Senior Director Operations Procurement Management in Santa Rosa CA Resume Terry Merrill

TERRY L.
MERRILL
Cloverdale, CA 95425 Cell: (707) 696-0204 [email protected]
EXECUTIVE SUMMARY
Extensive experience in business operations, procurement, and management. Passionate about performance, quality
and customer satisfaction. Record of improving efficiency, productivity, and profitability through process
improvement and contract analysis and negotiation. Embraces change and promotes positive work standards.
Outstanding interpersonal, motivational, and presentation skills. Analytical, articulate and diligent. Has worked
with an uncompromising understanding of right from wrong using superior ethics. Anticipates future trends and
directional shifts in relevant market place, product availability and industry standards. Able to work in several
different industries at various levels of responsibility and management.
Core Competencies
Unsurpassed work ethic
Results-oriented
Logistics management
Detail-oriented
Contract negotiation
Dependable
Operations analysis
Negotiation skills
Process improvement
Research and analysis

Analytical thinker
Promotes positive behavior
Organized
Self-motivated
Extremely organized
Team leadership
Competitive analysis
Proposal development
PROFESSIONAL EXPERIENCE
Senior Director/Pharmacy Consultant, 11/2014 to Current
REDWOOD EMPIRE PHARMCY SERVICES Cloverdale, Ca.
Analyzed pharmacy purchasing, inventory management, product procurement, third party insurance
networks, systems, and marketing to increase profitability.
Prevented vendor purchase leakage to increase profitability.
Analyzed and advised owners on market trends, deals, pricing issues, price increases, and work flow.
Maintained productive vendor relationship to maximize growth and profitability.
Increased Pharmacies compliance 35% by managing purchase trends and contracts.
Increased pharmacies net profit by analyzing and utilizing opportunities available to owners.
Reduced average contract expenses by 30% through aggressive negotiations with vendors.
Prepared program operating budgets, budget reports and other financial performance reports.
Developed metrics and measured success in order to further penetrate the marketplace.
Analyzed key aspects of the business to evaluate the factors driving results and summarized results into
presentations.
Analyzed contract performance for bids, budgets and forecasts.
Planned and conducted quarterly owner meetings with an emphasis on increasing profitability.
Developed Board of Directors presentations and reports to facilitate project evaluation and process
improvement.
Reviewed sales, owner concerns and new opportunities to drive business strategy at quarterly planning
sessions.
Senior Group Leader/Logistics manager, 03/2015 to 12/2015
WESTERN STATES PHARMACY COALITION Portland, OR.
Member analytic services, Leadership team member.
Managed a Group of 200 Pharmacies to leverage store profitability by securing proper purchasing.
Succession planning to replace CEO upon retirement.
Developed and applied marketplace analytics and business logistics to strengthen customers relationship with
vendors and peer members.

Refined operations and logistics and member analytic services.
Worked closely with CFO in developing and providing reporting tools and analytics to increase member
profitability.
Created new marketing strategies to promote the WSPC Group in marketplace.
Worked improve processes for translating rebate information to members.
Developed and maintained strategic alliances of vendors by providing detailed analysis and assisting with
challenging customer RFP's and contract negotiations.
Established and maintained all vendor partnerships.
Director of Pharmacy Operations and Administration, 06/2007 to 11/2014
COMPLIANT PHARMACY ALLIANCE/EMPIRE PHARMACIES Stoughton, WI., Cloverdale, CA.
Managed entire operations and administration of 89 independent pharmacies in California.
Obtaining new, competitive business from rival wholesalers and rival buying groups to grow group membership.
Oversight of pharmacy compliance, inventory management, third party insurance networks, systems,
marketing, contract review and negotiation resulting in increased profitability.
Prevented purchase leakage outside the wholesaler.
Advised store owners on purchase trends, market trends, deals, pricing issues and increases, work flow, and
inventory maintenance, working in an extremely fast-paced environment with crucial deadlines on a regular
basis.
Maintained a productive relationship with wholesale partner to maximize growth and profitability.
Achieved $95MM in new independent volume growth to the Group in first 5 months of merger.
Increased Group's generic compliance 35% by managing purchase trends and contracts.
Senior Director of Pharmacy, 01/2006 to 01/2007

ELEPHANT PHARMACIES Berkeley, CA
Managed and turned around failing pharmacy practices at 3 pharmacy locations in Berkeley, Los Altos, and
San Rafael.
Created budget goals for Pharmacy departments.
Established and maintained all vendor partnerships.
Reduced overtime by 25% by proper scheduling methods.
Supervised a team of 4 area managers and 35 associates.
Reduced average contract expenses by 15% through aggressive negotiations with vendors.
Established operational objectives and work plans and delegated assignments to managers and employees.
Completed all employee performance reviews each quarter, offering praise and recommendations for
improvement.
Resolved insurance rejections and other billing issues.
Managed drug and supply inventories.
Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
Managed supply procurement and management processes.
Monitored department performance metrics.
Education
B.A:
DEGREE CALIFORNIA STATE UNIVERSITY SACRAMENTO -SACRAMENTO, CA.

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TERRY L.

Research and analysis

vendors and peer members.

Senior Director of Pharmacy, 01/2006 to 01/2007

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