Effect Of Workplace Stress: A Study In Indian Context

Ms. Lopamudra Pattnaik

Junior Research Fellow,
Dept. of Business Administration,
Sambalpur University

Ms. Ashamayee Mishra

Research Scholar,
Dept. of Business Administration,
Sambalpur University

Abstract
Stress is a critical phenomenon. It is a very subjective experience. It is based widely upon the
background experiences, temperament and environmental conditions. Stress is a part of life
and is generated by constantly changing situations that a person must face. A certain level of
stress becomes unavoidable. Due to its complex nature stress has been studied for many years
by researchers in psychology, sociology, medicine and even in management.
Certain stress is necessary for the growth of individual and even a part of stress can lead to
the serious ailment causes. The challenge is an important ingredient for healthy and
productive work. Challenge can be referred as the bit of stress good for survival and growth
and results to be positive. But when the challenge moves in fast pace with high impact and
sharp pressure, lead towards negative impact of stress.
Thus workplace stress is the generally focused area of stress. This stress increases pressure
and worsening the condition of the individual leading to harmful problems which may be of
physical, mental, emotional, behaviouralin nature and even create imbalance in lifestyle.
Managing the stress is needed to cope with the exceeding level of challenges. Stress
management is the concept that can be adapted to reduce the level of stress. It focuses on
keeping the stress levels from exceeding the level where it energizes and improves the
productivityof individuals.
The paper focuses on the level of stress being found among individuals at workplace in
Indian context, with understanding the problems faced due to stresson the basis of gender,
and also to study employees perception towards stress, and to suggest measures to both
management and employees to deal with stress. The finding of the paper reveals that more or
less stress is being experienced by the individuals at workplace. Excessive workload and
organisational conflict are the major causes of workplace stress. Lifestyle imbalance is the
common result of stress among both the genders. It also finds that the management can play a
vital role by providing training, recreational activities, meditation and yoga classes to the
employees for managing stress at work.
Keywords: Stress,Stressor, Stress Management, Workplace.

Introduction
Stress is a continuously changing condition in which an individual is confronted with an
opportunity, demand, or, resources related to what the individual desires and for which result
is perceived to be both uncertain and vital(20). The father of stress theory Dr. Hans Selye
(1956) defined stress as a general reaction of body to any demand mode upon it. These

demands are known as stressors and can be either pleasant or unpleasant situations or
factors (21).
According to Professor Richard S Lazarus (1966), Stress occurs when an individual
perceives that the demands of an external situation are beyond his/her perceived ability to
coop with them.
Stress is the reaction of the body and mind to the stressors. A Stressor is a chemical or
biological agent, environment condition, external stimulus or an event that causes stress to an
organism. There are different Stressors like Environmental Stressors, Daily Stress Events,
Life Changes, Workplace Stressors, Chemical Stressors and Social Stressors. This paper
focuses on the Workplace Stressors.
Stress can have both positive and negative impact at workplace. Two types of stressors are
visible in organisations. They are the Challenge Stressors and hindrance stressors. The former
one is associated with Workload, Competition, Time Urgency, and Frequent Organisational
Changes. The later one is related to those Stressors which distracts the individuals from
achieving the goals (viz., Red Tappism, Organisational Power & Politics, Role Ambiguities,
etc.)(16)(12). So stress can be divided into Eustress and Distress. Eustress is positive or good
stress whereas, Distress is the stress responses to those events and actions as being negative
(3)
.
Stress not only has a deep impact on physic but also a mental state of an individual. Job
insecurity, Target Oriented Job Characteristics, Working on Deadlines, Frequent
Organisational Changes, Excessive Workload, Inconvenient Work Schedules are the major
sources of stress at work. In current competitive era resources are scarce and demands are
more. This imbalance is creating lot of mental and physical pressure on the workforce.
The term stress was originally used in physics to describe strain, pressure or force on a
system. The stress reaction results from an out pouring of adrenaline a stimulant hormone,
into the blood stream. This, with other stress hormone, produces a number of changes in the
body which are intended to be protective. The result often is called The Fight or Flight
Responds, because it provides the strength and energy to either fight or run away from
danger.
Stress causes various type of reactions. They can be focussed as:
(1) Physical (fatigues, headache, insomnia, muscle ache, heart problems, chest pain,
sweating, obesity, blood pressure).
(2) Mental (decrease in concentration & memory, indecisiveness, confusion, loss of
sense of humour).
(3) Emotional (anxiety, nervousness, depression, anger, frustration, worry, fear,
irritability, impatience, short-temper).
(4) Behavioural (pacing, fidgeting, nail biting, foot taping, blaming, drinking, smoking,
crying, yelling, swearing, and even throwing things & hitting.
(5) Lifestyle (imbalanced food habit, lack of sleep, daily routine).
Stress management is the ability of the individual to manage the perceived pressures they
face on day to day basis. This may be through a variety of techniques including reducing or
reappraising the pressures and enhancing coping ability and resources to face the complex
situations and demands respectively.
Effective stress management means keeping the stress levels from exceeding the level where
it energizes and improves the productivityof individuals. Most of the time, stress challenges

an individuals intellectual, emotional and interpersonal functioning abilities. The key to

maximise productivity while minimising stress is understanding the factors that influence
whether someone working very hard will feel stressed out and burned out, or whether they
will feel motivated, exited and committed. Research on several high performance
organisation has offered various clues about the key factors that determine whether the
employees will be stressed out or energized by workplace demands.

Literature Review
Research describes five categories of workplace stress:
(1)
(2)
(3)
(4)
(5)

Factor unique to the job

Role in organisation
Career development
Interpersonal work relationship
Organisational structure/climate

Each of the five categories demonstrate that the stress can occur specifically when there is a
conflict between the employees and the job demands places on the employees. Stress become
distress in such situations when the employees has little control over it(15).
Study also reveals that the most notable stressors for correctional officers are role problems,
work overload, demanding social contacts (with prisoners, colleagues and supervisors) and
poor social status. Improvement in human resource management, professionalization of
correctional officers jobs and improvement of the social work environment seem to be
promising avenues for reducing job stress and burnout in correctional institutions (19).
Surveys also indicate that employees in publicly funded institutions experience greater
perceived work stress than those in privately funded organisations. A study on mental health
counsellors shows that damaging effects of stress and burnout can be compounded in
institutional settings such as state hospitals. These institutions have residence with lac bass
facilities and specifically ha low staff-resident ratios with limited professional resources.
Lack of adequate guidance of low pay aggravate the stress in such setting (2).
Research indicates the changes in job demands predict future burnout and burnout predicts
future absence duration. In order to be effective in reducing burnout and thus absence
duration- two avenues may be followed. First; reducing exposure to job demands such as
workload, emotional demands and work home interference, and second; providing job
resources, job autonomy, learning opportunities social support, performance feedback(18).
Study reveals that job leavers have much less organisational commitment and lower job
satisfaction. The report much more stress on relationship at work, lacked recognition and
have less personal discretion and influence. The study also explores that women tend to
report more stress, less energy, make more use of time management and seek more use of
social support to deal with it. The research also demonstrates that seniority or grade is an
important factor in occupational stress (25).
The changing environment creates distress when the challenge is perceived as a threat to the
employee and his/her well-being (11).
Results of study says, employees experiencing chronic work stress have been shown to
develop unstable blood pressure, increased cholesterol, muscle tension, diabetes,
hypertension, headaches, substance abuse, and clinical depression. It also reveals that these

employees lack concentration and their capability capacity to retain information is reduced.
They also experience significant anxiety, anger and irritability (8).
Study describes that approximately 20% of night shift workers have to leave their position
due to psychophysiological dysfunctions such as chronic fatigue, hyper-tension, heart
disease, and gastrointestinal dysfunction. Also the diminished capacity to cope with stressors
has led to problems within marital relations are for children and social contacts. These factors
can significantly impact the employees performance and efficiency-leading to errors and
excellence (5).
The demands on the individuals in the workplace are increasingly reaching out into the
homes and social life of employees. Long uncertain or unsocial hours working away from
homes, taking work home, high levels of responsibility, job insecurity and job relocation all
adversely affect family responsibilities and leisure activities. This is likely to undermine a
good and important buffer against the stress caused by work (23).
Psychological impact of workplace stress includes depression, persistent anxiety, pessimism
and resentment. The impact of these symptoms on organisation is significant as these
symptoms lead to hostility in workplace, low morale, interpersonal conflict, increased benefit
expenses, decreased productivity, and increased absenteeism (4).
Research shows that workplace stress lowers productivity, increases absenteeism and creates
pervasive pattern of dysfunction in the workplace (1).
Research indicates that there is an inverse relationship between increases in the reported
experience of stress and health promoting behaviours, such that those young men who engage
in positive health promoting behaviour, exercise, good nutrition expression of emotion and
social collaboration are less likely to report a high incidence of impact on sources of stress
(14)
.
Study reveals that individuals having better muscular function and fitness report lower
amount of stress in their life. Increased level of physical fitness help to confront the problems
of life and adapt more readily to pressure (24).
Study exposes that exercise can be useful for treating anxiety, decreasing aggression or
combativeness, increasing self-confidence and self-esteem and revealing frustration (10).
Results of survey show that planning skills acquire through coaching reduce stress in the
short term, and that the effect is mediated through a decrease in job demand. The decrease in
job demand is further shown to reduce stress in the long term. Insight as a coaching outcome
is not directly related to stress however, insight affects social support which in turn is
associated with reduced stress in the long term (9).
Study explores that individual counselling have clear benefits for employees psychological
well-being. Increase in employee participation and training events reduce stress of employees
(17)
.
Training on Stress Management Skills and Self-Management Skills (SMISM) reduce blood
pressure, decrease the level of anxiety (23).
Study establishes that meditation based stress reduction intervention leads to;
(1) Reduce self-reported stress and trait anxiety.
(2) Reduce reports of overall psychological distress including depression.
(22)
(3) Increases overall empathy level.

Research interprets that positive effect of meditation and relaxation exist in coping with
anxiety and stress (6).
Research suggest that therapists, like other helping professionals are at risk for stress related
psychological problems although sources of stress are well studied on mental helping
professionals, implementation of stress management for these people are lacking. Training in
self-care may be useful complement to the professional training for future therapists (7).

Objectives
1. To identify the stressors at workplace in Indian scenario.
2. To find out the differences in response of both the genders towards stress.
3. To recognise the physical problems and psychological distractions caused due to
workplace stress.
4. To assess the role of management in existing organisations of India for managing
stress of employees at work place.
5. To study the perception of individuals towards the role of stress at work in the
competition driven Indian organisational climate.

Methodology
After deciding to conduct the study, the first step was to decide the various sectors of
Indian scenario from which the data was supposed to be collected.
A. Sources of data: The data of the study were collected from primary sources. The data
were collected from the employees of seven different sectors like; Banking,
Manufacturing, Teaching, Outsourcing, Health & Medical, Software and
Construction.
Secondary data were also collected from Books, Journals, Thesis and Websites for
broad study of the subject.
B. Sample: 100 employees were approached but 72 of the employees expressed that they
were experiencingstress. So the sample size of the study is 72.

Methods Of Data Collection

For primary data collection the persons were provided with structured questionnaire
and were collected after duly filled in by them. But in case of workmen category and
employees at distant places direct personal and telephonic interviews were conducted
with the help of structured questionnaire. Even in some cases, online interviews were
also conducted.

Data Analysis And Interpretation

1. I feel stressed in the Organisation:
Yes

No

Cant say

No. of respondents

72

20

% of Responses

72%

20%

8%

Interpretation 1:- Out of 100 respondents 72 agreed that they have stress workplace.
20 expressed that they do not feel any kinds of stress at work. Rest of 8 individuals
could not say whether they feel any stress at job or not. So, the proceeding survey hhas
been conducted on those respondents who are in stress at workplace.
2. I face stress situation in my organisation:
Mostly

Sometimes

Rarely

No. of respondents

20

40

12

% of responses

27.78%

55.56%

16.67%

Interpretation 2:- Most of the respondents, i.e., 55.56% feel stress at work sometimes.
Nearly 28% of respondents feel stress most of the time at job. About 17% of the
respondents feel stress very rarely.

3. Type of stress I am facing in the organisation:

Positive

Negative

Both

No. of
Respondents

18

10

44

% of responses

25%

13.89%

61.11%

! "

Interpretation 3:- 1/4thof the respondents feel that they experience positive stress in
their organisation. Whereas nearly 14% of the respondents feel it to be negative. But
the majority of the respondents, i.e. 61% think that the stress they are facing at
workplace is both positive
itive and negative.
4. Most of my stress is related to:
Excessive Awkward
Workload
Work
Schedule

Organisational Competition Achieving

Conflict
in
Target
Workplace

No. of
Respondents

28

10

18

10

% of
Responses

38.89%

13.89%

25%

8.33%

13.89%

#$%

&

'

&

+, ',
') %

(&

+%"

' %" (-

/%

Interpretation 4:- About 40% of the respondents feel that over work load is the cause
of their stress. 1/4th of them believe that it is due to organisational conflict. Nearly
14% feel that awkward work schedule is the cause of their stress. Even 14% of thi
think
that achieving target is contributing the highest to their stress level. Very least
percentage of the employees feel that competition in workplace is a reason for their
stress at work place, i.e. 8%.
5. While working in the organisation I feel:
Unable to
Concentrate

Depression

Frustrated

Exhausted

No. of Male
Respondents

14

16

% of Male
Responses

35%

10%

15%

40%

No. of Female
Respondents

12

12

% of Female
Responses

12.5%

12.5%

37.5%

37.5%

1 2
% %

3 )

4-

/4

#$" -

Interpretation 5:- Here, we have divided the respondents according to gender in order
to see the difference of reaction of both on workplace stress. 40% of the male
respondents feel exhausted due to stress at work and even 37.50% of female
respondents also feel exhausted due to stress. Again 37.50% of female respondents
feel frustrated but in case of male of respondents it is only 15% who feel so. In case of
male respondents 35% of them are unable to concentrate due to workplace stress,
which is a major proportion
portion of the male respondents. But very negligible percentages
of female respondents, i.e. 12.50% are unable to concentrate, which is very less as
compared to the male respondents. Depression symptoms are very negligible in both
males and females, i.e. 10%
0% and 12% respectively.
6. Due to stress, I am facing:
Health
Mental
Problems Disturbance

Emotional
Imbalance

Behavioural
Problems

Lifestyle
Imbalance

No. of Male
Respondents

14

12

% of Male
Responses

10%

20%

35%

5%

30%

No. of Female
Respondents

10

% of Female
Responses

21.875%

18.75%

25%

3.125%

31.25%

5
5
5

"
2

3
/

-2

#
7 2

%
)

! "
%

8/
7 2

2
/4

Interpretation 6:- Both male and female respondents are expressing that workplace
stress is creating imbalance in their lifestyle. 30% and 31.25% of male and female
respondents are respectively indicating about lifestyle imbalance due to stress.
Emotional imbalance is more felt by the male respondents than the female
respondents, i.e. 35% and 25% for both male and female respectively. In case of
mental disturbance both
oth male and females have given nearly equivalent responses of
20% and 18.75% respectively. Only 10% of the male respondents feel that stress is
causing health problems for them. But many of the female respondents, i.e. 21.88%
are feeling that stress is causing health problems. Very few of the respondents
expressed that they face any kind of behavioural problems due to stress. Only 5% of
the male respondents and 3.13% of females indicated so.
7. I face the following problem due to stress:
Interpretation 7:- In this open ended question respondents specified the particular
problem according to the previous questions response.
In case of male respondents most of them are facing headache and muscular pain.
They also specify that by sitting constantly at office
office for long working hours they get
this problem which becomes a major problem for diabetics. Few of them also
indicated that stress is causing obesity for them. But in case of female respondents
they have many more health problems. Headache, obesity and blood pressure are
common for them due to work place stress. Even few of them complained of sweating
due to stress.
Regarding mental problems decrease in concentration is a major issue for male
respondents. Loss of memory and sense of humour are also visible
ible in case of them.
But among female respondents confusion is the main mental problem due to stress
and they also specify that because of the various roles they are playing at work and
home create this problem. Decrease in concentration is also experienced
experienced by few of the
female respondents.
In case of emotional imbalance frustration is a common result of stress among male
respondents. Anxiety and short temperedness are also reflected in the response of

stress among males. But among female respondents worry

worry and frustration are
common emotional imbalance.
Regarding behavioural issues very few of the respondents revealed. Few of the male
respondents indicated that smoking habit and blaming others at workplace have been
a part of their behaviour due to stress. Few of the female respondents expressed that
high level of workplace stress make them shiver.
Lifestyle imbalance has got the highest attention by the respondents as being faced by
them regularly. Both male and female respondents in equivalent proportions are
facing lack of sleep. Not only females but males
males are also experiencing daily routine
problems. Equal percent of male and females are taking imbalanced diet due to heavy
workload and awkward work schedules at work place.
8. I share my stress related problems arising at workplace with:
Higher
Authority
ority

Colleague

Family &
Friends

No One

No. of Male
Respondents

20

% of Male
Responses

10%

50%

20%

20%

No. Female
Respondents

24

% of Female
Responses

6.25%

75%

18.75%

5
5

6 "

+- "

9 4
/4

(
)

Interpretation 8:- Most of the male and female respondents share their workplace
stress related issue with colleagues. 75% of the male respondents and 50% of the
female respondents share their stress related experience with colleagues. Nearly same
proportion of male and female respondents share it with family and frien
friends, i.e. 20%
and 18.75% of males and females respectively. 10% of the male employees like to
share it with their higher authority. Even 6.25% of female respondents also do so. But
the most interesting fact in the figure is that nearly 20% of the male respondents
respondents never
share it with anyone. But none of the female respondents do so.
9. I face stress situation being taken care of:
Mostly

Frequently

Rarely

Not at all

No. of Male
Respondents

16

14

% of Male
Responses

5%

20%

40%

35%

No. of
Female
Respondents
% of Female
Responses

20

12.5%

18.75%

62.50%

6.25%

5
5
5

4 :/

/4

Interpretation 9:- 40% of male respondents feel that stress situation is rarely being
taken care of. Even 62.50% of female respondents feel so. 20% of male and 18.75%
of female respondents feel that stress situation is frequently being taken care of. 5% of
male and 12.5% of female respondents indicated that mostly the stress related
situation is being taken care of. But the most surprising result is that 35% of the male

respondents expressed that stress situation is never being taken care of. Only 6.25% of
female respondents expressed so.
10. My management is handling the stress situation upto the level of:
Completely

Satisfactory

Certain Extent

Not at all

No. of Male
Respondents

18

14

% of Male
Responses

5%

15%

45%

35%

No. of Female
Respondents

13

15

% of Female
Responses

6.25%

6.25%

40.625%

46.875%

5
5

/%
/

#$
/4

Interpretation 10:- 46.88% and 35% of male and female respondents respectively
believe that their management is not at all concerned towards their workplace stress.
Even 45% of male and 40.63% of female respondents revealed that their management
is able to manage the workplace stress upto
upto a certain extent only. 15% of male
respondents are satisfied with the steps taken by the management. Only 6.5% of the
female respondents are satisfied with management for their concern towards
workplace stress. 5% of male respondents and 6.25% of female
female respondents are
completely satisfied with the steps taken by the management to handle stress at
workplace.

11. Recreational kind of activities carried on in m organisation to handle stress:

Music &
Entertainment

Rest Rooms

Indoor
Games

Nothing

No. of
Respondents

12

10

11

39

% of
Responses

16.67%

13.89%

15.28%

54.17%

- %9 #

7(

"

Interpretation 11:- 57% of the respondents revealed that their organisation is not
having any kind of recreational activities to reduce stress. 17% of them expressed that
they have light music and entertainment facilities to overcome stress at their
organisation. 15% of them have indoor games to reduce stress. 15% of them have rest
rooms to relax at the time of stress in the organisation.
12. Training is required to handle stress:

Yes

No

No. of Male Respondents

26

14

% of Male Responses

65%

35%

No. of Female
Respondents
% of Female Responses

18

14

56.25%

43.75%

5
5

/4

Interpretation 12:- Most of the male respondents, i.e. 65% believe that training is
required to handle workplace stress. Even 56.25% of female respondents support the
view. Whereas 35% of male and 43.75% female think that training is not necessary to
deal with organisational stress.
13. Stress and High salary come hand in hand:
Yes

No

No. of Male Respondents

25

15

% of Male Responses

62.5%

37.5%

No. of Female
Respondents

17

15

% of Female Responses

53.13%

46.88%

5
5

5
5

/4

Interpretation 13:- 62% of male and 53.13% of female respondents believe that stress
and high salary go hand in hand. But 37.5% of male and 46.88% of female
respondents feel that salary has nothing to do with workplace stress.
14. Stress by nature is:
No. of Male Respondents
% of Male Responses
No. of Female
Respondents
% of Female Responses

Productive
7
17.5%
13

Unproductive
15
37.5%
11

Both
18
45%
8

40.625%

34.375%

25%

5
5

(-%

1 ) (-%
/

! "
/4

Interpretation 14:- 17.5% of male employees feel that workplace stress is

unproductive but 40.63% female respondents fell that workplace stress is productive.

37.5% of male respondents think that workplace stress is unproductive. Even 34.37%
female respondents think the same. Majority of male respondents, i.e. 45% feel that
stress
ss is both productive and unproductive. 1/4th of the female respondents also
support the view that stress is both productive and unproductive.
15. It is difficult to survive in the competitive world without experiencing Stress:
Yes

No

Cant say

No. of Male Respondents

30

% of Male Responses

75%

22.5%

2.5%

No. of Female
Respondents

18

% of Female Responses

56.25%

21.88%

21.88%

5
5

/4

Interpretation 15:- 75% of male respondents and 56.25% of female respondents think
that it is difficult to survive in the competitive world without experiencing stress. But
nearly equivalent proportion of male and female respondents, i.e. 22.5% and 21.875%
believe that it is not necessary to have stress to survive in this competitive world.
2.5% of the male respondents and 21.875% of female respondents could not answer
the question.

Findings
1. More or less stress is being experienced by most of the respondents.
respondents. Most of them
also revealed that the stress being experienced in their organisation has got both
negative and positive impact.
2. Excessive workload and organisational conflicts are the two major causes of
workplace stress in organisations in Indian
Indi scenario.

3. Male employees feel frustrated and lack concentration at workplace at the time of
stress. Whereas female employees feel frustrated and exhausted due to stress at work.
4. Lifestyle imbalance is the common result of stress for both men and women. But
women are facing more health problems than man due to stress. Emotional imbalance
is much more in male respondents than female.
5. Headache and muscular pain are common health problems for male employees. But
females face headache, obesity, blood pressure and sweating problems more. Loss of
memory is the main complaint of male respondents in case of mental disturbance. But
women experience more confusion due to stress. In case of emotional imbalance short
temperedness, anxiety and frustration are visible among male employees. But for
female employees worry and frustration are common. Regarding the lifestyle problem
both male and female respondents are facing lack of sleep and imbalanced diet.
6. Both male and female employees like to share their work place stress with colleagues.
But the most interesting finding of the study is that 1/5th of the male respondents dont
share their stress problem with anyone. But none of the female respondents indicated
so. Due to this reason male respondents have more complaint that stress situation is
not being taken care of than females. But it is also observed that both male and female
employees feel that stress situation is rarely being taken care off at work.
7. In Indian scenario both male and female employees are not satisfied with the steps of
management to deal with workplace stress. Even majority of organisations in India
are not having any recreational activities to manage stress at work. Many of the
respondents feel that training session are required to learn skills for handling stress.
8. Majority of the respondents believe that stress and high salary come hand in hand.
Most of the female employees feel that stress is productive. But most of the male
respondents feel that stress has got both productive and unproductive impact. Still
most of the respondents believe that stress upto an extent is required to survive in the
competitive world.

Suggestions
1. Training is required to be given to employees to manage stress in organisations in
Indian scenario.
2. To manage health problems, emotional imbalance and mental disturbance arising out
of stress organisations must provide health care training, Yoga and exercise classes to
the employees.
3. Flexible work schedules and good working climate must be provided to the
employees to reduce stress.
4. More recreational activities are to be provided to the employees to deal with
workplace stress.
5. As excessive workload is the major cause of workplace stress, employees need to
learn better time management skills.

Conclusion
Workplace stress plays a significant role in physiological and psychological well-being of
employees. It also affects the productivity and performance of organisations. The various
results of workplace stress like physical problems, mental disturbances, emotional
imbalance, lifestyle disturbances and behavioural problems lead to disturb the climate of
the organisation. These issues create interpersonal conflicts, decreased productivity, low
organisational commitment, increased absenteeism and more attrition etc. By facilitating

the employees with effective training, the management can provide them with platform to
solve their stress related problems. Yoga, meditation, exercise and recreational activities
can provide better environment to control stress. Even time management skills help to
manage stress in an effective manner. These simple but useful steps can pave the path for
improved efficiency of employees and increased productivity of organisation.

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Organisational Behavior

Websites
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www.scholar.google.co.in
www.wikipedia.org

Stephen P. Robbins, Timothy A. Judge,

2008 edition, PHI Learning Private Limited
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Appendix
Questionnaire

Name:

____________________________________________________________

Age:

________

Gender:

_____________

Marital status: _________________________

Type of organisation:

Banking
BPO
Manufacturing unit

Teaching
Software

Construction
Health & Medical

1. Do you feel stressed in your organisation?

Yes
No

Cant say

2. How often you face stress situation in your organisation?

Mostly
Sometimes

Rarely

3. Which type of stress do you have in your organisation?

Positive
Negative

Both

4. Most of your stress are related to:

Excessive work load
Competition in workplace
Achieving target

Awkward work schedule

Organisational conflict

5. How do you feel while working in the organisation?

Unable to concentrate
Depressed

Frustrated
Exhausted

6. Are you facing any of these problems due to stress?

Physical
Mental
Behavioural
Lifestyle

Emotional

7. Specify the problems being faced due to stress

____________________________________________________________________
8. Whom does you report or share your stress related problems in your work place?
Head of our organisation
Colleagues (discussion)
Family & Friends
None
9. How often you face stress situation being taken care of?

Mostly

Frequently

Rarely

Not at all

10. To what level the management is effective in handling your stress situation?
Completely
To a Certain Extent
To a Satisfactory
Not at all
11. Do you have any of the recreational kind of activity carried on in your organisation to
handle stress?
Music & Entertainment
Indoor Games
Restroom
Nothing
12. Is training required to handle stress?
Yes
No
13. Does stress and high salary come hand in hand?
Yes
14. Does stress lead to ;
Job Productivity

No

Job unproductivity

Both

15. Is it difficult to survive without experiencing stress in the competitive world?

Yes
No
Cant say