CASE NO: 1528436

Talent6
5419 Hollywood Blvd.
Suite C727 Hollywood ,CA 90027
www.talent6.com

To Whom It May Concern:

Chargeback Adjustment Reversal Request

To: Global Payments

Department CBD
10705 Red Run Boulevard
Owings Mills. MD 21117
Fax: (443)394-1915

Chargeback Debit Advice

Chargeback Reason : Fraudulent transaction no cardholder authorization
Type: Retail Sale
Transaction Amount: $34.90
Chargeback Amount: $34.90
Unique ID: www.talent6.com
Case NO: 200330369310
Cardholder NO: 5440xxxxxxxx8750
Transaction Date: 01/05/2010

Fax No: 415 276-8953

[email protected]
NAME :MICHAEL HURTADO
ID : # 1528436
Membership activation date: 12/21/2009
This letter is a response to your request regarding MICHAEL HURTADO's membership with Talent6
Talent6 is a portfolio hosting site. We provide our clients with the opportunity to create an acting or
modeling portfolio on our website and contact or be contacted by casting directors worldwide. We
offer this service with a 14 DAY risk free trial. Members can cancel the service over the phone.
Refunds are issued if clients cancel by calling to our customer support department at 1-800-981-1287
within that 14 DAY trial period. All members are informed of our cancellation policies when they first
sign up for our service. If they fail to cancel within the 14 DAY risk free trial, our clients can still
discontinue their membership at any time. Customer support department number is provided to clients
in a welcome email, during the initial order call, as well as on our website.
Please review the attached forms which clearly state that the client ordered a lifetime portfolio
with Talent6 for $45.00 and $3.00 shipping and handling fees on 12/21/2009.
This portfolio has been developed and placed into a system that allows the client to be contacted
for work.
The client never called to cancel the service within 14 days risk free trial period. As a result the
billing cycle started and the client was charged on the amount of $34.90 on 01/05/10.
We have closed the account and no further charges will apply.
A proof of positive AVS match has been provided below in the sections “Payments History” and
“Billing Info”.

Please be sure to contact me if you have any questions or need additional information.
Talent6 Support
[email protected]

Acceptance of terms of use

These Terms and Conditions of Purchase and Use ("Terms") are between Talent6 and "you", the person
using Talent6 materials, web site and Member Services department ("Our Services"). By using Our
Services you accept the Terms.
We occasionally change these Terms. Refer to Terms and Conditions section on our website
(www.Talent6.com) for changes.
In order to become a Member, you must be at least 18 years of age or have parental permission to be a
part of Talent6. You must also agree that your registration information is accurate, that you are not
misrepresenting yourself in any way, and that you will not share your username, password, or account
information with any other person. Talent6 services should not be used for any improper, objectionable
or immoral purposes.
Terms of purchase
You understand that Talent6 is not a talent agency or a talent scout, the site is only a venue.
Lifetime Portfolio
All Talent6 Members pay a registration fee (currently $45.00) for a lifetime portfolio. Lifetime
portfolios are posted on the Talent6.com website for casting directors and producers to view and
contact Members directly for upcoming projects. A lifetime portfolio consists of photos submitted by
the Member and information about the Member's interests, skills, experience and other pertinent
information that allows the opportunity for the Member to be positioned in front of entertainment
professionals. As long as you are a registered Member of Talent6, your lifetime portfolio will remain
active on Talent6.com and viewable by industry professionals.
Continuity Membership
New Members receive a 14-day trial in which they can submit to casting calls. To continue accessing
casting call listings after the trial period ends, you pay a monthly fee (currently $34.90) for continuity
membership. Your trial begins on the day you register as a Member of Talent6. The monthly fee for
continuity membership will be charged to the credit card account you provided when you registered.
The first monthly fee will be charged the day after your trial ends; monthly charges will be made on the
same date in subsequent months. You are responsible for monthly charges for continuity membership
while you are a Member of Talent6, even if you do not submit to casting calls or use other Talent6
services. You accept that Talent6 may change its fees or services at any time.
Guarantee
We guarantee that you will be contacted by a casting director within 90 DAYS after you become a
Member of Talent6. If you are not contacted, we will gladly refund both your registration and
processing fees.
Membership Termination; Refunds
You may cancel your continuity membership at any time with no further obligation. When your
continuity membership ends, you will automatically lose access to casting call listings and certain other
features of Talent6, but your lifetime portfolio will remain active for talent searches by industry
professionals. Cancellations must be made by telephone. Please call Member Support at 1-800-710-
4210 Monday – Friday 6am – 6pm Pacific time.
If you have been a Member for 90 days and have not been contacted by a casting director, you are
eligible for a refund of your registration and processing fees. Refund requests must be made by
telephone. Please call Member Support at 1-800-710-4210 Monday – Friday 6am – 6pm Pacific time.
If your registration fee is refunded, your lifetime portfolio will be removed from Talent6.com and your
continuity membership will automatically be canceled. Monthly fees for continuity membership are not
refundable.
No Resale Of Our Service
You agree not to access, reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes,
any portion of our services.
Content
Talent6 is not responsible for any inappropriate, inaccurate, lewd, violent, or otherwise offensive
content that any Member includes in their portfolio, photos, audio or video, or messages. However,
Talent6 reserves the right to monitor communications between you and other Members as well as all
content posted on the Portfolio, including text, photos, video and audio clips. Any content - including
messages to other Members or Guests - may be rejected if they contain material that Talent6 considers
inappropriate. You are solely responsible for your interactions with other Members, Guests, Casting
Directors, or Photographers.
Examples of what may be considered inappropriate content:
1. Sharing casting call information with non-paying members.
2. Content that is not your own, copy written, or is used without permission. This includes text,
photos, audio clips and videos.
 3. Using curse words or abusive or violent language.
4. Soliciting other members for contact information.
5. Repeatedly sending the same or similar messages to one Member.
6. "Spamming" or sending out mass messages to other Members, including advertising, chain
letters or junk email to other Members.*
7. Providing your own phone number or home or work address in your portfolio or messages.
8. Disclosing your password to any third party or permitting any third party to access your
account.
9. Soliciting other members to engage in criminal activity including child pornography, stalking,
fraud, trafficking in obscene material, gambling, drug dealing, harassment, sending viruses or
other harmful files, copyright infringement, patent infringement, or theft of trade secrets.
10. Attempting to impersonate another Member or person.
11. Selling or otherwise transferring your portfolio.
12. Any automated use of the system to add contacts, messages, etc.
13. Using any information obtained from Talent6 to harm, demean or offend any other person.
14. Using Talent6 services in a way that breaks laws and regulations that apply to you.
15. Using Talent6 services for any commercial purposes (no member can solicit another
member for casting purposes without first signing up as a Casting Director with Talent6).
If a messages include any of the above or any other content that Talent6 will label as inappropriate at
our discretion, it may be rejected and not allowed on Talent6.
By posting any content on Talent6, you give Talent6 full permission to publish, display or use this
content in any way within the Talent6 website, services, and company.
Privacy policy
Talent6 understands the importance of privacy for our members. If you have any questions about this
privacy policy, please contact us at [email protected].
In order to register as a member of Talent6, you have provided certain personal information including
your name, e-mail address, username and password, contact address, phone number, and credit card
information. Talent6 retains and uses this information for the following reasons:
1. To inform you about casting calls and provide other content we feel may be of interest to you.
2. To collect membership fees.
3. To maintain the security of our website.
4. To adjust and improve our marketing techniques and customized content, products and
services.
5. To comply with applicable law in response to a subpoena, court order, or other legal process
whether or not a response is required under applicable law; or it is necessary to share the
information in order to enforce Talent6's terms of use or investigate or prevent illegal activity or
possible harm to the physical safety of any person.
6. Talent6 will not sell, share or rent user information, member, or former member information,
including name, address, telephone number, e-mail address, payment information, as well as
aggregate statistical information, to a third party or marketing partner.
If you prefer that Talent6 not reveal any of your information to a third party, please follow this link to
set your privacy information preferences. Set your privacy preferences
Liability
The Site is only a venue. The Site acts as a venue for member companies to post casting
opportunities and for candidates to post their own portfolios for the purpose of researching and
evaluating casting opportunities for themselves. Talent6 does not screen or censor the profiles or
other information. Because user authentication on the Internet is difficult, Talent6 cannot and does not
confirm that each user is who they claim to be. Talent6 expects that you will use caution and common
sense when using the Site.
Talent6 is not involved in the actual transaction between member companies and candidates. As a
result, Talent6 has no control over the quality, safety or legality of the casting calls or profiles posted,
the truth or accuracy of the listings, the ability of member companies to offer casting opportunities to
candidates or the ability of candidates to fill casting openings. In addition, note that there are risks,
including but not limited to the risk of physical harm, of dealing with strangers, foreign nationals,
underage persons or people acting under false pretenses. You assume all risks associated with dealing
with other users with whom you come in contact through the Site.
You acknowledge and agree that you are solely responsible for the form, content and accuracy of any
portfolio or material contained therein placed by you on the Site. Member companies are solely
responsible for their postings on the Site.
Talent6 does not warrant or guarantee that a portfolio or casting call posting will be viewed by any
specific number of users, or that it will be viewed by any user.
Talent6 is not to be considered to be an employer with respect to your use of the Site, and Talent6 shall
not be responsible for any decisions, for whatever reason, made by any entity posting on the Site.
In no case will you hold Talent6 responsible in any way for any harm incurred by the use of our
services, including any loss of income that results from use of Talent6 services.
Right to Cancel Contract
You may cancel this agreement, without penalty or obligation, at any time prior to midnight of
the third day (excluding Saturdays, Sundays and holidays) following the day on which you
became a Member of Talent6. To cancel this agreement, send a signed and dated notice to Talent6
within the three-day cancellation period, stating that you, the buyer, are canceling this
agreement, or words to that effect. Please include your Talent6 user name and email address in
the notice. You may send the cancellation notice to Talent6 by mail or fax. The mailing address is:
Refund Request, Talent6, 1100 Grundy Lane, San Bruno, CA 94066. The fax number is: (415)
276-8953. If you cancel this agreement within the cancellation period, Talent6 will refund the full
amount of your registration and your lifetime portfolio will be removed from Talent6.com.
Please contact Talent6 if you have any questions about these Terms and Conditions.

CASE NO: 1528436

 Executive Summary

Talent6 is an online portal that allows amateur and experienced actors and models to contact
casting agencies for jobs in the entertainment industry. Aspiring actors attracted by online
and print advertising as well as word of mouth can join online at www.talent6.com, or call
our customer support team. Once signed up, members are given a 14 DAY free trial and pay
a 45.00 setup fee for a sample of casting auditions in their area. During 14 DAY trial, users
can cancel their subscriptions, and Talent6 experiences a 15 percent cancellation rate. Those
members who continue to use the service typically stay on for an average of 4-6 months and
pay 34.90 a month. Members` benefits include digital portfolios with their pictures, statistics,
and work experience, as well as access to contact information for the 3,000 national casting
calls posted every month.

In only the last few months, almost 30,000 new members have signed up to use Talent6
services, and our dynamic sales team has signed up 2,000 new members a week for three of
the last four weeks. Talent6 was founded in the summer of 2004, and has since grown
exponentially. With the help of experienced phone and internet customer support, our
332,076 registered users are staying and paying in record numbers.

Though actors are required to pay a monthly fee, casting agencies and photographers are
given free access to the site after they prove their legitimacy during a mandatory interview
process. These agencies can post casting calls online as well as search for Talent6 members in
their area. Members can instantly e-mail casting agents and vice versa, though
communication is filtered by the website to provide a safe internet environment. Ultimately,
this digital link between casting directors and aspiring actors gives members a chance to find
their own fame without having to hire a professional talent agent.

To continue to build on current momentum, an evolution in the Talent6 website is in the

works. Talent6 is using its exclusive proprietary technology to create a talent community for
our members. Actors, models, photographers, casting directors and talent agents will all be
able to network using an interactive web forum, unique in the entertainment hosting arena.

Members will soon have the ability to post videos, music, and scripts to their profiles as well
as compete in Talent6 contests and take online classes. The website will become everything
that anyone may need in the entertainment business. Passive members will have the means to
participate, and active members will find more ways to use Talent6 to succeed.

Though the website was created to meet the needs of mostly amateur actors, Talent6 is
currently working to attract more experienced members and a higher quality of casting calls.
In development are programs to recruit acting schools, managers, and talent agencies in
order to dominate the market on non-union as well as union jobs. Talent6 began an
aggressive campaign in June to attract casting agencies, many of whom have provided our
members with jobs from MTV, HBO, Oxygen, Atlas Media Corporation, Warner Brother`s
Television, Telemundo, The Wire, and endless independent media.

CASE NO: 1528436

 Membership Info
MembershipID: 1528436
First Name: Michael
Last: Hurtado
Start Date: 12/21/2009
Exp. Date: 02/26/10
Sold by: Talent6
Selling Agent: Adrienne Angeles(1905)
Address Info
Address: 5040 Edinburgh Terrs
Address2:
City: Acworth
State: GA
Zip Code: 30101
Country: USA
Phone: 6786876098
Phone2:
Email 1: [email protected]
Email 2:
Fax:
Personal Info
Date of Birth: 01/17/1991
Child/Minor:
City of Birth:
Sex: male
CASE NO: 1528436

Billing Info
Firstname
Michael
on the card:
Lastname
Hurtado
on the card:
Address:
City: Acworth
State: GA
Zip Code: 30101
Country: USA
Phone registered
6786876098
with the card:
Card Type:
Card Number: ****-8750
Exp. Date: 02/29/12
CCV Code: 424
Membership History
Date Note
12/21/09 FAQ.
12/23/09 FAQ.
02/26/10 Added To Chargeback.Account Canceled.
02/26/10 Added To Chargeback.Account Canceled.
03/15/10 Added To Chargeback.Account Canceled.
CASE NO: 1528436

Membership Log History

Date - Time Activity IP Address
03/07/10 7:45 PM Recent Logons 98.242.97.124
02/15/10 7:34 AM Recent Logons 98.242.97.124
02/12/10 10:45 PM Recent Logons 98.242.97.124
02/11/10 9:02 PM Recent Logons 98.242.97.124
02/10/10 9:34 AM Recent Logons 98.242.97.124
02/09/10 12:47 PM Recent Logons 98.242.97.124
02/08/10 9:06 PM Recent Logons 98.242.97.124
02/07/10 12:10 PM Recent Logons 98.242.97.124
02/07/10 5:11 AM Recent Logons 98.242.97.124
02/06/10 6:25 PM Recent Logons 98.242.97.124

Payments History

Invoice Paid Card

Issue Date Defer Date Membership Amount Status
Number Date Number
1843098 12/22/09 01/05/1 01/05/10 Talent6 $34.90 paid ****-8750
 0
Transaction Transaction Date - Address Verification
Description Amount Card
ID Account Time Service
01/05/1 Address (Street) and 5
2783225866 Talent6 Talent6 34.90 ****-8750
0 digit ZIP match

Invoice Paid Card

Issue Date Defer Date Membership Amount Status
Number Date Number
12/21/0
1842234 12/21/09 12/21/09 LST $55.00 paid ****-8750
9
Transaction Transaction Date - Address Verification
Description Amount Card
ID Account Time Service
12/21/0 Address (Street) and 5
2763531096 Talent6ca LST 55.00 ****-8750
9 digit ZIP match

Invoice Paid Card

Issue Date Defer Date Membership Amount Status
Number Date Number
12/21/0
1842231 12/21/09 12/21/09 Talent6 $3.00 paid ****-8750
9
Transaction Transaction Date - Address Verification
Description Amount Card
ID Account Time Service
12/21/0 Address (Street) and 5
2763525644 Talent6 Talent6 3.00 ****-8750
9 digit ZIP match

Invoice Paid Card

Issue Date Defer Date Membership Amount Status
Number Date Number
1842230 12/21/09 12/21/09 12/21/09 Talent6 $45.00 paid ****-8750
Transaction Transaction Date - Address Verification
Description Amount Card
ID Account Time Service
2763525541 Talent6 12/21/09 Talent6 45.00