing theory and producing generalizable

Purpose is to determine the effectiveness of a specific

Questions originate with scholars in a discipline.

Questions originate with key stakeholders and primary

3. Do the outputs lead logically and reasonably to the

2. Will the proposed activities lead to the expected

4. Will successful outcomes lead to desired impacts?

5. Drop-out rate for contract signers is 40 percent (40/100 = 40 percent)

6. Drop-out rate for ALL enrollees is 70 percent (140/200 = 70 percent)

7. Program completion (placed in a job): 60

8. Completion rate of contract signers: 60 percent (60/100 = 60 percent)

9. Job retention one year after placement: 30 participants

10. Job retention rate: 50 percent (30/60 = 50 percent)

The outcome is specific (get and keep a certain kind of job)

The goal is measurable (living-wage job with benefits)

Characteristics of strong claims

Involve making a difference, having an impact, or