Weekly

Week 1

Week 2

Week 3

Week 4

Week 5

Week 1

Week 2

Week 3

Week 4

Week 5

Week 1

Week 2

Week 3

Week 4

Week 5

Week 1

Week 2

Week 3

Week 4

Week 5

Week 3

Week 4

Week 5

Tasks

Week 2

1WKSERVER01

Week 1

WeeklyMaintenanceJanFebMarAprMayJulAugSepOctNovYEAR_____

for pass/complete X for fail

for pass/complete X for fail

for pass/complete X for fail

for pass/complete X for fail

for pass/complete X for fail

1. Verify virus software is up to date

2. Check event log for errors
3. Check Hard Drive free space (Should be more than 100gb)
4. Make sure system backups are running
5. Review Task Manager
6. Check Hard drive health (NO RED MARKS IN STATUS)

2WKSERVER02
Tasks

1. Verify virus software is up to date

2. Check event log for errors
3. Check Hard Drive free space
4. Make sure system backups are running
5. Review Task Manager
6. Check Hard drive health (NO RED MARKS)

3WKVIDEO
Tasks

1. Verify virus software is up to date

2. Check event log for errors
3. Check Hard Drive free space
4. Make sure monitoring is turned on
5. Make sure all camera's are working properly
6. Review Task Manager

4WKSERVER03
Tasks

1. Verify virus software is up to date

2. Check event log for errors
3. Check Hard Drive free space
4. Reset any hanging RDP sessions
5. Review Task Manager
6. Make sure Posting and Collection are working

5WKSERVER04
Tasks

1. Verify virus software is up to date

2. Check event log for errors
3. Check Hard Drive free space
4. Make sure system backups are running
5. Clean up Temp directory
6. Review Task Manager
7. Check Hard drive health (NO RED MARKS)

Page 1

Weekly

YEAR_____

Page 2

JuneMaintenanceYEAR_______forpass/completeXforfail
1BISERVER01
Tasks

Complete

Bi-Annual

2BISERVER02
Tasks

Complete

1. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up

2. Defrag(Should be less than 14 %)
3. Run a registry repair tool for broken links
4. Check for unwanted startup programs
5. Verify only the services that need to be running are running
6. Check the computer for Network connectivity, no dropped pings
7. Remove any unwanted user accounts
8. Verify user mailboxes are not to big (Try to keep them under 1 Gb)
9. Verify screen savers are on

1. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up

2. Defrag
3. Run a registry repair tool for broken links
4. Check for unwanted startup programs
5. Verify only the services that need to be running are running
6. Check the computer for Network connectivity, no dropped pings

3BISERVER03
Tasks

Complete

7. Verify screen savers are on

4BISERVER04
Tasks

Complete

1. Defrag
2. Check for unwanted startup programs
3. Verify only the services that need to be running are running
4. Clean up Temp directory
5. Check the computer for Network connectivity, no dropped pings

5BIVIDEO
Tasks

1. Defrag
2. Check for unwanted startup programs
3. Verify only the services that need to be running are running
4. Check the computer for Network connectivity, no dropped pings

Page 3

Complete

1. Make sure the users profile is not too big

2. Check with users about any problems they may be having
3. Check for unwanted startup programs
4. Verify only the services that need to be running are running
5. Check the computer for Network connectivity, no dropped pings
6. Verify screen savers are on
7. Defrag
8. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up
9. Make Image of the server and apply it to the old Barcode server

2ANSERVER02
Tasks

Tasks

3ANSERVER04
Tasks

1. Verify virus software is up to date

2. Check event log for errors
3. Check Hard Drive free space
4. Make sure system backups are running
5. Review Task Manager
6. Check Hard drive health
7. Memory Usage
8. Processor Usage
9. Verify the asset tag is still readable
10. Run Hardware diagnostics
11. Run Performance monitor to check for potential bottlenecks
12. Check for license compliance
13. Uninstall any unused software
14. Defrag
15. Check for unwanted startup programs
16. Verify only the services that need to be running are running
17. Check the computer for Network connectivity, no dropped pings
18. Clean up Temp directory

Complete

1. Verify virus software is up to date

2. Check event log for errors
3. Check Hard Drive free space
4. Make sure system backups are running
5. Review Task Manager
6. Check Hard drive health
7. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up
8. Defrag
9. Run a registry repair tool for broken links
10. Check for unwanted startup programs
11. Verify only the services that need to be running are running
12. Check the computer for Network connectivity, no dropped pings
13. Verify screen savers are on
14. Memory Usage
15. Uninstall any unused software
16. Processor Usage
17. Verify the asset tag is still readable
18. Check for license compliance
19. Run Hardware diagnostics
20. Run Performance monitor to check for potential bottlenecks

5ANVIDEO

Tasks
1. Verify virus software is up to date
2. Check event log for errors
3. Check Hard Drive free space
4. Reset any hanging RDP sessions
5. Review Task Manager
6. Make sure Posting and Collection are working
7. Memory Usage
8. Uninstall any unused software
9. Processor Usage
10. Verify the asset tag is still readable
11. Check for license compliance
12. Run Hardware diagnostics
13. Run Performance monitor to check for potential bottlenecks
14. Make sure the users profile is not too big
15. Check with users about any problems they may be having
16. Check for unwanted startup programs
17. Verify only the services that need to be running are running
18. Check the computer for Network connectivity, no dropped pings
19. Verify screen savers are on
20. Defrag
21. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up
22. Make Image of the server and apply it to the old Barcode server

Complete

1. Verify virus software is up to date

2. Check event log for errors
3. Check Hard Drive free space(Should be more than 100gb)
4. Make sure system backups are running (Check Mozy for errors)
5. Review Task Manager
6. Check Hard drive health(No red marks in status)
7. Memory Usage (Try to stay less than the halfway mark)
8. Uninstall any unused software
9. Processor Usage (Processor should not be averaging more than 10% usage)
10. Verify the asset tag is still readable
11. Check for license compliance
12. Run Hardware diagnostics
13. Run Performance monitor to check for potential bottlenecks
14. Make sure server rack is wired and labeled properly
15. Clean up Unwanted files (Cookies, Temp, Ect.) Run Disk clean up
16. Defrag (Should be less than 14%)
17. Run a registry repair tool for broken links
18. Check for unwanted startup programs
19. Verify only the services that need to be running are running
20. Check the computer for Network connectivity, no dropped pings
21. Remove any unwanted user accounts
22. Verify user mailboxes are not to big (Should be less than 1gb)
23. Verify screen savers are on

1. Verify virus software is up to date

2. Check event log for errors
3. Check Hard Drive free space
4. Make sure monitoring is turned on
5. Make sure all camera's are working properly
6. Review Task Manager
7. Memory Usage
8. Processor Usage
9. Verify the asset tag is still readable
10. Run Hardware diagnostics
11. Defrag
12. Check for unwanted startup programs
13. Verify only the services that need to be running are running
14. Check the computer for Network connectivity, no dropped pings

Page 4

Complete

Tasks

Complete

DecemberMaintenanceYEAR_______forpass/completeXforfail
1ANSERVER01
4ANSERVER03

Complete

Annual

Maint Failures

Itemsthatfailedduringmaintenance
TaskDescription

Date

Problem/Error

Example: If you found a problem with the hard drives on SERVER01 during weekly maintence in the first week of N
1WK, 6
11/04/10
The raid array shows the battery failing

Page 5

Maint Failures

Page 6

Maint Failures

ngmaintenance
ResolutionXfornoresolutionyet

kly maintence in the first week of Nov, 2010 it would look like the following...
Replaced the battery

Page 7

Maint Failures

Page 8

Maint How To's

Howtoperformservermaintena
Weekly
Tasks
1
2
3
4
5
6
Tasks
1
2
3
4
5
6
7
Tasks
1
2
3
4
5
6
Tasks
1
2
3
4
5
Tasks
1
2
3
4
5
6
7

Bi-Annual
Tasks
1
2
3
4

Page 9

Maint How To's

5
6
7
8
9
Tasks
1
2
3
4
5
6
7
Tasks
1
2
3
4
5
Tasks
1
2
3
4
5
6
7
8
9
Tasks
1
2
3
4

Annual
Tasks
1
2
3
4
5
6
7
8
9
10

Page 10

Maint How To's

11
12
13
14
15
16
17
18
19
20
21
22
23
Tasks
1
2
3
4
5
6
7
8
9
10
11
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13
14
15
16
17
18
19
20
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13

Page 11

Maint How To's

14
15
16
17
18
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Tasks
1
2
3
4
5
6
7
8
9
10
11
12
13
14

Page 12

Maint How To's

Howtoperformservermaintenance
Weekly
1WK

SERVER01

2WK

SERVER02

3WK

VIDEO

4WK

SERVER03

5WK

SERVER04

Bi-Annual
1BI

Page 13

SERVER01

Maint How To's

2BI

SERVER02

3BI

SERVER04

4BI

SERVER03

5BI

VIDEO

Annual
1AN

Page 14

SERVER01

Maint How To's

Page 15

2AN

SERVER02

3AN

SERVER04

Maint How To's

4AN

5AN

Page 16

SERVER03

VIDEO

Problem-Resolution

ProblemResolutions
Date

User/
Station

Error
Message

Situation

8/27/2010

SERVER03

Time out
Address

After a power failure, the time clocks kept showing

time out address in Barcode collection. Rebooting the
server multiple times did not help. All the lights in the
Tim1b were on. Wires were tight.

8/7/2007

SERVER01

N/A

Unable to connect VPN Client, client received a bad

IP Address from the server.

N/A

Lost INTERNET connection due to Bell issues.

Connection was restored over the weekend.
On Monday morning we could not connect to the
internet from workstation or Server.

N/A

Sysvol & netlogon not shared. You could see this by

running the netdiag cmd. Client computers could
not connect to the network. They could connect to the
shares based on IPADDRESS.

N/A

Mozy is not backing up. Everytime it starts, it kills the

Volume Shadow copy and Software shadow copy
services

2/26/2007

11/17/10

12/8/2010

SERVER01

SERVER01

SERVER02

Page 17

Problem-Resolution

12/13/2010

SERVER01

Could not open Domain Group policy. Had event ID's

1030 and 1058

Page 18

Problem-Resolution

Page 19

Problem-Resolution

Page 20

Problem-Resolution

Page 21

Problem-Resolution

Page 22

Problem-Resolution

Page 23

Problem-Resolution

Page 24

Problem-Resolution

Page 25

Problem-Resolution

tions
Resolution

This may have been a time issue. Maybe we didn't wait

long enough. It started working after we moved one
clock in the server room. The clock we moved was in
gunarm. It was address 71. It seemed like when we
Unplugged it, turn collection on, then plugged it in,
collection off then on... The clocks started working.

Go into routing and remote access, right click on

SERVER01, select IP, input IP Addresses to assign from
X.X.X.X-X.X.X.X. Also Change the DHCP Scope from
X.X.X.X-X.X.X.X so there is no IP Conflict.
Turned off Windows firewall via services and the
internet worked if you
set IE to go through SERVER01 proxy.
Could not connect to external Pop3 servers (Korea,
Japan)
Could not ping internet from workstations (could ping
from SERVER01)
Windows firewall back on (service) and life is good!

Since there was only 1 DC, we disabled the ntfrs

service, Made the following changes on the registry :
HKLM\SYSTEM\CCS\Services\NtFrs\Parameters\Backu
p/restore\Process at startup. (Burflag) ....Changed the
value to D4
Restarted Ntfrs service, Restarted the netlogon service

Installed the next version of Mozy

Page 26

Problem-Resolution

Ran the command dfsutil /PurgeMupCache

2) Restarted the netlogon service.

3) Client machines were able to join to the domain.

Page 27

Problem-Resolution

Page 28

Problem-Resolution

Page 29

Problem-Resolution

Page 30

Problem-Resolution

Page 31

Problem-Resolution

Page 32

Problem-Resolution

Page 33

Problem-Resolution

Page 34

Category
Blackberry
Security Confidence
Made2Manage
Mozy backups
Microsoft Support (Critical)
Trend Micro
HP

Contact
Marcie Clifford
Ryan
Matt Corney

Phone

ImportantNumbers/Information
Email

bers/Information

Website

Notes

Howtoperformservermaintenance
SERVER

IMAGE CREATION DATE

IMAGE LOCATION

SOFTWARE

SERVER01

11/6/2010

USB (Images)

Apricorn

SERVER02

11/13/2010

USB (Images)

Apricorn

SERVER03

11/6/2010

USB (Images)

DriveImageXML

e
CHANGES MADE AFTER IMAGE
Upgraded Trend Micro to version 7.0
Changed registry value Blurflags to D4
Updated Mozy pro client to next version
Install various critical updates from Trend Micro
Reinstalled Trend Micro client

Reinstalled Trend Micro client