Advanced Communication Skills Lab Manual
Advanced Communication Skills Lab Manual
in
ADVANCED ENGLISH
COMMUNICATION SKILLS
LABORATORY MANUAL
2013-14
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Malla Reddy College of Engineering & Technology
A
BLUEPRINT
FOR
ACHIEVEMENT
BELIEVE while others are doubting.
PLAN while others are playing.
STUDY while others are sleeping.
DECIDE while others are delaying.
PREPARE while others are daydreaming.
BEGIN while others are procrastinating.
WORK while others are wishing.
SAVE while others are wasting.
LISTEN while others are talking.
SMILE while others are pouting.
COMMEND while others are criticizing.
PERSIST while others are quitting
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OBJECTIVE
Communication skill is the backbone for facing the global competition, when you enter
into professional life. The higher one climbs the ladder of success, the more he needs to
chisel his soft skills. Communication skills thus become important for individual success
and for the success of the company. This manual is an attempt to fulfill the basic
demands for fulfilling the gap between the skills already known and the fine skills
required to excel.
This manual has eight chapters keeping in view the requirements of soft skills demanded
by MNCs and other competitive evaluative tests. Apart from interactive sessions in the
lab classes and the software, this manual is a precise, clear overlook of matter with
suitable examples and exercises. The chapters include challenging topics like group
discussions, resume preparation, interview skills etc., which are required for the
selection process in software companies.
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CONTENTS
S.NO
TOPICS
PAGE.NO
FUNTIONAL ENGLISH
VOCABULARY BUILDING
10
READING COMPREHENSION
20
WRITING SKILLS
24
GROUP DISCUSSION
33
PRESENTATION SKILLS
39
INTERVIEW SKILLS
44
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FUNCTIONAL ENGLISH
Man has been using language as a tool of communication for centuries. It has
enabled him to interact with the environment and to regulate his social behavior.
Though there are a number of means of communication, language is the most widely
used instrument. Today, language is one of the most prized possessions for man. It
acts as a repository for wisdom, a propeller for the advancement for knowledge and
a telescope to view the vision of the future. Ever since the dawn of civilization man
has been trying to exploit the flexibility and dynamism of language for the conduct
of his day-to-day affairs. With globalization there is a need to self evaluate oneself to
be in tune with the required communication skills.
SELF HELP QUESTIONS
1. Do I find it difficult to start a conversation?
2. Am I unable to pick a topic?
3. Am I unable to keep the conversation flowing smoothly?
4. Do I always agree with what others say or disagree with them all the time?
5. Do I frequently talk about myself, my family and my interests?
6. Have I a tendency to dominate every conversation situation?
7. Do I give the other participants a chance to speak?
8. Have I any mannerisms likely to annoy people?
9. Do I respect other peoples time and interests?
10. Am I self-conscious about the language I use grammar pronunciation,
articulation, etc?
Role play is a means to correct oneself for above questions.
ROLE PLAY
Learning by doing is mostly preferred in the process of effective language learning.
Role Play is the platform where the students improve the speaking skills, non-verbal
communication, and contextual usage of language makes the student understand
how to face real life situation.
When suddenly called upon to make a speech, or dialogue or role- play, the student
may experience a sinking feeling. Of course, one should precisely study the art of
public speaking. In countless instances, circumstances prevent the course of action.
As we do not secure the essential training in time, we may resort to find sufficient
speech examples to meet the demands of almost any normal situation.
For example, may you assume that you have just been asked to introduce a speaker?
The president of your club looks in your general direction and says, I would like
the club member Shankar to introduce our speaker. This means you have just
acquired a speech assignment. So as a student, you must be prepared to face such
situations.
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The important aspects of role play are speaking skills, listening skills, and nonverbal communication. One has to cultivate the habit of listening so as to
understand, answer according to the context.
POINTS TO BE KEPT IN MIND
1. Volume: important for the speaker to study the distance between him and
the listener to focus on proper audibility.
2. Pitch and Modulation: modulating the voice and the pitch brings about the
grip of the dialogue for effective communication.
3. Pace, Pronunciation and enunciation: maintain optimum pace to be audible
and clear. Proper pronunciation of words and enunciation makes the
dialogue distinct and effective. So, one has to keep in mind the rules of stress
and intonation.
4. Vocabulary and syntax: Apt vocabulary, correct usage of idiomatic
expressions, phrasal verbs and correct sentence structure help in
communicating effectively.
NON-VERBAL COMMUNICATION.
This deals with things that are beyond verbal communication. Non-verbal
communication is partly instinctive, partly taught and partly imitative. Body
language plays a key role in most of the Oral communication. Some of the aspects of
non-verbal communication are following.
1. Eye contact: eye contact is the most powerful and direct element that conveys
ones attitude and readiness for any situation.
2. Facial Expressions: the face is the index of the mind. Universal facial
expressions are connected with Universal Emotions. A smile indicates
pleasantness; wide opening of eyes shows interest etc.
3. Posture: the variations in three postures standing, sitting and lying down
exhibit negative and positive attitude. Upright position with shoulders in
straight line shows assertive attitude of a person.
4. Body movement and Gestures: body movement talks about movement of
head, hand and feet. Appropriate and controlled hand and feet movements
reveal an assertive and matured personality.
5. Proximity: one has to analyze the situation and the relation with others to
maintain suitable distance.
6. Appearance: attire, jewelry, makeup, shoes, hairstyle all reveal your
personality, attitude and readiness to participate in a given situation.
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EXAMPLES
DINIING OUT
Hostess: Hi, will you be having lunch?
Mary: Yes, but Im not very hungry. Its too hot outside.
Hostess: I know what you mean. Its a scorcher today.
May: Im not used to this kind of weather. Im glad that everything is air
Conditioned here.
Waiter: Hi, my name is Carl and Ill be serving you today. Can I get you something
to drink?
Mary: Just water, please, with ice.
Waiter: Of course. Ill be back in a moment.
May: Thank you
Waiter: Would you like to hear about our house specials?
Mary: I think Ill just have a salad, bread, and a glass of white
wine. Waiter: O.K. What kind of wine? Our house wine is quite
good. Mary: Fine, Ill have a glass of that.
Waiter: Would you like some dessert? We have a delicious chocolate cheese
cake.
Mary: I dont think so. Im on a diet. Just bring the bill, please.
MAKING AN APPOINTMENT
Secretary: Good morning, Haskell, Cleaver, and
Young Alex: Id like to speak to Mr. Young please.
Secretary: Whos calling please?
Alex: Im related to Stephanie Garner. Mr. Young asked me to get in
touch when I arrived in the U.S.
Secretary: please hold.
Mr. Young: Hello Mr. Alex. How are you? Im looking forward to meeting
you. Can you come by tomorrow at 10 a.m.?
Alex: Yes, I think so. Where are you located?
Mr. Young: Our offices are just behind the State Capitol building. You
can walk from your hotel.
Alex: What time should I leave the hotel?
Mr. Young? Oh, maybe around 9.30. It should only take about twenty minutes on
foot.
Alex: Thanks, Ill see you tomorrow morning.
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EXERCISES
1) Fix an appointment with sales manager of ABC Company for advertising your
special soft ware.
2) You meet your boss unexpectedly in a hotel and he is alone. You join him for tea.
He asks you casually about your past project experience in B.Tech final year. As
a fresher converse with your boss about the project.
3) You have to join a welcome dinner party organized by MNC Company. How do
you converse in the party with your new colleagues? Converse at least with three
on GENERAL TOPICS.
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Exercise
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VOCABULORY BUILDING
Without grammar very little can be conveyed, without vocabulary nothing can be
conveyed. Says the linguist, David Wilkins about vocabulary learning. Vocabulary
is the name for the words that we must know in order to listen, speak, read, and
write effectively. Vocabulary and knowledge of words are closely inter-related. To
develop vocabulary one has to continuously read newspapers, magazines, books and
play language related games. The following are few aspects of vocabulary along with
illustrations that we should know for effective communication:
SYNONYMS AND ANTONYMS:
Words
1. abandon
2. abeyance
3. aboriginal
4. barricade
5. benevolent
6. clandestine
7. discrepancy
8. encroach
9. entangle
10. entice
11. evasive
12. extrovert
13. fallacy
14. fidelity
15. fiscal
16. hazardous
17. hone
18. hypothesis
Synonyms
Antonyms
Forsake,leave,relinquish
Suspension, pause, break
Retain, stay.
Continuation,
prolongation.
Native,indigenious
Immigrant, imported.
Obstacle, barrier, hurdle. Approachable, help, open.
Charitable,
benign, Malevolent, malice, stingy.
kindness,
Secret,
undercover, Public, open, forthright.
underground
Variance,
divergence, Agreement, concordance,
disagreement.
harmony.
Intrude, trespass, invade, Desist, withdraw, respect,
violate, infringe.
keep away from.
Involve, implicate,
and Unravel, free, clear.
ravel.
Allure, attract, and yield. Repel, repulse, resist.
Shuffling, equivocal.
Frank, honest, sincere.
More concerned
with Introvert, loner.
practical realities
Deception, illusion
Truth, real
Faithfulness,
loyalty, Faithlessness, disloyalty
dependability.
Financial,
budgetary, Non commercial
economic, money.
Adventurous,
bold, Timid, safe, protected,
safeguard
dangerous, threatening
Perfect, complete, edge, Blunt, dull
file, gravid
Possibility,
theory, Posterior, subsequent
antecedent
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19. idiosyncrasy
Foible, mannerism
20. imbibe
Absorb,
assimilate, digest
Hardworking, energetic
Knock off, pay off, do in,
neutralize
Brilliance, brightness
Punctilious,
accurate,
cautious
Courage, heart, nerve
21. industrious
22. liquidate
23. lucrative
24. meticulous
25. mettle
26. mitigate
27. notorious
28. penchant
29. proliferate
30. relinquish
31. repudiate
32. skepticism
33. taciturn
34. versatile
35. vogue
36. wily
37. yearn
38. yield
39. zeal
40. zest
Difference, not
similar,
artlessness
engross, Eject, discharge, vomit
Indolent, lazy
Endure
Dimness, plainness
Careless, sloppy
Cowardice,
faint
heartedness
Perishable, deadly
Immortal, imperishable
Ill-famed,
infamous, Anonymous
disreputable
Liking, taste, preference
Aversion, dislike
Grow, multiply, manifold Decrease, dwindle
Let go, release
Retain, keep
Check, hindrance
Freedom, frankness
Disbelief, mental rejection Belief
Incommunicative,
Fluent, talkative
buttoned up, un talkative
Various, adaptable,
all- Inflexible, limited
purpose
Trend, style
Unfashionable,
unpopular, unstylish
Tricky, cunning, crafty
Frank, modest
Long for, desire strongly
Dislike, hate
Give, give way, concede
Stand
Eagerness,
readiness, Indifference, lethargy
forwardness
Zestfulness, spice
up, Dullness, lethargy
relish
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MEANING
A corner
Life, mind
Aqua
Audio
Bios
Centrum
Centum
Chronos
Corpus
Demos
Floris
Geo
Grapho
Homo
Impero
Judicis
Kosmos
Medius
Monos
Multus
Novus
Omnis
Pathos
Phileo
Primus
Scriptus
Tele
Theos
Thesis
Verbum
Water
I hear
Life
Centre
A hundred
Time
The body
The people
A flower
Earth
I write
A man
I command
A judge
The world
The middle
Alone
Many
New
All
Feeling
I love
First
I write
After
A god
A placing
A wokrd
EXAMPLES
Angle, triangle
Animal,animate,
magnanimous,
unanimous
Aquatic, aqueduct
Audible
Biomedical, biography
Epicenter, concentrate
Centenary, century
Chronology, anachronous
Corpse,corpulent, corporation
Democracy
Flora, flourish
Geocentric, geography
Autograph, calligraphy, graphology
Homage, homicide, humane
Imperial, imperative
Judicial,adjudicate, judicious
Cosmopolitan
Mediator,medium, intermediate
Monarch, monotony
Multitude,multinational, multifaceted
Novice, novel
Omnipotent,omniscient, omnibus
Apathy,empathy, sympathy
Anglophile
Primary, premier, primitive
Scripture, describe, proscribe
Telepathy, telephone
Theology, theocracy
Hypothesis
Adverb, verbal, verbatim
One-word substitutes
Pessimist
Optimist
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everything
Person who abstains from all alcoholic
Teetotaler
drinks
One who conceals his identity as a writer Pseudonym
under an assumed pen name
Person who knows or can speak many
Polyglot
languages
That which can be drunk
Potable
That which can be eaten
Edible
That which can b easily digested
Palatable
A state of complete continence
Celibacy
A speech without any previous
Extempore
preparation
A speech made by a speaker for the first Maiden speech
time in a particular gathering
A hater of women
Misogynist
One who hates mankind
Misanthrope
A physician who specializes in diseases
Dermatologist
of skin
A physician who specializes in heart
Cardiologist
diseases
Specialist in bone or skeleton disorders
Orhtopaedician
Specialist of eye diseases
Ophthalmologist
Specialist of diseases of infants
Paediatrician
Disease that spreads by contact
Contagious
Disease that spreads by means of germs Infectious
carried in the atmosphere
Disease that affects a large number of
Epidemic
people in an area at the same time
Disease prevalent in a particular locality Endemic
Study of the origin of words
Etymology
Medicine that loosens the bowels
Laxative
Medicine used to calm or pacify
Tranquilizer
Person who loves mankind
Philanthropist
Person who renounces the world and
Theist
practices self-discipline in order to attain
salvation
Person who does not believe in the
Atheist
existence of God
Person leading a life of strict self
Ascetic
discipline
Person who is interested in antiquities
Antiquarian
Things belonging to ancient times
Antiques
Person of strong conviction or prejudice, Bigot
especially in matters of religion
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Incorrigible
Hypocrite
Omnipotent
Noun
Blockade, decade
Voltage, package, drainage
Mathematician,
tactician,
Indian,
beautician, maiden, warden
Reluctance, distance, pretence
Pedant, dependant
Sedimentation, fragmentation, attention,
section, animation, fermentation
Proficiency,
sufficiency,
fluency,
buoyancy
Suicide, matricide, fratricide,
panic,
unique
Realism, sadism, Marxism
Friendship, hardship, courtship
Certainty, elasticity, duplicity, electricity
Mature, future, amateur, honour, favour
Verb
Dictate, intimate, duplicate
Lengthen, weaken, strengthen
Qualify, quantify, satisfy
Maximize, materialize, civilize
Adjective
Capable, edible, applicable, audible,
mobile, amicable
Final, mental, dental, central
Weaken, golden, wanted, educated
Burlesque, grotesque, statuesque
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-ful
-ine/-ish
-ous/-ious
-some
-y
LIST OF PREFIXES
Prefix
a-/ab-
Meaning
Not
anti-
Opposite, against
ante-
Before
archauto-
Chief
Self
bene-
Well
bi-
Two
circum-
Round
counter-/contra-
Opposite, against
demie-/exheterohexahyper-
Half
Out of
Different
Six
Over
Infra-
Below
intramono-
Within
Alone
omni-
All
phil-/philopoly-
Love
Many
propseudo-
For
False
Examples
Apolitical,
asymmetrical,
abnormal, amoral, atheist
Antiseptic,
anti-social,
anti-national
Antecedent,
antedate,
ante-room
Arch-bishop, arch-enemy
Automobile,
autograph,
automatic
Benefit,
benediction,
benevolence
Binoculars,
bi-monthly,
bilateral, bicycle
Circumstance,
circumference
Counterfeit,
contradict,
countersign, controversy
Demigod, demi-official
Emit, eject, expel, exit
Heterodox, heterogeneous
Hexagonal, hexameter
Hypertension,
hypersensitive
Infrared, infra-dig, infrastructure
Intravenous, intramural
Monotheist, monomania,
monologue, monopoly
Omnipotent,
omnibus,
omnivorous
Philosophy, philanthropy
Polyclinic,
polytechnic,
polybion
Profile, pro-Indian
Pseudonym,
pseudo-
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quadr-
Four
retrosemi-
Back
Half
trans-/tra-
Across
ultra-
Extreme, beyond
uni-
One
upyester-
Up
Very, previous
prophet
Quadrangle,
quadruplicate, quadrant
Retrospection, retrograde
Semi-conductor,
semifinal, semi-automatic
Transfer,
transport,
transcend,
transmigration, traverse
Ultraviolet,
ultrasound,
ultramicroscopic,
ultramodern
Union,
uniform,
unification
Upgrade, upward, uplift
Yesterday, yester-years
IDIOMATIC EXPRESSION
The word idiom denotes a way of expression rather than mere collection of useful
phrases. A careful study of the use of idiomatic expressions in our day to day life
helps us communicate effectively.
IDIOMS
An apple of discord
Add fuel to the fire
At ones beck and call
A black sheep
To burn the candle at
both ends
Blow ones trumpet
To cry over spilt milk
By fits and starts
Pay heed to
Sack cloth and ashes
SENTENCE
Kashmir is an apple of discord
between India and Pakistan
Make matters worse
Your explanation will only add
fuel to the fire
Ready to obey ones order
The attender is always at the
beck and call of his officer
One
with
the
bad In every society there are
reputation
bound to be some black sheep
To waste
The young man is burning the
candle at the both ends, I feel
he will realize it shortly
Self boasting
It is really very foolish to blow
ones trumpet
To feel sorry for what had
It is no use crying over spilt
happened
milk
Irregularly
Students must read hard, but
not by fits and starts
Listen
Students should pay heed to
the word of the lecturers
To repent
It is too much for us to expect
MEANING
The root cause of quarrel
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Grease
palm
someones
A Laughing stock
Black and blue
A close-fisted man
A capital crime
To build castles in the
air
To move
heaven and
earth
At sixes and sevens
An uphill task
To lend ones ears
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A man of letters
A scholar
To be all in all
A jail bird
Time and tide
In writing
master in cricket
Mulk Raj Anand was a man of
letters
A collector is all in all in a
district
People who have
criminal
tendencies turn into jail birds
Clever people make the best
use of time and tide
Your explanation
should be
submitted in black and white.
EXERCISES
I) In the following questions a word phrase is given in bold letters followed by 4
alternatives. Select the alternative that conveys the same meaning as the word given
in bold.
1) Aberrant
a) Abnormal or deviant
b) Addition; appendix to book
c) Dry; barren
d) Refer indirectly
2) abash
a) acquit
b) confuse
c) blush
d) condemn
3) imposter
a) imposer
b) lazy
c) cheat
d) painful
4) shun
a) destroy
b) weaken
c) include
d) avoid
II) In each question below you are given related pair of words or phrases. Select the
lettered word that best expresses a relationship similar to that in the original pair of
words.
1) Sewing machine : clothes :: ice cubes : _______
a) Water
b) Refrigerator
c) Ice
d) Summers
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READING COMPREHENSION
Reading is a complex process which deals with recognizing the letter,
comprehending and evaluating it. A good reader is one who follows the sub skills of
reading and comprehends the passage appropriately. Thus the term comprehension
in its extension come from the root word in Latin COM (completely)
PREHENDERE (Hold, grasp). The chief purpose of comprehension is therefore to
get a complete understanding of what is read, so as to get the message what the
writer wishes to convey. The ability in comprehension may be tested in different
formats. A passage followed by questions on comprehension and a passage followed
by objective type of questions are present in the common format.
TYPES OF READING SKILLS: There are four types of Reading as follows:
1. Skimming: The purpose of skimming is to get main idea or general idea of
material by following the methodology of sweeping the eyes across the line
and picking up key words. Thus generally in this type, the speed of reading
goes from 500 800 wpm (word per minute). Example when we skim the
books in library when they are relevant to our required topic.
2. Scanning: It is meant to locate specific answers or information as quick as
possible by glancing at information on the page as a whole. Thus the speed of
reading in scanning includes 1000+ wpm. Example: dictionary.
3. Intensive Reading: It is to learn, understand and retain information by slow,
serious reading especially. The speed of reading here is 150 300 wpm.
Example when we read the whole text book for exams.
4. Extensive Reading: This is reading for the purpose of joy and pleasure
following free style of reading. It includes 200 250 wpm like in reading of
novels.
TECHNIQUES OF COMPREHENSION
Reading Comprehension requires motivation, mental frameworks for holding ideas,
concentration and good study techniques. Here are some ideas or techniques for
effective comprehension:
Widen your basics: Widen your basics by reading newspapers, magazines and
books. Become interested in world events
Learn the structures: good writers construct paragraphs that have a
beginning, middle and end. Often, the first sentence will give an overview
that helps provide a structure for adding details. Look for central point,
phrases in paragraphs that change the topic.
Recognize the reasoning type: Recognize whether the author is using cause
and effect reasoning, hypothesis, model building, induction or deduction,
systems of thinking.
Expect and Guess: really clever student will try to expect the author and
guess the future ideas and questions. If your expectations and guesses are
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right, this increases your understanding. If you are wrong, you make
adjustments quicker.
Method of organizations: See whether the material is organized,
chronologically, serially, logically, functionally, spatially, hierarchically.
Cultivate interest: Go through sample comprehension passages, ask questions,
and discuss ideas with friends and classmates. The more you cultivate
interest, the greater your comprehension.
Observe for supporting ideas: While practicing study pictures, graphs and
headlines. Read the first and last paragraph in a passage, or the first
sentence in each section.
Underline, summarize and review: Just reading a passage once is not enough.
To develop a deeper understanding, you have to underline, summarize and
review important ideas.
Build vocabulary: for many, this is a lifetime project. The best way to
improve your vocabulary is to use a dictionary regularly. You might carry
around a pocket dictionary and use it to look up new words. Or you can keep
a list of words to look up at the end of the day. Concentrate on roots, prefixes
and suffixes.
Vocalize words: Yes although it is faster to form words in your mind rather
than on your lips or throat, Eye motion is important. Frequent backtracking
slows you down considerably.
EXERCISE:
Read the article about the performance of new product and choose the correct
answer:
The PG Plunger Tea Concept
Unilever pulled the plug on its PG Plunger loose tea concept on March 2004 after
sales failed to reach the companys expectations. The product had been a bold move
by the food giant to inject some life into the flagging hot drinks market, which the
previous year had seen sales in top supermarkets drop by 1.3 % to dip below the $ 1
billion mark. However, despite receiving praise from buyers, the concept, which
urged consumers to use cafeteria-style plungers (a kind of coffee pot) for brewing
tea, failed to capture the imagination of consumers. A $ 1.5 million first year
support programme and introductory packs on containing a cafetiere also failed to
stir much interest.
The decision to ditch the PG Plunger concept hit Unilever hard. The group
was desperate to find a way to keep ahead to its rivals in hot drinks. Despite its
continued success in March 2004, with its brand PG tips tea bags as the nations
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second favourite hot drink behind Nescafe original, the brands sales had suffered at
7.6 % drop in supermarkets previous year, failing to less than $ 90 million.
`A spokesperson for unilever said: From its launch in February 2003 until March
2004, the PG Plunger format unfortunately did not reach expected sales and so it
was no longer viable to continue production on the same basis. However he added
that since March 2004, the Plunger concept had continued to have a presence in
Food service outlets that is outlets other than shops and supermarkets, such as
hotel, pubs and leisure centers and that retailers could expect continued
innovation from the PG brand.
Joise Wright, a retailing expert from leading supermarket chain, somerfield, said
that one of Unilevers biggest mistake was to assume that consumers would be
happy to use coffee-making equipment to tea. She explained: Unilever should be
praised for trying to breathe life into the loose tea market, which does have a rather
old-fashioned image, and they had a good concept. But the unforeseeable problem
was that consumers could not or would not use their cafeteria for making both tea
and coffee because of the taste clash.
1) The PG plunger loose tea concept was launched in order to
a) Meet targets set by group owner, Unilever.
b) Increase sales across the PG owner to $ 1 billion.
c) Stimulate the declining market sector which included tea.
[ ]
2) According to the first paragraph, how did consumers respond to the product?
[ ]
a) Those who bought the product gave positive feedback.
b) Many bought the pack with a free gift but then lost interest.
c) They thought the cafeteria lacked originality.
3) What were the PG Tips tea bag brands standing in the market in March 2004?
[ ]
a) It had lost its lead to competitors.
b) It had kept its position behind one rival.
c) It had struggled to stay at the top.
[ ]
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[ ]
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WRITING SKILLS
Of the four skills in language learning, writing and speaking are known as
active skills while reading and listening are passive skills. In the course of a
students career it is important that he develops all four skills to grow in his career.
Communication is very essential in todays world. We all need to communicate our
needs and at the same time have the ability to grasp other peoples needs. We cannot
communicate by speaking all the time. We need to communicate with the written
word in most cases as a supplement to our spoken word or to make our needs
formal and taken seriously.
RESUME WRITING
From the perspective of the hiring company, your resume is your initial brochure.
Period. Nothing more and nothing less. Once you start looking at the resume from a
marketing perspective, you will be on your way toward developing a more effective
resume. It cannot make the sale any more than a marketing brochure can sell a
car there still has to be the test drive, a look under the hood, a chance to kick the
tires, etc. But, if the marketing brochure is effective, you have already been sold on
the car before you arrive at the showroom.
RESUME OR CURRICULUM VITAE (CV)
The primary difference between Resume and CurriculumVitae is the length, the
content and purpose. A resume is a one or two page summary of your skills,
experience, and education. A goal of resume writing is to be brief and concise since,
at best, the resume reader will spend a minute or so reviewing your qualifications.
A Curriculum Vitae, commonly referred to as CV, is a longer (two or more pager),
more detailed synopsis. It includes a summary, publications, presentations, awards,
honors, affiliations and other details. There is no correct way to construct a CV, but
remember the following two principles:
Make it clear: Use direct, simple language, short headings and highlight the
important things like the titles of previous jobs.
Make it short, no more than two sides of paper. A busy human resources
manager with 20 CVs to read in half an hour wont want to read anything
longer.
POINTS TO CONSIDER WHILE PREPARING A CV
Clear well-organized and logical
Concise relevant and necessary
Complete includes everything you need
Current up-to-date
INFORMATION TO INCLUDE IN YOUR RESUME
Contact section: Who you are and how can you be reached?
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SAMPLE RESUME:
Justin Kelly
456, X Street, Y Avenue,
San Jose, CA-95110
(123) 456-7890
[email protected]
Objective : To give my software career a solid start by joining eminent and highly
professional software company and contribute to the success of the company by
outstanding performances and thereby advancing my career
Summary of Qualifications:
Academic education:
Academic projects:
"3rd normal form". This was my last year engineering academic project.
Through this project, I succeeded in achieving database normalization up
to third normal form using normal development languages (C, C++, etc.)
Extra Curricular:
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Traveling
Watching Baseball and Soccer
Reading
Personal Details:
Date:
(JUSTIN KELLY)
*******
Exercise:
Write a short note on resume.
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REPORT WRITING
A repot is a form of communication through which some information is conveyed. It
must be clear, simple, direct and readable. Again the person preparing the report
must have a clear and specific idea of the following:
These reports are the channels of valuable information. They can be both verbal
and informal. But we are generally concerned with written and formal reports.
Again in general the formal written reports are divided into two types: short report,
which can be in the form of letter and memos etc with brief matter. Second one is
said to be detailed report, which can be in the form of project or documentary
including more number of pages.
Guidelines to write official report:
The first step in writing an official report involves the collection of data
through investigations, inquiry, meeting, surveys etc.
The second step is to arrange the information in a format used for the
purpose.
The style and tone used in official reports is usually formal.
It is important to present facts clearly and concisely because they will be used
to take decisions.
An official report must be accompanied by a formal covering letter thanking
the person, people or the organization concerned for assigning you the task
of making the report and stating your availability for further discussions and
clarifications.
Use the right format to write the report.
FORMAT TO WRITE AN OFFICIAL REPORT
From ( name and designation of the person writing the report)
Date
To (name and designation of the person to whom the report is sent)
Title of the report
Terms of reference (who authorized the report/why it is being made, what
the reporter has been asked to survey, etc.)
Abstract or summary (included when the report is very long, so that busy
senior colleagues may get the essence of the report quickly, without having to
go through the main body of the report)
Body of the report ( explaining how the necessary information/data was
collected and giving the findings of the investigation)
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Conclusion ( containing the reporters interpretation of the facts and his /her
comments and recommendations)
Signature (of the person writing the report)
Appendices (in case of large data or information, the writer can provide at
the end).
SAMPLE OF SHORT REPORT IN LETTER FORM:
DR.C.VIDYANIDHI
Vice-Chancellor
Royal University
Nagpur
Aug 10, 2010
To,
The Commissioner of School Education
Government of Andhra Pradesh
Hyderabad
Title: Introducing computer education in school Curriculum
Terms of reference: as per your letter dated May 1 , 2010
st
Findings: On 1 May this year, you asked us to study the feasibility and
desirability of introducing computer Education in all government, aided and
unaided schools in Andhra Pradesh keeping in view the changing trends of time.
Accordingly, we have made an indepth study of the issue. The report is
submitted as follows:
Enquiries made:
We met different levels of people to elicit their views on feasibility or desirability
of Introducing computer Education in Schools. The schedule of our meetings
was as follows:
May 3, 2010
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Present situations: At present the school curriculum does not provide for
computer education, the maximum focus is on
conventional type of education. In fact the school
authorities do not bother to update the curriculum and
do not realize the importance and necessity of computer
education.
Future Policies: Computer science together with information technology is the
only way out for most of ills of society. Rather computer
become base for study, understanding and evaluation of
all other sciences. All the officials, teachers, students
and their parents have called for immediate
introduction of computer education in all the school in
Andhra Pradesh.
Recommendations:
We therefore make the following recommendations:
I. A functional Computer Education curriculum be drafted and prescribed
in all school with effect from the academic year 2010- 2011.
II. All schools are provided with computers along with necessary laboratory
facilities.
III. Required number of trained teachers should be appointed immediately.
We are unanimous in our opinion that these recommendations provide a sound
basis for introducing Computer Education in all the schools in the state of Andhra
Pradesh with effect from 2010-2011.
Vidyanidhi (Signature)
(Dr.C.Vidyanidhi)
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Vice-Chancellor
Royal University
EXERCISE:
Imagine that you are an officer in the Meghalaya Forest Department. The Secretary
of the Department has asked you to report on the steps taken in the previous year to
converse the forests in and around Shillong. Use the points in the box below and also
browse the Net for more information to write the report, presenting facts and
making recommendations. (150-180words)
Expansion of areas under forest cover through regeneration and tree
plantation programmes, with focus on species having commercial and
economic value, protection of forests and their produce from fire, diseases,
chopping of trees, poaching and encroachments.
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GROUP DISCUSSION
Group discussion is an important part of selection process by organizations in their
search for right candidates to help to do their business effectively. It creates an
impression in the minds of the panelist regarding a candidate. It is a means to
evaluate the ability to work with co- technocrats. The ability of communicating
effectively and assertively in a group, to find solutions to the problem oriented
situations, analyzing the case logically in a case study are some of the aspects judged
in the G.D round. In short thinking, analyzing, arguing, convincing, persuading are
the mental abilities that are evaluated in this qualifying test.
G.D generally last for 10 to 20 minutes, since their will be 6 to 10 members in the
group, one can speak not more than a minute and two. So the following four points
have to be remembered:
Listen carefully.
Analyze what you are listening to.
Think quickly.
Talk briefly, precisely & relevantly.
Expression
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DONTS OF G.D:
EXAMPLE:
Topic: Which is more beneficial to the society: electronic or print media?
Examiner: Ladies and gentlemen! Please settle down and be relaxed to take part in
a group discussion. The topic is: Which is more beneficial to the society: electronic
or print media? You are at liberty to speak in favor of either of them. Now we
recede to the back ground to evaluate your performance. Please start the discussion.
Speaker 5: Well friends! I would like to initiate the discussion be expressing my
view in favor of electronic media. T.V and internet have brought about
revolutionary changes in the world. News travels through electronic media so fast
transmitted thus giving easy fast access to the viewers.
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Speaker 1: The electronic and print media have their own good and bad effects. But,
why should we have negative approach? Let us choose what is good for us and avoid
the rest. The electronic media is certainly and effectively more beneficial to society
for job search. Young people depend more on internet facilities. Students and
researchers sit before an internet for hours, collecting information. Business
community looks for market on TV. The press media has become rather outdated.
Speaker 3: Sorry to object to this statement. Newspapers are read even in remote
villages. For the cultural and moral development of society, an honest mass media is
essential and for that we cant think of other than print media.
Examiner: It is time for us to end. I feel that opinions are sharply divided on this
issue. It is difficult for us to reach a consensus. I thank you all for your participation
in the discussion.
EXERCISE.
1.
2.
3.
4.
5.
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PRESENTATION SKILLS
In business or in a students career making presentations will be a part of the career
all throughout. Therefore, attention must be paid towards honing the skills of
effective presentation skills. Some of these presentations are made in formal
situations and few in informal situations and most of the times these presentations
are impromptu, meaning, a manager might ask an employee to discuss a technical
topic at a staff meeting, so the speaker begins speaking without preparation or
planning.
Presentations are of 3 kinds
1. Impromptu: are those where the time given for preparation is minimal
2. Extempore: are the ones where the time given for preparation is adequate.
After adequate preparation, you can outline the speech and prepare lecture
notes and presentation aids, practice the presentation and then deliver the
presentation with ease
3. Seminar: are those where sufficient time is given to write a research article
that can be read out to the audience using suitable presentation aids.
FEW SELF HELP TIPS
1. Research your topic
2. Analyze your audience
3. Outline your message
4. Use a multimedia approach
5. Rehearse the speech out aloud
6. Arrive early
7. Start with an introduction
8. Use note cards or your visual aids
9. Dont let questions digress from your main topic
10. End with a summary of your main points
Presentations can be oral in the form of JAMs or Oral presentations or Seminars.
JAM
Just a Minute or JAM is impromptu speech given in the time limit of one minute. In
this fast developing global technology there is need for quick analysis and
resourceful decision making. There is no extensive preparation and one has to speak
innovatively at the spur of the moment.
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ORAL PRESENTATIONS
Oral presentation is a formal address by a person to a group of people with or
without using visual aids and other tools like slide show, video or audio clip and
power point presentations.
Oral presentation serves various purposes for students and others. Considering
students, effective presentation skill can improve his or her chances of landing in a
good career. It has become an important medium to gauge the strength of a
candidate with regard to aspects like language competency, arrangement of ideas
and persuasive skills. It is therefore advisable to improve oral presentation skill in a
proper manner.
FOUR P s OF EFFECTIVE PRESENTATION
1. Planning
2. Preparation
3. Practicing
4. Presentation
In order to make a presentation more effective there should be use of visual written
aids like
1. Handouts
2. Boards and Flip Charts
3. Power Point slides
4. Overhead projector slides
FEW DOS AND DONTS FOR AN EFFECTIVE PRESENTATION
Dos
Donts
1. 1.Do your research thoroughly
1. Assume
anything
without
researching.
2. Organize the data in an
appropriate order.
2. Leave any stone unturned in
effective, appropriate,
collecting data.
3. Prepare
and clearly visible visuals and
3. Confuse
the audience with
keep them in order.
inappropriate order of ideas.
4. Ensure that visuals are properly
4. Present huge data in verbal form
visible to all the audience.
with a visual supplement.
5. Introduce
the
presentation
5. Block the view of the visuals.
content to the audience.
6. Give complete information in the
6. Wear
polite
and
pleasant
introduction.
7. Be careless about non-verbal
expression and dont put on an
act.
communication.
7. Study the audiences non-verbal
8. Ignore the audiences distraction.
9. Argue or debate with any one in
cues to understand whether they
are getting convinced or not.
the audience to make them
8. Be persuasive
throughout the
believe you.
presentation and make all efforts
to retain the audiences attention.
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EXERCISES
1. Android.
2. Digital jewelry
3. Stress in Engineering life
4. Mummification
5. Punishment to support social ethics
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Exercise
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INTERVIEW SKILLS
An interview is a powerful inter-personal communication between two individuals.
It may also be defined as a direct interaction between the candidate (employee) and
the employer with specific purpose and mutual benefits. In a face to face interview,
the candidate is in view before a panel of prominent persons and closely examined
by them.
The interviewing process is a complex means of gathering relevant data about a
candidate for a particular Job position, promotion or making a selection panel.
Job interviews are turning out be more challenging these days for various reasons
like:
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Candidate: Yes, Sir. Though I studied Electrical and Electronics, I learnt some of
the computer languages like C, C++, Visual and Basic and Oracle. I am at present
familiarizing myself thoroughly with JAVA language.
BOARD MEMBER 4: Mr. Raj, How much salary are you expecting?
Candidate: The usual salary you offer for the person having these qualifications. I
want to show my mettle in the job assigned to me. After assessing my competence
and capability in my duties, you can increase my salary. Let me be given advance to
serve your organization.
BOARD MEMBER 5: All right. You are welcome. Take the order from the
Administrative Office and join within a week.
Candidate: Thank you very much, Sirs. I shall join as early as possible.
EXERCISE:
Write the dialogues of mock interview that you have done in the lab.
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Exercise
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