Deming and Quality: Rajiv Gupta BITS Pilani
Deming and Quality: Rajiv Gupta BITS Pilani
Deming and Quality: Rajiv Gupta BITS Pilani
Rajiv Gupta
BITS Pilani
Agenda
Module 1
Introduction to Dr. W.E. Deming
The System of Profound Knowledge
Module 2
Appreciation of a system
Module 3
Theory of Knowledge
Module 4
Knowledge of Variation
Module 5
Psychology of Individuals, Society, and Change
Module 6
Demings 14 Points
Begin Module 1
Introduction to Dr. W.Edwards. Deming
The System of Profound Knowledge
Appreciation for a
System
Theory of
Knowledge
Knowledge about
Variation
Psychology of
Individuals, Society
And Change
End of Module 1
Begin Module 2
Appreciation of a System
10
Appreciation of a System
1
Design it
3
Make it
Try to sell it
11
12
Improve
Quality
Provide jobs
and more jobs
Stay in
business
Productivity
improves
13
Design and
Redesign
Suppliers of materials
Consumer feedback
and equipment
Receipt and test
Consumers
Of materials
Production, Assembly, Inspection
14
Fishermen
Salmon
15
Fishermen
Sea Otters
Salmon
16
Systemic View
Fishermen
Fry
Salmon
Sea Otters
Kelp
Sea Urchins
17
End of Module 2
18
Begin Module 3
Theory of Knowledge
19
Theory of Knowledge
The theory of knowledge teaches us that a
statement, if it contains knowledge, predicts
future outcomes, with risk of being wrong,
and that it fits without failure observations of
the past
Rational predictions require theory and builds
knowledge through systematic revision and
extension of theory based on comparison of
prediction with observation
20
21
ACT
STUDY
PLAN
DO
22
ACT
CHECK
PLAN
DO
23
End of Module 3
24
Begin Module 4
Knowledge of Variation
25
x Out of control
point
x
x
Upper
Control
Limit
X bar
Time
Lower
Control
Limit
26
30
End of Module 4
31
Begin Module 5
Psychology of Individuals, Society and Change
32
33
Beginning
of life
End of
life
End of Module 5
35
Begin Module 6
Demings 14 Points
36
Demings 14 Points
1. Create constancy of purpose toward improvement of product
and service, with the aim to become competitive and to stay
in business, and to provide jobs.
2. Adopt the new philosophy. We are in a new economic age.
Western management must awaken to the challenge, must
learn their responsibilities, and take on leadership for change.
3. Cease dependence on inspection to achieve quality. Eliminate
the need for inspection on a mass basis by building quality
into the product in the first place.
37
Demings 14 Points
4. End the practice of awarding business on the basis of price
tag. Instead, minimize total cost. Move toward a single
supplier for any one item, on a long-term relationship of
loyalty and trust.
38
Demings 14 Points
7. Institute leadership. The aim of supervision should be to help
people and machines and gadgets to do a better job.
Supervision of management is in need of overhaul, as well as
supervision of production workers.
8. Drive out fear, so that everyone may work effectively for the
company.
9. Break down barriers between departments. People in
research, design, sales, and production must work as a team,
to foresee problems of production and in use that may be
encountered with the product or service.
39
Demings 14 Points
10. Eliminate slogans, exhortations, and targets for the work force
asking for zero defects and new levels of productivity. Such
exhortations only create adversarial relationships, as the bulk of the
causes of low quality and low productivity belong to the system and
thus lie beyond the power of the work force.
Eliminate work standards (quotas) on the factory floor. Substitute
leadership.
Eliminate management by objective. Eliminate management by
numbers, numerical goals. Substitute leadership.
40
Demings 14 Points
11. Remove barriers that rob the hourly worker of his right to
pride of workmanship. The responsibility of supervisors must
be changed from sheer numbers to quality.
12. Remove barriers that rob people in management and in
engineering of their right to pride of workmanship. This
means, inter alia, abolishment of the annual or merit rating
and of management by objective.
41
Demings 14 Points
13. Institute a vigorous program of education and selfimprovement.
14. Put everybody in the company to work to accomplish the
transformation. The transformation is everybody's job.
42
End of module 6
43