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KALITIY METAL PRODUCTS FACTORY OP/KMPF/010

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Revision History
Revision Reason for Revision Compiled by Reviewed by Effective Date
0 Initial Release Khalid Yassin Management 11 June 2007
Committee

REFERENCE DOCUMENTS
Document Number Document Title
ISO 9001:2000 Quality management systems - Requirements, Clause 8.4, Data Analysis

CONTENT PAGE
REVISION HISTORY 1
REFERENCE DOCUMENTS 1 FOR DCC USE ONLY
1. PURPOSE 1
2. SCOPE 1
3. PROCESS OWNER 1
4. DEFINITIONS AND ABBREVIATIONS 2
5. PROCEDURE 3
6. RECORDS 4
7. RELATED DOCUMENTS 4

1. PURPOSE

This procedure specifies the method for collecting and analyzing data generated by monitoring and
measurement processes to provide accurate and reliable information to be used for improvement purposes.

2. SCOPE

This procedure applies to the collecting and analyzing of data generated by monitoring and measurement of
quality management system processes of KALITI METAL PRODUCTS FACTORY.

3. PROCESS OWNER

Management Representative/DM/SH

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(Name) (Signature) (Date)

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KALITIY METAL PRODUCTS FACTORY OP/KMPF/010

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4. DEFINITIONS AND ABBREVIATIONS

4.1 Definitions
For the purpose of this procedure in addition to the definition given in ISO 9000:2005, the following definitions
apply.

Data analysis: interpretation of data acquired from monitoring and measurement of quality management system
processes of Kaliti Metal Products Factory to generate valuable information used for the improvement of the
quality management system.

4.2 Abbreviations

MR: Management Representative

FLW: Flow chart
DM/SH: Department Manager and Service Head
DBA: Data Base Administrator
OP: Operational procedure
OF: Operational form
DCC: Document Control Center
KMPF: Kaliti Metal Products Factory

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5. PROCEDURE
5.1 Process flowchart
Input Process Output Responsibility

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1. Customer Collecting
feedback /Audit monitoring and 1. Collected data DM/SH/DBA
report and other measurement of data
1
quality records

Organizing and 2. Organized data DM/SH

2. Collected data classifying data
2

Is data No
accurate? 3. Valid data DM/SH
3. Organized data 3

Yes

Select appropriate statistical tool DM/SH

4. Valid data 4. Selected
4
analysis tool

5. Valid data, Analyze data 5. Acquired DM/SH

Selected 5 information
analysis tool

Is
informati
on No DM/SH
6. Acquired accurate? 6. Verified
information 6 acquired
information
6
Yes

7. Verified Record & Initiate 7. Initiated GM

aquired improvements improvement
information 7
action

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5.2 Description of process steps

FLW Process Steps

1 All data generated from monitoring and measurements of the quality management system
processes, including, internal quality audit reports, customer satisfaction measurement data,
customer complaints and feed back, processes and services monitoring and measurement data,
non-conforming services report, suppliers evaluation data, etc, shall be collected.
2 Additional description is not required.
3 Preliminary observation of acquired data is done through trend analysis to determine the data
represents the measured quality parameter.
4 Statistical tools are selected as appropriate to the data at hand and details of information sought.
The statistical tools include, as appropriate, Run chart, Histograms, Control chart, Process
capability, Pareto chart, Cause and effect diagram, etc.
5 The data analyses generate information related to customer satisfaction, product conformity to
requirements, product and process trend and suppliers.
6 The information obtained from data analysis is verified for accuracy and reliability before
recommendation for improvement action.
7 Relevant responsible Department/Section Heads take appropriate improvement actions
following Corrective and Preventive Action Procedure (OP/KMPF/004). Information that
requires management consideration will be forwarded to top management for decision during
management review.

6. RECORDS

The Management Representative and respective Department/Section Heads are responsible to maintain
information acquired from data analysis.

7. RELATED DOCUMENTS
Document No. Document Title
OF/KMPF/017 Corrective and Preventive Action Initiation Form
OF/KMPF/034 Data Analysis Form

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(Name) (Signature) (Date)

PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE