Resume of Me - Lew

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4573 Byron Center Ave SW 616-970-5162

Wyoming, MI 49519 [email protected]

Mary E. Lew
To work for an established health care related company in a career oriented
Objective field where I am able to enhance my skills, benefiting both myself and my
employer long term.

Experience 2004–current Spectrum Health Hospitals Grand Rapids, MI


Registration/Customer Service Representative
 Performing outpatient hospital registration, and reception duties.
 Proper coding and billing implementation.
 Ability to work effectively with high volumes and multiple interruptions.
 Providing support to patients, offices, and the care delivery team.
 Functioning as a communication link in an office environment.
 Knowledge of medical terminology and excellent problem solving skills.
 Ensuring processing services for cost effectiveness and accuracy.
 Engaging in the professional field study, including best practices.
 Insuring services are provided in accordance with Federal regulations.
 Proper and accurate handling of all specimens according to policy.
 Lab Service Representative accessions and referral departments.
 Insurance verification and processing.

2001-2004 LaSalle Bank/Bank America Grand Rapids, MI


Senior Teller/Sales Representative
 Stimulating customer sales interests and high referral goals.
 Managing precise balancing of the branch cash vault.
 Providing outstanding internal and external public relations.
 Implementing supervisory and improvement processes.
 Demonstrating teamwork and integrity in all work related areas.
 Ensuring accurate teller and sales functions to ensure an exceptional
experience.

2000-2001 Diesel Injection Service Grand Rapids, MI


Accounts Payable/Billing Specialist
 Responsible for all aspects of Accounts Payable and Receivables.
 Assisting with confidential Human Resources and Insurance benefits.
 Evaluating company suppliers for operational efficiency.
 Ability to work independently with strong analytical skills.
 Implementing policies and procedures, with specific actions.
 Answering telephones, filing, faxing, copying, and other clerical duties.

1999-200 Michigan national Bank Grand Rapids, MI


Teller/Customer Service Representative
 Developing and mastering all teller related functions.
 Expanding my knowledge of banking and persuasive sales skills.
 Maintaining and distributing marketing materials.
 Performing accurate balancing of cash drawer and all accounts.
 Completing continuous training and education for advancement.
 Assisting all clients in a professional manner, consistent with company
guidelines.

Education 2006 University of Phoenix/Axia Phoenix, AZ


 A.A., Business Administration.

Additional Expressscripts, Inc, Tempe, AZ


 Ability to handle high volume A/R and A/P functions accurately.
 Knowledge of Federal drug codes necessary for proper billing.
 Ensuring superior customer service and vendor communications.
 Providing information to senior staff regarding performance.

PCS, Inc. Scottsdale, AZ


 Customer service operations and receptionist.
 Insurance claims investigation and resolution.
 A/R processing high volumes of incoming funds and wires for clients.

***References available upon request

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